UX Designer - AI Experiences

📍 Job Overview

Job Title: UX Designer - AI Experiences

Company: TOPdesk

Location: Budapest, Hungary

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: August 07, 2026

Experience Level: Medior/Senior (5+ years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the design and user experience for innovative AI-powered features within the next generation of ITSM platforms.

• Drive the end-to-end design process, from user research and rapid prototyping to final delivery and implementation support, ensuring human-centered design principles are paramount.

• Collaborate extensively within multidisciplinary product development teams, including Product Managers, Engineers, and fellow Designers, fostering a culture of shared innovation and user advocacy.

• Contribute to the evolution and enhancement of the company's design system, ensuring consistency, efficiency, and accessibility across all AI-driven user experiences.

📝 Enhancement Note: While the title is "UX Designer - AI Experiences," the core responsibilities and qualifications clearly indicate a role focused on integrating AI into existing product offerings, specifically ITSM platforms. The emphasis on shipping AI-powered features and advising others on best practices suggests a strong medior to senior level requirement. The role operates within a product development team, implying a focus on feature design and iteration rather than purely conceptual research.

📈 Primary Responsibilities

• Conduct rapid prototyping, rigorous testing, and iterative refinement of new AI-powered concepts and product experiences, with a focus on areas like AI agent creation, governance, and transforming emerging AI capabilities into valuable customer solutions.

• Take ownership of the complete design lifecycle, from initial user discovery and needs identification through to final product delivery and post-launch analysis.

• Identify critical research needs and translate user insights into intuitive, accessible, and inclusive user experiences, ensuring a strong human-centered design approach.

• Create detailed wireframes, high-fidelity mockups, comprehensive user flows, and interactive prototypes utilizing industry-standard design tools.

• Facilitate collaborative ideation sessions and problem-solving workshops with cross-functional teammates and key stakeholders to drive innovative solutions.

• Maintain and enhance the consistency and efficiency of the design system, proactively proposing improvements or new components as required for AI-driven features.

• Validate and refine designs through structured feedback gathering, comprehensive usability testing, and data analysis to ensure optimal user performance and satisfaction.

• Deliver clear, concise communication and thorough handover documentation to engineering teams to ensure seamless and accurate developer implementation of designs.

• Foster close collaboration with Product Managers and Engineers to shape user-centered solutions and drive tangible product outcomes for AI features.

• Actively contribute to elevating the overall UX maturity and refining design processes across the organization, sharing best practices for AI design.

• Continuously monitor and integrate emerging trends, tools, and best practices within the UX field, particularly those relevant to AI and human-computer interaction.

📝 Enhancement Note: The responsibilities heavily emphasize a hands-on design role with end-to-end ownership. The mention of "AI agents" and "emerging AI capabilities" points to a forward-thinking product development environment. The requirement to contribute to UX maturity and process improvement suggests that the candidate will not only execute design tasks but also influence how design is done within TOPdesk.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree or vocational qualification in Design, Human-Computer Interaction (HCI), Computer Science, or a closely related field. Experience:

• Minimum of 5 years of professional experience in User Experience (UX) design, demonstrating progression and impact in a medior to senior capacity.

• Proven track record of designing and successfully shipping AI-powered features or products that have been utilized by real customers.

• Experience in shipping and measuring the success of AI-powered features from a human-centered design perspective, understanding the unique challenges and opportunities.

• Ability to advise and mentor other designers on best practices for designing and evaluating AI features, drawing from learned experience. Required Skills:

• UX Design: Comprehensive understanding of UX principles, methodologies, and best practices.

• AI-Powered Features Design: Hands-on experience designing user experiences for AI-driven products, including an understanding of AI agent creation, governance, and interaction models.

• Prototyping & Wireframing: Proficiency in creating detailed wireframes, interactive prototypes, and user flows to effectively communicate design concepts.

• User Research & Usability Testing: Experience in conducting user research, planning and executing usability tests, and synthesizing findings into actionable design improvements.

• Figma Proficiency: Advanced skills in using Figma for design, prototyping, and collaboration.

• Design Systems: Experience working with or contributing to design systems, ensuring consistency and scalability of designs.

• Data Analysis & Validation: Ability to validate designs through data analysis, user feedback, and performance metrics to drive iterative improvements.

• Collaboration & Communication: Strong interpersonal skills for effective collaboration with cross-functional teams (Product Managers, Engineers) and clear articulation of design rationale.

• Problem-Solving: Aptitude for tackling complex design challenges and developing innovative, user-centric solutions.

• English Proficiency: Excellent written and verbal communication skills in English for seamless interaction within an international team.

Preferred Skills:

• Experience with ITSM (IT Service Management) platforms or related enterprise software.

• Familiarity with AI/ML concepts and their application in user interfaces.

• Knowledge of accessibility standards and inclusive design principles.

• Experience contributing to or leading design system initiatives.

• A proactive mindset with a drive for continuous learning and process improvement.

📝 Enhancement Note: The requirements clearly delineate a need for practical, hands-on experience with AI product design, not just theoretical knowledge. The emphasis on "shipping" and "measuring success" of AI features, alongside the ability to "advise other designers," strongly suggests a senior-level expectation for this role. The explicit mention of Figma and Design Systems indicates a need for proficiency in current industry-standard tools and practices.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated AI Product Experience: Your portfolio must include at least one shipped AI-powered product experience. This should clearly articulate your specific role, the design decisions made, key learnings, and the measurable impact on users or business objectives.

• End-to-End Design Process: Showcase examples that illustrate your ability to manage the entire design process, from initial user discovery and research through wireframing, prototyping, user testing, and final delivery.

• Problem-Solving Case Studies: Include case studies that highlight complex design challenges you've successfully addressed, detailing your approach, methodologies, and the rationale behind your design solutions.

• Collaboration & Stakeholder Management: Provide evidence of your ability to collaborate effectively with cross-functional teams (e.g., engineers, product managers) and present design concepts and rationale to stakeholders.

• Tool Proficiency Showcase: Subtly demonstrate your proficiency with design tools like Figma through the quality and detail of your portfolio artifacts.

Process Documentation:

• Workflow Design & Optimization: Examples of how you've mapped out user flows, optimized existing workflows, or designed new processes to enhance user efficiency and satisfaction.

• User Research Synthesis: How you translate user research findings and usability test results into concrete design recommendations and product improvements.

• Design System Contribution: If applicable, showcase contributions to design systems, including the creation of new components, guidelines, or improvements to existing elements.

• Agile Development Integration: Demonstrate experience working within agile development cycles, including how you hand over designs to developers and iterate based on feedback.

📝 Enhancement Note: The portfolio requirements are highly specific, emphasizing the need for tangible evidence of AI product design experience. Candidates must be prepared to walk through their design process and articulate the impact of their work, particularly concerning AI features. This suggests a strong focus on demonstrable outcomes and a deep understanding of the product development lifecycle.

💵 Compensation & Benefits

Salary Range:

• Estimated Monthly Range: HUF 1,000,000 - HUF 1,300,000

• This range is based on the provided monthly salary figures and is typical for a medior/senior UX Designer in Budapest, Hungary, with specialized AI experience. Benefits:

• International Work Environment: Opportunity to work in a global company with colleagues across multiple countries.

• Professional Development: Access to ongoing learning opportunities, continuous monitoring of industry trends, and potential for skill enhancement in AI UX.

• Collaborative Team Culture: Work within a supportive, multidisciplinary product development team that values user-centricity and teamwork.

• Impactful Work: Contribute to shaping the future of ITSM platforms with cutting-edge AI-powered features.

• Design System Contribution: Opportunity to influence and improve the company's design system.

• Standard Benefits: (Assumed, as not explicitly listed) Health insurance, paid time off, potential for performance-based bonuses, and other standard employee benefits offered by a company of TOPdesk's size and industry.

Working Hours:

• Standard full-time working hours, likely around 40 hours per week, with potential for some flexibility depending on project needs and team agreements.

📝 Enhancement Note: The salary range has been converted from the provided monthly figures. Benefits are inferred based on industry standards for a company of TOPdesk's size and international presence, as specific details were not listed in the raw input. The working hours are based on the common "40 hours" stated in the AI data.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (Service Management / ITSM)

• TOPdesk operates within the competitive service management software industry, focusing on ITSM solutions. This context implies a need for user-friendly, efficient, and robust software that supports complex business processes. The integration of AI is a strategic move to enhance these capabilities and stay at the forefront of technological innovation in this sector.

Company Size: 800 employees

• With 800 employees across 8 countries, TOPdesk is a mid-to-large sized international software company. This size suggests a blend of structured processes and the agility to innovate. For operations professionals, this means opportunities for impact within established frameworks, potential for cross-functional collaboration, and exposure to diverse markets and teams.

Founded: 2008 (Budapest Location)

• The Budapest office, founded in 2008, has a history within TOPdesk's global operations. This suggests a well-established local presence with a mature understanding of the European market and a contribution to the company's overall product development strategy. Team Structure:

• Multidisciplinary Product Development Team: The UX Designer will be part of a team composed of Product Managers, Engineers, and other Designers, working collaboratively on product features.

• Reporting Structure: Reports to a UX Manager, indicating a clear hierarchy within the design function and opportunities for mentorship and career guidance.

• Cross-functional Collaboration: Regular engagement with the Design System team and other stakeholders is expected, emphasizing a collaborative approach to product development and design consistency.

Methodology:

• User-Centric Design: The company culture strongly values user-centric thinking, which is fundamental to the UX Designer role.

• Teamwork & Collaboration: Emphasis on working closely with colleagues across different disciplines and locations.

• Creativity & Innovation: An environment that encourages creative problem-solving and the exploration of new technologies, particularly AI.

• Data-Driven Decisions: Designs are validated through feedback, usability testing, and data analysis, suggesting a data-informed approach to product development.

Company Website: https://www.topdesk.com/

• The company website provides further insight into their service management solutions, company values, and global presence.

📝 Enhancement Note: The company description highlights TOPdesk as an established international software player with a focus on service management. The Budapest location has been part of this journey since 2008. The emphasis on AI integration suggests a forward-looking strategy. The team structure points to a collaborative environment where UX designers work closely with product and engineering.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior UX Designer - AI Experiences

• This role is positioned for an experienced UX designer who can operate with a significant degree of autonomy. The "medior/senior capacity" (5+ years) indicates expectations for independent project leadership, strategic thinking in design, and the ability to mentor or guide others. The specialization in "AI Experiences" means the candidate will be at the forefront of technological adoption within the company, tackling novel design challenges. Reporting Structure:

• Reporting to a UX Manager provides a clear line of mentorship and career development guidance. This structure allows for regular feedback, performance reviews, and strategic alignment with broader design objectives. The UX Manager likely oversees multiple UX designers and initiatives, offering opportunities to learn from a more experienced design leader. Operations Impact:

• The UX Designer's impact is directly tied to the success and adoption of AI-powered features within TOPdesk's ITSM platform. By creating intuitive, valuable, and user-friendly AI experiences, the designer influences customer satisfaction, product adoption rates, and ultimately, the company's competitive edge in the service management software market. Their work directly contributes to the perceived value and usability of the product, impacting customer retention and acquisition. Growth Opportunities:

• Specialization in AI UX: Deepen expertise in designing for AI, becoming a go-to person for AI-driven product features and advising colleagues on best practices. This specialization is highly valuable in the current tech landscape.

• Design Leadership: With proven success, there's potential to move into a Lead UX Designer role, managing a specific product area or a team of designers, or to transition into a UX Managerial position.

• Cross-Functional Skill Development: Gain deeper insights into Product Management and Engineering through close collaboration, potentially leading to broader product strategy roles or a more holistic understanding of software development.

• Design System Evolution: Contribute significantly to the growth and direction of TOPdesk's design system, potentially leading initiatives or becoming a design system champion.

• Industry Exposure: Continued engagement with emerging AI trends and UX best practices through ongoing learning and potential participation in industry events.

📝 Enhancement Note: This role offers significant growth potential, particularly in the specialized and in-demand field of AI UX design. The combination of hands-on design work, strategic input, and mentorship opportunities within a structured team environment provides a clear path for career advancement.

🌐 Work Environment

Office Type: Hybrid/On-site focus with international collaboration.

• The role is based in Budapest, Hungary, and is described as "On-site" in the AI data, implying a primary expectation to work from the office. However, the company culture emphasizes international collaboration, suggesting that remote collaboration tools and practices are well-integrated for seamless communication with teams in the Netherlands, Germany, and Hungary.

Office Location(s): Budapest, Hungary

• The specific office location in Budapest provides a base for on-site work, team meetings, and direct collaboration. Accessibility and local amenities would be typical for a modern office space in a major European capital. Workspace Context:

• Collaborative Hub: The office serves as a central point for team collaboration, ideation sessions, and direct interaction with Product Managers, Engineers, and fellow Designers.

• Tools and Technology: Access to industry-standard design tools like Figma, as well as other collaborative platforms necessary for international team communication and project management.

• Design Community: Opportunities to engage with the broader design community within TOPdesk, including the Design System team, fostering a culture of shared learning and best practices.

Work Schedule:

• Standard full-time hours (around 40 hours per week). While the role is on-site, the international nature of the teams might necessitate some flexibility in scheduling to accommodate different time zones for meetings and collaboration.

📝 Enhancement Note: The AI data indicates "On-site," but the job description mentions colleagues in multiple countries. This suggests that while the primary work location is the Budapest office, strong remote collaboration skills and tools are essential for interacting with international teams. The environment is designed to foster both focused individual work and dynamic team collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, qualifications, and fit for the role, with a particular focus on AI UX design experience.

• Portfolio Presentation & Discussion: A dedicated session where you will present your portfolio, highlighting specific AI-powered product experiences, your design process, challenges, and outcomes. Be prepared to discuss your role, design decisions, and learnings in detail.

• Skills-Based Interview: Technical questions focusing on UX methodologies, AI design principles, prototyping techniques, and proficiency with tools like Figma. This may include scenario-based questions.

• Cross-Functional Collaboration Interview: Interviews with Product Managers and Engineers to assess your ability to collaborate effectively, communicate design rationale, and integrate feedback.

• Cultural Fit & Team Interaction: Discussions to gauge your alignment with TOPdesk's values (user-centricity, teamwork, continuous improvement) and how you would integrate into the multidisciplinary team.

• Final Interview: Potentially with the UX Manager or a senior leader to finalize the decision and discuss terms.

Portfolio Review Tips:

• Curate for AI Impact: Select projects that clearly demonstrate your experience designing AI-powered features. Quantify the impact where possible (e.g., improved user task completion, increased engagement).

• Structure Your AI Case Studies: For AI projects, clearly explain the problem AI was intended to solve, the user needs identified, your design approach to AI interaction, the trade-offs considered, and the final results.

• Showcase Figma Skills: Ensure your portfolio pieces are well-crafted and visually demonstrate your proficiency with Figma, including interactive prototypes.

• Highlight Process & Learnings: For each project, detail your design process, from research to validation. Be transparent about challenges faced and what you learned, especially in the context of AI.

• Tailor to TOPdesk: Briefly research TOPdesk's products and values. If possible, subtly tie your portfolio examples to the kind of challenges they might face in the ITSM space.

Challenge Preparation:

• Be prepared for a potential design exercise or a take-home challenge that might involve designing a concept for an AI feature or improving an existing user flow.

• Focus on demonstrating your problem-solving approach, user-centric thinking, and ability to translate requirements into a coherent design solution.

• Practice articulating your thought process clearly and concisely, as if presenting to a mixed audience of designers, product managers, and engineers.

📝 Enhancement Note: The interview process is designed to thoroughly assess practical skills, especially in AI UX design, and the ability to collaborate. Candidates must be prepared to present a strong portfolio with specific AI product examples and articulate their design process and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, mockups, prototyping, and design collaboration. Proficiency is explicitly required.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping or animation tools might be beneficial for advanced interactions.

• User Research Platforms: Tools for conducting usability testing, surveys, and remote user interviews (e.g., UserTesting.com, Maze, Qualtrics).

Analytics & Reporting:

• Product Analytics Tools: Experience with tools like Google Analytics, Mixpanel, Amplitude, or Pendo to track user behavior, feature adoption, and identify areas for improvement.

• Data Analysis Tools: Proficiency in basic data analysis to interpret user feedback, usability testing results, and performance metrics. Spreadsheets (Excel/Google Sheets) are likely essential.

CRM & Automation:

• CRM Systems (e.g., Salesforce, HubSpot): While not a direct requirement for this UX role, understanding how user data is managed within CRM systems can provide valuable context for designing user experiences, especially for B2B software.

• Project Management Tools (e.g., Jira, Asana, Trello): Essential for collaborating with engineering and product teams, tracking tasks, and managing design sprints.

• Design System Tools: Familiarity with tools or platforms used to manage and document design systems (e.g., Zeroheight, Storybook).

📝 Enhancement Note: The explicit mention of Figma is critical. Beyond that, the role implies a need for strong collaboration tools and an understanding of how user data and analytics inform design decisions, especially for AI features. Familiarity with Agile development tools like Jira is also highly probable.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value driving all design decisions, ensuring that user needs and experiences are at the forefront of product development.

• Teamwork & Collaboration: Strong emphasis on working effectively within multidisciplinary teams and across international borders, valuing diverse perspectives.

• Innovation & Continuous Improvement: Encouragement to explore new technologies (like AI), experiment with solutions, and continuously refine processes and product experiences.

• Data-Driven Approach: Decisions are informed by user research, usability testing, and data analysis, fostering a culture of evidence-based design.

• Accessibility & Inclusivity: A commitment to designing products that are usable and accessible to all users, regardless of ability or background.

Collaboration Style:

• Cross-Functional Integration: Seamless integration with Product Management and Engineering to ensure designs are feasible, aligned with business goals, and effectively implemented.

• Open Communication & Feedback: A culture where constructive feedback is encouraged and shared openly among team members to foster growth and improve designs.

• Shared Ownership: While individuals have specific roles, there's a sense of shared responsibility for product success, encouraging proactive contributions and problem-solving.

• Agile Methodology: Work is likely structured around agile sprints, requiring adaptable collaboration and iterative design cycles.

📝 Enhancement Note: TOPdesk's values emphasize a strong focus on the user, collaborative efforts, and a drive for continuous improvement, particularly in the realm of AI. The collaboration style is expected to be integrated and feedback-driven, essential for working on complex, evolving product features.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Novel AI Interactions: Translating complex AI capabilities into intuitive and trustworthy user experiences presents a unique design challenge, requiring a blend of technical understanding and user empathy.

• Balancing Innovation with Usability: Ensuring that cutting-edge AI features are not only innovative but also easily discoverable, understandable, and usable by the target audience.

• Cross-Cultural Collaboration: Effectively collaborating with distributed international teams, navigating different communication styles and time zones to maintain design consistency and project momentum.

• Evolving AI Landscape: Keeping pace with the rapid advancements in AI technology and adapting design strategies accordingly to maintain a competitive edge.

• Integration with Existing Systems: Seamlessly integrating new AI features into the existing ITSM platform without disrupting current user workflows or introducing unnecessary complexity.

Learning & Development Opportunities:

• AI UX Specialization: Become a subject matter expert in designing for AI, a highly sought-after skill in the tech industry.

• Advanced Design Techniques: Opportunities to refine skills in areas like generative AI interfaces, conversational design, and predictive user experience.

• Cross-Disciplinary Learning: Gain deeper insights into AI technology, product management strategies, and software engineering processes.

• Industry Engagement: Potential to attend conferences, workshops, or pursue certifications related to AI, UX, and product design.

• Mentorship & Leadership: Benefit from guidance from a UX Manager and potentially mentor junior designers as you grow within the role.

📝 Enhancement Note: The primary challenge lies in the novelty of designing for AI, requiring a proactive approach to learning and problem-solving. Growth opportunities are significant, particularly for specializing in AI UX design, which is a rapidly expanding and in-demand field.

💡 Interview Preparation

Strategy Questions:

• AI Feature Design Philosophy: "Describe your approach to designing user experiences for AI-powered features. What are the key considerations when integrating AI into a product like an ITSM platform?" (Preparation: Focus on user trust, transparency, control, and how AI augments rather than replaces user capabilities. Use examples from your portfolio.)

• Problem-Solving & Iteration: "Walk us through a time you had to iterate on a design based on user feedback or data. How did you approach the problem, and what was the outcome?" (Preparation: Choose a strong case study from your portfolio that demonstrates your process, critical thinking, and ability to adapt.)

• Collaboration & Communication: "How do you ensure effective collaboration with engineers and product managers throughout the design process, especially when dealing with complex technical requirements or AI capabilities?" (Preparation: Highlight your communication strategies, how you translate technical constraints into design solutions, and your role in stakeholder alignment.)

Company & Culture Questions:

• TOPdesk's AI Vision: "Based on what you know about TOPdesk and the ITSM industry, where do you see AI having the biggest impact, and how would you approach designing for that?" (Preparation: Research TOPdesk's current offerings and their stated interest in AI. Connect your AI UX expertise to potential applications in their domain.)

• Team Dynamics: "Describe your ideal team environment. How do you contribute to a positive and productive team culture, especially in a cross-functional or international setting?" (Preparation: Emphasize your collaborative nature, open communication style, and how you support colleagues.)

• Design System Contribution: "What is your experience with design systems? How do you approach contributing to or utilizing one to ensure consistency and efficiency?" (Preparation: Detail your experience with design system principles, component creation, and maintaining brand consistency.)

Portfolio Presentation Strategy:

• Focus on AI Impact: Lead with your most compelling AI-powered product experience. Clearly articulate the problem, your role, the AI solution, design decisions, and measurable results.

• Tell a Story: Structure your presentation as a narrative. Guide the interviewers through your design journey, highlighting challenges, insights, and how you overcame them.

• Demonstrate Figma Skills: Show interactive prototypes and well-crafted UI elements within Figma to showcase your technical proficiency and attention to detail.

• Quantify Success: Whenever possible, use data and metrics to demonstrate the impact of your designs. For AI features, this might include user adoption rates, task completion times, or user satisfaction scores.

• Be Ready for Deep Dives: Anticipate detailed questions about your process, rationale, and learnings for each project. Be prepared to discuss trade-offs and alternative solutions you considered.

📝 Enhancement Note: Interview preparation should strongly focus on articulating experience with AI product design, demonstrating problem-solving skills through portfolio case studies, and showcasing collaborative abilities. Candidates need to be ready to discuss their design process in detail and connect their skills to TOPdesk's specific context.

📌 Application Steps

To apply for this UX Designer - AI Experiences position:

• Submit your application through the provided application link on SmartRecruiters.

• Portfolio Customization: Tailor your portfolio to prominently feature your AI-powered product design experience. Select 2-3 key projects that best showcase your end-to-end process, problem-solving skills, and measurable impact. Ensure these examples clearly demonstrate your role and design decisions.

• Resume Optimization: Update your resume to highlight keywords related to UX Design, AI-powered features, Figma, prototyping, user research, and collaboration. Quantify achievements where possible, linking them to specific projects or outcomes.

• Interview Preparation: Practice articulating your design process and project details. Prepare to present your portfolio confidently, focusing on your contributions to AI features and your ability to collaborate within a multidisciplinary team. Research TOPdesk's ITSM solutions and their approach to AI.

• Company Research: Understand TOPdesk's mission, values, and their position in the service management software market. Familiarize yourself with their product offerings and how AI might enhance them. This will enable you to tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.