Store Design Manager

📍 Job Overview

Job Title: Store Design Manager

Company: The TJX Companies, Inc.

Location: Mascot, NSW, Australia (Sydney)

Job Type: FULL_TIME

Category: Retail Operations / Store Design & Development

Date Posted: 2026-05-05T00:00:00

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive the end-to-end store design workflow, ensuring timely completion of all project milestones from concept through construction.

• Lead and coordinate a dedicated internal team and external design consultants, fostering a collaborative and efficient project environment.

• Manage the development of Federal Emergency Management Agency (FEMA) documentation, tender packages, and construction drawings, ensuring strict adherence to the Building Code of Australia and relevant planning and compliance (PCA) requirements.

• Oversee the critical design documentation information flow to all key external vendors and consultants necessary for the successful completion of tender documents.

• Act as a key liaison across the organization, partnering closely with Store Operations, Marketing, IT, Loss Prevention, and external vendors to ensure alignment and seamless project execution.

📝 Enhancement Note: This role is positioned within the Property Team, indicating a strong focus on physical retail space development and operational efficiency related to store layouts, compliance, and project management. Given the "Store Design Manager" title and responsibilities, it directly falls under Retail Operations, with a specialization in design execution and compliance. The emphasis on "working in the grey" suggests a need for proactive problem-solving and adaptability in a fast-paced environment.

📈 Primary Responsibilities

• Own and meticulously manage the entire design workflow from initial concept to final construction, ensuring all internal and external milestones are consistently met and documented.

• Provide leadership and strategic direction to a small internal team and a diverse group of external consultants, fostering high performance and clear communication channels.

• Oversee the comprehensive management of Federal Emergency Management Agency (FEMA) documentation, tender packages, and construction drawings, ensuring absolute compliance with the Building Code of Australia, relevant planning and compliance (PCA) requirements, and company-specific standards.

• Proactively manage and streamline the flow of design documentation information between internal departments, external vendors, and consultants to ensure accurate and timely tender document preparation.

• Drive and manage the drawing sign-off process, collaborating closely with Property, Retail Design, Construction, and key internal business stakeholders to secure necessary approvals efficiently.

• Lead the PCA authority review and approval process, including the timely preparation and submission of all required documentation and subsequent updates or resubmissions.

• Maintain and actively manage the Key Dates Planner, ensuring the entire business remains informed, aligned, and on track with critical project timelines.

• Serve as a principal stakeholder across the organization, cultivating strong partnerships with Store Operations, Marketing, IT, Loss Prevention, and external vendors to facilitate project success and operational alignment.

📝 Enhancement Note: The responsibilities highlight a deep dive into the technical aspects of store design management, including regulatory compliance (Building Code of Australia, PCA), tender processes, and construction documentation. The role demands a blend of technical expertise, project management acumen, and strong stakeholder engagement skills, essential for driving complex retail development projects within a large organization like TJX.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Architecture, Interior Design, Construction Management, or a related field is typically expected for a Store Design Manager role of this scope.

Experience: Minimum of 5 years of experience working in an in-house retail design environment or a similar capacity. Proven track record of managing multiple design and documentation streams concurrently, with demonstrated success in meeting compressed project schedules.

Required Skills:

• Proven ability to manage the end-to-end design workflow and ensure all project milestones are met.

• Strong leadership and coordination skills for managing internal teams and external consultants.

• In-depth knowledge of PCA processes, Fire Engineering principles, and the Building Code of Australia, including all relevant compliance requirements.

• Minimum of 5 years of hands-on experience with AutoCAD and proficiency in Revit software.

• Emerging people leadership capabilities, with demonstrated confidence in guiding and mentoring designers and consultants.

• A collaborative and adaptable mindset, coupled with confidence in engaging effectively with senior stakeholders.

• Experience in retail design or a comparable in-house environment.

Preferred Skills:

• Experience with 3D design software beyond Revit.

• Familiarity with off-price retail store concepts and operational needs.

• Strong understanding of retail fixture design and procurement processes.

• Experience in managing cross-functional project teams and initiatives.

• Excellent communication and presentation skills, suitable for senior stakeholder interactions.

📝 Enhancement Note: The explicit mention of Revit proficiency and a minimum of 5 years of experience with 2D/3D design software are critical requirements. The "emerging people leadership capability" suggests that while direct management experience might not be mandatory, the candidate should demonstrate potential and aptitude for leading small teams and guiding consultants effectively.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing successful retail store design projects, emphasizing the end-to-end workflow management from concept to construction.

• Detailed case studies demonstrating the ability to manage multiple design and documentation streams simultaneously, highlighting problem-solving skills in complex retail environments.

• Evidence of managing design documentation flow with external vendors and consultants, including tender package development and review.

• Examples of ensuring compliance with the Building Code of Australia, PCA requirements, and Fire Engineering principles, detailing the process followed.

Process Documentation:

• Demonstrations of established processes for managing design workflow, ensuring milestones are met and projects stay on track.

• Examples of how you have led and coordinated internal teams and external consultants to achieve project objectives.

• Documentation of your approach to managing regulatory compliance, including familiarity with PCA processes and construction drawing approvals.

• Methodologies for maintaining and utilizing a Key Dates Planner to keep stakeholders aligned and projects on schedule.

📝 Enhancement Note: For a Store Design Manager role, a portfolio is crucial. It should not just showcase aesthetics but also the robust process, project management, and compliance aspects. Candidates should be prepared to walk through their portfolio, explaining their role in each project, the challenges faced, and how they leveraged tools like Revit and managed regulatory frameworks.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Store Design Manager with 5-10 years of experience in Sydney, Australia, a competitive annual salary range is estimated between AUD $100,000 - $140,000. This range considers the specialized skills required, the responsibility for end-to-end project management, and the cost of living in Sydney.

Benefits:

• Competitive Salary: A strong compensation package reflecting the role's importance.

• Comprehensive Benefits Package: Includes health insurance, retirement contributions, and other standard employee benefits.

• Growth Opportunities: Access to professional development programs and potential for career advancement within TJX Australia.

• Recognition: Programs designed to acknowledge and reward employee contributions and achievements.

• Employee Discount: Potential for discounts on TJX Australia's extensive product range.

Working Hours: Standard full-time hours are typically 38-40 hours per week. However, given the fast-paced nature of retail development and compressed project schedules, occasional overtime may be required to meet critical deadlines. The role is primarily on-site at the Mascot, NSW office.

📝 Enhancement Note: The provided salary range is an estimation based on Australian market data for similar roles and experience levels in Sydney. Actual compensation will be determined by the candidate's qualifications, experience, and negotiation. The benefits listed are standard for a large retail organization and align with the "Competitive Salary," "Benefits Package," "Growth Opportunities," and "Recognition" mentioned in the input.

🎯 Team & Company Context

🏢 Company Culture

Industry: The TJX Companies, Inc. operates within the retail sector, specifically as a Fortune 100 company and the world's leading off-price retailer. TJX Australia is a key part of this global network, operating under brands like TK Maxx. This industry context means a focus on efficiency, value, and dynamic merchandising.

Company Size: TJX is a large, global corporation, indicated by its Fortune 100 status. TJX Australia, while part of this, likely functions with a dedicated team structure for its regional operations. This size offers stability and resources, while the Australian division provides opportunities for significant impact within a defined market.

Founded: The TJX Companies was founded in 1956. TJX Australia's establishment and growth contribute to the company's overall expansion and market presence. This history suggests a well-established operational framework and a long-term commitment to retail innovation.

Team Structure:

• The Store Design Manager will be a key member of the Property Team, which is responsible for the physical development and maintenance of TJX Australia's retail spaces.

• This role involves leading a small internal team and coordinating a broader network of external consultants, including designers, architects, and engineers.

Methodology:

• The role emphasizes a "workflow" approach to design, suggesting a structured, process-driven methodology from concept to completion.

• Proactive "working in the grey" implies a reliance on problem-solving, adaptability, and initiative rather than strict, predefined processes for every situation.

• Data-driven decisions are implied through the need for compliance with building codes and stakeholder alignment, requiring a systematic approach to information management and approvals.

Company Website: https://www.tjx.com/ (Global) & https://www.tkmaxx.com.au/ (Australia)

📝 Enhancement Note: The company's off-price retail model suggests a strong emphasis on operational efficiency, cost-effectiveness in design, and rapid store rollout. The Store Design Manager's role is critical in balancing brand standards with these operational imperatives. The "Property Team" context highlights the strategic importance of physical store infrastructure to the overall business.

📈 Career & Growth Analysis

Operations Career Level: This is a management-level position within the Property Team, focused on the execution and oversight of store design projects. It requires a blend of technical design expertise, project management skills, and leadership capabilities. The role is critical for ensuring the physical retail environment aligns with TJX's brand and operational needs.

Reporting Structure: The Store Design Manager will likely report to a senior leader within the Property Team, such as a Head of Property, Director of Store Development, or a similar role. They will, in turn, manage a small internal team and external consultants.

Operations Impact: The Store Design Manager has a direct impact on the customer experience through the physical store environment, influencing sales performance, brand perception, and operational efficiency. Effective store design can streamline operations, improve customer flow, and enhance brand appeal, all of which contribute to the company's overall revenue and profitability.

Growth Opportunities:

• Specialization: Deepen expertise in retail store design, compliance, and project management within the off-price retail sector.

• Leadership: Progress to managing larger teams, more complex projects, or broader property development initiatives.

• Cross-functional Movement: Potential to move into related areas such as retail operations management, facilities management, or project portfolio management within TJX Australia.

• Global Opportunities: As part of a Fortune 100 company, there may be opportunities for international exposure or roles within other TJX divisions globally.

📝 Enhancement Note: The role offers a clear path for growth within specialized retail property development. The "emerging people leadership" aspect suggests that this role is a stepping stone for individuals aiming for more senior management positions, where developing and leading teams is a key component.

🌐 Work Environment

Office Type: The role is based at the TJX Australia Home Office in Mascot, NSW. This is likely a corporate office environment that supports the retail operations and corporate functions of the company in Australia.

Office Location(s): The primary office location is Level 5, 189 O'Riordan Street, Mascot, NSW. Mascot is a well-connected business hub within Sydney, offering good accessibility via public transport and proximity to major transport links.

Workspace Context:

• The workspace is expected to be collaborative, requiring frequent interaction with internal teams (Property, Retail Design, Operations, Marketing, IT, Loss Prevention) and external consultants.

• Access to necessary design software (Revit, AutoCAD) and other project management tools will be provided.

• The environment is described as "fast-paced" and requiring "working in the grey," indicating a dynamic setting where quick thinking and problem-solving are essential.

Work Schedule: The standard working hours are full-time, likely around 38-40 hours per week. However, the demands of managing compressed project schedules and meeting critical deadlines may necessitate flexibility and occasional work outside standard hours. The role is primarily on-site.

📝 Enhancement Note: The on-site requirement in Mascot, NSW, is a key factor. Candidates should consider the commute and the collaborative nature of the workspace. The "fast-paced" and "working in the grey" descriptions suggest a culture that values proactivity and adaptability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications, experience, and fit with the role's requirements.

• First Interview: Likely with the hiring manager or a senior member of the Property Team to discuss experience, technical skills (Revit, AutoCAD, compliance knowledge), and leadership potential. Be prepared to discuss your approach to managing design workflows and consultants.

• Technical/Case Study Interview: This stage may involve a practical assessment or a case study related to store design challenges, compliance issues, or project management scenarios. You may be asked to present specific projects from your portfolio.

• Final Interview: Potentially with a more senior executive, focusing on strategic thinking, cultural fit, and long-term career aspirations within TJX.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your most relevant projects that best showcase your end-to-end design workflow management, technical proficiency (Revit, AutoCAD), and compliance expertise (Building Code of Australia, PCA).

• Highlight Process: For each project, clearly articulate your role, the project's objectives, the design process followed, the challenges encountered (especially regulatory or timeline-related), and the solutions implemented. Emphasize how you managed documentation flow and stakeholder communication.

• Showcase Technical Skills: Be ready to discuss your proficiency with Revit and AutoCAD, demonstrating how you utilized these tools to create and manage construction drawings and documentation.

• Demonstrate Compliance: Clearly explain your experience navigating the Building Code of Australia, PCA processes, and Fire Engineering requirements. If possible, show examples of how you ensured compliance.

• Quantify Impact: Where possible, quantify the impact of your designs – e.g., improved store traffic, operational efficiency gains, successful tender outcomes, or adherence to budget/schedule.

Challenge Preparation:

• Scenario-Based Questions: Anticipate questions about how you would handle specific situations, such as managing conflicting stakeholder demands, addressing unforeseen construction issues, or expediting a delayed design approval process.

• Technical Proficiency: Be prepared to discuss your technical skills in Revit and AutoCAD in detail. You might be asked to explain a complex workflow or a specific feature you frequently use.

• Leadership Approach: Prepare to discuss your experience leading teams and consultants, your management style, and how you motivate others to achieve project goals.

📝 Enhancement Note: The portfolio review is paramount for this role. Candidates should prepare to not only show visually appealing designs but also to articulate the complex operational and compliance processes that underpin them. Demonstrating a structured approach to problem-solving and stakeholder management will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Revit: Essential for 3D modeling, design development, documentation, and coordination. Proficiency is explicitly required.

• AutoCAD: Necessary for 2D drafting and documentation, often used in conjunction with Revit.

• Microsoft Office Suite: For general documentation, presentations, and communication (Word, Excel, PowerPoint).

Analytics & Reporting:

CRM & Automation:

• Not directly applicable to the core design function, but understanding how store design integrates with operational systems (e.g., for store fit-out, IT infrastructure) is beneficial.

📝 Enhancement Note: The explicit requirement for Revit proficiency is a critical technical skill. Candidates should be ready to discuss their experience level and specific use cases within these software platforms. Familiarity with project management software would be a strong asset.

👥 Team Culture & Values

Operations Values:

• Efficiency & Value: Aligned with TJX's off-price model, there's likely a strong emphasis on delivering high-quality store designs efficiently and cost-effectively.

• Collaboration: The role requires extensive collaboration across multiple internal departments and external partners, suggesting a culture that values teamwork and open communication.

• Adaptability: The description "thrives working in the grey" points to a culture that embraces flexibility, proactive problem-solving, and the ability to navigate ambiguity.

• Compliance & Quality: A commitment to adhering to regulatory standards (Building Code of Australia, PCA) and maintaining high-quality documentation and construction is paramount.

• Growth & Development: As highlighted by the company, there's a focus on providing opportunities for employee growth and development.

Collaboration Style:

• Cross-Functional Integration: The Store Design Manager must effectively partner with Store Operations, Marketing, IT, and Loss Prevention to ensure designs meet diverse business needs.

• Consultant Management: A key aspect will be managing relationships with external designers and consultants, ensuring they understand TJX's requirements and deliver to expectations.

• Process-Oriented Communication: Clear, timely, and accurate communication regarding design documentation, approvals, and timelines is essential for smooth project progression.

📝 Enhancement Note: The culture emphasizes pragmatism, efficiency, and a collaborative approach to problem-solving. Candidates should demonstrate an ability to work effectively within a structured yet dynamic environment and contribute to a team that values both brand integrity and operational effectiveness.

⚡ Challenges & Growth Opportunities

Challenges:

• Compressed Project Schedules: Balancing multiple design streams and meeting tight deadlines in a fast-paced retail environment.

• Navigating Regulatory Complexity: Ensuring strict adherence to the Building Code of Australia, PCA, and Fire Engineering requirements across all projects.

• Stakeholder Alignment: Managing diverse needs and expectations from various internal departments (Operations, Marketing, IT) and external consultants.

• "Working in the Grey": Developing solutions and driving projects forward when clear-cut answers or precedents are not readily available.

Learning & Development Opportunities:

• Specialized Retail Design Expertise: Deepen knowledge in the unique demands of off-price retail store development.

• Project Portfolio Expansion: Gain experience managing a wider range of store development projects, from minor renovations to new store openings.

• Leadership Development: Enhance people management skills through leading internal teams and external consultants.

• Industry Best Practices: Stay abreast of evolving building codes, design software capabilities, and retail design trends.

📝 Enhancement Note: The challenges presented are typical for a retail design manager in a high-volume environment. The growth opportunities are tied to deepening expertise in a specific niche and developing leadership skills within a large, established organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for managing the end-to-end store design workflow from concept to construction." (Focus on your structured approach, milestone management, and documentation flow.)

• "How do you ensure compliance with the Building Code of Australia and PCA requirements throughout a design project?" (Detail your knowledge of these regulations and your methods for verification.)

• "Walk me through a time you had to manage conflicting priorities or stakeholder demands on a design project. How did you resolve it?" (Use the STAR method, highlighting your negotiation and problem-solving skills.)

Company & Culture Questions:

• "What do you know about TJX Australia and our off-price retail model? How would your design approach align with this?" (Research TJX's brand, values, and operational strategy.)

• "How do you approach 'working in the grey' and problem-solving in a fast-paced environment?" (Provide examples of your adaptability and initiative.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your solution, the process you followed, the tools used (Revit, AutoCAD), and the outcome.

• Emphasize Technical & Compliance Aspects: Be ready to discuss the technical details of your designs, your proficiency with Revit, and how you ensured regulatory compliance.

• Quantify Achievements: Wherever possible, use data to support your claims regarding efficiency, cost savings, or successful project delivery.

• Engage Your Audience: Be prepared to answer questions and discuss your design philosophy and how it aligns with TJX's business objectives.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of retail design processes, regulatory compliance, project management, and leadership in a fast-paced, collaborative environment. A well-prepared portfolio that highlights these aspects is crucial.

📌 Application Steps

To apply for this Store Design Manager position:

• Submit your application through the provided career portal link.

• Customize Your Resume: Tailor your resume to highlight your experience with end-to-end design workflow management, proficiency in Revit and AutoCAD, knowledge of the Building Code of Australia and PCA processes, and any people leadership experience. Use keywords from the job description.

• Prepare Your Portfolio: Curate a selection of 3-5 key projects that best demonstrate your capabilities in retail store design, project management, and compliance. Ensure you can articulate your specific contributions, challenges, and outcomes for each.

• Research TJX Australia: Understand the company's off-price model, brand identity, and operational priorities. Consider how your design approach contributes to their business goals.

• Practice Your Presentation: Rehearse walking through your portfolio and answering common interview questions, particularly those related to project management, problem-solving, and stakeholder engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.