UX Architect

📍 Job Overview

Job Title: UX Architect

Company: CapTech Consulting

Location: Richmond, Virginia, United States (with potential for Omaha, Nebraska, USA)

Job Type: Full-time

Category: Customer Experience (CX) / User Experience (UX) Design

Date Posted: May 26, 2026

Experience Level: 5+ years professional experience

🚀 Role Summary

• Lead the design and development of sophisticated, intuitive, and impactful digital brand experiences, grounded in user research and accessibility best practices.

• Drive product strategy, information architecture, user interface design, wireframing, prototyping, and usability testing to ensure seamless user journeys.

• Mentor and oversee other UX practitioners, providing design oversight and art direction to ensure successful project delivery and adherence to standards.

• Collaborate closely with cross-functional teams, including user researchers, developers, and business system analysts, to translate business objectives into exceptional user experiences.

📝 Enhancement Note: While the primary listed location is Richmond, Virginia, the presence of "Omaha, NE, USA" in locations_alt_raw suggests potential flexibility or a secondary office location. The role is clearly within the User Experience (UX) and Customer Experience (CX) domain, focusing on the strategic and architectural aspects of digital product design. The emphasis on mentoring and oversight indicates a mid-to-senior level position within the UX discipline.

📈 Primary Responsibilities

• Lead the creation of comprehensive user experience artifacts, including personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes, adhering to interaction design and usability best practices.

• Spearhead advanced design activities such as design workshops, rapid prototyping sessions, and iterative user testing to validate and refine design solutions.

• Develop and deliver clean, informative, and concise presentations to clients and internal stakeholders, effectively articulating the rationale and strategic thinking behind design decisions.

• Conduct competitive assessments, propose innovative design alternatives, and stay abreast of emerging design and technology trends, including AI-powered design tools, to enhance creativity and efficiency.

• Champion and advocate for accessible design principles (WCAG 2.2 standards) and inclusive design practices among clients and project teams, ensuring equitable user experiences.

• Provide insightful and constructive feedback on designs, encompassing interactions, information architecture, content, and overall alignment with business goals and user needs.

• Contribute to the advancement of CX methodologies, capabilities, approaches, and toolsets within CapTech, potentially through leading CX meetings and training sessions.

• Proactively seek opportunities to mentor junior designers, providing design oversight and art direction to ensure high-quality deliverables and foster team growth.

📝 Enhancement Note: Responsibilities highlight a blend of hands-on design work, strategic thinking, client-facing communication, and leadership/mentorship, typical of a UX Architect role. The explicit mention of AI-powered design tools and emerging technologies suggests a forward-thinking approach to design processes.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 5+ years of professional experience, ideally within a design consultancy or digital agency setting.

• Demonstrated ability to manage multiple projects simultaneously, successfully delivering against scope and budget constraints.

Required Skills:

• Proven understanding of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.

• Strong conceptual and visual communication skills, with expert knowledge of interaction design and usability principles.

• Ability to span multiple projects concurrently and manage competing priorities effectively.

• Strong analytical capabilities necessary to derive insights and formulate actionable recommendations from user research and data.

• Demonstrated proficiency in Figma, including the ability to design developer-ready UI components, organize files for clarity, apply consistent styles and naming conventions, and leverage advanced features like auto layout, component libraries, variables, and design tokens for efficient handoff.

• Excellent written, verbal, conceptual, and visual communication skills for effective client and team interaction.

Preferred Skills:

• Proficiency with Adobe Creative Suite (Illustrator, Photoshop, InDesign) and presentation software (PowerPoint).

• Familiarity with user research tools such as Optimal Workshop, UserTesting, and SurveyMonkey.

• Working knowledge of Agile product development lifecycles and practices.

• Familiarity with WCAG 2.2 Accessibility standards and Inclusive Design principles.

📝 Enhancement Note: The emphasis on Figma proficiency, including specific advanced features, is a critical technical requirement. The preference for a degree in a design-related field and the extensive experience across various human-centered design domains underscore the strategic and comprehensive nature of this role. The mention of "5+ years of professional experience" aligns with the AI-derived experience level of "5-10".

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio is mandatory for consideration, showcasing a breadth of human-centered design projects.

• Demonstrate expertise in user research methodologies and how insights were translated into design decisions.

• Include examples of information architecture, wireframes, interactive prototypes, and final UI designs, highlighting the design process and iterative improvements.

• Showcase projects that have a clear impact on business objectives and user satisfaction, with quantifiable results where possible.

Process Documentation:

• Provide examples of how you have led design workshops and facilitated user testing sessions.

• Illustrate your approach to creating and presenting personas and customer journey maps to stakeholders.

• Showcase your process for creating developer-ready UI components and ensuring design consistency through style guides and design tokens.

• Include case studies that detail your problem-solving approach to complex UX challenges, from initial analysis through to final implementation.

📝 Enhancement Note: The requirement for an online portfolio is explicitly stated and is crucial. The emphasis on Figma's advanced features and the demonstration of a structured, human-centered design process are key for portfolio evaluation. This section assumes the candidate will need to clearly articulate their process and the outcomes of their work.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health & Wellness: Generous Paid Time Off (PTO), health coverage, disability insurance, and paid family leave.

• Professional Development: Learning & Development programs offering certification and tuition support, digital on-demand learning courses, mentorship, and specialized skill development paths.

• Mental Health Support: Access to Modern Health, a platform providing 1:1 care, group sessions, and self-serve resources.

• Family Support: Carrot Fertility offers inclusive coverage for various paths to parenthood, with potential employer-sponsored funds.

• Lifestyle Stipend: Fringe program provides a company-paid stipend for personalized lifestyle benefits (e.g., streaming services, student loan repayment, fitness).

• Employee Resource Groups (ERGs): Opportunities to join and contribute to diversity and inclusion initiatives.

• Community Engagement: Philanthropic partnerships and pro-bono project opportunities.

• Financial Wellness: Generous 401(k) matching with no vesting period.

Working Hours:

• Standard full-time work hours, estimated at 40 hours per week. The company emphasizes flexibility and a work-life balance, with the possibility of remote work when compatible with client and company needs. However, employees must be available to work onsite at client locations or CapTech offices as requested.

📝 Enhancement Note: The salary estimate is based on common compensation bands for UX Architects with significant experience in the US market, adjusted for a location like Richmond, VA. The benefits package is robust, with a strong emphasis on professional development, mental health, and personalized lifestyle support, aligning with modern employer offerings. The hybrid work arrangement is detailed, emphasizing the need for on-site availability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, with a strong focus on Customer Experience (CX) and digital transformation. CapTech collaborates with a diverse range of clients, including Fortune 100 companies, mid-sized enterprises, and government agencies.

Company Size: CapTech is a well-established consulting firm, likely falling into the mid-to-large enterprise category, suggesting a structured yet dynamic work environment. The company's founding in 1999 indicates a mature organization with proven experience and a stable foundation.

Founded: 1999

Team Structure:

• The UX Architect will be part of the Customer Experience (CX) team, which likely includes user researchers, interaction designers, content strategists, and other UX specialists.

• The role involves reporting to UX and Creative Directors, indicating a clear hierarchy and mentorship structure.

Methodology:

• CapTech emphasizes a technology-driven approach to client solutions, suggesting a strong focus on data-informed decision-making and leveraging modern tools.

• The company culture appears to value strong client relationships and delivering impactful results, implying a focus on process optimization and efficiency to meet client needs.

• The mention of AI-powered design tools and emerging technologies suggests an openness to innovative process exploration and adoption.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's focus on consulting and technology implies a client-centric and results-oriented culture. The mention of "strong relationships that would stand the test of time" suggests a commitment to long-term partnerships and client satisfaction. The company's established history indicates a stable and experienced organization.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a UX Architect, indicating a senior-level individual contributor role. It requires significant expertise in UX design principles and methodologies, coupled with the ability to lead projects, mentor others, and contribute to practice development. The role involves strategic thinking, client-facing responsibilities, and a degree of autonomy.

Reporting Structure: The UX Architect will report to UX and Creative Directors, receiving direction on overall strategy and mentorship. They will, in turn, provide design oversight and art direction to other interaction designers and user researchers on project teams. This dual reporting and mentoring structure is common in consulting environments.

Operations Impact: The UX Architect's impact is directly tied to improving the user experience of digital products and services for CapTech's clients. By designing intuitive, impactful, and accessible interfaces, they contribute to increased user satisfaction, higher conversion rates, greater brand loyalty, and ultimately, improved business outcomes for clients. Their work directly influences client product success and CapTech's reputation in the CX space.

Growth Opportunities:

• Leadership Progression: Potential to advance into roles like Senior UX Architect, Lead UX Designer, CX Director, or specialized practice leadership within CapTech.

• Skill Specialization: Opportunities to deepen expertise in areas like AI-driven design, accessibility, UX strategy, or user research methodologies.

• Mentorship & Training: Formal and informal opportunities to mentor junior team members, contribute to training programs, and attend industry conferences for continuous learning and skill development.

• Client Relationship Management: Develop stronger client-facing skills and potentially lead client engagements at a higher strategic level.

📝 Enhancement Note: The UX Architect role is a significant step in a UX career, demanding both deep technical skill and leadership potential. The growth paths outlined are typical for senior UX professionals in a consulting firm, emphasizing both individual expertise and the ability to influence and lead teams.

🌐 Work Environment

Office Type: CapTech operates as a consulting firm, meaning the work environment will largely depend on the client's location and requirements. This can range from dedicated client office spaces to shared client facilities or potentially CapTech's own office locations. The company mentions the possibility of remote work "when compatible with CapTech and client needs," indicating a hybrid approach.

Office Location(s): Primary listed location is Richmond, Virginia. However, "Omaha, NE, USA" is also mentioned, suggesting potential client engagements or office presence in multiple regions. Candidates should be prepared for travel to client sites as needed.

Workspace Context:

• Collaborative Environment: The role demands close collaboration with project teams, including designers, researchers, developers, and business analysts, both within CapTech and at client organizations.

• Tools & Technology: Access to industry-standard design and research tools, particularly Figma, is expected. The company likely provides necessary software and hardware.

• Client-Centric Focus: Work will be project-driven, often involving fast-paced environments with specific client goals and deadlines.

Work Schedule: While the standard is 40 hours per week, consulting roles can sometimes require flexibility to meet client demands, project deadlines, and travel schedules. The emphasis on work-life balance and flexible work arrangements suggests an effort to mitigate excessive hours, but adaptability will be key.

📝 Enhancement Note: The hybrid nature of the work environment, with potential for both remote and on-site client work, is a key characteristic. Candidates should be comfortable with a degree of unpredictability in their day-to-day workspace and prepared for client-site engagements.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and, crucially, your online portfolio. Applications without a portfolio link will likely not be considered.

• Portfolio Presentation & Discussion: Expect to present your portfolio, walking through 1-3 key projects. Be prepared to discuss your design process, the challenges you faced, your problem-solving approach, the tools you used (especially Figma), and the impact of your work.

• Skills-Based Interview: Questions focusing on your expertise in UX principles, interaction design, information architecture, user research, and your ability to mentor.

• Behavioral & Situational Questions: Assess your collaboration style, problem-solving abilities, ability to handle feedback, and cultural fit within CapTech.

• Final Interview: Potentially with senior leadership (e.g., Directors) to discuss strategic fit and overall candidacy.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest, most relevant projects that demonstrate the breadth of skills required for a UX Architect.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the tools you used (emphasizing Figma capabilities), the solutions you designed, and the measurable outcomes or impact.

• Highlight Process: Detail your approach to user research, wireframing, prototyping, usability testing, and how you incorporated feedback.

• Showcase Figma Mastery: Explicitly demonstrate your proficiency with Figma, including auto layout, component libraries, design tokens, and efficient handoff methods.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).

Challenge Preparation:

• Be ready for a design challenge that might involve analyzing a problem, sketching out solutions, or refining an existing design based on provided criteria.

• Practice articulating your design rationale clearly and concisely.

• Be prepared to discuss how you would approach a new client project, from initial discovery to design delivery.

📝 Enhancement Note: The portfolio is paramount. Candidates must prepare a compelling presentation that showcases not just the final designs but the strategic thinking and robust process behind them, with a strong emphasis on Figma proficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is a critical requirement. Proficiency is expected in designing developer-ready UI components, organizing files, applying styles, and utilizing advanced features like auto layout, component libraries, variables, and design tokens for scalable and efficient design handoff.

• Adobe Creative Suite: Proficiency in Illustrator, Photoshop, and InDesign is preferred for creating visual assets and supporting design work.

• Presentation Software: PowerPoint proficiency is preferred for client and internal presentations.

Analytics & Reporting:

• User Research Tools: Familiarity with tools such as Optimal Workshop (for IA and card sorting), UserTesting (for remote usability testing), and SurveyMonkey (for surveys) is a plus.

CRM & Automation:

• While not explicitly listed, a general understanding of how UX design integrates with CRM systems and automation workflows within client projects would be beneficial.

📝 Enhancement Note: Figma is the cornerstone of the technology stack for this role. Candidates should be prepared to demonstrate advanced skills within Figma, particularly concerning design systems, component management, and efficient handoff processes.

👥 Team Culture & Values

Operations Values:

• Client Focus: Delivering impactful solutions that meet client objectives and build lasting relationships.

• Passion for Technology: Collaborating with clients to achieve what's possible through technology.

• Excellence & Craftsmanship: Honing UX craft, striving for intuitive, impactful, and accessible digital experiences.

• Collaboration & Teamwork: Working closely with diverse project teams and clients.

• Continuous Learning: Staying current with research tools, methods, and emerging technologies, including AI.

• Mentorship & Growth: Fostering a culture of learning, sharing knowledge, and developing talent within the team.

Collaboration Style:

• Highly collaborative, requiring close partnership with user researchers, developers, business system analysts, UX/Creative Directors, and clients.

• Emphasis on clear communication, constructive feedback, and a proactive approach to problem-solving.

• Mentorship is actively encouraged, with senior members guiding junior practitioners.

📝 Enhancement Note: CapTech's culture appears to value expertise, collaboration, and client success. The emphasis on continuous learning and mentorship suggests a supportive environment for professional development.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs & User Advocacy: Effectively translating diverse client business objectives with deep user needs and advocating for user-centered design principles in potentially conflicting environments.

• Managing Multiple Projects: Juggling competing priorities, deadlines, and stakeholder expectations across various client engagements simultaneously.

• Staying Ahead of Technology: Continuously learning and integrating emerging technologies, especially AI-powered design tools and evolving accessibility standards, into design workflows.

• Client Education: Educating clients on the value and best practices of UX design, accessibility, and human-centered approaches.

Learning & Development Opportunities:

• Advanced Skill Development: Deepen expertise in areas like AI-driven design, advanced prototyping, inclusive design, and UX strategy through dedicated training programs and on-the-job experience.

• Industry Engagement: Opportunities to attend conferences, participate in workshops, and contribute to the broader UX community.

• Leadership Development: Gain experience in leading design initiatives, mentoring junior designers, and potentially contributing to the growth of CapTech's CX practice.

📝 Enhancement Note: The challenges are typical for a senior consultant role, requiring adaptability, strong communication, and continuous learning. The growth opportunities are well-defined, offering clear paths for career advancement and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to advocate for a user-centered design decision that conflicted with a client's initial vision. How did you approach it, and what was the outcome?" (Focus on communication, data, and persuasion skills).

• "How do you prioritize your work when managing multiple complex UX projects with competing deadlines?" (Highlight time management, prioritization frameworks, and stakeholder communication).

Company & Culture Questions:

• "What interests you about CapTech Consulting and our approach to Customer Experience?" (Research CapTech's values, client work, and CX offerings).

• "How do you approach mentoring junior designers or providing constructive feedback on their work?" (Showcase leadership potential and collaborative spirit).

Portfolio Presentation Strategy:

• Structure: For each project, follow a clear narrative: Problem/Challenge -> Your Role & Process -> Solutions Developed (Tools: Figma focus) -> Outcomes/Impact.

• Highlight Figma: Explicitly mention and visually showcase your use of Figma's advanced features (auto layout, components, design tokens, variables) and how they contributed to efficiency and scalability.

• Quantify Results: Use metrics wherever possible to demonstrate the success of your designs.

• Engage: Be prepared for interactive questions and discussions about your design choices.

📝 Enhancement Note: The interview process will heavily scrutinize design process, Figma expertise, and the ability to articulate impact and collaborate effectively. Preparing specific examples tied to these areas is crucial.

📌 Application Steps

To apply for this UX Architect position:

• Submit your application through the provided job portal link.

• Portfolio Preparation: Ensure your online portfolio is up-to-date, showcases 2-3 strong UX projects, and clearly highlights your Figma proficiency, design process, and project outcomes. Include a direct link to your portfolio in your application.

• Resume Optimization: Tailor your resume to emphasize your 5+ years of experience in UX design, consultancy, and human-centered design principles. Use keywords from the job description, such as "UX Architect," "Figma," "information architecture," "prototyping," and "user research."

• Interview Practice: Prepare to present your portfolio confidently, articulating your design rationale, process, and impact. Practice answering behavioral and situational questions, focusing on collaboration, problem-solving, and leadership.

• Company Research: Familiarize yourself with CapTech Consulting's mission, values, client portfolio, and their approach to Customer Experience. Understand their emphasis on technology and client relationships.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.