ALTERNANCE - ASSISTANT/ASSISTANTE USER RESEARCHER (H/F/X)

📍 Job Overview

Job Title: ALTERNANCE - ASSISTANT/ASSISTANTE USER RESEARCHER (H/F/X)

Company: GROUPE CANAL+ SA

Location: Issy-les-Moulineaux, Ile-de-France, France

Job Type: INTERN

Category: User Experience (UX) Research / Product Research

Date Posted: 2026-04-13

Experience Level: 0-2 years (Internship/Apprenticeship)

Remote Status: Hybrid

🚀 Role Summary

• Contribute to impactful user research initiatives within the Global Product department, focusing on the CANAL+ application.

• Gain hands-on experience in conducting and analyzing qualitative user research studies, including usability testing and in-depth interviews.

• Develop a deep understanding of subscriber behavior, usage patterns, and evolving needs across various devices and markets, particularly in Africa.

• Collaborate closely with product teams to translate research findings into actionable insights that drive product innovation and enhance user experience.

• Participate in the creation of compelling research deliverables, such as experience maps and synthesis reports, to communicate key learnings effectively.

📝 Enhancement Note: This role is specifically an "alternance," which is a French work-study program combining professional training and academic studies. The focus on user research within the Global Product team for the CANAL+ app indicates a strong emphasis on data-driven product development and a commitment to understanding user needs across diverse markets, including emerging ones like Africa.

📈 Primary Responsibilities

• Assist in the preparation and execution of user research studies, including usability tests, in-depth interviews, exploratory research, and diary studies, under direct supervision.

• Participate actively in the analysis of qualitative data collected from user interactions and feedback.

• Contribute to the formalization of key research findings and insights derived from study data.

• Support the creation and production of various research deliverables, such as synthesis reports, user journey maps, and experience maps.

• Engage with product teams to understand the context and specific challenges of the research initiatives being undertaken.

• Document research processes and findings to contribute to the team's knowledge base and best practices.

• Help identify opportunities for improving the user subscription experience and overall app engagement.

📝 Enhancement Note: The responsibilities highlight a structured learning environment, where the intern will be paired with experienced team members to progressively develop skills in user research methodologies and reporting. The emphasis on understanding subscriber behavior in Africa suggests a strategic focus on market-specific user needs and a commitment to global product development.

🎓 Skills & Qualifications

Education: Currently pursuing a degree in a relevant field such as Human-Computer Interaction (HCI), Psychology, Sociology, Marketing, Design, or a related discipline, suitable for an "alternance" program.

Experience: Limited professional experience is expected, as this is an entry-level internship/apprenticeship role. Prior academic projects or personal explorations in user research or UX are beneficial.

Required Skills:

• A strong sense of curiosity and a genuine desire to understand user behavior, particularly in the context of streaming consumption and digital product usage.

• Foundational knowledge of user research methodologies (e.g., usability testing, interviews, surveys, observational studies).

• A keen interest in product design principles and user experience (UX) best practices.

• Excellent communication skills in French, both written and verbal, to effectively participate in team discussions and contribute to reports.

• Eagerness to learn and adapt to new tools and research techniques.

Preferred Skills:

• Familiarity with specific qualitative data analysis techniques.

• Basic understanding of user journey mapping and experience mapping.

• Exposure to mobile application usage patterns and subscription models.

• Proficiency in English is a plus, given the global nature of the product.

• Experience with research tools or collaboration platforms.

📝 Enhancement Note: The requirements emphasize a candidate's potential and willingness to learn over extensive prior experience. The "alternance" structure implies that the candidate must be enrolled in an educational program that supports this type of work-study arrangement. The mention of "notions des méthodologies de recherche utilisateur" suggests that a theoretical understanding is sufficient, with practical application to be developed on the job.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not strictly required for an internship, candidates are encouraged to showcase any academic projects, personal studies, or relevant coursework that demonstrate their understanding of user research principles, product design, or UX concepts.

• Examples could include: case studies of app analysis, mock user interviews, hypothetical usability test plans, or mood boards related to user experience.

Process Documentation:

• The role involves contributing to the documentation of research processes, including study design, data collection, and analysis.

• Interns will learn to formalize research findings into clear and concise reports, synthesis documents, and visual representations like journey or experience maps.

• Familiarity with documenting workflows and learning from existing team documentation will be beneficial.

📝 Enhancement Note: For an "alternance" role, the expectation for a portfolio is typically lower than for experienced hires. The focus is on demonstrating a foundational understanding and a proactive approach to learning about research processes and UX principles. The company's emphasis on learning suggests that the ability to document and learn from processes is more important than prior extensive documentation experience.

💵 Compensation & Benefits

Salary Range: As this is an "alternance" position in France, compensation will adhere to statutory regulations for work-study contracts. Typically, this involves a percentage of the minimum wage (SMIC) or the gross contractual salary, depending on age and the specific contract type. For a typical 12-month "alternance" contract in the media/tech industry in the Paris region (Issy-les-Moulineaux), the monthly gross salary would likely range from approximately €1,000 to €1,500, depending on specific age and educational requirements.

Benefits:

• CANAL+ Subscription: Complimentary access to CANAL+ content, allowing the intern to become an expert on the company's offerings.

• CANAL+ Student Club: Participation in a program designed for interns, offering integration support, site visits (e.g., studios), career coaching, and networking events (afterworks).

• Professional Development: Opportunities to attend industry events, conferences, and other relevant happenings.

• Financial Incentives: Participation and profit-sharing schemes (participation et intéressement) may be applicable.

• Paid Leave: Statutory legal holidays (congés légaux), including 5 revision days, plus an additional day off per quarter offered by CANAL+ Group.

• Employee Benefits: Access to the works council (CSE), which provides various advantages and discounts.

• On-site Amenities: Access to the company restaurant or meal vouchers (tickets restaurant).

• Commuting Support: Sustainable mobility package (forêt mobilitié durable).

Working Hours: The standard work week is 40 hours, typical for "alternance" contracts in France, allowing for a balance between work and study. Flexibility may be discussed with the manager, especially regarding remote work.

📝 Enhancement Note: The benefits package for this "alternance" role is quite comprehensive, aiming to provide a rich learning and development experience beyond just the core responsibilities. The specific salary will be determined by French labor law for apprenticeships and professional training contracts, influenced by age and the duration of the contract. Researching the current SMIC (Salaire Minimum Interprofessionnel de Croissance) and typical "alternance" percentages in France will provide a more precise salary expectation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media, Entertainment, Telecommunications, and Technology. CANAL+ Group is a major player in content creation, production, and distribution, offering a wide range of services including premium television, film, sports, and digital content. The TECH CANAL+ teams are focused on innovation and agility to enhance subscriber experiences across digital platforms.

Company Size: Over 17,000 employees globally. This indicates a large, established organization with diverse departments and opportunities, but also a structure that allows for specialized teams like User Research within Global Product.

Founded: CANAL+ was founded in 1984. This long history signifies stability, experience, and a deep understanding of the media landscape, combined with a continuous drive for adaptation and innovation.

Team Structure:

• Global Product Department: This department is responsible for the strategic development and evolution of CANAL+'s flagship product, the CANAL+ app.

• User Research Team: A specialized unit within Global Product dedicated to understanding subscriber needs, behaviors, and experiences through various research methods. The team operates with a collaborative approach, working closely with product managers, designers, and engineers.

• Reporting: The intern will report to a member of the User Research team, working closely in a paired mentorship model.

Methodology:

• Data-Driven Product Development: The team relies heavily on user insights and data analysis to inform product decisions and improvements.

• Agile & Iterative: The product development cycle is likely agile and iterative, with continuous feedback loops informed by user research.

• User-Centric Design: A strong focus on understanding and meeting user needs is central to the team's approach to product enhancement.

Company Website: https://www.canalplusgroup.com/ (general group) and https://joinus.canalplus.com/ (careers).

📝 Enhancement Note: The company's scale and focus on content and technology suggest a dynamic environment where user experience is paramount. The "Global Product" designation implies a broad scope, with a specific focus on evolving the CANAL+ app across different markets and platforms. The emphasis on "agilité et d’innovation" points to a forward-thinking and adaptable work culture.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level internship/apprenticeship role ("alternance") within the User Research function, part of the Global Product department. It is designed for individuals early in their career, typically pursuing higher education, to gain practical experience in user research and product development.

Reporting Structure: The intern will work directly under the guidance of a member of the User Research team, who will act as a mentor. This provides a direct line for learning, feedback, and skill development. The team itself reports into the broader Global Product department.

Operations Impact: While this role is focused on research and learning, the findings generated by the User Research team have a direct impact on the CANAL+ app's user experience, feature development, and overall product strategy. The intern's contribution, even at a junior level, supports data-driven decisions that influence subscriber satisfaction and retention.

Growth Opportunities:

• Skill Development: Significant opportunities to develop core skills in user research methodologies, qualitative data analysis, reporting, and UX principles.

• Industry Exposure: Gaining hands-on experience within a leading media and entertainment company, understanding product development lifecycles in a large organization.

• Networking: Building professional connections within the CANAL+ TECH teams and the broader Global Product department.

• Career Path Exploration: This "alternance" can serve as a stepping stone for future roles in User Research, UX Design, Product Management, or Marketing within CANAL+ or the wider industry. The "CANAL+ STUDENT CLUB" and career coaching further support this.

📝 Enhancement Note: The "alternance" nature of this role means career growth is primarily framed around learning and skill acquisition within the context of the internship period. The company's commitment to providing mentorship and career coaching within the "CANAL+ STUDENT CLUB" suggests a structured approach to intern development and potential future opportunities.

🌐 Work Environment

Office Type: The job is located at the CANAL+ Group headquarters in Issy-les-Moulineaux, a modern office complex designed for collaboration and innovation. The description mentions the possibility of hybrid work arrangements, indicating a flexible approach.

Office Location(s): Issy-les-Moulineaux, a suburban municipality southwest of Paris, known for hosting the headquarters of several major companies. It is well-connected by public transport.

Workspace Context:

• Collaborative Environment: The User Research team works closely with product managers, designers, and engineers, fostering a collaborative atmosphere.

• Tools & Technology: The team will have access to necessary research tools and technologies to conduct studies and analyze data. The "TECH CANAL+" teams are driven by innovation, suggesting a modern tech stack.

• Team Interaction: Regular team meetings, project discussions, and knowledge-sharing sessions are expected, providing ample opportunities for interaction and learning.

Work Schedule: The standard working hours are 40 hours per week. The mention of "Possibilité d’en faire avec l’accord de votre manager" indicates that hybrid work (combining office and remote work) is a possibility, offering some flexibility.

📝 Enhancement Note: The hybrid work option, combined with the modern office facilities in Issy-les-Moulineaux, suggests a work environment that balances in-person collaboration with flexibility. This setup is conducive to learning and effective project execution for an intern.

📄 Application & Portfolio Review Process

Interview Process:

• Step 1: Initial HR Call: A first telephone or video interview with a member of the HR team to assess initial fit, motivation, and understanding of the "alternance" program.

• Step 2: Manager/Team Interview: A second interview, conducted via video or in person, with the hiring manager and a member of the User Research team. This stage will delve deeper into the candidate's skills, curiosity, and potential to contribute.

• Preparation: Candidates should be ready to discuss their motivation for user research and UX, their understanding of the CANAL+ product, and any relevant academic projects or experiences. Demonstrating curiosity and a willingness to learn will be key.

Portfolio Review Tips:

• Showcase Learning Potential: Since this is an "alternance" role, focus on demonstrating your understanding of research concepts and your eagerness to learn.

• Highlight Relevant Projects: If you have academic projects, personal studies, or coursework related to UX, product design, or research, prepare to discuss them. Explain the problem, your approach, and any insights gained.

• Structure Your Presentation: Even for a brief discussion, structure your thoughts logically. For instance, describe a project by outlining the objective, methodology, findings, and how you would improve it.

• Focus on Curiosity: Be prepared to articulate why you are interested in user research and how you approach understanding user needs.

Challenge Preparation:

• While not explicitly mentioned, be prepared for potential scenario-based questions during the manager interview, such as: "How would you approach understanding why users are not completing the subscription process?" or "What would you look for in a usability test of a new feature?"

• Practice articulating your thought process clearly and concisely. Focus on user-centric thinking and a structured approach to problem-solving.

📝 Enhancement Note: The interview process is described as relatively streamlined. The emphasis appears to be on assessing the candidate's motivation, foundational understanding, and cultural fit for the "alternance" program and the team. For portfolio review, showcasing academic work or conceptual projects is more relevant than a polished, professional portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: While not specified, the team likely uses tools for conducting remote usability tests, surveys, and potentially participant recruitment (e.g., UserTesting.com, Maze, Qualtrics, SurveyMonkey).

• Collaboration Tools: Standard office suite tools for communication and document sharing (e.g., Microsoft Office Suite/Google Workspace).

• Project Management Tools: Potentially tools like Jira, Asana, or Trello for managing research tasks and workflows.

Analytics & Reporting:

• Data Analysis Software: Tools for qualitative data analysis (e.g., Dovetail, NVivo, or even advanced Excel/spreadsheet functions) may be used.

• Presentation Software: For creating research deliverables (e.g., PowerPoint, Keynote, Google Slides).

CRM & Automation:

• While not directly involved in CRM management, understanding the CANAL+ app's subscription and user management systems would be beneficial. Knowledge of how user data is collected and used informs research.

📝 Enhancement Note: The specific tools are not detailed, which is common for internship roles. The key is to highlight a willingness to learn and adapt to the company's existing technology stack. Familiarity with general productivity and collaboration tools is always a plus. The mention of "TECH CANAL+" implies a modern and evolving technology environment.

👥 Team Culture & Values

Operations Values:

• Curiosity & Learning: A strong emphasis on an inquisitive mindset and a continuous desire to understand user behavior and learn new research techniques.

• User-Centricity: Placing the user at the heart of product development decisions, aiming to create the best possible experience.

• Collaboration & Teamwork: Working effectively with cross-functional teams (Product, Design, Engineering) to achieve common goals.

• Innovation & Agility: Embracing new technologies and approaches to stay ahead in the dynamic media and entertainment industry.

• Impact & Results: Contributing to tangible improvements in the CANAL+ product and subscriber satisfaction.

Collaboration Style:

• Cross-Functional Integration: The User Research team is embedded within the Global Product department, working closely with product managers and designers to ensure research informs product strategy and development.

• Mentorship-Driven: The "alternance" model emphasizes a strong mentorship relationship, fostering knowledge transfer and skill development.

• Open Communication: The culture likely encourages open discussion, feedback, and sharing of insights to drive collective learning and continuous improvement.

📝 Enhancement Note: The company's stated values around equality, inclusion, and environmental responsibility are also indicative of its broader organizational culture. Within the TECH and Product teams, the focus on agility, innovation, and user-centricity is paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Research to Action: A common challenge in user research is ensuring that insights are effectively translated into actionable product improvements. The intern will learn how to articulate findings in a way that resonates with product teams.

• Navigating a Large Organization: Adapting to the processes and communication channels within a large company like CANAL+ can be a learning curve.

• Diverse User Needs: Understanding and addressing the varied needs and behaviors of a diverse subscriber base, especially across different geographical markets (e.g., Africa), presents a unique research challenge.

• Rapid Technological Evolution: Keeping pace with evolving user behaviors and technological advancements in the streaming and media landscape.

Learning & Development Opportunities:

• User Research Mastery: Deepening practical knowledge of qualitative research methods, from study design to analysis and reporting.

• Product Development Lifecycle: Gaining insight into how user research integrates into the broader product development process within a major media company.

• Cross-Functional Collaboration: Developing skills in communicating research findings to diverse stakeholders (product managers, designers, engineers) and influencing product decisions.

• Industry Insights: Understanding the competitive landscape and user trends in the digital media and streaming industry.

• Career Coaching: Utilizing the resources provided through the "CANAL+ STUDENT CLUB" for career guidance and professional development.

📝 Enhancement Note: The challenges presented are typical for roles involving user research and product development in large organizations. The growth opportunities are directly linked to overcoming these challenges through hands-on experience and mentorship.

💡 Interview Preparation

Strategy Questions:

• Motivation & Fit: "Why are you interested in user research and UX?" "What specifically about CANAL+ and this 'alternance' role appeals to you?" "How do you approach learning new methodologies?"

• Understanding of UX/Research: "Can you describe a time you tried to understand why someone behaved a certain way?" "What are some common methods for understanding user needs?" "What is your understanding of usability testing?"

• Problem-Solving: Be prepared to discuss how you might approach a hypothetical research problem, e.g., "If user engagement on the CANAL+ app has dropped, how might you start to investigate why?" Focus on your thought process, not necessarily a perfect solution.

Company & Culture Questions:

• Company Knowledge: "What do you know about CANAL+ and its products?" "What are your favorite features or aspects of the CANAL+ app, or similar streaming services?"

• Team Dynamics: "How do you work in a team?" "Describe a time you collaborated on a project." "How do you handle feedback?"

• Values Alignment: Be ready to discuss your understanding of the importance of user-centricity, curiosity, and teamwork.

Portfolio Presentation Strategy:

• Keep it Concise: Focus on 1-2 key projects or examples.

• Tell a Story: For each example, explain the context, your role, the methods used, the findings, and what you learned or would do differently.

• Highlight Your Learning: Emphasize what you gained from the experience, especially if it was an academic or personal project.

• Focus on Process: For an internship, demonstrating your understanding of how to approach a research problem is often more important than the final outcome.

📝 Enhancement Note: The interview preparation should focus on demonstrating curiosity, a foundational understanding of UX/research principles, and a strong motivation to learn within the specific context of the CANAL+ app and the "alternance" program. Being able to articulate your thought process is crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the CANAL+ Group careers portal.

• Resume/CV Optimization: Tailor your resume to highlight any academic projects, coursework, or personal interests related to user research, UX design, product analysis, or the media/streaming industry. Use keywords from the job description such as "user research," "UX," "product design," and "qualitative analysis."

• Motivation Letter: Craft a compelling cover letter that clearly articulates your enthusiasm for the "alternance" program, your interest in user research, and why you are drawn to CANAL+ and its product. Explain how this role aligns with your academic and career goals.

• Portfolio Preparation (if applicable): While not mandatory, have any relevant academic work or conceptual projects ready to discuss. Be prepared to explain your approach and learnings.

• Interview Practice: Practice answering common interview questions related to motivation, basic UX/research concepts, and teamwork. Be ready to discuss your understanding of the CANAL+ app and the streaming market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.