UX Designer

📍 Job Overview

Job Title: UX Designer

Company: EPOS

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Type: Full-time

Category: UX/UI Design & Product Development

Date Posted: 2026-04-24

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the User Experience (UX) design for EPOS's innovative in-store payment and digitalization solutions, encompassing cashier POS, mobile POS, and management dashboards.

• Conduct in-depth user and market research to translate complex business needs and emerging market trends into intuitive, visually appealing, and highly functional user interfaces.

• Rapidly prototype and iterate on design concepts using code and advanced design tools to effectively communicate ideas and build enthusiasm for AI-powered solutions.

• Collaborate closely with cross-functional teams, including product management, engineering, and marketing, to deliver seamless and engaging end-to-end user experiences that drive merchant success.

• Champion a user-centric design approach to continuously refine and enhance the user experience, ensuring solutions meet the evolving needs of Small and Medium-sized Enterprises (SMEs).

📝 Enhancement Note: This role is positioned as a mid-level UX Designer, requiring a solid foundation in design principles and practical experience. The emphasis on "Every Point Of Success" and empowering SMEs through "integrated O2O digital, payment, and banking solutions" suggests a strong focus on business outcomes and merchant enablement within the Fintech and POS technology sectors. The mention of "AI technology" indicates a forward-looking approach to product design.

📈 Primary Responsibilities

• Lead the end-to-end UX design process for EPOS's suite of in-store payment solutions, including but not limited to cashier POS interfaces, mobile POS applications, store management dashboards, and PC interfaces.

• Execute comprehensive user and competitor research to identify user pain points, unmet needs, and emerging market trends in the POS and digital payment landscape.

• Develop wireframes, user flows, interactive prototypes, and high-fidelity mockups to effectively communicate design concepts and gather stakeholder feedback.

• Translate complex business requirements and technical constraints into elegant, user-friendly interfaces that enhance trust and showcase the capabilities of AI-driven features.

• Collaborate iteratively with product managers, engineers, and other stakeholders to ensure design solutions are technically feasible, align with business objectives, and deliver an optimal user experience.

• Conduct usability testing and gather user feedback to inform design iterations and continuously improve the overall user journey and product effectiveness.

• Maintain and evolve design systems and guidelines to ensure consistency and scalability across all EPOS products and platforms.

• Contribute to the strategic vision for product design, identifying opportunities for innovation and user delight within the Fintech and SME merchant space.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with significant ownership over the UX of core product offerings. The emphasis on "rapidly prototype ideas using code" suggests a need for designers comfortable with front-end concepts or working closely with developers, and the requirement to "translate complex business needs into delightful user interfaces" points to a strategic design thinking capability beyond just visual aesthetics.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 3 years of professional experience in UI/UX design, with a proven track record of designing user-centric digital products.

Required Skills:

• UX Design: Expertise in user-centered design principles, information architecture, interaction design, and user journey mapping.

• UI Design: Polished UI craftsmanship with a keen eye for visual hierarchy, typography, color theory, and aesthetic appeal.

• Prototyping: Proficiency in creating interactive prototypes using industry-standard tools to simulate user flows and test design concepts.

• Design Tools: Advanced proficiency with design and prototyping software, notably Figma, for creating wireframes, mockups, and high-fidelity designs.

• User Research: Basic understanding of research methodologies such as user interviews, surveys, and usability testing to gather actionable insights.

• Mobile App Design: Deep understanding of mobile design guidelines (iOS and Android) and current best practices for mobile user interfaces.

• Collaboration: Excellent ability to collaborate effectively with cross-functional teams, including product managers, engineers, and business stakeholders.

• Communication: Strong verbal and written communication skills, with the ability to articulate design decisions and influence stakeholders without direct authority.

Preferred Skills:

• Experience with design systems and component libraries.

• Familiarity with front-end development concepts (HTML, CSS, JavaScript) to better inform prototyping and collaboration with engineers.

• Experience in the Fintech, POS, or SaaS industry.

• Knowledge of journey mapping, persona development, and other qualitative and quantitative research techniques.

• Experience with AI technology integration in user interfaces.

📝 Enhancement Note: The requirement for "basic understanding of research tools and methodology" suggests the company may have dedicated researchers or that the designer will work closely with them, but a foundational knowledge is essential. Proficiency in Figma is explicitly stated, making it a critical tool to highlight. The "influence without authority" aspect is crucial for operations roles, emphasizing the need for strong communication and negotiation skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• User-Centric Design Thinking: A robust portfolio showcasing a deep understanding of user needs and how design decisions address those needs. This should include case studies detailing the problem, your process, and the solution.

• UI Craftsmanship: Demonstrations of polished, visually appealing, and intuitive user interfaces across various platforms (mobile, web, desktop).

• Innovative Interaction Paradigms: Examples of creative and effective interaction design that enhance usability and user engagement.

• Process Documentation: Clear articulation of the design process followed for key projects, including research, ideation, prototyping, testing, and iteration.

• Impact & Results: Evidence of how your designs have positively impacted user experience, business goals, or key performance indicators (KPIs) – quantitative data is highly valued.

Process Documentation:

• Workflow Design: Examples of how you have mapped out user flows and designed efficient workflows to guide users through complex tasks.

• System Implementation: Case studies that illustrate your involvement in implementing design solutions within a product development lifecycle, working with engineering teams.

• Performance Analysis: Documentation of how you have used feedback and data (e.g., usability testing results, analytics) to iterate and improve existing designs.

📝 Enhancement Note: For a UX Designer role, the portfolio is paramount. The emphasis on "user-centric design thinking," "polished UI craftsmanship," and "innovative interaction paradigms" indicates the need for a portfolio that goes beyond just showcasing aesthetics. It must demonstrate a strategic approach to problem-solving and a clear understanding of the user journey. The mention of "AI technology" in the job description suggests that any projects showcasing innovative interfaces for complex technologies would be highly advantageous.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: MYR 60,000 - MYR 96,000 per annum (approximately $12,700 - $20,300 USD, subject to exchange rates).

• Explanation: This estimate is based on industry benchmarks for a mid-level UX Designer (2-5 years of experience) in Kuala Lumpur, Malaysia. Factors considered include the cost of living, average salaries for similar roles in the tech/fintech sector in Malaysia, and the company's positioning as a growing international provider backed by a global leader. Salary expectations can vary based on the candidate's specific experience, portfolio, and negotiation.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage to support employee well-being.

• Professional Development Opportunities: Access to training, workshops, conferences, and learning resources to enhance design skills and industry knowledge.

• Performance Bonuses: Potential for performance-based bonuses tied to individual and company achievements.

• Paid Time Off: Generous annual leave, sick leave, and public holidays.

• Employee Assistance Program: Confidential counseling and support services for personal and professional challenges.

• Team Events & Social Activities: Opportunities for team building and networking within a dynamic work environment.

• Modern Office Facilities: Access to a well-equipped and collaborative workspace in Kuala Lumpur.

Working Hours:

• Standard full-time working hours, typically 40 hours per week, with flexibility to accommodate project deadlines and team collaboration needs. Specific daily start and end times are generally aligned with standard business hours in Malaysia (e.g., 9:00 AM to 6:00 PM), with potential for some flexibility upon discussion and approval.

📝 Enhancement Note: The salary range is an estimation for a mid-level UX Designer in Kuala Lumpur. Benefits are standard for a company of EPOS's profile, with an emphasis on professional growth, which is highly relevant for design roles. The "AI technology" aspect may also lead to opportunities for specialized training.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Fintech, Point-of-Sale (POS) Solutions, Digital Payments. EPOS operates within the dynamic intersection of these sectors, providing digital solutions to empower Small and Medium-sized Enterprises (SMEs).

Company Size: EPOS is part of Ant International, a global leader, suggesting a robust organizational structure, though EPOS itself may be a growing entity within Southeast Asia. The specific size of the EPOS team in Kuala Lumpur is not detailed but is likely to be dynamic and expanding.

Founded: EPOS is backed by Ant International, which has a significant history in digital payments and financial technology. EPOS itself is positioned within this ecosystem, aiming to leverage Ant International's global reach and expertise.

Team Structure:

• Operations Team: While the core role is UX Design, the operations context is crucial. The UX team likely operates within or closely alongside Product Management and Engineering departments.

• Cross-functional Collaboration: This role requires close collaboration with Product Managers (defining requirements), Engineers (implementing designs), and potentially Marketing teams (ensuring brand consistency and user value proposition).

• Reporting Structure: The UX Designer will likely report to a Design Lead, Head of Product, or a similar senior role within the product development hierarchy.

Methodology:

• Agile Development: Given the tech industry context, it's highly probable that EPOS employs Agile methodologies (e.g., Scrum, Kanban) for product development, requiring designers to be adaptable and iterative.

• User-Centric Design: The company's mission to empower SMEs and focus on user experience indicates a strong commitment to user-centric design principles throughout the product lifecycle.

• Data-Driven Decisions: While the role is design-focused, decisions are likely informed by user research, market analysis, and potentially product performance data.

Company Website: https://www.eposaudio.com/ (Note: This is the general EPOS audio site; the specific platform for POS solutions may be branded under Antom or a dedicated EPOS merchant services portal. The provided description focuses on POS solutions.)

📝 Enhancement Note: The company's backing by Ant International suggests a stable environment with access to significant resources, while its focus on Southeast Asia indicates growth and potential for impact. The "integrated O2O digital, payment, and banking solutions" points to a comprehensive service offering for merchants, meaning the UX designer will be working on a complex, interconnected product suite.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level UX Designer role, positioned as a key individual contributor within the product development team. It requires a solid foundation in UX principles and practical application, with the expectation of taking ownership of design tasks and contributing to strategic product decisions. The role is crucial for translating business objectives into user-friendly digital experiences for merchants.

Reporting Structure: The UX Designer will likely report to a Design Manager, Product Lead, or Head of Product. They will work very closely with Product Managers and Software Engineers, forming a core part of a cross-functional product team. This structure emphasizes collaboration and shared ownership of product success.

Operations Impact: The designs created by this UX Designer will directly impact the usability and effectiveness of EPOS's core merchant solutions. A well-designed POS and management system can lead to increased merchant adoption, higher transaction volumes, improved operational efficiency for businesses, and ultimately, greater customer satisfaction and loyalty for EPOS. The integration of AI technology presents an opportunity to drive significant innovation and competitive advantage.

Growth Opportunities:

• Senior UX Designer/Lead UX Designer: Progression to a more senior role, taking on more complex projects, mentoring junior designers, and contributing more heavily to design strategy and team leadership.

• Product Design Specialization: Deepening expertise in specific areas such as interaction design, user research, or designing for complex enterprise/SaaS platforms.

• Cross-functional Roles: Opportunities to move into Product Management roles, leveraging design expertise to define product vision and strategy, or into UX Research roles.

• Industry Expertise: Developing specialized knowledge in Fintech, payment systems, and SME solutions, becoming a valuable asset in a rapidly evolving industry.

• Leadership Development: Participation in leadership training programs offered by EPOS or Ant International, preparing for future management or team lead positions.

📝 Enhancement Note: The career path for a UX Designer in a growing tech company like EPOS is typically one of increasing responsibility and specialization. The "operations" context here refers to the operational efficiency and success of the merchant businesses using EPOS's products, which the UX design directly influences.

🌐 Work Environment

Office Type: This is an on-site role, indicating a physical office presence in Kuala Lumpur. The office environment is likely to be modern and designed to foster collaboration, reflecting the company's status as a tech provider backed by a global leader.

Office Location(s): Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. This strategic location in a major Southeast Asian hub offers access to a diverse talent pool and a vibrant business ecosystem.

Workspace Context:

• Collaborative Environment: Expect an open-plan office or designated collaboration spaces designed to encourage interaction between designers, product managers, engineers, and other team members.

• Tools & Technology: Access to necessary design software (Figma), hardware, and potentially specialized prototyping or testing equipment.

• Team Interaction: Regular team meetings, design critiques, brainstorming sessions, and cross-functional project discussions are integral to the daily workflow.

• Company Culture Integration: The workspace will likely reflect EPOS's values, promoting innovation, efficiency, and a focus on empowering SMEs.

Work Schedule: The standard 40-hour work week is typical, but the nature of product development in the tech industry often involves periods of focused work to meet project milestones. Flexibility may be available, but consistent presence and collaboration during core business hours will be expected for an on-site role. The focus on "Every Point Of Success" implies a commitment to delivering results.

📝 Enhancement Note: As an on-site role, the emphasis is on in-person collaboration and immersion in the company culture. The workspace is designed to facilitate this, which is crucial for effective UX design processes that often involve whiteboarding, spontaneous discussions, and direct feedback.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume and a link to your portfolio.

• Initial Screening: HR or a recruiter will review applications to assess basic qualifications and experience.

• Portfolio Review: A design lead or product manager will evaluate your portfolio for design thinking, UI craftsmanship, and relevant project experience.

• Technical Interview/Design Challenge: This may involve a live design exercise, a take-home challenge, or a deep dive into a portfolio case study, focusing on problem-solving, design process, and rationale.

• Cross-functional Interviews: Meetings with Product Managers and Engineers to assess collaboration skills, understanding of technical constraints, and communication abilities.

• Hiring Manager Interview: A final interview with the hiring manager to discuss overall fit, career aspirations, and alignment with company culture.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant projects. Quality over quantity.

• Tell a Story: For each project, clearly outline the problem, your role, the design process, key challenges, your solutions, and the measurable impact or learnings. Use visuals effectively.

• Highlight Process: Demonstrate your understanding of user research, ideation, wireframing, prototyping, and testing. Show your thought process, not just the final screens.

• Showcase Figma Skills: Include examples that demonstrate your proficiency with Figma, especially features like component libraries, auto-layout, and interactive prototyping.

• Emphasize User-Centricity: Clearly articulate how your design decisions were driven by user needs and research.

• Quantify Impact: Wherever possible, include metrics or data that demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).

• Tailor to EPOS: If possible, subtly tailor your presentation to reflect an understanding of EPOS's business (POS, Fintech, SME solutions) and potentially include a speculative concept related to their domain.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with POS systems, payment processing, and the challenges faced by SMEs.

• Practice Design Exercises: Work through common UX design challenges (e.g., designing a new feature, improving an existing flow). Focus on structuring your approach.

• Articulate Your Rationale: Be prepared to explain why you made specific design choices, linking them back to user needs, business goals, and design principles.

• Prepare for Collaboration: If the challenge involves collaboration, practice how you would communicate and integrate feedback from hypothetical team members.

• Time Management: For timed challenges, practice sketching and documenting your ideas efficiently.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also the candidate's ability to collaborate and contribute to a product team. The portfolio review is critical, and candidates should be prepared to walk through their projects in detail, explaining their thought process and the impact of their work.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. This is explicitly mentioned in the requirements and will be a primary tool.

• Prototyping Tools: While Figma has strong prototyping capabilities, familiarity with other tools like InVision, Adobe XD, or Axure may be beneficial.

• Design Systems: Experience with creating, maintaining, or utilizing design systems for consistency and scalability.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Mixpanel, Amplitude, or Hotjar to understand user behavior and inform design decisions.

• Data Visualization Tools: Basic understanding of how data is presented and used to track product performance.

CRM & Automation (Indirect Relevance):

• While not a direct CRM role, understanding how user data is managed within CRM systems and how automation impacts user journeys can be beneficial for designing integrated solutions.

Other Relevant Tools/Concepts:

• User Research Tools: Survey platforms (e.g., SurveyMonkey, Typeform), user testing platforms (e.g., UserTesting.com).

• Collaboration Tools: Slack, Jira, Confluence for team communication and project management.

• Basic Code Understanding: Familiarity with HTML, CSS, and potentially JavaScript can aid in collaboration with developers and in rapid prototyping.

📝 Enhancement Note: Figma is the cornerstone of the design tool stack. Beyond that, the emphasis is on tools that support the user-centric design process, from research and ideation through to prototyping and post-launch analysis. The mention of "AI technology" might imply future exploration of specialized AI design tools or frameworks.

👥 Team Culture & Values

Operations Values:

• Empowerment: Focused on empowering SMEs through innovative digital, payment, and banking solutions, ensuring every merchant reaches "Every Point Of Success."

• Innovation: Driven by leveraging technology, including AI, to create cutting-edge solutions that provide a competitive edge for merchants.

• Customer-Centricity: A strong commitment to understanding and meeting the evolving needs of merchants, placing the user at the heart of design and development.

• Efficiency & Effectiveness: Striving for operational excellence in both internal processes and the solutions provided to clients, aiming for seamless and productive user experiences.

• Collaboration: Fostering a team environment where cross-functional collaboration is key to delivering integrated and high-quality products.

Collaboration Style:

• Cross-functional Integration: Designers work closely with Product Management to define strategy and requirements, and with Engineering to ensure feasible and high-quality implementation.

• Iterative Design: A culture of continuous improvement, where feedback from user testing, stakeholders, and data analysis is actively incorporated into design iterations.

• Open Communication: Encouraging open dialogue and constructive feedback to drive better design outcomes and foster a shared understanding of product goals.

• Agile Mindset: Adapting quickly to changing requirements and priorities, with a focus on delivering value incrementally.

📝 Enhancement Note: The company's values are deeply rooted in its mission to support SMEs. The UX Designer's role is to embody these values through their work, ensuring that the solutions are not only functional but also genuinely empowering and easy to use for the target audience.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complexity and Simplicity: Designing intuitive interfaces for complex financial and operational processes within POS systems, while ensuring ease of use for diverse merchant users.

• Integrating AI Features: Effectively translating the power and potential of AI technology into user-friendly features that provide tangible value without overwhelming users.

• Rapid Growth & Evolving Landscape: Adapting to the fast-paced growth of EPOS in Southeast Asia and the ever-changing digital payment and Fintech landscape.

• Cross-functional Alignment: Navigating diverse stakeholder needs and ensuring design proposals gain buy-in and are effectively implemented across different departments.

Learning & Development Opportunities:

• Specialized Fintech/POS Design: Gaining in-depth knowledge of the unique design challenges and user needs within the payment processing and retail technology sectors.

• AI-Enhanced Design: Exploring and applying new design patterns and techniques for integrating AI features into user interfaces, staying at the forefront of technological advancements.

• Cross-cultural Design: Working with a diverse user base across Southeast Asia, developing sensitivity and understanding for different cultural nuances in user behavior and design preferences.

• Leadership and Mentorship: Opportunities to grow into senior design roles, mentor junior designers, and contribute to shaping the design culture and strategy of EPOS.

📝 Enhancement Note: The challenges are typical for a growing tech company in a dynamic sector. The growth opportunities are significant, particularly in specializing in AI-driven design and the Fintech space, which are high-demand areas.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your typical design process for a complex feature, from initial concept to handoff." Be prepared to detail your steps, tools, and decision-making rationale.

• Problem Solving: "Describe a time you faced a significant design challenge. How did you approach it, what were the outcomes, and what did you learn?" Focus on a challenge relevant to Fintech or complex software.

• User-Centricity: "How do you ensure your designs are truly user-centric, especially when business requirements might conflict with user needs?" Discuss your methods for user research, testing, and advocacy.

Company & Culture Questions:

• Company Mission: "What interests you about EPOS's mission to empower SMEs, and how do you see UX design contributing to that?" Research the company's goals and frame your answer around impact.

• Collaboration: "Describe your experience working with product managers and engineers. How do you handle disagreements or differing opinions?" Highlight your collaborative approach and communication skills.

• AI Technology: "What are your thoughts on integrating AI into user interfaces like POS systems? What are potential benefits and challenges from a UX perspective?" Show you've considered the implications of this aspect of the role.

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically:

Introduction of EPOS and the role, your background, then dive into 2-3 detailed case studies, followed by a Q&A.

• Case Study Deep Dive: For each case study, clearly articulate:

  • The Problem: What was the user or business challenge?
  • Your Role: What specific contributions did you make?
  • Your Process: User research, ideation, wireframing, prototyping, testing.
  • Key Decisions: Explain why you made critical design choices.
  • The Solution: Show the final UI and interactive elements.
  • The Impact: Quantify results if possible, or discuss learnings and next steps.

• Visuals are Key: Use high-quality mockups, prototypes, and diagrams. Ensure they are clear and easy to understand.

• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs, and how you handle feedback.

• Enthusiasm: Show genuine interest in EPOS, the role, and the opportunity to contribute to their mission.

📝 Enhancement Note: The interview preparation emphasizes demonstrating a strong design process, problem-solving skills, and the ability to collaborate effectively. The portfolio presentation should be a narrative that clearly communicates your value as a UX Designer.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Ensure your submitted portfolio clearly showcases your UI/UX design process, user-centric thinking, and proficiency with tools like Figma. Tailor your project selection to highlight relevant experience in mobile apps, dashboards, or complex software interfaces.

• Resume Optimization: Update your resume to highlight your years of experience, specific skills in UX/UI design, mobile app design, prototyping, and Figma. Quantify achievements where possible, focusing on the impact of your designs.

• Interview Preparation: Practice articulating your design process and rationale for portfolio projects. Prepare to discuss your approach to user research, collaboration, and problem-solving.

• Company Research: Thoroughly research EPOS, their mission, their products (POS, payment solutions), and their backing by Ant International. Understand their target audience (SMEs) and the competitive landscape.

⚠️ Important Notice: This enhanced job description has been generated using AI to provide a comprehensive overview and industry context for the UX Designer role at EPOS. While it aims for accuracy and relevance, candidates should always refer to the original job posting and conduct their own due diligence regarding company specifics, benefits, and precise role expectations. All details should be verified directly with the hiring organization before making application decisions.

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