UX Designer II, ShipTech , Amazon Delivery Experience

📍 Job Overview

Job Title: UX Designer II, ShipTech, Amazon Delivery Experience

Company: Amazon

Location: Bellevue, Washington, United States

Job Type: Full-time

Category: User Experience (UX) Design / Operations Design

Date Posted: September 01, 2026

Experience Level: Mid-Senior Level (5+ years)

Remote Status: On-site

🚀 Role Summary

• Design and deliver world-class user experiences for Amazon's global delivery network, impacting millions of operators and leaders.

• Conduct in-depth field research and user interviews within operational environments (warehouses, delivery stations, sorting centers) to deeply understand operator challenges and decision-making processes.

• Translate complex operational workflows and strategic requirements into intuitive, user-centered UX concepts, interaction flows, and design patterns.

• Own the user experience for a dedicated workstream, collaborating closely with product managers and engineers to ensure designs are technically sound and operationally grounded.

• Drive design consistency and establish scalable design patterns across related workstreams within the ShipTech organization.

📝 Enhancement Note: This role is positioned within the core of Amazon's logistics operations, focusing on the 'invisible infrastructure' that powers delivery. The emphasis on 'ShipTech' and 'delivery experience' indicates a deep dive into the operational backend, requiring a designer who can bridge complex systems with human-centered solutions for frontline workers and leadership. The role demands a strong investigative approach, prioritizing field research and direct operator engagement over abstract conceptualization.

📈 Primary Responsibilities

• Lead ethnographic and workflow research to map out operational processes, identify pain points, and understand decision-making nuances for operators and leaders.

• Develop detailed UX concepts, wireframes, and interactive prototypes that address identified operational challenges and improve efficiency and safety.

• Execute rapid prototyping cycles informed by ongoing field research and direct operator validation, iterating on designs based on feedback.

• Produce high-fidelity design artifacts and comprehensive documentation for seamless engineering handoff, ensuring clarity on functionality and technical feasibility.

• Champion design consistency across a dedicated workstream and contribute to the development of a scalable design system for operational tools.

• Actively partner with Product Management and Engineering teams to ensure proposed designs are aligned with technical constraints and operational realities.

• Synthesize qualitative and quantitative research data to build a strong, evidence-based foundation for design decisions.

• Present design rationale, research findings, and proposed solutions compellingly to diverse stakeholders, fostering alignment and buy-in.

• Participate actively in design reviews, providing constructive feedback and contributing to the continuous improvement of design quality within the team.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to design, heavily reliant on direct user engagement within operational settings. The emphasis on "translating strategic direction into specific UX concepts" and "driving design consistency" suggests a need for a designer who can not only innovate but also ensure practical, scalable implementation across a complex ecosystem.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, or a related field is typically expected for a UX Designer II role at Amazon.

Experience: A minimum of 5 years of professional design experience, with a significant portion focused on user experience design for complex systems or operational environments.

Required Skills:

• A strong portfolio showcasing 5+ years of UX design experience with a focus on user-centered design principles and methodologies.

• Proven expertise in conducting in-depth field research, user interviews, and workflow analysis within operational or complex environments.

• Demonstrated proficiency in interaction design, translating user insights into intuitive and effective design solutions.

• Advanced skills in rapid prototyping, utilizing both AI-augmented creation tools (e.g., Figma Make, Kiro, Claude) and traditional design tools (e.g., Figma, Sketch, Adobe Creative Cloud).

• Proven ability to collaborate effectively with product managers and engineers to solve ambiguous, complex problems.

• A keen aesthetic sense and the ability to make confident, informed design decisions, especially when faced with technical or operational constraints.

• Deep empathy for end-users and a strong commitment to user-centered design practices, with a genuine interest in understanding operational environments.

• Experience in designing information-dense interfaces that leverage data visualization to surface critical information. Preferred Skills:

• Experience designing software for associate or operator-facing roles within the logistics, supply chain, or fulfillment industries.

• Familiarity with designing complex analytical tools or decision-support systems used by operational leaders.

• Experience contributing to or establishing design systems for consistency and scalability.

• Understanding of how AI can augment design creation and user experience.

📝 Enhancement Note: The "Basic Qualifications" are quite specific, emphasizing hands-on research, prototyping with both AI-augmented and traditional tools, and collaboration. The preferred qualifications point towards a niche within logistics and data-heavy interfaces, suggesting that candidates with this specific experience will have a significant advantage. The mention of AI tools is a forward-looking requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 3-5 distinct projects that demonstrate your end-to-end UX design process, from initial research to final design and iteration.

• For each project, clearly articulate the problem statement, your role and contributions, the research methodologies employed (especially field research), design rationale, and the impact of your solutions.

• Include examples of user flows, wireframes, high-fidelity mockups, and interactive prototypes.

• Highlight projects that involved complex systems, operational workflows, or data-intensive interfaces.

• Demonstrate experience with prototyping tools, including Figma, Sketch, or Adobe Creative Suite, and ideally mention familiarity with AI-augmented design tools. Process Documentation:

• Present case studies that detail your approach to conducting workflow research and mapping in operational settings.

• Illustrate how you translated operator pain points and decision-making processes into actionable UX concepts and design patterns.

• Provide examples of how you iterated on designs based on field research and operator feedback, including any validation methods used.

• Showcase your documentation process for engineering handoffs, emphasizing clarity, completeness, and consideration for technical feasibility.

• Detail how you contributed to driving design consistency and establishing scalable patterns.

📝 Enhancement Note: Amazon's UX roles, especially in operational domains, place a high value on a demonstrable process. Candidates must be ready to walk through their thought process, research methods, and design decisions with a focus on how their work solves real-world operational problems and integrates with existing systems. The emphasis on AI-augmented tools in the qualifications suggests portfolios that touch upon this area will be viewed favorably.

💵 Compensation & Benefits

Salary Range: Based on the provided information for Bellevue, Washington, the annual base salary range for this position is $117,800 to $160,000 USD.

Benefits:

• Comprehensive health insurance package including medical, dental, and vision coverage.

• Prescription drug coverage.

• Basic Life & Accidental Death & Dismemberment (AD&D) insurance, with options for supplemental life plans.

• Employee Assistance Program (EAP) and robust Mental Health Support.

• Medical Advice Line services.

• Flexible Spending Accounts (FSAs) for healthcare and dependent care.

• Adoption and Surrogacy Reimbursement coverage.

• 401(k) retirement savings plan with company matching.

• Paid Time Off (PTO) and generous Parental Leave policies.

• Restricted Stock Units (RSUs) as part of the overall compensation package.

Working Hours: The role is listed with 40 hours per week, indicating a standard full-time work schedule. While the role is on-site, Amazon often offers some flexibility within standard business hours, though the demanding nature of operational design may require adaptability.

📝 Enhancement Note: The provided salary range aligns with mid-to-senior level UX Designer roles in the competitive Seattle/Bellevue tech market. The extensive list of benefits is typical for large tech companies like Amazon, emphasizing well-being, financial security, and family support. The inclusion of RSUs is a significant component of Amazon's total compensation strategy. The working hours are standard, but operational roles can sometimes demand extended hours during critical periods.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Cloud Computing, Artificial Intelligence, Logistics, Retail, Digital Streaming, and more. Amazon operates across a vast spectrum of industries, with this role specifically situated within its core logistics and delivery operations.

Company Size: Amazon is a massive global corporation with over 1.5 million employees worldwide, making it one of the largest companies by employee count. This scale means significant resources, complex internal structures, and opportunities for impact.

Founded: Amazon was founded in 1994 by Jeff Bezos, initially as an online bookstore. Its growth into a global e-commerce and technology giant has been driven by a relentless focus on customer obsession, innovation, and operational efficiency.

Team Structure:

• The "Under the Roof" design team is part of Amazon Delivery Experience, focused on the internal logistics and fulfillment network.

• This role is embedded within ShipTech, a cross-functional product and engineering team dedicated to analytical tools and operational decision-making systems.

• You will report to UX leadership within the Under the Roof team but collaborate closely with ShipTech's product and engineering partners on a specific workstream.

• Strategy for the workstream is set collaboratively, indicating a team-oriented approach to defining product roadmaps. Methodology:

• Data-Driven Decisions: Amazon heavily relies on data and metrics to inform product development and operational improvements. UX designers are expected to use data to validate hypotheses and measure the impact of their designs.

• Customer Obsession: The core tenet of Amazon's culture, meaning designs must prioritize the needs and experience of the end-user, whether that's a customer, an operator, or a leader.

• Bias for Action & Iteration: Amazon encourages rapid prototyping, testing, and iteration to move quickly and learn from real-world application.

• Ownership: Employees are expected to take ownership of their work, driving projects from conception to completion.

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's culture is characterized by its intensity, innovation, and focus on long-term thinking. For designers, this means working in a fast-paced environment where data, customer obsession, and a willingness to iterate are paramount. The "Under the Roof" team's focus on internal operations means designers are tackling some of the most complex logistical challenges, requiring a deep understanding of operational environments.

📈 Career & Growth Analysis

Operations Career Level: This role is a UX Designer II, typically considered a mid-level to early senior position. It implies a solid foundation of design skills and experience, with the capacity to work independently on defined workstreams, contribute to design strategy, and mentor junior designers. The focus on operational systems within logistics suggests specialized growth within this domain.

Reporting Structure: You will report to UX leadership within the "Under the Roof" design team. While embedded with ShipTech, your direct line management and career development guidance will come from the UX leadership, ensuring alignment with broader design standards and practices across Amazon Delivery Experience. Collaboration with Product and Engineering leads within ShipTech will be crucial for project execution.

Operations Impact: The impact of this role is direct and significant. By designing systems that help operators and leaders make split-second decisions, you directly influence the efficiency, speed, safety, and cost-effectiveness of Amazon's global delivery network. Every package moved through the system is a testament to the effectiveness of the operational tools and experiences you help create. Your work directly contributes to the customer promise of fast, reliable delivery and the operational success of Amazon's logistics arm.

Growth Opportunities:

• Specialization in Logistics UX: Deepen expertise in designing for complex operational environments, supply chain, and logistics, becoming a go-to expert within Amazon.

• Leadership within Design: Progress to Senior UX Designer, Principal UX Designer, or UX Manager roles, leading larger initiatives, teams, or strategic design directions.

• Cross-Functional Mobility: Leverage your understanding of operational systems to move into Product Management, Program Management, or Operations leadership roles within Amazon.

• Tool & Methodology Advancement: Become proficient in emerging AI-augmented design tools and advanced data visualization techniques, contributing to Amazon's innovation in design practices.

• Mentorship: Guide and mentor junior designers, contributing to the growth of the design community within Amazon Delivery Experience.

📝 Enhancement Note: Amazon offers robust career progression for its designers. The "II" level indicates a solid individual contributor role with potential for growth into more senior or leadership positions. The specific domain of logistics operations provides a unique specialization path, and the company's vastness allows for potential pivots into related fields like product management or operations strategy.

🌐 Work Environment

Office Type: This is an on-site role, requiring the designer to work from Amazon's Bellevue, Washington office. This environment is typically a modern, collaborative tech office space designed to foster innovation and teamwork.

Office Location(s): The primary office location is Bellevue, Washington. Amazon has a significant presence in the greater Seattle area, with multiple campuses offering various amenities and collaborative spaces. The specific office building will likely be equipped with design labs, meeting rooms, and open workspace areas.

Workspace Context:

• Collaborative Environment: Expect to work in open-plan office spaces interspersed with dedicated meeting rooms, huddle spaces, and quiet zones, facilitating both spontaneous collaboration and focused work.

• Tools & Technology: Access to Amazon's internal design and productivity tools, powerful workstations, high-speed internet, and potentially specialized hardware for prototyping or testing.

• Team Interaction: Frequent interaction with cross-functional teams including product managers, software development engineers, researchers, and other designers, fostering a dynamic and integrated work environment. The embedded nature of this role means constant touchpoints with the ShipTech team.

Work Schedule: The standard work schedule is 40 hours per week. While the role is on-site, Amazon often promotes a culture that balances productivity with employee well-being, though project deadlines and operational needs may sometimes require flexibility in working hours.

📝 Enhancement Note: The on-site requirement in Bellevue is typical for Amazon's core engineering and design teams. The emphasis on collaboration within a tech-focused office space is standard, but the specific embedding within ShipTech suggests a very integrated, day-to-day working relationship with product and engineering counterparts, likely involving frequent stand-ups, sprint planning, and design reviews.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screen: A recruiter will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A conversation with the hiring manager to delve deeper into your experience, motivations, and understanding of UX design within operational contexts.

• Design Portfolio Review: A dedicated session where you present your portfolio to a panel of designers and potentially product managers. Be prepared to walk through 2-3 key projects, detailing your process, rationale, and impact. Focus on projects relevant to operational systems, complex workflows, or data visualization.

• Design Challenge/Exercise: You may be given a take-home assignment or an in-interview exercise to solve a specific design problem related to logistics or operational efficiency. This assesses your problem-solving skills, design thinking, and ability to work under pressure.

• Cross-Functional Interviews: Interviews with engineers and product managers to assess your collaboration skills, ability to communicate technical constraints, and understanding of product development cycles.

• Behavioral Interviews: Questions designed to assess your alignment with Amazon's Leadership Principles (e.g., Customer Obsession, Ownership, Bias for Action, Dive Deep).

Portfolio Review Tips:

• Storytelling: Frame your projects as stories – problem, your approach, solution, and impact. Clearly articulate the "why" behind your design decisions.

• Process Focus: Emphasize your UX process, especially your field research, user interview techniques, and how you translated insights into designs.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., reduction in errors, increase in efficiency, improved task completion time).

• Tool Proficiency: Be ready to discuss your proficiency with Figma, Sketch, Adobe CC, and any AI-augmented tools you've used.

• Operational Relevance: Tailor your presentation to highlight projects that demonstrate understanding of operational environments, complex systems, or data-driven decision-making.

Challenge Preparation:

• Understand the Context: If given a challenge, thoroughly research Amazon's logistics and delivery operations to understand the potential constraints and user needs.

• Embrace Ambiguity: Amazon problems are often complex and ill-defined. Show how you break down problems and make assumptions when necessary.

• User-Centricity: Regardless of the problem, always anchor your solutions in user needs and operational realities.

• Communicate Clearly: Practice articulating your thought process, design choices, and trade-offs concisely and effectively.

📝 Enhancement Note: Amazon's interview process is rigorous and designed to evaluate candidates against their Leadership Principles and specific job requirements. For this role, demonstrating a deep understanding of operational environments and a strong, research-driven design process is critical. The portfolio review is a key gate, so meticulous preparation is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary tool, likely for collaboration, design systems, and prototyping), Sketch, Adobe Creative Cloud (Photoshop, Illustrator).

• AI-Augmented Design Tools: Figma Make, Kiro, Claude, or similar AI tools for design assistance, ideation, or content generation.

• Collaboration: Amazon's internal suite of collaboration tools (similar to Slack, Jira, Confluence, but proprietary).

• Presentation: PowerPoint or equivalent for stakeholder presentations.

Analytics & Reporting:

• While not a direct design tool, understanding how to interpret data from internal Amazon analytics platforms is crucial. This might involve tools that track user behavior, task completion rates, error rates, and operational efficiency metrics.

• Proficiency in data visualization tools or techniques to present findings effectively. CRM & Automation:

• Not directly applicable for a UX Designer, but understanding how operational systems integrate and automate tasks is part of the job context. Familiarity with how CRM-like data structures might impact operational workflows could be beneficial.

• Awareness of automation principles in workflow design.

📝 Enhancement Note: The explicit mention of AI-augmented tools is a key differentiator. Candidates should be prepared to discuss their experience or willingness to learn and integrate these tools into their workflow. Proficiency in Figma is almost a given for modern UX roles at tech giants, and a strong understanding of how design outputs feed into engineering and analytics pipelines is essential.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: Every design decision must ultimately serve the needs of the operators, leaders, or the end customer, ensuring the delivery experience is seamless and efficient.

• Ownership: Take full responsibility for your design work, from initial concept and research through to implementation and iteration. Drive projects forward with a proactive mindset.

• Bias for Action: Embrace a fast-paced environment, making decisions and executing quickly, even with incomplete information. Rapid prototyping and testing are key.

• Dive Deep: Conduct thorough research, analyze data rigorously, and understand the complexities of operational systems to inform design decisions. Don't settle for surface-level understanding.

• Invent and Simplify: Continuously look for ways to innovate and simplify complex operational processes through intuitive design.

• Deliver Results: Focus on achieving measurable outcomes that improve operational efficiency, safety, and the overall delivery experience.

Collaboration Style:

• Cross-Functional Integration: Work seamlessly with Product Managers, Software Development Engineers, Operations Leaders, and other UX Designers. Expect frequent collaboration, joint problem-solving, and shared ownership.

• Feedback Loops: Actively participate in design reviews, code reviews (from a design perspective), and retrospectives to provide and receive constructive feedback.

• Knowledge Sharing: Contribute to the team's collective knowledge base by sharing research findings, design patterns, and best practices.

• Pragmatic Approach: While innovation is encouraged, designs must be practical, implementable, and aligned with operational realities and technical constraints.

📝 Enhancement Note: Amazon's culture is heavily defined by its Leadership Principles. For a UX designer in an operational role, embodying these principles means being deeply involved in the operational reality, obsessing over the operator's experience, and driving solutions that deliver tangible results. Collaboration is essential, as operational systems are complex and require input from many disciplines.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Operational Systems: Navigating and designing for highly complex, large-scale logistics and delivery systems with numerous interconnected components and stakeholders.

• Ambiguity: Dealing with ill-defined problems and evolving requirements common in rapidly changing operational environments.

• Field Research Logistics: Coordinating and conducting effective research within busy, potentially hazardous operational sites (warehouses, sorting centers) can be logistically challenging.

• Balancing Operator Needs with System Constraints: Designing solutions that are both user-friendly for operators and technically feasible within Amazon's vast infrastructure.

• Driving Design Consistency: Ensuring a cohesive user experience across disparate operational tools and workstreams within a large organization.

Learning & Development Opportunities:

• Deep Domain Expertise: Become a subject matter expert in UX for logistics, supply chain, and operational decision-making systems.

• Advanced Tool Proficiency: Gain hands-on experience with cutting-edge AI-augmented design tools and advanced data visualization techniques.

• Cross-Functional Acumen: Develop a strong understanding of product management, engineering, and operational processes within a major tech company.

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and potentially move into management roles.

• Industry Exposure: Exposure to some of the most challenging and impactful problems in global logistics and e-commerce operations.

📝 Enhancement Note: The challenges are inherent to working at Amazon's scale and in its core operational domains. Success requires resilience, adaptability, and a commitment to deep problem-solving. The growth opportunities are significant, offering paths to specialized expertise, leadership, and broader career development within the tech industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex operational system. What were the challenges, and how did you approach them?" (Focus on your process, research, and problem-solving.)

• "How do you ensure your designs are user-centered when working with stakeholders who have different priorities (e.g., engineering, operations managers)?" (Highlight collaboration, negotiation, and data-driven advocacy.)

• "Walk us through a project where you identified a user pain point through field research and translated it into a design solution. What was the outcome?" (Emphasize your research skills and impact.)

• "How would you approach designing a feature that requires operators to make split-second decisions in a high-pressure environment?" (Discuss risk assessment, information hierarchy, and cognitive load.) Company & Culture Questions:

• "Why Amazon? What interests you about designing for our delivery experience and ShipTech?" (Connect your passion for operations, impact, and Amazon's mission.)

• "How do you handle ambiguity in your design work?" (Relate to Amazon's Bias for Action and Dive Deep principles.)

• "Describe a time you had to make a difficult design decision with limited information." (Showcase your decision-making process and ability to make informed assumptions.)

• "How do you integrate feedback from diverse stakeholders, especially when there are conflicting opinions?" (Demonstrate collaboration and communication skills.) Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project, then dive into the problem, your role, research methods, design process (wireframes, prototypes), key decisions, and finally, the results/impact.

• Focus on Process: For this role, showcasing your field research, workflow mapping, and iterative design process is crucial.

• Data & Metrics: Clearly articulate any quantifiable results or the metrics you would track to measure success.

• Tool Discussion: Be prepared to discuss your proficiency with Figma, AI-augmented tools, and your adaptability to new technologies.

• Conciseness: Respect the time allotted and be prepared to answer questions directly and efficiently.

📝 Enhancement Note: Preparation should heavily focus on demonstrating your understanding of operational environments, your rigorous research methodology, and your ability to translate complex needs into simple, effective designs. Be ready to articulate how you embody Amazon's Leadership Principles throughout your experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Amazon Jobs portal via the provided URL.

• Customize your resume: Highlight your experience with UX design for operational or logistics environments, field research, complex systems, and prototyping tools (especially Figma and any AI-augmented tools). Use keywords from the job description.

• Curate your portfolio: Select 2-3 projects that best showcase your end-to-end UX process, with a strong emphasis on research, problem-solving in complex domains, and demonstrable impact. Ensure your portfolio clearly outlines your contributions and design rationale.

• Prepare for interview scenarios: Anticipate behavioral questions related to Amazon's Leadership Principles and technical questions about your design process, research methods, and experience with operational challenges. Practice presenting your portfolio concisely and compellingly.

• Research Amazon's Delivery Experience and ShipTech: Understand the company's mission in logistics, the scale of its operations, and the types of challenges designers in this space typically address. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.