UX Product Designer

📍 Job Overview

Job Title: UX Product Designer

Company: Citi

Location: Tampa, Florida, United States

Job Type: Full time

Category: Digital Design Engineering / User Experience

Date Posted: 2026-08-26

Experience Level: Mid-Level (3+ years)

Remote Status: Hybrid

🚀 Role Summary

• Design and develop intuitive, seamless, and delightful digital experiences for Citi's Human Resources applications and systems, focusing on user-centricity and efficiency.

• Collaborate closely with cross-functional teams, including UX Research, Product Management, and Engineering, to translate user needs and business requirements into high-quality design solutions.

• Apply a comprehensive understanding of the UX design process, from ideation and wireframing to prototyping and high-fidelity design, utilizing industry-standard tools and design systems.

• Champion best practices in UX design, ensuring adherence to accessibility standards (ADA/WCAG) and incorporating user feedback and testing to validate design decisions.

📝 Enhancement Note: While the job title is "UX Product Designer," the description heavily emphasizes internal HR systems and employee experience, positioning this role within a broader "Digital Design Engineering" and "Technology" job family. The focus on HR systems suggests a potential for deep impact on internal operations and employee productivity, rather than external customer-facing products.

📈 Primary Responsibilities

• Partner with UX Research, stakeholders, Product Managers, and Engineering teams to brainstorm, co-create ideas, and develop innovative solutions for HR digital products.

• Produce wireframes, interactive prototypes, and high-fidelity designs using Figma, adhering to Citi's established Design System and ensuring consistency across platforms.

• Leverage user research and testing methodologies to inform design decisions, validate approaches, and ensure optimal user outcomes.

• Actively challenge existing processes and encourage root cause analysis to drive user-centric improvements and enhance the overall employee experience.

• Deliver meticulously crafted design assets to the engineering team, providing clear guidance and documentation to ensure accurate implementation of designs.

• Conduct regular UX review checkpoints during the engineering phase to maintain design integrity and ensure the product is built as intended.

• Stay abreast of the latest UX practices, emerging design innovations, and relevant tools, including AI-enabled design technologies.

• Ensure all designs meet ADA/WCAG standards for accessibility, promoting inclusivity and usability for all employees.

• Proactively identify and manage risks to ensure project timelines are met, escalating issues as needed to maintain project velocity.

• Contribute to the growth of the UX team by assisting and training new UX designers, fostering a collaborative learning environment.

• Participate actively in the wider UX community of practice, sharing insights and contributing to collective knowledge development.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on collaborative design, iterative development, and a proactive approach to problem-solving. The inclusion of AI-enabled design tools suggests a forward-thinking team that embraces new technologies to enhance the design workflow and output. The mentoring aspect indicates a desire for team growth and knowledge sharing.

🎓 Skills & Qualifications

Education: Bachelor's Degree in Design, Human-Computer Interaction, Computer Science, or a related field.

Experience: Minimum of 3 years of professional industry experience in UX Design, with a proven track record in designing complex, enterprise-scale or consumer-facing digital products.

Required Skills:

• UX Design Principles: Comprehensive understanding and application of user-centered design principles, interaction design, and information architecture.

• Design Tools Proficiency: Expertise in professional design and prototyping tools such as Figma (primary), Sketch, Adobe XD, and InVision.

• Design Systems: Practical experience working with and contributing to established Design Systems, ensuring consistency and scalability in design.

• Wireframing & Prototyping: Ability to create detailed wireframes, user flows, and interactive prototypes to effectively communicate design concepts.

• User Research & Testing: Experience in applying user research methodologies and usability testing to inform and validate design decisions.

• Accessibility Standards: In-depth knowledge of ADA/WCAG standards and experience in designing accessible interfaces.

• Analytical & Problem-Solving Skills: Strong ability to analyze complex problems, identify root causes, and develop effective, user-centric solutions.

• Communication Skills: Excellent written and oral communication skills for clear articulation of design concepts, feedback, and collaboration with cross-functional teams.

• AI-Enabled Design Tools: Practical experience using AI-enabled design tools (e.g., generative design, AI-assisted prototyping or content generation), with the ability to critically evaluate AI outputs and integrate them effectively into the design process.

• Attention to Detail: Meticulous attention to detail in design execution and documentation.

Preferred Skills:

• Industry Knowledge: Keen interest in or prior knowledge of the banking or finance industry.

• Web Development Fundamentals: Basic understanding of HTML/CSS development principles.

• Community Engagement: Active participation in external UX groups, communities, or professional forums.

• Advanced Education: Master's Degree in a relevant field.

📝 Enhancement Note: The requirement for AI-enabled design tools is a significant differentiator, indicating that Citi is looking for designers who are not only proficient in traditional UX but also forward-thinking and adaptable to emerging technologies. The emphasis on enterprise-scale projects suggests the need for experience in navigating complex organizational structures and design constraints.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3 years of industry UX design experience.

• Case studies demonstrating experience with complex, enterprise-scale or consumer design projects, detailing the problem, your role, the design process, and the outcome.

• Evidence of proficiency in industry-standard design tools such as Figma, Sketch, or Adobe XD.

• Examples of work that adhere to Design System principles and showcase consistency.

• Demonstrations of how user research and testing were integrated into the design process.

• Specific examples of designs that meet ADA/WCAG accessibility standards.

• Case studies that highlight the application and critical evaluation of AI-enabled design tools. Process Documentation:

• Case studies should clearly outline the design process followed, including phases such as user research, ideation, wireframing, prototyping, user testing, and iteration.

• Documentation of how design decisions were informed by data, user feedback, and business objectives.

• Examples of how design challenges were overcome, focusing on problem-solving and innovative solutions.

• Clear articulation of your specific contributions within team-based projects.

📝 Enhancement Note: The requirement for a portfolio walkthrough during the interview is a critical component. Candidates should prepare to articulate their design process, decision-making rationale, and the impact of their work, especially concerning accessibility and the integration of AI tools. The emphasis on "complex, enterprise-scale" projects means showcasing the ability to handle intricate systems and diverse stakeholder needs.

💵 Compensation & Benefits

Salary Range: $96,960.00 - $145,440.00 USD per year.

Benefits:

• Health & Wellness: Comprehensive medical, dental, and vision coverage.

• Retirement Savings: 401(k) plan for long-term financial planning.

• Insurance: Life, accident, and disability insurance for financial security.

• Well-being: Access to wellness programs to support overall health.

• Paid Time Off: Generous paid time off (PTO) package, including planned vacation time, unplanned sick leave, and paid holidays.

Working Hours: Typically 40 hours per week, with potential for flexibility depending on project needs and hybrid work arrangements.

📝 Enhancement Note: The provided salary range is a full-time primary location salary. Citi's benefits package is robust, covering health, retirement, insurance, and work-life balance aspects, which are attractive to professionals seeking stability and comprehensive support. The mention of "discretionary and formulaic incentive and retention awards" suggests potential for additional compensation beyond the base salary, particularly for high performers.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking. Citi operates as a global financial services corporation, offering a wide range of products and services to consumers, corporations, and governments. This context means the UX team must navigate complex regulatory environments and prioritize security, compliance, and trust in their designs.

Company Size: Large enterprise (as part of Citi, a global financial institution). This implies a structured environment with established processes, a significant user base for internal tools, and opportunities for large-scale impact. Operations professionals here benefit from the resources of a major corporation while needing to adapt to its scale.

Founded: 1812 (as City Bank of New York). With a long history, Citi has a deep-rooted corporate culture that values stability, integrity, and innovation within the financial sector. The UX team's mission to transform HR systems reflects a commitment to modernizing internal operations and enhancing employee experience.

Team Structure:

• Operations Team Aspect 1: The UX team is likely part of a larger Digital Design Engineering or Technology department, potentially structured around specific product lines or functional areas (like HR systems). The size is implied to be substantial enough to warrant a "community of practice."

• Operations Team Aspect 2: Reporting likely follows a hierarchy within the Technology division, with UX Designers reporting to a UX Lead or Manager, who in turn reports to higher leadership within digital design or IT.

• Operations Team Aspect 3: Cross-functional collaboration is a core aspect, with designers working closely with Product Managers, Engineers, UX Researchers, and business stakeholders from HR. This requires strong communication and influencing skills.

Methodology:

• Operations Process 1: Data-driven design is a key expectation, with research, testing, and analytics informing design decisions. The use of AI tools also points to an embracing of advanced analytical capabilities.

• Operations Process 2: Agile methodologies are likely employed, given the collaborative nature and iterative design responsibilities. Workflow planning and optimization are central to improving HR systems.

• Operations Process 3: Automation and efficiency are implicit goals, as transforming HR systems aims to streamline processes and improve user productivity. The integration of AI tools also supports this.

Company Website: https://www.citi.com/

📝 Enhancement Note: For a UX role at a financial giant like Citi, understanding the inherent need for security, compliance, and scalability is paramount. The "transformation" of HR systems implies a significant project with potential for long-term impact, requiring designers to be adept at navigating corporate structures and influencing change.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Product Designer. This role is positioned for individuals who have moved beyond entry-level tasks and can independently manage design projects, contribute strategically, and mentor junior team members. It signifies a level of responsibility where ownership of design outcomes is expected.

Reporting Structure: The UX Product Designer will likely report to a UX Design Manager or Lead, who is part of the broader Digital Design Engineering or Technology organization. This structure allows for mentorship and guidance while providing exposure to senior leadership and strategic initiatives within the department. Collaboration will extend across Product Management and Engineering teams.

Operations Impact: This role has a direct impact on the efficiency, productivity, and overall employee experience within Citi. By improving HR systems (onboarding, benefits, performance management), the UX Designer contributes to employee satisfaction, retention, and operational effectiveness across the entire organization. The successful design of these tools can significantly influence how employees interact with the company and manage their careers.

Growth Opportunities:

• Operations Skill Advancement: Potential to specialize in specific areas of UX, such as research, interaction design, or accessibility, or to deepen expertise in enterprise-level design challenges.

• Leadership Development: Opportunities to take on lead roles in design projects, mentor junior designers, and contribute to the strategic direction of the UX team and its community of practice.

• Cross-Functional Mobility: Exposure to various HR functions and other technology domains within Citi could open doors to product management, program management, or other strategic roles within the organization.

• AI & Emerging Tech: Continued development in the application of AI-enabled design tools and other emerging technologies, positioning the designer at the forefront of innovation.

📝 Enhancement Note: The "Mid-Level" designation coupled with mentoring responsibilities suggests this role is a stepping stone to Senior Designer or Lead positions. The impact on internal employee experience means understanding the unique challenges of B2E (Business-to-Employee) design, which often involves complex workflows and diverse user needs within a corporate structure.

🌐 Work Environment

Office Type: Hybrid. This role is based in Tampa, Florida, at the 3800 Citi<bos> Center Drive, Building G. Employees are expected to work from the office, likely with a set number of days per week dedicated to in-person collaboration, with the remainder available for remote work.

Office Location(s): The primary office location is specified as Tampa, Florida, within the Citi Center Drive campus. This suggests a modern, corporate office environment designed for collaboration and productivity.

Workspace Context:

• Collaborative Environment: The office space is likely designed to foster collaboration, with meeting rooms, common areas, and open-plan workspaces that facilitate interaction with colleagues from UX, Product, and Engineering.

• Tools & Technology: Access to state-of-the-art design software (Figma, etc.), hardware, and potentially specialized equipment for user testing or immersive design experiences.

• Team Interaction: Regular opportunities for face-to-face interaction with team members, fostering stronger working relationships and more dynamic brainstorming sessions. The hybrid model allows for focused remote work and dedicated in-office collaboration.

Work Schedule: The standard work schedule is typically 40 hours per week. The hybrid arrangement offers flexibility, allowing employees to balance in-office collaboration with remote work, which can be beneficial for focused design tasks and personal well-being.

📝 Enhancement Note: The hybrid work arrangement is common in corporate environments. For a UX role, the office days are crucial for collaborative design sessions, stakeholder workshops, and team alignment, while remote days can be used for focused individual work, deep design tasks, and research.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications, focusing on relevant experience and portfolio quality.

• Portfolio Presentation & Walkthrough: Candidates will be asked to present and walk through their case studies/portfolio during an interview. This is a critical stage to assess design thinking, process, problem-solving skills, and communication abilities. Be prepared to discuss your role, challenges, solutions, and outcomes.

• Skills-Based Interviews: Technical interviews may assess proficiency in design tools, understanding of design systems, and knowledge of accessibility standards.

• Behavioral & Situational Interviews: Questions will likely focus on collaboration, problem-solving, handling feedback, and how you approach complex design challenges within a corporate environment.

• Cross-Functional Interviews: You may meet with Product Managers, Engineers, or UX Researchers to assess your ability to collaborate effectively within a multidisciplinary team.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your skills and experience, particularly those involving complex enterprise systems, HR-related applications, or innovative use of AI design tools.

• Tell a Story: For each case study, clearly articulate the problem, your specific role and contributions, the design process you followed (emphasizing research, ideation, prototyping, and testing), the challenges encountered, your solutions, and the measurable impact or outcomes.

• Highlight Process: Showcase your thought process, decision-making rationale, and iterative design approach. Explain why you made certain design choices.

• Demonstrate Tool Proficiency: Ensure your portfolio visually represents your skills in Figma or other relevant tools. Include interactive prototypes where possible.

• Emphasize Impact & Accessibility: Quantify results whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction). Clearly highlight how you’ve ensured ADA/WCAG compliance.

• Address AI Integration: If applicable, detail your experience with AI-enabled design tools, including how you evaluated their output and integrated them into your workflow.

Challenge Preparation:

• Design Challenge: Be prepared for a potential design challenge, which might involve solving a specific UX problem related to HR systems or a similar complex application. Focus on demonstrating your end-to-end design process within the allotted time.

• Problem-Solving Scenarios: Practice articulating how you would approach ambiguous problems, gather requirements, and collaborate with stakeholders to define solutions.

• Communication Practice: Rehearse presenting your portfolio and design thinking clearly and concisely, anticipating questions about your process and decisions.

📝 Enhancement Note: The emphasis on "case study or portfolio and present walkthrough during interview" is paramount. Candidates must prepare meticulously to articulate their design journey, problem-solving approach, and the impact of their work, especially concerning accessibility and AI tools. The role's focus on internal HR systems means demonstrating empathy for employee needs and understanding the nuances of B2E design.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for wireframing, prototyping, and high-fidelity design. Proficiency is essential, including an understanding of components, variants, and collaboration features.

• Sketch: Potentially used, though Figma is highlighted as primary. Familiarity is beneficial.

• Adobe XD: Another potential tool for design and prototyping.

• InVision: Likely used for prototyping, collaboration, and design handoff.

Analytics & Reporting:

• While not explicitly listed for UX Designers, access to user analytics platforms (e.g., Google Analytics, Adobe Analytics, or internal tools) would be beneficial for understanding user behavior and validating design hypotheses.

• Experience with data visualization tools or dashboards to interpret user data and present findings would be advantageous. CRM & Automation:

• Design Systems: Deep familiarity with working with and contributing to established design systems is critical for maintaining consistency and efficiency across Citi's digital products.

• AI-Enabled Design Tools: Experience with generative design tools, AI-assisted prototyping, or AI content generation tools is explicitly required, emphasizing the ability to critically evaluate and integrate AI outputs.

📝 Enhancement Note: The explicit requirement for AI-enabled design tools indicates a forward-looking approach by Citi. Designers should be prepared to discuss how they leverage these tools to enhance efficiency, explore design variations, or generate content, while also critically assessing their outputs for quality, bias, and relevance.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, emphasizing the creation of intuitive, seamless, and delightful experiences that genuinely make employees' working lives easier.

• Collaboration: Strong emphasis on teamwork, working in concert with research, product, and engineering partners to co-create solutions.

• Innovation & Improvement: Encouraging the challenging of the status quo, addressing root causes, and continuously seeking better outcomes for users.

• Excellence & Quality: Delivering high-quality design assets, maintaining design integrity, and adhering to best practices and standards (including accessibility).

• Efficiency & Timeliness: Delivering on time, managing risks, and contributing to streamlined internal processes through effective design.

• Continuous Learning: Staying up-to-date with the latest UX practices, innovations, and tools, and contributing to a broader community of practice.

Collaboration Style:

• Partnership: Working closely and collaboratively with UX Research, Product Management, and Engineering, fostering a co-creation environment.

• Constructive Feedback: Applying a positive and constructive attitude towards feedback, both giving and receiving, to improve designs and team dynamics.

• Knowledge Sharing: Actively contributing to the UX community of practice, assisting and training new starters, and sharing learnings.

• Proactive Communication: Regularly communicating progress, risks, and insights to stakeholders to ensure alignment and timely decision-making.

📝 Enhancement Note: The culture at Citi, especially within its technology and design teams, likely balances a strong adherence to corporate standards and compliance with a drive for innovation and improved employee experience. The emphasis on "challenging the status quo" suggests an environment that values proactive improvement and critical thinking within established frameworks.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Enterprise Complexity: Designing for large-scale enterprise HR systems involves understanding intricate workflows, diverse user roles, and legacy system constraints within a global organization.

• Balancing User Needs with Business Requirements: Ensuring designs meet both employee needs for usability and HR/business objectives for efficiency, compliance, and data management.

• Integrating AI Effectively: Critically evaluating and integrating AI-generated design elements or AI-assisted workflows into the existing design process and company standards without compromising quality or user experience.

• Driving Change: Influencing stakeholders and driving adoption of new design standards and approaches within a large, established financial institution.

• Maintaining Accessibility Standards: Consistently ensuring all designs meet stringent ADA/WCAG requirements across a wide range of HR applications.

Learning & Development Opportunities:

• Advanced UX Specialization: Deepen expertise in specific UX areas such as interaction design, user research methodologies, or accessibility consulting.

• AI in Design: Further develop skills in leveraging AI tools for design exploration, content generation, and process automation, becoming a subject matter expert.

• Leadership & Mentorship: Opportunities to lead design initiatives, mentor junior designers, and contribute to UX strategy and best practices.

• Industry Exposure: Gain deep insights into the financial services industry and the unique UX challenges within a global bank.

• Cross-Functional Skill Development: Enhance understanding of product management, engineering processes, and HR functions through close collaboration.

📝 Enhancement Note: The challenges highlight the need for a designer who is not only skilled but also adaptable, a strong communicator, and capable of navigating corporate complexities. The growth opportunities are substantial, offering a clear path for career advancement within a major financial institution by leveraging both core UX skills and emerging technologies.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise-scale design project you've worked on. What were the biggest challenges, and how did you overcome them?" (Focus on process, problem-solving, stakeholder management, and outcomes).

• "How do you approach designing for accessibility (ADA/WCAG)? Can you provide an example where you ensured a design met these standards?" (Highlight your methodology and specific implementations).

• "Tell us about your experience with AI-enabled design tools. How do you critically evaluate AI outputs, and how have you integrated them into your workflow?" (Be prepared to discuss specific tools and demonstrate thoughtful application).

• "How do you collaborate with product managers and engineers to ensure designs are implemented effectively and meet user needs?" (Showcase your communication and partnership skills). Company & Culture Questions:

• "What interests you about designing internal HR systems at a company like Citi?" (Connect your passion for user experience to employee productivity and organizational efficiency).

• "How do you stay updated on the latest UX trends and technologies, particularly AI in design?" (Demonstrate your commitment to continuous learning).

• "Describe a time you had to challenge the status quo or a deeply ingrained process. What was the situation, and what was the outcome?" (Illustrate your proactive and problem-solving mindset). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear story arc: Problem > Your Role > Process > Solution > Outcome/Impact.

• Quantify Impact: Use data and metrics whenever possible to demonstrate the success of your designs (e.g., improved user satisfaction, reduced task time, increased adoption).

• Showcase Your Process: Be ready to walk through your sketches, wireframes, prototypes, and user testing insights. Explain why you made specific design decisions.

• Highlight Collaboration: Clearly articulate your contributions within team projects and how you collaborated with other disciplines.

• Emphasize AI Integration: Be prepared to specifically discuss your experience with AI tools, showing how you leverage them intelligently and critically.

• Practice Your Delivery: Rehearse your presentation to ensure it's concise, engaging, and within the allotted time. Be prepared for follow-up questions.

📝 Enhancement Note: Preparation should heavily focus on articulating your design process, decision-making, and the impact of your work, particularly concerning accessibility and the application of AI tools. Demonstrating empathy for employees as users and understanding the B2E context will be key.

📌 Application Steps

To apply for this UX Product Designer position:

• Submit your application through the provided application link on the Citi careers portal.

• Tailor your Resume: Highlight keywords from the job description, such as "UX Design," "Figma," "Design Systems," "Accessibility (ADA/WCAG)," "AI-enabled design tools," and "enterprise-scale projects." Quantify achievements with metrics where possible.

• Curate Your Portfolio: Select 3-5 strong case studies that showcase your end-to-end design process, problem-solving skills, collaboration, and impact. Ensure these clearly demonstrate your proficiency in Figma and your understanding of accessibility. Prepare to discuss your experience with AI design tools.

• Prepare for the Walkthrough: Practice presenting your portfolio case studies, focusing on a clear narrative of problem, process, solution, and outcome. Be ready to answer in-depth questions about your design decisions and methodology.

• Research Citi's HR Systems (if possible): Gain a general understanding of the types of HR technologies and employee experience platforms large corporations utilize. This will help you frame your understanding of the role's context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.