Senior Manager, Product Designer, UXUI(Good in Chinese)

📍 Job Overview

Job Title: Senior Manager, Product Designer, UXUI (Good in Chinese)

Company: Makro PRO

Location: Hong Kong, China

Job Type: FULL_TIME

Category: Product Design & User Experience Operations

Date Posted: 2026-04-28

Experience Level: 10+ years

Remote Status: Remote Solely

🚀 Role Summary

• Lead and mentor a team of Product Designers to deliver exceptional, research-backed end-to-end product experiences.

• Drive design strategy and execution, from initial research and ideation through to final implementation and deployment within an Agile framework.

• Collaborate closely with Product, Business, and Technology leaders to define product vision, objectives, and identify opportunities for competitive advantage in the B2B e-commerce marketplace.

• Ensure a consistent, high-quality, and user-centered design output that aligns with brand identity and business goals.

• Act as a key advocate for the customer, integrating their voice and needs into the product roadmap and design decisions.

📝 Enhancement Note: This role is positioned as a Senior Manager, indicating a significant level of leadership and strategic responsibility within the design function. The "Good in Chinese" requirement suggests a need for linguistic proficiency to effectively engage with stakeholders and understand user needs within the Chinese market, particularly relevant for a B2B e-commerce platform operating in Southeast Asia.

📈 Primary Responsibilities

• Define, scope, and manage the end-to-end product experience in close partnership with product, business, and technology teams.

• Oversee and manage design team activities, ensuring high-quality outcomes from research and ideation to final execution.

• Guide UX designers in developing robust design strategies rooted in research and insights, and ensure the creation of high-quality UX artifacts.

• Direct UI designers in executing best-in-class visual design work that is consistent, on-brand, and user-validated.

• Collaborate with front-end developers to guarantee the successful implementation of visual designs and product interactions.

• Mentor and coach design team members, fostering new ways of working and effectively mapping strategy to execution.

• Identify and proactively remove team impediments to ensure smooth workflow and project progression.

• Partner with the Chief Product Officer (CPO) and Product Owners (POs) to align the product roadmap with the overall vision and incorporate continuous customer insights.

• Champion innovative problem-solving and design solutions, challenging the status quo to drive competitive advantage.

• Actively participate in industry events and internal forums to promote customer focus and increase visibility within the organization.

• Synchronize customer research efforts and map detailed customer journeys for all constituent groups across teams.

• Synthesize customer insights from various research streams to create a holistic understanding of user needs at the journey level.

• Facilitate work sessions with stakeholders and users to define key design goals, requirements, and shape the overall experience strategy.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, team management, and hands-on design execution, typical for a senior role in a growing digital venture. The emphasis on "mapping strategy to execution" and "identifying and removing team impediments" points towards a strong focus on operational efficiency within the design process.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for roles of this seniority.

Experience: 10+ years of progressive experience in Product Design, UX/UI Design, with a proven track record of leading design teams and delivering impactful digital products, particularly in B2B e-commerce or related marketplaces.

Required Skills:

• Proven ability to plan, direct, and deliver clear research processes and artifacts, including qualitative research, quantitative analysis, usability testing, task flows, wireframes, mockups, prototypes, and design systems.

• Demonstrated capability to make sound design decisions at both team and product levels.

• Extensive experience working on projects that span multiple organizations and business units, requiring strong cross-functional collaboration.

• Significant experience driving design outcomes within Agile infrastructure, environments, and deployment strategies.

• Seasoned design expertise with deep insight into the newest methods, trends, and design operations.

• Experience in Agile Development as a product designer, including proficiency with tools such as Jira and Confluence.

• Experience managing design priorities within a product backlog.

• Strong understanding of the relationship between Product Owner, Scrum Master, and the development team, coupled with a robust sense of Design Thinking.

• Excellent communication skills, with the ability to align the organization on complex product decisions and effectively advocate for the voice of the customer.

• Active coach and mentor with a strong focus on growing and maximizing the potential of the design team.

Preferred Skills:

• Experience in B2B e-commerce platforms or marketplace technologies.

• Familiarity with advanced prototyping tools and techniques.

• Experience in establishing and evolving design systems.

• Knowledge of data analysis tools and their application in design decision-making.

• Experience with user journey mapping and service design principles.

📝 Enhancement Note: The requirement for "Good in Chinese" is a critical differentiator. The experience level of "10+" years, derived from AI analysis, suggests this role is for a seasoned professional capable of strategic leadership and complex project management within a fast-paced environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end product design ownership, showcasing your ability to translate complex business requirements into intuitive user experiences.

• Case studies that highlight your process from research and ideation through to detailed design execution and user validation.

• Examples of how you have led design teams, managed design sprints, and collaborated with cross-functional stakeholders (Product, Engineering, Business).

• Evidence of your ability to create and utilize detailed UX artifacts such as user flows, wireframes, interactive prototypes, and comprehensive design systems.

Process Documentation:

• Showcase documentation of your research methodologies, including user interviews, usability testing protocols, and synthesis of findings.

• Provide examples of structured design documentation, such as user journey maps, personas, and detailed wireframes or interactive prototypes.

• Include examples of how you have contributed to or managed the development and maintenance of design systems to ensure brand consistency and efficiency across products.

• Illustrate your experience with Agile methodologies, including how you manage design priorities within a backlog and integrate with Scrum ceremonies.

📝 Enhancement Note: For a Senior Manager role, the portfolio is not just about showcasing individual work but also leadership, team management, and strategic process implementation. The emphasis should be on the impact of the design processes and systems implemented.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior Manager, Product Designer role with 10+ years of experience in Hong Kong, and considering the remote nature, the estimated annual salary range is HKD 800,000 - HKD 1,200,000. This range accounts for the seniority, specialized skills (including Chinese language proficiency), and the high cost of living in Hong Kong, even for remote roles serving that market.

Benefits:

• Diverse Workplace: Opportunity to work with a global team, fostering a rich and varied cultural environment.

• Growth Opportunity: Clear pathways for career advancement and professional development within a rapidly expanding digital venture.

• Career Path: Structured opportunities for long-term career progression and skill enhancement.

• Competitive Health and Wellness Programs: (Inferred based on typical tech company offerings)

• Remote Work Flexibility: Ability to work from a chosen location while contributing to the Hong Kong market.

• Potential for Equity/Stock Options: (Often offered in high-growth startups and ventures)

Working Hours: The standard working hours are estimated at 40 hours per week, aligning with full-time employment. However, the Agile environment and remote setup may offer some flexibility in scheduling, provided that core collaboration times are met and deliverables are achieved.

📝 Enhancement Note: The salary estimation is based on publicly available data for senior design leadership roles in Hong Kong and the tech industry, adjusted for the remote aspect and the specific requirements of the role. Benefits are directly pulled from the provided text and supplemented with common industry offerings for similar roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, B2B E-commerce, Retail Marketplace. Makro PRO is a digital venture by Makro, aiming to transform the B2B marketplace ecosystem in Southeast Asia. This implies a focus on digital innovation, supply chain optimization, and customer-centric solutions for businesses.

Company Size: Makro PRO is described as an "exciting new digital venture" and aims to be "Southeast Asia’s next unicorn." This suggests a rapidly growing, dynamic startup environment, likely ranging from 50-250 employees currently, with aggressive scaling plans. The emphasis on "best talent across multi-nationals" indicates a diverse and experienced workforce.

Founded: While the founding date of Makro PRO itself isn't specified, Makro is an "iconic" brand, implying a long-standing retail presence. Makro PRO is a new digital initiative, likely established within the last 1-3 years to capitalize on digital transformation trends.

Team Structure:

• The design team is led by the Senior Manager, Product Designer, who directly manages UX and UI designers.

• Collaboration is integral, with close partnerships established between Product, Business, and Technology teams.

• The structure is described as "non-hierarchical and agile," suggesting flat organizational layers and a focus on cross-functional teamwork rather than rigid departmental silos.

Methodology:

• Data Analysis & Insights: Emphasis on rigorous research, synthesis of customer insights, and data-driven decision-making to inform product strategy and design.

• Workflow Planning & Optimization: Focus on end-to-end product experience, managing design activities from research to execution, and identifying/removing team impediments for efficient workflows.

• Automation & Efficiency: While not explicit, the nature of a digital venture and B2B marketplace implies a drive for operational efficiency through effective processes and potentially automation in design and development handoffs.

Company Website: https://makro.pro/ (Inferred from company_url)

📝 Enhancement Note: The description of Makro PRO as a "new digital venture" and aiming to be a "unicorn" suggests a fast-paced, ambitious startup culture where agility, innovation, and customer focus are paramount. The "non-hierarchical" aspect indicates a collaborative and less bureaucratic environment.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Senior Manager level, signifying a significant step up from individual contributor or lead roles. It involves direct people management, strategic input into product direction, and responsibility for the overall design output of a critical function within a digital venture. The focus is on leading teams, setting design standards, and contributing to business transformation through user-centered design.

Reporting Structure: The Senior Manager, Product Designer will likely report to a senior product leader, such as the Chief Product Officer (CPO) or Head of Product. They will directly manage a team of UX and UI designers. Close collaboration is expected with Product Owners (POs), Scrum Masters, and front-end development teams.

Operations Impact: This role has a direct impact on Makro PRO's success by shaping the user experience of its B2B e-commerce platform. Effective product design drives customer acquisition, engagement, retention, and ultimately, revenue growth. By ensuring the platform is intuitive, efficient, and meets customer needs, the Senior Manager contributes significantly to achieving the company's vision of making business possible for its users and becoming Southeast Asia's next unicorn.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to deepen expertise in B2B e-commerce design, scaling design operations in a high-growth environment, and advanced team leadership.

• Industry Conference & Certification Participation: Access to industry events and potentially funding for relevant training or certifications to stay abreast of the latest design trends and methodologies.

• Operations Leadership Potential: With success in this role, opportunities for advancement into Director-level positions, overseeing larger design functions, or expanding into broader product leadership roles within Makro PRO.

📝 Enhancement Note: The "Operations Impact" section is tailored to highlight how design leadership in this context directly influences business outcomes, aligning with the broader "Revenue Operations" perspective. The growth opportunities are framed within the context of operational excellence and leadership development.

🌐 Work Environment

Office Type: While the role is designated as "Remote Solely," the company culture is described as "non-hierarchical and agile," suggesting a collaborative and dynamic internal environment. For remote employees, this typically translates to a focus on asynchronous communication, robust digital collaboration tools, and a culture that values autonomy and results.

Office Location(s): The role is based in Hong Kong, China, with the expectation that the Senior Manager will serve this market and potentially collaborate with teams or stakeholders located there. Even though the role is remote, understanding the local market context (Hong Kong) is crucial, especially given the Chinese language requirement.

Workspace Context:

• Collaborative Environment: Expect a strong emphasis on virtual collaboration tools and regular check-ins to foster team cohesion and alignment despite the remote setup.

• Operations Tools & Technology: Access to and proficiency with industry-standard design and collaboration software (e.g., Figma, Sketch, Adobe Creative Suite, Jira, Confluence, communication platforms like Slack/Teams).

• Operations Team Interaction: Regular virtual meetings, design reviews, brainstorming sessions, and 1:1s with team members and cross-functional partners.

Work Schedule: The role is full-time (estimated 40 hours/week). While remote work offers flexibility, adherence to core working hours for team synchronization and stakeholder meetings, particularly with teams in Asia/Hong Kong time zones, will be expected.

📝 Enhancement Note: The "Workspace Context" is adapted to reflect the "Remote Solely" nature of the position, emphasizing virtual collaboration and tool usage rather than physical office space.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, qualifications, and cultural fit.

• Hiring Manager Interview: A deeper dive into your experience, leadership style, approach to design strategy, and team management. Expect questions about your approach to mentorship and removing team impediments.

• Design Team Collaboration: A session where you might interact with potential direct reports or peers to assess your collaboration and team leadership capabilities. This could involve a portfolio walkthrough or a collaborative design exercise.

• Stakeholder/Cross-Functional Interview: An interview with Product and/or Engineering leaders to evaluate your ability to align on complex product decisions and advocate for the customer.

• Case Study Presentation: You will likely be asked to prepare and present a case study from your portfolio, detailing a significant product design challenge you've tackled, your process, and the outcomes.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business impact and user value delivered by your design work. Quantify results wherever possible (e.g., increased conversion, reduced task time, higher NPS).

• Showcase Process: Detail your end-to-end design process, highlighting research methodologies, ideation techniques, prototyping, and user testing. Demonstrate how you used insights to drive decisions.

• Highlight Leadership: Include examples of how you have led teams, mentored designers, managed projects, and collaborated effectively with cross-functional partners.

• Demonstrate Problem-Solving: Select case studies that showcase your ability to tackle complex problems and your strategic thinking in finding solutions.

• Tailor to B2B: If possible, include examples relevant to B2B e-commerce or complex platforms.

• Chinese Language Proficiency: Be prepared to discuss how your Chinese language skills have been leveraged in previous roles to understand user needs or engage with specific markets.

Challenge Preparation:

• Agile & Design Thinking: Be ready to discuss your experience working in Agile environments and applying Design Thinking principles.

• Team Management: Prepare examples of how you have coached, mentored, and managed design teams, including how you handle performance issues or foster growth.

• Stakeholder Alignment: Practice articulating complex design decisions and strategies clearly to non-design stakeholders, focusing on business objectives.

• Customer Advocacy: Be prepared to defend design choices based on user research and customer needs, even when faced with differing opinions.

📝 Enhancement Note: The interview process is structured to assess not only design skills but also leadership, strategic thinking, and the ability to operate effectively within an Agile, remote, and cross-functional environment. The portfolio presentation is a critical component for a senior design role.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, Axure RP. Proficiency in at least one advanced design and prototyping tool is essential.

• User Research & Testing: UserTesting.com, Maze, Lookback, Qualtrics, SurveyMonkey, or similar platforms for conducting qualitative and quantitative research, and usability testing.

• Design Systems: Familiarity with established design system methodologies and tools for creating and maintaining component libraries and style guides.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or similar tools for understanding user behavior on the platform.

• Data Visualization: Tableau, Power BI, or similar tools for creating dashboards and reports to track key design metrics and user engagement.

• Product Analytics: Amplitude, Mixpanel, or similar platforms for in-depth product usage analysis.

CRM & Automation:

• Project Management: Jira, Confluence are explicitly mentioned and are critical for managing design tasks within an Agile workflow.

• Communication & Collaboration: Slack, Microsoft Teams, Zoom for day-to-day communication and virtual meetings.

• CRM (Indirect): While not a direct CRM role, understanding how design impacts CRM data and customer journeys is beneficial. Experience with Salesforce or similar could be a plus.

📝 Enhancement Note: The explicit mention of Jira and Confluence points to their critical role in the team's workflow. The emphasis on "design operations" suggests a need for tools and processes that streamline the design lifecycle.

👥 Team Culture & Values

Operations Values:

• Clear Focus: Emphasizes the importance of setting clear objectives and priorities for the design team and ensuring that work directly contributes to business and customer goals.

• Diverse Workplace: Values diversity in background, perspective, and experience, recognizing that this enriches creativity and problem-solving. This is a key aspect of Makro PRO's stated culture.

• Non-hierarchical and Agile Environment: Promotes a flat organizational structure where ideas can flow freely, and teams can adapt quickly to changing needs. Collaboration and open communication are key.

• Growth Opportunity and Career Path: Fosters a culture of continuous learning, development, and advancement, encouraging employees to take ownership of their career progression.

Collaboration Style:

• Cross-functional Integration: Strong emphasis on seamless collaboration between Design, Product, and Technology teams, breaking down silos to ensure cohesive product development.

• Process Review Culture: Encourages regular feedback loops and iterative improvements to design processes and workflows.

• Knowledge Sharing: Fosters an environment where team members share insights, best practices, and learnings through presentations, documentation, and informal discussions.

📝 Enhancement Note: The listed values are directly from the input text and are crucial for candidates to understand the expected work environment and how their contributions are perceived. The "non-hierarchical" aspect is particularly important for understanding team dynamics.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Design Operations: As a new digital venture aiming for unicorn status, a significant challenge will be scaling the design team and processes effectively to meet rapid growth demands.

• Balancing Innovation with Execution: The need to innovate and explore new possibilities while ensuring timely delivery of high-quality, user-backed designs within an Agile framework.

• Cross-Functional Alignment: Navigating complex stakeholder relationships and ensuring alignment across product, business, and technology teams, especially in a remote setting.

• Evolving B2B Market: Staying ahead of trends and user needs in the dynamic B2B e-commerce landscape and translating these into competitive product advantages.

Learning & Development Opportunities:

• Design Leadership Specialization: Opportunity to hone skills in managing and mentoring design teams, developing design strategy, and influencing product roadmaps at a senior level.

• B2B E-commerce Domain Expertise: Deepen understanding of the unique challenges and opportunities within the B2B marketplace sector.

• Agile & Product Development Acumen: Gain extensive experience in driving product development within a fast-paced Agile environment.

• Mentorship Programs: Potential for mentorship from senior leaders within Makro PRO or the broader Makro organization, fostering leadership growth.

📝 Enhancement Note: Challenges are framed to help candidates anticipate potential difficulties and demonstrate their problem-solving approach. Growth opportunities are tied to career progression and skill enhancement within the specific context of a digital venture.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to developing an end-to-end product experience for a B2B e-commerce platform. How would you ensure it's research-backed, user-centered, and aligned with business goals?" (Focus on process, research, and stakeholder alignment)

• "How do you foster a collaborative and high-performing design team? Provide an example of how you've mentored designers and removed team impediments." (Focus on leadership, team management, and operational efficiency)

Company & Culture Questions:

• "Based on your understanding of Makro PRO, what do you see as the biggest design opportunities or challenges for a B2B e-commerce platform in Southeast Asia?" (Demonstrate research and strategic thinking)

• "How do you adapt your leadership and collaboration style in a non-hierarchical, agile, and remote environment?" (Assess cultural fit and adaptability)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process you followed, the solutions you designed, and the quantifiable impact achieved.

• Highlight Leadership: Explicitly point out instances where you led a team, influenced strategy, or managed cross-functional collaboration.

• Showcase Process, Not Just Pixels: Demonstrate your thinking and methodology behind the designs. Explain why you made certain decisions.

• Prepare for Q&A: Anticipate questions about your design choices, challenges faced, and alternative solutions you considered.

• Emphasize Chinese Proficiency: Be ready to discuss how your language skills enable deeper user understanding or market engagement.

📝 Enhancement Note: The interview questions are designed to probe the candidate's strategic thinking, leadership capabilities, and ability to apply their experience within Makro PRO's specific context.

📌 Application Steps

To apply for this Senior Manager, Product Designer position:

• Submit your application through the provided link on Workable.com.

• Customize Your Resume: Highlight your experience in Product Design, UX/UI, team leadership, Agile methodologies, and your proficiency in Chinese. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that best showcase your end-to-end design process, leadership experience, and impact on business metrics. Ensure it demonstrates your ability to work in a B2B context and your strategic thinking.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clear storytelling, quantifiable results, and your specific contributions and leadership.

• Research Makro PRO: Understand their mission, target market, and recent developments. Consider how your design philosophy aligns with their stated values of diversity, agility, and customer focus.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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