UX Manager

📍 Job Overview

Job Title: UX Manager

Company: Nuffield Health

Location: Barbican Support Centre, London, United Kingdom

Job Type: Full-Time, Fixed Term Contract (until end of 2026)

Category: User Experience (UX) / Digital Design Management

Date Posted: 2026-05-08

Experience Level: Experienced Practitioner (equivalent to 5-10 years)

Remote Status: Hybrid Working

🚀 Role Summary

• Lead the strategic direction and execution of user experience (UX) design initiatives for a significant digital transformation program, with a primary focus on a large-scale CMS migration to Adobe Experience Manager (AEM).

• Drive the creation of user-centered, accessible (WCAG AA), and high-fidelity digital solutions, ensuring seamless integration of UX and UI design principles across a complex website estate.

• Collaborate closely with technology delivery managers, cross-functional teams, and potentially third-party agencies to deliver intuitive and impactful digital experiences that align with business objectives and enhance user satisfaction (NPS, customer effort).

• Contribute to the evolution and application of the organization's design system, ensuring visual consistency, scalability, and efficient pattern utilization for the CMS migration and future growth.

📝 Enhancement Note: This role is positioned as a senior individual contributor, focusing on design leadership and execution rather than direct line management. The "Manager" title in this context refers to ownership and strategic oversight of UX within the project scope, not team management. The fixed-term nature until the end of 2026 indicates a project-driven need, likely for the duration of the CMS migration and website transformation.

📈 Primary Responsibilities

• Champion user experience principles and best practices within the digital team, acting as the primary advocate for user needs throughout the CMS migration and website transformation program.

• Lead the redesign and optimization of critical user journeys, information architecture, and content structures, moving beyond a simple "lift-and-shift" approach to create a more intuitive and scalable experience within AEM.

• Produce high-quality, developer-ready design artifacts, including responsive mock-ups, detailed specifications, and reusable components that adhere to the established design system.

• Conduct and leverage user research, including moderated and unmoderated usability testing, to validate design decisions, challenge assumptions, and drive continuous iteration and improvement of digital experiences.

• Effectively communicate design rationale, insights, and recommendations to stakeholders at various levels, building trust, influencing decisions, and navigating complex project requirements.

📝 Enhancement Note: The emphasis on "rethinking and redesigning key journeys" and moving "beyond a lift-and-shift approach" suggests a strategic UX role focused on transformation rather than incremental updates. The requirement for "developer-ready design artefacts" highlights the need for practical, implementable designs that bridge the gap between UX and development.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field is often preferred for senior UX roles. Equivalent practical experience will be highly valued.

Experience: Minimum of 5-10 years of demonstrable experience in UX and practical UI design, with a strong track record in leading design for large-scale website or digital transformation programs. Experience with CMS migrations, particularly to platforms like Adobe Experience Manager, is highly advantageous.

Required Skills:

• Proven expertise in UX and practical UI design, with a strong portfolio showcasing accessible (WCAG AA), responsive, and user-centered solutions for complex digital experiences.

• Hands-on experience contributing to website redesigns, CMS migrations, or large content-driven platforms, understanding challenges related to scale, consistency, and content structure.

• Proficiency in industry-standard digital design and prototyping tools, specifically Figma.

• Ability to create clear, developer-ready design artifacts, including responsive mock-ups, detailed specifications, and reusable components aligned with a design system.

• Solid understanding of information architecture, navigation design, and user-centered content structuring.

• Experience conducting user research methodologies, including moderated and unmoderated usability testing, to inform design decisions and iterations.

• Strong analytical and problem-solving skills, with the ability to translate user insights and business goals into effective design solutions.

• Excellent communication, stakeholder management, and influencing skills, with the ability to build rapport and navigate complex organizational dynamics.

• Demonstrated ability to work both independently and collaboratively within cross-functional teams, including managing relationships with third-party agencies.

Preferred Skills:

• Direct experience with Adobe Experience Manager (AEM) implementation or migration projects.

• Experience in evolving or contributing significantly to a mature design system.

• Familiarity with SEO best practices as they relate to UX and content structure.

• Experience working within the healthcare sector or a similarly regulated industry.

📝 Enhancement Note: The job description explicitly states this role is for an "experienced UX practitioner" and "not intended for entry-level or junior candidates," reinforcing the need for substantial, demonstrable experience in complex digital projects. The "T-shaped UX designer" mention suggests a need for deep expertise in core UX design, complemented by a broad understanding of related disciplines.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end UX/UI design capabilities, with a strong emphasis on accessible (WCAG AA), responsive, and user-centered solutions.

• Case studies showcasing experience with large-scale website redesigns, CMS migrations, or complex content-driven platforms, highlighting the challenges faced and solutions implemented.

• Examples of developer-ready design artifacts, including detailed specifications, interactive prototypes, and reusable components.

• Evidence of user research and usability testing, detailing the methodology, insights gained, and how these informed design iterations.

Process Documentation:

• The ability to document key UX processes, from user research and ideation through to prototyping, design handoff, and iterative refinement.

• Clear articulation of how design decisions were made, supported by user data, business objectives, and established UX principles.

• Documentation of how design solutions were translated into actionable specifications for development teams.

📝 Enhancement Note: The portfolio is critical for this role, serving as the primary evidence of the candidate's ability to handle complex digital transformations. The emphasis on "developer-ready artefacts" and "design system alignment" indicates a need for practical, implementable design work that integrates seamlessly into the development workflow.

💵 Compensation & Benefits

Salary Range: Competitive salary available, depending on experience.

• Estimated Range: Based on the experience level (5-10 years) and London location for a UX Manager role, the typical salary range would likely fall between £60,000 and £85,000 per annum. This estimate is derived from industry benchmarks for similar roles in London, considering the seniority and project complexity.

• Explanation: Nuffield Health is a large organization in the UK healthcare sector, and London salaries are generally higher due to cost of living and market demand. This range reflects the need for seasoned UX expertise to lead critical transformation initiatives.

Benefits:

• Free Gym Membership

• Health Assessments

• Retail Discounts

• Pension Options

• 📝 Enhancement Note: Nuffield Health's benefits package is health and wellbeing-focused, aligning with their industry. For a UX professional, these benefits contribute to work-life balance and personal welfare, enhancing the overall employee value proposition.

Working Hours: 37.5 hours per week.

• 📝 Enhancement Note: While the standard working hours are 37.5, the "Hybrid Working" arrangement suggests flexibility in how these hours are fulfilled, with a balance between office-based collaboration and remote work.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare & Fitness Services. Nuffield Health operates as the UK's largest healthcare charity, providing a unique blend of hospitals, medical clinics, fitness and wellbeing centres, and corporate health services. This sector requires a strong focus on user trust, accessibility, and delivering reliable, high-quality experiences.

Company Size: Large. Nuffield Health is a significant organization, implying a structured environment with established processes, but also potential for impact within large-scale projects.

Founded: The organization has a long history, founded in 1957. This suggests a stable, established entity with a deep understanding of its market, but also potentially a need for modernizing digital experiences.

Team Structure:

• The UX Manager will be part of a digital team, collaborating closely with a Technology Delivery Manager and other cross-functional team members.

• The role is within a broader UX team, contributing to the collective evolution of the design system and UX practices.

Methodology:

• Data-Driven Design: Emphasis on user research, usability testing, and analytics (e.g., digital NPS, customer effort) to inform design decisions and measure impact.

• Agile/Iterative Development: Working within an iterative environment suggests an agile approach to project delivery, requiring flexibility and continuous improvement.

• Design System Integration: A focus on leveraging and evolving a design system for consistency and scalability across a large website estate.

Company Website: https://www.nuffieldhealth.com/

📝 Enhancement Note: Nuffield Health's mission-driven nature ("purpose-driven organisation where people come first") suggests a culture that values user well-being and ethical design. The blend of healthcare and fitness services means digital experiences need to cater to diverse user needs and motivations.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor / Design Lead. This role is for an experienced UX practitioner, focusing on leading design strategy and execution for a major project. While not a people management role, it demands leadership in craft and influence.

Reporting Structure: The UX Manager will report into a digital team leadership structure, likely a Head of Digital or similar, and will work closely with a Technology Delivery Manager. They will collaborate with a wider UX team but operate with significant autonomy on their assigned projects.

Operations Impact: The UX Manager's work is directly tied to improving digital experiences, which in turn impacts key business metrics such as digital NPS, customer effort, revenue, and margin. The success of the CMS migration and website transformation program hinges on effective UX/UI design.

Growth Opportunities:

• Project Leadership: Opportunity to lead the UX aspect of a significant, high-visibility digital transformation program.

• Skill Specialization: Deepen expertise in AEM-related UX challenges, large-scale website architecture, and design system implementation.

• Cross-functional Influence: Develop stronger stakeholder management and communication skills by working with diverse teams.

• Potential for Future Roles: While this is a fixed-term contract, successful delivery and demonstrated leadership could open doors to further opportunities within Nuffield Health's digital transformation initiatives or permanent roles.

📝 Enhancement Note: The role is framed as a critical, project-focused position with opportunities for significant contribution and learning, particularly in managing UX for large-scale system migrations. The "grow within the organisation beyond the initial project" statement hints at potential for permanent roles or broader responsibilities if the individual excels.

🌐 Work Environment

Office Type: Hybrid Working. This indicates a blend of remote work and in-office presence at the Barbican Support Centre in London.

Office Location(s): Barbican Support Centre, London. This central London location offers good transport links and access to amenities.

Workspace Context:

• Collaborative Environment: The hybrid model necessitates intentional collaboration, with office days likely focused on team meetings, workshops, and brainstorming sessions.

• Digital Tools: Expect access to essential design and collaboration tools (Figma is specified). The IT infrastructure will support remote and in-office work.

• Team Interaction: Opportunities to interact with UX colleagues, digital product managers, developers, and other stakeholders, fostering knowledge sharing and a cohesive team dynamic.

Work Schedule: 37.5 hours per week. The hybrid arrangement allows for flexibility in structuring the work week, balancing personal needs with project deadlines and team collaboration requirements.

📝 Enhancement Note: The hybrid model implies a need for strong self-management and proactive communication from the UX Manager to ensure seamless collaboration and design progress, regardless of physical location.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess experience, skills, and alignment with role requirements.

• Portfolio Presentation & Interview: A key stage will involve presenting a curated selection of work from the portfolio, focusing on relevant case studies (e.g., CMS migration, large website transformation, accessible design). This will likely be followed by in-depth questions about design process, problem-solving, and stakeholder management.

• Cross-functional Interview: Meeting with key stakeholders (e.g., Technology Delivery Manager, other team members) to assess collaboration style, communication skills, and cultural fit.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and overall suitability for the role.

Portfolio Review Tips:

• Curate for Relevance: Select case studies that directly address the requirements: large-scale digital transformation, CMS migration experience, accessible design (WCAG AA), responsive UI, and user-centered journeys.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process followed, the solutions developed, and the measurable outcomes or impact. Quantify results where possible (e.g., improvements in NPS, conversion rates, task completion times).

• Showcase Process: Include examples of wireframes, user flows, prototypes, and final high-fidelity designs. Demonstrate how research and testing informed your decisions.

• Highlight Technical Readiness: Emphasize your ability to create developer-ready artifacts, including clear annotations, specifications, and adherence to design systems.

• Accessibility Focus: Clearly explain your approach to ensuring WCAG AA compliance and showcase examples where this was a key consideration.

Challenge Preparation:

• Be prepared to discuss your approach to complex UX challenges, such as balancing user needs with business constraints, managing conflicting stakeholder requirements, or redesigning intricate information architectures.

• Think about specific examples of how you have used user research to drive significant design improvements and how you articulate the ROI of UX initiatives.

• Familiarize yourself with Adobe Experience Manager (AEM) concepts and common challenges in CMS migrations, even if your direct experience is limited, to demonstrate an understanding of the project context.

📝 Enhancement Note: The interview process will likely heavily scrutinize the candidate's portfolio and their ability to articulate their design process, problem-solving skills, and impact on business objectives, particularly in the context of large-scale digital transformation projects.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as the tool used for digital design and prototyping. Proficiency is essential.

• Adobe Experience Manager (AEM): The target CMS for the migration. While direct AEM design experience is preferred, a strong understanding of CMS capabilities and limitations will be beneficial.

• Design System Tools: Any tools or methodologies used to manage and scale design systems.

Analytics & Reporting:

CRM & Automation:

• While not explicitly mentioned, an understanding of how UX integrates with CRM systems and marketing automation platforms could be beneficial for a holistic digital experience.

📝 Enhancement Note: The explicit mention of Figma highlights its importance. Candidates should be prepared to discuss their workflow within Figma, including collaboration features, component libraries, and prototyping capabilities. Awareness of AEM's structure and common UX patterns within it will be a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, prioritizing the needs and experiences of users (patients, members, customers) in all design decisions.

• Purpose-Driven: A commitment to Nuffield Health's mission of improving health and wellbeing, translating into designs that genuinely help people.

• Collaboration: Working effectively with diverse teams to achieve shared goals, valuing input from all disciplines.

• Excellence & Quality: A commitment to high-quality, accessible, and polished design outputs that reflect positively on the organization.

• Innovation & Growth: Embracing new approaches and continuous learning to drive digital transformation and personal development.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with technology, product, marketing, and potentially content teams. The ability to translate UX needs into language understood by other disciplines is vital.

• Open Communication: A culture that encourages open feedback, constructive criticism, and transparent dialogue to refine designs and processes.

• Partnership: Working alongside developers and project managers to ensure designs are feasible, implemented correctly, and meet project timelines.

📝 Enhancement Note: Nuffield Health's values, particularly "it starts with you" and "people come first," suggest a culture that empowers individuals and prioritizes human impact. The UX Manager should demonstrate how their design philosophy aligns with these principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Scale and Complexity: Managing UX for a large and complex website estate with diverse content and user needs, especially during a major migration.

• Balancing Stakeholder Needs: Navigating potentially competing priorities and requirements from various business units and leadership.

• Technical Constraints: Adapting designs to the specific capabilities and limitations of Adobe Experience Manager and other underlying technologies.

• Pace of Delivery: Working within an iterative, delivery-focused environment to meet project deadlines for the CMS migration.

• Cultural Change: Driving a user-centered mindset within teams that may have historically focused on other priorities.

Learning & Development Opportunities:

• AEM Expertise: Gaining hands-on experience with UX design specifically for Adobe Experience Manager.

• Large-Scale Transformation: Deepening skills in managing UX for significant digital transformation programs.

• Design System Maturity: Contributing to the enhancement and application of a robust design system.

• Industry Insight: Gaining exposure to the unique UX challenges and opportunities within the healthcare and fitness sectors.

• Cross-functional Collaboration: Refining skills in influencing and partnering with technical and business teams.

📝 Enhancement Note: The primary challenge is successfully guiding the UX aspect of a complex, high-stakes CMS migration within a fixed timeframe. Success will require strong problem-solving, adaptability, and effective communication.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to UX strategy for a large-scale website migration, specifically to a platform like Adobe Experience Manager." (Focus on research, IA, user journey mapping, and phased implementation.)

• "How do you balance user needs with business goals and technical constraints when designing for a complex organization like Nuffield Health?" (Emphasize data-driven decision-making, iterative design, and stakeholder negotiation.)

Company & Culture Questions:

• "What do you know about Nuffield Health's mission and how do you see UX contributing to it?" (Connect your user-centric approach to their "people come first" ethos and health/wellbeing mission.)

• "How would you foster collaboration within a hybrid work environment and with cross-functional teams on this project?" (Discuss proactive communication, utilization of collaboration tools, and structured meetings.)

Portfolio Presentation Strategy:

• Structure your presentation: Clearly outline each case study with Problem, Role, Process, Solution, and Outcome.

• Highlight AEM relevance: If possible, point out elements in your past work that are transferable to an AEM environment (e.g., content structure, modular design).

• Demonstrate Figma proficiency: Be ready to discuss your workflow, component usage, and prototyping capabilities within Figma.

• Focus on impact: Quantify the results of your work whenever possible, linking design decisions to business metrics.

• Be ready for critique: Engage thoughtfully with any questions or feedback on your designs.

📝 Enhancement Note: Candidates should prepare to discuss their experience with CMS migrations, design systems, and AEM specifically. The interview will likely probe their ability to work within a structured, delivery-focused environment while championing user needs.

📌 Application Steps

To apply for this UX Manager position:

• Submit your application through the provided Workday job portal link.

• Curate your portfolio: Select 2-3 key case studies that best demonstrate your experience with large-scale website transformations, CMS migrations, accessible design (WCAG AA), and user-centered journey redesign. Ensure these are polished and ready for presentation.

• Tailor your CV: Highlight achievements and responsibilities that directly align with the core requirements of this role, using keywords from the job description (e.g., CMS migration, AEM, Figma, WCAG AA, UX strategy, information architecture, stakeholder management).

• Prepare your portfolio presentation: Practice walking through your selected case studies, focusing on your process, problem-solving, and quantifiable impact. Be ready to discuss your experience with Figma and any AEM-related work.

• Research Nuffield Health: Understand their mission, values, and recent digital initiatives to articulate how your UX approach aligns with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, particularly salary estimates and specific process expectations, should be verified directly with the hiring organization before making application decisions. The fixed-term nature of the contract is a critical factor to consider.