UX RESEARCHER H/F

📍 Job Overview

Job Title: UX RESEARCHER H/F

Company: NEXTON

Location: Lille, Hauts-de-France, France

Job Type: Temps complet (Full-time)

Category: UX Research / Design Operations

Date Posted: 2026-09-21

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role is integral to enhancing internal digital products through rigorous user research, focusing on both quantitative and qualitative methodologies.

• The UX Researcher will collaborate closely with project teams and cross-functional stakeholders to ensure user-centric design principles are embedded throughout the product development lifecycle.

• Key responsibilities include planning, executing, and analyzing user studies, contributing to design thinking initiatives, and enriching the overall UX strategy of the organization.

• The position demands a blend of research expertise, project management acumen, and strong interpersonal skills to effectively advocate for user needs within a dynamic consulting environment.

📝 Enhancement Note: This role is framed within a consulting firm (ESN/Digital Agency/Consulting Cabinet) that supports large clients. The "internal digital products" mentioned likely refer to tools and platforms used by NEXTON employees or potentially client-facing products developed by NEXTON. The emphasis on collaboration and methodology suggests a need for strong process documentation and communication skills, aligning with Revenue/Sales Operations principles of efficiency and strategic alignment.

📈 Primary Responsibilities

• Plan, design, and execute a range of user research studies, including usability testing, in-depth interviews, surveys, and contextual inquiries, employing both quantitative and qualitative methods.

• Collaborate with product managers, designers, developers, and other stakeholders to identify research objectives, define scope, and integrate user insights into product roadmaps and design iterations.

• Facilitate and contribute to design thinking workshops and collaborative sessions to foster innovation and user-centric problem-solving.

• Analyze and synthesize research findings into actionable insights, presenting clear, compelling recommendations to diverse audiences to inform product strategy and design decisions.

• Contribute to the continuous improvement of UX research processes, tools, and best practices within the organization, sharing knowledge and mentoring junior team members where applicable.

• Evaluate the quality and usability of digital prototypes and products at all stages, from initial concept to detailed design, ensuring alignment with user needs and business objectives.

• Maintain consistent communication with internal teams to ensure a unified approach to product improvement and user experience enhancement.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to research and a significant contribution to strategy, typical for a mid-level UX Researcher. The mention of "internal digital products" for employees suggests a focus on employee experience (EX) as well as customer experience (CX), which can be a unique selling point for operations candidates looking to impact internal efficiency and adoption.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Design, Computer Science, or a related field, or equivalent practical experience. Experience:

• 2-5 years of demonstrated experience in UX research, with a proven track record in user research methodologies and UX project management. Required Skills:

• User Research Expertise: Proficient in designing and conducting various qualitative (e.g., interviews, usability tests, ethnography) and quantitative (e.g., surveys, analytics analysis) research methods.

• UX Methodology Fluency: Deep understanding of the UX design process, including user-centered design principles, information architecture, and interaction design.

• Project Management: Ability to manage multiple research projects simultaneously, from planning and recruitment to analysis and reporting, within defined timelines.

• Prototyping Evaluation: Skill in assessing the usability and effectiveness of prototypes at different fidelity levels.

• Data Synthesis & Communication: Strong analytical skills to interpret complex data, synthesize findings into actionable insights, and present them clearly and persuasively to technical and non-technical audiences.

• Collaboration & Interpersonal Skills: Excellent ability to work effectively with multidisciplinary teams, build rapport, and foster positive working relationships.

• Digital Culture Acumen: A solid understanding of current digital trends and technologies, with a passion for problem-solving.

Preferred Skills:

• Experience with design thinking facilitation and leading collaborative workshops.

• Familiarity with UX strategy development and contribution.

• Proficiency in UX research tools (e.g., UserTesting.com, Optimal Workshop, SurveyMonkey, Maze).

• Experience working in a consulting or agency environment.

• Knowledge of accessibility standards and best practices.

📝 Enhancement Note: The experience level is inferred from the AI's "2-5" years estimate, which is a common benchmark for roles requiring significant practical application of UX principles beyond entry-level. The "significant experience" phrasing in the raw description supports this.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of the UX research process from problem definition to actionable insights.

• Showcase a range of research methodologies applied to real-world projects, highlighting the problem, your approach, and the impact of your findings.

• Include examples of how you've evaluated prototypes and contributed to product design decisions based on user feedback.

• Present case studies that illustrate your ability to work within project constraints and collaborate effectively with cross-functional teams. Process Documentation:

• Evidence of structured research planning, including clear objectives, participant recruitment strategies, and data collection protocols.

• Examples of how you have synthesized qualitative and quantitative data into clear, concise reports and presentations that drive product improvements.

• Documentation of your involvement in design thinking sessions or collaborative workshops, illustrating your facilitation or contribution to ideation and problem-solving.

• Showcase your approach to translating research findings into concrete design recommendations and influencing product strategy.

📝 Enhancement Note: A strong portfolio is critical for UX roles. This section emphasizes the need to showcase not just research outcomes but also the strategic thinking and process rigor behind them, which is highly valued in operations-focused roles that require demonstrable process improvement capabilities.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for UX Researchers with 2-5 years of experience in Lille, France, the estimated salary range is €40,000 - €55,000 annually. This range accounts for the cost of living in Lille, the specific demands of a consulting environment, and the required skill set in UX research and project management.

• Methodology: This estimate is derived from analysis of similar roles in France and the Hauts-de-France region, factoring in company size (450+ employees), industry (IT Services, Consulting), and the specified experience level. Data sources include reputable salary aggregators and industry reports for the French tech and consulting sectors.

Benefits:

• Dynamic Communities: Access to professional communities within NEXTON for knowledge sharing, networking, and skill development.

• Meet Ups & Training Programs: Opportunities for continuous learning, skill enhancement, and professional development through regular meetups and structured training.

• Sports and Festive Events: Company-sponsored activities to foster team cohesion, employee well-being, and a positive work-life balance.

• Sustainable Mobility Package: Support for eco-friendly commuting options, promoting a greener lifestyle.

• Latest Generation Smartphone: Provision of a modern mobile device for professional use.

• Contract Type: CDI (Permanent contract).

Working Hours:

• Full-time employment, typically around 40 hours per week, with potential for some flexibility depending on project needs and team agreements, common in the consulting sector.

📝 Enhancement Note: Salary estimation is crucial for international roles. The provided range is a professional estimate based on typical French market rates for this role and location, acknowledging that actual compensation can vary. Benefits are directly extracted from the provided text.

🎯 Team & Company Context

🏢 Company Culture

Industry: IT Services, Consulting, Digital Transformation, Design Agency, ESN (Enterprise Services Network). NEXTON operates at the intersection of these fields, providing a dynamic and multi-faceted environment.

Company Size: Over 450 experts. This signifies a medium-to-large sized company with established processes and a significant client base, offering opportunities for exposure to diverse projects and organizational structures.

Founded: 2011. With over a decade of operation, NEXTON has built a solid reputation and a robust ecosystem of expertise.

Team Structure:

• The UX Researcher will be part of a multidisciplinary team, likely including UX/UI Designers, Product Managers, Agile Coaches, Developers, and other Consultants.

• Collaboration is emphasized, with close ties to internal project teams and a reporting structure that likely involves a lead UX designer, design manager, or a project lead.

• Cross-functional collaboration is central, as the role supports various project teams within the company and potentially directly with clients. Methodology:

• Data Analysis & Insights: Emphasis on using both quantitative and qualitative data to inform decisions and drive product improvements.

• Workflow Planning & Optimization: A focus on improving internal digital products and contributing to UX strategy, indicating a structured approach to process enhancement.

• Automation & Efficiency: While not explicitly stated for this role, the broader context of an ESN suggests an appreciation for tools and processes that enhance efficiency.

Company Website: https://www.nexton.com/

📝 Enhancement Note: The company description is synthesized to highlight aspects relevant to an operations professional, such as structure, methodology, and collaborative environment. The integration of "ESN" context is important for understanding the company's operational model.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX Researcher (2-5 years of experience). It involves significant autonomy in executing research tasks, contributing to strategy, and collaborating with various teams, moving beyond entry-level execution to strategic input.

Reporting Structure: The UX Researcher will likely report to a Lead UX Designer, Head of Design, or a Project Manager, depending on the specific project or internal team structure. They will work closely with project teams, product owners, and potentially client stakeholders.

Operations Impact: The role's impact is measured by its contribution to improving internal digital products, enhancing employee productivity and experience, and informing strategic UX decisions that affect product success and client satisfaction. This role directly influences product development outcomes through user-centric insights.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in advanced UX research methodologies, data analysis, and UX strategy development.

• Industry Exposure: Gain diverse experience by working on projects for various large clients (SNCF, Orange, BNP Paribas) across different sectors.

• Leadership Potential: Opportunities to lead research initiatives, mentor junior researchers, and contribute to the strategic direction of UX within NEXTON.

• Community & Training: Continuous learning through internal communities, meetups, and dedicated training programs to stay abreast of industry trends and develop new skills.

📝 Enhancement Note: This section extrapolates growth opportunities based on the company's size, stated commitment to training, and the typical career progression for UX professionals in consulting environments. It frames these opportunities within an "operations" context of skill development and strategic contribution.

🌐 Work Environment

Office Type: On-site in Lille. The description implies a collaborative office environment where teams work together on projects. NEXTON's description as a place where "knowledge and diverse skills converge" suggests an open and interactive workspace.

Office Location(s): Lille, Hauts-de-France, France. This location offers a strategic base within a dynamic region.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with internal teams, suggesting an office setup that facilitates teamwork and communication.

• Tools & Technology: While specific tools aren't listed for the workspace, it's expected that standard UX research and design software, along with IT infrastructure, will be available.

• Team Interaction: Frequent interaction with designers, product managers, and developers is expected, fostering a dynamic and engaged work atmosphere.

Work Schedule: Full-time (40 hours/week), with the expectation of on-site presence. Flexibility may be available depending on project demands and team agreements, common in consulting.

📝 Enhancement Note: The "On-site" status is explicitly derived from ai_work_arrangement. The description of the workspace is inferred from the company's nature as a consulting firm and its emphasis on collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess qualifications and relevant experience.

• Technical Interview(s): Discussions focused on UX research methodologies, case studies, problem-solving approaches, and your ability to evaluate prototypes. Be prepared to articulate your process and the impact of your work.

• Collaborative Exercise/Workshop: Potentially a practical exercise or a mini-workshop simulation to assess your ability to work with multidisciplinary teams and apply design thinking principles.

• Cultural Fit Interview: Conversation with hiring managers or team leads to assess your alignment with NEXTON's values, collaboration style, and overall company culture.

Portfolio Review Tips:

• Structure: Organize your portfolio with clear case studies. For each, detail the problem, your research objectives, the methods used, your role, key findings, and the impact on the product or business.

• Process Focus: Highlight your research process and how you adapted methodologies to specific project constraints or goals. Emphasize your analytical and synthesis skills.

• Metrics & Impact: Quantify the impact of your research whenever possible (e.g., "reduced task completion time by X%", "identified Y critical usability issues").

• Visuals: Include wireframes, mockups, user flows, and key research artifacts (e.g., personas, journey maps) to visually support your narrative.

• Tailoring: If possible, tailor your portfolio to showcase experience relevant to internal product improvement or consulting projects.

Challenge Preparation:

• Methodology Deep Dive: Be ready to discuss your preferred UX research methods and why you choose them for different scenarios.

• Problem-Solving Scenarios: Prepare to tackle hypothetical UX challenges related to product design, user engagement, or feature implementation.

• Stakeholder Communication: Practice articulating complex research findings and recommendations in a clear, concise, and persuasive manner suitable for various stakeholders.

📝 Enhancement Note: This section provides actionable advice for candidates, emphasizing the importance of a portfolio that showcases process and impact, crucial for operations-oriented roles. The interview process is a standard extrapolation for UX roles in consulting.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Proficiency with tools like UserTesting.com, Maze, Lookback, or similar platforms for remote usability testing and participant recruitment.

• Survey Tools: Experience with SurveyMonkey, Typeform, Google Forms, or Qualtrics for designing and distributing surveys.

• Prototyping & Wireframing Tools: Familiarity with tools such as Figma, Sketch, Adobe XD, or InVision for evaluating prototypes and collaborating with designers.

Analytics & Reporting:

• Data Analysis Software: Ability to analyze quantitative data, potentially using tools like Excel, Google Sheets, or even basic statistical packages.

• Reporting & Visualization Tools: Experience in creating clear, compelling reports and presentations, likely using PowerPoint, Google Slides, or similar presentation software.

CRM & Automation:

• While not core to UX Research, familiarity with CRM systems (e.g., Salesforce) and project management/collaboration tools (e.g., Jira, Asana, Trello) can be beneficial for understanding product development workflows and stakeholder interactions.

📝 Enhancement Note: Specific tools are inferred from the AI's ai_key_skills and typical industry standards for UX Researchers. The emphasis is on tools that support research execution, data analysis, and collaboration.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product development decisions.

• Data-Driven Decisions: Reliance on research data and insights to inform strategy and design, fostering an objective approach.

• Collaboration & Teamwork: Valuing cross-functional partnerships and open communication to achieve shared goals.

• Continuous Improvement: A drive to refine processes, enhance skills, and contribute to the ongoing evolution of UX practices within the company.

• Innovation: Encouraging creative problem-solving and the exploration of new ideas through methodologies like design thinking.

Collaboration Style:

• Cross-Functional Integration: Active engagement with diverse teams (product, design, development) to ensure research insights are integrated effectively.

• Process Review & Feedback: Openness to feedback on research methodologies and outcomes, fostering a culture of iterative improvement.

• Knowledge Sharing: A proactive approach to sharing research findings, best practices, and learnings across teams and communities.

📝 Enhancement Note: These values and collaboration styles are inferred from the company description and the nature of the role, aiming to paint a picture of a collaborative and data-informed work environment typical in modern tech consulting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs with User Needs: In a consulting context, there can be pressure to meet client demands while ensuring the end-user experience remains paramount. This requires strong negotiation and advocacy skills.

• Integrating Research into Fast-Paced Projects: Effectively embedding research activities into agile development cycles and tight project timelines can be challenging.

• Measuring Research Impact: Demonstrating the tangible ROI of UX research to stakeholders, especially in a consulting environment where project scope can shift.

• Adapting to Diverse Project Contexts: Quickly understanding new domains, user groups, and business objectives for each client project.

Learning & Development Opportunities:

• Operations Skill Advancement: Opportunities to specialize in areas like generative AI in UX, advanced analytics, or UX strategy consulting.

• Industry Conference & Certification: Participation in UX conferences and potential for certifications in research methodologies or related fields.

• Mentorship & Leadership: Developing leadership skills through leading research projects, mentoring junior team members, and contributing to the UX community within NEXTON.

📝 Enhancement Note: Challenges are identified based on the common difficulties faced by UX professionals in consulting environments and fast-paced tech sectors. Growth opportunities are extrapolated from the company's stated commitment to development and the typical career trajectory.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product decision with research findings. What was your approach, and what was the outcome?" (Focus on process, persuasion, and impact.)

• "How would you approach designing a research plan for a new feature on [mention a client type like SNCF or Orange]? What methods would you prioritize and why?" (Test your strategic thinking and methodological selection.)

• "Walk us through a challenging research project. What obstacles did you face, and how did you overcome them?" (Assess problem-solving skills and resilience.) Company & Culture Questions:

• "What interests you about NEXTON, specifically our work with clients like SNCF or Orange?" (Demonstrate your research into the company and its projects.)

• "How do you see your role contributing to our multidisciplinary teams and collaborative approach?" (Highlight your teamwork and integration skills.)

• "How do you ensure your research findings lead to measurable improvements in products or user experience?" (Focus on impact and data-driven outcomes.) Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the challenge, your journey (research process), the climax (key findings), and the resolution (impact/recommendations).

• Methodology Justification: Be prepared to explain why you chose specific research methods for each project.

• Visual Aids: Use well-designed slides that clearly present data, user quotes, and product concepts. Avoid overwhelming the audience with too much text.

• Interactive Elements: If appropriate, consider a brief interactive element to showcase a specific skill or research artifact.

• Conciseness: Focus on the most impactful aspects of your work and be mindful of time.

📝 Enhancement Note: These interview questions and preparation tips are designed to align with the specific demands of a UX Researcher role in a consulting firm, emphasizing strategy, collaboration, and demonstrable impact.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on SmartRecruiters.

• Customize Your CV: Tailor your resume to highlight your experience in user research methodologies (quantitative and qualitative), project management, and your contributions to product improvements. Use keywords from the job description like "UX Research," "Design Thinking," and "Prototyping."

• Curate Your Portfolio: Select 2-3 strong case studies that best demonstrate your research process, problem-solving skills, and the impact of your work. Ensure each case study clearly outlines the problem, your approach, your findings, and the resulting actions or outcomes.

• Prepare Your Presentation: Practice walking through your portfolio case studies concisely and engagingly, focusing on your role, key decisions, and the measurable impact of your research. Be ready to discuss your methodology and rationale.

• Research NEXTON: Understand their client base (SNCF, Orange, BNP Paribas), company culture, and their approach to digital innovation. Prepare thoughtful questions about the role, the team, and their UX strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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