UX Designer (Ref : 443)

📍 Job Overview

Job Title: UX Designer (Ref: 443)

Company: AUBAY S.A.

Location: Kirchberg, Luxembourg

Job Type: Full-time

Category: User Experience (UX) & User Interface (UI) Design Operations

Date Posted: 2026-08-17

Experience Level: Mid-level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Spearhead user research initiatives, including user studies, surveys, and client workshops, to gather critical insights into user needs and behaviors within the banking sector.

• Define and implement user-centered design strategies, ensuring alignment with technical, regulatory, and operational constraints specific to financial institutions.

• Develop comprehensive information architectures, user journeys, and intuitive interfaces through wireframes, sketches, and interactive prototypes.

• Conduct rigorous UX/UI audits on existing banking platforms, identifying areas for improvement and providing actionable recommendations for redesign and continuous enhancement.

• Collaborate closely with IT development teams to perform quality checks, troubleshoot technical constraints, and ensure the successful implementation of designed solutions.

📝 Enhancement Note: This role is specifically tailored for a UX Designer with a strong understanding of the banking industry, emphasizing the application of UX principles within a regulated financial environment. The focus on "operations" in this context refers to the operational aspects of design implementation and continuous improvement within a corporate structure, rather than traditional Revenue or Sales Operations.

📈 Primary Responsibilities

• Conduct comprehensive user research, including protocol-based user studies, surveys, and immersive client experience days, to deeply understand user needs and pain points within the banking domain.

• Facilitate ideation workshops and Design Sprints to collaboratively generate and prioritize solutions that address both business objectives and user requirements, leveraging various prioritization methodologies.

• Define and deploy user-centric design strategies, adapting to technical, regulatory, and operational constraints inherent in the financial services industry.

• Architect logical information structures and design user flows, ensuring ergonomic, consistent, and intuitive digital experiences across banking platforms.

• Create detailed wireflows, sketches, wireframes, and interactive prototypes, rigorously testing them with users to validate design concepts and gather feedback.

• Document user needs and design specifications by creating comprehensive expression of needs documents that include prototypes, interaction descriptions, and defined wording for all UI elements.

• Perform quality assurance checks with IT development teams, identifying and resolving technical constraints to ensure design integrity and functionality.

• Execute UX/UI audits on existing customer journeys, documenting findings and formulating strategic recommendations for redesign or continuous improvement initiatives.

📝 Enhancement Note: The responsibilities highlight a proactive approach to design, moving beyond mere execution to encompass strategic planning, deep user empathy, and cross-functional problem-solving within a complex industry. The emphasis on "operational constraints" and "quality checks with developers" underscores the practical application and implementation focus of this role.

🎓 Skills & Qualifications

Education:

• Master's degree (BAC+5) in UX Design, Human-Computer Interaction, or a related field.

• A professional certification in UX is highly desirable. Experience:

• 2-5 years of professional experience in UX/UI design.

• Mandatory: Previous experience within the banking or financial services sector is essential to understand industry-specific nuances, regulations, and customer expectations.

Required Skills:

• Methodologies: Proficient in UX methodologies, Design Thinking, and Agile principles.

• Tools: Expert proficiency in Figma for wireframing, prototyping, and UI design.

• Research: Strong skills in conducting user research, including user interviews, surveys, and usability testing.

• Design: Demonstrated ability in information architecture, wireframing, prototyping, and creating user flows.

• Collaboration: Experience with Jira for project management and collaboration within development teams.

• Communication: Excellent written and verbal communication skills in both French and English.

Preferred Skills:

• Knowledge of cognitive psychology and its application to user experience design.

• Experience in facilitating workshops, including Design Sprints and ideation sessions.

• Familiarity with market analysis and benchmarking techniques for UX/UI trends.

• Understanding of technical and regulatory constraints in the banking industry.

📝 Enhancement Note: The requirement for prior banking experience is a significant differentiator, suggesting the need for candidates who can immediately contribute to financial sector projects without extensive onboarding into industry-specific challenges. The explicit mention of Figma and Jira points to a modern, collaborative design and development workflow.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating the end-to-end UX design process for digital products, ideally within a regulated industry like finance.

• Highlight your role and specific contributions within each case study, emphasizing problem definition, research methodologies, design iterations, and final outcomes.

• Clearly articulate the user-centered design strategy employed, including how user needs were identified and integrated into the design solutions.

• Quantify the impact of your designs where possible, using metrics related to user satisfaction, task completion rates, or business objectives achieved.

• Include examples of wireframes, user flows, interactive prototypes, and final UI designs to illustrate your design capabilities. Process Documentation:

• Demonstrate experience in documenting user research findings, including synthesis of qualitative and quantitative data.

• Provide examples of how you translate design concepts into clear specifications for development teams, such as detailed wireframes, interaction specifications, and user stories.

• Showcase your ability to conduct and document UX/UI audits, including the formulation of actionable recommendations for improvement.

• Illustrate your approach to iterative design, including how feedback from user testing and quality checks is incorporated into design revisions.

📝 Enhancement Note: For a UX role, the portfolio is paramount. It's not just about aesthetics but about the strategic thinking, research rigor, and problem-solving process behind the designs. The emphasis on "quantify the impact" and "documenting user research findings" signifies the need for a data-informed and process-driven approach to UX.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Luxembourg, an experienced UX Designer (2-5 years) with specific banking experience in Kirchberg could expect a gross annual salary ranging from €70,000 to €95,000. This estimate accounts for the high cost of living and specialized skill set required. Benefits:

• Competitive salary and potential for performance-based bonuses.

• Comprehensive health insurance plan, potentially including dental and vision coverage.

• Retirement savings plan or pension contributions.

• Paid time off, including vacation days, public holidays, and sick leave.

• Opportunities for professional development, including training, certifications, and conference attendance.

• Potential for subsidized meal vouchers or canteen services.

• Access to company-provided tools and software for design and collaboration. Working Hours:

• Standard full-time working hours, typically around 40 hours per week, with potential for some flexibility depending on project needs and team agreements.

📝 Enhancement Note: Salary estimates are based on Luxembourg's high cost of living and the specialized demand for UX designers with financial sector experience. Benefits are standard for professional roles in Luxembourg but may vary; candidates should confirm specifics during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking & Financial Services. This sector is characterized by stringent regulatory requirements, a high emphasis on security, data integrity, and customer trust, which directly influences UX/UI design considerations.

Company Size: AUBAY S.A. is a consulting and IT services company. While the specific client (a bank) is not named, the context suggests a corporate environment within a larger financial institution, likely with established processes and a structured hierarchy. This implies a need for designers who can navigate complex organizational structures and collaborate effectively across departments.

Founded: AUBAY S.A. was founded in 2000. This history suggests a stable and experienced organization with a proven track record in IT services and consulting.

Team Structure:

• The UX Designer will likely be part of a dedicated UX/UI team or embedded within a project team at the client bank.

• Reporting structure will probably involve a UX Lead or Design Manager, with close collaboration with Product Owners, Business Analysts, IT Developers, and potentially Compliance Officers.

• Cross-functional collaboration is key, requiring the designer to liaise with various stakeholders to gather requirements, present designs, and ensure seamless implementation. Methodology:

• Emphasis on Design Thinking and Agile methodologies for iterative development and user-centric problem-solving.

• Data-driven decision-making, leveraging user research, analytics, and performance metrics to inform design choices.

• Collaborative approach to design, encouraging workshops, feedback sessions, and knowledge sharing to foster innovation and efficiency.

Company Website: https://www.aubay.com/

📝 Enhancement Note: The company context points to a professional, structured environment. The client being a bank means a strong focus on compliance, security, and risk management will be integrated into the UX design process. AUBAY's role as an IT services provider suggests a project-based work environment where adaptability and client focus are crucial.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Mid-Level UX Designer position. It requires a solid foundation in UX principles and methodologies, coupled with practical experience, particularly within the banking sector. The responsibilities suggest a degree of autonomy in research and design, as well as the ability to guide projects and collaborate effectively with technical teams.

Reporting Structure: The UX Designer will report to a Design Lead or Manager within the client's organization or AUBAY's project team. They will work closely with cross-functional teams, including product managers, business analysts, developers, and potentially compliance officers, requiring strong communication and collaboration skills.

Operations Impact: The UX Designer's work will directly impact the usability, customer satisfaction, and efficiency of digital banking products. By creating intuitive and user-friendly interfaces, they will contribute to increased customer adoption, reduced support costs, and enhanced brand perception for the banking client. Their ability to translate complex banking requirements into seamless user experiences is critical for business success.

Growth Opportunities:

• Specialization: Deepen expertise in UX for regulated industries, becoming a go-to specialist for financial services clients.

• Leadership: Progress to a Senior UX Designer or UX Lead role, mentoring junior designers and taking ownership of larger design initiatives.

• Skill Development: Expand into related areas such as Service Design, Design Systems management, or UX Research specialization.

• Project Management: Develop skills in managing design projects, timelines, and stakeholder expectations, potentially leading to a Design Project Manager role.

📝 Enhancement Note: The career path for a UX Designer in this context involves both deepening domain expertise (banking) and broadening skill sets. The emphasis on "operations" in the job title's broader context suggests that understanding the operational impact and efficiency of design solutions will be a key differentiator for growth.

🌐 Work Environment

Office Type: This is an on-site role, likely within a modern corporate office environment at the client bank's location in Kirchberg, Luxembourg. This setup facilitates direct collaboration with the client's teams and adherence to on-site security protocols.

Office Location(s): Kirchberg, Luxembourg. This is a major business and financial district, easily accessible via public transport and offering a professional working atmosphere.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace designed for team interaction, including meeting rooms, breakout areas, and potentially open-plan desks.

• Tools & Technology: Access to industry-standard design software (Figma), project management tools (Jira), and other relevant collaboration platforms. High-speed internet and modern office amenities are expected.

• Team Interaction: Regular opportunities for face-to-face interaction with design colleagues, project managers, developers, and business stakeholders, fostering a culture of shared problem-solving and feedback.

Work Schedule: Standard business hours, likely Monday to Friday, with a focus on project deadlines and collaborative work sessions. While flexibility might be offered, on-site presence is required.

📝 Enhancement Note: The on-site requirement in a financial district like Kirchberg suggests a professional, structured work environment. The emphasis on collaboration indicates a preference for designers who thrive in team settings and can engage directly with stakeholders.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

• Technical Interview: Discussion with a UX Lead or Senior Designer focusing on your design process, methodologies, and problem-solving approach. Expect questions about your experience with Figma, user research, and Agile.

• Portfolio Review: Presentation of your portfolio, detailing 2-3 key case studies. Be prepared to walk through your process, explain design decisions, and discuss the outcomes and lessons learned. Focus on how you addressed specific user needs and business goals.

• Client/Stakeholder Interview: Meeting with key stakeholders from the client bank (e.g., Product Owner, Business Analyst) to assess your understanding of banking requirements and your ability to collaborate effectively within their environment.

• Final Interview: Potentially with a hiring manager or senior leadership to discuss overall fit, career aspirations, and confirm details.

Portfolio Review Tips:

• Storytelling: Structure your case studies as compelling narratives, clearly outlining the problem, your process, your solution, and the results.

• Process Focus: Emphasize your thought process, research methods, and how you iterated based on feedback. This is more important than just showing final screens.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, increased user satisfaction scores).

• Banking Relevance: If possible, highlight projects that demonstrate your understanding of financial services or other regulated industries.

• Conciseness: Be prepared to present your portfolio efficiently, focusing on the most relevant aspects for this specific role.

Challenge Preparation:

• Expect a potential design exercise or take-home challenge that simulates a real-world banking scenario.

• Focus on demonstrating a structured approach, user-centric thinking, and clear articulation of your design decisions.

• If given a take-home challenge, manage your time effectively and present your solution clearly, explaining your rationale and any assumptions made.

📝 Enhancement Note: The interview process heavily emphasizes practical application and portfolio demonstration. Candidates should prepare to articulate their design process deeply, especially concerning user research, iterative design, and the impact of their work within a banking context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaborative design work. Proficiency is a core requirement.

• Jira: Used for project management, issue tracking, and workflow management within Agile development teams. Familiarity is expected.

Analytics & Reporting:

• While not explicitly mentioned as a primary tool for the designer, an understanding of how to interpret analytics from tools like Google Analytics, Adobe Analytics, or specific banking analytics platforms will be beneficial for UX audits and performance measurement.

• Familiarity with dashboarding tools (e.g., Tableau, Power BI) might be helpful for understanding performance metrics. CRM & Automation:

• Not directly relevant to the core UX design function, but an awareness of how CRM systems (e.g., Salesforce) and marketing automation tools impact customer journeys can provide broader context. Other Potentially Relevant Tools:

• User Research Platforms: Tools like UserTesting.com, Maze, or Lookback for remote usability testing.

• Prototyping Tools: Beyond Figma, tools like InVision or Adobe XD might be familiar.

• Whiteboarding/Collaboration Tools: Miro, Mural for remote ideation and workshop facilitation.

📝 Enhancement Note: The core technical requirements revolve around Figma and Jira. However, an understanding of user research tools and analytics platforms will significantly enhance a candidate's profile, demonstrating a holistic approach to UX design that considers data and user feedback loops.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on understanding and meeting client needs, particularly within the demanding banking sector. This translates to designing solutions that are not only user-friendly but also compliant and secure.

• Collaboration: Valuing teamwork and open communication across different departments (IT, Business, Compliance) to achieve project goals.

• Excellence & Quality: A commitment to delivering high-quality design work, with attention to detail and rigorous testing to ensure optimal user experiences and system integrity.

• Innovation & Adaptability: Embracing new design trends and technologies while adapting to the evolving landscape of digital banking and regulatory requirements.

• Data-Driven Decision Making: Utilizing user research, analytics, and feedback to inform design choices and measure success, ensuring that designs are effective and impactful.

Collaboration Style:

• Cross-functional Integration: Actively engaging with developers, business analysts, product owners, and compliance teams to ensure designs are feasible, aligned with business objectives, and meet regulatory standards.

• Iterative Feedback Culture: Encouraging a continuous feedback loop, where designs are shared early and often, and constructive criticism is welcomed to refine solutions.

• Knowledge Sharing: Fostering an environment where team members share best practices, insights from user research, and learnings from design challenges to collectively improve the team's capabilities.

📝 Enhancement Note: The culture values a blend of client focus, collaborative problem-solving, and a drive for quality and innovation. Within the banking context, this means a pragmatic approach to design, balancing user needs with stringent operational and regulatory demands.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulatory Constraints: Designing within the strict compliance and security frameworks of the banking industry requires careful attention to detail and a thorough understanding of legal requirements.

• Balancing User Needs with Technical/Operational Limitations: Finding innovative design solutions that are both user-centric and technically feasible, adhering to existing systems and operational processes.

• Managing Stakeholder Expectations: Effectively communicating design rationale and managing feedback from diverse stakeholders with varying priorities and technical understanding.

• Keeping Pace with Digital Transformation: The banking sector is undergoing rapid digital change; staying updated with new technologies, UX trends, and evolving customer expectations is crucial.

Learning & Development Opportunities:

• Specialized Domain Knowledge: Gaining in-depth expertise in UX for financial services, including areas like digital banking, wealth management, and fintech.

• Advanced UX Techniques: Developing skills in areas such as service design, design systems, accessibility standards (WCAG), and advanced user research methodologies.

• Cross-Functional Skill Development: Enhancing understanding of IT development processes, business analysis, and compliance requirements to foster better collaboration.

• Mentorship: Opportunities to learn from senior designers and potentially mentor junior team members as experience grows.

📝 Enhancement Note: The primary challenges revolve around the complexity of the banking industry and the need for pragmatic, compliant design solutions. Growth opportunities lie in deepening domain expertise and expanding technical and strategic design skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a feature for a regulated industry. How did you balance user needs with compliance requirements?" (Focus on your process, research, and how you documented decisions).

• "Walk me through your process for conducting user research for a complex banking product. What methods did you use, and how did you synthesize the findings?" (Highlight your research rigor and ability to translate insights into actionable design).

• "How do you approach designing for accessibility and inclusivity in digital banking?" (Demonstrate your understanding of standards and commitment to diverse user needs).

• "Describe a situation where your design recommendations were challenged by stakeholders. How did you handle it, and what was the outcome?" (Showcase your communication, negotiation, and problem-solving skills). Company & Culture Questions:

• "What do you know about AUBAY and the banking industry's current UX challenges?" (Research AUBAY's services and current trends in digital banking).

• "How do you stay updated with the latest UX/UI trends and technologies, especially in finance?" (Mention industry publications, conferences, online courses).

• "Describe your ideal team environment and how you contribute to a collaborative culture." (Align your response with the company's values of teamwork and client focus). Portfolio Presentation Strategy:

• The STAR Method: For each case study, frame your presentation using the Situation, Task, Action, Result framework.

• Visuals: Use clear, high-quality visuals of wireframes, prototypes, and final designs. Annotate them to explain key decisions.

• Process Walkthrough: Clearly articulate your thought process at each stage – from initial research and problem definition to ideation, prototyping, testing, and iteration.

• Impact & Metrics: Whenever possible, present quantifiable results or user feedback that demonstrate the success and impact of your design solutions.

• Role Clarity: Be explicit about your specific contributions, especially if working in a team environment.

📝 Enhancement Note: Preparation should focus on demonstrating a deep understanding of the UX design process, strong problem-solving skills, and the ability to apply these within the specific context of the banking industry. Highlighting adaptability and a collaborative spirit will be key.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided application link on the AUBAY recruitment portal.

• Tailor your CV: Customize your resume to highlight your experience in UX/UI design, particularly any work within the banking or financial services sector. Use keywords from the job description such as "Figma," "Design Thinking," "User Research," and "Agile."

• Curate your Portfolio: Select 2-3 of your strongest UX case studies that best represent your skills and experience relevant to this role. Ensure they clearly articulate your design process, user-centric approach, and any quantifiable outcomes. Prepare to present these cases concisely and compellingly.

• Prepare for the Interview: Research AUBAY and the broader context of digital banking in Luxembourg. Practice articulating your design process, answering behavioral questions using the STAR method, and be ready to discuss your portfolio in detail.

• Understand the Client Context: Demonstrate an awareness of the unique challenges and opportunities of UX design within the banking industry, including regulatory considerations and security protocols.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.