UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Fundraise Up

Location: Georgia - Remote (United States)

Job Type: Full-Time

Category: Product Research & Design Operations

Date Posted: September 02, 2026

Experience Level: Mid-Senior Level (estimated 5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead complex, ambiguous, and high-impact UX research initiatives that directly inform product strategy and drive business outcomes.

• Establish and scale a pragmatic UX Research practice within the Design team, enabling designers to conduct effective research independently while maintaining high quality standards.

• Act as a dedicated UX Research expert, collaborating closely with Product, Design, and Analytics teams to ensure user needs are understood and represented in product decisions.

• Leverage AI tools extensively to enhance research efficiency, from synthesis and analysis to drafting methodologies and generating insights, while maintaining methodological rigor and human judgment.

• Champion user-centricity across the organization by translating qualitative and quantitative data into actionable insights that influence product development and enhance the donor and nonprofit experience.

📝 Enhancement Note: This role is positioned as a senior individual contributor with significant responsibility for building and scaling a critical function. The emphasis on AI integration and the remote-first nature in Georgia suggests a forward-thinking organization seeking to leverage technology and a distributed talent pool for innovation in the nonprofit tech sector. The dual focus on research execution and practice building indicates a need for both deep expertise and strong foundational/coaching capabilities.

📈 Primary Responsibilities

• Proactively identify research opportunities and act as a change agent to evangelize UX research best practices across product, design, and engineering teams.

• Develop and implement a scalable, pragmatic UX research process for the Design team, including defining quality guardrails and providing coaching to empower designers.

• Conduct end-to-end UX research projects, from intake and methodology design through analysis, synthesis, presentation, and driving actionable outcomes.

• Select and apply appropriate research methodologies (e.g., interviews, usability tests, concept tests, surveys, desk research, competitive scans) based on research objectives, uncertainty levels, business goals, and timelines.

• Independently manage all aspects of research execution, including participant recruitment, scheduling, tool setup, session logistics, note-taking, and documentation.

• Collaborate closely with Product Analytics to integrate quantitative findings with qualitative insights, providing a holistic view of user behavior to Product Managers.

• Experiment with and adopt emerging AI-enabled research methods (e.g., synthetic users) and traditional techniques to enhance research effectiveness and efficiency.

• Serve as the primary advocate for user needs and constraints, ensuring they are thoroughly represented in product decision-making processes, moving beyond subjective opinions.

• Maintain a "research radar" by continuously monitoring internal learnings, market trends, competitor activities, and high-signal UX/product sources, sharing regular updates to keep the team informed and mitigate blind spots.

📝 Enhancement Note: The responsibilities highlight a need for a self-starter with strong end-to-end research skills, coupled with the strategic vision to build out a research function. The explicit mention of managing logistics independently and using AI tools suggests a hands-on role that values autonomy and technological fluency. The "research radar" responsibility points to a proactive, knowledge-sharing component of the role.

🎓 Skills & Qualifications

Education: A postgraduate degree is preferred, especially with a background in academic/scientific research (graduate/PhD track).

Experience: Proven experience running UX research end-to-end with a high degree of ownership. Experience working across both B2C and B2B products and audiences is essential.

Required Skills:

• End-to-End UX Research Expertise: Demonstrated ability to manage research projects from inception to actionable insights, including planning, execution, analysis, and synthesis.

• Methodology Selection & Application: Proficiency in choosing and applying a diverse range of qualitative and quantitative research methods (interviews, usability tests, surveys, etc.) tailored to specific research questions and project constraints.

• AI Tool Integration: Proven experience using AI tools meaningfully to accelerate research operations, synthesis, and analysis (e.g., with Claude, for guides, notes, tagging, survey drafts, summaries), maintaining human judgment and methodological rigor.

• Cross-Functional Collaboration: Ability to effectively collect input from Sales, Customer Success, Support, Marketing, and Analytics teams to formulate testable research questions and integrate findings.

• Participant Recruitment & Logistics Management: Self-sufficiency in using recruiting platforms and independently handling all session logistics, including scheduling, confirmations, and tool setup.

• Fluent English Communication: Excellent verbal and written communication skills for moderating sessions and presenting findings to diverse stakeholders.

• User Empathy & Ethical Practice: Exceptional empathy, respect, sensitivity, and high ethical standards when interacting with users, particularly in the context of supporting nonprofits and donors.

• Data Synthesis & Storytelling: Ability to synthesize complex qualitative and quantitative data into clear, compelling narratives that drive product decisions.

Preferred Skills:

• UX Research Certifications: Nielsen Norman Group (NN/g) certifications.

• Analytics Tool Proficiency: Experience with tools like PostHog, Tableau, or similar platforms for connecting quantitative and qualitative data.

• Insights Repository Management: Familiarity with tools like Productboard or other systems for managing research findings and insights.

• Mentoring & Teaching: Experience in mentoring junior researchers, conducting workshops, or onboarding new team members to share research craft and best practices.

• Academic Research Background: A strong foundation in scientific research methodologies from academic pursuits.

📝 Enhancement Note: The requirements emphasize a highly autonomous researcher who is adept at both foundational research craft and modern AI-driven approaches. The dual B2C/B2B experience is critical given Fundraise Up's platform serves both donors and nonprofit organizations. The preference for AI usage indicates a company culture that embraces cutting-edge technology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated End-to-End Research Projects: Showcase at least 2-3 comprehensive case studies detailing your involvement in research projects from initial stakeholder brief to final actionable recommendations.

• Methodological Diversity: Include examples that clearly illustrate your ability to select and apply a variety of research methods appropriate for different project goals and constraints.

• Impact & Actionability: Clearly articulate the user insights derived and, critically, the subsequent product decisions or actions taken as a result of your research, quantifying impact where possible.

• AI Integration Examples: Highlight instances where you've leveraged AI tools to enhance your research process, detailing the specific tools used and the benefits achieved (e.g., speed of synthesis, depth of analysis).

• Cross-Functional Collaboration Showcase: Provide examples of how you've gathered input from and presented findings to diverse stakeholders (Product, Design, Analytics, Sales, CS) to drive alignment and action.

Process Documentation:

• Research Process Design: Evidence of having designed or significantly improved research processes, including defining phases, deliverables, and quality standards.

• Scalable Frameworks: Examples of creating frameworks or playbooks that enable others (e.g., designers) to conduct research effectively and consistently.

• Measurement & Iteration: Documentation of how you track the impact of research initiatives and iterate on your processes based on feedback and outcomes.

📝 Enhancement Note: For a role focused on building a research practice, the portfolio should not only showcase individual research execution but also the ability to design, document, and scale research processes. Demonstrating how research has led to tangible business impact and the strategic use of AI will be key differentiators.

💵 Compensation & Benefits

Salary Range: GEL 7,350 - GEL 9,450 gross per month.

• Methodology: This range is provided directly by the employer. The final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements, and the candidate's specific location within Georgia.

• Regional Context: Georgian salaries for UX Researchers can vary significantly by experience and location. A monthly gross salary in this range typically falls within the mid-to-senior level for specialized tech roles in Georgia, considering the cost of living and market demand. This range suggests a competitive offering for the Georgian market.

Benefits:

• Generous Time Off: 31 days of paid leave annually.

• Health & Wellness: 100% paid telemedicine plan and a choice of gym or swimming pool access.

• Remote Work Support: Home Office Setup Assistance for purchasing furniture (office chair, desk, monitor) and other workspace essentials. Co-working space access is also provided.

• Professional Development: English learning courses and support for relevant professional education/training.

• Long-Term Incentives: Equity options offered, reflecting a focus on sustained contribution and long-term commitment.

• Flexibility: Fully remote working arrangement.

Working Hours: Standard full-time work hours, estimated at 40 hours per week, with flexibility inherent in a remote, results-oriented environment.

📝 Enhancement Note: The salary is provided in Georgian Lari (GEL) and is a monthly gross figure. The benefits package is comprehensive, emphasizing work-life balance, professional growth, and remote work support, with equity options indicating a long-term outlook. The "Home Office Setup Assistance" is a strong perk for remote employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS for Nonprofits)

Company Size: 160+ Product Professionals (company size is larger, but this refers to the product team specifically)

Founded: Fundraise Up has been operating for several years, growing into a significant player in the nonprofit fundraising technology space.

Team Structure:

• Distributed Product Team: The broader product team consists of over 160 professionals, with a significant portion based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, and Cyprus.

• Research Team Integration: The UX Researcher will be part of the "Research Team," working alongside Product and Marketing Researchers, indicating a structured approach to research within the organization.

• Cross-Functional Collaboration: Close collaboration is expected with Product, Design, and Analytics teams, highlighting a matrixed structure where expertise is shared across disciplines.

Methodology:

• Data-Driven Product Development: Fundraise Up emphasizes innovation that directly impacts results, suggesting a strong reliance on data and user feedback.

• AI as a Default Tool: The company culture actively embraces AI as a standard tool for enhancing productivity and efficiency across all functions.

• User-Centric Design: A core philosophy is creating high-trust donation and fundraising experiences, which necessitates a deep understanding and representation of user needs.

• Agile & Collaborative Environment: Operates like a focused team despite its scale, valuing thoughtful collaboration, strong engineering practices, and a product mindset.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: Fundraise Up operates in a niche but impactful sector, serving nonprofits globally. Its distributed, AI-forward culture suggests a modern, efficient, and user-focused organization. The emphasis on product professionals and cross-functional collaboration indicates a dynamic environment for growth and impact.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-to-Senior level UX Researcher role, focused on individual contribution and practice building. It requires a high degree of autonomy and the ability to influence product strategy.

Reporting Structure: The UX Researcher will be the dedicated expert within the Research Team, working alongside Product and Marketing Researchers. They will report to a Research Lead or Head of Product/Design, with close collaboration across Product, Design, and Analytics departments.

Operations Impact: The role directly impacts product strategy by ensuring user needs are understood and prioritized. This influences conversion rates, donor satisfaction, and nonprofit effectiveness, ultimately contributing to the company's mission of helping nonprofits grow their impact.

Growth Opportunities:

• Practice Leadership: Opportunity to build and lead the UX Research function, establishing methodologies, coaching designers, and shaping the future of research at Fundraise Up.

• Skill Specialization: Deepen expertise in advanced research techniques, AI-driven research, and specific areas of the nonprofit tech landscape.

• Cross-Functional Influence: Expand influence by working closely with product management, engineering, and marketing, potentially leading to broader product strategy roles or management opportunities.

• Industry Recognition: Contribute to a product that is trusted by leading global nonprofits, offering opportunities to present work at industry events or contribute to thought leadership.

• Mentorship: Potential to mentor junior designers and researchers, reinforcing leadership development.

📝 Enhancement Note: This role offers a unique opportunity for a researcher to not only execute impactful research but also to build and define a critical function within a growing, tech-forward company. The emphasis on AI and practice building provides a clear path for professional development and leadership.

🌐 Work Environment

Office Type: Fully Remote. The company supports remote work through various benefits and resources.

Office Location(s): While the role is specified as "Georgia - Remote," the company operates globally with a distributed team across Europe and other regions. Candidates based in Georgia, United States, are specifically targeted.

Workspace Context:

• Remote-First Culture: The company embraces remote work, offering flexibility and supporting employees in creating productive home office environments.

• Collaborative Digital Tools: Expect extensive use of digital collaboration tools (e.g., Slack, video conferencing, project management software) to facilitate communication and teamwork across distributed teams.

• Access to Technology: The company provides assistance for home office setup and ensures access to necessary tools and software, including advanced AI platforms.

• Cross-Pollination of Ideas: Despite being remote, the structure encourages interaction with diverse teams and researchers, fostering a rich exchange of ideas and methodologies.

Work Schedule: Standard full-time hours (estimated 40 hours/week) with flexibility. The focus is on deliverables and impact, allowing for adaptive scheduling within reasonable working hours to accommodate global team coordination and personal needs.

📝 Enhancement Note: The fully remote nature, combined with specific support for home office setups and co-working access, indicates a commitment to enabling productive and comfortable remote work. The company's global distribution means effective digital communication and collaboration are paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review applications, focusing on relevant experience, AI proficiency, and alignment with the role's core responsibilities.

• Hiring Manager Interview: An in-depth discussion with the hiring manager to assess your research philosophy, experience in building research practices, and strategic thinking. Expect questions about how you've handled ambiguous problems and driven change.

• Portfolio Presentation & Technical Interview: A session where you present 1-2 key case studies from your portfolio. This will likely involve demonstrating your research process, methodology, synthesis skills, and how you've driven impact. Be prepared to discuss your approach to AI integration and practice building.

• Cross-Functional Team Interviews: Meetings with Product Managers, Designers, and/or Analysts to evaluate your collaboration style, ability to integrate diverse data sources, and how you communicate user insights to different audiences.

• Final Interview/Executive Interview: Potentially a final discussion with a senior leader to assess cultural fit, long-term vision, and overall alignment with Fundraise Up's mission and values.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business problem your research addressed and the tangible outcomes or decisions that resulted from your findings. Quantify impact whenever possible.

• Showcase AI Integration: Dedicate a section or specific examples to how you've utilized AI tools in your research workflow, detailing the tools, your specific use case, and the benefits derived (e.g., efficiency gains, deeper insights).

• Highlight Practice Building: If you have experience establishing research processes, coaching others, or creating research frameworks, make this prominent. This is a key aspect of the role.

• Structure Your Case Studies: For each case study, clearly outline: Problem/Opportunity, Your Role & Responsibilities, Methodology Used (and why), Key Findings, Recommendations, and Impact/Outcome.

• Prepare for Q&A: Be ready to discuss your choices, defend your methodologies, and elaborate on any aspect of your presented work.

Challenge Preparation:

• Hypothetical Research Scenario: You might be given a product problem or research question and asked to outline your approach, including methodology, target users, and potential challenges.

• Process Design Exercise: Be prepared to discuss how you would design or improve a research process for a specific scenario, considering scalability and designer enablement.

• AI Application Discussion: Be ready to brainstorm ways AI could be applied to a given problem or to enhance existing research workflows at Fundraise Up.

📝 Enhancement Note: The interview process is designed to thoroughly assess both research craft and strategic/foundational capabilities. A strong portfolio that demonstrates end-to-end ownership, AI integration, and experience in scaling research practices will be crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• AI Platforms: Extensive use of AI tools is expected, with specific mention of Claude. This implies proficiency with advanced LLMs for tasks like synthesis, note-taking, survey drafting, summarization, and generating research guides.

• Recruiting Platforms: Experience with platforms for sourcing and scheduling research participants.

• Research Tools: Familiarity with a range of tools for conducting interviews, usability tests (moderated and unmoderated), surveys, and concept testing.

Analytics & Reporting:

• Product Analytics Tools: Proficiency with PostHog, Tableau, or similar platforms is a strong plus for connecting quantitative data with qualitative findings.

• Data Synthesis & Visualization: Tools for analyzing and presenting data effectively.

CRM & Automation:

• Insights Repository: Experience with tools like Productboard or other systems for managing and surfacing research insights and connecting them to product roadmaps.

• Collaboration Suites: Proficiency with tools like Slack, Zoom, Google Workspace, or similar for communication, documentation, and project management in a remote, distributed environment.

📝 Enhancement Note: The explicit emphasis on AI tools is a defining characteristic of this role's tech stack. Candidates should be prepared to showcase their fluency and innovative use of AI in research. Proficiency in analytics and insights management tools will further strengthen their application.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and representing user needs, ensuring that product decisions are informed by empathy and data.

• Innovation & AI Adoption: Embracing new technologies, particularly AI, as default tools to drive efficiency, enhance capabilities, and redefine how work is done.

• Collaboration & Transparency: Fostering an environment where thoughtful collaboration is valued, and information (growth, revenue, strategy) is shared openly.

• Impact & Ownership: A focus on driving tangible results and empowering individuals to take ownership of their work and its outcomes.

• Efficiency & Pragmatism: Building scalable, practical processes that improve workflows without becoming bottlenecks, especially in research practice development.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with Product, Design, and Analytics teams, acting as a bridge between user understanding and product development.

• Knowledge Sharing: Proactive sharing of insights, learnings, and best practices through mechanisms like the "research radar" and coaching.

• Constructive Feedback: An environment where constructive feedback is welcomed to refine research methodologies, processes, and product strategies.

• Empowerment of Designers: A collaborative approach that aims to enable designers to conduct their own research effectively, with the UX Researcher providing guidance and support.

📝 Enhancement Note: The culture appears to be forward-thinking, data-driven, and highly collaborative, with a strong emphasis on leveraging AI and a user-centric approach. The value placed on transparency and ownership suggests an environment where individuals can make a significant impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Research Practice: Establishing and growing a robust UX Research function within a Design team that may have varying levels of research maturity. This involves balancing enablement with quality control.

• Ambiguous & High-Impact Projects: Navigating complex, undefined product challenges where research needs to provide strategic direction, requiring strong problem-framing skills.

• AI Integration Maturity: Ensuring AI tools are used effectively and ethically to augment, not replace, human judgment and methodological rigor, and staying ahead of evolving AI capabilities.

• Global User Base: Conducting research with diverse user groups across different regions (North America, UK, Europe, Australia) with varying needs and cultural nuances.

• Balancing Stakeholder Needs: Managing expectations and synthesizing input from multiple departments (Sales, CS, Marketing, Product, Design) to define research priorities.

Learning & Development Opportunities:

• Leading Practice Development: Opportunity to define the blueprint for UX Research at Fundraise Up, shaping its methodologies, tools, and impact.

• AI Research Innovation: Experimenting with and becoming an expert in cutting-edge AI applications within UX Research.

• Strategic Product Influence: Gaining deep understanding of the nonprofit tech landscape and directly influencing product strategy for a global platform.

• Mentorship & Training: Developing leadership and coaching skills by mentoring designers and potentially junior researchers.

• Industry Engagement: Opportunities to attend relevant conferences, pursue certifications (like NN/g), and stay at the forefront of UX research trends.

📝 Enhancement Note: This role presents opportunities to tackle significant challenges in building a research function and leveraging advanced technology, offering substantial growth in both technical and leadership skills. The focus on AI and practice scaling is a key differentiator for career development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to build a UX Research practice or process from the ground up. What were the key challenges, and how did you overcome them?" (Focus on your methodology for practice building, stakeholder buy-in, and scalability).

• "How do you balance the need for rigorous research with tight timelines and business objectives? Provide an example." (Highlight your ability to adapt methodologies and prioritize effectively).

• "Imagine you're tasked with understanding a completely new user segment for our platform. Outline your research plan from initial brief to presenting actionable insights." (Demonstrate your structured approach, methodology selection, and ability to handle ambiguity). Company & Culture Questions:

• "How do you see AI impacting the future of UX Research, and how have you incorporated AI into your own work?" (Be specific about tools and applications, and your philosophy on AI's role).

• "Fundraise Up values transparency and collaboration. How do you foster these values in your work, especially in a remote environment?" (Discuss your communication strategies and how you build relationships across teams).

• "What does 'user-centricity' mean to you in the context of a product that serves both nonprofits and donors?" (Showcase your understanding of the dual audience and their needs). Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, your journey through research, the insights discovered, and the impactful resolution.

• Quantify Impact: Wherever possible, present metrics that demonstrate the positive outcomes of your research (e.g., increased conversion rates, reduced task completion times, improved user satisfaction scores).

• Showcase AI Usage: Clearly articulate where and how you used AI tools, explaining the specific benefit and how it enhanced your research process or outcomes.

• Highlight Practice Building: If applicable, dedicate a portion of your presentation to examples of process design, coaching, or scaling research efforts.

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, data analysis, synthesis process, and how you handled any challenges or unexpected findings.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only strong research execution but also strategic thinking, AI fluency, and the ability to build and scale a research function. Practice presenting your portfolio with a clear focus on impact and AI integration.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Fundraise Up careers page.

• Tailor Your Resume: Optimize your resume to highlight experience in end-to-end UX research, B2B/B2C product research, AI tool integration, and any experience in building research practices or coaching. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your most impactful research projects. Ensure each case study clearly details the problem, your process (including methodology and AI usage), key findings, recommendations, and the resulting impact. Be prepared to discuss your process and outcomes in detail.

• Prepare for AI Discussions: Familiarize yourself with current AI applications in UX research and be ready to articulate how you've used AI tools and how you envision using them at Fundraise Up.

• Research Fundraise Up: Understand their mission, product offerings (checkout experience, widgets, portals), target audience (nonprofits, donors), and company values. Consider how your research approach aligns with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.