UX Designer Senior

📍 Job Overview

Job Title: UX Designer Senior

Company: Jobgether (Partner Company)

Location: United Kingdom

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-06-08

Experience Level: 3-5+ Years

Remote Status: Remote OK (with potential client/project needs for on-site presence)

🚀 Role Summary

• Design and refine end-to-end user experiences for an AI-enabled customer support platform, focusing on complex operational environments.

• Translate evolving product requirements into high-fidelity, implementation-ready designs that guide engineering and product delivery.

• Collaborate closely with product, content, business, and technical teams to create intuitive, efficient, and accessible workflows for decision-making at scale.

• Maintain design continuity and usability during critical product transition phases within a fast-moving, collaborative, and ownership-driven environment.

• Focus on hands-on craft, systems thinking, and execution quality to directly impact product success in an enterprise software context.

📝 Enhancement Note: While the core role is UX Design, the emphasis on "complex operational environments," "AI-enabled customer support platform," and "enterprise-grade" tools suggests a strong need for understanding how design impacts operational efficiency and data-driven decision-making, aligning with GTM and RevOps principles of enabling sales and support teams. The "remote-friendly" nature with potential client needs implies a hybrid expectation for specific project phases or client engagements.

📈 Primary Responsibilities

• Design high-fidelity user interfaces, interactive prototypes, and comprehensive UX documentation using Figma for enterprise-grade, AI-enabled customer support tools.

• Define and meticulously refine end-to-end user journeys, meticulously mapping out workflows, interaction patterns, edge cases, and essential system states.

• Actively collaborate with product managers, engineers, content strategists, and business stakeholders to translate complex requirements into robust, structured design solutions.

• Produce detailed documentation of design decisions, screen behaviors, and interaction logic to ensure accurate and efficient implementation by development teams.

• Work within and actively contribute to established design systems, ensuring consistency, scalability, and adherence to brand guidelines across all product touchpoints.

• Iteratively refine designs based on comprehensive feedback, technical constraints, usability testing insights, and evolving business objectives.

• Support Agile delivery cycles by actively participating in sprint planning, backlog refinement sessions, design reviews, and providing ongoing design adjustments as needed.

• Ensure that accessibility standards (e.g., WCAG) and human-centered design principles are deeply embedded and consistently applied across all user experiences.

📝 Enhancement Note: The responsibilities highlight a deep dive into workflow design and system states, which are critical for operations teams that rely on predictable and efficient software. The emphasis on documentation and design systems directly supports the scalability and maintainability crucial for enterprise operations.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field, or equivalent practical experience.

Experience: 3–5+ years of dedicated experience in UX or Product Design, with a proven track record of successfully delivering high-fidelity, production-ready design assets for complex systems.

Required Skills:

• Advanced proficiency in Figma, demonstrating mastery of components, auto layout, responsive design features, variants, and complex prototyping capabilities.

• Proven experience in designing intricate workflows, enterprise-level tools, or sophisticated service-oriented applications.

• Strong ability to translate ambiguous business and technical requirements into clear, actionable, and user-centered design solutions.

• Demonstrated experience working within and contributing to established design systems, with a focus on reusable UX patterns and components.

• Familiarity with designing multi-state interfaces, including robust handling of error states, loading indicators, and various edge cases.

• Excellent collaboration and communication skills, with a proven ability to engage effectively with cross-functional teams (Product, Engineering, Marketing, Sales).

• Ability to operate effectively within Agile development environments and adapt to shifting priorities and project requirements. Preferred Skills:

• Experience with AI-driven products, particularly in customer support, AI assistants, or chatbot interfaces.

• Exposure to designing for regulated industries such as healthcare, finance, or insurance, understanding their unique compliance and user needs.

• Familiarity with user research methodologies, usability testing, and incorporating feedback into design iterations.

• Understanding of front-end development principles and how design choices impact implementation.

📝 Enhancement Note: The experience requirement is specific to delivering "production-ready" assets, indicating a need for designers who can bridge the gap between concept and execution, a valuable trait for operations where implementation accuracy is key. The preference for AI and regulated industry experience points to a specialized product context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies demonstrating the full UX design process from problem identification to final solution.

• Highlight projects involving complex workflows, enterprise software, or AI-driven applications, illustrating your ability to handle intricate user needs.

• Include examples of high-fidelity designs, interactive prototypes, and detailed UX documentation (e.g., user flows, wireframes, mockups) created in Figma.

• Demonstrate your experience with design systems, including contributions to or utilization of component libraries and style guides.

• Present clear outcomes and impact, quantifying improvements where possible (e.g., efficiency gains, reduced error rates, improved task completion times). Process Documentation:

• Provide examples of how you document design decisions, interaction logic, and screen behaviors to facilitate clear communication with engineering teams.

• Illustrate your approach to defining and refining end-to-end user journeys, including various states and potential edge cases.

• Showcase your methods for incorporating feedback, technical constraints, and usability findings into iterative design improvements.

📝 Enhancement Note: A strong portfolio is critical for this role, emphasizing the ability to translate complex requirements into tangible, well-documented design solutions. For operations roles, this translates to a candidate who can clearly articulate process flow and system logic, crucial for understanding and optimizing operational workflows.

💵 Compensation & Benefits

Salary Range: £55,000 - £80,000 per annum (estimated based on Senior UX Designer roles in the UK, considering the complexity of the product and AI focus).

Benefits:

• Competitive compensation package aligned with experience and market standards for senior-level design roles.

• Remote-friendly work model, offering flexibility, though potential client or project needs may require occasional on-site presence.

• Opportunity to work on cutting-edge AI-enabled product experiences that are shaping the future of customer support.

• Collaborative, cross-functional environment fostering strong product and design culture, encouraging innovation and shared learning.

• Exposure to enterprise-scale systems and complex UX challenges that offer significant professional development.

• Professional growth opportunities through challenging, high-impact projects that contribute directly to product success.

• Inclusive and knowledge-sharing team culture that values diverse perspectives and continuous improvement.

Working Hours: Standard full-time hours (approximately 35-40 hours per week), with flexibility inherent in a remote-friendly model, but requiring alignment with team sprints and project deadlines.

📝 Enhancement Note: The salary range is estimated for a Senior UX Designer in the UK, taking into account the specific industry (AI-enabled SaaS for customer support) and the emphasis on enterprise-level solutions. The "Remote OK" status with potential client needs suggests a need for adaptability rather than fully remote independence.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software (AI-enabled Customer Support Platform)

Company Size: The job is listed via Jobgether, indicating it's for a partner company. While the exact size isn't specified, the nature of enterprise software and AI solutions suggests a mid-to-large size organization or a well-funded startup with significant product development.

Founded: The founding date is not provided, but the focus on AI and enterprise solutions suggests a relatively modern or established tech company.

Team Structure:

• The UX Designer will be part of a product and design team, working closely with Product Managers, Engineers, and potentially Content Strategists.

• Reporting likely to a Head of Design, Design Lead, or Product Lead, with close collaboration across engineering and product management.

• Cross-functional collaboration is a core aspect, emphasizing teamwork with various departments to ensure successful product delivery. Methodology:

• Agile development methodologies are explicitly mentioned, requiring designers to be adaptable and participate in iterative processes.

• Design thinking principles and human-centered design are core to the role, ensuring user needs are paramount.

• Emphasis on systems thinking, indicating a need to understand how individual design elements contribute to a larger, cohesive user experience and operational framework.

Company Website: [Jobgether Partner Company Website - To be provided by Jobgether]

📝 Enhancement Note: The description points to a company that values collaboration, agility, and a strong design culture. The focus on AI and enterprise solutions suggests a data-informed and efficiency-oriented environment, similar to many GTM and RevOps-focused organizations.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating a position with significant autonomy and responsibility. It requires not just design execution but also strategic input and the ability to mentor junior designers or influence design direction. The role is hands-on, requiring deep craft and execution.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager or Head of Product, working in close partnership with Product Managers and Engineering Leads. The role involves significant cross-functional interaction rather than a rigid hierarchical structure within the immediate design team.

Operations Impact: While not a direct operations role, the Senior UX Designer's work directly impacts the efficiency and effectiveness of customer support representatives. By designing intuitive and AI-enhanced tools, this role enables support teams to resolve issues faster, improve customer satisfaction, and potentially reduce operational costs. The design of these platforms is critical for operational success.

Growth Opportunities:

• Specialization: Deepen expertise in AI-driven product design, complex workflow optimization, or accessibility for enterprise applications.

• Leadership: Potential to move into a Lead UX Designer role, mentoring junior designers, or taking on more strategic product design ownership.

• Skill Development: Opportunities to learn and apply advanced Figma techniques, explore new design tools, and gain insights into AI technologies and enterprise software development cycles.

📝 Enhancement Note: The growth opportunities highlight a path for a designer to become a subject matter expert in a niche but critical area of enterprise software, which has significant implications for operational teams.

🌐 Work Environment

Office Type: The position is described as "Remote OK," suggesting a hybrid or flexible work arrangement. While a fully remote option is available, there might be expectations for occasional on-site presence for client meetings, team offsites, or specific project phases as dictated by the partner company's needs.

Office Location(s): The primary location is the United Kingdom. Specific office locations for the partner company are not detailed, but the remote flexibility means candidates across the UK are likely considered.

Workspace Context:

• A collaborative environment is emphasized, suggesting opportunities for remote team interaction through video conferencing, dedicated Slack channels, and virtual whiteboarding sessions.

• Access to industry-standard design tools, particularly Figma, will be essential. The partner company likely provides necessary software licenses.

• Opportunities for direct interaction with product, engineering, and business teams, fostering a holistic understanding of the product lifecycle and its operational impact.

Work Schedule: Full-time employment, with an expectation of approximately 35-40 hours per week. The remote-friendly nature offers some flexibility in daily scheduling, but requires strong time management and responsiveness to meet project deadlines and team collaboration needs within UK business hours.

📝 Enhancement Note: The "Remote OK" with potential client needs implies that candidates should be comfortable with a degree of flexibility and potentially occasional travel or on-site work, which might be a consideration for operations professionals who value predictable schedules.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: AI-powered matching by Jobgether to assess core requirements, followed by a review by the partner company's hiring team.

• Portfolio Review: A critical stage where candidates present their UX design process, case studies, and Figma work, focusing on complex enterprise solutions. Expect to discuss your role, challenges, and outcomes.

• Design Challenge/Exercise: Potentially a hands-on exercise or case study to assess problem-solving skills, design thinking, and proficiency in Figma for a specific scenario relevant to the AI customer support platform.

• Cross-functional Interviews: Discussions with Product Managers, Engineers, and potentially other stakeholders to evaluate collaboration skills, communication, and understanding of technical constraints and business objectives.

• Final Interview: May involve senior leadership to assess cultural fit, strategic thinking, and alignment with the company's vision.

Portfolio Review Tips:

• Highlight Complexity: Focus on case studies that demonstrate your ability to design for complex workflows, enterprise-level applications, and AI-driven features.

• Showcase Figma Mastery: Clearly present your work within Figma, demonstrating proficiency in components, auto layout, variants, and prototyping.

• Quantify Impact: Wherever possible, use metrics and data to illustrate the success of your designs (e.g., improved efficiency, reduced errors, user satisfaction).

• Explain Your Process: Clearly articulate your thought process, design decisions, and how you navigated challenges, technical constraints, and feedback.

• Demonstrate Collaboration: Provide examples of how you worked with cross-functional teams and incorporated their input.

Challenge Preparation:

• Be prepared to discuss common UX challenges in enterprise software and AI products.

• Practice articulating your design process and justifying your decisions clearly and concisely.

• Familiarize yourself with AI-powered customer support concepts and potential user needs.

• Understand the importance of design systems and consistency in large-scale applications.

📝 Enhancement Note: The emphasis on AI and enterprise complexity means interviewers will look for a designer who can not only execute visually but also understand the strategic implications of their designs on operational efficiency and user adoption within a business context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory, advanced proficiency required for UI design, prototyping, component creation, auto layout, variants, and responsive design.

• Design Systems: Experience working with and contributing to established design systems is crucial for maintaining consistency and scalability.

Analytics & Reporting:

• While not a direct analytics role, an understanding of how design impacts key operational metrics (e.g., task completion time, error rates, user adoption) is beneficial. Familiarity with analytics tools used to track user behavior within the platform may be a plus. CRM & Automation:

• The role focuses on the user experience of tools used by customer support representatives, which may include CRM-like functionalities or integrated automation tools. A designer needs to understand how their UI/UX design can facilitate the efficient use of these underlying systems.

📝 Enhancement Note: Figma proficiency is a hard requirement. Understanding the operational impact of the tools being designed is key, linking UX directly to business outcomes that RevOps and Sales Ops professionals track.

👥 Team Culture & Values

Operations Values: (Interpreted through the lens of the described work environment)

• User-Centricity: A strong commitment to understanding and serving the needs of end-users (service representatives) and their operational workflows.

• Collaboration: A belief in cross-functional teamwork, open communication, and shared ownership of product success.

• Excellence & Craftsmanship: A dedication to high-quality design execution, attention to detail, and a drive to create polished, effective user experiences.

• Adaptability & Agility: Embracing change, responding to feedback, and thriving in a fast-paced development environment.

• Innovation: A drive to leverage AI and cutting-edge technologies to solve complex problems and improve operational efficiency.

Collaboration Style:

• Integrated: Designers are expected to be deeply integrated with product and engineering teams, participating actively in Agile ceremonies and discussions.

• Communicative: Regular communication through design reviews, feedback sessions, and clear documentation is essential.

• Iterative: A culture that encourages experimentation, learning from feedback, and continuous refinement of designs.

📝 Enhancement Note: The culture described emphasizes a proactive, collaborative, and quality-driven approach, which aligns well with the operational mindset of finding efficient solutions and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of AI: Designing intuitive interfaces for AI-driven features that may be complex or have probabilistic outcomes.

• Enterprise Scale: Balancing user needs with the stringent requirements of enterprise-grade software, including scalability, security, and integration with existing systems.

• Ambiguous Requirements: Navigating unclear or evolving product requirements and translating them into concrete design solutions within a fast-paced environment.

• Product Transition: Maintaining design continuity and user experience quality during a critical phase of product evolution or system transition.

Learning & Development Opportunities:

• AI Product Design: Gain specialized experience in designing for AI-powered applications and understanding their unique UX considerations.

• Enterprise UX: Deepen expertise in designing for complex business workflows and the specific demands of enterprise software users.

• Figma Mastery: Continuous improvement and exploration of advanced Figma features and workflows.

• Cross-functional Exposure: Enhanced understanding of product management, engineering processes, and business strategy within a B2B SaaS context.

📝 Enhancement Note: The challenges and growth opportunities are heavily focused on complex, enterprise-level product design, particularly with AI integration. This is a significant area where strong UX can directly enhance operational effectiveness.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex, ambiguous requirements into a clear user experience. What was your process?" (Focus on structured problem-solving, user-centricity, and documentation.)

• "How do you approach designing for AI-driven features, considering potential user uncertainty or the probabilistic nature of AI outputs?" (Highlight your understanding of trust, transparency, and user control in AI interfaces.)

• "Walk me through your process for contributing to or establishing a design system. What are the key benefits for enterprise products?" (Emphasize consistency, scalability, and efficiency for development and design teams.) Company & Culture Questions:

• "What interests you about designing for customer support platforms, especially those enhanced by AI?" (Connect your passion for UX with improving operational efficiency and user outcomes.)

• "How do you collaborate with engineering and product teams, especially in an Agile environment with shifting priorities?" (Showcase your adaptability, communication skills, and proactive approach.)

• "How do you ensure accessibility and human-centered design principles are integrated into your work?" (Demonstrate your commitment to inclusive design and user advocacy.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process you followed, the solutions you designed, and the outcomes/impact.

• Show, Don't Just Tell: Use high-fidelity mockups and interactive prototypes in Figma to showcase your visual and interaction design skills.

• Highlight Figma Skills: Point out specific Figma features you leveraged (e.g., auto layout for responsiveness, components for consistency) to demonstrate your technical proficiency.

• Focus on Operational Impact: For this role, emphasize how your designs aimed to improve efficiency, reduce errors, or enhance the user experience for operational staff.

📝 Enhancement Note: Preparing for this role requires not only showcasing design skills but also demonstrating an understanding of how design directly impacts operational efficiency and user productivity within a complex enterprise software context.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the Jobgether platform.

• Customize Your Resume: Tailor your resume to highlight your experience with enterprise software, complex workflows, AI-driven products, and advanced Figma skills. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that best showcase your ability to design for complex operational environments and AI features. Ensure your Figma work is clearly presented.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on your process, decision-making, and the operational impact of your designs. Be ready to discuss your Figma proficiency.

• Research the Partner Company: If possible, gather information about the specific partner company to understand their market, product, and any publicly available design philosophies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization (partner company via Jobgether) before making application decisions.