UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: NEORIS

Location: Bogota, Colombia

Job Type: Full-time

Category: User Experience Research & Design Operations

Date Posted: April 14, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in understanding user behaviors, needs, and motivations through rigorous qualitative and quantitative research methodologies, forming the bedrock of our product development and service enhancement strategies.

• The UX Researcher will actively participate in business understanding analyses and the precise definition of the end-user for whom our services and products are designed, ensuring a user-centric approach from inception.

• A core function involves conducting in-depth research and analysis with both end-users and business stakeholders to pinpoint critical pain points and identify essential functionalities that drive value and adoption.

• This position demands a strategic and methodological approach to research, translating complex user insights into actionable recommendations that inform product design, feature development, and overall user experience optimization.

• The role requires proficiency in a suite of UX design and research tools, including blueprints, customer journey mapping, and prototyping, to visualize and communicate user flows and potential solutions effectively.

📝 Enhancement Note: While the title is "UX Researcher," the description emphasizes analysis of user behavior, needs, and motivations, along with business understanding and pain point identification. This suggests a role that bridges traditional UX research with broader GTM and product operations insights, focusing on how user understanding directly impacts business outcomes and product strategy. The mention of "digital accelerator" and "solutions of high value" for clients indicates a strategic, impact-driven approach.

📈 Primary Responsibilities

• Conduct comprehensive user research studies, employing a mix of qualitative (interviews, focus groups, ethnographic studies) and quantitative (surveys, analytics review, A/B testing analysis) methods to uncover deep user insights and behavioral patterns.

• Analyze and synthesize research findings to identify key user pain points, unmet needs, and opportunities for product and service innovation, translating raw data into compelling narratives and actionable recommendations.

• Facilitate and lead workshops with cross-functional teams (including product managers, designers, engineers, and business stakeholders) to collaboratively define user personas, map customer journeys, and ideate solutions.

• Develop and maintain user journey maps, service blueprints, and other visualization tools to articulate user experiences, identify friction points, and propose strategic improvements across touchpoints.

• Design, plan, and execute usability testing sessions for prototypes and live products, analyzing results to identify areas for improvement and validate design decisions with target users.

• Contribute to the definition of product requirements and feature prioritization by providing user-centric data and insights, ensuring that development efforts align with user needs and business objectives.

• Stay abreast of the latest UX research trends, methodologies, and tools, continuously seeking opportunities to enhance the team's research capabilities and the company's user-centric practices.

• Collaborate closely with product and design teams to ensure research insights are effectively integrated into the design and development lifecycle, driving informed decision-making.

📝 Enhancement Note: The responsibilities were expanded to detail the typical scope of a UX Researcher role, emphasizing the blend of qualitative and quantitative methods, stakeholder collaboration, and the practical application of research findings in product development. This aligns with the need for detailed, operations-relevant content.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, Computer Science, or a related field. A Master's degree or relevant certifications in UX research or design are a plus.

Experience: 2-5 years of proven experience in UX research, product research, or a related user-centered design role.

Required Skills:

• Demonstrated expertise in planning and conducting a variety of qualitative and quantitative user research methodologies.

• Proven experience in conducting and analyzing usability testing sessions, providing clear, actionable feedback.

• Proficient in facilitating workshops and collaborative sessions with diverse stakeholder groups (business, product, engineering).

• Strong analytical skills with the ability to interpret complex data, identify patterns, and derive meaningful insights.

• Experience in creating and utilizing tools such as customer journey maps, service blueprints, and user flow diagrams.

• Familiarity with prototyping tools and their application in user research.

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate research findings to technical and non-technical audiences.

Preferred Skills:

• Experience with user research in a digital transformation or consultancy environment.

• Familiarity with agile development methodologies and their intersection with UX research.

• Experience with remote research tools and techniques.

• Basic understanding of front-end development principles or UI design.

• Experience in conducting ethnographic studies or field research.

📝 Enhancement Note: The skills and qualifications section has been structured to clearly delineate required and preferred skills, incorporating operations-relevant keywords like "strategic and methodological thinking," "cross-functional teams," and "agile development methodologies." The educational background has been broadened to include relevant fields that develop strong analytical and user-centric thinking.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX research projects, demonstrating your ability to apply diverse methodologies to solve real-world user problems.

• Case studies that detail the research process from problem definition, methodology selection, data collection, analysis, to the final insights and recommendations, clearly articulating your role and contributions.

• Evidence of your work in creating and utilizing key UX artifacts such as user journey maps, service blueprints, personas, and wireframes/prototypes that have informed design decisions.

• Examples of how your research has directly influenced product strategy, design iterations, or business outcomes, ideally with quantifiable results or impact statements.

Process Documentation:

• Ability to clearly document research plans, methodologies, and findings in a structured and accessible format for various stakeholders.

• Experience in outlining the steps involved in conducting usability tests, from recruitment and script development to analysis and reporting.

• Demonstrating a systematic approach to analyzing both qualitative and quantitative data, including thematic analysis for interviews and statistical interpretation for survey data.

• Showcasing proficiency in translating complex research findings into clear, concise, and actionable recommendations for product and design teams.

📝 Enhancement Note: This section is tailored to UX research, emphasizing the tangible outputs (portfolio) and the underlying methodologies and documentation expected in such a role. It highlights the need to demonstrate impact and process rigor, crucial for operations-focused roles.

💵 Compensation & Benefits

Salary Range: For a UX Researcher with 2-5 years of experience in Bogota, Colombia, the estimated annual salary range is COP 60,000,000 to COP 90,000,000. This estimate is based on industry benchmarks for similar roles in major Colombian cities, considering the company's size and the demand for specialized UX talent.

Benefits:

• Competitive salary commensurate with experience and qualifications.

• Prepaid medicine coverage, offering enhanced healthcare access.

• NEORIS Days: Three additional paid days off per year, promoting work-life balance.

• Employee Fund: Access to a fund designed to support employees' financial well-being and specific needs.

• Annual performance bonus: Acknowledging and rewarding individual and team achievements throughout the year.

• Vacation bonus: Additional financial support during annual leave.

• Corporate tools: Provision of necessary professional tools and equipment to perform job duties effectively.

• Extensive training and development platforms: Access to continuous learning opportunities, skill enhancement programs, and professional growth resources.

Working Hours: Standard full-time working hours, typically 40 hours per week, with potential for flexibility depending on project needs and team collaboration. The role is primarily on-site, requiring consistent presence in the Bogota office.

📝 Enhancement Note: A salary range has been estimated for Bogota, Colombia, based on typical mid-level UX Researcher compensation. The provided benefits are listed with brief explanations to highlight their value to potential candidates, especially those in operations-focused roles who value structured support and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Transformation & Technology Consulting. NEORIS operates as a digital accelerator, partnering with large global companies to drive their digital evolution. This context implies a fast-paced, innovative environment focused on delivering high-value, cutting-edge solutions.

Company Size: Over 4,000 professionals across 11 countries. This indicates a large, established organization with a global reach, offering diverse career opportunities and a multicultural work environment.

Founded: 20 years of experience. This longevity suggests stability, deep industry knowledge, and a proven track record in digital solutions.

Team Structure:

• The UX Research function likely sits within a broader Product Design, Digital Innovation, or Technology Consulting unit.

• Collaboration is expected to be cross-functional, involving close partnerships with project managers, business analysts, UI/UX designers, developers, and client stakeholders.

Methodology:

• NEORIS promotes a "startup culture" within a large organization, suggesting a blend of agility, innovation, and a focus on continuous learning and experimentation.

• Emphasis on data analysis and insights to drive high-value solutions for clients.

• Workflow planning and optimization are inherent to consulting, with a focus on efficient project delivery and client satisfaction.

• Automation and efficiency practices are likely integrated into project management and solution development processes.

Company Website: http://www.neoris.com

📝 Enhancement Note: The company context has been fleshed out to provide a richer understanding of NEORIS's operational environment. The "startup culture" within a large firm is a key point for operations professionals, suggesting a dynamic yet structured workplace.

📈 Career & Growth Analysis

Operations Career Level: This UX Researcher role is positioned at a mid-level, requiring 2-5 years of experience. It involves independent execution of research tasks, contribution to strategic discussions, and facilitation of workshops. The role is expected to deliver user insights that directly inform product and business strategy.

Reporting Structure: The UX Researcher will likely report to a UX Lead, Design Manager, or a senior member of the Digital Transformation team. This structure provides mentorship while allowing for significant autonomy in research execution. Collaboration will be extensive with project teams and client-side counterparts.

Operations Impact: The impact of this role is significant, directly influencing product design, user adoption, and client satisfaction. By uncovering user needs and pain points, the UX Researcher contributes to the development of more effective, user-friendly, and commercially successful digital solutions, thereby impacting NEORIS's reputation and revenue generation through successful client projects.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies (e.g., generative research, mixed-methods, advanced analytics) or industry verticals.

• Leadership: Progress to a Senior UX Researcher or UX Research Lead role, managing projects, mentoring junior researchers, and contributing to research strategy.

• Cross-functional Mobility: Transition into roles such as Product Manager, Service Designer, or Business Analyst, leveraging a strong understanding of user needs and business objectives.

• Skill Development: Access to NEORIS's training and development platforms for continuous learning in UX, digital transformation, and related technologies.

📝 Enhancement Note: This section details the career trajectory and impact of a mid-level UX Researcher within a consulting firm like NEORIS, emphasizing how the role contributes to business operations and client success, and outlining clear paths for professional advancement.

🌐 Work Environment

Office Type: The role is specified as "On-site" in Bogota, Colombia. This suggests a traditional office environment designed for collaboration, client meetings, and focused individual work. NEORIS's global presence and "startup culture" may translate to a modern, dynamic office space.

Office Location(s): Bogota, Colombia. This major capital city offers a vibrant professional environment with access to talent and resources. Specific office details would be available upon inquiry or during the interview process.

Workspace Context:

• Collaborative Environment: The office likely facilitates teamwork through open-plan areas, meeting rooms, and breakout spaces, crucial for workshop facilitation and project team synergy.

• Operations Tools & Technology: Access to corporate tools, training platforms, and potentially specialized UX research software, hardware, and collaboration platforms necessary for effective research and design work.

• Team Interaction: Opportunities for regular interaction with a diverse team of professionals, fostering knowledge sharing, mentorship, and a dynamic work atmosphere aligned with NEORIS's multicultural approach.

Work Schedule: Standard full-time hours (approximately 40 per week) are expected, with the on-site requirement ensuring consistent team integration and client accessibility. While core hours exist, the nature of consulting often involves project-driven flexibility, requiring adaptability.

📝 Enhancement Note: The on-site work arrangement is highlighted, with inferences drawn about the likely office environment and its impact on collaboration and workflow for a UX Researcher in a consulting setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience against the role requirements. Be prepared to discuss your research background and key projects.

• Technical Interview: A deeper dive into your UX research methodologies, problem-solving approaches, and experience with specific tools. Expect scenario-based questions and discussions about your portfolio case studies.

• Workshop/Case Study: You may be asked to participate in a simulated workshop or present a detailed case study from your portfolio, demonstrating your ability to facilitate, analyze, and communicate research insights effectively.

• Team/Cultural Fit Interview: Meeting with potential team members and hiring managers to assess your collaboration style, cultural alignment with NEORIS's values, and overall fit within the organization.

Portfolio Review Tips:

• Curate Selectively: Focus on 3-5 of your strongest projects that best represent your skills and the requirements of this role. Prioritize projects showcasing both qualitative and quantitative research, usability testing, and workshop facilitation.

• Tell a Story: For each project, clearly articulate the problem statement, your role and responsibilities, the methodologies used, the process followed, key insights derived, and the impact of your work on the product or business. Use visuals effectively.

• Highlight Process Rigor: Emphasize your systematic approach to research planning, execution, and analysis. Clearly explain why you chose specific methodologies and how they led to your findings.

• Demonstrate Impact: Quantify results where possible (e.g., "identified 3 critical usability issues leading to a 15% reduction in task completion errors") or describe the qualitative impact on design decisions and user experience.

• Tailor to NEORIS: If possible, research NEORIS's client industries and recent projects to subtly align your portfolio examples with their areas of expertise or challenges.

Challenge Preparation:

• Methodology Mastery: Be ready to discuss the pros and cons of various research methods and when to apply them. Understand how to adapt methods to different project constraints.

• Problem Framing: Practice articulating how you would approach a given UX problem, from defining research questions to planning the study.

• Insight Synthesis: Prepare to explain how you synthesize complex data into clear, actionable insights that drive decision-making.

• Stakeholder Communication: Rehearse how you would present findings and recommendations to diverse audiences (technical teams, business leaders) and handle challenging questions or pushback.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on how to present their UX research skills effectively within the context of NEORIS's operations and consulting environment. The emphasis on portfolio and case study presentation is crucial for this role.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping Tools: Proficiency in tools like Figma, Sketch, Adobe XD, or similar for creating and iterating on prototypes used in usability testing.

• User Research Platforms: Familiarity with tools for remote usability testing, surveys, and participant recruitment (e.g., UserTesting.com, Maze, SurveyMonkey, Qualtrics).

• Analytics & Data Visualization: Experience with web analytics tools (e.g., Google Analytics, Adobe Analytics) and data visualization software (e.g., Tableau, Power BI) to interpret quantitative data.

• Collaboration Tools: Expertise in using platforms like Jira, Confluence, Miro, or Mural for project management, documentation, and collaborative ideation/workshop facilitation.

Analytics & Reporting:

• Quantitative Data Analysis: Skills in analyzing survey data, A/B test results, and user analytics to identify trends and inform hypotheses.

• Qualitative Data Analysis: Proficiency in thematic analysis, affinity mapping, and coding for interview transcripts and observational data.

• Reporting Dashboards: Ability to create clear, concise reports and dashboards that communicate key research findings and recommendations to stakeholders.

CRM & Automation:

• While not a primary focus for a UX Researcher, an understanding of how CRM data (e.g., Salesforce) can inform user segmentation and how automation tools might impact user journeys can be beneficial for a holistic view.

• Familiarity with project management and workflow automation tools used within NEORIS's consulting engagements.

📝 Enhancement Note: This section outlines the typical technology stack for a UX Researcher, emphasizing tools used for research execution, data analysis, and collaboration, which are critical for operations efficiency and effective project delivery in a consulting context.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to explore new ideas, methodologies, and technologies to deliver cutting-edge digital solutions for clients.

• Continuous Learning: A commitment to staying updated with industry trends, acquiring new skills, and sharing knowledge within the team and across the organization.

• Client Focus: A dedication to understanding and meeting client needs, ensuring that research and solutions deliver tangible value and contribute to client success.

• Collaboration: A belief in the power of teamwork, valuing diverse perspectives and cross-functional partnerships to achieve shared goals.

• Excellence: A pursuit of high-quality outcomes in all aspects of work, from research rigor to the final deliverables presented to clients.

Collaboration Style:

• Cross-functional Integration: Proactive engagement with product managers, designers, developers, and business analysts to ensure research insights are integrated throughout the product lifecycle.

• Data-Driven Dialogue: Encouraging discussions based on user data and research findings to inform strategic decisions and design choices.

• Feedback Culture: Openness to constructive feedback on research approaches, findings, and presentations, fostering a culture of continuous improvement.

• Knowledge Sharing: Actively participating in team meetings, brown-bag sessions, and documentation to share learnings and best practices in UX research.

📝 Enhancement Note: This section elaborates on the company's values and the expected collaboration style, providing operations professionals with insight into how to integrate and contribute effectively within NEORIS's operational framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Project Timelines: In a fast-paced consulting environment, finding the right balance between thorough research and tight project deadlines will be a key challenge. Strategies include efficient planning, clear prioritization, and effective stakeholder communication.

• Navigating Diverse Client Needs: Adapting research methodologies and communication styles to suit a variety of clients with different levels of UX maturity and specific business objectives.

• Translating Insights into Actionable Design: The challenge of ensuring that research findings are not just reported but are effectively translated into concrete design changes and product strategies that deliver measurable impact.

• Staying Ahead of Evolving Technologies: Keeping pace with rapid advancements in digital technologies, user behaviors, and research tools to maintain a competitive edge in the digital transformation space.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to gain expertise in specialized research areas such as generative AI's impact on UX, advanced qualitative analysis techniques, or behavioral economics.

• Industry Exposure: Working on diverse projects across various industries provides broad exposure to different business challenges and user contexts, enhancing adaptability.

• Mentorship Programs: Access to experienced researchers and leaders within NEORIS for guidance, career advice, and skill development.

• Training Platforms: Utilizing NEORIS's comprehensive training resources to acquire new technical skills, soft skills, and knowledge in emerging digital trends.

📝 Enhancement Note: This section addresses potential challenges inherent in a UX research role within a consulting firm and outlines specific growth avenues, providing a realistic outlook for prospective candidates.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research under tight deadlines. How did you prioritize your efforts and ensure the quality of your findings?" (Assesses prioritization, efficiency, and quality control under pressure).

• "How would you approach understanding the needs of a new user segment for a complex enterprise software product?" (Evaluates strategic thinking, methodological selection, and problem-solving).

Company & Culture Questions:

• "What interests you about NEORIS's role as a digital accelerator and how do you see your UX research skills contributing to our client's digital transformation journeys?" (Assesses alignment with company mission and understanding of its business model).

• "How do you approach collaboration with cross-functional teams, particularly engineers and business stakeholders who may have different priorities?" (Gauges collaboration style, communication skills, and ability to manage diverse stakeholder needs).

Portfolio Presentation Strategy:

• Structure for Clarity: Begin each case study with a concise summary: Problem, Solution, Impact. Then, detail the process, your specific contributions, key findings, and the ultimate outcome.

• Visual Storytelling: Use visuals (screenshots, journey maps, personas, charts) to illustrate your process and findings. Ensure they are clean, professional, and easy to understand.

• Focus on "Why": Clearly articulate why you chose specific research methods and how they were instrumental in uncovering insights.

• Quantify Impact: Whenever possible, present metrics or observable changes that demonstrate the value of your research. If direct metrics are unavailable, describe the qualitative impact on design decisions or user experience.

• Engage and Inquire: Be prepared to answer questions about your work and to ask thoughtful questions about NEORIS's clients, projects, and research practices.

📝 Enhancement Note: This section provides targeted interview preparation advice, including sample questions that probe strategic thinking, collaboration, and the candidate's understanding of NEORIS's business, along with specific strategies for presenting a UX research portfolio.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the NEORIS careers portal or the provided link.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your expertise in qualitative and quantitative research, usability testing, and workshop facilitation, aligning with NEORIS's focus on digital transformation and high-value client solutions.

• Resume Optimization: Ensure your resume clearly outlines your years of experience, key skills (UX research, analysis, strategic thinking, specific tools), and achievements, using keywords relevant to UX research and consulting.

• Interview Preparation: Practice articulating your research process, insights, and impact using the STAR method for behavioral questions and be ready to present a concise overview of 1-2 key portfolio projects.

• Company Research: Familiarize yourself with NEORIS's services, client industries, and company culture. Understand their approach to digital acceleration and how a UX Researcher contributes to client success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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