UX Researcher & Designer (Mid/Senior)

📍 Job Overview

Job Title: UX Researcher & Designer (Mid/Senior)

Company: ARHS Group (Part of Accenture)

Location: Luxembourg, Luxembourg

Job Type: Full-time

Category: User Experience (UX) Design & Research

Date Posted: May 29, 2026

Experience Level: Mid-Senior (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the end-to-end UX research and design process for complex internal enterprise tools within an investment banking context.

• Conduct in-depth user research, including interviews and usability testing, to deeply understand user needs and operational workflows.

• Design user flows, information architecture, and detailed interfaces for data-heavy applications, focusing on efficiency and usability.

• Collaborate closely with cross-functional teams including UX Leads, business analysts, product owners, and developers to deliver impactful solutions.

• Uphold design consistency and adhere to established enterprise design systems and UX patterns, ensuring a cohesive user experience.

📝 Enhancement Note: This role is specifically tailored for experienced UX professionals who can navigate the constraints of an established enterprise design system and thrive in a demanding, data-intensive environment. The emphasis is on pragmatic design and rigorous research rather than creative exploration.

📈 Primary Responsibilities

• Execute generative and evaluative UX research methodologies, including user interviews, contextual inquiries, and usability testing sessions, to gather critical user insights.

• Analyze and synthesize complex research findings into clear, actionable insights and strategic recommendations for product and design improvements.

• Design comprehensive user flows, intuitive information architecture, and efficient workflows for complex enterprise applications.

• Develop high-fidelity wireframes, interactive prototypes, and detailed mockups using Figma, ensuring alignment with user needs and business objectives.

• Strictly adhere to and contribute to the maintenance of an existing enterprise design system and established UX patterns to ensure platform-wide consistency.

• Drive UX/UI consistency across all features and modules of the lending applications, ensuring a unified and predictable user experience.

• Articulate and defend design decisions effectively to a diverse range of stakeholders, including senior management, product owners, and development teams.

• Provide support for adjacent tasks such as creating compelling PowerPoint presentations and communication assets to disseminate UX insights and design rationale.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on research-driven design and adherence to established guidelines, indicating a need for a pragmatic and analytical UX professional. The mention of "political environments" suggests the candidate must be adept at stakeholder management and navigating organizational dynamics.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), UX Design, Psychology, Computer Science, or a related field is typically expected for mid-to-senior level UX roles.

Experience: Mid-to-senior level experience (typically 5-10 years) in UX research and/or UX design, with a proven track record of designing and delivering complex enterprise-level applications.

Required Skills:

• Demonstrated expertise in conducting generative and evaluative UX research, including user interviews, observations, and usability testing.

• Strong analytical problem-solving skills with a keen ability to synthesize research findings into actionable design insights.

• Proven experience designing complex, data-heavy enterprise interfaces and workflows.

• Proficiency in Figma for wireframing, prototyping, and high-fidelity mockups.

• Solid understanding and practical experience working with enterprise design systems and established UX patterns.

• Experience in defining user flows and information architecture for intricate systems.

• Excellent communication and collaboration skills, with the ability to present and defend design decisions to diverse stakeholders.

• Ability to work effectively within established constraints, processes, and guidelines.

• Calm, professional demeanor, with assertiveness when navigating demanding or political environments.

• Demonstrated curiosity and interest in investment banking and operational workflows.

Preferred Skills:

• Prior experience with enterprise/B2B/internal tools design.

• Previous experience in the banking or financial services industry.

• Experience with quantitative UX research methodologies.

• Familiarity with designing AI-assisted enterprise products.

• Basic visual design or illustration skills to enhance communication assets.

📝 Enhancement Note: The "mid/senior" designation, combined with the emphasis on enterprise design systems and complex data-heavy interfaces, suggests a need for candidates who can operate with a high degree of autonomy and strategic thinking within established frameworks, rather than those seeking broad creative freedom.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 complex enterprise-level projects that demonstrate your UX research and design capabilities.

• For each project, clearly articulate the problem statement, your research process, design decisions, and the impact of your work.

• Highlight your ability to design for data-heavy interfaces and complex workflows, with specific examples of how you addressed these challenges.

• Demonstrate your understanding and application of enterprise design systems, providing examples of how you adhered to or contributed to them.

Process Documentation:

• Provide detailed case studies that outline your approach to user research, including methodologies used (e.g., interviews, usability testing) and how insights were translated into design solutions.

• Document your process for creating and refining user flows, information architecture, and interaction design for complex systems.

• Showcase how you ensure UX/UI consistency across a platform, including your approach to working with or contributing to design systems.

• Clearly articulate your process for stakeholder management and presenting design decisions, including how you handle feedback and challenges.

📝 Enhancement Note: Given the role's focus on established constraints and enterprise tools, portfolios should emphasize strategic thinking, rigorous research, and the ability to deliver usable, consistent designs within a defined framework, rather than purely aesthetic or novel solutions.

💵 Compensation & Benefits

Salary Range: Based on the location (Luxembourg), experience level (Mid/Senior, 5-10 years), and industry (Investment Banking/Consulting), the estimated annual salary range for a UX Researcher & Designer is between €75,000 and €105,000. This estimate is derived from market data for similar roles in Luxembourg, considering the specialized nature of financial services UX and the consultancy environment.

Benefits:

• Competitive compensation package with a performance-related bonus.

• Flexible working arrangements, including remote options and adaptable schedules.

• Opportunities for continuous learning, certifications, and professional development programs.

• Mentoring from experienced business leaders within ARHS Group and Accenture.

• Access to cutting-edge digital collaboration tools and ARHS's expertise networks.

• Supportive and inclusive international team environment.

• Comprehensive health insurance coverage.

• Pension scheme contributions.

• Well-being initiatives to support employee health and work-life balance.

• Recognition programs and community events.

Working Hours: Approximately 40 hours per week, with flexibility offered in terms of scheduling and remote work options, aligning with a hybrid work arrangement.

📝 Enhancement Note: The salary range is an estimation based on publicly available data for UX roles in Luxembourg and the IT consulting sector, adjusted for the specific industry (investment banking) and experience level. Actual compensation may vary based on individual qualifications, performance, and company-specific compensation structures.

🎯 Team & Company Context

🏢 Company Culture

Industry: IT Project Management, Systems Integration, Informatics, Analytics, Solution Implementation, Program Management, Software Development, Data Science, Security Management, Machine Learning, Cloud, and Mobile Development. ARHS Group, now part of Accenture, focuses on complex public/private sector IT projects, bringing deep technological expertise to clients. The acquisition by Accenture signifies a broader reach and integration within a global professional services powerhouse.

Company Size: ARHS Group, as part of Accenture, operates within a large, global organization. Accenture has over 700,000 employees worldwide, indicating a robust infrastructure, extensive resources, and a structured corporate environment.

Founded: ARHS Group was acquired by Accenture in July 2024. Its history prior to acquisition and Accenture's founding in 1989 contribute to a culture that blends established expertise with forward-thinking innovation.

Team Structure:

• The UX team is likely integrated within larger project teams or dedicated product development units focused on specific client needs, such as lending applications.

• Reporting likely flows up to a UX Lead or a Head of UX/Design within the ARHS Group/Accenture structure, with direct collaboration with Product Owners and Business Analysts.

Methodology:

• Data Analysis and Insights: Emphasis on rigorous analysis of user research findings and performance metrics to inform design decisions.

• Workflow Planning and Optimization: Focus on designing efficient, user-centric workflows for complex enterprise tasks.

• Automation and Efficiency Practices: Leveraging technology and design to streamline processes and enhance productivity within enterprise applications.

Company Website: https://www.arhs-group.com/ (Note: Post-acquisition, this may redirect or lead to Accenture's relevant pages)

📝 Enhancement Note: The integration with Accenture suggests a highly professionalized, structured, and globally aligned operational environment. UX professionals can expect to work on significant projects with clear methodologies and a strong emphasis on delivering measurable business value.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as Mid/Senior, indicating a level of autonomy and responsibility beyond junior roles. It requires a proven ability to independently manage UX research and design tasks for complex projects, mentor junior colleagues (potentially), and contribute strategically to design discussions. The focus on enterprise tools and established systems suggests growth within specialized domains or towards UX leadership within specific product lines.

Reporting Structure: The UX Researcher & Designer will likely report to a UX Lead or Manager within ARHS Group/Accenture, working closely with Product Owners, Business Analysts, and development teams on specific projects. This structure facilitates clear project direction and cross-functional alignment.

Operations Impact: The role directly impacts the efficiency and effectiveness of internal bank employees using critical lending applications. By designing intuitive and data-efficient interfaces, the UX professional contributes to reduced error rates, improved productivity, faster task completion, and ultimately, better business outcomes for the investment banking clients.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in enterprise UX research, data-heavy interface design, and financial services workflows. Opportunities to specialize in areas like AI-assisted product design or quantitative UX research.

• Industry Exposure: Gain in-depth knowledge of investment banking operations, lending processes, and regulatory environments, becoming a valuable asset in the financial technology sector.

• Leadership Potential: Progress to a Senior UX Researcher & Designer role, UX Lead, or Product Design Manager, potentially managing teams, leading design strategy for larger initiatives, and influencing product roadmaps. Access to Accenture's extensive leadership development programs.

📝 Enhancement Note: The career path within a large consulting organization like Accenture, following the ARHS Group acquisition, offers structured growth. The emphasis on specialized financial services applications and enterprise tools provides a niche for deep expertise, while the broader Accenture network opens doors to diverse projects and leadership roles.

🌐 Work Environment

Office Type: The role is described as Hybrid, allowing for a combination of remote work and in-office presence. This suggests a modern, collaborative office environment designed to support both focused individual work and team interaction.

Office Location(s): The primary location is Luxembourg, Luxembourg. ARHS Group, now part of Accenture, likely has well-equipped office spaces in this major financial hub, offering professional amenities and accessibility.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on collaboration suggest that office days will involve team meetings, design workshops, stakeholder presentations, and brainstorming sessions.

• Operations Tools and Technology: Access to industry-standard tools like Figma, Miro, Jira, and the Microsoft Office Suite is provided, supporting efficient design and project management workflows.

• Team Interaction: Opportunities for regular interaction with UX Leads, product teams, and developers, fostering a dynamic and knowledge-sharing environment.

Work Schedule: A standard 40-hour work week is implied, with flexibility offered in terms of remote work and adaptable schedules. This allows for better work-life integration, crucial for sustained productivity in demanding roles.

📝 Enhancement Note: The hybrid nature of the role in Luxembourg indicates a modern approach to work, balancing flexibility with the need for in-person collaboration, particularly important for complex enterprise projects and stakeholder engagement within the financial sector.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and alignment with the role's requirements.

• Technical Interview(s): Likely includes discussions about your UX research methodologies, design process, experience with Figma and enterprise design systems, and how you handle complex, data-heavy interfaces. You may be asked to walk through specific portfolio projects.

• Design Challenge/Case Study: You might be given a task or a problem to solve related to enterprise application design, requiring you to present your approach, thought process, and potential solutions (wireframes, user flows).

• Stakeholder/Team Interviews: Meetings with potential colleagues, UX Leads, or Product Owners to assess collaboration skills, communication style, and cultural fit within the team and ARHS Group/Accenture.

• Final Interview: Potentially with a senior leader to discuss career aspirations, overall fit, and strategic contributions.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your experience with complex enterprise applications, data-heavy interfaces, and your research-to-design process. Prioritize quality over quantity.

• Structure for Clarity: For each project, clearly define the problem, your role, the research conducted, design decisions made (and why), challenges faced, and the outcomes/impact. Use visuals (wireframes, flows, prototypes) to support your narrative.

• Highlight Constraints: Explicitly demonstrate how you worked within established design systems, brand guidelines, or technical limitations, showcasing your pragmatic approach.

• Quantify Impact: Whenever possible, include metrics or qualitative feedback that demonstrate the positive impact of your design solutions on user efficiency, task completion, or business goals.

• Practice Your Pitch: Be prepared to verbally present your portfolio projects confidently, concisely, and engagingly, answering questions about your process and decisions.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, thoroughly understand the problem domain (e.g., lending workflows, SLA monitoring) and the target users.

• Focus on Process: Emphasize your systematic approach—how you would gather requirements, conduct research (even if simulated), ideate, and iterate on designs.

• Leverage Existing Patterns: Demonstrate how you would leverage existing design systems or established patterns, rather than reinventing the wheel, unless a clear need exists.

• Communicate Your Thinking: Clearly articulate your assumptions, rationale, and trade-offs. For a hybrid role, consider how you'd present your work and gather feedback.

📝 Enhancement Note: The emphasis on enterprise design systems and working within constraints suggests that interviewers will be looking for a candidate who is not only skilled in UX but also pragmatic, analytical, and capable of delivering within a structured corporate environment, particularly in finance.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and creating high-fidelity mockups. Proficiency is a core requirement for this role.

• Miro: Likely used for collaborative whiteboarding, brainstorming, user journey mapping, and affinity diagramming during research and ideation phases.

• Jira: Expected for project management, tracking tasks, user stories, bugs, and collaborating with development teams. Familiarity with agile methodologies is implied.

• Microsoft Office Suite: Necessary for creating presentations (PowerPoint), documentation (Word), and data analysis (Excel), particularly for stakeholder communication and reporting.

Analytics & Reporting:

• While not explicitly listed, experience with analytics tools (e.g., Google Analytics, Adobe Analytics, internal BI tools) for understanding user behavior and measuring design impact would be beneficial.

CRM & Automation:

• While not the primary focus, understanding how UX design integrates with CRM systems (e.g., Salesforce) and automation workflows in an enterprise context can be advantageous.

📝 Enhancement Note: The explicit mention of Figma, Miro, and Jira points to a modern, agile UX workflow. Candidates should be prepared to demonstrate hands-on experience with these tools and how they apply them to research, design, and collaboration within enterprise projects.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decisions: A strong emphasis on using user research and analytics to inform all design choices, ensuring solutions are grounded in user needs and business objectives.

• Efficiency & Usability: Prioritizing the creation of interfaces that are not only functional but also highly efficient and easy to use for employees performing complex tasks.

• Consistency: Maintaining a high level of UX/UI consistency across all applications, contributing to a predictable and reliable user experience.

• Collaboration: Fostering a collaborative environment where open communication and constructive feedback are encouraged among team members and with stakeholders.

• Professionalism: Maintaining a calm, assertive, and professional demeanor, especially when navigating demanding or politically sensitive environments common in investment banking.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with UX Leads, Business Analysts, Product Owners, and Developers is critical. This involves active participation in meetings, workshops, and feedback sessions.

• Process Review Culture: An environment where design processes and outcomes are regularly reviewed, and constructive feedback is exchanged to drive continuous improvement.

• Knowledge Sharing: Encouraging the sharing of research findings, design best practices, and lessons learned across the team and with other departments to elevate the overall UX maturity.

📝 Enhancement Note: The emphasis on professionalism, working within constraints, and navigating political environments suggests a culture that values pragmatism, reliability, and strong interpersonal skills alongside technical UX expertise.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing within Constraints: The primary challenge is designing effective user experiences for complex, data-heavy enterprise tools while adhering strictly to an existing enterprise design system and established UX patterns. This requires creativity within defined boundaries.

• Navigating Political Environments: Working within an investment banking setting can involve complex stakeholder relationships and organizational politics. Candidates must be adept at managing expectations and advocating for user needs effectively.

• Balancing User Needs with Business Requirements: Ensuring that designs meet both the intricate operational needs of bank employees and the strategic business objectives of the organization.

• Keeping Pace with Technology: Staying current with evolving UX best practices, design tools, and emerging technologies like AI, especially as they apply to enterprise applications.

Learning & Development Opportunities:

• Specialization: Deepen expertise in UX research for financial services, designing complex data visualizations, or understanding AI-driven product features.

• Industry Knowledge: Acquire significant insights into investment banking operations, lending processes, and regulatory landscapes.

• Leadership Training: Access to Accenture's extensive leadership development programs for career progression into management or strategic design roles.

• Mentorship: Benefit from guidance from experienced UX professionals and business leaders within ARHS Group and Accenture.

📝 Enhancement Note: This role presents a unique opportunity to develop specialized expertise in a high-stakes industry. The challenges are framed as growth opportunities, emphasizing the company's commitment to employee development within a structured, professional framework.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex, data-heavy enterprise interface. What were the key challenges, and how did you address them using your research and design process?" (Focus on your systematic approach, research insights, and how you managed complexity.)

• "How do you balance adhering to an established design system with the need to create effective and user-friendly experiences for specific use cases?" (Highlight your understanding of design system principles and your pragmatic approach to UX problem-solving.)

Company & Culture Questions:

• "What interests you about designing internal tools for an investment banking environment, especially within an established enterprise design system?" (Show genuine curiosity about the domain and an understanding of the role's constraints.)

• "How do you approach collaboration with developers, product owners, and business analysts on enterprise projects?" (Detail your cross-functional collaboration style and how you ensure alignment.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, follow a clear story: Problem -> Research -> Design Process -> Solution -> Impact.

• Highlight Your Role: Be explicit about your contributions, especially if it was a team project.

• Show, Don't Just Tell: Use high-quality visuals of your wireframes, flows, and prototypes. Explain why you made certain design choices, linking them back to research insights or business goals.

• Address Constraints: Specifically discuss how you worked within the limitations of enterprise design systems or technical requirements.

• Quantify Outcomes: If possible, present metrics or user feedback that demonstrate the positive results of your design work.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of enterprise UX principles, pragmatic problem-solving, effective communication, and the ability to deliver within a structured, client-facing consulting environment.

📌 Application Steps

To apply for this UX Researcher & Designer position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Portfolio Customization: Tailor your portfolio to highlight projects involving complex enterprise applications, data-heavy interfaces, and your experience with established design systems. Showcase your research-to-design process with clear case studies.

• Resume Optimization: Ensure your resume clearly articulates your mid-to-senior level experience in UX research and design, specifically mentioning proficiency in Figma, enterprise design systems, and experience in data-intensive environments. Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, research methodologies, and stakeholder management strategies. Be ready to discuss specific portfolio examples and potential design challenges.

• Company Research: Familiarize yourself with ARHS Group's offerings and its integration with Accenture, particularly their work in financial services and IT project management. Understand the importance of consistency and efficiency in enterprise UX within an investment banking context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, particularly regarding salary, specific benefits, and precise interview processes, should be verified directly with the hiring organization before making application decisions.