Global Learning Content Designer

📍 Job Overview

Job Title: Global Learning Content Designer

Company: ELEMIS

Location: Head Office, London, United Kingdom

Job Type: Permanent - Full Time

Category: Education / Learning & Development Operations

Date Posted: 2026-08-21

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Develops and designs high-impact, blended learning experiences and digital content to enhance expertise in skincare, treatments, sales, and retail education for global ELEMIS colleagues and partners.

• Collaborates closely with Global Education, Marketing, and Creative teams to ensure all learning materials align with brand messaging, product innovation, and strategic business priorities.

• Leads the creation of engaging multimedia learning experiences, leveraging current instructional design models and adult learning principles to drive knowledge retention and engagement across diverse global markets.

• Supports the global rollout of new content by creating comprehensive Train-the-Trainer toolkits and providing ongoing support to ensure consistent and confident delivery of educational materials.

📝 Enhancement Note: This role is positioned within the Education department but has significant operational responsibilities related to content deployment, cross-functional alignment, and ensuring learning initiatives directly support commercial excellence and brand authority. The "Operating Model" section highlights a structured approach to content development, indicating a need for process-driven individuals.

📈 Primary Responsibilities

• Design and develop a variety of learning content, including training manuals, workbooks, digital presentations, facilitator guides, and interactive eLearning modules, for global ELEMIS staff, retail, spa, OSW, and education teams.

• Translate complex product, treatment, and brand knowledge into accessible, clear, and actionable learner-friendly materials, ensuring adherence to ELEMIS' brand tone, visual identity, and core messaging.

• Lead the creation of compelling multimedia learning experiences by applying visual storytelling techniques and current instructional design models to enrich knowledge retention and engagement.

• Develop comprehensive Train-the-Trainer toolkits, including detailed lesson plans and facilitator training notes, to support the successful global rollout of new content and enable consistent delivery by regional and training managers.

• Proactively review and revise existing training content to maintain accuracy, relevance, and alignment with evolving business needs, brand innovations, and regulatory guidelines, utilizing feedback and learner analytics.

• Adapt legacy materials into new formats and technologies such as microlearning, mobile-first modules, or video-based content to ensure consistent learning experiences across channels and regions.

• Collaborate with global and regional stakeholders across Education, Retail, Spa, OSW, Marketing, Design, Regulatory, and New Product Development (NPD) to ensure training programs support product strategy, market goals, and business priorities.

• Act as the dedicated content expert for a specialist business area (e.g., People Team, Marketing Operations, Retail & Spa Education), maintaining consistent instructional design standards across ELEMIS.

📝 Enhancement Note: The responsibilities emphasize a blend of creative content development and strategic operational execution, requiring individuals to manage content lifecycles, understand commercial impact, and collaborate effectively across diverse departments. The "Content Ownership" section further details the operational alignment to specific business units.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Education, Instructional Design, Communications, or a related field is often preferred for roles of this nature.

Experience: 2-5 years of experience in instructional design, education content creation, or training delivery.

Required Skills:

• Strong instructional design skills, with a proven ability to translate complex information into engaging learning materials.

• Excellent writing skills and meticulous attention to detail, particularly in simplifying technical or complex information.

• Proficiency in content creation tools such as Articulate, Storyline, PowerPoint, and Canva.

• Experience in managing content calendars and project timelines effectively.

• Demonstrated ability to collaborate effectively in cross-functional environments and manage stakeholder expectations.

• Understanding of adult learning principles and current instructional design models.

• Ability to apply visual storytelling techniques to enhance learning experiences. Preferred Skills:

• Knowledge of the spa, skincare, or beauty retail environments.

• Experience with learning management systems (LMS) and learning experience platforms (LXP).

• Familiarity with learning analytics and using data to inform content optimization.

• Experience in developing Train-the-Trainer programs and resources.

• Understanding of accessibility standards in digital learning content.

📝 Enhancement Note: The requirements clearly indicate a need for technical proficiency in specific content creation software, alongside strong pedagogical understanding and practical experience in operationalizing learning content for a global audience. The "plus" for industry knowledge suggests a preference for candidates who can quickly grasp ELEMIS' specific context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a range of learning content developed, showcasing proficiency in various formats (e.g., eLearning modules, presentations, facilitator guides, workbooks).

• Include case studies or examples that highlight the process of translating complex information into learner-friendly materials, emphasizing clarity and engagement.

• Showcase work that adheres to brand guidelines and visual identity, demonstrating an understanding of brand-aligned content creation.

• Provide examples of how your content has supported specific learning objectives, such as product knowledge, treatment protocols, or sales skills, and ideally, its impact on learner performance or commercial outcomes. Process Documentation:

• Examples of how you have structured learning content for different audiences and learning objectives, outlining the design and development process.

• Demonstrate experience in creating Train-the-Trainer materials that enable effective and consistent delivery by others.

• Showcase examples of content revisioning or optimization based on feedback, performance data, or evolving business needs.

• Illustrate the application of adult learning principles and instructional design models in your development process.

📝 Enhancement Note: While a formal "portfolio requirement" isn't explicitly stated, the nature of the role heavily implies the need for a strong portfolio. Applicants should be prepared to present examples of their work that demonstrate their instructional design capabilities, content creation skills, and understanding of brand alignment. The emphasis on process indicates a need to articulate how content is developed, not just the final output.

💵 Compensation & Benefits

Salary Range: Based on the London location, experience level (2-5 years), and the nature of a Global Content Designer role within a reputable beauty brand like ELEMIS, an estimated annual salary range would be £35,000 - £50,000. This estimate is derived from industry benchmarks for similar roles in London, considering the required skills and responsibilities.

Benefits:

• Hybrid working model (3 days in office, 2 days from home).

• Flexible working hours (core hours between 10 am - 4 pm).

• 27 days of holiday per year.

• Additional day off for your Birthday.

• Generous staff discount on ELEMIS products and spa treatments.

• Discounts on other L'OCCITANE Group products.

• Annual Bonus.

• Excellent well-being policies, including enhanced Maternity & Paternity policies.

• Income Protection and Life Assurance.

• Generous Holiday Allowance, increasing with length of service.

• Company Pension Scheme.

• Healthcare Cash Plan (with Dental).

• Employee Assistance Programme.

• Cycle to Work Scheme.

• Season Ticket Loan.

• Length of Service Awards.

Working Hours: The standard working hours are not explicitly stated but are assumed to be around 37.5-40 hours per week, with a hybrid working model and flexible core hours (10 am - 4 pm) providing a degree of autonomy.

📝 Enhancement Note: Salary is estimated based on industry data for a mid-level Content Designer in London. The comprehensive benefits package reflects a company that invests in employee well-being and professional development, which is attractive for operations-focused roles that often require sustained effort and cross-functional engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Beauty & Cosmetics (Skincare, Spa, Retail). ELEMIS is a well-established, premium brand known for its focus on natural ingredients and advanced skincare technology.

Company Size: ELEMIS is part of the L'OCCITANE Group, suggesting a larger corporate structure with significant global reach and resources. The specific size of the ELEMIS division or the London Head Office team is not detailed but is likely substantial.

Founded: ELEMIS was founded in 1990. This history provides a foundation of brand heritage and expertise that learning content must uphold.

Team Structure:

• The Global Learning Content Designer will be part of the Education department and will report to the Head of Global Learning and Content.

• The role involves close collaboration with various departments, including Global Education, Retail, Spa, OSW, Marketing, Creative, Communications, Design, Regulatory, NPD, and the People Team.

• Designers are aligned to dedicated business functions, acting as specialist content experts within those areas while maintaining global instructional design standards. Methodology:

• Emphasis on data-driven insights from learner feedback and platform engagement metrics to inform content optimization and enhancement.

• Application of current instructional design models and adult learning principles to create effective and engaging learning experiences.

• A structured approach to content development, ensuring alignment with brand messaging, product launches, and strategic business priorities.

• Focus on blended learning approaches, incorporating digital content, eLearning, and potentially instructor-led components.

Company Website: https://uk.elemis.com/

📝 Enhancement Note: The company culture appears to be a blend of premium brand values, a focus on expertise and innovation in beauty, and a structured, collaborative operational approach to education and content development. The connection to the L'OCCITANE Group implies access to broader resources and best practices.

📈 Career & Growth Analysis

Operations Career Level: This role is a Mid-Level position (2-5 years of experience). It requires independent contribution to content design and development, project management of specific learning initiatives, and significant cross-functional collaboration. It is not an entry-level role but offers a foundation for specialization within learning and development operations or broader GTM enablement.

Reporting Structure: The Global Learning Content Designer reports directly to the Head of Global Learning and Content. This indicates a clear line of reporting and access to senior leadership within the education function.

Operations Impact: The role directly impacts commercial success by enabling ELEMIS staff and partners with the knowledge and skills to effectively sell products, deliver treatments, and represent the brand. High-quality learning content is crucial for driving sales, improving customer experience, and maintaining brand authority in the competitive beauty market. The role's operational output (learning content) is a key driver of GTM effectiveness.

Growth Opportunities:

• Specialization: Deepen expertise within a specific business unit (e.g., People, Marketing Operations, Retail & Spa) or in a particular area of instructional design (e.g., advanced eLearning, learning analytics).

• Leadership: Potential to move into a Senior Content Designer role, lead content projects, or manage a small team of content creators as the function grows.

• Broader L&D Operations: Transition into roles focused on learning strategy, learning technology implementation, or overall learning operations management within ELEMIS or the L'OCCITANE Group.

• Skill Development: Continuous learning in emerging instructional design methodologies, digital learning technologies, and adult learning theories.

📝 Enhancement Note: This role is a critical component of the GTM enablement strategy, focusing on the operational delivery of knowledge and skills. Growth opportunities are well-defined, allowing for specialization within L&D operations or progression into leadership roles.

🌐 Work Environment

Office Type: The role is based at ELEMIS' Head Office on Baker Street, London. This suggests a professional, corporate office environment.

Office Location(s): Head Office, 1 Baker Street, London, W1U 8ED, United Kingdom. This is a prime central London location.

Workspace Context:

• A hybrid working model (3 days in office, 2 days remote) promotes a balance between in-person collaboration and focused, independent work.

• The office environment is expected to be modern and conducive to creative work, with access to necessary technology and resources for content design.

• Opportunities for direct collaboration with colleagues from various departments (Education, Marketing, Creative, etc.) will be prevalent during office days, fostering idea exchange and alignment.

• The use of digital collaboration tools will be essential for seamless communication and project management between office and remote working days.

Work Schedule: The company operates with flexible working hours, with core hours between 10 am and 4 pm. This allows for a degree of autonomy in managing the workday, which is beneficial for tasks requiring deep focus, such as content creation and design. A standard full-time work week is implied.

📝 Enhancement Note: The hybrid model and flexible hours are key aspects of the work environment, indicating a company that values work-life balance and trusts its employees to manage their time effectively to meet operational demands.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio by an HR or Talent Acquisition specialist to assess basic qualifications and alignment with role requirements.

• Hiring Manager Interview: A discussion with the Head of Global Learning and Content to delve into experience, instructional design philosophy, and understanding of the role's responsibilities. This stage will likely involve a review of the candidate's portfolio, focusing on specific examples and their design process.

• Skills Assessment/Case Study: Candidates may be asked to complete a practical exercise or case study, simulating a core task of the role (e.g., designing a short eLearning module outline, revising a piece of content, or creating a facilitator guide based on provided information).

• Cross-Functional Interview: An interview with key stakeholders from departments such as Marketing, Creative, or Retail Education to assess collaboration skills, communication style, and ability to align content with diverse business needs.

• Final Interview: Potentially with a senior leader or to confirm cultural fit and overall suitability.

Portfolio Review Tips:

• Curate Selectively: Showcase your best work, focusing on quality over quantity. Include 3-5 diverse projects that demonstrate your range of skills and experience.

• Structure Your Case Studies: For each project, clearly outline the problem/objective, your role and process, the solution (the content created), and the impact or outcome. Quantify results where possible.

• Highlight Brand Alignment: If possible, include examples where you've successfully adhered to specific brand guidelines or developed content for a particular industry (e.g., beauty, luxury retail).

• Demonstrate Tool Proficiency: Showcase work created using Articulate, Storyline, PowerPoint, and Canva. Be prepared to discuss your workflow within these tools.

• Explain Your Instructional Design Approach: Be ready to articulate why you made certain design choices, referencing adult learning principles and instructional design models.

• Keep it Accessible: Ensure your portfolio is easy to navigate, whether it's a digital platform, a PDF, or a presentation.

Challenge Preparation:

• Understand the ELEMIS Brand: Research ELEMIS' product lines, brand ethos, target audience, and current marketing campaigns.

• Familiarize Yourself with Beauty/Spa Education: Understand the typical learning needs and challenges in the beauty and spa retail sector.

• Practice Explaining Your Process: Be ready to clearly articulate your step-by-step process for developing learning content, from needs analysis to final delivery.

• Prepare for Stakeholder Scenarios: Think about how you would handle requests or feedback from different departments (e.g., Marketing wanting to push a new campaign, Product Development needing to explain a complex ingredient).

• Be Ready to Discuss Trends: Be aware of current trends in instructional design, eLearning, and digital learning experiences.

📝 Enhancement Note: The interview process is structured to assess not only technical skills but also the candidate's ability to operate within a corporate, brand-focused environment and collaborate effectively. A strong, well-curated portfolio is paramount for this role.

🛠 Tools & Technology Stack

Primary Tools:

• Instructional Design Software: Articulate Storyline, Articulate Rise, Adobe Captivate (or similar comprehensive eLearning authoring tools).

• Presentation Software: Microsoft PowerPoint (advanced proficiency expected), Google Slides.

• Graphic Design/Content Creation Tools: Canva, Adobe Creative Suite (Photoshop, Illustrator – for asset creation and manipulation).

• Word Processing & Documentation: Microsoft Word, Google Docs for creating manuals, workbooks, and facilitator guides.

Analytics & Reporting:

• Learning Management Systems (LMS) / Learning Experience Platforms (LXP): Familiarity with how content is deployed and tracked within an LMS/LXP (e.g., Docebo, Cornerstone OnDemand, or similar).

• Learning Analytics Tools: Understanding how to interpret data on learner engagement, completion rates, and assessment scores to inform content improvements.

CRM & Automation:

• While not directly CRM-focused, understanding how learning content supports sales enablement and commercial partners implies an awareness of CRM principles and how training impacts customer-facing roles.

• Collaboration & Project Management Tools: Microsoft Teams, Slack, Asana, Trello, or similar for cross-functional communication and project tracking.

📝 Enhancement Note: Proficiency in specific eLearning authoring tools like Articulate Storyline and Rise is a non-negotiable requirement. Familiarity with graphic design tools and an understanding of learning analytics within an LMS/LXP context will significantly enhance a candidate's profile.

👥 Team Culture & Values

Operations Values:

• Excellence & Quality: A commitment to producing high-quality, brand-aligned learning content that meets rigorous standards.

• Collaboration: Working effectively across diverse teams to achieve shared goals, fostering strong partnerships.

• Innovation: Embracing new instructional design methodologies and technologies to create engaging and effective learning experiences.

• Impact-Driven: Focusing on how learning content contributes to business objectives, such as commercial success and brand advocacy.

• Continuous Improvement: A proactive approach to reviewing and refining content based on feedback and performance data.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with stakeholders from Marketing, Product Development, Sales, and Education to gather insights and ensure content relevance.

• Proactive Communication: Maintaining open and regular communication with the Head of Global Learning and Content and other project stakeholders.

• Feedback-Oriented: Open to receiving and providing constructive feedback on learning materials and processes to drive continuous improvement.

• Partnership Approach: Building strong working relationships with internal trainers and external partners to ensure seamless learning delivery.

📝 Enhancement Note: The team culture emphasizes a blend of creative output and operational discipline, where collaboration and a focus on business impact are highly valued. Candidates should demonstrate an ability to work within a structured, results-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Scalability: Ensuring learning content is relevant, culturally appropriate, and effectively delivered across diverse global markets with varying languages and learning preferences.

• Keeping Pace with Innovation: Continuously updating knowledge of new instructional design techniques, digital learning technologies, and ELEMIS' evolving product/treatment portfolio.

• Balancing Brand Consistency with Local Needs: Maintaining a unified global brand voice while adapting content for specific regional requirements or market nuances.

• Measuring Impact: Effectively demonstrating the ROI of learning content and its contribution to commercial success through robust analytics and feedback mechanisms.

Learning & Development Opportunities:

• Advanced Instructional Design: Opportunities to attend workshops or gain certifications in specialized areas of instructional design, learning experience design (LXD), or multimedia development.

• Industry Trends: Staying abreast of emerging trends in eLearning, microlearning, gamification, and AI in learning through industry publications, webinars, and conferences.

• Cross-Departmental Exposure: Gaining deeper insights into the operations of Marketing, Retail, and Product Development through close collaboration.

• Leadership Development: Potential for mentorship from senior leaders within the Education department or L'OCCITANE Group, paving the way for future leadership roles.

📝 Enhancement Note: The challenges highlight the complexities of global operations and the dynamic nature of the learning and development field. Growth opportunities are robust, offering pathways for specialization and leadership within the L&D and GTM enablement space.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing an eLearning module from initial brief to final deployment. How do you ensure it meets learning objectives and brand standards?" (Focus on process, instructional design models, and brand alignment.)

• "How have you managed conflicting priorities or feedback from multiple stakeholders on a learning content project? Provide a specific example." (Focus on collaboration, stakeholder management, and conflict resolution.)

• "Imagine we are launching a new, complex skincare product. How would you approach designing the core training content for our global retail teams?" (Focus on problem-solving, content translation, and strategic thinking.) Company & Culture Questions:

• "What do you know about ELEMIS and our brand values? How would your approach to learning content reflect these?" (Focus on research and cultural fit.)

• "Describe your ideal team environment and how you contribute to a collaborative culture." (Focus on teamwork and communication style.)

• "How do you measure the effectiveness of the learning content you create, and how would you report on its impact to senior leadership?" (Focus on data-driven approach and ROI demonstration.) Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, narrate the project's journey – the challenge, your solution, and the outcome. Emphasize your role and decision-making.

• Show, Don't Just Tell: Use visuals and interactive elements within your portfolio to demonstrate the quality and engagement of your work. If presenting live, use screen sharing effectively.

• Quantify Impact: Where possible, include metrics like completion rates, assessment scores, or anecdotal feedback that demonstrate the effectiveness of your learning content.

• Connect to ELEMIS: Whenever possible, draw parallels between your past work and the potential needs of ELEMIS, demonstrating how your skills can directly benefit the company.

• Be Prepared for Technical Questions: Be ready to discuss the specific features and functionalities of Articulate Storyline/Rise, Canva, and PowerPoint that you utilize.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strategic understanding of instructional design, strong operational execution capabilities, and a clear ability to translate business needs into effective learning experiences that drive commercial outcomes for a premium brand.

📌 Application Steps

To apply for this Global Learning Content Designer position:

• Submit your application through the ELEMIS careers portal.

• Curate your Portfolio: Select 3-5 of your strongest instructional design projects that showcase your skills in content creation, tool proficiency (Articulate, Storyline, Canva, PowerPoint), and your process for developing engaging learning materials. Ensure it's well-organized and easy to navigate.

• Tailor Your Resume: Highlight experience in instructional design, content development, training delivery, and any relevant industry experience. Quantify achievements and use keywords from the job description (e.g., "instructional design," "eLearning," "brand alignment," "cross-functional collaboration").

• Prepare Your Presentation: Practice walking through your portfolio with a clear narrative for each project, explaining your process, the challenges, your solutions, and any measurable impact.

• Research ELEMIS: Understand the brand's mission, values, product lines, and target audience. Familiarize yourself with their current marketing and educational initiatives to demonstrate genuine interest and strategic alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.