UX Mid Designer Tres Cantos Híbrido

📍 Job Overview

Job Title: UX Mid Designer Tres Cantos Híbrido

Company: knowmad mood

Location: Madrid, Community of Madrid, Spain

Job Type: FULL_TIME

Category: UX/Product Design Operations

Date Posted: 2026-09-02T15:27:56

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on enhancing the user experience (UX) and service design for digital products, with a strong emphasis on the banking sector.

• Responsibilities include conducting user research, defining information architecture, and creating interactive prototypes to optimize digital product usability.

• The position requires collaboration with cross-functional teams, including developers and product managers, throughout the design and implementation lifecycle.

• Candidates will be expected to document design processes and decisions clearly, contributing to the overall efficiency and effectiveness of product development.

📝 Enhancement Note: While the title suggests a design role, the emphasis on "operations" within the context of digital products, user research, process documentation, and cross-functional collaboration aligns it with a UX/Product Design Operations function. The role bridges the gap between user-centered design principles and the operational execution of product development within a larger organizational framework.

📈 Primary Responsibilities

• Conduct comprehensive user research utilizing both qualitative and quantitative methodologies to gather insights into user behaviors, needs, and pain points.

• Perform product and competitor analysis, including benchmarking, heuristic evaluations, and user experience assessments, to identify areas for strategic improvement.

• Define and document the information architecture for digital products, encompassing content inventories, navigation trees, user flows, and site maps.

• Design and execute usability testing sessions and other validation activities to ensure proposed solutions meet user needs and business objectives.

• Create detailed wireframes, interactive prototypes, and final designs for web and mobile platforms, ensuring consistency with established design systems.

• Document all design processes, decisions, and deliverables in a clear, structured, and accessible manner for stakeholder review and future reference.

• Collaborate closely with development teams, product managers, and other stakeholders to ensure seamless integration of design solutions throughout the product lifecycle.

• Analyze user journeys and interaction patterns to propose innovative solutions that enhance user engagement and satisfaction.

📝 Enhancement Note: The responsibilities listed emphasize a structured, process-oriented approach to UX design, aligning with operational excellence. The requirement to document processes and collaborate closely with development teams highlights the operational aspect of this design role.

✅ Skills & Qualifications

Education: While no specific degree is mandated, a strong educational background in Human-Computer Interaction (HCI), Design, Psychology, or a related field is highly beneficial. Equivalent practical experience will also be considered.

Experience: Minimum of 2-5 years of demonstrable experience in UX Design, Service Design, or closely related disciplines, with a proven track record of working within the banking sector.

Required Skills:

• Proven experience in UX Design, User Experience, Service Design, or similar disciplines, with a focus on the banking sector.

• Solid understanding of Usability principles and Heuristic evaluation techniques.

• Expertise in Information Architecture and Interaction Design.

• Knowledge of Human-Computer Interaction (HCI) principles applied across various devices and platforms (Mobile, Tablet, Desktop).

• Experience in defining navigation flows and product functionalities.

• Proficiency in Prototyping and Wireframing tools.

• Demonstrated ability to clearly and structurally document design work and processes. Preferred Skills:

• Experience with Voice Interfaces, Virtual Reality (VR), and Augmented Reality (AR) design.

• Familiarity with Design Systems and their implementation.

• Experience conducting user research using both qualitative and quantitative methods.

• Ability to analyze user data and translate insights into actionable design recommendations.

• Familiarity with Agile development methodologies and cross-functional team collaboration.

📝 Enhancement Note: The specific mention of the "banking sector" is a critical differentiator. Candidates with experience in regulated industries will have a significant advantage. The breadth of HCI application (VR/AR, Voice) suggests a forward-thinking approach to design challenges.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 detailed case studies demonstrating your UX/Service Design process from problem identification to solution implementation, specifically within the banking or a similarly regulated industry.

• Each case study should clearly outline the problem statement, your role, the methodologies used (e.g., user research, wireframing, usability testing), key decisions made, and the measurable impact or outcomes.

• Include examples of wireframes, interactive prototypes, and final design deliverables.

• Highlight your ability to document processes, including information architecture diagrams, user flows, and interaction specifications.

• Demonstrate how you have collaborated with development and product teams to bring designs to life. Process Documentation:

• Provide examples of how you have documented user research findings, including user personas, journey maps, and usability test reports.

• Showcase your ability to create and maintain clear information architecture documentation, such as sitemaps and navigation models.

• Include examples of how you have documented design decisions, rationale, and specifications for developers.

• Demonstrate experience in creating and adhering to design systems or style guides.

📝 Enhancement Note: For a mid-level role with an operational focus, the portfolio is paramount. It needs to demonstrate not just design output but also the process and documentation rigor. The emphasis on banking sector experience should be evident in the case studies.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Mid-Level UX Designer in Madrid, Spain, with hybrid work arrangements and specific sector experience (banking), the estimated annual salary range is €35,000 - €50,000. This estimate accounts for the required experience, specific industry knowledge, and the cost of living in Madrid.

Benefits:

• Contrato Indefinido (Indefinite Contract): Offers job security and long-term commitment.

• Hybrid Work Model: 2 days remote, 3 days in-office in Tres Cantos (Madrid), providing flexibility and in-person collaboration.

• Internal Training & Certifications: Access to continuous learning opportunities and professional development, including a specific training calendar.

• Flexible Compensation Plan: Includes options for health insurance, transportation allowance, childcare vouchers, and restaurant vouchers.

• Referral Program: Opportunity to earn bonuses by referring qualified candidates.

• Events, Meetups, Tech Days, and Talks: Engagement in company-organized professional and social events.

• Generous Paid Time Off: 26 days of rest (22 vacation days, 2 free days, plus Christmas Eve and December 31st as default holidays).

Working Hours: Standard working hours are 8:00 AM to 5:45 PM, with a shorter day on Fridays (8:00 AM to 3:00 PM). A condensed, intensive schedule is observed for three months during the summer (mid-June to mid-September).

📝 Enhancement Note: The salary range is an estimation based on general market data for UX roles in Madrid and the specified experience level. The benefits package is comprehensive, with specific mention of a flexible compensation plan and generous PTO, which are attractive to professionals seeking work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Transformation, Technology Consulting. knowmad mood operates at the intersection of technology and business, helping clients navigate digital changes.

Company Size: Over 3,000 employees. This large size suggests a well-established organization with structured processes, diverse teams, and ample opportunities for internal mobility and specialization.

Founded: The founding date is not explicitly provided, but the company's description as "leading" and "in constant evolution" indicates a mature yet dynamic organization focused on innovation and sustainable development.

Team Structure:

• The UX/Design team is likely part of a larger digital transformation or product development division. It will comprise specialists in UX, UI, Service Design, and possibly User Research.

• Reporting structure will likely involve a UX Lead or Design Manager, with designers collaborating closely with Product Owners, Project Managers, and Development teams.

• Cross-functional collaboration is a core tenet, with designers working alongside business analysts, developers, and client stakeholders to ensure cohesive product delivery. Methodology:

• Data Analysis & Insights: Emphasizes data-driven decision-making, using user research and analytics to inform design strategies.

• Workflow Planning & Optimization: Focuses on streamlining processes for efficient product development and iterative design improvements.

• Automation & Efficiency: Seeks to leverage technology and best practices to enhance operational efficiency within design and development cycles.

Company Website: https://www.knowmadmood.com/

📝 Enhancement Note: The company's size and focus on digital transformation suggest a fast-paced, innovative environment. The emphasis on collaboration and data-driven approaches is crucial for operations-minded professionals. The mention of "sustainable development" hints at a socially conscious company culture.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Designer. This role is for an individual contributor who has moved beyond foundational design tasks and is capable of independently managing significant portions of the UX/Service Design process, including research, ideation, prototyping, and validation. They are expected to contribute strategically to product improvements and mentor junior designers.

Reporting Structure: The role reports to a Design Lead or Manager, who oversees the UX/Product Design function. This structure allows for guidance and professional development while granting autonomy in daily tasks.

Operations Impact: This role directly impacts the success of digital products by ensuring they are user-centered, intuitive, and effective. By optimizing the user experience, the designer contributes to increased customer satisfaction, higher conversion rates, reduced support costs, and ultimately, revenue growth for clients in the banking sector.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas like Service Design, User Research, or emerging technologies (VR/AR, Voice).

• Leadership: Potential to advance into Senior Designer, Lead Designer, or UX Manager roles, overseeing projects and teams.

• Skill Development: Continuous learning through internal training, certifications, and exposure to diverse projects within the banking and digital transformation space.

• Cross-functional Exposure: Gaining experience by working with various client-facing teams and understanding broader business objectives.

📝 Enhancement Note: The growth path for a UX Designer in an operations-focused role within a large consultancy like knowmad mood is typically strong. It involves deepening technical skills, developing leadership capabilities, and potentially specializing in high-demand areas like FinTech UX.

🌐 Work Environment

Office Type: Hybrid work model, with 3 days per week in the Tres Cantos office (Madrid) and 2 days remote. This offers a blend of structured office collaboration and remote flexibility.

Office Location(s): Tres Cantos, Madrid, Spain. This location provides access to a vibrant tech and business hub.

Workspace Context:

• Collaborative Environment: The office setting is designed to foster collaboration, with spaces for team meetings, brainstorming sessions, and informal interactions.

• Operations Tools & Technology: Access to industry-standard design and prototyping tools, collaboration platforms, and potentially specialized research equipment.

• Team Interaction: Regular opportunities to interact with fellow designers, developers, product managers, and other project team members, facilitating knowledge sharing and problem-solving.

Work Schedule: The standard schedule includes an intensive summer period and a consistent weekday structure, allowing for predictable planning of work and personal time.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, balancing the need for in-person collaboration essential for design sprints and ideation with the flexibility of remote work. This is increasingly standard for operations and design roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role's requirements, particularly banking sector experience.

• Technical Interview/Portfolio Presentation: A session where you present your portfolio, discuss your design process, and answer questions about your experience, methodologies, and problem-solving approach. Expect to detail your work on banking-related projects.

• Skills Assessment/Case Study: Potentially a practical exercise or case study to evaluate your design thinking, problem-solving skills, and ability to apply UX principles to a specific challenge, possibly related to banking products.

• Team/Cultural Fit Interview: An opportunity to meet with potential team members and hiring managers to assess your collaborative style, communication skills, and alignment with knowmad mood's values.

Portfolio Review Tips:

• Tailor to Banking: Ensure your portfolio prominently features projects relevant to the banking sector, showcasing an understanding of its unique challenges and user needs.

• Process Over Polish: While aesthetics matter, prioritize clearly demonstrating your thought process, research methodologies, and iterative design improvements.

• Quantify Impact: Whenever possible, use data and metrics to illustrate the impact of your design solutions (e.g., improved conversion rates, reduced error rates, increased user satisfaction scores).

• Storytelling: Structure your case studies as narratives that highlight the problem, your strategic approach, the execution, and the successful outcome.

• Documentation Examples: Include examples of your process documentation (e.g., user flows, wireframes, IA diagrams) to showcase your operational rigor.

Challenge Preparation:

• Banking Scenarios: Familiarize yourself with common UX challenges in the banking industry (e.g., security, trust, complex financial processes, onboarding, mobile banking features).

• Design Thinking Framework: Be prepared to articulate your approach using a design thinking framework (Empathize, Define, Ideate, Prototype, Test).

• Communication Skills: Practice articulating your design rationale clearly and concisely, especially when discussing technical constraints or business objectives.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's portfolio, especially for banking sector experience. Candidates should be prepared to articulate their design process and its operational execution in detail.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Wireframing: Figma, Sketch, Adobe XD, InVision, Axure RP. Candidates should be proficient in at least one primary tool.

• User Research Tools: Tools for surveys (e.g., SurveyMonkey, Typeform), user testing platforms (e.g., UserTesting.com, Lookback), and potentially analytics tools for user behavior tracking.

• Collaboration & Documentation: Confluence, Jira, Miro, Slack, Google Workspace. Essential for team communication and process documentation.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (familiarity is a plus for understanding user behavior data).

• Data Visualization: Tools like Tableau or Power BI might be used for presenting research findings or performance metrics, though direct use by UX designers may vary.

CRM & Automation:

• While not directly used by UX designers, understanding how CRM systems (e.g., Salesforce) and marketing automation platforms interact with the user journey can provide valuable context for designing integrated experiences.

📝 Enhancement Note: Proficiency in industry-standard UX design and prototyping tools like Figma is crucial. Experience with collaboration platforms like Jira and Confluence is also important for an operations-focused role.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on working together across disciplines (UX, Development, Product, Business) to achieve shared goals. Expect active participation in team discussions and cross-functional workshops.

• Innovation: Encouragement to bring new ideas, explore emerging technologies, and find creative solutions to user and business challenges.

• Commitment: Dedication to delivering high-quality work, meeting project deadlines, and contributing to the success of clients and the company.

• Fun: A belief that a positive and enjoyable work environment fosters creativity and productivity. Expect team-building activities and a generally supportive atmosphere.

• Trust: Fostering an environment of mutual respect, transparency, and autonomy, where individuals are empowered to do their best work.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be integrated members of product teams, working closely with developers and product managers from conception through launch.

• Process Review Culture: Openness to feedback on designs and processes, with a commitment to continuous improvement through iterative cycles.

• Knowledge Sharing: Active participation in internal meetups, tech talks, and knowledge-sharing sessions to disseminate best practices and learnings across the organization.

📝 Enhancement Note: The company's stated values (collaboration, innovation, commitment, fun, trust) are common in tech-forward companies. For an operations-minded UX designer, understanding how these values translate into daily work, particularly "collaboration" and "commitment," will be key to fitting in.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Requirements: Navigating the complexities of client demands, technical constraints, and user experience goals, especially within the highly regulated banking sector.

• Adopting New Technologies: Keeping pace with rapid advancements in UX tools, methodologies, and emerging interfaces (VR/AR, Voice) while delivering on current projects.

• Cross-functional Communication: Ensuring clear and effective communication between design, development, and business stakeholders to avoid misunderstandings and ensure alignment.

• Maintaining Design Consistency: Upholding design standards and ensuring consistency across multiple platforms and projects within a large organization.

Learning & Development Opportunities:

• Operations Skill Advancement: Opportunities to hone skills in process documentation, workflow optimization, and cross-functional project management.

• Industry Conferences & Certifications: Support for attending relevant UX, design, and FinTech conferences, as well as pursuing certifications in specialized areas.

• Mentorship & Leadership: Access to mentorship programs and potential pathways to leadership roles, guiding junior designers and managing project streams.

📝 Enhancement Note: The challenges are typical for a designer in a consulting environment, particularly concerning client management and technical integration. The growth opportunities highlight a clear path for career progression within the operations and design disciplines.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs in a banking project. How did you approach it?" (Focus on your process for negotiation, data-driven arguments, and documentation).

• "How do you ensure the usability and accessibility of your designs for diverse user groups, particularly in a financial context?" (Highlight your research methods, testing strategies, and adherence to guidelines).

• "Walk us through your process for defining the information architecture for a complex digital product. What tools and documentation do you use?" (Emphasize your structured approach and clarity in documentation). Company & Culture Questions:

• "What attracts you to knowmad mood and our focus on digital transformation?" (Research the company's mission, values, and recent projects).

• "How do you approach collaboration with developers and product managers? Can you give an example of a successful collaboration?" (Focus on communication, empathy, and iterative feedback loops).

• "How do you stay updated with the latest UX trends and technologies, especially those relevant to the banking sector?" (Showcase your commitment to continuous learning and professional development). Portfolio Presentation Strategy:

• Banking Focus: Select case studies that best demonstrate your experience and understanding of the banking industry's specific UX challenges.

• Process Narrative: Clearly articulate the "why" behind your design decisions, supported by research and user insights.

• Operational Rigor: Showcase your documentation skills by including examples of wireframes, user flows, IA diagrams, and usability test reports.

• Quantifiable Results: Whenever possible, present metrics that demonstrate the positive impact of your work on user experience and business outcomes.

• Conciseness: Be mindful of time; aim for a clear, impactful presentation that highlights your key contributions and design process.

📝 Enhancement Note: Candidates should prepare to speak extensively about their portfolio, particularly demonstrating how their design process is systematic and documented, aligning with operational best practices. Specific knowledge of banking UX challenges will be a significant advantage.

📌 Application Steps

To apply for this UX Mid Designer position:

• Submit your application through the provided link on the knowmad mood careers page.

• Customize your resume: Highlight your experience in UX/Service Design, specifically mentioning your work within the banking sector. Quantify achievements where possible (e.g., "Improved user task completion rate by X%").

• Curate your portfolio: Ensure it prominently features 2-3 robust case studies demonstrating your end-to-end UX process, with a strong emphasis on projects relevant to the banking industry. Include examples of your documentation and collaboration.

• Prepare your portfolio presentation: Practice walking through your case studies, focusing on your strategic thinking, design process, and the operational aspects of your work. Be ready to discuss specific design decisions and their impact.

• Research knowmad mood: Understand their mission, values, recent projects, and their approach to digital transformation. Be prepared to articulate why you are a good fit for their culture and this specific role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.