UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Xebia (formerly PGS Software)

Location: Poland

Job Type: Full-Time

Category: User Experience / Product Research

Date Posted: 2026-05-08

Experience Level: Mid-Level to Senior (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role is critical for driving product innovation and strategy through in-depth user understanding within the eCommerce sector.

• The UX Researcher will independently plan, execute, and report on both qualitative and quantitative research initiatives to inform product development.

• A key aspect involves taking ownership of specific product areas, ensuring research directly contributes to business value and user experience improvements.

• This position requires strong collaboration with cross-functional teams, including designers, product managers, and stakeholders, to embed user-centricity throughout the product lifecycle.

📝 Enhancement Note: While the job title is "UX Researcher," the emphasis on "taking ownership of a product or a specific part of a product" and the requirement for translating research into "business value" suggests a strategic role that goes beyond typical user research, potentially involving product strategy input and a strong understanding of GTM implications for new features.

📈 Primary Responsibilities

• Independently design, plan, and execute comprehensive qualitative and quantitative user research studies, from initial concept to final reporting.

• Conduct user interviews, usability testing, surveys, and other research methodologies to uncover user needs, behaviors, and pain points.

• Analyze research data to identify key insights, trends, and actionable recommendations for product improvements and new feature development.

• Collaborate closely with product managers, designers, and engineering teams to translate research findings into concrete product requirements and design decisions.

• Facilitate workshops and brainstorming sessions with stakeholders to foster a shared understanding of user needs and to align on research objectives and outcomes.

• Define, track, and report on key UX metrics to measure the impact of product changes and to identify areas for continuous optimization.

• Leverage AI tools and techniques to enhance research efficiency, data analysis, and insight generation.

• Recruit and manage research participants, ensuring diverse representation aligned with target user segments.

📝 Enhancement Note: The responsibility of "taking ownership of a product or a specific part of a product" implies a need for the researcher to not only report findings but also to actively champion user needs throughout the product lifecycle, potentially influencing roadmaps and feature prioritization.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field is typically expected for UX research roles.

Experience: Minimum of 3 years of hands-on experience in planning and conducting qualitative and quantitative UX research independently.

Required Skills:

• Proven ability to independently plan and execute qualitative research methodologies (e.g., user interviews, contextual inquiry, usability testing).

• Proven ability to independently plan and execute quantitative research methodologies (e.g., surveys, A/B testing analysis, data analysis).

• Demonstrated experience in the eCommerce industry, understanding its unique user behaviors and business drivers.

• Strong capability in recruiting research participants accurately and efficiently.

• Strategic thinking to connect UX research insights directly to tangible business value and product strategy.

• Comprehensive research approach with the ability to apply multiple research perspectives to complex problems.

• Proficiency in presenting research findings in an engaging, compelling, and actionable manner to diverse audiences.

• Experience in defining, measuring, and formulating key UX metrics.

• Knowledge of AI tools and their practical applications in enhancing UX research processes.

Preferred Skills:

• Familiarity with a range of UX research and analytics tools, including but not limited to: OptimalWorkshop, Maze, Dovetail, Google Analytics, Pendo, and various survey platforms.

• Experience with A/B testing and experimentation design.

• Understanding of product development lifecycles and agile methodologies.

• Experience in facilitating remote and in-person workshops.

📝 Enhancement Note: The "nice to have" list for tools like OptimalWorkshop, Maze, Dovetail, Google Analytics, and Pendo indicates a preference for candidates who can hit the ground running with specific technologies, emphasizing a practical, tool-agnostic approach to research design but a tool-proficient execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 3 years of independent UX research projects, with a strong emphasis on eCommerce case studies.

• Demonstrated ability to translate complex research findings into clear, actionable insights and strategic recommendations that drove product improvements or business outcomes.

• Evidence of end-to-end research ownership, from problem definition and research design to data analysis, reporting, and impact assessment.

• Case studies should highlight the application of both qualitative and quantitative methodologies and how they were integrated for a comprehensive understanding.

Process Documentation:

• Showcase a clear process for defining research questions based on business objectives and product strategy.

• Document your approach to participant recruitment, including screening criteria and methods used.

• Illustrate how you analyze and synthesize qualitative and quantitative data to derive meaningful insights.

• Provide examples of how research findings were communicated and integrated into the product development workflow.

• Demonstrate experience in defining and tracking UX metrics to measure success and iterate on designs.

📝 Enhancement Note: Given the "taking ownership" aspect, the portfolio should not just present research findings but also demonstrate strategic thinking, the ability to influence product direction, and the capacity to measure the impact of research on business objectives.

💵 Compensation & Benefits

Salary Range: Based on the provided information (Mid-Level to Senior, 2-5 years experience, Poland location, and specific skill requirements), a competitive salary range for a UX Researcher in Poland would typically fall between PLN 90,000 - 150,000 gross annually. This range can vary based on exact experience, specific skill set, and the exact city within Poland.

Benefits:

• Opportunity to work with a global technology leader (Xebia) on innovative projects for well-known brands.

• Professional development and continuous learning opportunities, aligning with Xebia's "Authority" mission.

• Collaboration with a family of interlinked companies within the Xebia Group, fostering knowledge sharing and cross-pollination of ideas.

• Exposure to cutting-edge cloud technologies (AWS, Azure, GCP) through Xebia's partnerships.

• A culture that emphasizes dedication to knowledge and belief in people's potential.

• Potential for international project involvement.

Working Hours: Standard full-time working hours, likely around 40 hours per week, with potential for flexibility depending on project needs and team collaboration schedules.

📝 Enhancement Note: The salary estimate is based on market research for UX Researcher roles in Poland, considering the stated experience level and the company's profile as a significant technology consultancy. The benefits focus on professional growth and exposure to advanced technologies, reflecting Xebia's stated mission and industry position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Cloud Consulting, Digital Transformation, Software Development. Xebia is a prominent player in helping clients across various industries (e.g., Finance, Retail, Logistics) leverage cloud technologies and develop innovative digital solutions.

Company Size: Xebia Group is a global organization with a significant number of employees, and its Polish operations (formerly PGS Software) contribute substantially to this. This size offers stability and opportunities for diverse project involvement.

Founded: Xebia Group has a history of nearly two decades, with PGS Software joining in 2021. This blend of established expertise and modern integration provides a dynamic work environment.

Team Structure:

• The UX Researcher will likely be part of a product development team, working closely with designers, product managers, and developers.

• Within Xebia's broader structure, there may be a dedicated UX/Design practice or community of practice, offering opportunities for peer learning and collaboration with other UX professionals across different projects.

Methodology:

• Xebia emphasizes a data-driven approach and technological excellence, suggesting that research methodologies will be rigorous and outcome-oriented.

• Expect a focus on agile development processes, where research insights are integrated iteratively into the product roadmap.

• The company's mission of "Authority" implies a commitment to deep expertise, continuous learning, and thought leadership in their service delivery.

Company Website: https://xebia.com/

📝 Enhancement Note: Xebia's positioning as a technology authority and their focus on cloud partnerships suggest an environment where robust, data-backed research is highly valued and integrated into high-impact projects.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level to Senior UX Researcher, given the minimum 3 years of independent experience requirement and the expectation of taking ownership of product areas. It signifies a move beyond junior execution to strategic contribution and leadership within research initiatives.

Reporting Structure: The researcher will likely report to a Product Lead, Design Lead, or a Project Manager, with opportunities to present findings directly to senior stakeholders and clients. This provides visibility and direct impact.

Operations Impact: The UX Researcher's impact is directly tied to shaping successful digital products. By ensuring products are user-centered, they contribute to higher customer satisfaction, increased user adoption, improved conversion rates (especially critical in eCommerce), and ultimately, revenue growth and brand loyalty.

Growth Opportunities:

• Specialization: Deepen expertise in specific UX research methods, eCommerce user behaviors, or advanced analytics.

• Leadership: Transition into a Senior UX Researcher role, leading larger research initiatives, mentoring junior researchers, or managing a UX research team.

• Product Strategy: Move into Product Management or Product Strategy roles, leveraging a deep understanding of user needs to define product vision and roadmaps.

• Consulting: Grow within Xebia's consulting framework, potentially leading client engagements focused on user experience and digital transformation.

• Tool Mastery: Become an expert in advanced research tools, including AI-driven platforms, and potentially contributing to Xebia's internal knowledge base or client training on these tools.

📝 Enhancement Note: The emphasis on "taking ownership" and translating research into "business value" suggests a career path that can lead to more strategic product roles or leadership positions within Xebia's consulting structure.

🌐 Work Environment

Office Type: The role is specified as "On-site," indicating a preference for or requirement of working from a physical Xebia office in Poland. This fosters direct collaboration and team cohesion.

Office Location(s): While "Poland" is listed, Xebia has offices in multiple Polish cities (e.g., Warsaw, Krakow, Wroclaw, Gdansk). The specific office location would be clarified during the recruitment process.

Workspace Context:

• A collaborative office environment designed to encourage interaction between researchers, designers, product managers, and developers.

• Access to modern office facilities and potentially dedicated research spaces or equipment.

• The work environment will likely be dynamic, involving project-based work with diverse clients and teams.

• Opportunities to engage with a community of practice for UX professionals within Xebia, fostering knowledge sharing and professional development.

Work Schedule: A typical full-time schedule (approximately 40 hours per week) is expected, with potential for some flexibility around core working hours to accommodate research participant availability or project deadlines.

📝 Enhancement Note: The on-site requirement suggests a company culture that values in-person collaboration and team synergy, which can be beneficial for complex problem-solving and idea generation in UX research.

📄 Application & Portfolio Review Process

Interview Process:

• CV Review: Initial screening of your resume and application.

• HR Call: A preliminary conversation with HR to assess cultural fit, basic qualifications, and salary expectations.

• Interview: This will likely be a technical interview with a senior UX researcher or design lead, focusing on your research methodologies, problem-solving skills, and experience. Be prepared to discuss your approach to research design, data analysis, and stakeholder communication.

• Client Interview: If applicable, an interview with the client for whom you would be working. This assesses your ability to understand client needs and integrate into their team.

• Decision: Final evaluation and offer.

Portfolio Review Tips:

• Highlight eCommerce Expertise: Showcase specific projects where you applied your understanding of eCommerce user behavior, conversion funnels, and online purchasing journeys.

• Demonstrate Ownership: For each case study, clearly articulate your role, responsibilities, and the decisions you made. Emphasize how you took ownership of research initiatives.

• Quantify Impact: Whenever possible, present metrics that demonstrate the impact of your research. This could include improvements in conversion rates, task completion times, user satisfaction scores, or reduction in support tickets.

• Showcase Methodological Breadth: Include examples that illustrate your proficiency in both qualitative and quantitative methods, and how you combined them effectively.

• Structure for Clarity: Organize your portfolio logically, perhaps by project or by research type, with clear summaries, your process, key findings, and outcomes for each.

• Prepare to Present: Be ready to walk through 1-2 key projects in detail during the interview, explaining your strategic approach and the value you delivered.

Challenge Preparation:

• Be prepared for a potential case study or a take-home assignment that requires you to outline a research plan for a given problem, or to analyze a dataset and present findings.

• Practice articulating your thought process for defining research objectives, selecting appropriate methodologies, and interpreting results.

• Prepare to discuss how you would handle challenging stakeholders or situations where research findings might conflict with existing assumptions.

📝 Enhancement Note: The client interview step is common in consulting environments, highlighting the need to demonstrate client-facing skills and the ability to adapt to different project contexts.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with tools like OptimalWorkshop (for card sorting, tree testing), Maze (for remote usability testing and surveys), Dovetail (for qualitative data analysis and research repository), and various survey tools (e.g., SurveyMonkey, Typeform, Google Forms) is highly desirable.

• Analytics & Reporting: Experience with Google Analytics for understanding user behavior on websites and Pendo for product analytics and user journey mapping.

• Collaboration & Design: Familiarity with tools used in design and collaboration workflows, though not explicitly primary for research, can be beneficial (e.g., Figma, Miro, Jira).

Analytics & Reporting:

• Web Analytics: Google Analytics is a standard for understanding user traffic, behavior, and conversions on websites, crucial for eCommerce.

• Product Analytics: Tools like Pendo provide insights into in-app user behavior, feature adoption, and user segmentation.

• Data Visualization: While not a primary research tool, the ability to interpret and present data through dashboards (e.g., using Tableau, Power BI, or even advanced Excel/Google Sheets) can be advantageous.

CRM & Automation:

• While not directly research tools, an understanding of how CRM data (e.g., Salesforce, HubSpot) informs customer segmentation and how automation (e.g., Marketo, Pardot) impacts user journeys can provide valuable context for eCommerce research.

• Knowledge of how research findings can feed into marketing automation campaigns or CRM strategies is a plus.

📝 Enhancement Note: The "nice to have" tools are essential for this role, indicating a need for practical, hands-on experience with platforms that facilitate efficient and effective UX research in a digital product environment.

👥 Team Culture & Values

Operations Values:

• Authority: A commitment to deep expertise, continuous learning, and thought leadership in UX research and its application to product development.

• Excellence: Striving for high-quality research, rigorous analysis, and impactful recommendations that drive superior product outcomes.

• Innovation: Embracing new research methods, tools (especially AI), and approaches to uncover novel insights and solve complex user challenges.

• Collaboration: Working effectively across teams (design, product, engineering, client) to embed user insights and ensure a user-centered approach is adopted.

• Development: A strong emphasis on individual team member growth, knowledge sharing, and career progression.

Collaboration Style:

• Cross-functional Integration: The UX Researcher is expected to be an integral part of product teams, working closely with designers, product managers, and engineers throughout the development lifecycle.

• Data-Driven Storytelling: Findings are presented not just as data points but as compelling narratives that influence decision-making and foster empathy for the user.

• Workshop Facilitation: Actively leading and participating in workshops to collaboratively solve problems and align on user-centered strategies.

• Feedback Culture: A culture that encourages constructive feedback on research plans, findings, and presentations to continually improve the quality and impact of the work.

📝 Enhancement Note: Xebia's stated mission of "Authority" and their focus on "dedication to knowledge" and "belief in people's potential" are key cultural indicators that shape how research is valued and executed within the organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Depth with Speed: In fast-paced product development cycles, the challenge is to conduct thorough research without becoming a bottleneck, requiring efficient methodologies and clear prioritization.

• Translating Insights into Action: Ensuring that research findings are not just reported but are effectively communicated and acted upon by product teams and stakeholders, overcoming potential resistance to change.

• Navigating Diverse Stakeholder Needs: Collaborating with various stakeholders (product, design, marketing, clients) who may have different priorities and perspectives, and finding common ground for user-centered solutions.

• Measuring Impact in eCommerce: Quantifying the direct business impact of UX research in a complex eCommerce environment, where multiple factors influence conversion and customer behavior.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to deepen expertise in specialized research areas such as generative AI in UX, advanced statistical analysis, or behavioral economics applied to eCommerce.

• Client Exposure: Gaining experience working with a diverse range of clients and industries, broadening your understanding of different business contexts and user bases.

• Consulting Skills: Developing strong client management, presentation, and strategic advisory skills, which are key to career growth within Xebia.

• Tool Proficiency: Becoming an expert in the latest UX research and AI tools, potentially attending industry conferences or workshops to stay ahead of the curve.

📝 Enhancement Note: The challenges highlight the need for strong analytical, communication, and influencing skills, alongside methodological expertise, to succeed in this role.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research with limited time or resources. How did you prioritize and what was the outcome?" (Assesses efficiency and prioritization)

• "How do you ensure your research findings are actionable and lead to concrete product improvements? Can you provide an example?" (Assesses impact and stakeholder influence)

• "Walk me through your process for designing a research study for a new feature in an eCommerce checkout flow." (Assesses methodological rigor and strategic thinking)

Company & Culture Questions:

• "Why are you interested in Xebia, and what do you know about our mission of 'Authority'?" (Assesses research and cultural alignment)

• "How do you stay updated on the latest trends and tools in UX research, particularly AI for research?" (Assesses continuous learning and forward-thinking)

Portfolio Presentation Strategy:

• Choose Relevant Case Studies: Select 2-3 projects that best showcase your eCommerce experience, independent research capabilities, and ability to drive business value.

• Structure Your Narrative: For each project, clearly outline: the business problem, your research objectives, your methodology, key findings, actionable recommendations, and the impact/results.

• Highlight Your Role: Emphasize your ownership and decision-making throughout the research process.

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, data analysis techniques, and how you navigated challenges.

📝 Enhancement Note: Interview questions will likely probe your ability to apply research strategically, demonstrate ownership, and integrate with client teams, reflecting Xebia's consulting model.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided Greenhouse link.

• Tailor Your Resume: Ensure your resume clearly highlights your 3+ years of independent UX research experience, specifically mentioning your background in the eCommerce industry. Use keywords from the job description like "qualitative research," "quantitative research," "research design," "eCommerce," and "UX metrics."

• Curate Your Portfolio: Prepare a digital portfolio that prominently features your best work, with a strong emphasis on eCommerce case studies. Clearly articulate your process, findings, and the business impact of your research. Ensure it demonstrates your ability to take ownership and translate insights into action.

• Prepare for the Interview Process: Familiarize yourself with Xebia's company mission and values. Practice articulating your research process and how you've driven business value. Be ready to discuss your experience with specific tools and methodologies.

• Research Xebia: Understand Xebia's position as a technology authority, their cloud partnerships, and their approach to client solutions. This will help you align your answers with their culture and strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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