Senior Manager, Product Designer, UXUI(Good in Chinese)

📍 Job Overview

Job Title: Senior Manager, Product Designer, UX/UI (Good in Chinese)

Company: Makro PRO

Location: Taiwan

Job Type: FULL_TIME

Category: Product Design / UX/UI Operations

Date Posted: April 28, 2026

Experience Level: Senior Manager (10+ years implied)

Remote Status: Remote Solely

🚀 Role Summary

• Lead the end-to-end product design process for a B2B e-commerce platform, ensuring user-centered and business-aligned outcomes.

• Manage and mentor a team of Product Designers, fostering a culture of excellence, collaboration, and continuous improvement in design operations.

• Drive rigorous customer research and synthesize insights to inform product strategy and shape the overall customer journey and experience.

• Collaborate closely with Product, Business, and Technology leaders to translate vision and objectives into impactful, competitive product features.

• Ensure the successful implementation of visual design and product interactions through close partnership with front-end developers.

📝 Enhancement Note: The role implies a strong focus on "Design Operations," which involves optimizing design processes, workflows, and team efficiency within an Agile framework. The requirement for Chinese language proficiency suggests a focus on the Taiwanese market or user base.

📈 Primary Responsibilities

• Define, scope, and manage the complete end-to-end product experience in close partnership with product, business, and technology teams.

• Oversee and direct the design team's activities, from initial research and ideation through to final execution, maintaining consistently high-quality design outputs.

• Guide UX designers in developing robust design strategies grounded in research and insights, and ensure the creation of high-quality UX artifacts such as task flows, wireframes, and prototypes.

• Guide UI designers in executing best-in-class visual design work that is consistent with brand identity, user-backed, and visually appealing.

• Foster strong collaboration with front-end developers to ensure the accurate and successful implementation of visual designs and product interactions.

• Act as a mentor and coach to the design team, introducing new ways of working and ensuring strategic alignment with execution.

• Proactively identify and remove impediments that hinder the design team's productivity and effectiveness.

• Partner with the Chief Product Officer (CPO) and Product Owners (POs) to align the product roadmap with the overall vision and leverage continuous insights to champion the voice of the customer.

• Continuously seek innovative solutions and challenge the status quo to improve technical problem-solving and design execution.

• Champion customer focus across the organization by attending relevant events, promoting customer-centricity, and maintaining visibility within company-wide communications.

• Synchronize customer research efforts across teams and map detailed customer journeys for all user segments.

• Synthesize customer insights derived from various research initiatives across different teams to create a holistic understanding of the customer journey.

• Facilitate work sessions with stakeholders and users to define key design goals and requirements, thereby shaping the overall experience strategy.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, team management, and hands-on design execution, common in senior roles within product design. The emphasis on "design operations" and "mapping strategy to execution" indicates a need for process-oriented thinking and operational efficiency within the design function.

🎓 Skills & Qualifications

Education: A Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for a Senior Manager role, though equivalent practical experience will be considered.

Experience: Significant professional experience (implied 10+ years) in product design, with a proven track record of leading design initiatives and managing design teams. Experience driving design outcomes within Agile development environments is critical.

Required Skills:

• Demonstrated ability to plan, direct, and deliver clear research processes and artifacts, including qualitative and quantitative research, usability testing, task flows, wireframes, mockups, and prototypes.

• Expertise in developing and maintaining design systems to ensure consistency across teams and products.

• Proven capability to make sound design decisions at both the team and product level.

• Extensive experience working on projects that span multiple organizations and business units, requiring strong cross-functional collaboration.

• Significant experience driving design outcomes in Agile infrastructure, environments, and deployment strategies.

• Seasoned design expertise with deep insight into the newest methods, trends, and design operations.

• Experience in Agile Development as a product designer, including proficiency with tools such as Jira and Confluence.

• Experience managing design priorities within a product backlog.

• Strong understanding of the relationship between Product Owners, Scrum Masters, and the broader development team, coupled with a robust application of design thinking principles.

• Excellent communication skills, with the ability to align the organization on complex product decisions while effectively advocating for the voice of the customer.

Preferred Skills:

• Fluency in Chinese (Mandarin) is a significant advantage, particularly for market-specific user research and stakeholder communication within Taiwan.

• Experience in B2B e-commerce platforms or similar complex digital marketplaces.

• Familiarity with user research methodologies for B2B clients and complex business workflows.

• Experience with A/B testing and data-driven design optimization.

• Portfolio showcasing a strong understanding of user-centered design principles and a diverse range of design projects.

📝 Enhancement Note: The "Good in Chinese" requirement is crucial and suggests a primary focus on the Taiwanese market. The "10+" years of experience is inferred from the "Senior Manager" title and the broad scope of responsibilities, implying a need for deep experience in design leadership and operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end product design ownership, showcasing the entire design lifecycle from discovery to delivery.

• Case studies that clearly articulate design challenges, the user research and synthesis process, design decisions, iterative improvements, and measurable outcomes.

• Examples of how you have applied design thinking and user-centered methodologies to solve complex business problems.

• Evidence of experience in creating and utilizing design systems, including their impact on efficiency and consistency.

• Prototypes and wireframes that illustrate clear user flows and interaction design for complex applications.

Process Documentation:

• Examples of how you have documented and optimized design workflows within an Agile framework.

• Evidence of creating and managing design documentation, including user personas, journey maps, and interaction specifications.

• Showcasing how you have implemented and managed design operations processes to improve team efficiency and output quality.

• Demonstrating ability to define and track key design metrics and KPIs to measure the impact of design initiatives.

📝 Enhancement Note: For a Senior Manager role, the portfolio should emphasize not just individual design execution but also strategic thinking, team leadership, and process improvement within design operations. The ability to demonstrate impact through data and measurable outcomes is key.

💵 Compensation & Benefits

Salary Range: For a Senior Manager, Product Designer role with 10+ years of experience, based in Taiwan, the estimated annual salary range is NT$1,500,000 - NT$2,500,000 (approximately USD $46,000 - $77,000). This range can vary significantly based on the candidate's specific experience, the company's compensation philosophy, and the exact scope of responsibilities.

Benefits:

• Comprehensive health insurance and medical coverage.

• Opportunities for professional development, including access to training, workshops, and conferences.

• Generous paid time off (PTO) and holiday leave.

• Potential for performance-based bonuses and stock options, reflecting the "Southeast Asia's next unicorn" ambition.

• Remote work flexibility, allowing for a better work-life balance.

• Access to a diverse and international work environment.

Working Hours: Standard full-time working hours are typically 40 hours per week. However, given the remote and agile nature of the role, there may be flexibility, with the expectation of availability for key meetings and collaboration sessions, particularly with global teams.

📝 Enhancement Note: Salary is estimated based on typical compensation for Senior Manager-level Product Design roles in Taiwan, considering the tech industry and the company's stated ambition. Benefits are extrapolated from common offerings in multinational tech companies with a focus on growth and employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the B2B e-commerce and digital marketplace sector, focusing on transforming the landscape for restaurant owners, hotels, and independent retailers. This industry is characterized by rapid technological advancement, a strong emphasis on data-driven decision-making, and a need for seamless user experiences.

Company Size: Makro PRO is described as a "new digital venture" building "Southeast Asia’s next unicorn," implying a startup or early-stage growth phase, likely ranging from 50-200 employees initially, with significant expansion plans. This size fosters an agile, non-hierarchical environment where individual contributions are highly visible.

Founded: Makro PRO is a new venture, leveraging the legacy of the "iconic Makro." This suggests a blend of established industry knowledge and a fresh, innovative approach to digital transformation. The company emphasizes bringing together "best talent across multi-nationals."

Team Structure:

• The Product Design team is likely to be a core part of the GTM (Go-to-Market) and Product Development functions, comprising UX designers, UI designers, and potentially UX researchers, all reporting up to this Senior Manager.

• The Senior Manager will report to a higher-level Product leader, such as a Head of Product or Chief Product Officer (CPO), and will work very closely with Product Owners (POs), Engineering Leads, and Business Stakeholders.

Methodology:

• Data Analysis and Insights: Emphasis on rigorous research (qualitative and quantitative) and synthesizing customer insights to drive design decisions and strategy.

• Workflow Planning and Optimization: Implementing Agile methodologies and focusing on improving design processes, workflows, and team efficiency (Design Operations).

• Automation and Efficiency: Leveraging technology and best practices to streamline design tasks, enhance collaboration, and ensure consistent, high-quality output.

Company Website: https://makro.pro/ (Note: This URL is derived from the domain_derived field, assuming it's the correct company domain.)

📝 Enhancement Note: The description points to a dynamic, fast-paced startup environment within the established Makro ecosystem. The focus on "bold, energetic, and thoughtful" individuals suggests a culture that values proactivity, innovation, and customer centricity.

📈 Career & Growth Analysis

Operations Career Level: This role is at the Senior Manager level, indicating significant leadership responsibility. It sits at the intersection of strategic product vision and tactical execution within the design function. The individual is expected to not only design but also to lead, mentor, and optimize the design process and team.

Reporting Structure: The Senior Manager will report to a CPO or Head of Product and will directly manage a team of Product Designers (UX/UI). They will act as a key liaison between the design team and other departments, including engineering, product management, and business strategy.

Operations Impact: The Senior Manager plays a critical role in shaping the user experience of Makro PRO's B2B e-commerce platform. Their work directly impacts customer acquisition, retention, satisfaction, and ultimately, the platform's success in the market. By ensuring user-friendly and effective designs, they contribute significantly to driving revenue and achieving business objectives.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to lead and scale a design team, refine design operations processes, and contribute to the strategic direction of the product.

• Industry Expertise Development: Deepen knowledge in B2B e-commerce, digital marketplaces, and agile product development within a high-growth startup environment.

• Leadership Potential: Path to Head of Design or VP of Product roles as the company scales, with opportunities to build and shape design functions from the ground up.

📝 Enhancement Note: The role offers a significant opportunity for career advancement within a high-growth startup context, with the potential to shape a critical function and contribute to building a major regional player.

🌐 Work Environment

Office Type: While the role is advertised as "TELECOMMUTE" and "Remote Solely," Makro PRO is a digital venture by Makro, suggesting a modern, technology-driven work environment that may offer co-working spaces or hubs in key locations (like Taiwan) for collaboration, though the primary mode of work is remote.

Office Location(s): Primarily remote within Taiwan. Makro PRO is building a "Southeast Asia’s next unicorn," suggesting potential future hubs or a distributed team across the region, but the immediate requirement is for remote talent in Taiwan.

Workspace Context:

• A highly collaborative and non-hierarchical remote environment, fostering open communication and idea sharing.

• Access to modern design and collaboration tools essential for remote work and Agile development.

• Opportunities for regular interaction with a diverse, international team, promoting cross-cultural understanding and learning.

Work Schedule: The role is full-time, typically 40 hours per week. As a remote position, there's an expectation of flexibility to accommodate different time zones for global team collaboration, while maintaining core working hours within Taiwan's timezone (Asia/Taipei).

📝 Enhancement Note: The remote-first nature of the role emphasizes autonomy and self-management, requiring strong communication and time management skills from the candidate.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call to assess basic qualifications, cultural fit, and confirm Chinese language proficiency.

• Portfolio Review & Presentation: Candidates will be asked to present a selection of their strongest work, focusing on case studies that demonstrate end-to-end product design, problem-solving, and impact. This is where design operations and process optimization examples are crucial.

• Team & Stakeholder Interviews: Interviews with Product Owners, Engineering Leads, and potentially other designers to evaluate collaboration skills, technical understanding, and strategic thinking.

• Design Challenge/Case Study: A practical exercise, possibly involving a design problem relevant to Makro PRO's B2B e-commerce context, to assess design thinking, problem-solving abilities, and process.

• Final Interview: With senior leadership (e.g., CPO) to discuss vision, leadership style, and long-term career aspirations.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business problem, your role, the design solution, and the measurable outcomes (e.g., increased conversion, reduced task completion time, improved user satisfaction).

• Showcase Process: Detail your research methodologies, ideation techniques, iterative design process, and how you incorporated feedback. Highlight your approach to design operations and process optimization.

• Demonstrate Leadership: Include examples of how you have mentored designers, led projects, or influenced product strategy.

• Tailor to B2B: If possible, include case studies relevant to B2B platforms or complex user workflows.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.

Challenge Preparation:

• Understand the Business: Research Makro PRO, its mission, target audience (restaurant owners, hotels, retailers), and the B2B e-commerce landscape in Southeast Asia.

• Think "Design Operations": Consider how you would approach organizing and optimizing design processes within an Agile framework for this specific business.

• User-Centricity: Prepare to demonstrate how you would approach understanding and designing for the needs of B2B users.

• Communication: Practice articulating your thought process clearly and concisely, as you will need to present your solutions and defend your design decisions.

📝 Enhancement Note: The interview process is designed to assess not just design skills but also leadership, strategic thinking, and the ability to operate effectively within an Agile, remote, and B2B e-commerce context. A strong emphasis on process and impact in the portfolio is critical.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, Axure, or similar advanced prototyping tools.

• User Research: User testing platforms (e.g., UserTesting.com), survey tools (e.g., SurveyMonkey, Typeform), and qualitative research tools.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

Analytics & Reporting:

• Tools for analyzing user behavior and product performance, such as Google Analytics, Mixpanel, Amplitude, Hotjar, or similar product analytics platforms.

CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce, HubSpot) to understand customer data and business workflows, even if not directly managing them.

• Understanding of automation principles in design workflows and user journeys.

• Design Systems: Experience with building, maintaining, and scaling design systems.

📝 Enhancement Note: Proficiency in modern design tools and Agile project management software is essential. Experience with user analytics platforms will be highly valued for data-driven decision-making.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Placing the customer (restaurant owners, hotels, retailers) at the center of all design decisions and product development efforts.

• Excellence: Striving for the highest quality in design execution, user experience, and operational efficiency.

• Collaboration: Working effectively across diverse teams (product, engineering, business) and fostering an inclusive, open environment.

• Diversity: Valuing different perspectives, backgrounds, and experiences, reflecting the international nature of the team.

• Agility & Innovation: Embracing change, adapting quickly to new information, and continuously seeking innovative solutions to challenges.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to be active participants in cross-functional teams, contributing to product strategy and problem-solving.

• Open Feedback Culture: Encouraging constructive feedback and open dialogue within the design team and with other departments to foster continuous improvement.

• Knowledge Sharing: Actively sharing design knowledge, best practices, and learnings across the team and the wider organization.

📝 Enhancement Note: The company values align with a modern, progressive tech culture that emphasizes customer-centricity, innovation, and teamwork in a distributed setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling a Design Function: Building and scaling a design team and its operational processes within a rapidly growing startup environment.

• B2B Complexity: Designing for diverse B2B user needs and complex business workflows, which can be more intricate than B2C.

• Remote Team Management: Effectively leading and motivating a remote design team, ensuring cohesion and high performance across different locations.

• Balancing Vision and Execution: Aligning ambitious product vision with the realities of Agile development timelines and resource constraints.

Learning & Development Opportunities:

• Strategic Leadership: Developing strategic leadership skills by contributing to product roadmaps and business objectives.

• Design Operations Expertise: Gaining deep experience in establishing and optimizing design operations for a high-growth digital venture.

• Cross-Functional Acumen: Broadening understanding of business strategy, product management, and engineering within the B2B e-commerce space.

• Mentorship and Team Building: Honing leadership and coaching skills through managing and developing a talented design team.

📝 Enhancement Note: The challenges presented are typical of high-growth startup environments and offer significant opportunities for professional development and impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to significantly influence stakeholders who disagreed with your design direction. How did you approach it, and what was the outcome?" (Focus on communication, negotiation, and data-driven advocacy).

• "How would you establish and scale design operations for a rapidly growing B2B e-commerce platform like Makro PRO?" (Prepare to discuss process optimization, tool adoption, team structure, and quality control).

Company & Culture Questions:

• "What excites you about Makro PRO's mission and the B2B e-commerce space?" (Show genuine interest and research).

• "How do you foster collaboration within a remote, international design team, and how would you ensure the voice of the customer is heard?" (Highlight your leadership and communication style).

Portfolio Presentation Strategy:

• Narrative Flow: Structure your case studies as compelling stories with a clear beginning (problem), middle (solution and process), and end (impact and learnings).

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the tangible results of your design work.

• Highlight Process & Operations: Explicitly discuss your design process, iterative steps, and any aspects of design operations you implemented or improved.

• Showcase Leadership: For senior roles, integrate examples of your leadership, mentorship, and strategic contributions within your case studies.

• Be Prepared for Questions: Anticipate questions about your design decisions, alternative approaches, and how you handle trade-offs.

📝 Enhancement Note: The interview process will heavily weigh your ability to articulate your process, demonstrate leadership, and quantify the impact of your design work, especially within a B2B and Agile context. Your Chinese language skills will be assessed implicitly or explicitly.

📌 Application Steps

To apply for this Senior Manager, Product Designer position:

• Submit your application through the provided link on Workable.

• Tailor your Resume: Highlight experience in product design leadership, Agile environments, B2B e-commerce, and any experience related to design operations or process optimization. Ensure keywords from the job description are naturally integrated.

• Curate Your Portfolio: Select 2-3 of your most impactful case studies that best showcase your end-to-end design process, leadership capabilities, and quantifiable results. Focus on projects that demonstrate strategic thinking and problem-solving.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clear storytelling, detailing your process (including design operations aspects), and articulating the business impact. Be ready to discuss your approach to remote team management and B2B user needs.

• Research Makro PRO: Understand their mission, target market, and the competitive landscape. Be prepared to discuss how your skills and experience align with their goals and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.