User Experience (UX) Field Researcher

📍 Job Overview

Job Title: User Experience (UX) Field Researcher

Company: SAIC

Location: Aberdeen Proving Ground, MD, United States

Job Type: Full-time

Category: User Experience (UX) Research / Human Factors

Date Posted: 2026-08-11

Experience Level: Mid-Senior (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Conduct in-depth field research and usability studies with operational end-users in diverse mission environments, including challenging DDIL conditions.

• Translate complex user behaviors, needs, and pain points into actionable design insights, personas, journey maps, and user stories to guide software development.

• Champion Human System Integration (HSI) principles and UX best practices throughout the entire software development lifecycle.

• Evaluate and validate platform usability, focusing on navigation, workflow efficiency, data visualization, and symbology rendering for operational effectiveness.

• Collaborate with cross-functional teams, vendors, and government stakeholders to ensure user research findings are integrated into verifiable design requirements.

📝 Enhancement Note: This role is specifically focused on supporting a mission-critical modernization program for defense applications, emphasizing the unique challenges of tactical edge and DDIL environments. The researcher will be a key advocate for the end-user within an agile development framework.

📈 Primary Responsibilities

• Plan, execute, and document comprehensive field research studies, contextual inquiries, and usability evaluations with military end-users across various echelons and operational settings.

• Develop detailed user personas, journey maps, and user stories based on observed user behaviors and identified pain points to inform platform development priorities.

• Act as the primary advocate for the end-user, ensuring Human System Integration (HSI) principles and User Experience (UX) best practices are embedded throughout the software development lifecycle.

• Assess and validate platform usability, including navigation, workflow efficiency, data visualization, symbology rendering, and overall user experience against stringent operational requirements and mission contexts.

• Support the testing and validation of tactical edge configurations, specifically addressing user experience requirements for Denied, Degraded, Intermittent, and Low Bandwidth (DDIL) environments, including constrained hardware and connectivity scenarios.

• Actively participate in product demonstrations, design reviews, and agile development cycles, providing rapid, user-centered assessments of solution compliance and operational utility.

• Collaborate effectively with vendors, partners, requirements analysts, and Government stakeholders to ensure user research findings are accurately captured, communicated, and translated into verifiable design requirements.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on practical, hands-on field research in challenging military operational environments, requiring the candidate to translate complex military workflows and constraints into actionable design improvements for software solutions.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human Factors Engineering, Human-Computer Interaction (HCI), Psychology, Cognitive Science, Industrial Design, or a related field.

• Postgraduate degree in a relevant field is considered a strong asset. Experience:

• A minimum of 6 years of progressive experience in User Experience (UX) Research, Human Factors Engineering, or a closely related field.

• A minimum of 3 years of direct experience supporting defense or military programs, with a deep understanding of their unique operational contexts.

• Proven experience conducting field research, contextual inquiries, and usability evaluations in real-world operational settings. Required Skills:

• Expertise in UX Research methodologies, including contextual inquiry, usability testing, ethnographic research, and user interviews.

• Strong understanding and application of Human System Integration (HSI) principles and UI/UX best practices.

• Proficiency in translating user research findings into actionable design artifacts such as personas, journey maps, and user stories.

• Experience with agile development methodologies (Scrum, Kanban) and participating in agile ceremonies.

• Ability to analyze and visualize complex data, including user workflows, pain points, and system interactions.

• Excellent communication, presentation, and interpersonal skills, with the ability to effectively advocate for the end-user to diverse stakeholders.

• Experience working in or understanding of cloud environments and tactical edge operations.

• Active U.S. Government Secret security clearance. Preferred Skills:

• Familiarity with Denied, Degraded, Intermittent, and Low Bandwidth (DDIL) environments and their UX implications.

• Experience with user research tools such as UserZoom, Dovetail, Optimal Workshop, or similar platforms.

• Knowledge of data visualization techniques and best practices.

• Experience with symbology rendering and its impact on user comprehension in operational contexts.

• Familiarity with intelligence analysis processes and tools.

• Ability to obtain a higher-level security clearance (e.g., TS/SCI) is a plus.

📝 Enhancement Note: The experience requirements are stringent, particularly the need for direct defense/military program support and a Secret clearance, indicating a need for candidates familiar with government contracting environments and the specific demands of military UX.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrable examples of successfully planned and executed field research studies in complex environments.

• Case studies showcasing the translation of user research findings into tangible design improvements and measurable outcomes.

• Documentation of user personas, journey maps, and user stories developed from real-world research.

• Evidence of evaluating and improving the usability of software systems, with a focus on workflow efficiency and user task completion.

• Examples of how user feedback was incorporated into agile development cycles and influenced product roadmaps. Process Documentation:

• Detailed descriptions of the user research process, from planning and recruitment to data analysis and reporting.

• Workflow diagrams or explanations illustrating how user insights were integrated into the software development lifecycle.

• Examples of how user pain points and operational constraints were documented and communicated to development teams.

• Methodologies used for validating UX solutions against specific mission requirements and operational contexts.

📝 Enhancement Note: Candidates are expected to present a portfolio that clearly illustrates their practical experience in conducting user research within challenging operational contexts and their ability to translate these findings into actionable design requirements for complex software systems.

💵 Compensation & Benefits

Salary Range:

Based on SAIC's typical compensation for similar roles in the Aberdeen Proving Ground, MD area, and considering the 5-10 years of experience requirement and specialized government contracting background, the estimated salary range for this position is $95,000 - $140,000 annually. This estimate is derived from industry benchmarks for UX Researchers and Human Factors Engineers supporting defense programs, factoring in the required security clearance and the contingent nature of the role (pending contract award).

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company match (e.g., 401(k)).

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Life insurance and disability coverage.

• Professional development opportunities, including training, certifications, and conference attendance.

• Potential for bonuses and performance-based incentives.

• Tuition reimbursement programs. Working Hours:

• Standard full-time work schedule of approximately 40 hours per week.

• Occasional flexibility may be required to accommodate research schedules, field deployments, or critical project deadlines.

• Adherence to customer site requirements and security protocols.

📝 Enhancement Note: The salary range is an estimate, and the actual compensation will be determined by SAIC based on the candidate's qualifications, experience, and the final contract details. Benefits are standard for a large government contractor like SAIC, with a strong emphasis on professional development due to the technical nature of the work.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Defense, Government Contracting, Mission Integration. SAIC operates at the intersection of advanced technology and critical national security missions, providing sophisticated solutions across defense, space, intelligence, and civilian sectors.

Company Size: Approximately 23,000 employees. This large size provides stability, extensive resources, and a wide array of career opportunities, while also suggesting a structured corporate environment.

Founded: SAIC has a long history, with its founding date contributing to its established reputation and deep experience in government contracting. (Note: The specific founding year is not provided in the input, but SAIC is a well-established entity).

Team Structure:

• The UX Field Researcher will likely be part of a larger program team responsible for software modernization, working closely with software developers, systems engineers, requirements analysts, and project managers.

• The UX team itself may be structured to support multiple projects, with a focus on specialization in areas like research, interaction design, or visual design.

• The reporting structure will likely involve a UX Lead or Program Manager, with direct collaboration across multiple functional teams to ensure integrated product development. Methodology:

• Data Analysis & Insights: Employs rigorous data analysis techniques from user research to identify key trends, pain points, and opportunities for improvement.

• Workflow Planning & Optimization: Focuses on understanding and optimizing complex user workflows within military operational contexts to enhance efficiency and effectiveness.

• Automation & Efficiency Practices: While the role is research-focused, findings will contribute to software that aims to automate tasks and improve overall operational efficiency.

Company Website: http://www.saic.com/

📝 Enhancement Note: SAIC's culture is mission-driven, emphasizing technical excellence and delivering critical solutions for government clients. For a UX researcher, this means understanding the high stakes of military applications and aligning research efforts with national security objectives.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Senior level UX Field Researcher. It requires significant autonomy in planning and executing research, a deep understanding of user-centered design principles, and the ability to influence product development within a complex program. The focus on field research in challenging environments signifies a specialized and advanced level of UX expertise.

Reporting Structure: The UX Field Researcher will report to a UX Lead, Program Manager, or a similar senior role within the program. They will work collaboratively with cross-functional teams including software developers, systems engineers, and government stakeholders, acting as the primary user advocate.

Operations Impact: The UX Field Researcher's impact is critical to the success of the software modernization program. By ensuring the software is intuitive, efficient, and meets the precise needs of operational end-users, they directly contribute to mission effectiveness, user safety, and the overall success of military operations. This role bridges the gap between complex technology and the human element, making technology truly usable and impactful.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in specialized UX research methodologies, particularly those relevant to defense and tactical edge environments. Opportunities to lead research initiatives and mentor junior researchers.

• Leadership Potential: Progress into roles such as Lead UX Researcher, UX Manager, or Human Factors Lead, overseeing research strategy and team development for larger programs.

• Cross-Functional Expertise: Gain a comprehensive understanding of the defense acquisition and software development lifecycle, enabling a broader career path within SAIC or the defense industry.

• Specialization: Develop expertise in specific areas like DDIL UX, tactical systems, or human-robot interaction.

📝 Enhancement Note: The growth path for a UX Field Researcher at SAIC in this context is strongly tied to their ability to navigate complex government programs, demonstrate impact on mission-critical systems, and potentially specialize in niche areas of defense UX.

🌐 Work Environment

Office Type: Primarily on-site at the customer's facility at Aberdeen Proving Ground (APG), MD. This indicates a close working relationship with the end-users and government stakeholders. The environment will likely be professional and security-conscious, typical of a government research and development facility.

Office Location(s): 6145 Guardian Gateway, Aberdeen Proving Ground, MD 21005. This location is a major U.S. Army research, development, and engineering center.

Workspace Context:

• Collaborative Environment: Expect close collaboration with a diverse team of engineers, developers, and military personnel, requiring strong interpersonal and communication skills.

• Operations Tools & Technology: Access to standard office technology, potentially specialized military software for testing, and research tools (e.g., recording equipment, analysis software).

• Team Interaction: Frequent opportunities for team meetings, design reviews, and direct interaction with end-users for research purposes. The work is highly integrated within the program team.

Work Schedule: The role is contingent upon contract award in Fall 2026. Standard working hours are expected to be around 40 hours per week, with potential for some flexibility to accommodate field research schedules or urgent program needs. The work is performed at the customer site, adhering to their operational tempo and security protocols.

📝 Enhancement Note: The on-site requirement at APG is a critical factor, emphasizing the need for candidates who can thrive in a government research environment and are comfortable with direct interaction with military personnel.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on relevant UX research experience, defense program support, and security clearance.

• Technical Interview: Likely involves a discussion with UX/Human Factors professionals to assess technical skills, research methodologies, and understanding of HSI principles. Case study questions or scenario-based problems may be presented.

• Portfolio Review: Candidates will be asked to present their portfolio, detailing specific projects, their role, methodologies used, challenges faced, and outcomes achieved. Emphasis will be placed on field research in complex environments and impact on user experience.

• Hiring Manager/Team Interview: Focuses on cultural fit, collaboration style, problem-solving abilities, and understanding of the program's mission. May include questions about working in government contracting environments and with military users.

• Contingent Offer: An offer will be extended, contingent upon contract award in Fall 2026.

Portfolio Review Tips:

• Highlight Field Research: Showcase projects where you conducted research in challenging or real-world operational settings. Detail the unique constraints and how you adapted your methods.

• Demonstrate Impact: Clearly articulate the impact of your research on design decisions and product outcomes. Quantify results whenever possible (e.g., improved task completion time, reduced error rates).

• Showcase Artifacts: Include examples of personas, journey maps, user stories, and research reports that demonstrate your analytical and communication skills.

• Tailor to Defense: Emphasize any experience or understanding of military operations, tactical environments, or government systems.

• Process Clarity: Explain your research process clearly, from initial problem definition to final recommendations and how you collaborated with development teams.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions asking how you would approach a specific research problem in a tactical edge or DDIL environment.

• Methodology Justification: Be ready to explain why you chose certain research methods over others for particular project goals.

• User Advocacy: Practice articulating how you would advocate for user needs when faced with technical or schedule constraints.

📝 Enhancement Note: The interview process will heavily scrutinize practical UX research experience, particularly within the defense sector, and the ability to translate findings into actionable requirements for complex software. A strong, well-curated portfolio is essential.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: UserZoom, Dovetail, Optimal Workshop, Maze (for remote testing).

• Prototyping & Wireframing Tools: Figma, Adobe XD, Sketch, Axure RP (for understanding and evaluating designs).

• Collaboration Tools: Microsoft Teams, Slack, Jira, Confluence (for team communication and project management).

Analytics & Reporting:

• Data Analysis Software: Microsoft Excel, SPSS, R, or Python for statistical analysis of research data.

• Visualization Tools: Tableau, Power BI (potentially for presenting aggregated user data or system performance metrics).

• Reporting Tools: Standard document creation software (e.g., Microsoft Word, Google Docs) for detailed research reports.

CRM & Automation:

• While not directly managing CRM systems, understanding how user data is captured and utilized within CRM or similar platforms can be beneficial.

• Familiarity with workflow automation tools (e.g., Zapier, Power Automate) can help in understanding potential areas for UX improvement through process automation.

• Integration Tools: Understanding how different software systems integrate is crucial for assessing user experience across a suite of capabilities.

📝 Enhancement Note: Proficiency in standard UX research and collaboration tools is expected. The role requires an ability to work with data and understand how user experience impacts downstream systems and processes, even if not directly managing them.

👥 Team Culture & Values

Operations Values:

• Mission Focus: A strong commitment to the success of critical defense missions, understanding that user experience directly impacts operational outcomes and personnel safety.

• User Centricity: Placing the operational end-user at the heart of all design and development decisions, ensuring their needs and workflows are paramount.

• Data-Driven Decisions: Relying on rigorous user research and data analysis to inform design choices and validate solutions.

• Collaboration & Teamwork: Working effectively within a multidisciplinary team, fostering open communication and mutual respect to achieve common goals.

• Innovation & Adaptability: Embracing new technologies and methodologies to solve complex problems and adapt to evolving operational requirements.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with software developers, systems engineers, product managers, and government stakeholders to ensure a holistic approach to product development.

• Process Review Culture: Encouraging constructive feedback on research findings and design proposals, fostering a culture of continuous improvement.

• Knowledge Sharing: Proactively sharing research insights, best practices, and lessons learned across the team and program to elevate the overall UX maturity.

📝 Enhancement Note: SAIC's culture is likely characterized by a strong sense of duty, technical expertise, and a collaborative approach to solving complex national security challenges. For a UX researcher, this means being a dedicated advocate for the user within a mission-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Operating in DDIL Environments: Conducting effective research and ensuring usability in environments with limited or no connectivity presents significant methodological and logistical challenges.

• Understanding Complex Military Workflows: Deeply understanding the intricate and often high-stakes workflows of military personnel requires significant immersion and domain expertise.

• Balancing User Needs with Technical Constraints: Advocating for user needs while navigating stringent military requirements, security protocols, and technical limitations.

• Rapid Development Cycles: Providing timely and actionable research insights within fast-paced agile development sprints.

Learning & Development Opportunities:

• Specialized Training: Access to training in advanced UX research techniques, human factors for defense systems, and emerging technologies relevant to military operations.

• Industry Conferences: Opportunities to attend and present at leading UX and Human Factors conferences, particularly those focused on defense and government applications.

• Mentorship: Guidance from experienced UX leaders and Human Factors engineers within SAIC and on the program.

• Leadership Development: Potential to lead research projects, mentor junior team members, and contribute to strategic UX planning for the program.

📝 Enhancement Note: The challenges inherent in this role, particularly those related to military operations and DDIL environments, also present significant opportunities for professional growth and specialization within the field of UX research.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you conducted user research in a challenging operational environment (e.g., remote, limited access, high-stress). What were the key challenges, and how did you overcome them?" (Focus on methodology adaptation and problem-solving).

• "How would you approach understanding the needs of a diverse group of military users operating across different echelons and mission types for a new software suite?" (Focus on research planning, stakeholder engagement, and persona development).

• "Imagine you've identified a significant usability issue that requires substantial development effort. How would you present this to the development team and program management to gain buy-in for a fix?" (Focus on data-driven advocacy, impact articulation, and collaboration). Company & Culture Questions:

• "What interests you about supporting SAIC and this specific defense modernization program?" (Showcase understanding of SAIC's mission and the program's importance).

• "How do you see your role as a UX Field Researcher contributing to the overall success of a mission-critical system?" (Highlight understanding of impact, user advocacy, and collaboration).

• "Describe your experience working with government stakeholders or within a government contracting environment." (Demonstrate familiarity with the ecosystem). Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project, clearly outlining the problem statement, your role, the research methodology, key findings, design recommendations, and the resulting impact.

• Storytelling: Frame each project as a narrative, highlighting the user's journey and how your research provided critical insights to improve their experience.

• Metrics: Quantify the impact of your work whenever possible (e.g., "reduced task completion time by 15%", "increased user satisfaction scores by 10 points").

• Visuals: Use clear visuals, mockups, and research artifacts to support your presentation. Ensure clarity and conciseness.

• Engagement: Be prepared to answer detailed questions about your process, decisions, and the challenges you faced.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating practical UX research experience in relevant contexts, strong communication skills, and a clear understanding of the defense sector's unique requirements.

📌 Application Steps

To apply for this User Experience (UX) Field Researcher position:

• Submit your application through the SAIC careers portal via the provided link.

• Curate Your Portfolio: Select 2-3 key projects that best showcase your field research experience, particularly in complex or operational environments. Tailor your presentation to highlight how you translated user insights into actionable design recommendations for software.

• Optimize Your Resume: Ensure your resume clearly details your UX research experience, years of experience, specific methodologies used, and any defense or military program support. Highlight your active Secret clearance.

• Prepare for Technical Questions: Review common UX research methodologies, HSI principles, and agile development concepts. Be ready to discuss your approach to field research in challenging conditions.

• Research SAIC and the Program: Understand SAIC's mission and their role in defense technology. Familiarize yourself with the general goals of software modernization programs for military applications.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding the contingent nature of the role and specific security clearance requirements, should be verified directly with SAIC before making application decisions.