UX Business Analyst

📍 Job Overview

Job Title: UX Business Analyst

Company: Centorrino Technologies

Location: Darwin, Northern Territory, Australia

Job Type: Full-Time

Category: User Experience (UX) / Business Analysis

Date Posted: August 10, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Lead human-centered design and business analysis initiatives to deliver intuitive digital solutions that meet user and business needs.

• Drive user research, design thinking, and usability testing to ensure optimal user experience across digital products.

• Act as a key liaison between business stakeholders, technology teams, and end-users to translate requirements into actionable specifications.

• Foster collaboration within multidisciplinary teams to support the end-to-end digital delivery lifecycle, from concept to validation.

• Champion accessibility and user-centered design principles throughout all project phases, ensuring inclusive and effective digital experiences.

📝 Enhancement Note: This role is positioned as a "UX Business Analyst," indicating a hybrid function that bridges the gap between traditional Business Analysis and User Experience Design. The emphasis on "human-centered digital solutions" and "user needs" highlights the critical role of UX principles in the business analysis process. The "2-5 years" experience level suggests a need for candidates who have moved beyond entry-level tasks and can independently lead specific project components.

📈 Primary Responsibilities

• Spearhead user-centered research activities, including user interviews, surveys, and ethnographic studies, to uncover deep user insights and inform design decisions.

• Conduct comprehensive business analysis to define project scope, objectives, and deliverables, ensuring alignment with strategic business goals.

• Facilitate engaging stakeholder workshops, interviews, and focus groups to effectively gather requirements, identify pain points, and build consensus.

• Translate complex user and business needs into clear, concise, and actionable requirements, user stories, and detailed functional specifications.

• Develop and refine key UX artifacts such as personas, user journey maps, wireframes, and interactive prototypes to visualize and communicate design concepts.

• Plan and execute usability testing sessions, heuristic evaluations, and user acceptance testing (UAT) to validate the effectiveness and intuitiveness of proposed solutions.

• Collaborate proactively with software developers, system architects, product managers, and change management teams to ensure seamless integration of UX/BA insights into the development lifecycle.

• Support solution validation processes, conduct configuration reviews, and contribute to change impact assessments to ensure successful adoption and minimal disruption.

• Produce high-quality, well-structured documentation, including requirement documents, design specifications, and test plans, ensuring timely completion and adherence to project timelines.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to both business analysis and UX design. Specific tasks like creating personas, user journeys, and wireframes, alongside conducting usability testing and UAT, indicate a need for practical UX skills. The expectation to produce clear documentation and collaborate across multiple teams points to strong project management and communication abilities within an operations context.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Human-Computer Interaction, Design, Computer Science, Information Systems, Business Administration, or a related field is typically expected for this level of role. Relevant certifications in Business Analysis or UX Design are highly regarded.

Experience: A minimum of 2-5 years of progressive experience in a UX Business Analyst, Digital Business Analyst, UX Designer with BA responsibilities, or a closely related human-centered digital role. Demonstrated experience in applying user research methodologies, design thinking frameworks, and business analysis techniques to complex digital projects.

Required Skills:

• Proven expertise in user research methodologies (e.g., interviews, surveys, persona development).

• Strong proficiency in design thinking principles and their application to problem-solving.

• In-depth knowledge of interaction design principles and best practices.

• Demonstrated experience in conducting comprehensive usability testing and interpreting results.

• Advanced business analysis skills, including requirements elicitation, documentation, and management.

• Excellent stakeholder engagement and facilitation skills, with experience in workshops and interviews.

• Practical experience designing user experiences for digital products and platforms (web, mobile).

• Solid understanding of accessibility standards (e.g., WCAG) and user-centered design principles.

• Proficiency with collaboration and design tools such as Jira, Confluence, SharePoint, Visio, and Figma.

• Exceptional communication (written and verbal), analytical, problem-solving, and organizational skills. Preferred Skills:

• Experience with Agile/Scrum development methodologies.

• Familiarity with front-end development concepts and technologies.

• Experience with prototyping tools beyond Figma (e.g., Adobe XD, Sketch).

• Knowledge of Lean UX principles.

• Experience in the technology consulting or software development industry.

📝 Enhancement Note: The required skills list is comprehensive and directly reflects the hybrid nature of the role. The emphasis on specific tools like Jira, Confluence, and Figma, alongside core UX/BA competencies, suggests that candidates will be expected to be immediately productive. The "2-5 years" experience level implies the need for candidates who can operate with a degree of autonomy and have a track record of successful project contributions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio demonstrating a strong understanding of human-centered design and business analysis principles.

• Case studies showcasing end-to-end project experience, highlighting your role in research, analysis, design, and validation.

• Examples of user personas, journey maps, wireframes, and prototypes that illustrate your design thinking process and problem-solving approach.

• Documentation samples such as user stories, functional specifications, and usability test reports that demonstrate your analytical and communication skills.

• Evidence of successful stakeholder engagement and collaboration, illustrating how you translated diverse needs into unified solutions. Process Documentation:

• Clear documentation of your process for conducting user research, from planning to synthesis of findings.

• Detailed outlines of your business analysis methodologies, including requirements gathering and documentation standards.

• Examples of how you've used design thinking frameworks to approach complex problems and iterate on solutions.

• Evidence of your process for conducting usability testing and incorporating feedback into design iterations.

• Documentation of your collaboration process with development and other cross-functional teams.

📝 Enhancement Note: For a UX Business Analyst role, a portfolio is critical. It should not only showcase design artifacts but also demonstrate the underlying analytical and strategic thinking. The emphasis here is on showing the process behind the deliverables, not just the final output, and how that process leads to tangible business and user outcomes. This aligns with the operations expectation of demonstrating efficiency and effectiveness.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Business Analyst with 2-5 years of experience in Darwin, Australia, the estimated annual salary range is AUD $85,000 - $115,000. This estimate accounts for the specific location, the mid-level experience requirement, and the specialized skill set of combining UX and BA expertise.

Benefits:

• Extensive Training and Development: Opportunities for ongoing professional development, workshops, and courses to enhance UX, BA, and technical skills, supporting career growth and specialization.

• Discounts and Benefits: Comprehensive package including employee discounts on various services and products, and potentially other lifestyle benefits designed to maximize personal finances.

• IT Equipment Choice: The ability to select preferred IT equipment to optimize personal productivity and comfort, ensuring you have the right tools for the job.

• Cost-Price Tech: Access to technology at cost price for personal needs, offering significant savings on personal electronics and gadgets.

• Fun Team Events: Regular social gatherings and team-building activities designed to foster camaraderie, celebrate successes, and build a strong, connected workplace culture.

Working Hours: A standard full-time work week, typically around 40 hours, with potential for some flexibility depending on project needs and team collaboration schedules. On-site work is expected, facilitating direct collaboration and engagement within the Darwin office environment.

📝 Enhancement Note: The salary range is an estimate based on Australian market data for similar roles. The benefits listed are directly from the job description and have been elaborated to highlight their value to operations professionals, such as how training supports skill development and IT choice aids productivity. The working hours are inferred from the "Full-Time" employment type and the on-site requirement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Centorrino Technologies operates within the Technology sector, likely focusing on software development, IT consulting, or digital transformation services. Their recognition as a "Great Place to Work" and "Top 5 Inspiring Workplaces" suggests a strong emphasis on employee well-being, innovation, and a positive work environment.

Company Size: While not explicitly stated, "Great Place to Work" and "Top 5 Inspiring Workplaces" awards often correlate with companies that have a significant employee base, likely falling into the medium to large enterprise category (e.g., 50-500+ employees). This size typically allows for structured operations teams while maintaining a sense of community and agility.

Founded: Founded prior to 2025 (based on the awards), Centorrino Technologies has established a presence and reputation, indicating a stable organization with a track record of growth and employee satisfaction.

Team Structure:

• The UX Business Analyst will likely be part of a broader Digital Delivery, Product, or Technology team.

• This team is expected to be multidisciplinary, including developers, architects, project managers, QA testers, and other business analysts or UX specialists.

• Reporting structure will likely be to a Head of UX, a Digital Delivery Manager, or a Senior Business Analyst, with direct collaboration across various project teams. Methodology:

• Data Analysis & Insights: The role implies a strong reliance on user data, research findings, and business metrics to drive decisions and validate solutions.

• Workflow Planning & Optimization: The expectation to create user journeys, wireframes, and functional specifications points to a structured approach to planning and optimizing digital workflows.

• Automation & Efficiency: While not explicitly mentioned, the drive for intuitive digital solutions suggests an underlying goal of improving efficiency and potentially automating processes through effective UX/BA practices.

Company Website: https://ct.com.au/

📝 Enhancement Note: The company's accolades ("Great Place to Work," "Inspiring Workplaces") are significant indicators of a positive and progressive culture, which is crucial for operations roles that often require strong collaboration and problem-solving within a supportive framework. The inferred company size and structure suggest opportunities for both specialized work and cross-functional exposure.

📈 Career & Growth Analysis

Operations Career Level: This "UX Business Analyst" role is classified as Mid-Level, typically requiring 2-5 years of experience. It signifies a position where individuals are expected to contribute significantly to projects, often leading specific workstreams, and can operate with a good degree of autonomy under general supervision. It's a stepping stone beyond entry-level analyst roles, preparing individuals for more senior or specialized positions.

Reporting Structure: The UX Business Analyst will likely report to a manager within a UX, Product, or Digital Delivery department. They will collaborate closely with peers in development, QA, project management, and potentially directly with business stakeholders across different departments. This structure encourages a blend of focused task execution and broad project engagement.

Operations Impact: The role's core function is to ensure digital solutions are user-friendly, effective, and aligned with business objectives. This directly impacts customer satisfaction, operational efficiency (through intuitive interfaces), and ultimately, revenue generation by facilitating smoother user interactions and task completion within digital platforms. The emphasis on requirements gathering and validation ensures that development efforts are focused and deliver tangible value.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in specialized areas of UX (e.g., user research, interaction design, accessibility) or Business Analysis (e.g., Agile methodologies, requirements management, process modeling).

• Leadership Development: Potential to lead UX/BA efforts on larger projects, mentor junior analysts, or take on more strategic roles in product development and digital transformation initiatives.

• Cross-Functional Exposure: Gaining broader experience by working with diverse teams (development, marketing, sales operations, customer support) can lead to opportunities in product management, program management, or specialized operations roles.

📝 Enhancement Note: The growth trajectory for a UX Business Analyst typically involves becoming a Senior UX BA, a UX Lead, a Product Manager, or moving into a specialized operations role that leverages their analytical and user-centric skills. The company's emphasis on training and development is a strong indicator that formal growth paths are supported.

🌐 Work Environment

Office Type: The role is designated as "On-site" in Darwin, indicating a traditional office-based work environment. This setting is conducive to close collaboration, spontaneous discussions, and team cohesion, which are often valued in operations roles requiring tight integration with other departments.

Office Location(s): Centorrino Technologies' office is located in Darwin, Northern Territory, Australia. This provides a specific geographic context for potential candidates, highlighting the need for local residency or willingness to relocate.

Workspace Context:

• Collaborative Environment: The on-site nature facilitates in-person collaboration, team meetings, and informal knowledge sharing, crucial for complex problem-solving and agile development cycles.

• Operations Tools & Technology: Employees will have access to standard office technology and specialized software like Jira, Confluence, SharePoint, Visio, and Figma, enabling efficient workflow management and design processes.

• Team Interaction: The physical proximity allows for direct interaction with development teams, project managers, and other stakeholders, fostering a shared understanding and faster feedback loops.

Work Schedule: A standard full-time schedule, likely 40 hours per week, with an emphasis on on-site presence. While core hours are expected, there may be some flexibility offered, particularly for tasks that require focused, uninterrupted work, balanced with the need for real-time collaboration.

📝 Enhancement Note: The on-site requirement is a key differentiator. For operations roles that thrive on team synergy and direct communication, this is a positive aspect. It also implies a structured work environment where specific tools and processes are likely standardized and readily available.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess suitability for the role, focusing on relevant UX/BA experience and tool proficiency.

• Technical/Skills Interview: An in-depth discussion about your experience with user research, business analysis, design thinking, and specific tools (Jira, Figma, etc.). Expect questions that probe your problem-solving approach and ability to translate requirements.

• Portfolio Presentation: A dedicated session where you will present selected case studies from your portfolio, explaining your process, challenges, solutions, and outcomes. This is a critical step to demonstrate your practical skills and communication abilities.

• Team/Cultural Fit Interview: Interaction with potential team members and hiring managers to assess your collaborative style, communication skills, and alignment with Centorrino Technologies' values and inspiring workplace culture.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and long-term career potential.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your end-to-end UX Business Analyst capabilities, covering research, analysis, design, and validation.

• Tell a Story: For each project, clearly articulate the problem, your role, the methodologies used, the challenges faced, your solutions, and the measurable outcomes (both user and business impact).

• Highlight Process: Emphasize your thought process, decision-making, and how you navigated complex requirements or stakeholder needs. Showcase your use of tools like Figma for wireframing/prototyping and Jira/Confluence for documentation.

• Focus on Impact: Quantify results wherever possible (e.g., "improved conversion rates by X%", "reduced task completion time by Y%", "increased user satisfaction scores").

• Accessibility & User-Centricity: Clearly demonstrate how you integrated accessibility principles and user needs throughout your projects.

Challenge Preparation:

• Hypothetical Scenario: Be prepared for a case study or hypothetical problem where you'll need to outline your approach to gathering requirements, designing a solution, and testing its effectiveness.

• Tool Proficiency: Practice articulating how you use tools like Jira for task management and Confluence for documentation in a collaborative environment.

• Stakeholder Management: Think about how you would handle conflicting stakeholder requirements or feedback during a project.

• Company Research: Understand Centorrino Technologies' mission, values, and recent work to tailor your responses and demonstrate genuine interest.

📝 Enhancement Note: The emphasis on a portfolio presentation and case studies is paramount for this role. Candidates should prepare to not just show their work but explain the why and how behind it, demonstrating their analytical rigor and strategic thinking within a UX/BA framework. The company's "inspiring" culture suggests they value proactive, collaborative individuals.

🛠 Tools & Technology Stack

Primary Tools:

• Jira: For backlog management, user story creation, sprint planning, and tracking project progress within Agile workflows. Proficiency in configuring workflows and custom fields is a plus.

• Confluence: For creating and managing project documentation, requirements specifications, meeting notes, and knowledge base articles, ensuring information is accessible to the team.

• SharePoint: Likely used for broader document management, team collaboration, and information sharing across departments.

• Visio: For creating process flow diagrams, organizational charts, and other visual representations of business processes and system architectures.

• Figma: A critical tool for UI design, wireframing, prototyping, and collaborative design sessions, enabling rapid iteration and stakeholder feedback.

Analytics & Reporting:

• While specific tools aren't listed, expect to work with analytics platforms (e.g., Google Analytics, Adobe Analytics) to gather user behavior data and performance metrics.

• Proficiency in interpreting data from these platforms to inform design decisions and measure the success of implemented solutions. CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce, HubSpot) may be beneficial for understanding customer data and business processes, though not explicitly required for this role.

• Understanding of how UX/BA work can support automation initiatives and improve efficiency within CRM or other business systems.

📝 Enhancement Note: The listed tools are standard for UX and Business Analysis roles. Proficiency in Figma for design and Jira/Confluence for collaboration and documentation is essential. Candidates should be prepared to discuss how they leverage these tools to drive efficiency and improve project outcomes.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decisions: A strong emphasis on using user research, analytics, and business data to inform all design and business analysis decisions, ensuring solutions are grounded in evidence.

• User-Centricity & Empathy: A commitment to understanding and prioritizing user needs, fostering empathy for the end-user throughout the product development lifecycle.

• Collaboration & Inclusivity: Encouraging open communication and teamwork across diverse disciplines, valuing all voices and perspectives to create the best possible outcomes.

• Innovation & Continuous Improvement: A culture that embraces new ideas, encourages experimentation, and is dedicated to ongoing learning and refining processes and products.

• Delivery Excellence: A focus on achieving project goals efficiently and effectively, ensuring high-quality deliverables are met on time.

Collaboration Style:

• Cross-Functional Integration: The role thrives on close collaboration with developers, product managers, marketing, and other business units to ensure a cohesive and integrated approach to digital product development.

• Iterative Feedback Loops: An environment where feedback is regularly sought, given, and acted upon, fostering continuous improvement and agile adaptation.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and lessons learned across teams to build collective expertise and improve overall operational effectiveness.

📝 Enhancement Note: The company's stated values of being "Great Place to Work" and "Inspiring Workplaces" strongly suggest a culture that is positive, supportive, and innovative. For an operations role, this means a collaborative environment where contributions are valued and there's a shared commitment to excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively navigating the inherent tension between creating ideal user experiences and adhering to project timelines, budgets, and technical limitations.

• Managing Diverse Stakeholder Expectations: Synthesizing and aligning potentially conflicting requirements and priorities from various business units and stakeholders.

• Rapidly Evolving Digital Landscape: Staying current with new UX trends, design tools, and development technologies to ensure solutions remain innovative and effective.

• Translating Complex Problems into Simple Solutions: The ongoing challenge of distilling intricate user behaviors and business processes into intuitive and easy-to-use digital interfaces.

Learning & Development Opportunities:

• Specialized UX/BA Training: Access to workshops, courses, and certifications focused on advanced user research techniques, interaction design patterns, agile methodologies, or specific design/analysis tools.

• Industry Exposure: Opportunities to attend conferences, webinars, and industry events to gain insights into emerging trends and best practices in UX and business analysis.

• Mentorship & Leadership: Potential to be mentored by senior professionals or to mentor junior team members, developing leadership and strategic thinking skills.

📝 Enhancement Note: The challenges presented are common to UX/BA roles and offer significant opportunities for skill development. Centorrino Technologies' commitment to "extensive training and development" directly addresses these challenges by providing the resources for growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements. How did you prioritize and reach a resolution?" (Focus on your negotiation, communication, and decision-making process.)

• "Walk me through your process for conducting user research for a new feature. What methods would you use, and how would you synthesize the findings?" (Demonstrate your understanding of research methodologies and data analysis.)

• "How do you ensure accessibility is integrated into your design and analysis process from the outset?" (Highlight your knowledge of accessibility standards and proactive approach.)

• "Describe a complex business problem you solved through UX design or business analysis. What was the outcome?" (Prepare a detailed case study from your portfolio.) Company & Culture Questions:

• "Based on our 'Great Place to Work' and 'Inspiring Workplaces' recognition, what aspects of our culture do you believe would best enable you to thrive in this role?" (Show you've researched the company and understand its values.)

• "How do you approach collaboration within a multidisciplinary team, especially when working on-site?" (Emphasize your teamwork and communication style.)

• "How do you measure the success of a UX/BA initiative?" (Discuss key metrics and how you track impact.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, follow a clear story arc: Problem -> Your Role -> Process/Solution -> Outcome/Impact.

• Showcase Your Tools: Briefly demonstrate how you used tools like Figma for prototyping and Jira/Confluence for project management and documentation within your case studies.

• Quantify Impact: Use data and metrics to support your achievements. If exact numbers aren't available, articulate the qualitative benefits clearly.

• Engage Your Audience: Be prepared to answer questions thoughtfully and engage in a discussion about your work, demonstrating your passion and expertise.

📝 Enhancement Note: The interview process will likely heavily scrutinize the candidate's ability to articulate their process and demonstrate impact. Preparing specific examples that align with the company's values and the role's requirements will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workable link.

• Portfolio Customization: Tailor your portfolio to highlight projects that best demonstrate your UX Business Analyst skills, specifically focusing on user research, business analysis, design thinking, and proficiency with tools like Figma, Jira, and Confluence. Prepare 2-3 strong case studies.

• Resume Optimization: Ensure your resume clearly articulates your experience in human-centered design and business analysis, using keywords from the job description such as "user research," "design thinking," "requirements gathering," and "stakeholder engagement." Quantify achievements where possible.

• Interview Preparation: Practice articulating your project methodologies, problem-solving approaches, and how you leverage tools to drive efficiency and deliver user-centric solutions. Be ready to present your portfolio confidently.

• Company Research: Thoroughly research Centorrino Technologies, their mission, values, and recent awards to understand their culture and how your skills and approach align with their "inspiring workplace" ethos.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.