UX/UI Specialist

📍 Job Overview

Job Title: UX/UI Specialist

Company: Amdocs

Location: Limassol, Cyprus

Job Type: Full-Time

Category: Product Design & User Experience

Date Posted: 2025-09-25

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive the design and evolution of intuitive, user-centered digital products by translating complex business requirements into actionable UX/UI insights.

• Develop comprehensive UX/UI deliverables, including detailed flow diagrams, interactive wireframes, user-friendly prototypes, and polished high-fidelity visual designs.

• Champion design principles and clearly articulate the strategic rationale behind design decisions to stakeholders, ensuring alignment with user needs and business objectives.

• Conduct and analyze user research, including benchmarking, usability testing, and in-depth interviews, to inform and refine design solutions.

• Integrate user feedback and research findings seamlessly into practical, user-centric design iterations to enhance product usability and adoption.

📝 Enhancement Note: This role is positioned as an on-site position in Limassol, Cyprus, requiring a strong blend of user-centric design principles and practical execution. The emphasis on "balance user needs with business goals" and producing "intuitive and beautiful" designs highlights a typical GTM (Go-To-Market) operations support role, where user experience directly impacts product adoption and, consequently, revenue. The requirement for "strong UX expertise (not just UI)" indicates a need for a candidate who understands the underlying user journey and interaction principles, not just aesthetic presentation.

📈 Primary Responsibilities

• Analyze and interpret business requirements, translating them into actionable design insights that adhere to established UX best practices and Nielsen Norman Group (NN/g) usability heuristics.

• Create a range of UX/UI design artifacts, including comprehensive flow diagrams, interactive wireframes, functional prototypes, and high-fidelity visual designs that effectively communicate design intent.

• Clearly articulate and present the guiding principles, user journeys, and strategic rationale behind proposed design solutions to cross-functional teams and stakeholders.

• Plan, prepare, and execute user research activities, including competitive benchmarking, usability testing sessions, and user interviews, to gather critical insights into user behavior and needs.

• Synthesize research findings into practical, user-centered design solutions, iterating on designs to optimize user experience and achieve business objectives.

• Collaborate closely with product managers, engineers, and other GTM stakeholders to ensure design feasibility and successful implementation of user interfaces.

• Contribute to and maintain design systems, ensuring consistency and scalability across Amdocs' digital product portfolio.

• Advocate for accessibility best practices throughout the design process, ensuring products are usable by a diverse range of users.

📝 Enhancement Note: The responsibilities emphasize a structured and research-driven approach to UX/UI design, directly impacting product development and GTM strategies. The specific mention of Nielsen Norman usability heuristics and the need for experience in complex systems like Telecom suggests a focus on enterprise-level software design, where robust processes and deep user understanding are paramount for adoption and customer satisfaction.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 3 years of professional experience in UX/UI design, with a strong emphasis on user experience (UX) principles and methodologies.

Required Skills:

• UX Expertise: Deep understanding of user-centered design principles, information architecture, and interaction design.

• UI Design Proficiency: Strong visual design skills with an eye for detail, layout, typography, and color theory.

• Figma Mastery: Advanced proficiency in Figma for wireframing, prototyping, and high-fidelity design.

• Design Systems: Experience in contributing to or utilizing design systems for consistent and scalable product design.

• Research Methodologies: Proven ability to plan, conduct, and analyze user research, including usability testing, interviews, and benchmarking.

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate design rationale and present to diverse audiences.

• Proactiveness & Adaptability: A self-starter with the ability to work independently, adapt to changing project requirements, and proactively identify design opportunities.

• Attention to Detail: Meticulous attention to detail in all aspects of design, from user flows to visual polish.

Preferred Skills:

• Industry Experience: Prior experience designing for the Telecom industry or other complex enterprise web-based systems.

• Accessibility Knowledge: Familiarity with web accessibility standards (e.g., WCAG) and best practices for inclusive design.

• Agile Familiarity: Experience working within Agile development methodologies and familiarity with related tools (e.g., Jira).

• Prototyping Tools: Experience with additional prototyping or animation tools beyond Figma.

📝 Enhancement Note: The requirement for "3+ years of UX/UI design experience" with a focus on "strong UX expertise (not just UI)" and "usability heuristics" suggests this role is for a mid-level specialist capable of independent work and strategic design thinking. The emphasis on Figma and design systems indicates a need for modern, efficient design workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating your UX/UI design process from problem identification to final solution. Each case study should highlight your role, the challenges faced, your design approach, and the impact of your work.

• Problem-Solving: Clearly articulate the business or user problem your design aimed to solve, and how your solution addressed it effectively.

• Process Documentation: Include examples of your work process, such as user journey maps, flow diagrams, wireframes, and interactive prototypes, to illustrate your design methodology.

• Visual Design Examples: Present high-fidelity mockups and visual design elements that demonstrate your aesthetic sensibilities and attention to detail.

• Metrics & Impact: Where possible, quantify the impact of your designs. This could include improvements in user satisfaction, task completion rates, conversion rates, or reduction in support tickets.

Process Documentation:

• Workflow Design: Demonstrate your ability to map out complex user workflows and identify points of friction or opportunity for improvement.

• User Research Integration: Provide evidence of how user research findings were incorporated into your design decisions and iterations.

• System Thinking: Showcase an understanding of how UX/UI design integrates with larger system architecture and development processes, particularly within complex enterprise environments.

📝 Enhancement Note: For a UX/UI Specialist role, a portfolio is critical. Applicants should focus on showcasing end-to-end design thinking, with a strong emphasis on process documentation and the rationale behind design choices. Demonstrating an understanding of how their designs integrate with broader system goals and user needs is key.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Comprehensive health insurance coverage for employees and potentially dependents.

• Retirement Plan: Contribution to a pension or retirement savings plan.

• Paid Time Off: Generous annual leave, public holidays, and sick leave allowances.

• Professional Development: Opportunities for training, certifications, and attending industry conferences to foster skill enhancement.

• Flexible Working: While this role is on-site, Amdocs may offer some flexibility in working hours or hybrid arrangements for specific circumstances.

• Employee Assistance Program: Support services for personal and professional well-being.

• Potential for Bonuses: Performance-based bonuses may be offered.

Working Hours:

• Standard full-time working hours are typically 40 hours per week, Monday to Friday. Amdocs may offer some flexibility in start and end times, subject to team and business needs.

📝 Enhancement Note: Salary estimates for Cyprus are based on general market data for tech roles. Specific benefits packages can vary significantly and should be confirmed directly with Amdocs. The "Minimal" travel requirement suggests that most work will be based out of the Limassol office.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications Software & Services. Amdocs operates at the intersection of technology and telecommunications, providing critical software solutions that enable communication service providers to manage their networks, services, and customer relationships. This industry context means dealing with complex, large-scale systems and a constant drive for innovation to support evolving technologies like 5G and cloud.

Company Size: Amdocs is a large, publicly traded multinational corporation with thousands of employees globally. This scale offers stability, extensive resources, and opportunities for international collaboration, but may also mean navigating larger organizational structures and processes.

Founded: Amdocs was founded in 1982, bringing decades of experience and a deep understanding of the telecommunications landscape. This long history signifies a company with established practices, robust product lines, and a significant market presence.

Team Structure:

• The UX/UI Specialist will likely be part of a broader Product Development or Engineering team.

• This team will include Product Managers who define strategy, Software Engineers who build the product, and potentially other UX/UI designers or researchers.

• Reporting is likely to a UX/UI Lead, Design Manager, or Head of Product, providing guidance and oversight.

Methodology:

• Data-Driven Design: Amdocs likely employs data analysis to understand user behavior, product performance, and market trends, informing design decisions.

• Agile Development: Given the industry and company size, an Agile or hybrid Agile methodology is highly probable, emphasizing iterative development, continuous feedback, and rapid prototyping.

• User-Centric Focus: The company's mission and the role itself emphasize a commitment to understanding and serving user needs, integrating user feedback throughout the product lifecycle.

Company Website: www.amdocs.com

📝 Enhancement Note: Amdocs' position as a major player in telecommunications software implies a focus on enterprise-grade solutions, robust development processes, and a commitment to innovation. The "Live Amazing, Do Amazing" ethos suggests a culture that values both personal fulfillment and professional achievement.

📈 Career & Growth Analysis

Operations Career Level: This UX/UI Specialist role is a mid-level individual contributor position. It requires a solid foundation in UX/UI principles and practical experience in design execution. The role is focused on delivering high-quality design artifacts and contributing to the design process, rather than managing a team or setting high-level strategy independently.

Reporting Structure: The UX/UI Specialist will likely report to a Design Manager, Lead UX/UI Designer, or a Product Development Manager. This structure provides mentorship and guidance, while allowing for autonomy in day-to-day design tasks. Collaboration will extend across product teams, engineering, and potentially with other operations functions that rely on user-facing interfaces.

Operations Impact: While not a traditional "Revenue Operations" role, the UX/UI Specialist's work has a significant indirect impact on revenue by:

• Improving Product Adoption: Intuitive and effective user interfaces lead to higher adoption rates of Amdocs' software products by their clients.

• Enhancing Customer Satisfaction: Positive user experiences reduce frustration, increase efficiency for users, and contribute to stronger client relationships and retention.

• Reducing Support Costs: Well-designed, user-friendly interfaces minimize the need for extensive customer support and training, thereby lowering operational costs for Amdocs and its clients.

• Driving Innovation: By understanding user needs and market trends, UX/UI specialists can contribute to the development of innovative features that differentiate Amdocs' offerings.

Growth Opportunities:

• Senior UX/UI Specialist: Progression to a senior role with increased responsibility for complex projects, mentorship of junior designers, and greater influence on design strategy.

• UX/UI Lead/Manager: Transition into a leadership role, managing a team of designers, overseeing design operations, and setting the vision for user experience across product lines.

• Specialization: Deepen expertise in specific areas such as user research, interaction design, information architecture, or accessibility.

• Cross-Functional Roles: Opportunities to move into related fields like Product Management, where UX expertise is highly valued, or even into GTM roles that require a strong understanding of user journey and product value proposition.

📝 Enhancement Note: The growth trajectory for a UX/UI specialist within a company like Amdocs typically involves deepening design expertise or moving into leadership and management roles. The impact on the business is measured through user adoption, satisfaction, and efficiency gains, which are critical for GTM success.

🌐 Work Environment

Office Type: This is an on-site role at the Amdocs office in Limassol, Cyprus. The environment is expected to be professional and collaborative, designed to support the development of complex software solutions.

Office Location(s): Limassol, Cyprus. This location offers a vibrant business environment within Cyprus, known for its growing tech sector.

Workspace Context:

• Collaborative Spaces: The office likely features open-plan areas, meeting rooms, and potentially dedicated brainstorming spaces to facilitate teamwork and idea sharing among designers, developers, and product managers.

• Tools & Technology: Access to standard office equipment, high-performance workstations, and the necessary software licenses (e.g., Figma, Adobe Creative Suite) required for design work.

• Team Interaction: Opportunities for regular face-to-face interaction with colleagues, fostering a strong sense of team cohesion and enabling seamless communication during design sprints and problem-solving sessions.

Work Schedule: The standard work schedule is typically Monday to Friday, aligning with typical business hours. While the role is on-site, Amdocs's culture may allow for some flexibility in daily start and end times, provided core working hours and team availability are met. This structure supports focused work periods necessary for detailed design tasks and collaborative sessions.

📝 Enhancement Note: The on-site nature of this role in Limassol suggests a traditional office environment focused on in-person collaboration, which is often beneficial for complex design tasks and team integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume. A brief phone call may be conducted to assess basic qualifications and cultural fit.

• Portfolio Review & Technical Interview: You will be asked to present your portfolio, discussing 1-2 key projects in detail. This will involve explaining your design process, decision-making rationale, and the impact of your work. Expect technical questions about UX/UI principles, Figma, design systems, and research methodologies.

• Case Study/Design Challenge: You may be given a design challenge or a take-home assignment to assess your problem-solving skills, design approach, and ability to deliver under specific constraints. This could involve analyzing a problem, proposing a solution, and presenting your design.

• Team/Manager Interview: A final interview with the hiring manager and potentially other team members to discuss your experience, collaboration style, and how you align with the team's culture and Amdocs' values.

Portfolio Review Tips:

• Highlight Your Process: Clearly demonstrate your end-to-end design process, from initial research and ideation through to final execution and iteration.

• Tell a Story: For each project, frame it as a narrative: the problem, your role, the challenges, your solutions, and the outcomes.

• Focus on Impact: Quantify results whenever possible. If direct metrics aren't available, explain the intended impact and how you would measure it.

• Showcase Figma Skills: Ensure your Figma work is well-organized and clearly presented, showcasing your proficiency with components, variants, auto layout, and prototyping features.

• Tailor to Amdocs: Research Amdocs' products and target audience. If possible, subtly tailor your presentation to show how your skills align with their industry and needs.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any design challenge. Ask clarifying questions if needed.

• Prioritize: Focus on the core problem and deliver a well-reasoned solution, rather than trying to solve everything.

• Structure Your Presentation: Organize your thoughts logically, whether it's a written response or a presentation. Clearly state your assumptions and design decisions.

• Practice Articulation: Be prepared to articulate your design choices and defend them with user-centered reasoning and an understanding of business goals.

📝 Enhancement Note: The interview process for a UX/UI role heavily relies on the portfolio. Candidates should prepare to articulate their design thinking and process rigorously, demonstrating a blend of creativity, technical skill, and problem-solving abilities relevant to enterprise software.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, prototyping, and visual design. Proficiency in its advanced features, including component libraries, auto layout, and interactive prototyping, is essential.

• Design Systems: Experience contributing to or working within established design systems to ensure consistency and scalability across products.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools (e.g., InVision, Adobe XD) can be beneficial.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Amplitude, or Mixpanel to understand user behavior and product usage patterns.

• Usability Testing Software: Experience with platforms for remote usability testing and session recording (e.g., UserTesting.com, Hotjar).

• Data Visualization Tools: Basic understanding of how to interpret data presented in dashboards or reports, though direct creation might not be required.

CRM & Automation:

• CRM Systems: While not a direct user, an understanding of how CRM systems (e.g., Salesforce) interact with user interfaces and customer journeys can be advantageous, especially in Telecom.

• Agile Project Management Tools: Familiarity with tools like Jira or Confluence for task management, sprint planning, and documentation.

📝 Enhancement Note: Proficiency in Figma and an understanding of design systems are non-negotiable. Experience with user analytics and Agile tools will further enhance a candidate's suitability for this role within a large software organization.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is placing the user at the heart of every design decision, ensuring products are intuitive, efficient, and enjoyable to use.

• Collaboration: Fostering a team environment where open communication, constructive feedback, and shared problem-solving are encouraged across design, product, and engineering.

• Innovation & Excellence: A commitment to pushing creative boundaries, exploring new design solutions, and striving for high-quality, impactful outcomes.

• Data-Informed Decisions: Utilizing data from user research and product analytics to validate design hypotheses and measure the effectiveness of solutions.

• Adaptability & Continuous Learning: Embracing change, staying updated with design trends and technologies, and continuously seeking to improve skills and processes.

Collaboration Style:

• Cross-Functional Integration: Working closely with Product Managers to understand requirements and business goals, and collaborating with Software Engineers to ensure feasibility and successful implementation of designs.

• Iterative Feedback Loops: Encouraging regular feedback sessions, design critiques, and reviews to refine designs and ensure alignment across teams.

• Knowledge Sharing: Actively participating in team discussions, sharing insights from user research, and contributing to the collective knowledge base of the design team.

📝 Enhancement Note: Amdocs's "Live Amazing, Do Amazing" motto likely translates into a culture that values high performance, personal growth, and making a tangible impact. For a UX/UI Specialist, this means contributing to products that are not only functional but also enhance the user's experience and indirectly contribute to business success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Complex Requirements: Amdocs operates in a complex industry with intricate software requirements. A key challenge will be to deliver user-friendly designs that meet these sophisticated business needs and technical constraints.

• Navigating Large Organization Dynamics: Working within a large multinational corporation can present challenges in terms of aligning with established processes, securing buy-in for new design ideas, and managing cross-departmental dependencies.

• Keeping Pace with Technological Advancements: The telecommunications and software industries are rapidly evolving. Staying current with new technologies, design tools, and user expectations requires continuous learning and adaptation.

• Measuring Design Impact: Quantifying the direct impact of UX/UI improvements on business metrics can sometimes be challenging, requiring strong analytical and communication skills to demonstrate value.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to deepen expertise in specialized areas like advanced prototyping, interaction design patterns, or user research methodologies.

• Industry Exposure: Gaining in-depth knowledge of the telecommunications industry and the specific challenges faced by Amdocs' clients.

• Mentorship Programs: Access to experienced designers and product leaders who can provide guidance and career advice.

• Formal Training & Certifications: Potential for Amdocs to sponsor relevant training courses, workshops, or certifications in UX/UI design, accessibility, or Agile methodologies.

• Exposure to Global Teams: Working with diverse teams across different geographical locations, offering a broader perspective on design challenges and solutions.

📝 Enhancement Note: The challenges in this role are typical for a UX/UI specialist in a large enterprise software company, focusing on complexity, stakeholder management, and continuous learning. Growth opportunities are geared towards deepening expertise or moving into leadership.

💡 Interview Preparation

Strategy Questions:

• Design Process Mastery: "Walk me through your process for designing a new feature, from initial concept to implementation. How do you ensure user needs are met while aligning with business goals?" (Focus on your structured approach, research methods, and iterative design).

• Problem-Solving Scenarios: "Imagine we need to improve the onboarding experience for a new user of our complex billing software. What steps would you take, and what potential solutions might you explore?" (Demonstrate your ability to break down problems, ideate, and propose user-centered solutions).

• Stakeholder Management: "How do you handle feedback or pushback from stakeholders who may not agree with your design recommendations?" (Highlight your communication skills, ability to justify decisions with data, and collaborative negotiation).

Company & Culture Questions:

• Amdocs' Impact: "What excites you about Amdocs' mission and its role in the telecommunications industry?" (Show you've researched the company and understand its market position).

• Team Collaboration: "Describe a time you collaborated with engineers or product managers on a challenging project. What was your role, and how did you ensure a successful outcome?" (Illustrate your teamwork and communication style).

• Measuring Success: "How do you define a successful UX/UI design? What metrics do you typically look at?" (Connect your design work to tangible business outcomes and user satisfaction).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, begin with the problem statement and your role, then detail your process, key decisions, and the final outcome.

• Highlight Figma Proficiency: Be ready to demonstrate specific Figma features you used and explain why they were the best choice for the task.

• Showcase Iteration: Emphasize how user feedback or research led to design changes. This demonstrates adaptability and a commitment to user-centered design.

• Quantify Impact: If possible, present metrics or explain the intended impact of your designs on user behavior, efficiency, or business goals.

• Prepare for Questions: Anticipate questions about your design choices, trade-offs made, and alternative solutions you considered.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating a robust design process, strong communication skills, and an ability to translate user needs into practical, effective solutions within a complex enterprise context.

📌 Application Steps

To apply for this UX/UI Specialist position:

• Submit your application through the Amdocs careers portal via the provided link.

• Portfolio Customization: Ensure your portfolio is up-to-date and clearly showcases 2-3 relevant projects that highlight your UX/UI process, Figma skills, and problem-solving abilities. Tailor your project selection to demonstrate experience with complex systems if possible.

• Resume Optimization: Update your resume to prominently feature keywords from the job description, such as "UX Design," "UI Design," "Figma," "Design Systems," "Usability Heuristics," and "User Research." Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your design process and rationale for key portfolio projects. Prepare to discuss your experience with Nielsen Norman usability heuristics and your approach to user research.

• Company Research: Familiarize yourself with Amdocs's products, services, and recent news. Understand their position in the telecommunications software market and their commitment to user experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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