UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Basis Technologies

Location: Bracknell, England, United Kingdom

Job Type: Full-time

Category: Product Design & User Experience

Date Posted: 2026-09-02

Experience Level: Mid-level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design complex, AI-enabled product experiences for enterprise SaaS platforms, focusing on user-centricity and intuitive interfaces.

• Conduct end-to-end UX research, from discovery and user interviews to usability testing and analysis, to deeply understand customer needs and workflows.

• Develop and iterate on product designs, translating research insights into tangible solutions from initial concepts to high-fidelity prototypes and implementation-ready assets.

• Specifically explore and design novel interaction patterns for AI-powered features, considering conversational, assistive, and adaptive AI behaviors.

📝 Enhancement Note: The role requires a strong focus on designing for complex enterprise B2B SaaS environments, with a specific emphasis on integrating AI and LLM capabilities into user experiences. This suggests a need for candidates who can navigate intricate workflows and understand the nuances of AI-driven product interactions.

📈 Primary Responsibilities

• Plan and execute comprehensive user research initiatives, including user interviews, discovery workshops, and usability testing sessions, to gather actionable insights on customer needs and behaviors.

• Translate research findings and product data into clear problem statements, user journey maps, conceptual models, and design opportunities that guide product strategy and development.

• Create detailed user experience designs, encompassing wireframes, mockups, interactive prototypes, and final design specifications, ensuring a seamless transition from concept to delivery.

• Design and refine AI-enabled features, ensuring AI responses are contextually relevant, user guidance is effective, uncertainty is managed gracefully, and error recovery mechanisms are robust.

• Explore and prototype innovative interaction paradigms for conversational AI, assistive technologies, and adaptive interfaces, moving beyond traditional linear workflows where appropriate.

• Collaborate closely with Product Managers, Engineers, and a Senior UX Designer to ensure designs align with business objectives, technical feasibility, and user needs.

• Support post-launch analysis to evaluate the effectiveness of shipped features in solving intended customer problems and identify areas for continuous improvement.

• Contribute to the ongoing refinement of UX research methodologies, design documentation standards, and overall product design practices within the team.

📝 Enhancement Note: The responsibilities highlight a proactive approach to research and design, emphasizing the iterative nature of product development and the importance of data-driven decision-making. The specific mention of AI-enabled experiences suggests a need for candidates who can think critically about how AI influences user interaction and trust.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field, or equivalent practical experience.

Experience: 2-5 years of professional experience in UX Design, with a proven track record of designing and delivering digital products, particularly within B2B SaaS, enterprise software, or similarly complex domains.

Required Skills:

• Demonstrated product thinking capabilities, evidenced by a portfolio showcasing how research, reasoning, and iteration influenced final design outcomes.

• Proficient in UX research methodologies, including the ability to independently plan and conduct user interviews, usability testing, and exploratory research.

• Strong experience in end-to-end digital product design, from initial discovery and concept development through to detailed prototyping and implementation-ready design.

• Experience designing complex workflows and systems, particularly those involving sophisticated, multi-step user journeys.

• Solid understanding of AI and Large Language Model (LLM) behaviors, with an awareness of how uncertainty, context, and generated responses impact user experience.

• Excellent collaboration and communication skills, with the ability to work effectively within cross-functional teams, including Product Management and Engineering.

• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar. Preferred Skills:

• Experience or a strong interest in designing AI-powered products and exploring interaction patterns beyond traditional screen-based interfaces.

• Familiarity with Agile development methodologies and experience working in fast-paced, iterative environments.

• Knowledge of SAP environments and enterprise software change management processes is a plus.

• Experience contributing to the development of design systems.

📝 Enhancement Note: The emphasis on a portfolio that demonstrates "product thinking" and the "shaping of the final experience" over just the "finished interface" indicates a preference for candidates who can articulate their design process, strategic reasoning, and the impact of their work beyond aesthetics. The required experience level of 2-5 years aligns with a mid-level designer capable of independent work and contributing to complex projects.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that clearly articulates the candidate's design process, emphasizing product thinking, user research, strategic rationale, and iterative improvements.

• Case studies should highlight how user insights and data were leveraged to solve complex problems and shape the final user experience, not just present polished final screens.

• Demonstrations of experience with complex workflows, B2B SaaS products, or enterprise software are highly valued.

• Evidence of designing or exploring AI-enabled experiences and innovative interaction patterns is a significant advantage. Process Documentation:

• Showcase examples of how research findings were translated into actionable design decisions and documented.

• Include documentation of design iterations and the rationale behind significant changes.

• Provide examples of collaboration with engineering and product teams, demonstrating how designs were translated into implementation-ready specifications.

📝 Enhancement Note: The portfolio is critical for this role, serving as the primary evidence of the candidate's ability to think strategically, conduct thorough research, and deliver impactful designs in complex environments, especially concerning AI integration.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Designer with 2-5 years of experience in the UK, particularly in the Bracknell area, a competitive salary range is estimated to be between £45,000 and £65,000 annually. This range is influenced by the specific complexity of the role, the company's growth stage, and the candidate's demonstrated skills and portfolio.

Benefits:

• Competitive salary and bonus structure.

• Private Medical Insurance & health cash plan for comprehensive health coverage.

• Salary sacrifice pension scheme with contributions that increase with tenure.

• Life Assurance and Income Protection to provide financial security.

• Employee Assistance Programme offering confidential support.

• Generous holiday allowance: 25 days, increasing to 30 with tenure, plus Bank Holidays.

• Annual Learning and Development budget available after 3 months to support professional growth.

• Remote hybrid working model offering flexibility.

• Global work-abroad flexibility for up to one month per year.

• Enhanced Parental Leave policies to support new parents.

• One paid Volunteer Day per year to contribute to community initiatives.

• Employee referral bonus scheme.

• Access to Mental Health First Aiders programme.

• Partnership with the STEM Ambassador Programme.

Working Hours: The standard working hours are 40 hours per week, with a hybrid work arrangement that allows for a blend of office and remote work.

📝 Enhancement Note: The salary estimate is based on typical compensation for mid-level UX Designers in the South East of England, considering the tech industry and the specific benefits package offered, which is quite comprehensive. The hybrid work arrangement and global work-abroad flexibility are significant perks for work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on Enterprise Software and AI-driven solutions for SAP environments. Basis Technologies provides Intelligent Change Management (ICM) solutions that help businesses manage complex technological transformations.

Company Size: Over 130+ global employees, scaling rapidly. This indicates a dynamic environment where individual contributions are highly visible and impactful, but also requires adaptability and clear communication.

Founded: Over 25 years ago, with a history of enabling SAP change heroes at global leaders. This suggests a stable foundation with deep industry expertise, now evolving with AI.

Team Structure:

• The UX team is described as "small and growing," implying a collaborative and hands-on environment where designers work closely together.

• Designers will collaborate closely with Product Managers and Engineers, indicating a cross-functional, agile team structure.

• The reporting structure likely involves a Senior UX Designer, providing mentorship and guidance. Methodology:

• Emphasis on user research, discovery, and usability testing to inform product decisions.

• Iterative design process from concept to delivery, supported by qualitative insights and product data.

• Exploration of new interaction patterns, particularly for AI-enabled experiences, suggesting an innovative and forward-thinking approach.

• Contribution to improving UX practices, indicating a culture of continuous learning and process refinement.

Company Website: https://careers.basistechnologies.com

📝 Enhancement Note: The company culture is characterized by a blend of established expertise in SAP change management and an innovative drive towards AI-powered solutions. The "scale-up" nature means opportunities for impact and growth, but also a need for agility and strong collaboration.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX Designer (2-5 years experience). It offers significant opportunity for hands-on experience in a specialized domain (AI-driven enterprise software) and the chance to contribute meaningfully to product strategy and user experience. The role involves end-to-end design responsibilities, moving beyond task execution to strategic problem-solving.

Reporting Structure: The UX Designer will report to a Senior UX Designer, providing a clear mentorship path. This relationship is crucial for skill development and navigating complex projects within the organization. Collaboration will extend to Product Managers and Engineering teams, fostering a cross-functional approach.

Operations Impact: The UX Designer's impact is directly tied to shaping the usability and effectiveness of Basis Technologies' AI-driven Intelligent Change Management platform. By translating complex customer problems into clear, usable experiences, they will directly influence user adoption, efficiency gains for SAP-run businesses, and the overall success of the product in the market. The focus on AI integration means they will be at the forefront of shaping how advanced technologies are perceived and utilized by enterprise clients.

Growth Opportunities:

• Skill Specialization: Deepen expertise in designing for AI and LLM interactions, a rapidly growing and in-demand field. Gain specialized knowledge in enterprise SaaS and SAP environments.

• Career Progression: Potential to advance to a Senior UX Designer role, leading projects and mentoring junior designers, with a clear path established through the reporting structure.

• Leadership Potential: Opportunities to influence UX strategy and process improvements within a growing design team. Involvement in shaping new product features and interaction paradigms.

• Learning & Development: Access to an annual Learning and Development budget, encouraging continuous skill enhancement through courses, conferences, or certifications.

📝 Enhancement Note: The role offers a strong growth trajectory within a specialized and evolving area of UX design. The mentorship from a Senior UX Designer and the company's investment in learning and development are key factors for career advancement.

🌐 Work Environment

Office Type: The role is based in Bracknell, UK, with a hybrid working arrangement. This suggests a modern office environment designed for collaboration, with facilities to support both individual focused work and team interaction. The company has been recognized as a UK's Best Workplace, indicating a positive and supportive office culture.

Office Location(s): The primary office location is 1 Arlington Square, Bracknell, RG12 1WA, United Kingdom. This location is accessible and likely offers a professional working setting within a business park or commercial area.

Workspace Context:

• Collaborative Environment: The hybrid model and the "small, growing design team" structure promote close collaboration, with opportunities for in-person brainstorming, design critiques, and knowledge sharing.

• Tools & Technology: Access to industry-standard UX design and prototyping tools (e.g., Figma, Sketch) and likely modern IT infrastructure to support the design and development process.

• Cross-functional Interaction: The role necessitates frequent interaction with Product, Engineering, and potentially customer-facing teams, fostering a dynamic and communicative workspace.

Work Schedule: The standard work schedule is 40 hours per week, with the flexibility offered by the hybrid model. This allows for a balance between structured workdays and personal flexibility, accommodating the demands of complex design projects while supporting employee well-being.

📝 Enhancement Note: The hybrid work environment in Bracknell is designed to foster both focused individual work and robust team collaboration. The company's recognition as a Great Place to Work suggests a positive and well-supported physical and cultural workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, focusing on your resume and portfolio to assess alignment with the role's requirements, particularly product thinking and research experience.

• Portfolio Presentation & Discussion: An in-depth session where you will present selected case studies from your portfolio, articulating your design process, research methodologies, decision-making rationale, and the impact of your work. Expect detailed questions about your approach to AI-enabled design and complex workflows.

• Technical/Skills Interview: Likely involving a practical design exercise or a deeper dive into your proficiency with design tools, research techniques, and understanding of AI/LLM behaviors. This may include problem-solving scenarios relevant to Basis Technologies' product.

• Team & Culture Fit Interview: An opportunity to meet with the Senior UX Designer, Product Manager, and potentially Engineering leads to assess collaboration style, communication skills, and cultural alignment with Basis Technologies' values.

• Final Interview: Potentially with a hiring manager or senior leader to discuss overall fit, career aspirations, and confirm mutual interest.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest case studies that best showcase your product thinking, end-to-end design process, UX research skills, and experience with complex or AI-related challenges.

• Tell a Story: For each case study, clearly articulate the problem, your role, the research and discovery process, your design decisions and rationale, iterations, and the measurable outcomes or learnings. Use visuals effectively to illustrate your process.

• Highlight AI Focus: If possible, include projects that demonstrate your understanding of AI/LLM interactions or your approach to designing for uncertainty and conversational interfaces.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., improvements in user satisfaction, task completion rates, efficiency gains).

• Be Prepared to Discuss: Anticipate detailed questions about your process, why you made specific choices, how you handled constraints, and what you would do differently.

Challenge Preparation:

• Understand the Domain: Research Basis Technologies, their Intelligent Change Management platform for SAP, and the challenges of enterprise software design.

• AI Interaction Design: Familiarize yourself with best practices and emerging trends in conversational AI, assistive technology, and designing for AI uncertainty.

• Problem-Solving Scenarios: Practice articulating your approach to complex design problems, breaking them down, and proposing solutions that are user-centered, data-informed, and feasible.

• Process & Workflow Design: Be ready to discuss how you would approach designing or optimizing complex, multi-step user workflows.

📝 Enhancement Note: The interview process is heavily reliant on portfolio demonstration, emphasizing the candidate's ability to articulate their thought process and strategic contributions. Preparation should focus on showcasing a deep understanding of UX research, AI design principles, and effective communication of design impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and collaboration focus), Sketch, Adobe XD. Candidates are expected to be proficient in at least one, with Figma being a strong asset.

• User Research Platforms: Tools for conducting remote usability testing, user interviews, and surveys (e.g., UserTesting.com, Lookback, Maze, Qualtrics).

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, or similar for tracking design tasks, project progress, and documentation.

Analytics & Reporting:

• Product Analytics: Tools like Google Analytics, Mixpanel, Pendo, or Amplitude to track user behavior, feature adoption, and identify areas for improvement.

• Data Visualization: Tools such as Tableau, Power BI, or built-in dashboard capabilities within analytics platforms to present user data and insights.

CRM & Automation:

• While not directly a UX tool, familiarity with CRM systems (like Salesforce) and marketing automation platforms can provide context for B2B SaaS user journeys and business objectives.

• Understanding of how user data flows through systems is beneficial for designing integrated experiences.

📝 Enhancement Note: Proficiency in modern design and prototyping tools like Figma is essential. Familiarity with user research platforms and product analytics tools will enable the candidate to leverage data effectively in their design process and demonstrate the impact of their work.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and solving real customer problems through thoughtful design and research.

• Collaboration & Teamwork: Valuing open communication, shared learning, and collective problem-solving across design, product, and engineering.

• Innovation & Curiosity: Embracing new technologies like AI and exploring novel interaction patterns to push the boundaries of user experience.

• Data-Driven Decision Making: Using research findings and product data to inform design choices and measure success.

• Ownership & Accountability: Taking responsibility for design outcomes and driving projects to successful completion.

• Continuous Improvement: Actively seeking ways to enhance design processes, tools, and the overall user experience.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work seamlessly with Product Managers and Engineers, acting as a bridge between user needs and technical implementation.

• Constructive Feedback: A culture where feedback is welcomed and utilized to refine designs and improve team processes. Regular design critiques and reviews are likely part of the workflow.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the team and wider organization, particularly regarding AI and complex enterprise solutions.

📝 Enhancement Note: The company culture emphasizes a collaborative, innovative, and data-driven approach to product development, with a strong focus on solving complex customer problems through user-centered design, especially in the context of emerging AI technologies.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Complexity: Navigating the inherent uncertainty and nuanced behavior of AI/LLMs to create intuitive and trustworthy user experiences. This requires a blend of technical understanding and user empathy.

• Enterprise SaaS Workflows: Mastering the intricacies of complex, multi-step workflows common in enterprise software, ensuring efficiency and usability for experienced users.

• Balancing Innovation with Usability: Introducing novel AI-driven interactions while ensuring they are accessible and practical for a B2B audience accustomed to traditional interfaces.

• Rapidly Evolving Technology: Staying abreast of advancements in AI and UX design best practices in a fast-paced technological landscape.

Learning & Development Opportunities:

• AI Interaction Design Specialization: Becoming an expert in designing for AI, conversational interfaces, and assistive technologies within a real-world enterprise context.

• Deep Domain Knowledge: Gaining in-depth expertise in SAP environments and the specific challenges of Intelligent Change Management.

• Mentorship and Leadership: Learning from experienced Senior UX Designers and Product Managers, with opportunities to grow into leadership roles within the expanding design team.

• Industry Exposure: Access to an annual Learning and Development budget that can be used for courses, conferences (e.g., UX, AI, enterprise tech), and certifications.

📝 Enhancement Note: The primary challenges revolve around mastering the complexities of AI-driven design and enterprise software workflows. The growth opportunities are significant, offering specialization in a high-demand area and a clear path for career advancement within a growing company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex workflow or system. What was your process, and what were the key challenges and outcomes?" (Focus on breaking down complexity, user research, and iterative design.)

• "How would you approach designing a user experience for an AI feature that sometimes provides uncertain or slightly inaccurate responses? What principles would guide your design?" (Highlight understanding of AI limitations, transparency, error handling, and user trust.)

• "Imagine you're designing a new AI assistant for SAP change management. What are the first steps you would take in the discovery phase, and who would you involve?" (Demonstrate your research methodology and cross-functional collaboration approach.) Company & Culture Questions:

• "Based on your research, what do you see as the biggest UX challenges for Basis Technologies' Intelligent Change Management platform, and how would you address them?" (Showcase your understanding of the company's domain and your problem-solving skills.)

• "How do you envision collaborating with a Senior UX Designer and engineering teams in a hybrid work environment to deliver a high-quality product?" (Emphasize your teamwork, communication, and adaptability.)

• "Tell us about a project where you used data or user feedback to significantly change your design direction. What was the impact?" (Highlight your data-driven approach and ability to iterate based on evidence.) Portfolio Presentation Strategy:

• Structure for Impact: For each case study, follow a clear narrative: Problem -> Your Role -> Process (Research, Ideation, Design, Testing) -> Solution -> Outcomes/Learnings.

• Focus on "Why": Be prepared to explain the rationale behind every significant design decision. Why this research method? Why this layout? Why this interaction?

• Demonstrate AI Insight: If you have relevant AI/LLM design experience, ensure it's showcased. If not, articulate how you would approach it based on your understanding.

• Quantify Results: Use numbers, metrics, and testimonials to demonstrate the tangible impact of your work.

• Engage Your Audience: Make it a conversation, not a monologue. Be ready to answer questions thoughtfully and inquisitively.

📝 Enhancement Note: Preparation should focus on articulating a strong design process, demonstrating a nuanced understanding of AI interactions, and showcasing the ability to impact business outcomes through user-centered design in a complex enterprise context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Basis Technologies careers portal.

• Tailor your Resume: Highlight your experience with UX research, product design, AI-enabled features, B2B SaaS, and complex workflows. Use keywords from the job description and quantify your achievements with metrics where possible.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your product thinking, end-to-end design process, research skills, and any experience with AI or complex enterprise systems. Ensure your portfolio clearly articulates the problem, your process, your solutions, and the impact.

• Prepare Your Narrative: Practice articulating your design process, rationale, and the outcomes of your projects. Be ready to discuss your approach to AI design challenges and complex workflow design.

• Research Basis Technologies: Understand their Intelligent Change Management platform, their target market (SAP-run businesses), and their company culture. This will help you tailor your application and prepare for interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.