UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Blink UX

Location: Charlotte, NC

Job Type: Contract

Category: User Experience (UX) / Product Design Operations

Date Posted: 2026-08-26

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end design process for complex enterprise agent experiences, from initial discovery through final delivery.

• Translate intricate business requirements and user needs into intuitive, scalable, and user-centered workflows and product interfaces.

• Drive product strategy and user experience improvements through a deep understanding of enterprise UX, design systems, user research, and workflow prototyping.

• Champion accessibility, usability, and design consistency across all product touchpoints, adhering to established design standards and inclusive design principles.

• Collaborate closely with cross-functional teams, including product management, engineering, and business stakeholders, to ensure successful product outcomes and stakeholder alignment.

📝 Enhancement Note: This role is framed as a contract position focused on enterprise UX design, specifically for "agent experiences." The emphasis on "simplifying enterprise agent adoption" and "marketplace, agent, workspace, use-case management, and operational experiences" suggests a need for a designer adept at complex B2B SaaS platforms and potentially internal tools. The mention of "AI/agent concepts" and "intelligent automation" highlights a forward-looking requirement for designers familiar with emerging technologies within enterprise contexts.

📈 Primary Responsibilities

• Spearhead the entire product design lifecycle, from user research and ideation to wireframing, prototyping, user testing, and final design handoff for enterprise agent-related features.

• Conduct user research, usability testing, and competitive analysis to gather actionable insights that inform design decisions and product strategy.

• Develop comprehensive wireframes, interactive prototypes, and detailed design specifications to effectively communicate design solutions to engineering and product teams.

• Advocate for and implement accessibility best practices (WCAG compliance) and inclusive design principles throughout the design process to ensure products are usable by all.

• Facilitate design workshops, brainstorming sessions, and stakeholder presentations to gather feedback, build consensus, and drive alignment on design direction.

• Measure and iterate on product experiences based on quantitative data (analytics) and qualitative feedback (user testing, customer support insights).

• Collaborate with product managers to define product roadmaps and with engineers to ensure accurate and high-quality implementation of designs.

• Contribute to and leverage existing design systems to ensure consistency, efficiency, and scalability across the product suite.

📝 Enhancement Note: The core responsibilities emphasize a full-cycle design ownership role within an enterprise software context. The explicit mention of "operational experiences" suggests that the designer will be involved in optimizing internal processes or tools that support agent productivity. The need to "gather and synthesize user insights through research, testing, and feedback" and "measure and refine experiences using usability findings, analytics, and customer feedback" underscores a data-informed design approach, critical for operations-focused roles.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience.

Experience: Minimum of 5 years of dedicated UX/Product Design experience, with a significant portion focused on enterprise software solutions. Proven track record of designing complex workflows, platforms, or developer tools.

Required Skills:

• Extensive experience in user experience (UX) design, product design, and user research methodologies.

• Demonstrated ability in workflow prototyping and creating intuitive user interfaces for complex enterprise applications.

• Strong command of design systems, including their creation, maintenance, and application to ensure product consistency and scalability.

• In-depth knowledge of accessibility standards (e.g., WCAG) and inclusive design best practices.

• Proficiency with industry-standard design and prototyping tools, with a strong emphasis on Figma.

• Excellent stakeholder facilitation, communication, presentation, and cross-functional collaboration skills.

• Experience working within Agile development environments, understanding sprint cycles and iterative design processes. Preferred Skills:

• Prior experience designing products related to AI, agent-based experiences, intelligent automation, marketplaces, or complex workspace management tools.

• Familiarity with AI concepts, agent-based systems, or intelligent automation technologies.

• Experience collaborating directly with product and engineering teams in fast-paced Agile settings.

• Understanding of developer-focused experiences and technical documentation.

📝 Enhancement Note: The requirements clearly differentiate between core enterprise UX skills and preferred knowledge in emerging areas like AI and agent-based systems. This suggests the company is looking for a designer who can not only build robust enterprise solutions but also contribute to the integration of advanced technologies. The emphasis on Figma and Agile experience aligns with common industry practices for fast-paced product development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design projects, with a strong emphasis on enterprise software, complex workflows, or platform design.

• Detailed case studies demonstrating the impact of your design decisions, including problem definition, user research findings, design process, prototyping, and measurable outcomes.

• Examples of contributions to or utilization of design systems, highlighting how consistency and scalability were achieved.

• Specific projects that illustrate expertise in accessibility and inclusive design principles.

• Prototypes or case studies that demonstrate experience with AI-driven features, agent-based systems, or intelligent automation where applicable. Process Documentation:

• Evidence of structured design processes, including user research methodologies, ideation techniques, wireframing, prototyping, and usability testing.

• Documentation showcasing how you translated complex business requirements into user-centric solutions and workflows.

• Examples of how you collaborated with engineering and product teams, including design handoff processes and iterative feedback loops.

• Demonstrations of how you measured design success and iterated on solutions using data and user feedback.

📝 Enhancement Note: For a UX Designer role, especially in enterprise software, a robust portfolio is paramount. The emphasis on "end-to-end product design," "complex workflows," and "measurable outcomes" indicates that the company values designers who can demonstrate tangible impact and a systematic approach to problem-solving, aligning with the operational efficiency goals of a GTM or RevOps context.

💵 Compensation & Benefits

Salary Range: $115,000 - $125,000 per year (Depending on Experience - DOE)

Benefits: As a contract employee through Blink UX, you will typically have access to:

• Competitive hourly or project-based rate.

• Health, dental, and vision insurance options.

• Paid time off and holidays.

• Access to Blink UX's professional development resources and community.

• Potential for contract extension or conversion to full-time, depending on client needs and performance.

Working Hours: Standard full-time hours, approximately 40 hours per week. The role requires full-time commitment for the duration of the contract, with potential for some flexibility depending on project needs and client collaboration schedules.

📝 Enhancement Note: The salary range provided is a strong indicator for a contract UX Designer role with 5+ years of experience in a major metropolitan area like Charlotte. The benefits listed are typical for contract roles facilitated through a reputable agency like Blink UX, offering a blend of professional support and essential coverage. The emphasis on "onsite" work suggests that flexibility might be limited to daily scheduling rather than location.

🎯 Team & Company Context

🏢 Company Culture

Industry: User Experience (UX) Design Consulting / Digital Product Development. Blink UX partners with leading companies across various sectors including technology, healthcare, finance, and retail.

Company Size: Blink UX is a well-established UX firm with multiple studios nationwide, indicating a medium to large-sized organization with a significant client base and talent pool. The specific client engagement will determine the immediate team size and structure.

Founded: Blink UX was founded in 2000, bringing over two decades of experience and a deep understanding of user-centered design principles and client partnership.

Team Structure:

• The UX Designer will be embedded within a client's product team, likely reporting to a Design Lead, Product Manager, or Engineering Manager at the client organization.

• Collaboration will be extensive with Product Managers, Software Engineers, Researchers, and potentially other Designers.

• As a Blink UX contractor, you will also have a connection to Blink's internal community of designers for support and knowledge sharing. Methodology:

• Blink UX emphasizes an evidence-driven design approach, integrating user research, usability testing, and data analysis into every stage of the design process.

• The client's methodology will likely involve Agile or Lean development practices, requiring iterative design, continuous feedback, and close collaboration with development teams.

• Focus on delivering scalable, user-centered solutions that meet both user needs and business objectives.

Company Website: https://www.blinkux.com/

📝 Enhancement Note: Understanding Blink UX's reputation as a leading UX firm suggests a high standard for design quality and client service. The role being a contract engagement means the designer will navigate both Blink's internal culture and the client's specific work environment. The emphasis on "evidence-driven design" is a key cultural indicator for how decisions are made.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer or Lead UX Designer, depending on the specific project scope and the client's internal structure. With 5+ years of experience and the expectation to "lead the end-to-end design process," this is not an entry-level position. It requires a strong ability to operate independently and influence design direction.

Reporting Structure: The designer will report to a client-side manager (e.g., Design Lead, Product Manager) but will also maintain a connection with their recruiter or account manager at Blink UX. The day-to-day work will be highly collaborative with client product and engineering teams.

Operations Impact: While this is a UX design role, its application in "enterprise agent adoption," "marketplace," and "operational experiences" directly impacts the efficiency and effectiveness of the client's internal operations and potentially their customer-facing agents. Successful designs will lead to streamlined workflows, reduced training time, increased agent productivity, and improved user satisfaction, all of which contribute to the client's operational success and revenue generation.

Growth Opportunities:

• Skill Specialization: Deepen expertise in enterprise UX, AI-driven design, or specific industry verticals relevant to the client.

• Client Relationship Building: Develop strong relationships with the client, potentially leading to future contract opportunities or even full-time offers.

• Portfolio Enhancement: Gain significant experience and case studies from working with a major client, bolstering future career prospects.

• Networking: Expand professional network through collaboration with Blink UX and the client's internal teams.

📝 Enhancement Note: The "operations impact" is crucial here. A UX Designer in this context is not just making things look good; they are optimizing processes and user interactions that directly affect business outcomes. The growth opportunities are framed around both skill development and career advancement within the consulting and client-side ecosystems.

🌐 Work Environment

Office Type: On-site engagement at the client's office in Charlotte, NC. This implies a traditional office setting where collaboration can occur face-to-face.

Office Location(s): Charlotte, North Carolina. This is a significant business hub, suggesting a modern office environment with access to amenities and transportation.

Workspace Context:

• The workspace will be within the client's corporate environment, likely providing standard office amenities and IT support.

• Expect a collaborative setting where designers work alongside product managers, engineers, and other stakeholders, potentially in shared office spaces or designated team areas.

• Access to relevant design software and hardware will be provided by the client, with Figma being a primary tool.

Work Schedule: A standard 40-hour work week is expected, with core business hours. While contract roles can sometimes offer flexibility, the "onsite" requirement suggests adherence to the client's operational hours and team meeting schedules. The 3-4 month duration implies a focused, intensive period of work.

📝 Enhancement Note: The "onsite" nature of this role is a key differentiator. It suggests a preference for in-person collaboration, which can be beneficial for complex problem-solving and rapid iteration in enterprise design projects. The designer should be prepared to integrate into the client's existing office culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter from Blink UX will likely conduct an initial phone screen to assess experience, cultural fit, and basic qualifications.

• Portfolio Review: A virtual presentation of your portfolio is standard. Be prepared to walk through 2-3 key case studies, focusing on your process, challenges, and impact.

• Client Interview(s): This will likely involve interviews with the client's hiring manager (e.g., Design Lead, Product Manager) and potentially other team members. Expect behavioral questions and scenario-based questions related to enterprise UX design.

• Skills Assessment/Design Challenge (Potential): Some clients may opt for a small design exercise or a more in-depth discussion of your approach to specific design problems relevant to their product.

Portfolio Review Tips:

• Focus on Enterprise: Tailor your case study selection to highlight experience with complex systems, B2B SaaS, or internal tools.

• Showcase Process: Clearly articulate your design process, from problem discovery to solution delivery. Emphasize user research, iterative design, and data-informed decisions.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Highlight Collaboration: Explain how you worked with stakeholders, engineers, and product managers.

• Demonstrate Figma Expertise: Be ready to discuss your proficiency with Figma and how you leverage its features for collaboration and efficient design.

Challenge Preparation:

• Understand the Client's Product: Research the client's business and products thoroughly. Try to identify potential UX challenges or areas for improvement.

• Prepare for "How would you design X?" questions: Think about how you would approach designing a new feature or improving an existing one for an enterprise agent platform.

• Brush up on AI/Agent Concepts: If the client is heavily focused on AI, be ready to discuss your understanding and any relevant design experience.

• Practice your presentation: Rehearse your portfolio walkthrough to ensure it's concise, engaging, and flows logically.

📝 Enhancement Note: The interview process for a contract role often involves multiple stages with both the agency and the client. The portfolio is the central piece, and candidates must be prepared to articulate their design thinking and impact clearly, with a focus on enterprise-specific challenges and solutions.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, collaboration, and design system management. Proficiency is a must.

• Adobe Creative Suite (Photoshop, Illustrator): May be used for asset creation or specific visual design tasks.

• Prototyping Tools: While Figma is primary, experience with others like InVision, Axure, or Principle can be beneficial.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Mixpanel, Amplitude, or similar platforms used to track user behavior and product performance.

• Usability Testing Tools: Experience with platforms like UserTesting.com, Lookback, or Maze for remote and in-person testing.

CRM & Automation:

• CRM Systems: While not directly a design tool, understanding how UX impacts CRM adoption and usage (e.g., Salesforce, HubSpot) is valuable.

• Project Management Tools: Familiarity with Jira, Asana, Trello, or Monday.com for managing tasks and project workflows.

📝 Enhancement Note: The explicit mention of Figma as a required skill is critical. For a UX Designer, proficiency in the primary design tool is non-negotiable. Understanding how design integrates with analytics and project management tools is also key for effective collaboration within an operations-focused product team.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user, ensuring products are intuitive and effective.

• Data-Driven Decisions: Relying on research, analytics, and testing to inform design choices and validate solutions.

• Collaboration: Working effectively with cross-functional teams to achieve shared goals.

• Efficiency & Scalability: Designing solutions that are not only user-friendly but also efficient to build and scalable for future growth.

• Quality & Craftsmanship: A dedication to high-quality design execution and attention to detail.

Collaboration Style:

• Expect a highly collaborative environment where designers work closely with product managers to define requirements and engineers to ensure feasibility and implementation accuracy.

• Open communication, constructive feedback, and active participation in team meetings and design critiques are expected.

• The ability to facilitate workshops and build consensus among diverse stakeholders is crucial.

📝 Enhancement Note: The "operations values" are inferred from the nature of enterprise UX design and the emphasis on efficiency and user adoption. A candidate who demonstrates these values will likely thrive in a client-facing contract role where integration and impact are key.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Enterprise Workflows: Designing for intricate, multi-step processes within enterprise software can be challenging and requires meticulous attention to detail.

• Stakeholder Alignment: Balancing the needs and opinions of various stakeholders (product, engineering, business, end-users) requires strong negotiation and communication skills.

• AI/Agent Integration: Designing effective user experiences for emerging AI and agent-based technologies requires understanding new interaction paradigms and user expectations.

• Contract Duration: Working within a defined 3-4 month timeframe requires efficient execution and the ability to deliver impactful results quickly.

Learning & Development Opportunities:

• Exposure to Enterprise-Level Design: Gain valuable experience working on products used by large organizations, enhancing your resume and skill set.

• Client-Specific Domain Knowledge: Develop expertise in the client's industry and specific business challenges.

• Advanced Tool Proficiency: Further hone skills in Figma and potentially learn new tools or methodologies used by the client.

• Mentorship: Potentially receive guidance from senior designers or product leads at the client organization or within Blink UX.

📝 Enhancement Note: The challenges highlight the complexity and fast-paced nature of enterprise UX design, especially in a contract setting. The growth opportunities are geared towards tangible career advancements and skill acquisition relevant to the operations and technology sectors.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a complex enterprise workflow. Walk me through a specific example." (Focus on user research, problem definition, iterative design, and stakeholder buy-in.)

• "How do you ensure accessibility and inclusive design are integrated into your work?" (Provide concrete examples of how you've applied these principles and the impact they had.)

• "How do you handle conflicting feedback from different stakeholders?" (Demonstrate your ability to facilitate discussions, find common ground, and make data-informed decisions.)

• "What are your thoughts on designing for AI-powered agent experiences? What are the key considerations?" (Showcase your understanding of emerging tech and user interaction patterns.) Company & Culture Questions:

• "Why are you interested in a contract role with Blink UX and this specific client?" (Research Blink UX's mission and the client's industry/product.)

• "How do you adapt to new team dynamics and company cultures, especially as a contractor?" (Emphasize your collaborative spirit and ability to integrate quickly.)

• "How do you measure the success of your designs?" (Discuss metrics, analytics, and user feedback loops.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Problem, User Insights, Your Solution (Process & Artifacts), Results/Impact, Key Learnings.

• Narrative: Tell a compelling story for each case study. Focus on why you made certain decisions.

• Visuals: Use clear, high-quality visuals of your wireframes, prototypes, and final designs.

• Conciseness: Be mindful of time. Practice to ensure you can cover your key points effectively within the allotted time.

• Engagement: Be prepared for questions throughout the presentation and engage with your audience.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of enterprise UX principles, a structured and data-driven design process, and excellent collaboration skills. Being ready to discuss AI/agent concepts is a significant advantage given the role's description.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on Lever.co.

• Curate your Portfolio: Select 2-3 of your most relevant case studies that showcase your experience in enterprise software, complex workflows, and ideally, any work related to AI or agent-based systems. Ensure they highlight your end-to-end design process and demonstrable impact.

• Tailor Your Resume: Emphasize your 5+ years of UX/Product Design experience, highlighting achievements in enterprise software, Figma proficiency, user research, and stakeholder management. Use keywords from the job description.

• Prepare for Portfolio Presentation: Practice walking through your selected case studies, focusing on clear communication of your process, rationale, and outcomes. Be ready to answer in-depth questions about your design decisions.

• Research Blink UX and the Client: Understand Blink's approach to UX and research the client's industry and product to demonstrate genuine interest and alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.