Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: SeatGeek

Location: Remote - United States

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-09-12

Experience Level: Mid-Senior Level

Remote Status: Fully Remote

🚀 Role Summary

• Drive end-to-end UX design strategy and execution for SeatGeek's platform, focusing on enhancing the live event experience for fans, sellers, teams, and artists.

• Lead initiatives in behavioral design, systems design, and storytelling to connect diverse business verticals into a cohesive and best-in-class ticketing platform.

• Collaborate closely with Product Management, Engineering, Product Marketing, and Customer Success to balance speed and quality, driving impact through both optimizations and new product development.

• Champion user-centric design principles, leveraging experimentation, data analysis, and systems thinking to inform design decisions and improve component systems for consistent, high-quality experiences.

📝 Enhancement Note: This role is positioned as a Senior UX Designer, implying a need for significant autonomy, strategic thinking, and the ability to influence product direction, rather than solely executing design tasks. The emphasis on "behavioral design," "systems design," and "storytelling" suggests a focus on complex problem-solving and user journey mapping beyond typical UI design.

📈 Primary Responsibilities

• Conduct in-depth user research to deeply understand the needs, motivations, and behaviors of all user segments, including fans, sellers, teams, and artists.

• Define and articulate clear, impactful product strategies and design visions that align with SeatGeek's business objectives and market positioning.

• Execute end-to-end design craft, from conceptualization and wireframing to high-fidelity prototyping and detailed design specifications, ensuring a cohesive user experience across all touchpoints.

• Drive 0-1 product development initiatives, alongside optimizing existing features, to achieve measurable improvements in user engagement, conversion rates, and overall platform satisfaction.

• Collaborate effectively with cross-functional partners, including product managers, engineers, researchers, and marketing teams, to ensure successful product launches and iterative improvements.

• Contribute to and evolve SeatGeek's design system and component libraries, ensuring consistency, scalability, and adherence to best practices across the platform.

• Analyze technical and logistical obstacles inherent in live experiences to design solutions that mitigate friction and enhance user journeys.

• Advocate for and apply experimentation and data-driven design methodologies, using insights from A/B tests and user analytics to refine designs.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on design execution, requiring a candidate who can both set direction and meticulously craft user interfaces. The emphasis on understanding "technical and logistical obstacles" points to a need for practical, real-world problem-solving within the live events context.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience: 4+ years of professional experience in UX/Product Design, with a demonstrated track record of shipping successful digital products.

Required Skills:

• Excellent Craftsmanship: Superior visual design skills, attention to detail, and a strong portfolio showcasing high-quality UI/UX design execution.

• Behavioral Design Expertise: Proven ability to understand and design for user motivations, cognitive biases, and behavioral patterns.

• Systems Design Thinking: Capacity to design complex, interconnected systems and understand how individual components contribute to the overall user experience.

• Storytelling & Communication: Ability to articulate design rationale, strategies, and user insights compellingly to diverse stakeholders.

• Cross-functional Collaboration: Experience working effectively with product managers, engineers, researchers, and marketing teams in an agile environment.

• User Research & Analysis: Proficiency in conducting user research (interviews, surveys, usability testing) and analyzing qualitative and quantitative data to inform design decisions.

• Prototyping & Wireframing: Mastery of industry-standard design tools (e.g., Figma, Sketch, Adobe Creative Suite) for creating wireframes, interactive prototypes, and high-fidelity mockups.

• Product Strategy & Vision: Ability to contribute to and drive product strategy, connecting user needs with business goals.

Preferred Skills:

• Experience within the ticketing, live events, or e-commerce industries.

• Familiarity with design system development and maintenance.

• Experience with A/B testing and data-driven optimization techniques.

• Understanding of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineers.

• Experience mentoring junior designers.

📝 Enhancement Note: The requirement for "4+ years of experience" coupled with "senior" in the title suggests that candidates with 5-7 years of experience will be highly competitive. The emphasis on "behavioral design" and "systems design" indicates a preference for candidates who can tackle complex user journeys and platform architecture, not just surface-level UI.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies demonstrating end-to-end UX design process from problem definition to solution and impact.

• Clearly articulate the user problem, your role, the design process undertaken (research, ideation, prototyping, testing), and the final solution.

• Quantify the impact of your designs with metrics, data, or user feedback that demonstrates the success and ROI of your contributions.

• Include examples of complex systems thinking and how you addressed technical or logistical challenges within a product.

• Demonstrate proficiency in behavioral design principles and how they were applied to achieve specific user outcomes. Process Documentation:

• Detail your approach to user research, including methodologies used and how insights were translated into design decisions.

• Explain your process for defining product strategy and translating business objectives into user-centered design solutions.

• Illustrate your methods for collaborating with engineering and product teams, including handoff processes and iterative feedback loops.

• Provide examples of how you contributed to or utilized design systems and component libraries.

📝 Enhancement Note: For a Senior UX Designer role, the portfolio should not only present finished work but also the strategic thinking and process behind it. Candidates should be prepared to discuss trade-offs, challenges faced, and how they navigated complex stakeholder environments. Emphasis on quantifiable impact is crucial.

💵 Compensation & Benefits

Salary Range: $130,000 - $188,000 USD per year.

Benefits:

• Equity Stake: Opportunity to own a piece of SeatGeek's growth.

• Discretionary Annual Bonus: Performance-based bonus potential.

• Flexible Work Environment: Ability to work in the office, remotely, or a hybrid model as preferred.

• WFH Stipend: Support for home office setup.

• Unlimited Paid Time Off (PTO): Encourages work-life balance.

• Generous Paid Family Leave: Up to 16 weeks fully paid for eligible family members.

• 401(k) Matching: Financial planning support.

• Student Loan Matching Program: Assistance with student loan repayment.

• Comprehensive Health Coverage: Includes health, vision, dental, and life insurance.

• Family Building & Reproductive Support: Up to $25k towards family building, reproductive health services, and Gender-affirming care.

• Wellness Stipend: $500 annually for wellness expenses.

• Mental Wellness Support: Subscriptions to Headspace (meditation), Headspace Care (therapy).

• Primary Care Access: One Medical subscription for convenient healthcare.

• Live Event Stipend: $360 per quarter to spend on tickets to live events, aligning with the company's mission.

• Music Streaming Subscription: Annual subscription to Spotify, Apple Music, or Amazon Music.

Working Hours: Requires a minimum of 4 hours of overlap with a 9:30 am - 5:30 pm East Coast workday, supporting collaboration across different time zones. The standard workweek is typically 40 hours, with flexibility expected.

📝 Enhancement Note: The salary range provided is typical for a Senior UX Designer in the US, especially for a remote role with a reputable tech company. The comprehensive benefits package, particularly the live event stipend and extensive wellness/family support, reflects a strong commitment to employee well-being and aligns with SeatGeek's mission. The 4-hour workday overlap requirement is crucial for candidates applying from different time zones.

🎯 Team & Company Context

🏢 Company Culture

Industry: Ticketing and Live Events Technology. SeatGeek operates within the dynamic and competitive live entertainment market, leveraging technology to disrupt traditional ticketing models and enhance the fan experience.

Company Size: SeatGeek is a mid-to-large sized tech company, likely employing several hundred to over a thousand employees. This size often means established processes but also opportunities for impact and cross-functional visibility.

Founded: SeatGeek was founded in 2009, indicating a company with a solid track record and experience in scaling its operations and product offerings.

Team Structure:

• The UX team is likely composed of designers, researchers, and potentially UX writers, working within or closely alongside Product Management and Engineering departments.

• Designers are expected to partner seamlessly with Product Managers for strategy and requirements, and with Engineers for implementation, ensuring a collaborative development lifecycle.

• Cross-functional collaboration extends to Product Marketing for go-to-market strategies and Customer Success for understanding user feedback and support needs. Methodology:

• Data-Driven Design: SeatGeek emphasizes the use of data, experimentation, and user analytics to inform design decisions and measure impact.

• Agile Development: The collaborative nature with engineering suggests an agile or iterative product development process.

• Systems Thinking: A core requirement for this role, indicating a focus on designing cohesive experiences across a complex platform rather than isolated features.

Company Website: https://seatgeek.com/jobs/

📝 Enhancement Note: SeatGeek's mission to "simplify and modernize the ticketing industry" through "technological savvy and fan-first attitude" suggests a culture that values innovation, user empathy, and efficiency. The company's growth and evolution imply a dynamic environment where designers can shape the future of their product.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior UX Designer, positioned as a key individual contributor with significant influence. It requires a blend of strategic thinking, advanced design craft, and the ability to lead projects and mentor others. It sits above a standard UX Designer and below a Lead or Principal Designer.

Reporting Structure: The Senior UX Designer will likely report to a UX Manager, Director of Product Design, or Head of Product. They will work closely with Product Managers and Engineering leads, forming core project teams.

Operations Impact: The role has a direct impact on SeatGeek's core business by improving the user experience for fans and stakeholders, which is critical for ticket sales, user retention, and market competitiveness. Strategic design decisions can influence platform adoption, revenue generation, and brand perception in the live events industry.

Growth Opportunities:

• Leadership Development: Opportunity to take on lead roles on larger projects, mentor junior designers, and influence design team processes and standards.

• Specialization: Potential to deepen expertise in specific areas such as behavioral design, systems design, or accessibility within the live events context.

• Strategic Influence: As a senior member, the designer can shape product roadmaps and contribute to high-level strategic discussions impacting SeatGeek's platform evolution.

• Industry Exposure: Working within the ticketing and live events sector provides unique challenges and learning opportunities related to consumer behavior, event logistics, and platform scalability.

📝 Enhancement Note: The "Senior" title implies a pathway towards leadership roles, either as a design lead on specific product areas or as a strategic individual contributor focusing on complex design challenges. The company's focus on innovation suggests opportunities for creative problem-solving and shaping new product initiatives.

🌐 Work Environment

Office Type: SeatGeek offers a flexible work environment, allowing employees to work as many days a week in the office as they'd like or 100% remotely. This indicates a hybrid-friendly or remote-first culture, prioritizing employee autonomy and work-life integration.

Office Location(s): While the role is remote within the United States, SeatGeek has physical office locations (e.g., New York City, Chicago). This presence may facilitate optional in-person collaboration or team events for those who prefer it or are geographically near an office.

Workspace Context:

• Remote Work Support: A Work From Home (WFH) stipend is provided to ensure a productive and comfortable home office setup.

• Collaborative Tools: Expect a digital-first collaborative environment utilizing tools for communication, project management, and design collaboration (e.g., Slack, Jira, Figma).

• Team Interaction: Opportunities for connection with the broader SeatGeek team through virtual events, team meetings, and potentially occasional in-person meetups, fostering a sense of community despite remote work.

Work Schedule: The role requires at least 4 hours of overlap with the 9:30 am - 5:30 pm East Coast workday, enabling synchronous collaboration. Outside of this core overlap, there is likely flexibility in structuring the remainder of the workday, accommodating different time zones and personal needs.

📝 Enhancement Note: The emphasis on flexibility and remote work, coupled with a WFH stipend, suggests SeatGeek is committed to supporting its remote workforce effectively. The 4-hour overlap is a key constraint for candidates in significantly different time zones, requiring careful consideration of daily scheduling.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios, focusing on alignment with the core requirements and experience level.

• Portfolio Review & Discussion: Candidates will likely present their portfolio, discussing 2-3 key case studies in depth. This stage assesses design thinking, problem-solving, execution quality, and communication skills. Be prepared to discuss your role, process, challenges, and outcomes.

• Design Challenge/Exercise: A take-home assignment or live whiteboard exercise focusing on a specific design problem relevant to SeatGeek's platform may be administered to evaluate practical design skills and approach.

• Cross-functional Interviews: Interviews with Product Managers, Engineers, and potentially other stakeholders to assess collaboration style, technical understanding, and cultural fit.

• Final Interview: A conversation with senior leadership (e.g., Head of Product, Design Director) to discuss strategic vision, leadership potential, and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select case studies that best highlight your experience in behavioral design, systems design, and end-to-end product development. Prioritize impact and quantifiable results.

• Tell a Story: Structure your case studies as narratives, clearly outlining the problem, your process, your specific contributions, the challenges you overcame, and the measurable outcomes.

• Quantify Impact: Whenever possible, use data, metrics, or user feedback to demonstrate the success of your designs. This is critical for a senior role.

• Showcase Process: Explain why you made certain design decisions, referencing research, data, or strategic rationale. Demonstrate your thinking process, not just the final UI.

• Be Ready for Deep Dives: Expect detailed questions about your design choices, trade-offs, and how you collaborated with others.

Challenge Preparation:

• Understand the Domain: Research SeatGeek, their competitors, and the broader live events ticketing industry. Identify potential user pain points and business opportunities.

• Think Systemically: For any design challenge, consider how your solution fits into the larger platform and user journey.

• Focus on Process: Even if given a limited time, articulate your design process clearly – how you'd approach research, ideation, and validation.

• Communicate Clearly: Practice articulating your thoughts and design rationale concisely and effectively, as if presenting to a cross-functional team.

📝 Enhancement Note: The emphasis on "behavioral design," "systems design," and "storytelling" means interviewers will be looking for more than just aesthetic skills. Candidates should prepare to discuss complex user journeys, platform architecture, and how they influence user behavior. The portfolio presentation is a critical component.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable as industry standard), Sketch, Adobe Creative Suite (Illustrator, Photoshop).

• User Research & Testing: Tools like UserTesting.com, Maze, Lookback, or internal tools for usability testing and feedback collection.

• Collaboration & Project Management: Slack, Jira, Confluence, Asana, or similar platforms for communication and workflow management.

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Amplitude, Mixpanel, or similar platforms for tracking user behavior and feature adoption.

• Data Visualization: Tableau, Looker, or internal dashboards for analyzing user data and presenting findings.

CRM & Automation: While not a primary focus for UX design, familiarity with how CRM systems (e.g., Salesforce) and marketing automation tools impact user journeys and data flow can be beneficial for context.

📝 Enhancement Note: Proficiency in Figma is almost a given for modern UX roles. Candidates should be prepared to discuss their experience with data analytics tools and how they use data to inform design decisions, which is a key requirement for this senior role.

👥 Team Culture & Values

Operations Values:

• Fan-First: A deep commitment to understanding and serving the needs of live event attendees, ensuring a positive and seamless experience.

• Innovation & Disruption: A drive to modernize and improve the ticketing industry through technology and creative problem-solving.

• Collaboration: A belief in the power of working together across departments to achieve common goals and build better products.

• Data-Informed Decisions: Valuing evidence-based approaches, using data and experimentation to guide strategy and execution.

• Passion for Live Experiences: A genuine enthusiasm for the product and industry, fostering a motivated and engaged workforce.

Collaboration Style:

• Cross-Functional Partnership: Seamless integration with Product Management and Engineering is paramount, fostering a shared sense of ownership and iterative development.

• Open Communication: Encouraging direct and transparent communication channels, especially in a remote environment, to facilitate quick problem-solving and alignment.

• Feedback-Driven: A culture where constructive feedback is welcomed and utilized to continuously improve designs and processes.

📝 Enhancement Note: SeatGeek's culture appears to be built around its core mission of live events, emphasizing user empathy, innovation, and teamwork. Candidates should demonstrate how their values align with these principles, particularly their ability to collaborate effectively in a distributed team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: The need to iterate quickly in a competitive market while maintaining high design standards and a cohesive user experience.

• Complexity of the Ticketing Ecosystem: Addressing the multifaceted needs of fans, sellers, teams, and artists, each with unique motivations and pain points.

• Bridging Physical and Digital Experiences: Designing for the seamless transition between online discovery and the actual live event experience, including potential friction points.

• Evolving Technology Landscape: Staying ahead of technological advancements and user expectations in the digital and live event space.

Learning & Development Opportunities:

• Deep Dive into Live Events: Gaining specialized knowledge of the ticketing industry, its unique challenges, and user behaviors.

• Advanced Design Methodologies: Opportunities to hone skills in behavioral design, systems design, and complex product strategy.

• Cross-Functional Expertise: Expanding understanding of product management, engineering, and marketing functions within a tech company.

• Mentorship: Potential to mentor junior designers and contribute to the growth of the design team's capabilities.

📝 Enhancement Note: The role presents opportunities to tackle complex, real-world problems within a beloved industry. Success will require adaptability, a proactive approach to learning, and the ability to navigate competing priorities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used behavioral design principles to solve a complex user problem. What was the outcome?" (Preparation: Have a specific case study ready that demonstrates understanding of user psychology and its application in design.)

• "How would you approach designing a feature that needs to cater to vastly different user types (e.g., casual fans vs. professional sellers)? Walk us through your process." (Preparation: Focus on user segmentation, needs analysis, and how to create flexible yet intuitive solutions.)

• "SeatGeek's platform involves multiple stakeholders (fans, artists, teams, sellers). How do you ensure a cohesive user experience across all these diverse needs and business objectives?" (Preparation: Discuss your approach to stakeholder management, user journey mapping across different personas, and balancing competing priorities.) Company & Culture Questions:

• "What excites you about SeatGeek's mission and the live events industry?" (Preparation: Research SeatGeek's recent news, product launches, and company values. Connect your passion for live events to their mission.)

• "How do you contribute to a positive and collaborative team environment, especially in a remote setting?" (Preparation: Provide examples of your communication style, how you offer and receive feedback, and your approach to team building.)

• "How do you measure the success of your design work, beyond just aesthetics?" (Preparation: Discuss key UX metrics and how you use data to validate design decisions and demonstrate impact.) Portfolio Presentation Strategy:

• Focus on Impact: Clearly articulate the business and user impact of each case study. Use data and metrics whenever possible.

• Explain Your Role: Be specific about your contributions, especially if working on a team. Highlight your ownership.

• Showcase Process, Not Just Pixels: Walk through your entire design process, from problem definition and research to iteration and final solution. Explain the "why" behind your decisions.

• Address Challenges: Discuss any significant obstacles you encountered and how you overcame them. This demonstrates resilience and problem-solving skills.

• Tailor to SeatGeek: Whenever possible, draw parallels between your experience and the challenges SeatGeek faces in the ticketing and live events space.

📝 Enhancement Note: Interviewers will be looking for evidence of strategic thinking, strong problem-solving skills, and a deep understanding of user behavior and systems. The ability to clearly articulate one's process and impact is paramount for a senior-level role.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on the SeatGeek careers page.

• Portfolio Customization: Ensure your portfolio prominently features 2-3 case studies that best highlight your experience in behavioral design, systems design, and end-to-end product development, showcasing quantifiable impact.

• Resume Optimization: Tailor your resume to emphasize your 4+ years of experience, key skills in UX strategy, collaboration, and your passion for live events. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, strategy, and impact using the STAR method (Situation, Task, Action, Result) for behavioral questions. Prepare to discuss your portfolio in detail.

• Company Research: Thoroughly research SeatGeek's mission, products, recent news, and company culture. Understand their position in the live events industry and identify potential areas for design innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.