Graphic Designer - Mercure Miri City Centre

📍 Job Overview

Job Title: Graphic Designer - Mercure Miri City Centre

Company: AccorHotel

Location: Miri, Sarawak, Malaysia

Job Type: Full-time

Category: Marketing Operations / Creative Services

Date Posted: 2026-05-15

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• Design and execute compelling visual assets for the Mercure Miri City Centre, enhancing brand perception and guest experience across all digital and physical touchpoints.

• Collaborate with cross-functional teams to translate business objectives into effective graphic design solutions that support marketing campaigns, sales initiatives, and operational communications.

• Maintain brand consistency and visual integrity by adhering to established brand guidelines, ensuring a cohesive and professional aesthetic for all hotel collateral.

• Manage and organize the hotel's digital asset library, ensuring all visual content is up-to-date, accessible, and properly categorized for efficient use.

📝 Enhancement Note: This role, while listed under Sales & Marketing, has significant operational implications. The Graphic Designer will be instrumental in supporting various operational departments (Sales, Events, F&B) by creating essential visual aids and promotional materials. The focus on brand consistency and digital asset management directly impacts operational efficiency and brand representation.

📈 Primary Responsibilities

• Produce high-quality graphic designs for a diverse range of print and digital collateral, including but not limited to brochures, flyers, event invitations, menus, in-room directories, signage, digital banners, and advertisements.

• Develop engaging and visually appealing content for social media platforms (Instagram, Facebook, LinkedIn), the hotel's official website, and email marketing campaigns to drive engagement and promote offerings.

• Ensure all creative output strictly adheres to Mercure Miri City Centre's brand guidelines, including precise logo usage, approved color palettes, and typography standards, to maintain a unified brand identity.

• Perform professional photo retouching and editing on imagery of hotel rooms, culinary offerings, events, and amenities to optimize them for marketing and promotional purposes.

• Provide direct design support to various hotel departments, such as Sales, Events, Food & Beverage (F&B), and Front Office, to meet their specific design requirements for internal communications, signage, and promotional materials.

• Systematically organize, categorize, and maintain the hotel's digital asset library, encompassing photos, logos, fonts, and design templates, ensuring easy retrieval and version control.

📝 Enhancement Note: The responsibility to "Assist different departments... with design needs" highlights a crucial operational support function. This requires the designer to understand the specific communication needs of departments like Events (e.g., creating banquet menus, event signage) and F&B (e.g., menu design, promotional flyers) and translate those into effective visual collateral, directly supporting their operational execution and guest satisfaction.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor’s degree in Graphic Design, Visual Arts, or a related field is typically expected for roles requiring advanced proficiency in design software and a strong portfolio.

Experience: Minimum of 2 years of professional graphic design experience, with a specific emphasis on experience within the hospitality, tourism, or hotel industry.

Required Skills:

• Proven expertise in graphic design principles and application across various media.

• Advanced proficiency in Canva for rapid content creation and broader accessibility.

• Mastery of Adobe Creative Suite, specifically Photoshop for image manipulation, Illustrator for vector graphics, and InDesign for layout and print design.

• Ability to create a strong portfolio showcasing diverse creative work, design versatility, and compelling visual storytelling.

• Familiarity with the creation of social media content and an understanding of basic digital marketing strategies relevant to visual content.

• Exceptional attention to detail, with a strong commitment to maintaining brand consistency and achieving visual excellence in all deliverables.

• Robust communication and interpersonal skills, enabling effective collaboration with cross-functional teams and stakeholders.

Preferred Skills:

• Experience with video editing software for short promotional clips.

• Understanding of UX/UI principles for web and digital interface design.

• Knowledge of print production processes and best practices.

📝 Enhancement Note: The specific requirement for experience in the "hospitality, tourism, or hotel industry" is critical. This implies a need for understanding industry-specific aesthetics, guest expectations, and the operational context of hotel services and promotions, which goes beyond general graphic design skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 5-7 diverse projects demonstrating proficiency in both print and digital design.

• Include examples of work created for the hospitality or tourism sector, such as hotel brochures, event collateral, or F&B menus.

• Present case studies or descriptions for at least two projects, detailing the design challenge, the creative process, the tools used (Canva, Adobe Creative Suite), and the quantifiable impact or objective achieved.

• Demonstrate versatility in design styles and an ability to adapt to different brand guidelines.

Process Documentation:

• Ability to document the design process from brief to final delivery, including client feedback integration.

• Understanding of workflow management for design requests, prioritizing tasks based on urgency and impact.

• Familiarity with managing design revisions and ensuring final files are optimized for their intended output (print, web, social media).

📝 Enhancement Note: For a Graphic Designer role in a hospitality setting, a portfolio is more than just a showcase; it's a demonstration of their ability to support operational goals through design. The emphasis on hospitality-specific examples and process documentation highlights the need for a designer who can integrate seamlessly into the hotel's workflow and contribute directly to its promotional and operational strategies.

💵 Compensation & Benefits

Salary Range: Based on the location (Miri, Sarawak, Malaysia) and the required 2-5 years of experience in a specialized industry, a competitive salary range would be estimated between MYR 2,500 to MYR 4,000 per month. This estimate is derived from research on graphic designer salaries in Malaysia, adjusted for the specific region and the hospitality industry context.

Benefits:

• Employee Benefit Card: Offers discounted rates at Accor hotels worldwide, providing significant travel and accommodation savings.

• Learning & Development Programs: Access to Accor's extensive training and development programs, fostering professional growth and skill enhancement.

• Career Growth Opportunities: Potential for advancement within the specific hotel property and across the global Accor network.

• Corporate Social Responsibility (CSR) Activities: Opportunities to participate in company-led initiatives focused on community support and impact.

• Environmental, Social, and Governance (ESG) Activities: Involvement in programs that promote sustainability and responsible business practices.

Working Hours: Typically 40 hours per week, with potential for flexibility depending on project deadlines and hotel operational needs. Standard working days are Monday to Friday, with occasional weekend support required for urgent design tasks or events.

📝 Enhancement Note: The salary estimate is based on current market data for Graphic Designers in Malaysia, considering regional cost of living and industry benchmarks. The provided benefits are standard for AccorHotels and are highly attractive for professionals in creative and customer-facing roles. The inclusion of CSR and ESG activities reflects a growing trend in corporate culture and employee engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality, Hotel & Accommodation Services. Accor is a global leader in the hospitality industry, known for its diverse portfolio of brands, commitment to guest experience, and sustainability initiatives.

Company Size: Accor is a large, multinational corporation with a significant global presence, employing tens of thousands of people worldwide. This means access to extensive resources, established processes, and a broad professional network.

Founded: Accor was founded in 1963. Its long history signifies stability, extensive experience in the hospitality sector, and a deep understanding of market dynamics.

Team Structure:

• The Graphic Designer will likely be part of the Marketing or Sales & Marketing department, reporting to a Marketing Manager or Director of Sales & Marketing.

• This role will require close collaboration with various operational departments, including Events, Food & Beverage, Front Office, and potentially Human Resources for internal communications.

Methodology:

• Data-Driven Design: While creativity is key, designs should be informed by an understanding of marketing objectives, guest preferences, and operational needs to ensure effectiveness.

• Brand Consistency: Adherence to strict brand guidelines is paramount to maintain the integrity and recognition of the Mercure brand.

• Agile Collaboration: The ability to respond quickly to design requests from various departments, often with tight turnarounds, is essential for supporting dynamic hotel operations.

• Sustainability Focus: As Mercure Miri City Centre is Green Key certified and committed to eliminating single-use plastics, designers may be involved in creating visuals that promote these eco-friendly initiatives.

Company Website: https://www.accor.com/en/

📝 Enhancement Note: The company's emphasis on sustainability (Green Key certification) is a unique aspect that may influence design briefs, requiring visuals that convey eco-friendliness and responsible practices. Accor's global scale offers significant opportunities for professional development and exposure to international standards.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-to-mid-level specialist position within the marketing and creative function of a hotel. It requires foundational design skills and industry-specific experience, serving as a key contributor to the hotel's visual communication strategy.

Reporting Structure: The Graphic Designer will report to a Marketing Manager or potentially a Director of Sales & Marketing. They will work closely with various department heads who will act as internal clients for design requests.

Operations Impact: The Graphic Designer's work directly impacts operational efficiency by providing clear, attractive, and brand-consistent materials for sales, events, and F&B promotions, which in turn drive revenue and enhance guest satisfaction. Effective visual communication can streamline internal processes and improve external client engagement.

Growth Opportunities:

• Specialization: Deepen expertise in hospitality graphic design, potentially focusing on areas like event branding, digital marketing visuals, or hotel interior styling inspiration.

• Skill Expansion: Develop skills in related areas such as basic web design, social media management, photography, or even videography through Accor's learning programs.

• Leadership Potential: With proven success and experience, potential to move into a Senior Graphic Designer role, lead design projects, or transition into a broader Marketing Manager position within Accor.

• Global Mobility: Accor's extensive international network provides opportunities to transfer to different properties or regions, expanding career horizons.

📝 Enhancement Note: The growth path for a Graphic Designer within a hotel setting often involves leveraging the specific operational context to develop specialized skills in areas like event branding, F&B marketing, and in-room guest communications. Accor's structured learning programs are a significant asset for career progression.

🌐 Work Environment

Office Type: On-site at the Mercure Miri City Centre hotel. The role will involve working within the hotel's administrative or marketing office space.

Office Location(s): Mercure Miri City Centre, Miri, Sarawak, Malaysia. This location is noted as being a short 10-minute drive from Miri Airport.

Workspace Context:

• Collaborative Environment: The workspace will foster collaboration with hotel staff across various departments, requiring the designer to be approachable and responsive to their needs.

• Tools & Technology: Access to necessary design software (Adobe Creative Suite, Canva) and potentially hotel-specific systems for asset management and communication will be provided.

• Brand Immersion: Working within the hotel environment provides constant exposure to the brand's physical presence, guest interactions, and operational flow, which can inspire design concepts and ensure relevance.

Work Schedule: Primarily full-time, standard office hours. However, the nature of the hospitality industry means that occasional adjustments may be necessary to accommodate hotel events, urgent marketing campaigns, or specific departmental needs outside of regular business hours.

📝 Enhancement Note: Working on-site within a hotel offers a unique advantage for a Graphic Designer by providing direct immersion into the brand and its operations. This proximity to operational departments facilitates better understanding of their needs and allows for more tailored and effective visual solutions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess relevant experience, design skills, and industry fit.

• Portfolio Presentation & Interview: A likely step will involve presenting a selection of portfolio pieces, discussing design choices, problem-solving approaches, and how their work aligns with hospitality branding and operational needs. Candidates will be asked about their experience with Canva and Adobe Creative Suite.

• Skills Assessment: A potential design test or case study might be administered to evaluate practical design skills, adherence to brand guidelines, and efficiency under pressure. This could involve creating a quick social media graphic or a flyer for a hypothetical hotel event.

• Cultural Fit Interview: Meeting with the Hiring Manager and potentially other department heads to assess communication style, collaboration abilities, and alignment with Accor's values and the hotel's team culture.

Portfolio Review Tips:

• Highlight Hospitality Work: Prioritize and clearly label any projects completed for hotels, restaurants, tourism, or related service industries.

• Showcase Brand Versatility: Include examples that demonstrate your ability to adapt to different brand aesthetics while maintaining a cohesive visual identity.

• Explain Your Process: For key projects, be prepared to articulate your design process, from understanding the brief to final execution, emphasizing problem-solving and strategic thinking.

• Quantify Impact: If possible, provide metrics or describe the intended or achieved impact of your designs (e.g., increased engagement on social media, successful event promotion).

• Digital First: Ensure your portfolio is easily accessible online (e.g., personal website, Behance, dedicated PDF) and is well-organized.

Challenge Preparation:

• Research Accor & Mercure: Understand Accor's global brand portfolio, Mercure's brand positioning, and the specific offerings and values of Mercure Miri City Centre (e.g., Green Key certification, local inspiration).

• Familiarize with Hotel Operations: Consider the types of visual assets needed for different hotel departments (Sales, Events, F&B, Front Desk) and how design supports their objectives.

• Practice Design Scenarios: Think about how you would approach common hotel design tasks, such as creating a menu, a social media post for a promotion, or signage for an event.

📝 Enhancement Note: The interview process will likely heavily scrutinize the candidate's portfolio for evidence of hospitality-specific design experience and their ability to apply design principles within a strict brand framework. Practical design assessments are common for creative roles.

🛠 Tools & Technology Stack

Primary Tools:

• Canva: Essential for quick creation of social media graphics, internal communications, and other digital assets where speed and ease of use are prioritized.

• Adobe Photoshop: Critical for photo retouching, image manipulation, and creating raster-based graphics.

• Adobe Illustrator: Necessary for creating vector graphics, logos, icons, and illustrations that can be scaled without loss of quality.

• Adobe InDesign: Key for layout design of print collateral such as brochures, menus, room directories, and flyers, ensuring precise typography and image placement.

Analytics & Reporting:

CRM & Automation:

• No direct CRM responsibilities are expected, but understanding how marketing collateral is distributed or linked through CRM or marketing automation platforms (e.g., for email campaigns) can be advantageous.

📝 Enhancement Note: Proficiency in Canva and the full Adobe Creative Suite is a non-negotiable requirement and should be prominently featured on a candidate's resume and portfolio. The ability to use these tools efficiently for various outputs is paramount in a fast-paced hotel environment.

👥 Team Culture & Values

Operations Values:

• Guest Centricity: All design efforts should ultimately aim to enhance the guest experience, whether through marketing materials or in-room collateral.

• Excellence & Quality: A commitment to producing high-quality, polished designs that reflect positively on the Mercure brand and Accor.

• Efficiency & Agility: The ability to respond promptly to design requests, manage multiple projects, and deliver within tight deadlines is crucial for supporting hotel operations.

• Sustainability: Aligning with the hotel's Green Key certification and Accor's ESG goals by promoting eco-friendly practices through design where appropriate.

Collaboration Style:

• Cross-Functional Partnership: Working closely and effectively with marketing, sales, events, F&B, and management teams, acting as a design partner to help them achieve their objectives.

• Responsive Communication: Maintaining open lines of communication, providing updates on design progress, and actively seeking feedback to ensure designs meet expectations.

• Team Support: Willingness to assist colleagues and contribute to a positive and productive work environment within the hotel.

📝 Enhancement Note: The emphasis on sustainability and guest-centricity, coupled with the need for agile collaboration, defines the operational culture for this role. The designer must be a team player who can translate brand values into tangible visual assets that support both guest satisfaction and business goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Stakeholders: Juggling design requests and priorities from various hotel departments, each with potentially different needs and deadlines.

• Maintaining Brand Consistency Across Diverse Outputs: Ensuring that brand guidelines are applied uniformly across a wide range of print and digital materials, from a social media post to a large-format banner.

• Rapid Turnaround Times: The dynamic nature of the hospitality industry often requires quick design solutions for promotions, events, or urgent marketing needs.

• Adapting to Evolving Trends: Staying current with graphic design trends, social media platform updates, and digital marketing best practices to keep hotel collateral fresh and engaging.

Learning & Development Opportunities:

• Specialized Hospitality Design Training: Access to Accor's learning resources for deeper insights into hotel branding, marketing strategies within the hospitality sector, and effective guest communication design.

• Tool Proficiency Enhancement: Opportunities to attend workshops or online courses to further master Adobe Creative Suite, Canva, or explore new design software and techniques.

• Cross-Departmental Exposure: Gaining a comprehensive understanding of hotel operations by working closely with different departments, which can inform design strategy and career development.

• Mentorship: Potential to be mentored by experienced marketing professionals within Accor or learn from international design teams within the group.

📝 Enhancement Note: The primary challenges revolve around managing diverse demands and tight timelines inherent in the hospitality sector. Growth opportunities are strongly tied to Accor's structured development programs and the potential for cross-functional learning within a large hotel operation.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for creating a social media campaign graphic for a hotel promotion. How do you ensure it aligns with both the brand and the campaign's objectives?" (Focus on process, brand adherence, and strategic thinking)

• "How would you approach designing a new menu for our F&B outlets? What factors would you consider to make it visually appealing and functional?" (Focus on user-centered design, operational needs, and aesthetic considerations)

Company & Culture Questions:

• "What do you know about AccorHotels and the Mercure brand? How would your design approach reflect our values, particularly our commitment to sustainability?" (Focus on research, brand alignment, and value integration)

• "How do you stay updated on graphic design trends, and how would you incorporate them into your work at Mercure Miri City Centre while maintaining brand consistency?" (Focus on continuous learning and brand stewardship)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the objective, your role, the challenges, your creative solution, and the outcome (if measurable).

• Highlight Hospitality Relevance: Emphasize projects that demonstrate your understanding of the hospitality industry's unique design needs and aesthetics.

• Showcase Tool Proficiency: Be ready to discuss how you utilized specific tools like Canva, Photoshop, Illustrator, and InDesign to achieve your design goals.

• Prepare for Technical Questions: Be ready to explain design choices, color theory, typography, and layout principles.

• Engage and Ask Questions: Show enthusiasm for the role and the hotel. Prepare thoughtful questions about the team, the design challenges, and the hotel's upcoming marketing initiatives.

📝 Enhancement Note: Interviewers will be assessing not only creative talent but also the candidate's understanding of the hospitality business, their ability to collaborate within an operational environment, and their commitment to brand standards.

📌 Application Steps

To apply for this Graphic Designer position:

• Submit your application through the provided SmartRecruiters link.

• Tailor Your Resume: Ensure your resume highlights your experience in graphic design, specifically mentioning Canva and Adobe Creative Suite proficiency, and any previous work in the hospitality or tourism industry. Quantify achievements where possible (e.g., "Designed 50+ social media graphics per month," "Contributed to a 15% increase in event bookings through promotional collateral").

• Curate Your Portfolio: Select your strongest, most relevant design pieces, prioritizing hospitality-related work. Ensure it's easily accessible online and clearly organized. Be prepared to walk through 2-3 key projects during an interview, detailing your process and impact.

• Prepare for a Design Challenge: Be ready to demonstrate your design skills, potentially through a brief test or a discussion about how you'd approach a specific hotel design task. Practice articulating your design rationale concisely.

• Research Accor & Mercure Miri City Centre: Familiarize yourself with the company's values, the Mercure brand identity, and the hotel's unique selling points (e.g., Green Key certification). This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.