UI / UX Designer

📍 Job Overview

Job Title: UI / UX Designer

Company: NPICTT

Location: Port of Spain, Trinidad and Tobago

Job Type: Full time

Category: Digital Design & User Experience

Date Posted: August 05, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the design of NPICTT's digital services, focusing on user research, intuitive journeys, and robust interface design.

• Champion the development and maintenance of a comprehensive design system that ensures consistency and usability across all digital touchpoints.

• Drive the creation of transactional services that meet a high standard of user-centricity, aiming for seamless completion without assistance for all citizens.

• Ensure all digital products adhere to the highest accessibility and inclusion standards, specifically WCAG 2.1 Level AA.

📝 Enhancement Note: The core challenge of this role is designing for the broadest possible user base in Trinidad and Tobago, not just digitally savvy individuals. This implies a strong emphasis on simplicity, clarity, and accessibility in all design decisions.

📈 Primary Responsibilities

• Conduct comprehensive user research, including interviews, contextual observations, surveys, and usability testing, with diverse user groups (citizens, merchants, agency staff) to inform design decisions.

• Develop and maintain detailed personas and user journey maps that accurately represent the varied user base, including those with low digital confidence, limited literacy, and disabilities.

• Collaborate closely with Business Analysis and Consulting teams to ensure user needs are integrated early in the solution definition process.

• Analyze product analytics and support contact data to identify user pain points and areas of failure, proposing data-driven design solutions.

• Produce user flows, information architecture, wireframes, interactive prototypes, and high-fidelity interface designs for both web and mobile platforms.

• Design core transactional journeys such as payment initiation, enrolment, identity verification, disbursements, and merchant onboarding.

• Proactively design for error states, edge cases, and recovery scenarios to ensure service resilience and reliability.

• Consider the physical context of service usage, including environmental factors like bright sunlight and one-handed operation, as well as technical constraints like limited connectivity.

• Build, maintain, and document the NPICTT design system, including components, patterns, typography, color palettes, iconography, and interaction standards.

• Ensure consistent application of the NPICTT brand architecture across all digital products.

• Design to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a minimum standard and provide evidence of conformance.

• Apply content design and plain language principles, writing or editing interface copy as needed, considering the linguistic and cultural context of Trinidad and Tobago.

• Integrate users with disabilities and assistive technology users into testing processes.

• Collaborate closely with Front-End and Full Stack Developers to ensure faithful implementation of designs and to resolve technical constraints.

• Provide detailed design intent and acceptance criteria to QA/QC Engineers for build assessments.

• Support the Inclusion function with the design of citizen education, onboarding, and support materials.

• Review implemented builds against approved designs, maintain a design defect log, and confirm design acceptance before release.

• Maintain the company’s design file repository, including versioning and handover documentation.

📝 Enhancement Note: The responsibilities highlight a deep dive into user-centric design for government and financial transaction services. A key aspect is the proactive approach to error handling and accessibility, reflecting a commitment to serving all citizens effectively.

🎓 Skills & Qualifications

Education:

• A degree or diploma in Interaction Design, Human-Computer Interaction, Digital or Graphic Design, Computer Science, or a related discipline.

• Equivalent demonstrable professional experience will also be considered. Experience:

• A minimum of four (4) years of experience designing digital products, with a strong focus on responsive web and mobile interfaces.

• Experience designing transactional services (financial, government, e-commerce, or similar) is strongly preferred over marketing or brand-only design experience.

• Demonstrable experience with accessibility-conformant design and usability testing. Required Skills:

• User Research: Proficiency in conducting various user research methodologies (interviews, observation, surveys, usability testing) and translating findings into actionable design insights.

• Interaction Design: Expertise in creating user flows, wireframes, interactive prototypes, and high-fidelity interface designs for web and mobile applications.

• Information Architecture: Ability to structure and organize content and navigation logically for optimal user experience.

• Design Systems: Experience in building, maintaining, and documenting design systems, including components, patterns, and style guides.

• Accessibility Standards: Deep understanding and practical application of WCAG 2.1 Level AA guidelines.

• Prototyping Tools: Proficiency with industry-standard prototyping and design tools (e.g., Figma, Sketch, Adobe XD, InVision).

• Visual Design: Strong aesthetic sense and ability to create visually appealing and consistent interfaces.

• Content Design & Plain Language: Skill in crafting clear, concise, and user-friendly copy for digital interfaces.

Preferred Skills:

• Experience designing for government or financial services.

• Familiarity with product analytics tools to inform design decisions.

• Experience with content design for diverse linguistic and cultural contexts.

• Knowledge of assistive technologies and their impact on design.

📝 Enhancement Note: The requirement for a portfolio is critical. Candidates should be prepared to showcase projects that demonstrate their ability to solve complex user problems in transactional environments and their commitment to accessibility. The preference for transactional design over marketing highlights the role's focus on utility and usability.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, showcasing a minimum of four years of digital product design experience.

• The portfolio must include case studies of transactional service designs (financial, government, e-commerce, etc.), demonstrating a deep understanding of user needs in these contexts.

• Specific examples of designing for diverse user needs, including low digital confidence, disabilities, and varying connectivity, are highly valued.

• Projects should highlight the applicant's role in user research, the design process, and the rationale behind key design decisions.

• Evidence of designing for accessibility (WCAG 2.1 AA compliance) and conducting usability testing must be clearly presented.

• The portfolio should demonstrate the ability to create user flows, wireframes, prototypes, and high-fidelity interfaces for both web and mobile platforms. Process Documentation:

• For each portfolio project, clearly articulate the problem statement, research methodologies employed, design rationale, iterative design process, and quantifiable outcomes or lessons learned.

• Document the creation and maintenance of design systems, showcasing component libraries, pattern documentation, and style guides.

• Demonstrate experience in collaborating with developers and QA teams, including how design intent is communicated and how design reviews are conducted.

• Provide examples of how user feedback and analytics data were used to iterate on designs.

📝 Enhancement Note: The portfolio is not just a collection of work but a demonstration of the candidate's design process, problem-solving abilities, and user-centric approach, particularly within the context of critical transactional services. Emphasis on process and outcomes will be key.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for UI/UX Designers with 4+ years of experience in Trinidad and Tobago, the estimated salary range for this role is approximately TTD 8,000 to TTD 12,000 per month. This estimate considers the specialized nature of transactional and accessibility-focused design, combined with the cost of living and typical compensation structures in the region.

Benefits:

• Full-time employment with NPICTT.

• Opportunity to work on impactful digital services for the citizens of Trinidad and Tobago.

• Collaborative and professional work environment.

• Potential for professional development and training in specialized design areas.

• Standard benefits package as per NPICTT policy (specifics to be confirmed with employer). Working Hours:

• Standard full-time work week, likely 40 hours per week. Specific daily schedules to be confirmed.

• While the role is on-site, there may be occasional flexibility or remote work options discussed based on project needs and company policy.

📝 Enhancement Note: The salary estimate is based on research of similar roles in Trinidad and Tobago, factoring in experience level and the specific demands of designing for accessibility and transactional government services. Specific benefits and exact salary will be determined by NPICTT.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government & Public Sector Technology / Digital Transformation

Company Size: NPICTT (National Information and Communications Technology Company Limited) is likely a significant entity within Trinidad and Tobago's public sector, focused on driving digital transformation. Company size information is not directly provided but can be inferred to be substantial given its mandate. This size implies a structured environment with defined processes and opportunities for cross-departmental collaboration.

Founded: NPICTT was established to drive the ICT agenda for Trinidad and Tobago. Its founding is tied to the government's strategic vision for technological advancement.

Team Structure:

• The UI/UX Designer will likely be part of a digital services or product development team, working closely with Business Analysts, Front-End Developers, Full Stack Developers, QA Engineers, and potentially product managers or specialists from Inclusion functions.

• The reporting structure will probably involve a Lead Designer, Head of Digital Services, or a similar management role responsible for digital product development.

• Cross-functional collaboration is a cornerstone of this role, requiring seamless interaction with technical teams, business stakeholders, and user-facing departments to ensure cohesive and effective digital solutions. Methodology:

• Data Analysis & Insights: Design decisions are expected to be informed by user research, product analytics, and support data, emphasizing a data-driven approach.

• Workflow Planning & Optimization: The role involves mapping out user journeys and optimizing them for clarity, efficiency, and accessibility.

• Automation & Efficiency: While not explicitly stated as an automation role, the design of efficient digital services contributes to operational efficiency for both the government and citizens.

Company Website: https://npictt.co.tt/

📝 Enhancement Note: NPICTT's mission to advance Trinidad and Tobago's digital landscape suggests a focus on innovation, public service, and creating accessible digital experiences. The role of a UI/UX Designer is central to achieving these goals.

📈 Career & Growth Analysis

Operations Career Level: This UI/UX Designer role is positioned at a mid-level. It requires significant professional experience (4+ years) and autonomy in executing design tasks, from research to final interface delivery. The designer is expected to contribute strategically by championing user-centricity and accessibility.

Reporting Structure: The designer will likely report to a Design Lead or a Manager overseeing digital product development. They will work collaboratively within a multidisciplinary team, interacting with developers, business analysts, and other stakeholders.

Operations Impact: The UI/UX Designer's impact is profound. By creating accessible, intuitive, and efficient digital services, they directly influence citizen satisfaction, government operational efficiency, and the successful adoption of digital transactions. Designing for a diverse population means their work has a broad societal impact.

Growth Opportunities:

• Specialization: Deepen expertise in accessibility design, transactional service design, or specific user research methodologies.

• Leadership: Progress to a Senior UI/UX Designer or Design Lead role, mentoring junior designers and taking ownership of larger design initiatives.

• Cross-functional Mastery: Develop a comprehensive understanding of the full product development lifecycle, collaborating closely with engineering and business strategy teams.

• Industry Impact: Contribute to shaping digital public services and setting new standards for user experience in government technology within Trinidad and Tobago.

📝 Enhancement Note: This role offers a unique opportunity to make a tangible difference in public service delivery through design. Growth is tied to both technical design skills and strategic influence on product direction, particularly concerning accessibility and user inclusion.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site," indicating a physical presence in an office environment in Port of Spain. This suggests a structured workplace where in-person collaboration is prioritized.

Office Location(s): Port of Spain, Trinidad and Tobago. This central location likely offers good accessibility for local employees.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace where close collaboration with developers, business analysts, and other team members is standard. Design thinking sessions, reviews, and feedback loops are likely integral.

• Tools and Technology: Access to industry-standard design software (Figma, Sketch, Adobe XD, etc.) and potentially collaborative platforms will be provided. The company's ICT infrastructure will support these tools.

• Team Interaction: Regular team meetings, design critiques, and project-specific discussions will be part of the daily routine, fostering a shared understanding and collective problem-solving approach.

Work Schedule: The standard working hours are likely 40 hours per week, consistent with a full-time, on-site position. Flexibility may be discussed based on specific project demands or company policies, but the primary expectation is consistent office presence.

📝 Enhancement Note: The on-site requirement suggests a preference for direct, in-person collaboration which can be beneficial for complex design problem-solving and team cohesion. Candidates should be prepared for a traditional office-based work structure.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on resume and portfolio link. Candidates will be assessed for minimum qualifications and relevant experience.

• Portfolio Presentation & Technical Interview: Shortlisted candidates will be invited to present their portfolio. This session will involve discussing specific projects, explaining design decisions, research methodologies, and outcomes. Technical questions about design principles, accessibility, and prototyping tools will likely be asked.

• Team/Stakeholder Interviews: Interviews with potential colleagues (e.g., developers, business analysts) and hiring managers to assess cultural fit, collaboration skills, and understanding of NPICTT's mission.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and overall fit for the organization.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best demonstrate your skills in transactional service design, user research, and accessibility.

• Tell a Story: For each project, clearly articulate the problem, your role, the research conducted, your design process (wireframes, prototypes, iterations), the solutions implemented, and the measurable impact or outcomes.

• Highlight Accessibility: Explicitly detail how you addressed accessibility requirements (e.g., WCAG compliance) and why specific design choices were made to ensure inclusivity.

• Showcase Transactional Design: Emphasize projects involving complex flows, error handling, and user trust-building, as this is a key preference for the role.

• Prepare for Q&A: Be ready to answer in-depth questions about your design decisions, trade-offs made, and how you would approach specific challenges NPICTT might face.

Challenge Preparation:

• Design Challenge: Be prepared for a potential design exercise or case study. This might involve analyzing a given problem, proposing a solution, or critiquing an existing design. Focus on demonstrating your structured thinking, user-centric approach, and ability to articulate your rationale clearly.

• Accessibility Focus: If given a challenge, ensure your proposed solutions consider accessibility from the outset.

• Collaboration Simulation: Some interviews might involve collaborative problem-solving exercises with team members.

📝 Enhancement Note: The portfolio presentation is a critical gate. Candidates must be able to articulate their thought process and demonstrate a deep understanding of user needs and design best practices, particularly in the context of public service digital transformation.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency with tools such as Figma, Sketch, Adobe XD, or similar industry-standard applications is essential for creating wireframes, mockups, and interactive prototypes.

• User Research Tools: Experience with survey platforms (e.g., SurveyMonkey, Google Forms), user testing platforms, and potentially qualitative data analysis tools.

• Collaboration Tools: Familiarity with project management and communication tools like Jira, Confluence, Slack, or Microsoft Teams, used for team collaboration and workflow management.

Analytics & Reporting:

• Product Analytics: Experience with tools like Google Analytics, Mixpanel, or similar to analyze user behavior, identify trends, and inform design decisions.

• Reporting Dashboards: Ability to interpret data presented in dashboards and use insights to guide design improvements.

CRM & Automation:

• While not directly a CRM role, understanding how user data is managed and how design impacts automated workflows within systems like government service platforms or payment gateways can be beneficial.

📝 Enhancement Note: The role requires strong proficiency in core UI/UX design and prototyping tools. Experience with tools that support user research analysis and understanding of how designs integrate with broader systems (like analytics and potentially CRM/workflow tools) will be advantageous.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of all citizens, prioritizing ease of use and accessibility.

• Excellence & Rigor: Striving for high-quality design outcomes that meet or exceed established standards (e.g., WCAG 2.1 AA).

• Collaboration: Working effectively with diverse teams, valuing input from developers, business analysts, and user representatives.

• Inclusivity & Equity: Designing digital services that are accessible to everyone, regardless of their digital literacy, abilities, or background.

• Impact & Purpose: A dedication to using design skills to improve public services and positively impact the lives of citizens in Trinidad and Tobago.

Collaboration Style:

• Cross-functional Integration: Active participation in multidisciplinary teams, fostering open communication and shared understanding of project goals.

• Process Review & Feedback: A culture that encourages constructive feedback on designs, builds, and processes to drive continuous improvement.

• Knowledge Sharing: Willingness to share design expertise, best practices, and lessons learned with colleagues to elevate the overall design capability within NPICTT.

📝 Enhancement Note: The culture at NPICTT, as inferred from the job description, is driven by a strong sense of public service, with a commitment to inclusive and accessible digital solutions. Candidates who align with these values and can collaborate effectively in a mission-driven environment will be a strong fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Extreme Diversity: The primary challenge is designing for the full spectrum of users in Trinidad and Tobago, including those with very low digital literacy or confidence, which requires a departure from typical "digital-first" design assumptions.

• Balancing Accessibility and Functionality: Ensuring strict adherence to WCAG 2.1 AA while creating intuitive and efficient transactional interfaces can be complex.

• Bridging Design and Implementation: Effectively communicating design intent to developers and ensuring faithful implementation, especially with intricate accessibility requirements.

• Legacy Systems & Constraints: Potentially working within existing technological frameworks or legacy systems that may pose design or implementation challenges.

Learning & Development Opportunities:

• Specialized Accessibility Training: Opportunities to deepen expertise in advanced accessibility techniques and standards.

• Transactional Design Mastery: Gaining extensive experience in designing secure, reliable, and user-friendly financial and government transaction systems.

• Cross-Disciplinary Learning: Learning from developers, business analysts, and policy experts to gain a holistic understanding of public service delivery.

• Contribution to National Digital Strategy: Playing a key role in shaping the digital future of Trinidad and Tobago.

📝 Enhancement Note: The challenges presented are significant but offer substantial growth potential. Overcoming these requires not just design skill but also resilience, adaptability, and a deep commitment to the user.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for users with significantly low digital literacy or confidence. What was your approach, and what were the outcomes?" (Focus on user research, simplification strategies, and testing with this specific demographic.)

• "How do you ensure accessibility compliance (WCAG 2.1 AA) is integrated throughout your design process, not just as a final check?" (Highlight your process, tools, and collaboration with accessibility experts or QA.)

• "Walk us through a complex transactional journey you designed. What were the critical decision points, potential failure modes you addressed, and how did you ensure user trust?" (Emphasize user flows, error handling, and security considerations.) Company & Culture Questions:

• "What interests you about designing digital services for the government and citizens of Trinidad and Tobago?" (Connect your passion for user-centric design and public impact.)

• "How would you approach building consensus for design decisions within a multidisciplinary team with varying priorities?" (Discuss your collaboration and communication strategies.)

• "Based on your understanding of NPICTT's mission, how do you see your role contributing to the company's goals?" (Show you've researched the company and understand its impact.) Portfolio Presentation Strategy:

• Structure for Impact: Start with a high-level overview of your career and design philosophy. Then, present 2-3 key case studies, dedicating ample time to each.

• Problem-Solution-Outcome Framework: For each case study, clearly define the problem, your proposed solution (with visual aids like wireframes and mockups), the research and rationale behind it, and the final outcomes or learnings.

• Quantify Impact: Whenever possible, use data (e.g., increased conversion rates, reduced support tickets, improved usability scores) to demonstrate the success of your designs.

• Accessibility Deep Dive: Dedicate a specific section or integrate within your case studies how you addressed accessibility. Be prepared to discuss specific WCAG criteria you met.

• Engage Your Audience: Make it a conversation. Pause for questions, and be ready to elaborate on any aspect of your work.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating a deep understanding of user-centric design principles, a practical application of accessibility standards, and the ability to translate complex requirements into simple, effective user experiences for a diverse public.

📌 Application Steps

To apply for this UI/UX Designer position:

• Navigate to the application link provided: https://npictt.zohorecruit.com/jobs/Careers/818549000001429001/UI-UX-Designer

• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features projects that align with the job description's emphasis on transactional services, user research, and accessibility. Tailor any accompanying text to highlight relevant experience.

• Resume Optimization: Update your resume to clearly showcase your 4+ years of digital product design experience, highlighting key responsibilities, skills, and achievements that match the requirements. Use keywords from the job description.

• Prepare Your Presentation: Practice presenting your portfolio. Be ready to articulate your design process, rationale, and outcomes clearly and concisely, focusing on the core aspects of the role.

• Company Research: Thoroughly research NPICTT, its mission, and its role in Trinidad and Tobago's digital landscape. Understand their commitment to citizen services and digital inclusion.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.