UX Designer

📍 Job Overview

Job Title: UX Designer

Company: International Medical Group (IMG)

Location: Indianapolis, IN (Remote/Hybrid Options Available)

Job Type: Full-Time

Category: User Experience (UX) Design & Front-End Development

Date Posted: September 9, 2026

Experience Level: Mid-Level (3+ years)

Remote Status: Remote/Hybrid

🚀 Role Summary

• Design and develop intuitive, user-centered digital experiences that align with business objectives and customer needs.

• Conduct comprehensive user research, including interviews, usability testing, and data analysis, to inform design decisions.

• Create detailed wireframes, interactive prototypes, and user journey maps to articulate design solutions.

• Implement front-end interfaces using HTML and CSS to ensure responsive, accessible, and high-quality user experiences across devices.

• Collaborate closely with product, engineering, and QA teams throughout the entire product development lifecycle.

📝 Enhancement Note: This role combines traditional UX design responsibilities with hands-on front-end implementation, requiring a candidate proficient in both user-centric design methodologies and core web development technologies. The emphasis on "creative, intuitive websites and user experiences" alongside "business and marketing objectives" suggests a strategic role focused on enhancing customer engagement and conversion through design.

📈 Primary Responsibilities

• Conduct and synthesize user research, including user interviews, usability testing, surveys, and analytics review, to identify user needs and pain points.

• Develop comprehensive user personas, detailed customer journey maps, and experience flows to guide design strategy and product development.

• Identify and document usability issues and opportunities for improvement based on user insights and performance data.

• Create wireframes, low-fidelity to high-fidelity prototypes, and interaction models to effectively communicate design concepts and user flows.

• Design end-to-end user experiences for new features and optimize existing workflows to enhance user satisfaction and task completion.

• Establish and refine information architecture and navigation models to ensure intuitive content organization and user guidance.

• Ensure all designs adhere to accessibility standards (WCAG 2.1+) and inclusive design principles for broad user reach.

• Translate approved UX/UI designs into responsive, accessible front-end code using HTML and CSS.

• Optimize layouts and styling for a seamless experience across desktop, tablet, and mobile devices.

• Collaborate closely with product managers, engineers, and QA testers throughout the design and development lifecycle.

• Translate complex requirements into clear, actionable design specifications for development teams.

• Actively participate in design reviews, daily stand-ups, sprint reviews, and stakeholder presentations.

• Support front-end implementation by providing guidance and validating designs through post-release testing.

• Troubleshoot and resolve front-end presentation and usability issues identified during development or post-launch.

📝 Enhancement Note: The explicit mention of front-end development responsibilities (HTML/CSS implementation, responsive optimization, troubleshooting) signifies that this role is not purely a design-focused position. It requires a hybrid skillset, often referred to as a "UX/UI Developer" or "Front-End UX Engineer," capable of bridging the gap between design and code.

🎓 Skills & Qualifications

Education:

• Undergraduate degree in UX Design, Human-Computer Interaction (HCI), Psychology, Graphic Design, or a related field (or equivalent practical experience). Experience:

• 3+ years of professional experience in UX design and/or front-end development.

• Demonstrated experience designing responsive web applications and/or mobile experiences.

• Proven experience working within Agile/Scrum development environments. Required Skills:

• Strong portfolio showcasing user-centered design thinking, problem-solving abilities, and a range of design projects.

• Proficiency with industry-standard design and prototyping tools such as Figma, Sketch, or Adobe XD.

• Deep understanding of accessibility standards (WCAG 2.1+) and inclusive design best practices.

• Solid foundation in user research methodologies, including interviews, usability testing, and data analysis.

• Expertise in creating wireframes, user personas, journey maps, and interactive prototypes.

• Working knowledge of HTML and CSS for developing responsive and accessible user interfaces.

• Excellent communication, collaboration, and presentation skills for engaging with cross-functional teams and stakeholders. Preferred Skills:

• Familiarity with UX industry standards and emerging trends.

• Experience with usability testing tools and web analytics platforms.

• Experience designing for enterprise-level, regulated, or data-heavy applications.

• Familiarity with Visual Studio, VS Code, and Git.

• Experience using Agile project management tools such as Azure DevOps or Jira.

• Stronger front-end development skills beyond basic HTML/CSS are a plus.

📝 Enhancement Note: The preferred skills highlight a desire for candidates with broader technical and industry experience, particularly in complex environments and with common development tools. The emphasis on "strong front-end development skills" as a preferred item suggests that while HTML/CSS knowledge is required, deeper expertise in this area will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 strong case studies demonstrating a full UX design process from research to implementation.

• Clearly articulate your role and contributions within each project, especially in collaborative settings.

• Highlight your user-centered design thinking, problem-solving approach, and the rationale behind your design decisions.

• Include examples of wireframes, prototypes, user flows, and final UI designs.

• Demonstrate experience with responsive design principles and how you've addressed cross-device usability.

• Present examples that adhere to or consider accessibility standards (WCAG 2.1+).

• Quantify the impact of your designs where possible, using metrics related to user engagement, conversion, or task completion. Process Documentation:

• Detail your approach to user research, including methodologies used and how insights were synthesized.

• Illustrate your process for translating user needs and business requirements into design solutions (e.g., user journey mapping, wireframing, prototyping).

• Explain how you collaborate with engineering and product teams, including how design specifications are handed off and validated.

• Provide examples of how you've implemented or considered accessibility and responsive design in your workflow.

• Showcase your ability to iterate on designs based on feedback and testing results.

📝 Enhancement Note: Given the dual nature of this role, the portfolio should not only showcase UX design artifacts but also demonstrate the candidate's ability to translate those designs into functional front-end code. Evidence of working knowledge of HTML/CSS in practice, even if through code snippets or project descriptions, will be crucial.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a mid-level UX Designer with front-end skills in Indianapolis, IN, and considering the remote/hybrid flexibility, a competitive salary range is estimated between $75,000 and $105,000 annually. This range can vary based on the candidate's specific experience, skills, and the final agreed-upon work arrangement (fully remote vs. hybrid).

Benefits:

• Comprehensive benefits package including:

  • Medical, RX, Dental, and Vision insurance
  • Life insurance

• 401k Plan with a company match to support retirement savings.

• Paid Time Off (PTO) and Company Paid Holidays for work-life balance.

• Tuition reimbursement plan to support continuous learning and professional development.

• Additional workplace perks:

  • Free employee parking (for hybrid/on-site employees)

  • Casual dress environment Working Hours:

• Standard full-time work week, typically 40 hours.

• Flexible work options are available, including remote and hybrid schedules, allowing for greater autonomy in managing work hours and location.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for UX Designers with 3+ years of experience in a major Midwestern city, considering the additional front-end development requirement. Benefits are comprehensive and standard for a company of IMG's size and industry. The explicit mention of "Flexible work options: Remote & Hybrid schedules available" indicates a commitment to modern work arrangements.

🎯 Team & Company Context

🏢 Company Culture

Industry: International Medical Insurance. IMG is a global leader providing international health insurance solutions for individuals and groups worldwide, operating in a highly regulated and service-oriented sector.

Company Size: IMG is a significant player in its industry, likely employing several hundred to a few thousand employees globally. This suggests a structured environment with established processes but also opportunities for impact.

Founded: IMG was founded in 1990, indicating a long-standing presence and experience in the international insurance market. This history implies stability and a mature understanding of customer needs.

Team Structure:

• The UX Designer will likely be part of a broader digital product or marketing team, reporting to a UX Lead, Design Manager, or Product Manager.

• This role requires close collaboration with software engineers, product managers, marketing specialists, and potentially customer support teams.

• The team structure likely supports an Agile development methodology, emphasizing cross-functional teamwork and iterative development cycles. Methodology:

• IMG appears to prioritize a customer-centric approach, as evidenced by their mission of providing "global peace of mind®."

• The company values energy and enthusiasm for creating the best customer experience, suggesting a dynamic and forward-thinking operational culture.

• Design and development processes likely adhere to industry best practices, with an emphasis on user research, iterative design, and quality implementation.

Company Website: http://www.imglobal.com/en/about-img.aspx

📝 Enhancement Note: The company's focus on international medical insurance suggests a need for UX designs that are clear, trustworthy, and accessible to a diverse global audience. The emphasis on "global peace of mind®" implies that user experience should directly contribute to customer confidence and ease of use in potentially stressful situations.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer role is positioned at a mid-level, requiring 3+ years of experience. It involves significant individual contribution, design ownership, and collaboration with cross-functional teams. The blend of UX and front-end development offers a unique specialization.

Reporting Structure: The role likely reports to a Design Manager, UX Lead, or Product Manager within a digital product or marketing department. This structure allows for guidance and mentorship while providing autonomy in design execution.

Operations Impact: The UX Designer's work directly impacts customer acquisition, retention, and satisfaction by improving the usability and effectiveness of IMG's digital platforms. By creating intuitive interfaces and seamless user journeys, this role contributes to the company's ability to attract and retain international clients, ultimately driving revenue and brand loyalty. The front-end implementation aspect ensures that the designed experiences are realized accurately and efficiently.

Growth Opportunities:

• Specialization: Deepen expertise in UX research, interaction design, or front-end development within the context of the insurance industry.

• Leadership: Progress to a Senior UX Designer, Lead UX Designer, or UX Manager role, taking on more complex projects and mentoring junior team members.

• Skill Expansion: Develop advanced front-end skills, explore UI animation, or gain expertise in specific UX research methodologies.

• Cross-functional Movement: Transition into Product Management or related roles by leveraging a deep understanding of user needs and product development.

• Industry Expertise: Become a subject matter expert in UX for the international insurance sector, a niche but growing field.

📝 Enhancement Note: The hybrid nature of this role (UX design + front-end development) presents a distinct growth path. Candidates can specialize further in either area or leverage the combined skill set for unique opportunities in roles like UX Engineer or front-end focused Product Designer.

🌐 Work Environment

Office Type: IMG offers flexible work arrangements, including fully remote and hybrid schedules, in addition to a corporate office in Indianapolis, IN. This provides options for candidates based on their location and preference for in-office collaboration versus remote autonomy.

Office Location(s):

• Corporate Office: Indianapolis, IN, 46240.

• Remote/Hybrid options are available for qualified candidates within the US. Workspace Context:

• Collaborative Environment: The role requires close collaboration with product, engineering, and QA teams, suggesting a team-oriented work dynamic regardless of location. Design reviews and sprint meetings will be key interaction points.

• Tools & Technology: Access to industry-standard design and prototyping tools (Figma, Sketch, Adobe XD) and front-end development environments (VS Code, Git) is expected.

• Team Interaction: Even in remote/hybrid settings, regular communication via video conferencing, instant messaging, and project management tools (Jira, Azure DevOps) will be integral for seamless workflow.

Work Schedule:

• Standard 40-hour work week.

• Flexibility is a key feature, allowing for hybrid or fully remote work, which can contribute to better work-life integration. This flexibility is crucial for deep work sessions required in both design and development.

📝 Enhancement Note: The emphasis on flexible work options (remote/hybrid) is a significant draw for modern professionals. Candidates should be prepared to demonstrate strong self-management and communication skills to thrive in this environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess basic qualifications and alignment with the role.

• Technical/Portfolio Review: Candidates will likely present their portfolio, discussing their design process, user research methodologies, and front-end implementation examples. This may involve a live walkthrough of projects and case studies.

• Skills Assessment: A practical exercise or coding challenge focusing on UX design principles and/or front-end implementation (HTML/CSS) may be administered.

• Behavioral/Team Fit Interview: Discussions with potential team members and hiring managers to assess collaboration style, problem-solving approach, and cultural fit with IMG's values.

• Final Interview: A concluding interview, possibly with a senior leader, to finalize the decision.

Portfolio Review Tips:

• Showcase Process: Clearly articulate your design thinking and problem-solving process for each project. Explain why you made certain design decisions.

• Highlight Collaboration: Detail how you worked with engineers, product managers, and other stakeholders.

• Demonstrate Impact: Quantify the success of your designs using metrics whenever possible (e.g., improved conversion rates, reduced task times, increased user satisfaction).

• Include Front-End Examples: If possible, include links to live sites you've worked on or code snippets demonstrating your HTML/CSS proficiency. Explain your role in the front-end implementation.

• Address Accessibility: Highlight any projects where you specifically focused on accessibility standards (WCAG 2.1+).

• Tailor to IMG: Research IMG's current digital presence and user base. Consider how your skills can address their specific challenges or opportunities.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home or live design challenge that may involve user research, wireframing, prototyping, or UI design tasks.

• Front-End Challenge: If a coding challenge is involved, review fundamental HTML, CSS, and responsive design principles. Practice creating simple, well-structured UI components.

• Problem-Solving: Think about how you would approach common UX challenges in the insurance industry, such as simplifying complex information or improving trust and security perception.

• Communication: Practice articulating your thought process clearly and concisely, especially when explaining technical decisions or design rationale.

📝 Enhancement Note: The dual nature of the role means interviewers will be evaluating both design acumen and front-end capability. Candidates should be ready to speak confidently about both their UX process and their coding skills.

🛠 Tools & Technology Stack

Primary Design & Prototyping Tools:

• Figma: Widely used for collaborative UI design, wireframing, and prototyping.

• Sketch: A popular vector-based design tool for macOS.

• Adobe XD: An integrated platform for UX/UI design and prototyping.

Front-End Development Technologies:

• HTML5: For structuring web content.

• CSS3: For styling and layout, including responsive design techniques (e.g., Flexbox, Grid, Media Queries).

• JavaScript (Basic Understanding): While not explicitly required, a foundational understanding is often beneficial for front-end implementation.

Collaboration & Project Management Tools:

• Visual Studio / VS Code: Popular Integrated Development Environments (IDEs) for front-end development.

• Git: Version control system essential for collaborative development.

• Azure DevOps / Jira: Agile project management tools for tracking tasks, sprints, and workflows.

Analytics & User Research Tools (Familiarity):

• Google Analytics / Adobe Analytics: For understanding user behavior and website performance.

• Usability Testing Platforms: Tools like UserTesting.com or Lookback for conducting remote usability tests.

📝 Enhancement Note: Proficiency in at least one major design tool (Figma, Sketch, Adobe XD) and a solid working knowledge of HTML and CSS are non-negotiable. Familiarity with VS Code and Git is a strong plus, indicating readiness for modern development workflows.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of international travelers and expatriates, ensuring their "global peace of mind®."

• Innovation & Adaptability: Embracing new technologies and design approaches to continuously improve digital experiences in a dynamic market.

• Collaboration & Teamwork: Fostering a supportive environment where cross-functional teams work together effectively to achieve common goals.

• Quality & Attention to Detail: Striving for excellence in design and implementation, ensuring high standards for usability, accessibility, and performance.

• Integrity & Trust: Upholding the company's reputation by designing secure, reliable, and transparent user experiences, especially critical in the insurance sector.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with Product Managers to define requirements, Engineers to implement designs, and QA to ensure quality.

• Iterative Feedback: The team likely embraces a culture of continuous feedback, with regular design reviews and sprint retrospectives to refine processes and outcomes.

• Agile Methodology: Collaboration will be structured around Agile sprints, requiring active participation in daily stand-ups, planning, and review meetings.

• Communication: Open and clear communication is paramount, utilizing tools like Slack, Teams, or Jira for project updates and discussions.

📝 Enhancement Note: The company's emphasis on "energy and enthusiasm" suggests a positive and proactive team culture. Candidates should be prepared to demonstrate how they contribute to a collaborative and results-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing UX & Front-End: Effectively managing the dual responsibilities of user-centric design and front-end code implementation within project timelines.

• Complex Domain: Navigating the intricacies of international medical insurance to design clear, user-friendly experiences for a diverse global audience with varying needs and technical literacy.

• Accessibility Implementation: Ensuring compliance with WCAG 2.1+ standards across all designs and front-end code, which can be complex for intricate features.

• Remote/Hybrid Collaboration: Maintaining strong communication and collaboration with distributed team members to ensure seamless workflow and project alignment.

Learning & Development Opportunities:

• Advanced UX Skills: Opportunities to deepen expertise in specific areas of UX, such as advanced user research techniques, UX strategy, or information architecture for complex systems.

• Front-End Specialization: Enhance front-end development skills beyond HTML/CSS, potentially exploring JavaScript frameworks or performance optimization.

• Industry Knowledge: Gain in-depth understanding of the international insurance market, which can lead to specialized UX roles within the industry.

• Agile Methodologies: Further develop skills in Agile/Scrum environments, potentially leading to roles in Agile coaching or team facilitation.

• Mentorship: Access to senior designers or engineers for guidance and career development advice.

📝 Enhancement Note: This role offers a unique opportunity to solidify a hybrid skillset. Candidates who excel will be well-positioned for roles that require a strong bridge between design and development, particularly in companies with complex digital products.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder requirements with user needs. How did you resolve it?" (Focus on your design process, negotiation skills, and user advocacy.)

• "Walk us through a project where you conducted user research. What methods did you use, what were your key findings, and how did they influence your design?" (Be prepared to detail your research methodology and its impact.)

• "How do you approach ensuring your designs are accessible to users with disabilities?" (Highlight your understanding of WCAG 2.1+ and practical implementation strategies.)

• "Explain your process for translating a design into functional HTML/CSS. What are your considerations for responsiveness and cross-browser compatibility?" (Demonstrate your technical understanding and practical coding approach.) Company & Culture Questions:

• "What interests you about working for International Medical Group, specifically in the insurance industry?" (Research IMG's mission, values, and recent news. Connect your passion for UX/design to their goals.)

• "How do you stay updated on the latest UX design trends and front-end development best practices?" (Showcase your commitment to continuous learning.)

• "Describe your experience working in an Agile/Scrum environment. What is your role in sprint ceremonies?" (Highlight your collaborative and adaptive nature.) Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the problem, your process, the solution, and the results.

• Visuals are Key: Use clear, high-quality visuals of your wireframes, prototypes, and final designs.

• Quantify Impact: Wherever possible, present data or metrics that demonstrate the success of your work.

• Explain Your Role: Be explicit about your contributions, especially in team projects.

• Technical Depth: Be ready to discuss the HTML/CSS implementation aspects of your projects, even if briefly. Show awareness of front-end constraints and possibilities.

• Conciseness: Prepare to present your portfolio within a set timeframe, focusing on your most impactful projects.

📝 Enhancement Note: Candidates should prepare to discuss specific examples that demonstrate both their UX design process and their front-end implementation capabilities. The ability to articulate the "why" behind design decisions and the "how" of front-end execution will be critical.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the IMG careers portal.

• Tailor Your Resume: Highlight keywords and experiences directly relevant to UX design, user research, wireframing, prototyping, HTML, and CSS. Emphasize your 3+ years of experience and portfolio strength.

• Curate Your Portfolio: Ensure your portfolio prominently features case studies that showcase your user-centered design process, problem-solving skills, and front-end implementation examples (HTML/CSS). Quantify impact where possible.

• Prepare for Interview: Practice articulating your design rationale, research insights, and front-end development approach. Be ready to discuss your experience in Agile environments and your understanding of accessibility standards.

• Research IMG: Familiarize yourself with International Medical Group's mission, products, and current digital platforms to tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.