UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: The Hong Kong Jockey Club

Location: Sha Tin, Hong Kong

Job Type: Full-time

Category: User Experience (UX) / User Interface (UI) Design, Digital Product Management

Date Posted: August 5, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Drive digital transformation initiatives across mobile applications and websites, focusing on enhancing user experience and interface design.

• Translate business requirements into user-centric digital solutions, ensuring seamless integration and optimal functionality.

• Lead and participate in comprehensive product development cycles, from initial user research and UX/UI design to rigorous usability and user acceptance testing.

• Develop detailed wireframes, site architectures, and interactive prototypes to effectively communicate design concepts and guide development efforts.

• Collaborate with internal IT teams and external vendors to define project specifications, manage timelines, and ensure successful delivery of digital projects.

• Analyze customer experience data to identify key areas for improvement and implement data-driven strategies to enhance user satisfaction and engagement.

• Ensure all digital solutions adhere to relevant policies, legal requirements, and industry best practices, with a specific emphasis on responsible gambling.

• Support the successful launch and ongoing updates of digital products by coordinating effectively with marketing and communication departments.

📝 Enhancement Note: This role appears to be a blend of UX/UI Design and Digital Project Management, with a strong emphasis on driving digital transformation within a large, established organization. The responsibilities suggest a need for strategic thinking, cross-functional collaboration, and a deep understanding of the full product lifecycle, particularly for customer-facing digital platforms.

📈 Primary Responsibilities

• Oversee and manage multiple digital transformation projects concurrently, ensuring alignment with strategic business objectives and user experience goals.

• Conduct in-depth user research, including interviews, surveys, and persona development, to understand user needs, behaviors, and pain points.

• Design intuitive and engaging user interfaces (UI) and user experiences (UX) for web and mobile platforms, adhering to established design systems and brand guidelines.

• Develop detailed user flows, wireframes, mockups, and interactive prototypes using industry-standard design tools to visualize and test design concepts.

• Plan and execute usability testing sessions with target users, analyze feedback, and iterate on designs to optimize user satisfaction and task completion rates.

• Collaborate closely with product managers, business analysts, developers, and QA testers to ensure a cohesive and high-quality product delivery.

• Define and document functional and non-functional requirements for digital solutions, ensuring clarity and completeness for development teams.

• Monitor and analyze key performance indicators (KPIs) related to user engagement, conversion rates, and customer satisfaction, providing actionable insights for continuous improvement.

• Act as a subject matter expert on UX/UI best practices, advocating for user needs throughout the product development process.

• Mentor and guide junior designers or team members, fostering a collaborative and innovative design environment.

📝 Enhancement Note: The responsibilities highlight a need for a candidate who can not only design but also manage projects, analyze data, and collaborate across various departments. The mention of "responsible gambling practices" indicates a unique regulatory consideration for digital products within this organization.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or higher in Information Technology, Computer Science, Multimedia Design, Human-Computer Interaction, or a related field. Experience:

• A minimum of 5-7 years of progressive experience in UX/UI design, digital solutions, mobile app experience design, and technology project management.

• Proven experience in managing digital application development projects from conception to launch. Required Skills:

• UX/UI Design Expertise: Deep understanding of user-centered design principles, information architecture, interaction design, and visual design.

• Prototyping & Wireframing: Proficiency with industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar for creating wireframes, mockups, and interactive prototypes.

• User Research & Testing: Experience conducting user interviews, surveys, usability testing, and analyzing results to inform design decisions.

• Project Management Fundamentals: Strong understanding of project management methodologies, including the ability to define scope, manage timelines, and track deliverables.

• Agile/Scrum Experience: Proven experience working within agile development environments, understanding sprints, backlog grooming, and cross-functional team collaboration.

• Stakeholder Communication: Excellent verbal and written communication skills, with the ability to articulate design rationale and present findings to diverse audiences.

Preferred Skills:

• PMP Certification: Project Management Professional (PMP) certification is highly preferred, indicating a strong foundation in project management best practices.

• Product Owner/Manager Certification: Certification such as Certified Scrum Product Owner (CSPO) or similar is advantageous.

• Digital Transformation Leadership: Experience leading or significantly contributing to large-scale digital transformation initiatives.

• Data Analysis for UX: Familiarity with tools and techniques for analyzing user behavior data (e.g., Google Analytics, Hotjar) to drive design improvements.

• Cross-functional Team Leadership: Experience in guiding and mentoring design or project teams.

📝 Enhancement Note: The requirement for PMP certification alongside 5-7 years of UX