UX UI COORDINATOR

📍 Job Overview

Job Title: UX UI Coordinator

Company: Inter Carreiras

Location: Belo Horizonte, MG, Brazil

Job Type: Full-Time

Category: UX/UI Design Leadership, Product Design Management

Date Posted: 2026-06-01

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Lead and develop UX/UI design teams with a focus on digital customer service, onboarding processes, and account opening workflows.

• Drive the expansion and adoption of design practices and methodologies across the organization, positioning design as a key competitive differentiator.

• Foster innovation by acting as a catalyst between teams, mediating conflicts, and establishing structured feedback mechanisms.

• Translate complex data and performance metrics into compelling narratives for executive leadership, influencing strategic decision-making.

• Develop the next generation of design leaders and build strong bridges between data insights, organizational strategy, and overarching vision.

📝 Enhancement Note: This role is positioned within the "UX Core - Centro de Excelência" which implies a strategic function focused on elevating design standards and practices organization-wide, rather than a purely project-execution role. The emphasis on "influenciar processos organizacionais em larga escala" and "preparando apresentações que transformem dados e resultados em narrativas para a liderança" highlights a significant strategic and communication component beyond typical design team management.

📈 Primary Responsibilities

• Conduct regular 1:1 meetings with designers to support their technical and behavioral development, focusing on career progression and performance.

• Structure and monitor Individual Development Plans (PDIs) with clear quarterly goals and monthly progress checkpoints.

• Participate actively in the recruitment process by conducting technical and behavioral interviews for design roles.

• Strategically assign projects and responsibilities, aligning team member career stages with project demands.

• Mediate and resolve interpersonal conflicts within the team, cultivating a psychologically safe environment for constructive feedback.

• Establish robust workflows for tracking multiple projects, including mapping interdependencies and potential bottlenecks.

• Implement weekly checkpoints with cross-functional stakeholders to proactively identify and address project impediments.

• Escalate significant risks to management with concrete data, actionable insights, and proposed solutions.

• Monitor and report on stagnant initiatives through bi-weekly reports, articulating clear plans for revitalization.

• Maintain close communication and alignment with other coordinators to manage expectations and address shared needs effectively.

• Orchestrate multidisciplinary initiatives, extending design best practices beyond the immediate design team's scope.

• Prepare structured presentations for senior leadership, transforming raw data into persuasive strategic narratives.

• Lead alignment forums between coordination teams and mediate cross-departmental conflicts.

• Forge strategic connections with other coordination leads to facilitate seamless cross-squad project execution.

📝 Enhancement Note: The responsibilities indicate a strong emphasis on process management, cross-functional collaboration, and stakeholder communication, which are critical for a Coordinator role in a large organization. The expectation to "escalate risks" and "prepare presentations for leadership" points to a need for strong analytical and communication skills, vital for influencing organizational strategy.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for leadership roles in UX/UI.

Experience:

• Minimum of 5-10 years of total market experience in design and UX.

• Proven track record in leading UX or Product Design teams.

• Demonstrated history of influencing organizational processes at a large scale.

• Experience in people management, including conducting 1:1s and managing PDIs.

• Proven ability to mediate conflicts and foster collaborative environments.

• Experience working with multiple stakeholders across various hierarchical levels.

Required Skills:

• UX/UI Leadership and Team Management

• People Development and Performance Management (1:1s, PDIs)

• Product Design Principles and Practices

• Stakeholder Management and Communication

• Conflict Resolution and Mediation

• Organizational Process Influence

• Cross-functional and Cross-squad Project Coordination

• Technical and Behavioral Interviewing

Preferred Skills:

• Previous experience in a Coordinator or similar leadership position.

• Familiarity with Design Systems, specifically Toranja DS and Content Design System.

• Experience in financial technology (Fintech) or banking organizations.

• Expertise in digital customer service, Customer Experience (CX), or conversational interfaces.

• Advanced English proficiency.

📝 Enhancement Note: The "Obrigatórios" section clearly outlines the core requirements. The "Desejáveis" section provides a