UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Fundraise Up

Location: Spain - Remote

Job Type: Full-Time

Category: User Experience Research / Product Research

Date Posted: 2026-09-02T13:58:05

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead complex, ambiguous, and high-impact UX research initiatives to directly inform and shape product strategy for a global fundraising platform.

• Build and scale a pragmatic UX Research practice within the Design team, establishing processes, providing coaching, and ensuring quality guardrails for independent designer-led studies.

• Act as the dedicated UX Research expert within the Research Team, collaborating closely with Product Managers, Product Designers, Marketing Researchers, and Product Analytics to deliver comprehensive user insights.

• Drive the adoption of AI tools and methodologies within the research function, leveraging them to enhance operational efficiency, accelerate synthesis, and explore innovative research approaches.

📝 Enhancement Note: This role is positioned as a senior individual contributor with significant responsibility for both executing high-impact research and establishing best practices for a growing research function. The emphasis on AI integration and the "research radar" concept suggests a forward-thinking company culture that values continuous learning and proactive knowledge sharing.

📈 Primary Responsibilities

• Proactively identify research opportunities and act as a change agent, evangelizing UX research across the organization and coaching colleagues on effective research methodologies.

• Develop and implement a scalable, pragmatic UX research process for the Design team, enabling designers to conduct appropriate research independently while maintaining high-quality standards.

• Lead end-to-end research projects, from brief intake and methodology design to participant recruitment, data analysis, synthesis, presentation, and driving actionable product decisions.

• Select and apply appropriate research methods (e.g., interviews, usability tests, concept tests, surveys, competitive analysis) based on research objectives, business goals, and timeline constraints.

• Independently manage all aspects of research execution, including participant recruitment, scheduling, logistics, tool setup, note-taking, and documentation, demonstrating a high degree of ownership.

• Collaborate closely with Product Analytics to integrate quantitative data with qualitative findings, providing Product Managers with a holistic understanding of user behavior and impact.

• Experiment with and adopt innovative research approaches and tools, including AI-enabled methods like synthetic users, to enhance research depth and efficiency.

• Champion user needs and constraints by ensuring they are consistently represented in product development decisions, moving beyond anecdotal feedback to evidence-based insights.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership in building a research practice and hands-on execution of complex research projects. The emphasis on independence in managing recruitment and logistics indicates a need for self-sufficiency and strong operational skills in the candidate.

🎓 Skills & Qualifications

Education: A postgraduate degree in a relevant field such as Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related discipline is preferred, with academic/scientific research background (graduate/PhD track) being a strong plus.

Experience: Minimum of 5-10 years of proven experience in conducting UX research end-to-end with a high degree of ownership and autonomy. Experience working across both B2C and B2B products and audiences is essential.

Required Skills:

• End-to-End UX Research: Demonstrated ability to manage the entire research lifecycle, from planning and execution to analysis and reporting.

• Methodological Expertise: Proficiency in selecting and applying a wide range of research methods, including interviews, usability testing, concept testing, surveys, desk research, and competitive analysis.

• AI Tool Proficiency: Proven experience in meaningfully using AI tools (e.g., Claude) to accelerate research operations, synthesis, and analysis, while maintaining methodological rigor and human judgment.

• B2B & B2C Experience: Experience conducting research for both business-to-business and business-to-consumer products and user segments.

• Stakeholder Management & Communication: Ability to effectively collaborate with and influence Product Managers, Designers, Product Analytics, Sales, CS, Support, and Marketing teams.

• Research Quality & Ethics: Commitment to high research quality standards, including correct methodology, structured approaches, predictable timelines, and ethical participant treatment.

• Independent Operations: Self-sufficiency in managing participant recruiting platforms, scheduling, logistics, tool setup, and note-taking without constant supervision.

• Language Proficiency: Fluent English for participant interaction, moderation, and presentation.

Preferred Skills:

• NN/g Certifications: Holding certifications from Nielsen Norman Group indicates a strong foundation in UX research best practices.

• Analytics Tool Proficiency: Experience with tools like PostHog, Tableau, or similar for connecting quantitative and qualitative data.

• Insights Repository Tools: Familiarity with tools like Productboard for managing and synthesizing research findings.

• Mentoring & Teaching: Experience in mentoring junior researchers, conducting workshops, or leading onboarding sessions to share research craft.

• Accessibility Expertise: Understanding and application of accessibility principles in research and product design.

📝 Enhancement Note: The experience level (5-10 years) suggests this role is for a senior individual contributor who can operate independently and mentor others. The strong emphasis on AI tools indicates a requirement for candidates who are already proficient and innovative in their application.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of End-to-End Research: Showcase 2-3 detailed case studies demonstrating your ability to lead complex research projects from initial brief to actionable insights and product impact.

• Methodology Selection Justification: Clearly articulate why specific research methods were chosen for each project, linking them to research objectives, business goals, and constraints.

• Data Synthesis and Analysis: Provide examples of how you synthesized qualitative and quantitative data to derive meaningful insights, illustrating your analytical capabilities.

• Impact Demonstration: Quantify the impact of your research on product decisions, user experience improvements, or business outcomes (e.g., conversion rates, user satisfaction).

• AI Tool Integration Examples: Include examples of how you leveraged AI tools to enhance your research process, such as for generating survey drafts, summarizing notes, identifying themes, or creating initial reports.

Process Documentation:

• Research Process Framework: Detail your systematic approach to building and scaling a UX research practice, including templates for research briefs, methodologies, and reporting.

• Designer Enablement Strategy: Outline how you would coach and empower designers to conduct their own research, including training materials, best practice guides, and quality control mechanisms.

• Collaboration Workflow: Illustrate how you integrate research findings with Product Management, Design, and Analytics through clear workflows and communication strategies.

• "Research Radar" Concept: Provide an example of how you would establish and maintain a "research radar" to track internal learnings, market trends, and competitor moves, and how you would disseminate this knowledge.

📝 Enhancement Note: A strong portfolio is critical for this role, not only showcasing execution but also the strategic thinking behind building a research practice. Demonstrating AI integration within portfolio examples will be a key differentiator.

💵 Compensation & Benefits

Salary Range: The compensation range for this role is €3,300 - €4,300 gross per month.

Benefits:

• Comprehensive Health Coverage: Private medical insurance for the employee and their family.

• Generous Time Off: 23 paid vacation days per year and 11+ paid public holidays per year.

• Paid Sick Leave: 5 company-paid sick leave days.

• Professional Development:

  • English learning courses.
  • Support for relevant professional education and certifications.

• Wellness & Lifestyle:

  • Gym or swimming pool access.
  • Home Office Setup Assistance: support for purchasing essential furniture (office chair, desk, monitor) and other items to create a comfortable and productive remote workspace.
  • Co-working space access.

• Remote Work Support: Fully remote working arrangement.

Working Hours: The standard working hours are approximately 40 hours per week, with flexibility inherent in a remote role, allowing for effective management of research activities across different time zones and project demands.

📝 Enhancement Note: The salary is presented in EUR gross per month, which is typical for European employment. The range (€3,300 - €4,300) translates to approximately €39,600 - €51,600 annually gross. This range is competitive for a senior UX Researcher role in Spain, especially considering the remote nature and comprehensive benefits package. The emphasis on home office setup and co-working support underscores the company's commitment to enabling productive remote work.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically a global fundraising platform for nonprofits. Fundraise Up operates within the FinTech and Social Impact sectors, providing technology solutions that enable charitable organizations to increase their donation revenue through innovative digital experiences.

Company Size: Over 160 product professionals, indicating a medium-to-large sized organization with a significant focus on product development and international operations.

Founded: The founding date is not explicitly stated, but the company's growth and global reach suggest it is an established player in the nonprofit tech space, likely founded within the last decade.

Team Structure:

• Distributed Product Team: Comprised of over 160 product professionals, including designers, researchers, product managers, and engineers, primarily located across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

• Research Team: The UX Researcher will be part of a dedicated Research Team, working alongside Product and Marketing Researchers who will provide project support.

• Cross-functional Collaboration: Close collaboration is expected with Product Managers, Product Designers, and Product Analytics teams to ensure user insights are integrated into product decisions.

Methodology:

• Data-Driven & User-Centric: Fundraise Up emphasizes innovation that directly impacts results, focusing on user experience, conversion rates, and global accessibility.

• AI as a Default Tool: The company culture heavily integrates AI into daily workflows, expecting employees to leverage AI for efficiency and problem-solving across functions.

• Agile & Collaborative: Operates with a "focused team" mentality despite its scale, valuing thoughtful collaboration, strong engineering practices, and a product mindset.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: The company culture appears to be modern, international, and technologically forward-thinking, with a strong emphasis on AI integration and a flat organizational structure that values individual contribution and collaboration.

📈 Career & Growth Analysis

Operations Career Level: This role is for a Senior UX Researcher, characterized by a high degree of autonomy, ownership, and the responsibility for both individual research contributions and the strategic development of the UX Research practice. It's a pivotal role for someone looking to shape how research impacts product strategy.

Reporting Structure: The UX Researcher will be the dedicated UX Research expert within the Research Team. They will work alongside Product and Marketing Researchers who will support their projects, and will collaborate closely with Product Managers and Product Designers. The direct reporting line is not specified but is likely to a Head of Research, Design, or Product.

Operations Impact: The UX Researcher will have a direct and significant impact on product decisions by ensuring user needs and constraints are represented. By leading high-impact research and building a scalable research practice, they will contribute to improving conversion rates, donor satisfaction, and ultimately, the ability of nonprofits to grow their impact through Fundraise Up's platform. The role is instrumental in translating user feedback into product improvements that drive business results.

Growth Opportunities:

• Practice Leadership: Opportunity to build and own the UX Research practice, establishing methodologies and standards that will shape the future of research at Fundraise Up.

• Strategic Influence: Influence product strategy through high-impact research, working on complex and ambiguous problems with significant business implications.

• AI Innovation: Deepen expertise in leveraging AI for research, becoming a leader in applying these cutting-edge tools within the UX research domain.

• Mentorship & Skill Development: Opportunities to mentor junior designers and researchers, and to receive relevant professional education and training.

• Cross-functional Expertise: Develop a deep understanding of the fundraising technology landscape by working closely with product, marketing, sales, and customer success teams.

📝 Enhancement Note: This role offers significant growth potential for an experienced UX Researcher looking to move beyond execution into practice building and strategic influence. The emphasis on AI and the international scope present unique development opportunities.

🌐 Work Environment

Office Type: Fully Remote. The company embraces a distributed workforce model.

Office Location(s): While the role is remote within Spain, Fundraise Up has a distributed team presence across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

Workspace Context:

• Remote-First Culture: The company culture is built around supporting remote employees effectively.

• Home Office Support: Provides assistance for setting up a productive home workspace, including furniture (office chair, desk, monitor) and other necessary items.

• Co-working Access: Offers access to co-working spaces, providing an option for those who prefer to work outside their home or desire a change of environment.

• Collaborative Tools: Utilizes digital tools and platforms to foster collaboration and communication among distributed team members.

• Technology Stack: Access to necessary research tools, AI platforms (like Claude), and collaboration software to perform research tasks efficiently.

Work Schedule: While the standard working hours are approximately 40 hours per week, the remote nature of the role allows for flexibility in managing one's schedule to balance research activities, collaboration, and personal life, particularly important when working across different time zones within Europe.

📝 Enhancement Note: The company's commitment to a remote-first environment is reinforced by practical benefits like home office setup assistance and co-working access, indicating a focus on employee well-being and productivity regardless of location.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess alignment with the role's requirements, particularly UX research experience and AI proficiency.

• Hiring Manager Interview: A discussion focusing on your background, experience in end-to-end research, approach to building research practices, and understanding of B2B/B2C dynamics. This may include behavioral questions.

• Portfolio Presentation & Case Study: You will likely be asked to present 1-2 key case studies from your portfolio, detailing your research process, methodology, insights, and impact. Be prepared to discuss your role, challenges, and how you leveraged AI.

• Team/Cross-functional Interviews: Meetings with Product Managers, Designers, or other researchers to assess your collaboration style, communication skills, and ability to integrate research into product development workflows.

• Practical Challenge (Potential): You might be given a small research problem to solve or analyze, or asked to outline how you would approach a specific research question relevant to Fundraise Up's product.

• Final Interview: A discussion with senior leadership to evaluate cultural fit, strategic thinking, and long-term potential.

Portfolio Review Tips:

• Focus on Impact: Clearly demonstrate the business and user impact of your research. Quantify outcomes where possible (e.g., increased conversion, reduced task completion time).

• Showcase Process Rigor: Detail your research methodology, including how you selected methods, recruited participants, conducted analysis, and synthesized findings.

• Highlight AI Integration: Explicitly show how you used AI tools to enhance your research process, from planning and execution to synthesis and reporting. Explain the value AI added.

• Emphasize Ownership: For each case study, clearly articulate your specific role, responsibilities, and the level of autonomy you had.

• Tailor to the Role: Select case studies that best represent your experience with complex, ambiguous problems and your ability to build research practices.

• Prepare for Q&A: Anticipate questions about your decision-making, challenges faced, how you handle differing opinions, and your approach to mentoring.

Challenge Preparation:

• Understand Fundraise Up: Research their product, target audience (nonprofits, donors), and their mission. Understand their current focus on AI.

• Practice Research Scenarios: Be ready to discuss how you would tackle a hypothetical research problem for their platform, considering their business goals and user needs.

• Articulate Your "Research Radar": Prepare to explain how you stay updated on UX research trends, competitive landscape, and how you disseminate this knowledge.

• Communicate Clearly: Practice explaining complex research concepts and findings in a concise and understandable manner, suitable for both technical and non-technical audiences.

📝 Enhancement Note: The interview process emphasizes practical application of research skills, strategic thinking in practice building, and proficiency with AI tools. A well-prepared portfolio is essential for demonstrating these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• AI Platforms: Extensive use of AI tools is expected. Candidates should be proficient with platforms like Claude for tasks such as generating survey drafts, summarizing notes, tagging themes, creating initial reports, and exploring synthetic user methods.

• Research Execution Tools: Proficiency with various tools for conducting interviews, usability tests, and surveys (e.g., Zoom, Google Meet, SurveyMonkey, Typeform, UserTesting.com, Lookback).

• Collaboration & Documentation: Tools like Slack, Notion, Confluence, or similar for team communication, project documentation, and knowledge sharing.

Analytics & Reporting:

• Product Analytics: Experience with tools like PostHog (a strong plus) or similar for connecting quantitative user behavior data with qualitative research findings.

• Data Visualization: Familiarity with tools like Tableau (a strong plus) or other BI platforms for creating dashboards and reports to visualize user data and research insights.

CRM & Insights Management:

• Insights Repository: Experience with tools like Productboard (a strong plus) or other platforms for organizing, synthesizing, and managing user feedback and research insights.

• Recruiting Platforms: Familiarity with platforms or methods for recruiting research participants, managing schedules, and handling logistics independently.

📝 Enhancement Note: The emphasis on AI tools is a defining characteristic of this role's technology stack. Proficiency in leveraging AI for research operations and synthesis is a must-have, not a nice-to-have. Familiarity with PostHog, Tableau, and Productboard are strong advantages.

👥 Team Culture & Values

Operations Values:

• User Empathy & Care: A deep-seated empathy and respect for people, particularly for users who are nonprofits and donors contributing to good causes. This translates to ethical, sensitive, and respectful participant interactions.

• Data-Driven Decision Making: A commitment to grounding product decisions in both qualitative and quantitative evidence, ensuring user needs are represented beyond mere opinions.

• Efficiency & Pragmatism: A focus on building a "pragmatic" research process that is effective and doesn't become a bottleneck, valuing efficiency and actionable insights.

• Continuous Learning & Innovation: An eagerness to experiment with new approaches and tools, including AI-enabled methods, and to stay current with industry trends through a "research radar."

• Ownership & Accountability: A culture where individuals take full ownership of their work, from research execution to managing logistics and driving actions.

Collaboration Style:

• Cross-functional Integration: Strong emphasis on working closely with Product, Design, and Analytics teams to create a holistic view of user behavior and ensure research insights are integrated into the product lifecycle.

• Knowledge Sharing: A culture that encourages sharing learnings and market insights across the team, exemplified by the "research radar" concept, to keep everyone informed and avoid blind spots.

• Coaching & Enablement: A supportive approach where senior members (like this role) coach and enable others (e.g., designers) to build their research capabilities.

• Flat Structure: Operates with a flat structure where "no politics, just great work with great people" is valued, fostering open communication and direct contribution.

📝 Enhancement Note: The company values a blend of empathetic user focus, rigorous data-driven decision-making, and proactive innovation, particularly in the adoption of AI. Collaboration is key, with an emphasis on shared learning and cross-functional teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Building & Scaling a Research Practice: Establishing a robust, scalable, and pragmatic UX Research practice from the ground up, defining processes, and ensuring consistent quality across a growing team.

• Driving Research Adoption: Acting as an evangelist and change agent to embed research deeply into the product development culture and ensuring it's a consistent habit.

• Balancing Strategic & Tactical Work: Managing the dual responsibilities of leading high-impact strategic research projects while also enabling and coaching designers for their research needs.

• Navigating Ambiguity: Tackling complex, ambiguous, and high-impact research problems that require independent problem-solving and innovative methodological approaches.

• AI Integration & Evolution: Staying at the forefront of AI-enabled research methods, experimenting with new tools, and ensuring their effective and ethical application within the research workflow.

Learning & Development Opportunities:

• Practice Leadership Development: Gain hands-on experience in building and defining research operations, which is a significant career growth opportunity for senior researchers.

• AI Research Specialization: Become a subject matter expert in applying AI tools and methodologies to UX research, a highly sought-after skill in the current market.

• Cross-functional Expertise: Deepen understanding of product strategy, analytics, and marketing by working closely with these functions in a fast-paced tech environment.

• Industry Exposure: Gain insights into the nonprofit sector and the unique challenges and opportunities in fundraising technology.

• Professional Education: Access to relevant professional education and English learning courses to further enhance skills and career development.

📝 Enhancement Note: The primary challenge and growth opportunity lie in the dual role of executing critical research and strategically building out the research function. Candidates who thrive on establishing processes and driving adoption will find this role highly rewarding.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to building a scalable UX Research practice within a Design team. How would you balance enabling designers with maintaining quality guardrails?"

• "How do you identify and prioritize research opportunities for complex, ambiguous product challenges? Walk us through a time you proactively identified a research need."

• "How do you ensure user needs and constraints are represented in product decisions, especially when faced with strong opinions or conflicting data?" Company & Culture Questions:

• "How have you used AI tools in your previous UX research roles? Can you provide specific examples of how AI improved your efficiency or the quality of your research?"

• "Fundraise Up emphasizes a 'research radar.' How would you establish and maintain such a system, and how would you disseminate the knowledge within the team?"

• "Describe a time you acted as an evangelist for UX research or a specific research methodology. How did you influence stakeholders and drive adoption?" Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem/Opportunity -> Your Role & Ownership -> Research Questions -> Methodology (why these methods?) -> Key Findings -> Actions Taken/Recommendations -> Impact (quantified if possible).

• AI Integration: Explicitly call out where and how AI tools were used in your process. Discuss the benefits and any limitations or human oversight required.

• Focus on Decision Making: Be prepared to discuss the "so what?" of your findings – how did they directly influence product decisions or strategy?

• Engage Your Audience: Make it a conversation. Encourage questions throughout or at key points. Be ready to dive deeper into specific aspects of your work.

• Showcase Your "Research Radar" Thinking: Even if not a specific case study, discuss how you stay current and how you would share that knowledge at Fundraise Up.

📝 Enhancement Note: Candidates should prepare to articulate their strategic vision for UX research, demonstrate hands-on AI proficiency, and clearly showcase their ability to drive impact through well-executed research and effective stakeholder management.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the Fundraise Up careers page.

• Curate Your Portfolio: Select 2-3 of your most impactful UX research projects. For each, clearly articulate the problem, your role, the methodology used (and why), key findings, actionable recommendations, and the resulting impact. Crucially, highlight how you leveraged AI tools in your process and the value they added.

• Tailor Your Resume: Ensure your resume clearly outlines your experience in end-to-end UX research, your proficiency with various research methods, your B2B/B2C experience, and any experience in building research practices. Integrate keywords such as "UX Research," "Product Strategy," "Usability Testing," "AI Tools," and "Stakeholder Management."

• Prepare Your Presentation: Practice presenting your portfolio case studies. Focus on storytelling, clearly explaining your process, and demonstrating the impact of your work. Be ready to answer in-depth questions about your methodology, decision-making, and AI usage.

• Research Fundraise Up: Understand their mission, product offerings, target audience (nonprofits and donors), and their commitment to AI. Consider how your skills and experience align with their goals and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.