Service Designer H/F

📍 Job Overview

Job Title: Service Designer H/F

Company: NEXTON

Location: Paris, France

Job Type: Full-time

Category: Service Design / UX Design / Digital Innovation

Date Posted: June 04, 2026

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• Drive innovative digital strategies and service improvements through expert application of Service Design and Design Thinking methodologies.

• Lead user research, journey mapping, and service blueprinting initiatives to uncover deep customer needs and operational inefficiencies.

• Facilitate impactful co-creation workshops with diverse stakeholders to foster collaborative problem-solving and solution generation.

• Develop and test service prototypes, translating insights into tangible, actionable service designs.

• Collaborate closely with project teams, providing regular updates and integrating feedback to ensure successful service evolution.

📝 Enhancement Note: This role is positioned as a senior-level Service Designer, requiring extensive experience and a strong command of core design methodologies. The emphasis on complex environments suggests a need for adaptability and strategic thinking in varied client settings.

📈 Primary Responsibilities

• Conduct in-depth user research, including audits, interviews, and field observations, to gain a comprehensive understanding of user needs and pain points.

• Develop detailed User Journeys and Service Blueprints to visualize customer touchpoints, internal processes, and critical moments of truth within a service ecosystem.

• Orchestrate and facilitate co-creation workshops with cross-functional stakeholders, guiding them towards innovative and aligned service solutions.

• Design and conceptualize service prototypes (physical, digital, or organizational) to rapidly test hypotheses and validate design concepts.

• Present progress, gather feedback, and adjust service design trajectories during regular project team meetings and reviews.

• Ensure clear, visual, and actionable documentation of all design processes, findings, and recommendations.

• Contribute to the strategic evolution of client digital offerings by identifying opportunities for service enhancement and innovation.

📝 Enhancement Note: The responsibilities highlight a blend of strategic insight, hands-on design execution, and strong facilitation skills, typical of a senior Service Designer tasked with driving tangible service improvements for major clients.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Business, or a related field is typically expected for senior roles in this domain.

Experience: Minimum of 10 years of experience in Service Design, UX Design, or a closely related field, with a proven track record of working within complex client environments (agencies or large enterprises).

Required Skills:

• Deep mastery of Design Thinking methodologies and their practical application.

• Expert-level proficiency in Service Design principles and frameworks.

• Advanced skills in conducting user research, including interviews, observations, and qualitative analysis.

• Proven ability to create comprehensive User Journeys and Service Blueprints.

• Strong facilitation skills for leading co-creation and design thinking workshops.

• Experience in prototyping services, from low-fidelity to high-fidelity concepts.

• Expert-level English proficiency (written and spoken).

• Proficiency with collaboration and design tools such as FigJam, Miro, or LucidChart.

• Ability to produce clear, visual, and actionable documentation. Preferred Skills:

• Experience in a consulting firm or digital agency environment.

• Familiarity with agile methodologies and cross-functional team collaboration.

• Additional language proficiency (French is likely a strong asset given the location).

• Experience with specific industry sectors relevant to NEXTON's clients (e.g., Finance, Public Sector, Transportation).

📝 Enhancement Note: The requirement for 10+ years of experience and expert-level English, combined with specific tool proficiencies, indicates a senior specialist role. The preference for agency or large enterprise background suggests a need for navigating complex organizational structures and client expectations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing end-to-end Service Design projects, from initial research to implemented solutions.

• Provide clear case studies detailing the design process, methodologies used (Design Thinking, User Journeys, Service Blueprints), and the impact of your work.

• Include examples of co-creation workshop facilitation and how stakeholder alignment was achieved.

• Showcase your ability to create detailed, visual, and actionable service blueprints and user journey maps.

• Highlight experience in rapid prototyping and iterative testing of service concepts. Process Documentation:

• Evidence of creating clear, visually compelling, and actionable documentation for complex service designs.

• Examples of how you've translated research insights into tangible design artifacts and strategic recommendations.

• Documentation demonstrating the mapping of internal processes and customer touchpoints through service blueprints.

📝 Enhancement Note: For a senior Service Designer, the portfolio is paramount. It should not only display creative output but also strategic thinking, process rigor, and demonstrable impact on service quality and user experience within complex organizational settings.

💵 Compensation & Benefits

Salary Range: For a Service Designer with 10+ years of experience in Paris, France, the estimated annual salary range is €65,000 - €90,000 gross. This range can vary based on the specific client engagement, the complexity of the projects, and the candidate's negotiation skills.

Benefits:

• Dynamic Communities: Access to internal expert communities for knowledge sharing and professional development.

• Meet Ups: Opportunities to attend industry events and internal meet-ups for networking and skill enhancement.

• Training Programs: Access to ongoing training to develop new skills and stay current with design trends.

• Sports and Festive Events: Company-sponsored activities promoting employee well-being and team cohesion.

• Sustainable Mobility Allowance: Financial support for eco-friendly commuting options.

• Latest Generation Phone: Provision of a modern mobile device for professional use.

• Full-time employment contract (CDI).

Working Hours: The standard working hours are 40 hours per week, typical for a full-time position in France, with potential for flexibility depending on client project needs.

📝 Enhancement Note: Salary estimation is based on typical market rates for senior Service Designers in Paris, considering the high experience requirement and the consulting nature of the role. Benefits are geared towards professional development and employee well-being, common in the consulting and IT services sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: NEXTON operates within the Digital Transformation, Consulting, and IT Services (ESN) sectors, serving large accounts and pure players in industries like SNCF, Orange, and BNP Paribas. This means the company thrives on innovation, client-centric solutions, and leveraging technology to drive business evolution.

Company Size: With over 450 experts, NEXTON is a significant player, large enough to offer diverse projects and career paths, yet agile enough to maintain a strong sense of community and shared purpose.

Founded: Founded in 2011, NEXTON has established itself over a decade as a trusted partner in digital strategy and innovation, building a robust ecosystem of expertise.

Team Structure:

• The Service Designer will be part of a dynamic team of over 450 experts, specializing in digital, design, agility, product, and development.

• While specific team structures vary by client project, expect to work within multidisciplinary teams, collaborating with product managers, developers, agile coaches, and other specialists.

• Reporting lines will likely depend on the client's organizational structure and the specific project, but will involve close collaboration with project leads and potentially client stakeholders. Methodology:

• NEXTON's approach integrates consulting expertise, creative agency dynamism, and IT service company execution.

• The company fosters a rich ecosystem of knowledge and diverse skills, promoting continuous learning and cross-pollination of ideas.

• Emphasis is placed on digital innovation, agile methodologies, and product-centric development, all underpinned by strong design thinking principles.

Company Website: https://www.nexton.com/

📝 Enhancement Note: The company culture is described as a blend of consulting rigor, creative flair, and technical execution, emphasizing innovation and client success. The size suggests a professional environment with opportunities for growth and networking within specialized communities.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level Service Designer position, akin to a Principal or Lead Service Designer, requiring a minimum of 10 years of experience. The scope involves independent project leadership, complex problem-solving, and significant stakeholder management within client organizations.

Reporting Structure: The Service Designer will likely report to a Project Manager, a Client Partner, or a Head of Design/Innovation within NEXTON, depending on the project structure. They will also collaborate closely with client-side leads and multidisciplinary project teams.

Operations Impact: The Service Designer's impact is directly tied to enhancing client services, improving user experiences, and driving digital innovation. This role contributes to client satisfaction, operational efficiency, and the successful execution of digital transformation strategies, ultimately influencing client business outcomes and NEXTON's reputation.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of Service Design, UX research, or digital strategy.

• Leadership: Transition into roles such as Lead Service Designer, Design Manager, or Head of UX/Design, managing teams and strategic initiatives.

• Client Advisory: Develop into a trusted advisor for key clients, shaping their long-term digital and service strategies.

• Mentorship: Mentor junior designers, sharing knowledge and fostering talent within NEXTON's expert communities.

• Cross-functional Development: Gain exposure to agile methodologies, product management, and development processes, broadening skill sets.

📝 Enhancement Note: With a decade of experience required, this is not an entry-level role. Growth opportunities focus on deepening expertise, moving into leadership, and becoming a strategic advisor, aligning with typical career progression for seasoned design professionals in a consulting environment.

🌐 Work Environment

Office Type: The role is primarily client-facing, meaning the work environment will be dictated by the client's office location in Paris. NEXTON itself likely maintains offices conducive to collaboration, innovation, and expert community building.

Office Location(s): The primary work location is Paris, France. Specific client sites within Paris will vary.

Workspace Context:

• Client Site: Expect a dynamic workspace within large corporate environments, potentially involving agile setups, meeting rooms, and collaborative zones. The environment will be professional and focused on client project delivery.

• NEXTON Community: When not on client site, access to NEXTON's collaborative spaces for internal meetings, training, and community events is likely. These spaces are designed to foster innovation and knowledge sharing.

• Tools & Technology: Access to collaborative tools like Miro, FigJam, and LucidChart will be integral to the daily workflow, facilitating remote and in-person collaboration.

Work Schedule: The standard working schedule is 40 hours per week. However, project deadlines and client needs may occasionally require flexible working hours or occasional overtime, a common aspect of client-facing consulting roles.

📝 Enhancement Note: The work environment is characterized by client-site engagement, emphasizing adaptability and professionalism. The availability of NEXTON's internal community spaces offers a complementary environment for professional development and networking.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess experience, skills, and alignment with the role and company.

• First Interview: Typically with a recruiter or hiring manager to discuss your background, motivations, and initial fit for the role and NEXTON.

• Technical/Case Study Interview: A deeper dive into your Service Design expertise. This may involve discussing past projects in detail, presenting a case study from your portfolio, or tackling a hypothetical design problem. Expect to elaborate on your methodology, decision-making process, and impact.

• Team/Cultural Fit Interview: An opportunity to meet with potential team members or senior stakeholders to assess collaboration style and cultural alignment within NEXTON and its client environments.

• Final Interview: Potentially with senior leadership to confirm suitability and discuss final terms.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your most impactful Service Design projects that best demonstrate your expertise in user research, journey mapping, service blueprints, co-creation, and prototyping.

• Tell a Story: For each project, clearly articulate the problem, your role and approach, the methodologies used, the challenges faced, your solutions, and the measurable outcomes or impact.

• Highlight Process: Emphasize your design process, showing how you move from understanding to ideation, prototyping, and testing. Use visuals effectively (journey maps, blueprints, wireframes, prototypes).

• Showcase Tools: Integrate examples of how you've used tools like Miro, FigJam, or LucidChart to drive collaboration and visualize complex service systems.

• Demonstrate Impact: Quantify results where possible (e.g., improved user satisfaction scores, reduced process times, increased adoption rates). If quantitative data isn't available, articulate qualitative impact clearly.

• Tailor to NEXTON: If possible, subtly align your project examples with the types of clients and challenges NEXTON typically addresses (digital transformation, innovation for large enterprises).

Challenge Preparation:

• Methodology Deep Dive: Be ready to explain Design Thinking and Service Design principles, their phases, and how you adapt them to different contexts.

• Problem-Solving: Practice articulating your approach to ambiguous problems. How would you define the scope, research needs, and initial steps for a new service design challenge?

• Stakeholder Management: Prepare examples of how you've managed diverse stakeholder needs and facilitated consensus in co-creation workshops.

• Tool Proficiency: Be ready to discuss your experience with collaborative tools and how you use them to facilitate design processes.

📝 Enhancement Note: The interview process emphasizes practical application of design skills, strategic thinking, and collaborative capabilities. A strong, well-prepared portfolio is critical for showcasing these attributes effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Collaboration & Ideation: Miro, FigJam, LucidChart (essential for mapping, ideation, and workshop facilitation).

• Prototyping: While not explicitly mentioned, tools like Figma, Sketch, Adobe XD, or even physical prototyping materials might be used depending on the project's needs.

• Research & Analysis: Tools for qualitative data analysis, survey platforms (e.g., SurveyMonkey, Typeform), and potentially user testing platforms.

Analytics & Reporting:

• While direct analytics tool expertise isn't listed as a core requirement, understanding how to interpret data from user analytics, A/B testing results, and customer feedback platforms is crucial for informing service design decisions. CRM & Automation:

• Familiarity with CRM systems (like Salesforce) and automation platforms can be beneficial for understanding the broader customer lifecycle and operational aspects that influence service design, though not primary tools for the role.

📝 Enhancement Note: The emphasis is heavily on collaborative ideation and visualization tools. Proficiency in Miro, FigJam, and LucidChart is explicitly required, indicating their central role in the Service Designer's daily workflow and client interactions.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to constantly explore new ideas and solutions to enhance digital services and user experiences.

• Collaboration: A strong belief in working together across disciplines and with clients to achieve shared goals.

• Excellence: A commitment to high-quality work, meticulous process, and delivering tangible value.

• Client Focus: Dedication to understanding and meeting client needs, driving their success through expert guidance.

• Continuous Learning: An ethos of staying ahead of industry trends and continuously developing skills.

Collaboration Style:

• Cross-functional Integration: Seamlessly working with product managers, developers, business analysts, and client teams to ensure holistic service solutions.

• Facilitative Leadership: Guiding discussions and workshops to foster open communication, diverse perspectives, and collective problem-solving.

• Transparent Communication: Maintaining clear and consistent communication with all stakeholders regarding progress, insights, and recommendations.

• Feedback-Driven: Actively seeking and incorporating feedback to refine designs and ensure alignment.

📝 Enhancement Note: NEXTON's culture appears to value a blend of innovation, teamwork, and client-centricity, supported by a commitment to continuous improvement and professional development. The collaborative style is expected to be proactive and facilitative.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Client Structures: Adapting designs and strategies to fit the unique organizational cultures, processes, and technical landscapes of large enterprise clients.

• Balancing User Needs with Business Constraints: Finding innovative solutions that satisfy user desires while remaining feasible within client budgets, timelines, and technical limitations.

• Driving Adoption of New Services: Ensuring that designed services are not only effective but also embraced and utilized by end-users and internal stakeholders.

• Measuring Service Impact: Developing robust methods to track and demonstrate the value and effectiveness of designed services, especially in environments where data might be fragmented.

Learning & Development Opportunities:

• Industry Conferences & Certifications: Opportunities to attend leading design and innovation conferences and pursue relevant certifications.

• Internal Skill Development: Access to NEXTON's training programs and dynamic communities to deepen expertise in Service Design, UX, digital strategy, and emerging technologies.

• Mentorship Programs: Potential for mentorship from senior leaders within NEXTON, guiding career progression and skill development.

• Diverse Project Exposure: Working on a variety of client projects across different industries provides broad experience and exposure to diverse challenges.

📝 Enhancement Note: The challenges inherent in this role are typical for senior consultants working with large clients, requiring strong problem-solving, adaptability, and strategic thinking. Growth opportunities are well-structured to support career advancement and continuous skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to uncover unmet user needs that weren't initially apparent. What was your research process, and how did you translate those needs into a service solution?" (Focus on research depth, user empathy, and solution design.)

• "How do you approach facilitating a co-creation workshop with stakeholders who have conflicting priorities? Walk us through your strategy and how you ensure alignment." (Highlight facilitation techniques, conflict resolution, and consensus-building.)

• "Imagine a client wants to improve their customer onboarding process. What would be your first steps as a Service Designer, and what kinds of deliverables would you aim for?" (Demonstrate your structured approach to problem-solving and deliverable planning.)

• "Describe a complex service blueprint you've created. What were the key insights, and how did it inform tangible improvements?" (Showcase your ability to map complex systems and derive actionable insights.) Company & Culture Questions:

• "What attracts you to NEXTON and our approach to digital innovation?" (Research NEXTON's values, client base, and methodology.)

• "How do you see yourself contributing to our community of experts and fostering knowledge sharing?" (Emphasize your collaborative spirit and willingness to mentor/learn.)

• "How do you ensure your service designs align with business objectives while prioritizing user needs?" (Demonstrate your strategic thinking and ability to balance competing demands.) Portfolio Presentation Strategy:

• Start with the 'Why': Clearly articulate the client's problem or opportunity and the project's objective.

• Show Your Process: Guide the interviewer through your methodology step-by-step, from research to ideation, prototyping, and testing. Use your journey maps and service blueprints as visual aids.

• Explain Your Role: Be specific about your contributions, especially if it was a team project.

• Highlight Collaboration: Discuss how you involved stakeholders and managed their input.

• Quantify Impact: Present the results or outcomes of your work, using metrics or clear qualitative descriptions of success.

• Use Your Tools: If discussing workshops, mention how tools like Miro or FigJam facilitated the process.

📝 Enhancement Note: Preparation should focus on demonstrating not just design skills, but also strategic thinking, facilitation prowess, and the ability to operate effectively in a client-facing consulting role.

📌 Application Steps

To apply for this Service Designer position:

• Submit your application through the provided link on SmartRecruiters.

• Curate Your Portfolio: Select your strongest Service Design projects that clearly illustrate your 10+ years of experience, highlighting your expertise in Design Thinking, user research, journey mapping, service blueprinting, co-creation, and prototyping. Ensure each case study tells a compelling story of problem, process, solution, and impact.

• Tailor Your Resume: Emphasize achievements and responsibilities that align with the core requirements, such as leading complex projects, facilitating workshops, and working in agency or large enterprise environments. Use keywords from the job description naturally.

• Prepare Your Presentation: Rehearse presenting 1-2 key portfolio projects. Be ready to articulate your design process, decision-making rationale, and the measurable outcomes of your work. Practice explaining your experience with tools like Miro, FigJam, and LucidChart.

• Research NEXTON: Understand NEXTON's mission, values, client base, and approach to digital innovation. Prepare thoughtful questions about the role, team, and company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---