UX Researcher Senior H/F

📍 Job Overview

Job Title: UX Researcher Senior H/F

Company: NEXTON

Location: Paris, France

Job Type: Temps complet (Full-time)

Category: UX Research / Design Operations

Date Posted: 2026-08-25

Experience Level: 7-10 years (Senior)

Remote Status: On-site

🚀 Role Summary

• Lead and execute comprehensive user research initiatives to drive product strategy and inform design decisions within a large-scale behavioral design context.

• Champion UX methodologies and best practices, fostering a culture of user-centricity and continuous learning across product and design teams.

• Collaborate closely with UX/UI designers, legal designers, and product teams on high-stakes, business-critical projects.

• Analyze complex user data and translate findings into actionable insights that directly impact product development and user experience.

• Mentor and upskill junior researchers and designers in user research techniques and behavioral design principles.

📝 Enhancement Note: This role is positioned as a Senior UX Researcher within a consulting firm (NEXTON) but is embedded within a large client's product team, focusing on behavioral design. The emphasis on "acculturation" and "challenging/confirming/reorienting" methods indicates a strong influence and mentorship component beyond standard research execution.

📈 Primary Responsibilities

• Define clear research objectives aligned with project business goals and strategic priorities.

• Develop detailed research protocols, including methodology selection, participant recruitment strategy, and test script creation.

• Design and execute a variety of user research methodologies, such as usability testing, in-depth interviews, contextual inquiries, and surveys.

• Recruit and manage participant panels, ensuring diversity and relevance to research objectives.

• Conduct and facilitate user testing sessions and interviews, ensuring a conducive environment for honest feedback.

• Analyze qualitative and quantitative research data to identify key user pain points, needs, and behaviors.

• Synthesize research findings into compelling, actionable insights and present them to product, design, and business stakeholders.

• Provide expert guidance and support to UX/UI designers, challenging their assumptions and validating their design decisions.

• Actively contribute to the continuous improvement of UX research methodologies and tools within the organization.

• Maintain an active awareness of emerging trends, tools, and best practices in UX research and behavioral design.

• Drive the adoption of user research principles and behavioral design thinking across product teams.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on research execution and strategic influence. The emphasis on "acculturation" and "challenging/confirming/reorienting" methods suggests a proactive role in shaping how teams approach user-centered design, moving beyond a purely supportive function.

🎓 Skills & Qualifications

Education: Master's degree (BAC+5) or equivalent practical experience in a relevant field such as Human-Computer Interaction, Psychology, Sociology, Design, or a related discipline.

Experience: A minimum of 7 years of progressive experience as a UX Researcher, with a proven track record in applying research methodologies to product development.

Required Skills:

• Demonstrated expertise in defining research objectives and designing comprehensive research protocols.

• Proficient in conducting various qualitative and quantitative user research methods (e.g., usability testing, user interviews, surveys, card sorting, tree testing).

• Strong analytical skills to interpret complex user data and translate findings into actionable insights.

• Experience working in agile/product environments, understanding the pace and demands of iterative development.

• Mastery of key UX research and collaboration tools: Figma, Figjam, Lookback, and Optimal Workshop.

• Excellent communication, presentation, and storytelling skills, with the ability to articulate research findings to diverse audiences.

• Proven ability to collaborate effectively with cross-functional teams, including UX/UI designers, product managers, and engineers.

• Demonstrated autonomy, rigor, and curiosity in approaching research challenges.

• Ability to work effectively with established product visions and guidelines while also being a proactive force for improvement. Preferred Skills:

• Experience within large corporate environments, particularly in the banking or fintech sectors.

• Familiarity with legal design principles and their integration into user experience.

• Experience in mentoring junior researchers or leading UX research initiatives within a team.

• Knowledge of advanced statistical analysis or data visualization techniques.

📝 Enhancement Note: The "at least 7 years of experience" combined with the "Senior" title and the context of embedding within a large client's product team strongly suggests a leadership and mentorship expectation. The mention of banking/fintech as a plus indicates potential client industry focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct UX research projects that demonstrate a clear impact on product strategy and user experience.

• For each project, clearly articulate the research objectives, methodologies employed, participant profiles, and key findings.

• Include specific examples of how research insights directly influenced design decisions, product iterations, or business outcomes.

• Demonstrate proficiency in using Figma/Figjam for research documentation and collaboration, and Lookback/Optimal Workshop for testing and analysis.

• Highlight experience in defining and executing research within agile or product-driven environments. Process Documentation:

• Evidence of creating detailed research plans, including participant recruitment strategies and test scripts.

• Examples of synthesized research reports or presentations that effectively communicate complex insights to stakeholders.

• Documentation illustrating how research findings were translated into actionable recommendations for design and product teams.

• Showcase contributions to the development or refinement of UX research processes within previous roles.

📝 Enhancement Note: Given the seniority and the emphasis on influencing product decisions, a portfolio demonstrating strategic impact and process leadership is crucial. The ability to articulate how research directly drove outcomes will be key.

💵 Compensation & Benefits

Salary Range: Based on the seniority of the role (7+ years experience), the location (Paris, France), and the industry (Consulting/Digital Services), the estimated salary range for a Senior UX Researcher is between €60,000 and €85,000 gross per year. This range can vary based on the specific client engagement and the candidate's precise experience and negotiation.

Benefits:

• Dynamic internal communities for professional networking and knowledge sharing.

• Regular Meetups and professional training sessions to foster skill development and career growth.

• Participation in sports and festive events for work-life balance and team building.

• Sustainable mobility package to support eco-friendly commuting.

• Latest generation mobile phone provided for professional use.

• Full-time employment contract (CDI).

Working Hours: The standard working hours are based on a 40-hour week, typical for full-time employment in France. While on-site, there may be flexibility depending on project demands and team agreements.

📝 Enhancement Note: Salary estimation is based on market research for senior UX Researcher roles in Paris, considering the typical salary bands for consulting firms and large corporate clients in France. The provided benefits are directly extracted from the job description.

<bos> Team & Company Context

🏢 Company Culture

Industry: NEXTON operates within the Digital Services and Consulting sector, acting as a hybrid between a consulting firm, a creative factory, and an IT services company (ESN). They specialize in digital transformation, design, agility, product development, and IT solutions.

Company Size: Over 450 experts. This mid-to-large size suggests a structured organization with established processes but still agile enough to foster cross-functional collaboration and knowledge sharing.

Founded: 2011. A relatively young company, indicating a modern approach to business and a focus on innovation and growth.

Team Structure:

• The role involves joining an existing "research chapter" within NEXTON and being embedded within a large client's product team.

• The researcher will collaborate closely with UX/UI designers, legal designers, and product teams.

• The reporting structure is likely twofold: functional reporting within the NEXTON UX chapter and project-based reporting within the client's product organization.

• Cross-functional collaboration is a core aspect, with a strong emphasis on working with design and product stakeholders. Methodology:

• NEXTON emphasizes expertise in digital, design, agility, and product development.

• The specific client engagement focuses on "behavioral design" at scale, indicating a data-driven and psychologically informed approach to product development.

• Agile methodologies are prevalent, requiring adaptability and iterative work practices.

Company Website: https://www.nexton.com/

📝 Enhancement Note: The description positions NEXTON as a dynamic firm that places experts within client organizations. The role's focus on behavioral design and embedding within a client's team suggests a high degree of autonomy and direct impact, typical of senior consulting roles.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Researcher position, indicating a significant level of expertise and autonomy. The role requires not only execution but also mentorship, process improvement, and strategic influence within product development. It sits at the top tier of individual contributor roles in UX research, with potential for leading research initiatives or moving into management.

Reporting Structure: The Senior UX Researcher will report functionally to the head of the UX Research chapter within NEXTON, receiving guidance on career development and best practices. Operationally, they will be embedded within a client's product team, likely reporting to a Product Lead or Head of Product for project-specific direction and collaboration.

Operations Impact: The Senior UX Researcher is expected to have a substantial impact by ensuring that product decisions are grounded in user understanding and behavioral insights. This directly influences the success of strategic, business-critical projects, leading to improved user adoption, satisfaction, and ultimately, business objectives. The role's influence extends to shaping the research methodologies and user-centricity of the client organization.

Growth Opportunities:

• Specialization: Deepen expertise in behavioral design, specific research methodologies, or particular industry domains (e.g., banking, fintech).

• Leadership: Transition into a UX Research Lead role, managing a team of researchers, or take on a Product Owner/Manager role with a strong UX research foundation.

• Consulting Advancement: Progress within NEXTON to a Senior Consultant, Principal Consultant, or Managerial role, focusing on client strategy and team leadership.

• Skill Development: Continuous learning through internal communities, meetups, and external training, potentially leading to certifications in advanced research techniques or agile product management.

📝 Enhancement Note: The "Senior" title, coupled with responsibilities like "acculturation" and mentoring, implies a clear path for growth beyond just executing research. The dual reporting structure (NEXTON and client) offers diverse career development avenues.

🌐 Work Environment

Office Type: The role is described as "On-site" in Paris, France. This suggests working within the client's office environment, which is typical for embedded consulting roles. The client is a "grand compte" (large enterprise), implying a professional, corporate setting.

Office Location(s): Paris, France. Specific details about the client's office location would be provided during the interview process, but it will be within the Paris metropolitan area.

Workspace Context:

• The workspace will be within the client's premises, likely in a modern office setting designed for collaboration.

• Expect to work closely with designers and product managers, with opportunities for in-person collaboration, whiteboarding sessions (e.g., using Figjam), and team meetings.

• Access to standard office technology, including potentially dedicated research labs or equipment, will be available.

• The environment is described as "soutenu" (sustained/demanding), indicating a fast-paced, high-expectation atmosphere.

Work Schedule: The role is full-time (Temps complet), typically equating to 40 hours per week in France. While on-site, the specific daily schedule may offer some flexibility, but adherence to project timelines and team collaboration needs is paramount.

📝 Enhancement Note: The "On-site" designation for a role with a "grand compte" client strongly suggests immersion in the client's operational environment, fostering close collaboration and rapid integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A call with a NEXTON recruiter to assess overall fit, experience, and motivations.

• Technical Interview: Likely with a senior member of NEXTON's UX Research chapter to delve into research methodologies, tool proficiency, and problem-solving skills. This may involve discussing past projects.

• Client-Side Interview: An interview with stakeholders from the client's product team (e.g., Product Lead, Head of UX) to evaluate domain knowledge, collaboration style, and suitability for their specific project environment.

• Portfolio Review: A dedicated session where candidates present their portfolio, showcasing specific research projects, methodologies, insights, and impact.

• Final Interview: Potentially with a senior leader at NEXTON or the client to finalize the decision.

Portfolio Review Tips:

• Impact-Driven Narratives: Structure your portfolio around case studies that clearly articulate the problem, your approach, the insights generated, and the tangible impact on the product or business. Quantify results wherever possible (e.g., "reduced user error by 20%", "improved conversion rates by X%").

• Methodological Clarity: For each project, clearly state the research questions, the chosen methodologies, and the rationale behind those choices. Demonstrate versatility in research techniques.

• Tool Proficiency Showcase: Briefly mention or show examples of how you've used Figma/Figjam for collaboration and documentation, and Lookback/Optimal Workshop for testing and analysis.

• Behavioral Design Focus: Highlight projects where your research uncovered behavioral patterns and informed strategies to influence user actions.

• Stakeholder Communication: Emphasize how you translated complex research findings into clear, actionable recommendations for diverse stakeholders.

Challenge Preparation:

• Be prepared to discuss how you would approach a specific research problem given a hypothetical scenario relevant to the client's domain (e.g., improving a specific feature, understanding user adoption of a new service).

• Practice articulating your thought process, research design, and how you would measure success.

• Be ready to discuss your experience working in agile environments and how you adapt research to tight timelines.

• Prepare questions that demonstrate your understanding of the role, the client's business, and the UX challenges they face.

📝 Enhancement Note: The emphasis on "acculturation" and "challenging/confirming/reorienting" methods suggests that interviewers will look for a candidate who can not only execute research but also strategically influence the product development process and mentor others.

🛠 Tools & Technology Stack

Primary Tools:

• Figma/Figjam: Essential for collaborative design, prototyping, wireframing, and research documentation (e.g., affinity mapping, user journey mapping). Proficiency is a hard requirement.

• Lookback: A remote user research platform for conducting moderated and unmoderated usability tests, screen recording, and capturing user feedback.

• Optimal Workshop: A suite of tools for card sorting, tree testing, first-click testing, and surveys, used for information architecture and navigation research.

Analytics & Reporting:

• While not explicitly listed, expect to interface with or utilize analytics platforms (e.g., Google Analytics, Adobe Analytics, Amplitude, Mixpanel) to complement qualitative research findings with quantitative user behavior data.

• Proficiency in data analysis and synthesis is implied for interpreting research results effectively. CRM & Automation:

• Not directly relevant to the core UX Researcher role, but understanding how user data is managed within CRMs (like Salesforce) or marketing automation platforms could provide context for user segmentation and journey analysis.

📝 Enhancement Note: The explicit mention of Figma/Figjam, Lookback, and Optimal Workshop indicates these are core operational tools for this role. Candidates should be prepared to discuss their practical experience and application of these tools in research contexts.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and advocating for the user in all product decisions.

• Data-Driven Decision Making: Relying on research insights and analytics to guide strategy and validate hypotheses.

• Collaboration: Working effectively across disciplines (design, product, legal) to achieve shared goals.

• Continuous Improvement: An ongoing effort to refine research methodologies, tools, and processes.

• Impact & Accountability: Focusing on delivering tangible results and taking ownership of research outcomes.

Collaboration Style:

• Embedded & Integrated: Working directly within client product teams, fostering close relationships and seamless communication.

• Cross-Functional: Actively engaging with designers, product managers, legal experts, and potentially engineers to ensure research informs the entire product lifecycle.

• Mentorship & Guidance: Proactively sharing knowledge and best practices, helping to elevate the research capabilities of the broader team.

• Constructive Challenge: Open to discussing and challenging design and product decisions based on user insights, fostering a culture of healthy debate and refinement.

📝 Enhancement Note: The emphasis on "acculturation" and "challenging/confirming/reorienting" methods suggests a culture that values proactive influence and knowledge sharing, not just passive execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Fast-Paced Client Environment: Adapting to the demands and timelines of a large corporate client, potentially requiring rapid research cycles and quick synthesis.

• Balancing Autonomy and Client Directives: Operating with a high degree of independence while ensuring alignment with client priorities and established product visions.

• Driving Behavioral Change: Effectively translating research insights into concrete product changes that influence user behavior and achieve business objectives.

• Mentoring and Upskilling: Successfully guiding and improving the research capabilities of designers and product managers who may have varying levels of UX research experience.

Learning & Development Opportunities:

• Deep Dive into Behavioral Design: Gain extensive experience in applying behavioral economics and psychology principles to product design at scale.

• Industry Exposure: Work with leading clients in sectors like banking and fintech, broadening industry knowledge and understanding of complex business challenges.

• Methodology Expansion: Opportunity to refine existing skills and potentially explore new research techniques relevant to large-scale digital products.

• NEXTON Community: Leverage internal communities, meetups, and training programs for continuous professional development and networking.

📝 Enhancement Note: The challenges are framed around the dynamic nature of consulting and the specific focus on behavioral design, offering significant opportunities for professional growth and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product decision with research findings that contradicted existing assumptions or stakeholder opinions. How did you approach it?" (Focus on communication, data visualization, and persuasion techniques.)

• "How would you design a research plan to understand user adoption challenges for a new feature within a large financial institution?" (Assess your ability to define objectives, select methodologies, and plan for a complex environment.)

• "Imagine you're working with a designer who is resistant to user feedback. How would you encourage them to embrace user research and incorporate insights into their designs?" (Demonstrate your mentoring and change management skills.) Company & Culture Questions:

• "What attracts you to NEXTON's hybrid model of consulting, factory, and ESN?" (Show understanding of their business model and your role within it.)

• "How do you stay updated on the latest UX research trends and behavioral design principles?" (Highlight your commitment to continuous learning.)

• "Describe your experience working within agile product teams. How do you ensure research remains impactful in a fast-paced environment?" (Showcase adaptability and understanding of agile workflows.) Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the problem, your research journey, the key insights, the solution/impact, and your learnings.

• Visuals: Use clear, concise visuals (e.g., key quotes, personas, journey maps, impactful charts) to illustrate your points. Avoid overwhelming slides.

• Quantify Impact: Whenever possible, present metrics that demonstrate the positive outcomes of your research (e.g., improved conversion, reduced errors, increased satisfaction scores).

• Tool Context: Briefly explain why you chose specific tools (Figma, Lookback, Optimal Workshop) and how they facilitated your research process.

• Behavioral Focus: Specifically call out instances where your research uncovered behavioral patterns and how those informed design strategies.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just research execution skills but also strategic thinking, influence, mentorship, and adaptability within a corporate client setting.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided SmartRecruiters link.

• Portfolio Customization: Tailor your resume and cover letter to highlight your 7+ years of UX research experience, proficiency with Figma/Figjam, Lookback, and Optimal Workshop, and any experience in agile, product-driven environments, or the banking/fintech sector.

• Resume Optimization: Ensure your resume clearly outlines your responsibilities and achievements in past UX research roles, using keywords like "user testing," "behavioral design," "insight generation," and "stakeholder management." Quantify your impact with specific metrics.

• Interview Preparation: Practice articulating your research process, problem-solving approach, and how you've influenced product decisions. Prepare specific examples for behavioral questions and be ready to present your portfolio effectively.

• Company Research: Familiarize yourself with NEXTON's services and culture, and research the client's industry (likely financial services) to understand their market context and potential UX challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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