Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: SeatGeek

Location: New York, New York, United States

Job Type: Full-Time

Category: User Experience Design / Product Design

Date Posted: September 12, 2026

Experience Level: Mid-Senior Level (4+ years)

Remote Status: Hybrid (Flexible office days or 100% remote)

🚀 Role Summary

• Drive end-to-end UX design strategy and execution for SeatGeek's ticketing platform, focusing on fan, seller, and artist experiences.

• Apply expertise in behavioral design, systems design, and storytelling to create cohesive and innovative user journeys.

• Collaborate closely with Product, Engineering, and Marketing to translate user needs into impactful product solutions.

• Champion a data-driven approach, leveraging experimentation and systems thinking to optimize existing features and develop new ones.

• Contribute to the evolution of SeatGeek's design system, ensuring consistency and high-quality user experiences across the platform.

📝 Enhancement Note: While the raw job description is for a "Senior UX Designer," this enhancement will frame it through the lens of operations professionals by highlighting the strategic, systems-thinking, and cross-functional collaboration aspects crucial for GTM and RevOps roles. The emphasis will be on how design impacts operational efficiency, user adoption, and ultimately, revenue.

📈 Primary Responsibilities

• Define and articulate product vision and strategy for user experiences, aligning with SeatGeek's business objectives and market position.

• Conduct user research, including interviews and analysis of user behavior, to deeply understand the needs and motivations of diverse stakeholders (fans, sellers, teams, artists).

• Translate user insights and business requirements into intuitive and impactful design solutions, from wireframes and prototypes to high-fidelity mockups.

• Lead the design process for both incremental optimizations and 0-1 product initiatives, balancing speed, quality, and user impact.

• Develop and iterate on SeatGeek's design system components, ensuring consistency, scalability, and adherence to best practices across all product surfaces.

• Partner effectively with product managers, engineers, product marketers, and customer success teams to ensure seamless integration and successful product launches.

• Utilize data analytics and A/B testing results to inform design decisions and continuously improve user flows and feature effectiveness.

• Advocate for user-centered design principles and best practices throughout the organization, fostering a culture of design excellence.

📝 Enhancement Note: The core responsibilities have been expanded to detail the strategic and operational implications of a Senior UX Designer role, emphasizing user research, data utilization, and cross-functional alignment, which are critical for driving GTM success and operational efficiency.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience. Experience:

• 4+ years of professional experience in User Experience (UX) Design, Product Design, or a closely related field.

• Proven track record of successfully delivering end-to-end design solutions for complex digital products, ideally within a consumer-facing or marketplace environment. Required Skills:

• Behavioral Design: Deep understanding of user psychology and motivations to design experiences that drive desired actions and engagement.

• Systems Design: Ability to think holistically about the user journey and platform architecture, ensuring cohesive and scalable design solutions.

• Storytelling: Excellent communication skills to articulate design rationale, vision, and impact to diverse audiences.

• Cross-functional Collaboration: Proven ability to partner effectively with Product Management, Engineering, Marketing, and other stakeholders.

• Craftsmanship: Exceptional visual and interaction design skills, with a strong portfolio demonstrating attention to detail and high-quality execution.

• Data-Driven Design: Experience using qualitative and quantitative data, including user research and A/B testing, to inform design decisions.

• Experimentation Mindset: Willingness and ability to test hypotheses and iterate on designs based on performance metrics.

• Product Development Lifecycle: Familiarity with agile development methodologies and contributing effectively within a product team.

Preferred Skills:

• Experience within the ticketing, live events, or e-commerce industries.

• Proficiency in designing and contributing to design systems.

• Experience with user research methodologies and tools.

• Familiarity with technical and logistical challenges inherent in live event experiences.

• A passion for live events and understanding the fan experience.

📝 Enhancement Note: The qualifications have been tailored to highlight skills relevant to operations, such as behavioral and systems design, data-driven approaches, and cross-functional collaboration, which are transferable and valuable for roles focused on process optimization and user adoption within GTM functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase 3-5 end-to-end design projects that demonstrate your ability to tackle complex user problems from research to launch.

• For each project, clearly articulate the problem statement, your role and responsibilities, the design process followed, key decisions made, and measurable outcomes.

• Highlight projects that involved significant behavioral design considerations or the evolution of complex systems.

• Include examples of how you used data and user research to inform your design decisions and iterate on solutions.

• Demonstrate your ability to collaborate effectively with engineering and product teams, showcasing how you navigated technical constraints or trade-offs. Process Documentation:

• Within your portfolio case studies, clearly document the user research methodologies employed (e.g., interviews, surveys, usability testing).

• Detail the ideation and prototyping phases, including wireframing, user flows, and interactive prototypes.

• Explain how you approached systems design, including contributions to or utilization of design systems and component libraries.

• Provide evidence of how you measured the success of your designs post-launch, referencing metrics and impact on user behavior or business goals.

📝 Enhancement Note: This section is critical for operations roles. The portfolio requirements are framed to emphasize process documentation, data-driven outcomes, and systems thinking, directly aligning with the analytical and strategic requirements often sought in operations professionals.

💵 Compensation & Benefits

Salary Range: $130,000 - $188,000 USD per year.

Benefits:

• Equity Stake: Opportunity to own a piece of SeatGeek's growth.

• Discretionary Annual Bonus: Performance-based bonus tied to individual and company success.

• Flexible Work Environment: Ability to work from the office as desired or 100% remotely.

• WFH Stipend: Support for home office setup.

• Unlimited Paid Time Off (PTO): Encourages work-life balance and personal well-being.

• Generous Paid Family Leave: Up to 16 weeks of fully paid leave for new parents.

• 401(k) Matching: Employer contribution to retirement savings.

• Student Loan Matching Program: Assistance with student loan repayment.

• Comprehensive Health Insurance: Includes health, vision, dental, and life insurance.

• Family Building & Reproductive Health Support: Up to $25k towards family building, reproductive health, and gender-affirming care.

• Wellness Stipend: $500 annually for wellness expenses.

• Mental Health & Well-being Resources: Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical (primary care).

• Live Event Ticket Stipend: $360 per quarter to experience live events.

• Music Streaming Subscription: Annual subscription to Spotify, Apple Music, or Amazon Music.

Working Hours:

• While specific hours are not defined, the role requires approximately 4 hours of overlap with the 9:30 am - 5:30 pm East Coast workday to facilitate collaboration. This suggests a standard 40-hour work week with flexibility.

📝 Enhancement Note: The salary range is provided as stated. The benefits are detailed to showcase SeatGeek's investment in employee well-being and growth, which can be attractive to operations professionals seeking a supportive work environment. The working hours note emphasizes the need for collaborative overlap, a common operational requirement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Ticketing / Live Events. SeatGeek operates in a dynamic and competitive market, modernizing the ticketing industry through technology and a fan-first approach. This context implies a need for agile operations, data-informed decision-making, and a strong focus on user experience to drive market share.

Company Size: SeatGeek is a significant player in the tech industry, with a company size that likely supports specialized teams while maintaining a degree of agility. This size often means established processes but also opportunities for impact and cross-functional influence.

Founded: SeatGeek was founded with a mission to simplify and modernize the ticketing industry. This history suggests a culture of innovation, a focus on solving user pain points, and a commitment to improving the live event experience.

Team Structure:

• The UX team likely operates within or in close partnership with the Product and Engineering departments, forming a core pillar of product development.

• This role requires seamless collaboration with Product Managers (defining strategy), Engineers (implementation), Product Marketing (go-to-market), and Customer Success (user feedback and support).

• The reporting structure for a Senior UX Designer typically involves reporting to a Design Lead, Director of Product, or Head of UX, with direct collaboration across many departments. Methodology:

• Data Analysis & Insights: SeatGeek leverages data to understand user behavior, market trends, and operational performance. This role will contribute by translating user data into actionable design insights.

• Workflow Planning & Optimization: The company aims to modernize ticketing, implying a continuous effort to streamline processes for users and internal operations through design.

• Automation & Efficiency: While not directly an operations role, design choices can significantly impact the efficiency of user-facing processes and indirectly support operational efficiency by improving user self-service and reducing support inquiries.

Company Website: https://seatgeek.com/

📝 Enhancement Note: The company context is interpreted to highlight aspects relevant to operations professionals, such as the need for agile operations, data-driven decision-making, and the impact of design on user adoption and process efficiency.

📈 Career & Growth Analysis

Operations Career Level: This Senior UX Designer role is positioned at a mid-to-senior level, requiring significant autonomy, thought leadership, and end-to-end ownership of design initiatives. It's a role for an individual contributor who can influence strategy and execution without necessarily managing people. For operations professionals, this level signifies a move towards strategic impact and complex problem-solving.

Reporting Structure: The Senior UX Designer will report to a design leadership role (e.g., Head of UX, Design Director) and work in close partnership with Product Managers and Engineering leads. This structure emphasizes collaborative decision-making and influence over direct authority.

Operations Impact: While not a direct operations role, the Senior UX Designer's work has a profound impact on operational efficiency and revenue generation. By creating intuitive and effective user experiences, they drive user adoption, increase conversion rates, reduce support costs, and enhance customer satisfaction, all of which are key operational metrics. A well-designed platform contributes directly to SeatGeek's ability to scale its business and achieve its revenue goals.

Growth Opportunities:

• Design Specialization: Opportunity to deepen expertise in specific areas like behavioral design, systems design, or accessibility.

• Leadership Development: Potential to move into Lead UX Designer roles, mentor junior designers, or transition into Product Management with a strong design foundation.

• Cross-functional Advancement: With a deep understanding of user needs and product strategy, there's potential to move into product strategy, GTM roles, or even operational leadership roles focused on customer experience.

• Industry Impact: Contribute to shaping the future of the ticketing and live events industry through innovative design solutions.

📝 Enhancement Note: This analysis connects the Senior UX Designer role to operational impact and career growth, highlighting how design skills translate into valuable contributions for business operations and revenue generation, and outlining potential career paths relevant to operations professionals.

🌐 Work Environment

Office Type: SeatGeek offers a flexible work environment, allowing employees to choose their preferred balance of in-office and remote work. This hybrid model aims to combine the benefits of in-person collaboration with the flexibility of remote work.

Office Location(s): The primary location is New York, New York. The flexible policy means that while the office is available, daily attendance is not mandatory, catering to remote and hybrid arrangements.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-person collaboration for brainstorming, workshops, and team building, fostering a connected team dynamic.

• Tools & Technology: Designers at SeatGeek will have access to industry-standard design and prototyping tools, likely including Figma, Sketch, Adobe Creative Suite, and collaboration platforms. Access to relevant analytics and user research tools is also expected.

• Team Interaction: Opportunities for regular interaction with design peers, product managers, engineers, and other stakeholders through scheduled meetings, design critiques, and informal check-ins.

Work Schedule:

• The role requires approximately 4 hours of overlap with the East Coast workday (9:30 am - 5:30 pm ET). This provides structure for essential team synchronization while allowing for flexibility in scheduling the remainder of the workday, accommodating different time zones or personal needs.

📝 Enhancement Note: The work environment description emphasizes flexibility and collaboration, key considerations for many professionals, including those in operations roles who value work-life balance and effective teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screen: A brief call with a recruiter to assess basic qualifications, cultural fit, and interest in SeatGeek.

• Portfolio Review & Design Exercise: Candidates will likely present their portfolio, discussing key projects and design decisions. A take-home design challenge or an in-person/virtual whiteboard exercise may be included to evaluate problem-solving skills and design approach in real-time.

• Hiring Manager Interview: A deeper dive into experience, strategic thinking, and behavioral competencies, focusing on how the candidate has driven impact in previous roles.

• Cross-functional Interviews: Meetings with key partners (e.g., Product Manager, Engineering Lead) to assess collaboration style, communication skills, and ability to work within a team.

• Final Interview: Potentially with a senior leader (e.g., Head of Product, VP of Design) to discuss overall vision, leadership potential, and long-term fit.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business and user impact of your design work. Quantify results whenever possible (e.g., increased conversion by X%, reduced support tickets by Y%).

• Process Transparency: Be ready to walk through your design process for each project, explaining your rationale, research methods, and iteration cycles.

• Systems Thinking: Highlight examples where you considered the broader system, design language, or scalability of your solutions.

• Collaboration Stories: Be prepared to share examples of how you collaborated with engineers and product managers, including how you handled disagreements or trade-offs.

• Tailor to SeatGeek: Research SeatGeek's platform, target audience, and recent initiatives. Be ready to discuss how your skills and experience align with their specific challenges and goals.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem, target users, and business objectives. Ask clarifying questions.

• Structure Your Approach: Outline your steps clearly: research, ideation, sketching, wireframing, prototyping, and testing (even if simulated).

• Communicate Your Thinking: Verbalize your thought process. Explain why you are making certain design decisions.

• Consider Operational Implications: Think about how your design might impact user adoption, support, or other operational aspects.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on how to present their work and prepare for interviews, with an emphasis on demonstrating impact and process, which are crucial for operations-minded individuals.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly likely as industry standard), Sketch, Adobe Creative Suite (Photoshop, Illustrator).

• Collaboration & Communication: Slack, Jira, Confluence, Google Workspace.

• User Research & Testing: UserTesting.com, Maze, Lookback, Hotjar, Google Analytics.

Analytics & Reporting:

• While not the primary responsibility of a UX Designer, familiarity with tools like Google Analytics, Amplitude, or Mixpanel would be beneficial for understanding user behavior data and measuring design impact. CRM & Automation:

• Not directly applicable to the UX Designer role, but understanding how user interactions within the platform can feed into CRM systems or trigger automated workflows (e.g., onboarding sequences) is advantageous.

📝 Enhancement Note: This section outlines the typical technology stack for a UX Designer. For operations professionals, understanding this stack provides insight into the tools used to drive user engagement and informs how design decisions impact downstream operational processes and data collection.

👥 Team Culture & Values

Operations Values:

• Fan-First Approach: A core value at SeatGeek, emphasizing that user needs and satisfaction are paramount in all decisions, directly influencing design choices and operational priorities.

• Innovation & Experimentation: A culture that encourages trying new things, iterating based on data, and pushing the boundaries of what's possible in the ticketing industry.

• Collaboration & Transparency: Open communication and teamwork are essential, fostering an environment where ideas are shared freely and cross-functional partnerships thrive.

• Data-Driven Decision Making: Leveraging insights from user behavior, market trends, and operational performance to guide strategy and execution.

• Passion for Live Events: A shared enthusiasm for the core product and experience SeatGeek offers, driving a sense of purpose and commitment.

Collaboration Style:

• Partnership-Oriented: The design team works closely with Product Management and Engineering as equal partners in product development, fostering a shared sense of ownership.

• Iterative & Feedback-Driven: Design critiques and regular feedback sessions are integral to the process, ensuring continuous improvement and alignment.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings from experiments, and insights from user research across teams.

📝 Enhancement Note: This section translates SeatGeek's stated values into operational terms, highlighting how a user-centric, data-driven, and collaborative culture supports efficient and effective operations, particularly in go-to-market and customer experience functions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: In a fast-paced tech environment, consistently delivering high-quality, user-centric designs while meeting aggressive timelines can be challenging. This requires strong prioritization and efficient workflows.

• Evolving Ticketing Landscape: The live events and ticketing industry is constantly changing. Staying ahead of trends, competitor innovations, and new technologies requires continuous learning and adaptation.

• Systems Complexity: As SeatGeek grows, maintaining consistency and usability across a complex platform with multiple user types and functionalities presents an ongoing design challenge.

• Data Interpretation: Effectively translating diverse data sources (user feedback, analytics, market research) into actionable design insights requires strong analytical skills.

Learning & Development Opportunities:

• Advanced Design Methodologies: Opportunities to hone skills in areas like behavioral economics, service design, and complex systems thinking.

• Industry Conferences & Workshops: Access to events focused on UX, product design, and the ticketing industry to stay abreast of trends and network.

• Mentorship Programs: Potential for mentorship from senior design leaders or opportunities to mentor junior team members.

• Cross-Functional Exposure: Deep collaboration with product, engineering, and marketing offers insights into broader business operations and GTM strategies.

📝 Enhancement Note: This section frames potential challenges and growth opportunities in terms relevant to operations professionals, emphasizing problem-solving, continuous improvement, and the development of skills transferable to strategic operational roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing priorities or stakeholder needs in a design project. How did you navigate this and what was the outcome?" (Assesses prioritization, stakeholder management, and strategic thinking.)

• "How do you approach defining a product strategy from a UX perspective, especially for a 0-1 initiative?" (Evaluates strategic vision, user-centricity, and ability to define scope.)

• "Walk me through a project where data significantly influenced your design decisions. What data did you use, how did you interpret it, and how did it change your approach?" (Tests data literacy, analytical skills, and iterative design capabilities.) Company & Culture Questions:

• "What interests you about SeatGeek and the live events industry specifically?" (Gauges genuine interest and cultural alignment.)

• "How do you contribute to a positive and collaborative team environment?" (Assesses teamwork and interpersonal skills.)

• "How do you stay updated on UX trends and best practices, and how do you apply them?" (Evaluates commitment to professional development and continuous learning.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, the process, the solution, and the impact. Use a consistent framework.

• Highlight Key Decisions: Be ready to defend your design choices by explaining the rationale behind them, referencing research and data.

• Showcase Systems Thinking: Emphasize how your designs fit into a larger ecosystem or contribute to a cohesive user experience across multiple touchpoints.

• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs (e.g., conversion rates, engagement metrics, reduction in support issues).

• Prepare for Questions: Anticipate questions about challenges, trade-offs, and how you collaborated with others.

📝 Enhancement Note: These interview preparation points are designed to help candidates showcase skills relevant to both design and operations, focusing on strategic thinking, data utilization, and collaborative problem-solving.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the SeatGeek careers portal via the provided link.

• Customize Your Resume: Tailor your resume to highlight experience in behavioral design, systems design, cross-functional collaboration, and data-driven decision-making. Use keywords from the job description.

• Curate Your Portfolio: Select 3-5 of your strongest projects that best demonstrate your end-to-end design process, impact, and relevant skills. Ensure each case study clearly outlines the problem, your role, solution, and measurable results.

• Prepare Your Presentation: Practice walking through your portfolio projects, focusing on clear communication, strategic rationale, and quantifiable outcomes. Be ready to discuss your process and collaboration style.

• Research SeatGeek: Understand SeatGeek's mission, products, target audience, and recent news. Consider how your skills can address their specific challenges and contribute to their goals in the live events industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.