UX Writer - 4-month Internship/Co-op (Fall 2026)

📍 Job Overview

Job Title: UX Writer - 4-month Internship/Co-op (Fall 2026)

Company: Intact FC

Location: Montréal, Quebec, Canada

Job Type: Full-time Internship/Co-op

Category: UX Writing / Content Strategy

Date Posted: May 04, 2026

Experience Level: Entry-level / Internship

Remote Status: On-site

🚀 Role Summary

• Collaborate with experienced UX Writers to develop and refine content for Intact's digital products, focusing on user-centric language and clear communication.

• Contribute to the adaptation of content between English and French, ensuring consistency and cultural relevance across different markets.

• Craft compelling copy that guides users through digital interfaces, paying close attention to information hierarchy, tone, and overall narrative flow.

• Engage in the rigorous proofreading and editing of content, ensuring accuracy and adherence to style guides before production deployment.

• Promote best practices in content and communication within the Intact Lab environment, fostering a culture of quality and user empathy.

📝 Enhancement Note: This role is specifically defined as an internship or co-op position, targeting individuals currently enrolled in a post-secondary program. The emphasis on "UX Writer" indicates a focus on crafting user-facing content within digital products, distinct from broader marketing or technical writing roles. The inclusion of "motion design/graphic design" in the requirements, while unusual for a pure UX Writer role, suggests a potential need for visual literacy or an understanding of how text integrates with visual elements in user interfaces.

📈 Primary Responsibilities

• Assist in the creation and editing of user interface (UI) text, including microcopy, error messages, tooltips, and onboarding flows.

• Support the UX writing team in developing content strategies and style guides for new and existing digital features.

• Conduct linguistic quality assurance (LQA) on localized content to ensure accuracy, cultural appropriateness, and adherence to brand voice.

• Participate in user research sessions and usability testing to gather feedback on content effectiveness and identify areas for improvement.

• Collaborate with product managers, designers, and developers to ensure content aligns with product goals and user experience principles.

• Maintain and organize content repositories, ensuring content is easily accessible and up-to-date.

• Contribute to the development of content patterns and reusable UX writing components.

📝 Enhancement Note: The responsibilities are framed around supporting existing UX writers and contributing to content development processes. Key tasks include content creation, adaptation, proofreading, and promoting communication practices, all within a collaborative digital product development environment. The mention of "Intint Lab" suggests a focus on innovation and new product development.

🎓 Skills & Qualifications

Education: Currently completing a university degree in English literature, French literature, Creative Writing, Communications, Journalism, or a closely related field.

Experience: No prior professional Canadian work experience is required, but candidates must demonstrate a strong interest in technical content for digital products and possess an aptitude for creativity and ideation. A portfolio is a critical component for demonstrating these skills.

Required Skills:

• Proficiency in writing clear, concise, and user-centered copy.

• Strong understanding of information hierarchy and narrative structure in digital interfaces.

• Excellent proofreading and editing skills with meticulous attention to detail.

• Aptitude for creative thinking and idea generation.

• Ability to adapt content between English and French (or vice versa), maintaining tone and meaning.

• Eligibility to work in Canada.

• Availability for 35 hours per week from September 8 to December 18, 2026.

Preferred Skills:

• Demonstrated knowledge and skills in motion design or graphic design, as evidenced by a portfolio.

• Familiarity with UX principles and human-computer interaction (HCI) concepts.

• Experience with content management systems (CMS) or similar content tools.

• Understanding of agile development methodologies.

• Previous internship or co-op experience in a related field.

📝 Enhancement Note: The requirement for a portfolio demonstrating "motion design/graphic design" is unusual for a pure UX Writer role and suggests the company may be looking for candidates with a visual design sensibility or an ability to understand how text complements visual elements. The emphasis on bilingualism for Quebec-based candidates is a critical local requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive writing portfolio showcasing diverse examples of UX writing, technical content, or creative writing projects.

• Specific examples demonstrating the ability to write clear, concise, and user-friendly copy for digital products.

• Case studies or project descriptions highlighting the process of content creation, adaptation (English/French), and refinement.

• Samples that illustrate an understanding of information hierarchy, tone of voice, and user guidance within interfaces.

Process Documentation:

• Candidates are expected to articulate their content creation process, including ideation, drafting, revision, and finalization stages.

• Ability to discuss how they approach content adaptation and localization, ensuring cultural nuances are considered.

• Understanding of how to proofread and edit content for accuracy, clarity, and consistency.

• Experience or understanding of working within a collaborative environment, such as an "Intact Lab," and promoting communication practices.

📝 Enhancement Note: The portfolio requirement is central to this application. It needs to go beyond just showcasing writing samples; it should demonstrate the candidate's thought process, ability to adapt content, and understanding of user-centered design principles, with a unique emphasis on visual integration.

💵 Compensation & Benefits

Salary Range: CAD $52,700 - $65,900 per year (based on a 35-hour workweek).

Benefits:

• Paid internship/co-op position, providing valuable real-world experience.

• Opportunity to work with a leading digital and tech team in the insurance industry.

• Access to cutting-edge technology-driven learning platforms.

• Mentorship and guidance from experienced UX writers and industry professionals.

• Potential for networking and building lasting professional connections.

• Contribution to impactful digital solutions that serve millions of people.

• Exposure to a dynamic and innovative work environment within the "Intact Lab."

Working Hours: 35 hours per week, with a defined internship period from September 8, 2026, to December 18, 2026.

📝 Enhancement Note: The salary range provided is an annual estimate for a full-time role and should be prorated for the 4-month internship period. The benefits are framed around the learning and developmental aspects of an internship, emphasizing professional growth and exposure within a large tech-focused organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance Technology (Insurtech), Financial Services. Intact FC is a major player in the insurance sector, leveraging digital and data expertise to innovate and provide value beyond traditional insurance offerings. This context means operations professionals will be working within a regulated industry but with a strong focus on modern technology and customer experience.

Company Size: Over 3,000 Digital, Data, and Tech experts, part of a larger organization. This indicates a significant scale of operations and resources available for technology development and support functions. For operations interns, this means exposure to structured processes and corporate-level initiatives.

Founded: While the founding date of Intact FC is not explicitly stated, the emphasis on "Digital, Data and Tech experts" and the "Intact Lab" suggests a company that is actively investing in innovation and modernizing its operations.

Team Structure:

• The role sits within a growing team of Digital, Data, and Tech experts, likely part of a larger UX or Product Development department.

• Collaboration is expected with UX writers, UX designers, product managers, and developers.

Methodology:

• Focus on digital solutions, data-driven insights, and cutting-edge technology.

• Emphasis on user experience and delivering everyday value to millions of customers.

• Collaborative and team-oriented approach, celebrating shared success.

• Commitment to continuous learning and professional development.

Company Website: [Intact FC Company URL - if available, otherwise use general company URL]

📝 Enhancement Note: The company culture is presented as innovative, tech-forward, and employee-centric, with a strong emphasis on collaboration and growth. The "Intact Lab" specifically points to an environment geared towards experimentation and pushing industry boundaries within the insurance sector.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level internship role designed to provide foundational experience in UX writing and digital content strategy. It serves as a stepping stone for individuals looking to build a career in UX writing, content design, or related fields within the tech and insurance industries.

Reporting Structure: The intern will report to experienced UX writers and likely work under the guidance of a UX writing lead or manager within the Digital, Data, and Tech division.

Operations Impact: While an intern's direct impact is developmental, their contributions to content adaptation, proofreading, and assisting in content creation will directly support the UX writing team's efforts to enhance user experience for Intact's digital products. This role provides a direct view into how content operations contribute to customer satisfaction and operational efficiency.

Growth Opportunities:

• Gain practical, hands-on experience in UX writing and content design within a major insurance and tech organization.

• Develop a professional portfolio showcasing real-world project contributions.

• Learn industry-standard UX writing tools and methodologies.

• Build a professional network with experienced UX professionals and tech leaders.

• Receive mentorship and feedback to enhance writing, design, and collaboration skills.

• Potential for future opportunities or recommendations within Intact FC based on performance.

📝 Enhancement Note: This section frames the internship as a critical learning and development opportunity, emphasizing the acquisition of practical skills, portfolio building, and professional networking within a large, innovative company. The "operations impact" is framed in terms of supporting core team functions and contributing to user experience improvements.

🌐 Work Environment

Office Type: On-site in Montréal, Quebec, Canada. This suggests a traditional office environment designed for collaboration and focused work.

Office Location(s): 2020 Robert-Bourassa, Montréal, Quebec, Canada. This location is likely in a business district, offering accessibility and proximity to urban amenities.

Workspace Context:

• A collaborative office setting designed to foster teamwork among digital, data, and tech professionals.

• Access to necessary tools and technology for UX writing, content development, and communication.

• Opportunities for in-person interaction with mentors, team members, and cross-functional colleagues.

• An environment that encourages learning and sharing of knowledge, particularly within the "Intact Lab."

Work Schedule: A structured 35-hour work week from Monday to Friday, typically during standard business hours, to align with the internship period from September 8 to December 18, 2026.

📝 Enhancement Note: The on-site nature of the role in Montréal is highlighted, emphasizing the collaborative and structured office environment typical of large corporations. The specific address provides concrete location details.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume, writing portfolio, and university/college transcript.

• Screening: Initial review of applications and portfolios to assess qualifications and fit.

• First Interview: Likely a discussion with a recruiter or hiring manager to assess general fit, motivation, and understanding of the role. Questions may cover career aspirations and interest in Intact FC.

• Skills Assessment/Portfolio Review: A more in-depth session, potentially with UX writers or designers, to thoroughly review the candidate's portfolio. This may involve discussing specific projects, the candidate's process, and their approach to UX writing challenges. Expect questions about content adaptation and creative ideation.

• Final Interview: May involve meeting with a senior team member or department lead to assess cultural fit, strategic thinking, and overall potential.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 strong, diverse pieces that best showcase your UX writing skills, content adaptation abilities, and any relevant design sensibilities.

• Tell a Story: For each piece, explain the problem, your role, your process, the challenges faced, and the outcome or impact. Focus on your thought process.

• Highlight Adaptation: Clearly demonstrate your ability to adapt content between English and French, explaining any nuances or strategic choices made.

• Showcase Clarity & Hierarchy: Provide examples where you've successfully guided users through interfaces with clear, concise language and effective information structuring.

• Integrate Visuals: If you have motion/graphic design skills, show how text and visuals work together harmoniously in your portfolio examples.

• Be Prepared to Discuss: Anticipate questions about your creative process, how you approach technical content, and your understanding of user needs.

Challenge Preparation:

• While not explicitly mentioned, be prepared for a potential short writing exercise or a discussion about how you would approach a specific UX writing problem (e.g., rewriting an error message, crafting onboarding microcopy).

• Practice articulating your thoughts on user experience and content strategy concisely.

• Be ready to discuss how you stay updated on UX writing trends and best practices.

📝 Enhancement Note: The application process emphasizes a strong portfolio. Candidates should prepare to discuss their work in detail, focusing on process, adaptation skills, and how their writing impacts user experience. The unusual "motion design/graphic design" requirement should be addressed if the candidate has relevant skills.

🛠 Tools & Technology Stack

Primary Tools:

• Content Creation & Editing: While specific tools aren't listed, expect to use standard word processors and potentially content management systems (CMS). Proficiency in tools commonly used for technical documentation or content creation would be beneficial.

• Collaboration: Microsoft Office Suite (Word, PowerPoint), potentially collaboration platforms like Slack or Microsoft Teams.

• Design Collaboration: Experience with or familiarity with design tools like Figma, Sketch, or Adobe XD may be helpful for understanding how text integrates with designs, even if not directly used for design.

Analytics & Reporting:

• May involve exposure to analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand content performance, though direct use is unlikely for an intern.

CRM & Automation:

• Unlikely to be a primary focus for this UX writing intern role, but an awareness of how content fits into the broader customer journey and digital product ecosystem is valuable.

📝 Enhancement Note: The technology stack is not heavily detailed, suggesting a focus on core writing and collaboration tools. Familiarity with design software is noted as a potential advantage due to the portfolio requirements.

👥 Team Culture & Values

Operations Values:

• Respect: Valuing diversity as a strength and creating an inclusive workplace where unique perspectives are encouraged.

• Excellence: Striving to do one's best work and pushing the industry forward with digital solutions.

• Collaboration: Winning as a team, working closely with others, and celebrating shared success.

• Growth: Investing in personal and professional development, with access to learning platforms.

• Innovation: Working at the intersection of what exists and what's possible, driving change with digital solutions.

Collaboration Style:

• Highly collaborative, with frequent interaction expected between UX writers, designers, product managers, and developers.

• Emphasis on cross-functional teamwork to develop integrated digital products.

• A culture that promotes sharing knowledge and experiences, particularly within the "Intact Lab" environment.

• Openness to feedback and continuous improvement of communication and content practices.

📝 Enhancement Note: The company's stated values emphasize respect, diversity, excellence, collaboration, and growth, which are directly relevant to how team members are expected to interact and contribute within the digital and tech departments.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creative Writing with Technical Constraints: Learning to craft engaging copy that also adheres to technical requirements, accessibility standards, and platform limitations.

• Content Adaptation Complexity: Mastering the art of adapting nuanced language between English and French while ensuring cultural relevance and brand consistency.

• Integrating with a Large Corporate Structure: Navigating the processes and workflows of a large organization while working on innovative projects within the "Intact Lab."

• Portfolio Development: Creating compelling portfolio pieces that effectively showcase UX writing skills and any related design sensibilities within the internship timeframe.

Learning & Development Opportunities:

• UX Writing Mastery: Deepen understanding of UX writing principles, microcopy, information architecture, and content strategy.

• Bilingual Content Skills: Enhance proficiency in writing and adapting content in both English and French for a professional context.

• Industry Exposure: Gain insights into the insurance industry and how technology and UX contribute to its evolution.

• Professional Networking: Build connections with professionals in UX, product development, and digital strategy.

• Portfolio Enhancement: Create tangible deliverables that will be valuable for future job applications.

📝 Enhancement Note: This section identifies potential challenges specific to an intern in a UX writing role within a large corporation, focusing on skill development, adaptation, and practical application of knowledge.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to adapt content from one language to another. What were the challenges, and how did you overcome them?"

• "Describe your process for creating user-centric copy for a digital product. How do you ensure clarity and a positive user experience?"

• "How would you approach proofreading and editing copy to ensure it aligns with a specific brand voice and tone?"

• "If you encounter a complex technical concept, how do you simplify it for a general audience while maintaining accuracy?"

Company & Culture Questions:

• "Why are you interested in UX writing, and specifically at Intact FC?"

• "What do you know about Intact's digital transformation or its role in the insurance industry?"

• "How do you see yourself contributing to our team's collaborative environment?"

• "What are your career aspirations after completing this internship?"

Portfolio Presentation Strategy:

• Structure is Key: Organize your portfolio logically, perhaps by project type or skill demonstrated.

• Walk Through Your Process: For each selected piece, clearly articulate the problem, your approach, the tools/methods used, your specific contributions, and the results or learnings.

• Highlight Adaptation: Explicitly point out examples of English-to-French (or French-to-English) adaptation and explain your strategic choices.

• Quantify Impact (If Possible): Even for internship projects, try to show how your work contributed to a better user experience or addressed a specific need.

• Be Ready for Questions: Anticipate detailed questions about your portfolio content, your decision-making process, and your understanding of UX principles.

📝 Enhancement Note: Interview preparation advice focuses on demonstrating core UX writing skills, understanding of content adaptation, and the ability to articulate one's process and contributions, especially in relation to the portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link, ensuring all required documents are attached.

• Tailor your Resume: Highlight relevant coursework, projects, and any experience demonstrating strong writing, communication, and analytical skills. Use keywords from the job description such as "UX Writing," "Content Adaptation," and "Technical Content."

• Curate Your Portfolio: Select your strongest 3-5 writing samples. Ensure they showcase your ability to write clear, concise copy, adapt content between English and French, and demonstrate an understanding of user experience. Include any relevant design-related pieces if applicable.

• Prepare Your Transcript: Have your university/college transcript ready for submission, as requested.

• Research Intact FC: Understand the company's mission, values, and its position in the insurance and tech industry. Familiarize yourself with their digital products and any recent innovations.

• Practice Your Pitch: Be ready to articulate your interest in UX writing, your motivations for applying to Intact FC, and how your skills align with the internship requirements during interviews. Practice discussing your portfolio pieces in detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.