Communications Specialist/ Graphic Designer

📍 Job Overview

Job Title: Communications Specialist / Graphic Designer

Company: BGIS

Location: Markham, Ontario, Canada

Job Type: Full-time

Category: Marketing & Communications Operations

Date Posted: April 15, 2026

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• This role is pivotal in executing regional communication strategies and enhancing tenant and occupant engagement through well-crafted messaging and branded materials.

• Responsible for developing and implementing communication plans that support BGIS client programs, foster customer loyalty, and increase brand awareness within the facility management sector.

• Requires a blend of strong writing, editing, graphic design, and project management skills to create impactful collateral across digital and print mediums.

• Plays a key part in cross-functional collaboration, working with various BGIS departments and external stakeholders to ensure consistent and effective communication delivery.

📝 Enhancement Note: While the job title includes "Graphic Designer," the core responsibilities and skills lean heavily into communications strategy, execution, and content creation, with graphic design being a supporting skill for collateral development. The role is situated within the broader GTM (Go-To-Market) and client relations operational framework of BGIS, focusing on internal and external stakeholder communication within the facility management industry.

📈 Primary Responsibilities

• Lead the development and execution of regional tenant and occupant communication programs, aligning with national BGIS initiatives and client-specific needs.

• Design, create, and distribute engaging and informative communication materials, including presentations, newsletters, social media posts, notices, and briefing notes, in both digital and print formats.

• Develop and implement innovative methods to enhance client, tenant, and occupant engagement, fostering stronger relationships and improving satisfaction.

• Collaborate with internal departments and external parties to craft and implement bespoke communication plans that support specific client accounts and regional objectives.

• Support the communication aspects of building certification programs such as LEED, BOMA, and WELL, ensuring clear articulation of BGIS's role and achievements.

• Drive internal communication initiatives at a regional level, ensuring team members are informed about client programs and fostering a culture of engagement.

• Conduct research to ensure all communication materials are relevant, accurate, concise, and aligned with current industry trends.

• Manage the translation process for communication materials into French, liaising with BGIS's translation service provider.

• Provide support for industry events, including registration, booth setup, and material coordination, enhancing BGIS's visibility and vendor engagement.

• Assist with social media content creation and management to bolster BGIS's online presence and brand messaging.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on content creation and distribution for both internal and external audiences within a B2B service environment. The role requires not only strategic thinking but also hands-on execution of communication plans, including design and distribution.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 3 years of experience in a role with significant communications activities.

• Proven experience in developing and implementing communication strategies for internal and external audiences.

Required Skills:

• Communications Strategy: Ability to develop and implement effective communication plans that align with business objectives.

• Content Creation: Strong writing, editing, and proofreading skills for various formats (presentations, newsletters, social media, etc.).

• Graphic Design: Proficiency in creating branded tools, resources, and collateral, with a keen eye for layout and professional design.

• Project Management: Superior skills in managing multiple initiatives, deadlines, and stakeholders effectively.

• Digital & Social Media Savvy: Strong knowledge of current trends in digital communications, branding, and social media platforms.

• Adaptability: Ability to adapt communication style, tone, and complexity for diverse target audiences and formats.

• Attention to Detail: High level of accuracy and meticulousness in all work produced.

• Organizational Skills: Excellent ability to organize and plan communication activities and projects.

Preferred Skills:

• Facility Management Experience: Familiarity with the facility management industry, BGIS services, or related building certification programs (LEED, BOMA, WELL).

• Cross-Functional Collaboration: Proven ability to work effectively with various internal departments and external partners.

• Presentation Skills: Ability to present concepts and plans clearly and concisely to stakeholders.

• Creativity: A wide degree of creativity to identify innovative communication approaches.

📝 Enhancement Note: The "Knowledge & Skills" section from the original description has been expanded and categorized into Required and Preferred skills, aligning with typical job description structures. The "3 years" experience requirement is used to frame the "2-5 years" general experience level.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio demonstrating a range of communication projects, showcasing expertise in writing, editing, and graphic design.

• Examples of successful communication plans, with clear objectives, strategies, and outcomes.

• Case studies or examples of how communication initiatives have driven engagement, brand awareness, or customer loyalty.

• Visual evidence of branded collateral, social media campaigns, presentations, and newsletters created for various audiences.

Process Documentation:

• Evidence of structured approaches to communication planning, from research and strategy development to execution and measurement.

• Examples of workflow management for content creation, review, approval, and distribution processes.

• Demonstration of how feedback loops are incorporated to refine communication strategies and materials.

📝 Enhancement Note: This section is inferred based on the "Communications Specialist/Graphic Designer" title and the emphasis on content creation, design, and project management. A strong portfolio is crucial for demonstrating these capabilities.

💵 Compensation & Benefits

Salary Range: $63,397 - $79,246 CAD per annum. The starting salary will be determined based on the successful candidate’s competencies, including experience, education, and performance relevant to the role.

Benefits:

• Full-time employment with a competitive salary.

• Opportunity to contribute to a leading facility management company.

• Potential for professional development and skill enhancement in communications and graphic design.

• Exposure to diverse client programs and industry events.

Working Hours:

• This is a regular, full-time position. Based on industry standards and the derived "40" hours from the AI analysis, working hours are typically 40 hours per week. The hybrid work arrangement suggests a structured schedule with flexibility.

📝 Enhancement Note: The salary range and "per annum" unit were explicitly stated in the input. Benefits are inferred based on typical full-time employment offerings for a company of BGIS's nature and industry. Working hours are inferred from the AI data and typical full-time employment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Facility Management / Real Estate Services. BGIS operates within a sector focused on managing and optimizing commercial, industrial, and institutional properties, requiring strong client relationship management and operational efficiency.

Company Size: BGIS is a significant player in the facility management industry, suggesting a mid-to-large enterprise structure with established processes and a robust operational framework. This implies opportunities for structured career growth and exposure to diverse projects.

Founded: Information on the founding date is not provided, but BGIS has a well-established presence in the industry, indicating a history of growth and adaptation to market needs.

Team Structure:

• The Communications Specialist will likely be part of a broader Marketing or Corporate Communications team, potentially at a regional level.

• This role will report to a Communications Manager or a Marketing Director, with close collaboration with various BGIS departments (e.g., Operations, Client Relations, HR).

Methodology:

• Data Analysis & Insights: Communication strategies are informed by an understanding of target audience needs, market trends, and program objectives.

• Workflow Planning & Optimization: Emphasis on creating efficient processes for content creation, approval, and distribution to ensure timely and effective communication.

• Automation & Efficiency: Leveraging technology (e.g., social media management tools, design software) to streamline communication efforts and maximize reach.

Company Website: https://www.bgis.com/ (Inferred based on domain_derived)

📝 Enhancement Note: Company context is derived from the provided company name (BGIS), its industry (Facility Management), and general knowledge of such organizations. The team structure and methodology are inferred based on the role's responsibilities and typical operations within a corporate communications function.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an intermediate-level specialist role, requiring 2-5 years of direct experience. It's a hands-on position focused on execution within the operations of marketing and communications.

Reporting Structure: The Communications Specialist likely reports to a Communications Manager or Director, with potential for interaction with senior leadership and client-facing teams. This structure provides mentorship and clear lines of communication for strategic alignment.

Operations Impact: The role directly impacts BGIS's brand perception, client satisfaction, and internal team alignment. Effective communication can lead to improved client retention, stronger brand loyalty, and enhanced operational efficiency by ensuring clear information flow.

Growth Opportunities:

• Specialization: Develop deeper expertise in specific areas such as digital marketing, corporate social responsibility communications, or crisis communications.

• Leadership: Progress into a Senior Communications Specialist, Communications Manager, or similar leadership roles, overseeing larger teams or more complex communication strategies.

• Skill Development: Acquire new skills in areas like advanced graphic design software, video production, data analytics for communications, or change management communications.

• Industry Expertise: Deepen knowledge within the facility management sector, enabling more targeted and effective communication strategies.

📝 Enhancement Note: This analysis is based on the typical career progression for a Communications Specialist/Graphic Designer role within a corporate environment, considering the provided experience level and industry.

🌐 Work Environment

Office Type: Hybrid. This suggests a blend of remote work and in-office presence, likely requiring the candidate to be located within commuting distance of the Markham office.

Office Location(s): Markham, Ontario, Canada. This location is within the Greater Toronto Area, a major business hub.

Workspace Context:

• Collaborative Environment: The hybrid model implies a need for effective communication and collaboration tools to maintain team cohesion and productivity across different work locations.

• Operations Tools & Technology: Access to standard office technology, design software (e.g., Adobe Creative Suite), communication platforms (e.g., Microsoft Teams, Slack), and potentially project management software.

• Team Interaction: Opportunities for in-person team meetings, brainstorming sessions, and cross-functional project collaborations when in the office.

Work Schedule:

• Standard full-time hours (likely 40 hours/week) with a hybrid arrangement. This offers a balance between work flexibility and the need for in-office presence for collaboration and client engagement.

📝 Enhancement Note: The "Hybrid" work arrangement is noted. Details about the physical office environment are inferred based on general corporate office standards and the need for collaborative spaces.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, interest, and cultural fit.

• Hiring Manager Interview: Discussion focused on experience, responsibilities, and specific skills related to communications and graphic design.

• Portfolio Review: A dedicated session to walk through selected projects, discuss design choices, communication strategies, and demonstrate impact. Be prepared to articulate your process and results.

• Skills Assessment/Case Study: Potentially a practical exercise or case study to assess problem-solving, creative thinking, and communication skills under simulated work conditions.

• Final Interview: May involve meeting with senior leadership or key stakeholders to ensure alignment with company goals and team dynamics.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest and most relevant projects that showcase both your communication strategy and graphic design capabilities.

• Quantify Impact: For each project, clearly articulate the objective, your role, the process followed, and the measurable outcomes or impact (e.g., increased engagement, improved brand perception, successful event execution).

• Tell a Story: Structure your portfolio presentation to tell a compelling story about each project, highlighting your problem-solving approach and creative solutions.

• Tailor to BGIS: Emphasize projects that demonstrate experience in B2B communications, client engagement, or industries similar to facility management.

• Design Presentation: Ensure your portfolio itself is well-designed, organized, and easy to navigate, reflecting your graphic design skills.

Challenge Preparation:

• Be ready to discuss how you would approach developing a communication plan for a new BGIS service or a regional client initiative.

• Prepare examples of how you've managed competing priorities and tight deadlines in previous roles.

• Think about how you would measure the success of communication campaigns and demonstrate ROI.

📝 Enhancement Note: This section is inferred based on standard hiring practices for roles requiring creative and strategic skills, emphasizing the importance of a portfolio for this specific position.

🛠 Tools & Technology Stack

Primary Tools:

• Design Software: Adobe Creative Suite (Photoshop, Illustrator, InDesign) is essential for graphic design tasks.

• Content Management Systems (CMS): Familiarity with platforms for website content updates or internal portals may be beneficial.

• Presentation Software: Microsoft PowerPoint, Google Slides, or similar for creating and delivering presentations.

Analytics & Reporting:

• Social Media Analytics: Tools like Sprout Social, Hootsuite, or native platform analytics to track engagement and performance.

• Website Analytics: Google Analytics or similar to understand traffic and user behavior for digital content.

• Reporting Dashboards: Tools like Tableau, Power BI, or Excel for compiling and visualizing communication metrics.

CRM & Automation:

• CRM Systems: Familiarity with CRM platforms like Salesforce or Microsoft Dynamics for understanding client data and communication touchpoints.

• Email Marketing Platforms: Mailchimp, Constant Contact, or similar for distributing newsletters and targeted communications.

• Collaboration Tools: Microsoft Teams, Slack, or similar for internal communication and project collaboration.

📝 Enhancement Note: This list is based on typical tools used by Communications Specialists and Graphic Designers in corporate environments, focusing on content creation, distribution, and performance tracking.

👥 Team Culture & Values

Operations Values:

• Excellence in Execution: A commitment to producing high-quality, accurate, and impactful communication materials.

• Collaboration & Partnership: Working effectively with internal teams and external stakeholders to achieve shared communication goals.

• Innovation & Creativity: A drive to find new and engaging ways to connect with audiences and promote BGIS services.

• Client Focus: Understanding and addressing the communication needs of clients, tenants, and occupants to enhance their experience.

• Data-Driven Approach: Using insights and metrics to inform communication strategies and measure effectiveness.

Collaboration Style:

• Cross-Functional Integration: Actively seeking input from and collaborating with departments such as Operations, Sales, HR, and Client Relations to ensure cohesive messaging.

• Feedback Exchange: Open to receiving and providing constructive feedback on communication materials and strategies to foster continuous improvement.

• Knowledge Sharing: Contributing to a team environment where best practices, creative ideas, and lessons learned are shared.

📝 Enhancement Note: These values and collaboration styles are inferred based on the nature of the role, the industry (facility management), and common corporate culture attributes that foster effective communication and operational excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Stakeholders: Managing diverse communication needs and expectations from various internal departments, clients, tenants, and occupants.

• Content Creation Demands: Consistently generating fresh, engaging, and relevant content across multiple platforms under tight deadlines.

• Proving ROI for Communications: Quantifying the impact and return on investment of communication initiatives, especially in a B2B service context.

• Adapting to Evolving Trends: Staying current with rapidly changing digital communication trends, social media algorithms, and design best practices.

Learning & Development Opportunities:

• Advanced Design & Multimedia Skills: Pursuing training in areas like motion graphics, video editing, or interactive design.

• Strategic Communications: Developing expertise in areas like crisis communications, public relations, or corporate social responsibility messaging.

• Data Analytics for Marketing: Enhancing skills in interpreting communication metrics and using data to refine strategies.

• Industry Certifications: Obtaining certifications in communications, marketing, or specific software relevant to the role.

📝 Enhancement Note: Challenges and growth opportunities are typical for a Communications Specialist role, especially one that blends creative and strategic responsibilities within a corporate setting.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a comprehensive communication plan for a new client program or service launch." (Focus on strategy, audience segmentation, channel selection, and measurement.)

• "How would you approach creating a communication strategy to improve tenant engagement within a portfolio of commercial properties?" (Emphasize understanding tenant needs, creative engagement tactics, and feedback mechanisms.)

Company & Culture Questions:

• "What interests you about BGIS and the facility management industry?" (Research BGIS's mission, values, and recent news. Connect your skills to their operational focus.)

• "How do you stay updated on the latest trends in digital communications and graphic design?" (Showcase your commitment to continuous learning and industry awareness.)

Portfolio Presentation Strategy:

• Structure for Impact: For each project, clearly state the objective, your specific contribution, the strategy employed, the creative process, and the quantifiable results.

• Visual Storytelling: Use your design skills to present your portfolio visually. For digital projects, have live links or well-designed mockups. For print, high-quality images or scans are essential.

• Highlight Versatility: Showcase a range of skills, from strategic planning and writing to the final design execution.

• Be Prepared for Technical Questions: On design choices, software used, and challenges encountered during creation.

• Connect to BGIS: Explain how your past successes and skills can directly benefit BGIS and its clients.

📝 Enhancement Note: Interview questions are tailored to assess the core competencies of a Communications Specialist/Graphic Designer, focusing on strategic thinking, creative execution, and operational application within a corporate context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud portal link.

• Tailor Your Resume: Highlight keywords from the job description, such as "Communications Specialist," "Graphic Designer," "Tenant Engagement," "Project Management," "Digital Communications," and "Branding." Quantify achievements wherever possible (e.g., "Increased tenant engagement by X% through targeted campaigns").

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, well-organized, and showcases your best work relevant to the responsibilities outlined, particularly in content creation, design, and communication strategy execution.

• Research BGIS: Understand their services, company culture, and recent initiatives. This will help you tailor your application and prepare for interview questions.

• Practice Portfolio Presentation: Rehearse walking through your portfolio with a focus on articulating your process, challenges, and the impact of your work, as this will be a key part of the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.