Senior Product Designer - Agentic Team Suite

📍 Job Overview

Job Title: Senior Product Designer - Agentic Team Suite

Company: Toast

Location: Remote, USA

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: April 28, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive AI-first product design initiatives for the Agentic Team Suite, focusing on enhancing restaurant management and employee experiences through innovative UX/UI solutions.

• Develop end-to-end AI-native user experiences across web and mobile platforms, integrating cutting-edge technologies like Toast IQ and agent orchestration patterns.

• Collaborate closely with cross-functional teams, including product managers and engineers, to translate complex AI concepts into intuitive, user-friendly interfaces.

• Leverage prototyping tools such as Cursor and Figma to rapidly iterate on concepts, conduct user testing, and deliver functional artifacts for customer validation.

• Contribute to the evolution of Toast's design system and product quality, ensuring a refined, high-quality, and user-centric experience.

📝 Enhancement Note: This role is a Senior Product Designer position with a strong emphasis on AI-first experiences and novel prototyping tools, specifically within the restaurant technology sector. The "Agentic Team Suite" implies a focus on AI agents managing aspects of restaurant operations and employee workflows, requiring a designer to understand and translate complex AI concepts into user-friendly interfaces. The role demands a blend of advanced prototyping skills, user research acumen, and a strategic approach to product development.

📈 Primary Responsibilities

• Design and prototype AI-native user experiences for restaurant management, employee scheduling, communication, and professional development, utilizing tools like Cursor, v0, Replit, and Figma.

• Lead the experimentation and execution of new AI-driven features, ensuring they are intuitive, functional, and aligned with Toast's design system and quality standards.

• Conduct and coordinate user research and usability testing to gather insights, validate design decisions, and drive continuous improvement of the product.

• Analyze customer success metrics and leverage data to inform design strategies, optimize user journeys, and improve overall customer outcomes.

• Collaborate effectively with product management, engineering, and other design team members to define design requirements, align on project goals, and ensure successful product launches.

• Champion a data-driven design approach, using analytics and conversation history to identify opportunities and solve complex customer problems within the restaurant ecosystem.

• Stay abreast of advancements in AI infrastructure, including Toast IQ, Model Context Protocol (MCP), and agent orchestration patterns, to inform design strategy and innovation.

📝 Enhancement Note: The primary responsibilities highlight a hands-on design role with a significant focus on AI-native prototyping and user research. The emphasis on "experimentation and execution" suggests a need for a designer who can not only conceptualize but also bring ideas to life through rapid prototyping and testing. The mention of specific AI concepts like "Toast IQ" and "agent orchestration patterns" indicates a requirement for the designer to understand the underlying technology to design effective user experiences.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Interaction Design, Human-Computer Interaction (HCI), Graphic Design, or a related field is often preferred for senior-level product design roles. Equivalent practical experience will also be considered.

Experience: 5-10 years of professional experience in product design, UX/UI design, or a similar role, with a proven track record of designing and shipping complex digital products.

Required Skills:

• AI-Native Prototyping Fluency: Demonstrated proficiency with AI-native prototyping tools such as Cursor, v0, and Replit, alongside advanced skills in Figma for rapid concept exploration and functional prototype creation.

• User Research & Usability Testing: Proven ability to conduct and coordinate user research, usability testing, and leverage data/analytics to inform design decisions and identify opportunities.

• Data-Driven Design: Strong understanding of customer success metrics and the ability to design experiences that positively impact key performance indicators.

• Design System Proficiency: Experience leveraging and contributing to design systems to ensure product quality, consistency, and refinement.

• Cross-Functional Collaboration: Excellent communication and collaboration skills, with the ability to work effectively with product managers, engineers, and other stakeholders.

• AI Infrastructure Understanding: Working knowledge of AI concepts relevant to design, including AI Assistants, platform tool usage, Model Context Protocol (MCP), and agent orchestration patterns.

• Problem-Solving: Ability to analyze complex problems, identify opportunities through data and research, and develop innovative design solutions.

Preferred Skills:

• Restaurant Industry Passion: First-hand experience or deep enthusiasm for the restaurant industry and its unique operational challenges.

• Modern Customer Support Experience: Experience designing cutting-edge customer support experiences, including AI chatbots, agent tooling, and voice AI.

• AI Customer Support Platforms: Familiarity with AI-native platforms for customer support such as Intercom, Giga, or Sierra.

📝 Enhancement Note: The requirements emphasize a strong technical aptitude for new AI prototyping tools, which is a critical differentiator for this role. The "5-10 years" experience level suggests a need for seasoned designers capable of leading initiatives and mentoring others. The preferred skills indicate a strong preference for candidates with domain expertise in the restaurant industry or experience with similar AI-driven customer support tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated AI-Native Prototyping: Showcase examples of work created using AI-native prototyping tools (Cursor, v0, Replit) and Figma, illustrating rapid concept exploration and functional prototype development.

• Process Optimization Case Studies: Include detailed case studies that highlight how your designs have improved key customer success metrics, process efficiency, or user outcomes within a complex system.

• User Research Integration: Present examples of how user research and usability testing directly informed your design decisions and led to impactful product improvements.

• System Design & Scalability: Demonstrate experience designing user experiences for web and mobile platforms, with an understanding of scalability and integration within a larger technology ecosystem.

• Data-Driven Impact: Clearly articulate the data and metrics that demonstrate the success and impact of your design solutions.

Process Documentation:

• Workflow Design & Optimization: Showcase examples of designed workflows that streamline complex processes, particularly those involving AI agents or automation.

• Implementation & Automation: Highlight instances where your designs facilitated the implementation of new features or automation strategies, with a focus on user adoption and efficiency gains.

• Measurement & Performance Analysis: Provide evidence of how you measure the performance of your designs post-launch and use that data for iterative improvements.

📝 Enhancement Note: For a senior role focused on AI and novel tools, the portfolio is crucial. It needs to go beyond standard UX/UI deliverables to showcase proficiency with emerging AI prototyping technologies and the ability to translate complex AI concepts into tangible, user-tested designs. The emphasis on "process optimization" and "data-driven impact" is key for demonstrating a senior-level understanding of business outcomes.

💵 Compensation & Benefits

Salary Range:

• Zone A: $159,000 - $254,000 USD per year

• Zone B: $138,000 - $221,000 USD per year

• Zone C: $125,000 - $200,000 USD per year

📝 Enhancement Note: The salary ranges are provided in tiered zones (A, B, C), indicating a location-based compensation structure within the USA. Zone A represents the highest compensation, likely for high cost-of-living areas, while Zone C represents the lowest. Candidates should consult Toast's "Geographic Pay Zone Philosophy" for specific location assignments. The range reflects a senior-level position in the tech industry, with significant variation based on geographic location and candidate experience.

Benefits:

• Competitive compensation package.

• Equity in the company.

• Cash compensation (potential for overtime, bonus/commissions if eligible).

• Flexible benefits program designed to meet evolving needs.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan (e.g., 401(k)) with company match.

• Paid time off (vacation, sick leave, holidays).

• Parental leave.

• Professional development opportunities, including training and conferences.

• Employee Assistance Program (EAP).

Working Hours: 40 hours per week, with flexibility often expected for a remote, full-time role, especially when dealing with cross-functional teams in different time zones and the fast-paced nature of product development.

📝 Enhancement Note: The listed benefits are standard for a full-time, senior-level position at a reputable tech company. The "flexible benefits" and "equity" are particularly attractive components. The working hours are standard, but the remote nature and global team structure might necessitate some flexibility outside of typical 9-to-5.

🎯 Team & Company Context

🏢 Company Culture

Industry: Restaurant Technology / Hospitality Software. Toast provides a comprehensive restaurant management platform, serving tens of thousands of restaurant locations.

Company Size: Large (likely 1,000-5,000+ employees, based on typical tech company growth and public offerings). This size indicates a well-established organization with structured processes but still opportunities for impact.

Founded: Toast was founded in 2012, signifying a company with a solid track record and a mature product, yet still in a growth phase, especially with its focus on AI innovation.

Team Structure:

• The "Agentic Team Suite" likely resides within a larger Product or Engineering organization, possibly a dedicated AI or Platform team.

• This Senior Product Designer will be part of a "remotely distributed group of product designers, user researchers, design ops leaders, and product managers."

• Reporting structure will likely be to a Design Lead, Director of Product Design, or Head of Product for the specific suite.

Methodology:

• Data-Driven Design: Emphasis on using data and customer success metrics to inform design decisions and measure impact.

• Experimentation & Iteration: A significant portion of the role involves running experiments to discover solutions, indicating an agile and iterative development approach.

• AI-First Approach: Designing with AI capabilities at the forefront, focusing on agentic management and intelligent assistance.

• User-Centricity: Strong commitment to user research and usability testing to ensure intuitive and functional solutions.

• Design System Utilization: Adherence to and contribution to Toast's design system for consistency and quality.

Company Website: https://careers.toasttab.com/

📝 Enhancement Note: Toast's culture appears to be driven by innovation, customer focus, and a "founder's mentality." The emphasis on AI and its integration across disciplines suggests a forward-thinking organization. The company size and founding date indicate a stable yet dynamic environment. The distributed team structure highlights the importance of strong remote collaboration skills.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level implies significant autonomy, ownership of complex problems, and the ability to influence product strategy. It often involves mentoring junior designers and contributing to design team best practices.

Reporting Structure: Likely reports to a Design Manager or Director, working within a cross-functional product team. The role requires influencing peers (PMs, Engineers) and stakeholders across departments.

Operations Impact: This role directly impacts the core functionality of Toast's platform by designing AI-driven experiences that manage restaurant operations and employee workflows. Successful designs will lead to increased customer satisfaction, operational efficiency for restaurants, improved employee experience, and ultimately, business growth and retention for Toast.

Growth Opportunities:

• Specialization in AI Product Design: Deepen expertise in designing AI-native interfaces, agent orchestration, and cutting-edge AI tools, becoming a go-to expert within Toast and the industry.

• Leadership & Mentorship: Opportunity to mentor junior designers, lead design initiatives within the Agentic Team Suite, and contribute to the strategic direction of the design team.

• Cross-Functional Influence: Develop stronger strategic partnerships with Product Management and Engineering, influencing roadmaps and product strategy.

• Career Progression: Potential to move into Lead Product Designer roles, Design Manager positions, or specialized AI design roles as the company continues to invest in AI.

• Industry Exposure: Working with advanced AI tools and concepts provides valuable experience that is highly sought after in the current tech landscape.

📝 Enhancement Note: The "Senior" title, combined with the focus on emerging AI technologies, positions this role for significant growth and impact. The opportunity to shape "AI-first experiences" is a major differentiator and a strong selling point for career advancement in the rapidly evolving AI design space.

🌐 Work Environment

Office Type: Fully Remote. The role is designated as "Remote, USA," with teams being "remotely distributed." This offers maximum flexibility but requires strong self-discipline and proactive communication.

Office Location(s): While the role is remote, Toast has physical locations, which may offer optional co-working spaces or host in-person team gatherings periodically. The "Geographic Pay Zone Philosophy" suggests different compensation tiers based on US location.

Workspace Context:

• Collaborative Environment: Despite being remote, the culture emphasizes collaboration ("lift others up," "drive action through influence"). Expect frequent virtual meetings, asynchronous communication (Slack, email), and collaborative design sessions using tools like Figma and Miro.

• Tools & Technology: Access to modern design and prototyping tools (Figma, Cursor, v0, Replit), communication platforms (Slack), project management software (Jira, Asana), and internal Toast systems.

• Operations Team Interaction: Regular interaction with Product Managers, Engineers, User Researchers, Design Ops, and potentially AI/ML specialists, requiring strong communication and stakeholder management skills.

Work Schedule: Standard 40-hour work week. However, due to the remote and distributed nature of the team, flexibility may be required to accommodate different time zones for meetings and collaborative sessions. Proactive time management and communication are essential.

📝 Enhancement Note: The fully remote nature is a key characteristic. This requires candidates to be highly self-motivated and adept at virtual collaboration. The emphasis on Toast's values like "lifting others up" and "driving action through influence" suggests a culture that, while distributed, actively fosters connection and teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, potentially followed by a brief phone screen to assess basic qualifications and cultural fit.

• Portfolio Review & Design Challenge: You will likely be asked to present your portfolio, showcasing relevant AI-native design work and case studies. A design challenge (take-home or live) may be administered to assess your problem-solving skills, design process, and ability to work with AI concepts.

• Cross-Functional Interviews: Interviews with Product Managers, Engineers, and other Designers to evaluate your collaboration skills, technical understanding, and ability to articulate design decisions.

• Leadership/Final Interview: A discussion with senior leadership (e.g., Head of Design, VP of Product) to assess strategic thinking, leadership potential, and alignment with Toast's values.

Portfolio Review Tips:

• Highlight AI-Native Work: Clearly showcase projects that demonstrate your proficiency with AI-native prototyping tools (Cursor, v0, Replit) and your understanding of designing for AI-driven experiences.

• Structure Case Studies: For each relevant project, detail the problem, your role, the process you followed (research, ideation, prototyping, testing, iteration), the solutions you designed, and the measurable impact (metrics).

• Demonstrate Impact: Quantify the results of your work whenever possible. Use data to show how your designs improved user experience, increased efficiency, or moved key business metrics.

• Showcase AI Concepts: Explain how you approached designing for AI agents, user prompts, and intelligent assistance. Articulate your thought process for making complex AI functionality intuitive.

• Tailor to Toast: Research Toast's products and the "Agentic Team Suite" to understand their specific challenges and how your skills can address them.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research Toast's business, target users (restaurants, employees), and the specific problem domain.

• Focus on Process: Clearly articulate your design process, from problem definition to solution validation. Show your thinking, not just the final deliverable.

• AI Integration: Consider how AI capabilities could be leveraged within the challenge context. Even if not explicitly AI-focused, demonstrate an AI-aware mindset.

• Presentation Skills: Prepare to present your challenge solution concisely and effectively, highlighting your key decisions and rationale.

📝 Enhancement Note: The interview process is designed to assess a blend of technical design skills (especially with new AI tools), strategic thinking, collaborative ability, and cultural fit. The portfolio and any design challenge will be critical for demonstrating hands-on capabilities with AI-native tools and a deep understanding of user-centered design within a complex technological context.

🛠 Tools & Technology Stack

Primary Tools:

• AI-Native Prototyping: Cursor, v0, Replit (essential for rapid concept exploration and functional prototypes).

• UI/UX Design & Prototyping: Figma (core tool for design, collaboration, and high-fidelity prototyping).

• User Research & Testing: Tools for conducting interviews, surveys, and usability tests (e.g., UserTesting.com, Lookback, Maze).

• Collaboration & Communication: Slack, Zoom, Google Workspace/Microsoft 365.

• Project Management: Jira, Asana, or similar tools for tracking tasks and project progress.

Analytics & Reporting:

• Product Analytics: Tools to track user behavior, feature adoption, and customer success metrics (e.g., Amplitude, Mixpanel, Google Analytics).

• Data Visualization: Potentially Tableau, Looker, or internal dashboards for analyzing and presenting data insights.

CRM & Automation:

• While not a direct responsibility for the designer, understanding how designs integrate with Toast's CRM and automation platforms (likely built in-house or via integrations) is beneficial.

• Familiarity with concepts like AI Assistants, Model Context Protocol (MCP), and agent orchestration patterns is key.

📝 Enhancement Note: Proficiency with AI-native prototyping tools like Cursor and v0 is a significant differentiator and a core requirement. Figma remains a standard for UI/UX design. Understanding how designs will impact analytics and potentially integrate with backend systems is crucial for a senior role.

👥 Team Culture & Values

Operations Values: Toast emphasizes five core tenets that drive their design practice:

1. Founder's Mentality: Owning outcomes over outputs, taking full responsibility for end-to-end experiences.

2. Lifting Others Up: Acting as a leader and upleveling colleagues through skill-sharing and support, regardless of management title.

3. Driving Action Through Influence: Building strong, trusting relationships to effectively influence stakeholders and drive change.

4. Building Strong Perspectives: Developing well-informed opinions to guide quick, impactful decision-making, often collaboratively.

5. Raising the Bar: Committing to continuous improvement of technical skills and finding creative methods for skill development.

Collaboration Style:

• Remote & Distributed: Emphasis on effective asynchronous and synchronous communication across different locations.

• Cross-Functional: Highly collaborative with Product, Engineering, and Research teams, requiring strong partnership and alignment.

• Influence-Based: Decisions are driven by strong perspectives and data, but influence and relationship-building are key to enacting change.

• Iterative & Experimental: An environment that encourages experimentation, learning from failures, and continuous iteration.

• Mentorship-Oriented: A culture that values sharing knowledge and helping others grow, especially at the senior level.

📝 Enhancement Note: Toast's values are clearly articulated and focus on ownership, collaboration, continuous improvement, and impactful decision-making. These are critical for thriving in a fast-paced, innovative environment, especially within a remote setting where proactive communication and relationship-building are paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Novel AI: Translating complex, emergent AI capabilities (agentic management, AI assistants) into intuitive and valuable user experiences for a diverse user base (restaurant owners, managers, employees).

• Rapid Technological Evolution: Keeping pace with the fast-evolving AI landscape and rapidly adopting new tools and methodologies (e.g., AI-native prototyping).

• Data Interpretation: Effectively leveraging diverse data sources (customer success metrics, user research, analytics) to drive design decisions in a nuanced domain like restaurant operations.

• Remote Collaboration: Maintaining strong team cohesion, effective communication, and high-quality output within a fully distributed team across potentially varied time zones.

• Balancing Innovation with Usability: Ensuring cutting-edge AI features are accessible and beneficial to users who may have varying levels of technical proficiency.

Learning & Development Opportunities:

• AI Design Expertise: Become a leader in designing AI-native experiences, a highly in-demand skill set.

• Advanced Tool Proficiency: Gain deep expertise in emerging AI prototyping tools that are shaping the future of product development.

• Domain Specialization: Develop a deep understanding of the restaurant industry's operational complexities and how AI can solve them.

• Leadership and Mentorship: Opportunities to guide product strategy, mentor junior designers, and contribute to the growth of the design team.

• Industry Conferences & Training: Access to resources for continuous learning in AI, UX, and product design.

📝 Enhancement Note: The primary challenge lies in navigating the frontier of AI-driven design within a specific industry context. The growth opportunities are substantial, particularly for those looking to specialize in AI product design and leverage emerging technologies.

💡 Interview Preparation

Strategy Questions:

• AI Design Approach: "Describe your process for designing AI-first experiences. How do you approach prototyping and testing with tools like Cursor or v0?" Expect to walk through a relevant case study.

• Problem Solving: "Given a challenge related to [e.g., restaurant employee scheduling or communication], how would you leverage AI to create a more efficient and user-friendly solution? What data would you look for?"

• Collaboration & Influence: "Tell me about a time you had to influence a cross-functional team (Product, Engineering) to adopt a specific design direction, especially when it involved new technology."

Company & Culture Questions:

• Toast Values: "How do you embody the 'Founder's Mentality' or 'Raise the Bar' in your design work?" Be ready to provide specific examples from your career.

• Remote Work: "What are your strategies for effective collaboration and communication within a fully remote design team?"

• AI at Toast: "Based on your understanding, how do you see AI transforming the restaurant industry, and how can Toast's platform lead in this space?"

Portfolio Presentation Strategy:

• Focus on AI-Native Work: Prioritize projects demonstrating your use of Cursor, v0, Figma for AI concepts.

• Quantify Impact: For each project, clearly state the problem, your solution, and the measurable outcomes (e.g., "reduced task completion time by X%", "improved user satisfaction by Y%").

• Narrate Your Process: Walk the interviewers through your design thinking, research methods, and iteration cycles. Explain why you made certain design decisions.

• Be Prepared for Deep Dives: Expect detailed questions about your design choices, the tools you used, and how you handled challenges.

• Showcase Restaurant Context: If possible, connect your portfolio examples to the restaurant industry or similar complex operational environments.

📝 Enhancement Note: The interview process will heavily weigh your ability to demonstrate hands-on skills with cutting-edge AI prototyping tools, articulate a clear design process, and align with Toast's core values. Be prepared to discuss AI concepts and their practical application in user experience design.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Toast Careers portal (link provided).

• Portfolio Customization: Tailor your portfolio to prominently feature projects demonstrating your skills with AI-native prototyping tools (Cursor, v0, Replit) and your experience designing user-centric solutions for complex systems. Highlight case studies that showcase data-driven impact and process optimization.

• Resume Optimization: Ensure your resume clearly highlights your 5-10 years of experience, proficiency with required design tools, and any experience relevant to AI, customer support, or the restaurant industry. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, AI design approach, and how you embody Toast's core values. Prepare specific examples for behavioral questions and be ready to present your portfolio confidently.

• Company Research: Deeply understand Toast's mission, products, and the specific challenges of the restaurant industry. Research their approach to AI and how the "Agentic Team Suite" fits into their strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions and salary data. All details, especially salary ranges and specific benefits, should be verified directly with the hiring organization during the interview process. The emphasis on AI-native prototyping tools is a critical differentiator for this role.