UX Designer Senior

📍 Job Overview

Job Title: UX Designer Senior

Company: Jobgether (Partner Company)

Location: Netherlands

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-06-08

Experience Level: Mid-Senior Level (3-5+ years)

Remote Status: Remote OK (within Netherlands)

🚀 Role Summary

• This senior UX Designer role focuses on shaping the end-to-end user experience for an AI-enabled customer support platform, specifically targeting complex operational environments.

• You will be responsible for transforming evolving product requirements into high-fidelity, implementation-ready designs using Figma, ensuring usability and efficiency for service representatives.

• The position requires close collaboration with product, content, business, and technical teams to design intuitive workflows that support real-world decision-making at scale.

• You will play a critical role in maintaining design continuity and usability during a significant product transition phase, requiring strong ownership and clarity in ambiguous situations.

📝 Enhancement Note: While the job title is "UX Designer Senior," the description emphasizes an operational context, focusing on complex workflows within an AI-enabled customer support platform. This suggests a need for an operations-minded UX professional who understands the intricacies of enterprise software and user efficiency in demanding work environments. The role is functionally a Product Design role with a strong UX focus, as indicated by the emphasis on translating requirements into implementable designs.

📈 Primary Responsibilities

• Design high-fidelity user interfaces, interactive prototypes, and comprehensive UX documentation in Figma for enterprise-grade, AI-enabled customer support tools.

• Define and meticulously refine end-to-end user journeys, encompassing complex workflows, interaction patterns, error handling, edge cases, and system states.

• Collaborate effectively with product managers, engineers, content strategists, and business stakeholders to translate intricate requirements into structured, scalable design solutions.

• Document design decisions, screen behaviors, and interaction logic with precision to ensure accurate implementation by the engineering team.

• Work within and actively contribute to established design systems, ensuring consistency, scalability, and adherence to brand guidelines across all user experiences.

• Iterate on designs based on constructive feedback, technical constraints, usability testing, and evolving product requirements.

• Actively participate in Agile delivery cycles, including sprint planning, backlog refinement, design reviews, and ongoing adjustments to designs.

• Champion and embed accessibility standards and human-centered design principles throughout the entire design process, ensuring inclusivity and usability for all users.

• Support the transition phase of the product by ensuring continuity and usability across evolving systems.

📝 Enhancement Note: The responsibilities highlight a need for a designer with strong technical design skills (Figma, prototyping) combined with a strategic understanding of complex workflows and enterprise systems. The emphasis on supporting Agile cycles and working within design systems points to a need for efficient, repeatable design processes.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field is often preferred for senior design roles. A strong portfolio can often substitute for formal education.

Experience: 3–5+ years of dedicated experience in UX or product design, with a demonstrable track record of delivering high-fidelity, production-ready design assets for enterprise-level applications.

Required Skills:

• Advanced proficiency in Figma, including expertise in components, auto layout, responsive design techniques, variants, and complex prototyping.

• Proven experience designing intricate workflows, enterprise-grade tools, or service-oriented applications that require deep user understanding.

• Strong ability to translate complex business objectives and technical requirements into clear, intuitive, and effective user experiences.

• Experience working within and contributing to established design systems, leveraging reusable UX patterns for consistency and scalability.

• Familiarity with designing multi-state interfaces, including robust handling of error states, loading indicators, and diverse edge cases.

• Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams (product, engineering, content, business).

• Ability to thrive and adapt in fast-paced Agile environments with frequently shifting priorities.

• Strong understanding of accessibility standards (e.g., WCAG) and human-centered design principles. Preferred Skills:

• Experience designing for AI-driven products, customer support tools, or interfaces for chatbots/virtual assistants.

• Exposure to or experience designing for regulated industries such as healthcare or insurance.

• Familiarity with user research methodologies and integrating user feedback into the design process.

• Experience with design handoff tools and processes to ensure seamless integration with development teams.

📝 Enhancement Note: The experience requirement is specific (3-5+ years) and emphasizes practical delivery of "implementation-ready" work, indicating a focus on execution over pure conceptualization. The preference for AI and regulated industry experience highlights specific domain knowledge valuable for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of case studies demonstrating your ability to tackle complex UX challenges within enterprise software or similar domains.

• High-fidelity prototypes and detailed UI designs, showcasing your proficiency in Figma and your approach to interaction and workflow design.

• Examples of how you've translated ambiguous requirements into clear, actionable design solutions, highlighting your problem-solving process.

• Documentation of your contributions to or creation of design systems, illustrating your understanding of scalability and consistency.

• Demonstrations of how you've addressed error states, edge cases, and multi-state interfaces in your designs. Process Documentation:

• Showcase examples of your process for defining and refining end-to-end user journeys, including user flows and interaction mapping.

• Illustrate your methods for collaborating with cross-functional teams, such as product managers and engineers, during the design lifecycle.

• Provide examples of how you have iterated on designs based on feedback, technical constraints, or usability insights, emphasizing your adaptability.

• Demonstrate your understanding of design system principles and how you ensure consistency and scalability in your work.

📝 Enhancement Note: The emphasis on "implementation-ready" work and "production-ready design assets" strongly suggests that the portfolio should focus on tangible, well-documented design deliverables rather than conceptual explorations. Case studies that detail the problem, process, and solution with clear visuals and outcomes will be highly valued.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer in the Netherlands with 3-5+ years of experience, a competitive salary range is estimated to be between €50,000 and €75,000 annually, depending on specific experience, skills, and the exact location within the Netherlands. This estimate is based on general market data for UX/Product Design roles in the Dutch tech sector and is subject to variation.

Benefits:

• Competitive compensation package aligned with experience and market standards.

• Remote-friendly work model with flexibility, contingent on project and client needs, enabling a good work-life balance.

• Opportunity to work on cutting-edge AI-enabled product experiences, contributing to innovative solutions.

• Collaborative, cross-functional environment fostering strong product and design culture, encouraging knowledge sharing.

• Exposure to enterprise-scale systems and complex UX challenges, providing significant learning opportunities.

• Professional growth opportunities through challenging, high-impact projects that allow for skill development and career advancement.

• Inclusive and knowledge-sharing team culture that values diverse perspectives and continuous learning.

Working Hours: The standard working hours are typically 40 hours per week, common for full-time positions in the Netherlands. The role offers flexibility within this framework, especially given the remote-friendly nature.

📝 Enhancement Note: Salary is an estimate based on general market rates for the Netherlands. The benefits listed are directly extracted from the job description, emphasizing professional growth and an innovative work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: The partner company operates within the Technology sector, specifically focusing on AI-enabled customer support platforms. This positions them at the intersection of Artificial Intelligence, Software Development, and Customer Service technology. The operational environment suggests a focus on enterprise solutions for complex business needs.

Company Size: Information on the partner company's size is not directly provided. However, Jobgether's involvement suggests a platform that facilitates hiring for various company sizes, from startups to established enterprises. The nature of an "AI-enabled customer support platform" often implies a growing tech company, likely ranging from a medium-sized startup to a larger enterprise.

Founded: The founding date of the partner company is not specified. Jobgether, as the platform facilitating the application, is a modern tech company. The focus on AI and complex operational environments suggests the partner company is likely a contemporary player in its market.

Team Structure:

• The role involves working within a cross-functional team that includes product managers, engineers, content strategists, and business stakeholders, indicating a collaborative, integrated product development structure.

• The UX Designer will likely report into a design lead or product management function, with direct collaboration across engineering and business units.

• The emphasis on Agile delivery cycles suggests a team structure that prioritizes iterative development and close communication. Methodology:

• The design process emphasizes translating product requirements into structured design solutions, suggesting a methodical approach to problem-solving.

• Agile methodology is central, requiring adaptability, iterative design, and continuous feedback loops.

• A strong focus on design systems promotes consistency and scalability, indicating a commitment to efficient and maintainable design practices.

• Human-centered design and accessibility principles are core to the methodology, ensuring user needs and inclusivity are prioritized.

Company Website: [Partner Company Website Not Specified - Apply via Jobgether]

📝 Enhancement Note: The description highlights a collaborative, agile environment focused on building sophisticated AI-powered tools for enterprise use. The "partner company" aspect means direct company culture details are limited, but the focus on operational UX provides a strong indication of the work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level within the UX/Product Design discipline. It requires not just execution but also the ability to translate complex requirements, contribute to design systems, and operate effectively within an operational context. It's a hands-on role demanding a high degree of craft, systems thinking, and execution quality.

Reporting Structure: While not explicitly detailed, a Senior UX Designer typically reports to a Design Manager, Head of Design, or a Product Lead. The role involves extensive collaboration with Product Management, Engineering, and Business teams, suggesting a matrixed reporting or strong functional alignment.

Operations Impact: The UX Designer's impact is significant, as they are responsible for shaping the usability and efficiency of an AI-enabled customer support platform. Well-designed workflows directly improve service representative productivity, reduce errors, enhance customer satisfaction, and ultimately contribute to the operational efficiency and success of the client organizations using the platform.

Growth Opportunities:

• Skill Specialization: Deepen expertise in AI-driven interfaces, complex enterprise UX, or accessibility design.

• Leadership Development: Potential to mentor junior designers, lead design initiatives for specific features, or contribute to the evolution of the design system and processes.

• Cross-functional Expertise: Gain deeper understanding of AI, customer support operations, and enterprise software development through close collaboration.

• Career Advancement: Progression to Lead UX Designer, Senior Product Designer, or potentially into Product Management roles depending on career trajectory and interests.

📝 Enhancement Note: The "Senior" title, coupled with the emphasis on complex operational environments and product transition, indicates a role with significant responsibility and the potential for substantial impact on user efficiency and product success. Growth opportunities are tied to deepening domain expertise and taking on more leadership.

🌐 Work Environment

Office Type: The role is described as "Remote-friendly," allowing for flexibility. While not strictly tied to a physical office for daily work, it implies that the partner company operates with a modern, distributed or hybrid work model, common in the tech industry.

Office Location(s): The position is based in the Netherlands. While remote work is available, candidates are expected to be located within the Netherlands, suggesting potential for occasional in-person collaboration or client meetings if needed, though the primary mode is remote.

Workspace Context:

• Collaborative Environment: The role emphasizes close collaboration with product, engineering, and business teams, suggesting a dynamic and interactive virtual workspace.

• Tools & Technology: Expect access to and use of industry-standard design tools like Figma, along with collaboration platforms (e.g., Slack, Jira, Confluence) typical in tech environments.

• Operations Focus: The workspace will likely support a deep dive into operational workflows and the complexities of enterprise software, requiring focus and analytical thinking.

Work Schedule: The standard work schedule is approximately 40 hours per week, typical for full-time employment. The remote-friendly nature suggests a degree of flexibility in structuring the workday, allowing for better integration with personal life, provided project deadlines and collaboration needs are met.

📝 Enhancement Note: The "Remote OK" status within the Netherlands is a key aspect, offering flexibility. However, the operational context and cross-functional collaboration imply a need for strong communication and availability during core working hours to effectively engage with distributed teams.

📄 Application & Portfolio Review Process

Interview Process:

• Application Screening: Initial review of applications and portfolios by Jobgether's AI-powered matching process, followed by screening by the partner company's hiring team.

• Design Challenge/Portfolio Review: Expect a deep dive into your portfolio, focusing on case studies that demonstrate your ability to solve complex UX problems relevant to enterprise operational tools. You may be asked to present specific projects and walk through your design process, decision-making, and outcomes.

• Cross-functional Interviews: Interviews with members of the product, engineering, and potentially business teams to assess collaboration skills, technical understanding, and cultural fit.

• Hiring Manager Interview: Final discussion to assess overall fit, career aspirations, and alignment with the role's strategic objectives.

Portfolio Review Tips:

• Focus on Operations: Select case studies that highlight your experience with complex workflows, enterprise software, or systems designed for efficiency and productivity in operational settings.

• Process & Rationale: Clearly articulate your design process, the rationale behind your decisions, and how you addressed specific constraints or requirements. Use visuals to support your narrative.

• Figma Proficiency: Showcase examples of your Figma skills, such as component libraries, auto layout, variants, and interactive prototypes.

• Impact & Outcomes: Quantify the impact of your designs where possible (e.g., improved efficiency, reduced error rates, positive user feedback).

• AI/Enterprise Context: If you have experience with AI-driven products or enterprise-scale systems, highlight these projects prominently.

Challenge Preparation:

• Understand the Product: Research AI-enabled customer support platforms and common operational challenges faced by service representatives.

• Process Thinking: Be prepared to discuss how you would approach designing for complex, multi-step workflows with numerous states and potential errors.

• Design Systems: Be ready to discuss your experience with design systems and how you maintain consistency and scalability.

• Collaboration: Prepare examples of how you collaborate effectively with engineering and product teams, especially in Agile environments.

📝 Enhancement Note: The application process involves a partner platform (Jobgether) that uses AI for initial screening, so optimizing your application and portfolio with relevant keywords is crucial. The emphasis on "implementation-ready" designs means case studies should be detailed and practical.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for high-fidelity UI design, prototyping, component creation, auto layout, and responsive design. Advanced proficiency is a core requirement.

• Prototyping Tools: Figma's native prototyping capabilities are expected, with potential use of other tools for specific needs.

Analytics & Reporting:

• While not explicitly mentioned for the designer, familiarity with how user behavior is tracked and analyzed (e.g., using analytics platforms like Google Analytics, Mixpanel, or product-specific dashboards) can be beneficial for understanding user journeys and informing design decisions. CRM & Automation:

• No direct CRM/automation tools are listed for the designer's primary use, but understanding how the customer support platform integrates with or functions alongside CRM systems (like Salesforce, HubSpot) and potentially automation tools would be advantageous for context.

📝 Enhancement Note: Figma proficiency is non-negotiable and highly emphasized. The role requires a designer who can produce production-ready assets directly within this tool. Familiarity with typical enterprise software stacks (CRM, support platforms) is a plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity & Efficiency: A core value will be designing for the end-user (service representatives) while optimizing for operational efficiency and productivity within complex systems.

• Collaboration & Cross-functional Partnership: Strong emphasis on working closely with diverse teams to achieve shared goals, bridging the gap between design, product, and engineering.

• Data-Informed Design: While not explicitly stated, a data-driven approach to understanding user behavior and validating design decisions is likely valued in an AI-focused company.

• Quality & Craftsmanship: A commitment to delivering high-fidelity, polished, and implementation-ready designs that meet high standards of usability and execution.

• Adaptability & Resilience: Thriving in a fast-moving environment with evolving requirements and product transitions.

Collaboration Style:

• Integrated Teamwork: Expect a highly collaborative environment where designers are embedded within product and engineering teams, working iteratively.

• Constructive Feedback: A culture that encourages open communication and constructive feedback to refine designs and processes.

• Knowledge Sharing: Likely a culture of sharing best practices, design patterns, and learnings across the team and potentially the wider organization.

📝 Enhancement Note: The culture appears to be a blend of modern tech company values (collaboration, agility, innovation) with a strong focus on delivering practical, efficient solutions for operational users.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: The primary challenge involves designing intuitive user experiences for complex, AI-enabled customer support workflows that serve real-world decision-making at scale.

• Ambiguous Requirements: Navigating and bringing clarity to ambiguous requirements during a critical product transition phase.

• Balancing Innovation and Usability: Integrating advanced AI capabilities while ensuring the platform remains user-friendly and efficient for service representatives.

• Maintaining Design Momentum: Ensuring design continuity and usability across evolving systems and during a product transition.

Learning & Development Opportunities:

• Deep Dive into AI UX: Gain hands-on experience designing for cutting-edge AI-driven products and understanding their unique UX challenges.

• Enterprise System Design: Develop expertise in designing for large-scale, complex enterprise applications and operational environments.

• Design System Contribution: Contribute to and influence the evolution of established design systems, enhancing skills in pattern creation and scalability.

• Cross-disciplinary Knowledge: Acquire in-depth understanding of customer support operations, AI technologies, and enterprise software development lifecycles.

📝 Enhancement Note: The challenges presented are typical of senior roles in innovative tech companies, offering significant opportunities for professional development in specialized areas like AI UX and enterprise design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated complex business or technical requirements into a clear, user-friendly design for an enterprise tool. What was your process, and what were the outcomes?"

• "How do you approach designing for multi-state interfaces, including error states, loading, and edge cases, especially in a complex workflow?"

• "Walk us through your experience working with or contributing to design systems. How do you ensure consistency and scalability?"

• "How would you approach designing the user experience for an AI-powered feature within a customer support platform? What are the key considerations?" Company & Culture Questions:

• "What interests you about working on an AI-enabled customer support platform?"

• "How do you typically collaborate with product managers and engineers in an Agile environment?"

• "Describe your experience with accessibility and human-centered design principles. How do you integrate them into your workflow?" Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly define the problem, your role, the process you followed, the solutions you designed (with visuals), and the impact/outcomes.

• Highlight Figma Skills: Be ready to demonstrate your Figma capabilities, perhaps by showing your component usage, auto layout, or interactive prototypes.

• Focus on Rationale: Emphasize why you made certain design decisions, linking them back to user needs, business goals, or technical constraints.

• Address Operational Context: Explain how your designs support efficiency and usability for users in an operational role.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical design skills, strategic thinking, collaborative abilities, and a deep understanding of the product's operational context. Your portfolio is your primary tool for showcasing these capabilities.

📌 Application Steps

To apply for this operations-focused UX design position:

• Submit your application through the Jobgether platform.

• Customize Your Resume: Tailor your resume to highlight experience with enterprise software, complex workflows, AI-related design, and proficiency in Figma. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that best demonstrate your senior-level UX design skills, focusing on complex problem-solving, high-fidelity design delivery, and operational context. Ensure your Figma proficiency is evident.

• Prepare Your Presentation: Practice walking through your portfolio case studies, emphasizing your process, rationale, and the impact of your design solutions. Be ready to discuss your approach to collaboration and Agile methodologies.

• Research the Domain: Familiarize yourself with AI-enabled customer support platforms and the operational challenges they aim to solve. This will help you speak more knowledgeably during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.