Clerk III - UI Health Care Holiday Road Urgent Care 50%25 Evenings

📍 Job Overview

Job Title: Clerk III - UI Health Care Holiday Road Urgent Care 50% Evenings

Company: University of Iowa

Location: Iowa City, Iowa, United States / Coralville, Iowa, United States

Job Type: Part-time, Regular

Category: Operations Support / Healthcare Administration

Date Posted: June 01, 2026

Experience Level: Entry to Mid-Level (2-5 years implied)

Remote Status: On-site

🚀 Role Summary

• This role is critical for ensuring the smooth operational flow of the UI Health Care Holiday Road Urgent Care, focusing on patient reception and administrative support during evening hours.

• Key responsibilities involve direct patient interaction, accurate data management within the EPIC system, and efficient appointment scheduling to support clinic throughput.

• The position requires strong multi-tasking capabilities, excellent communication skills, and the ability to manage high-volume public contact in a fast-paced healthcare environment.

• Success in this role hinges on providing exceptional customer service and maintaining operational efficiency, directly impacting patient experience and clinic operations.

📝 Enhancement Note: While the title is "Clerk III," the description outlines responsibilities that bridge administrative support and front-line patient flow management, typical of operations support roles in healthcare. The emphasis on EPIC system usage and patient scheduling indicates a need for operational proficiency beyond basic clerical tasks. The "50% Evenings" designation highlights a specific operational need for coverage during peak evening demand.

📈 Primary Responsibilities

• Patient Check-in/Check-out: Greet patients, verify demographic information, and accurately enter/update data into the hospital's EPIC electronic health record (EHR) system.

• Appointment Scheduling: Manage clinic appointment scheduling for new and existing patients, ensuring efficient utilization of clinic resources and adherence to scheduling protocols.

• Information Gathering: Collect and accurately record referring physician, primary care provider, and other healthcare provider information within the EPIC system.

• Multi-line Phone Management: Respond promptly and professionally to a high volume of inbound calls, assisting external and internal customers, including patients, physicians, and other healthcare professionals.

• Cross-functional Support: Alternate with other scheduling clerks and receptionists, assuming duties during absences to ensure continuous operational coverage.

• Clerical Support: Perform miscellaneous administrative and clerical duties as assigned to support the efficient functioning of the urgent care clinic.

• Communication Maintenance: Foster and maintain effective communication channels with various clinic divisions and departments to ensure seamless patient care coordination.

📝 Enhancement Note: The responsibilities clearly indicate a need for operational accuracy and efficiency. The emphasis on gathering referring provider information and entering it into EPIC is a crucial data integrity function that directly supports clinical operations and revenue cycle management. The need to alternate duties suggests a flexible operational approach is valued.

🎓 Skills & Qualifications

Education:

Experience:

• A combination of related clerical office experience, related undergraduate education, and/or post-high school clerical training equivalent to two years of full-time employment.

Required Skills:

• EPIC System Proficiency: Demonstrated experience or strong aptitude for learning and utilizing the EPIC EHR system for patient registration, scheduling, and data entry.

• Patient Scheduling Expertise: Proven ability to schedule patient appointments accurately and efficiently, considering clinic capacity and patient needs.

• Customer Service Excellence: Exceptional interpersonal skills with a proven track record of providing outstanding customer service in a public-facing role, particularly within a healthcare setting.

• Multi-tasking & Prioritization: Ability to effectively manage multiple tasks, calls, and patient interactions simultaneously in a dynamic, high-volume environment.

• Data Entry Accuracy: Meticulous attention to detail for accurate demographic and insurance information capture and entry into the EPIC system.

• Communication Skills: Strong verbal and written communication skills for effective interaction with patients, healthcare providers, and internal staff.

• Phone Etiquette: Professional handling of multi-line phone systems and clear, concise communication.

Preferred Skills:

• Medical Terminology: Familiarity with medical terminology to understand patient inquiries and documentation requirements.

• Healthcare Customer Service: Specific experience providing customer service within a hospital or clinic setting.

• Driver's License: Possession of a valid driver's license and ability to meet UI Fleet Safety Standards.

• Adaptability: Willingness and ability to provide support to other clinical locations based on clinical need and operational hours.

📝 Enhancement Note: The "Desired Requirements" strongly suggest that candidates with prior healthcare administrative experience, especially with EPIC, will be prioritized. The inclusion of a driver's license and willingness to travel to other clinics indicates an operational flexibility requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• EPIC System Workflow Demonstrations: Showcase examples of how you've utilized EHR systems (preferably EPIC) for patient registration, scheduling, and data management. Highlight efficiency gains or error reduction in your processes.

• Customer Service Case Studies: Prepare brief narratives or case studies detailing how you've handled challenging customer interactions, resolved patient concerns, or improved patient experience in previous roles.

• Data Accuracy Examples: If possible, demonstrate examples of your meticulous data entry work or processes you've implemented to ensure data integrity in administrative tasks.

• Process Improvement Initiatives: While not explicitly stated, any examples of how you've streamlined a clerical process, improved workflow efficiency, or suggested operational enhancements in previous roles will be highly valuable.

Process Documentation:

• Patient Registration Workflows: Be prepared to discuss or document your understanding of efficient patient registration processes, including data verification steps and system integration.

• Appointment Scheduling Protocols: Articulate your approach to managing appointment schedules, including considerations for patient flow, provider availability, and urgent care dynamics.

• Interdepartmental Communication Flows: Demonstrate an understanding of how information needs to flow between front-desk operations, clinical staff, and other departments to ensure continuity of care.

📝 Enhancement Note: While a formal portfolio might not be required for this specific role, candidates should be prepared to discuss their past operational contributions and system proficiency using concrete examples. Demonstrating an understanding of healthcare workflows and the critical role of accurate data in systems like EPIC will be key.

💵 Compensation & Benefits

Salary Range:

• Pay Grade: 08

• Estimated Hourly Range: Based on the University of Iowa's Pay Grade 08 for clerical positions and the typical market rates for similar roles in Iowa City/Coralville, the estimated hourly wage for this 20-hour/week position is likely between $17.00 - $22.00 per hour. This estimate is derived from public salary data for University of Iowa clerical staff and general market research for similar administrative roles in the region, considering the part-time nature and evening shift differential.

Benefits:

• Fringe Benefit Package: This includes:
  • Paid Vacation Leave
  • Sick Leave
  • Health Insurance Options
  • Dental Insurance Options
  • Life Insurance Options
  • Disability Insurance Options

Working Hours:

• Schedule: Monday - Friday, 3:30 PM - 7:30 PM (20 hours per week).

• Shift: Specifically evening hours, with no weekend work required.

• Flexibility: While the schedule is fixed, the role is part-time, offering a balance for individuals seeking supplemental income or specific work-life arrangements.

📝 Enhancement Note: The salary estimate is based on publicly available information for University of Iowa Pay Grade 08 and general market compensation for similar roles in the specified geographic area. The benefits package is comprehensive for a part-time position within a large institution.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Academic Medical Center)

Company Size: The University of Iowa Health Care is a large institution, employing over 12,000 employees, students, and volunteers. This indicates a structured, professional environment with established operational procedures.

Founded: The University of Iowa was founded in 1847, and its Health Care system has evolved significantly, positioning it as Iowa's only comprehensive academic medical center.

Team Structure:

• This role operates within the UI Health Care - Holiday Road Urgent Care clinic.

• The direct team likely consists of other Clerks, Scheduling Staff, and potentially clinic supervisors or managers.

Methodology:

• Data-Driven Patient Management: Emphasis on accurate data entry into the EPIC system for patient records, scheduling, and provider information, reflecting a data-driven operational approach.

• Process Optimization: The need for multi-tasking and efficient handling of patient flow suggests a focus on streamlining administrative processes to improve clinic efficiency.

• Customer-Centric Operations: The core values (WE CARE) highlight a strong emphasis on patient and employee well-being, respect, and collaborative service delivery.

Company Website: https://uiowa.taleo.net/careersection/2b/jobdetail.ftl?job=26003371&lang=en (Direct link to job posting - actual company website is uiowa.edu)

📝 Enhancement Note: The company culture is heavily influenced by the University of Iowa's mission and its "WE CARE" core values. For an operations support role, this translates to a need for professionalism, attention to detail, strong interpersonal skills, and a commitment to service excellence.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an Entry to Mid-Level Operations Support position. It requires foundational clerical and customer service skills, with opportunities to develop proficiency in healthcare systems like EPIC.

Reporting Structure: The Clerk III will likely report to an Operations Supervisor, Clinic Manager, or a designated lead for the urgent care front desk operations.

Operations Impact: This role is crucial for the front-end operations of the urgent care clinic. Accurate patient registration, efficient scheduling, and positive patient interactions directly impact patient satisfaction, clinic throughput, and the initial stages of the revenue cycle.

Growth Opportunities:

• Skill Development in EPIC: Opportunity to become highly proficient in one of the leading EHR systems, a valuable skill in the healthcare industry.

• Healthcare Operations Expertise: Gain practical experience in the operational workflows of an academic medical center's urgent care setting.

• Advancement within UI Health Care: Successful performance can lead to opportunities for Clerk IV positions, Patient Service Representative roles, or other administrative support positions within the broader UI Health Care system.

• Cross-Training: Potential for cross-training in other administrative functions within the clinic or related departments.

📝 Enhancement Note: While this is an entry-level role, the association with a large academic medical center like UI Health Care provides a solid foundation for career growth within the healthcare administration and operations field. Demonstrating reliability, efficiency, and a strong work ethic will be key to progression.

🌐 Work Environment

Office Type: This is an on-site role within a busy, high-volume urgent care clinic setting. It involves direct interaction with the public and clinical staff.

Office Location(s): The primary location is Coralville, IA, with potential need to support surrounding clinics. This suggests a dynamic operational environment.

Workspace Context:

• Front Desk Environment: The workspace will be a reception desk area, requiring organization and the ability to manage multiple tasks simultaneously.

• Technology Integration: Will involve extensive use of computers, multi-line phone systems, and the EPIC EHR system.

• Team Interaction: Frequent interaction with colleagues (other clerks, scheduling staff) and clinical personnel (nurses, physicians) is expected, fostering a collaborative, albeit fast-paced, work environment.

Work Schedule:

• The fixed evening schedule (3:30 PM - 7:30 PM, Monday-Friday) provides a structured work environment. This schedule is ideal for individuals seeking to balance work with other commitments, such as education or family life, while still contributing to essential clinic operations.

📝 Enhancement Note: The work environment is fast-paced and requires adaptability. The evening shift is a defining characteristic, and candidates should be comfortable working during these hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves a review of your resume and cover letter to assess minimum qualifications and desired skills.

• Phone/Video Interview: A preliminary interview may be conducted to discuss your experience, customer service approach, and familiarity with systems like EPIC.

• On-site Interview: This stage will likely involve meeting with the hiring manager and potentially other team members. Expect behavioral questions related to customer service, handling difficult situations, and multitasking.

• Skills Assessment (Potential): You might be asked to demonstrate basic computer skills, perform a mock patient check-in, or answer questions about medical terminology.

Portfolio Review Tips:

• Resume Focus: Tailor your resume to highlight customer service experience, data entry accuracy, any experience with scheduling systems (even non-EPIC), and communication skills. Use keywords from the job description.

• Cover Letter Strategy: Clearly articulate your understanding of the role's importance in clinic operations and patient experience. Specifically mention your experience with patient interaction, administrative tasks, and your ability to learn new systems quickly. Address your availability for the evening shift.

• Case Study Preparation: Be ready to discuss specific examples of how you've handled challenging patient inquiries, managed busy reception areas, or used technology to improve efficiency. Quantify achievements where possible (e.g., "handled an average of X patient check-ins per hour").

Challenge Preparation:

• Situational Questions: Prepare for questions like: "How would you handle an angry patient who is experiencing a long wait time?" or "Describe a time you had to multitask effectively under pressure."

• System Knowledge: Be prepared to discuss your experience with EHR systems and your ability to learn new software. If you have direct EPIC experience, emphasize it.

• Understanding of Urgent Care Operations: Show an awareness of the fast-paced nature of urgent care and the importance of efficient front-end operations.

📝 Enhancement Note: The application process emphasizes a clear demonstration of customer service skills and system adaptability. A well-crafted cover letter that directly addresses the evening shift requirement and your suitability for a fast-paced healthcare environment will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• EPIC EHR System: This is the core system for patient registration, scheduling, and data management. Proficiency or a strong aptitude for learning this system is essential.

• Multi-line Phone System: Experience managing high call volumes and professional phone etiquette.

• Computer Systems: Standard office software (e.g., Microsoft Office Suite) for basic clerical tasks.

Analytics & Reporting:

CRM & Automation:

• EPIC: Functions as a CRM for patient data and workflow management.

• Clinic Workflow Tools: May involve internal scheduling or communication tools specific to the urgent care clinic.

📝 Enhancement Note: The primary technical requirement is proficiency with the EPIC EHR system. Candidates should highlight any experience with similar integrated healthcare management systems.

👥 Team Culture & Values

Operations Values:

• Welcoming: Creating an inclusive and supportive environment for patients and colleagues.

• Excellence: Striving for the best in patient care and administrative efficiency.

• Collaboration: Working effectively with the clinical and administrative teams to ensure seamless operations.

• Accountability: Taking ownership of tasks, ensuring accuracy, and acting with integrity.

• Respect: Treating all individuals with dignity and consideration.

• Empowerment: Contributing to a positive work environment and seeking opportunities for growth.

Collaboration Style:

• Cross-functional Integration: Requires close collaboration with clinical staff (nurses, physicians) to understand patient flow and ensure smooth transitions.

• Team-Oriented: The need to alternate duties and support colleagues points to a team-first mentality.

• Patient-Focused Communication: All interactions, whether internal or external, should prioritize patient well-being and efficient service delivery.

📝 Enhancement Note: The "WE CARE" values are central to the UI Health Care culture. Candidates should demonstrate how their work ethic and interpersonal skills align with these principles, particularly in a customer-facing operations role.

⚡ Challenges & Growth Opportunities

Challenges:

• High-Volume Environment: Managing a constant influx of patients and phone calls requires strong organizational and time-management skills.

• Complex System Navigation: Becoming proficient in the comprehensive EPIC system can be challenging initially.

• Handling Difficult Patient Situations: Dealing with patients who may be in pain, stressed, or frustrated requires patience and excellent de-escalation skills.

• Evening Shift Adaptation: Adjusting to and consistently working evening hours.

Learning & Development Opportunities:

• EPIC System Mastery: Deepen expertise in EPIC functionalities relevant to patient access and scheduling.

• Healthcare Administration Fundamentals: Gain hands-on experience in the operational backbone of a major healthcare provider.

• Customer Service Skills Enhancement: Develop advanced techniques for patient interaction in a healthcare context.

• Potential for Advancement: As noted in Career & Growth, opportunities exist for progression within UI Health Care.

📝 Enhancement Note: This role offers a solid foundation for those looking to enter or advance in healthcare operations. The challenges are typical of front-line roles in busy medical facilities, and the growth opportunities are tied to institutional learning and performance.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with patient scheduling systems, particularly EHRs like EPIC." Be ready to discuss your level of proficiency, specific tasks you performed, and how you ensured accuracy. If you don't have EPIC experience, emphasize your ability to learn new software quickly and highlight experience with other complex systems.

• "How do you handle a situation where you have multiple patients waiting and several phone calls coming in simultaneously?" Focus on your prioritization skills, ability to remain calm under pressure, and communication strategies (e.g., acknowledging waiting patients, providing estimated wait times, delegating if possible).

Company & Culture Questions:

• "What do you know about the University of Iowa Health Care and its mission?" Research the institution, its "WE CARE" values, and its role as an academic medical center. Connect your own values to theirs.

• "Why are you interested in working evening hours specifically?" Be clear about your availability and how this schedule fits your personal or professional goals. Highlight your ability to work independently and contribute effectively during that shift.

Portfolio Presentation Strategy:

• Resume as a Portfolio: Ensure your resume clearly outlines your experience with patient interaction, data entry, scheduling, multi-line phones, and any relevant software. Use action verbs and quantify achievements where possible.

• Cover Letter as a Narrative: Use your cover letter to tell a brief story about your suitability for the role, emphasizing your customer service skills, attention to detail, and eagerness to contribute to UI Health Care's mission.

• Verbal Examples: Be prepared to elaborate on your resume points with specific examples during the interview, effectively "presenting" your experience and skills.

📝 Enhancement Note: Preparation should focus on demonstrating customer service acumen, system adaptability (especially for EPIC), and a clear understanding of the demands of a busy urgent care front desk during evening hours.

📌 Application Steps

To apply for this operations support position:

• Submit your application through the provided application link on the UIowa Taleo portal.

• Resume Optimization: Tailor your resume to highlight relevant clerical experience, customer service achievements, any experience with scheduling systems (EPIC or otherwise), and your ability to manage multiple tasks efficiently. Ensure it clearly states your availability for the required evening hours.

• Cover Letter Crafting: Write a plain text cover letter that addresses your qualifications, specifically mentioning your experience with patient interaction, data entry, and your understanding of the importance of efficient front-desk operations in a healthcare setting. Explicitly confirm your availability for the Monday-Friday, 3:30 PM - 7:30 PM schedule.

• Interview Preparation: Practice answering behavioral and situational interview questions, focusing on examples that showcase your customer service skills, problem-solving abilities, and capacity for multitasking in a fast-paced environment. Be ready to discuss your understanding of healthcare operations and patient flow.

• Company Research: Familiarize yourself with the University of Iowa Health Care, its mission, and its "WE CARE" core values. Understand the importance of the EPIC system in their operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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