Sr UX Product Designer

📍 Job Overview

Job Title: Sr UX Product Designer

Company: Mayo Clinic

Location: Rochester, MN, United States

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-08-27

Experience Level: 5-10 Years

Remote Status: Remote OK (within United States)

🚀 Role Summary

• Drive the end-to-end user experience design for digital health products, focusing on patient-centricity and seamless integration within Mayo Clinic's digital ecosystem.

• Analyze complex user needs and translate them into intuitive design solutions across multiple platforms, including web, mobile, and connected health devices.

• Collaborate closely with cross-functional teams, including product management, engineering, and research, to advocate for user needs and deliver high-quality, accessible digital experiences.

• Contribute to the evolution and maintenance of Mayo Clinic's Digital Design Language, ensuring consistency and adherence to established standards.

• Mentor junior designers and champion human-centered design principles throughout the product development lifecycle.

📝 Enhancement Note: While the title is "Sr UX Product Designer," the description heavily emphasizes core UX responsibilities like user journeys, wireframing, and information architecture, with product strategy being a collaborative effort. The role is deeply embedded within a healthcare technology context, requiring a strong understanding of patient needs and data sensitivity. The remote option is specified for the US, indicating a hybrid or remote-first approach for eligible candidates.

📈 Primary Responsibilities

• Analyze human-centered design research insights and user feedback to conceptualize and plan effective Use Cases, User Journeys, User Flow Diagrams, Navigation Structures, and Information Architecture.

• Design intuitive and user-friendly interfaces for a variety of digital platforms, including responsive web, native mobile applications, smartwatches, kiosks, and connected health monitoring devices.

• Create and deliver comprehensive design artifacts, including Storyboards, Wireframes, Interface Modules, Pages, Prototypes, and detailed Design Specifications.

• Evaluate designs against project-specific and enterprise standard metrics, ensuring alignment with usability goals and business requirements.

• Design and ensure adherence to WCAG 2.0 AA Accessibility Standards, making digital healthcare accessible to all users.

• Collaborate with the Experience Design team to maintain, grow, and implement Mayo Clinic's Digital Design Language, promoting consistency and brand integrity.

• Facilitate Design Workshops to synthesize divergent ideas and drive consensus towards cohesive Design Proposals.

• Provide oversight and guidance to external vendors involved in the Experience Design scope of work.

• Stay abreast of current User Experience methods and industry trends, applying innovative processes and methods to enhance the design function.

• Mentor and guide junior Experience Designers, fostering their professional growth and ensuring quality in their work.

📝 Enhancement Note: The responsibilities highlight a comprehensive UX design process, from research analysis and strategy to detailed artifact creation and accessibility compliance. The emphasis on "easy, clear, useful and pleasing" design criteria is a key differentiator for this role within Mayo Clinic's unique healthcare environment.

🎓 Skills & Qualifications

Education: High School Diploma/GED required.

Experience: Minimum of 7 years of experience in User Experience (UX) design or a closely related field.

Required Skills:

• Deep understanding of the Human-Centered Design (HCD) process and its application in product development.

• Working knowledge of current User Experience methods and best practices.

• Excellent visual communication skills with a refined ability to clarify complex problems through design.

• Exceptional interpersonal and communication skills, including confident presentation abilities to diverse stakeholders.

• Proven ability to design user experiences specifically for individuals with serious and complex medical conditions, demonstrating empathy and understanding.

• Strong self-motivation and excellent organizational skills, with a demonstrated ability to lead critical projects to completion.

• Demonstrated knowledge of current Design industry trends and the ability to apply them to operations and product strategy.

• Understanding of the ethical and professional considerations in design, particularly concerning sensitive patient medical data.

• Experience working with Accessibility concerns for Digital products, including a perspective on how to infuse accessibility throughout the product development process.

• End-to-end knowledge of all stages of User Experience Design, from sketching and prototyping to iteration, refinement, and evaluation.

• Familiarity with the working methods of colleagues in Experience Design, such as Researchers and Front End Engineers, to foster effective collaboration.

• Ability to communicate clearly and effectively to project teams and executive leadership.

• Demonstrated use of an iterative design cycle method to refine products based on feedback and testing.

• Proficiency with design tools and platforms such as Adobe CS, Sketch, Figma, Mural, and Invision.

• Experience working within Scrum Agile methodology, including defining User Stories as part of sprint planning. Preferred Skills:

• Experience in the healthcare technology sector.

• Familiarity with Mayo Clinic's specific digital platforms and systems.

• Experience in mentoring junior designers.

• Understanding of security and privacy protocols related to patient medical data.

📝 Enhancement Note: The qualifications emphasize a blend of technical UX skills, strong soft skills (communication, empathy, leadership), and a deep understanding of the healthcare context, including patient needs and data sensitivity. The requirement for 7 years of experience with a High School Diploma indicates a focus on practical, applied expertise over formal academic degrees for this senior role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of UX design projects demonstrating the full lifecycle from discovery to delivery, with a focus on user research and problem-solving.

• Include case studies that clearly articulate the problem statement, your role, the design process employed, key decisions made, and the measurable outcomes or impact.

• Highlight projects that demonstrate your ability to design for complex user needs, particularly in healthcare or regulated environments.

• Present examples of how you have applied Human-Centered Design (HCD) principles and iterative design cycles to refine products.

• Include designs that meet accessibility standards (e.g., WCAG 2.0 AA) and demonstrate your understanding of inclusive design. Process Documentation:

• Provide examples of user journey maps, user flow diagrams, and information architecture that illustrate your strategic thinking and planning capabilities.

• Showcase wireframes, prototypes, and high-fidelity mockups that demonstrate your visual design and interaction design skills.

• Include design specifications that clearly communicate design intent to development teams.

• Document your experience in facilitating design workshops and synthesizing stakeholder input.

📝 Enhancement Note: A strong portfolio is critical for this senior role. It should not only showcase visual design skills but also deeply illustrate the candidate's strategic thinking, problem-solving approach, and ability to manage complex design processes within a regulated environment like healthcare. Demonstrating impact through metrics and user feedback is paramount.

💵 Compensation & Benefits

Salary Range: An estimated salary range for a Sr UX Product Designer in Rochester, MN, with 7+ years of experience, falls between $141,000 and $204,500 annually. This estimate is based on industry benchmarks for senior UX roles in major metropolitan areas, considering the reputation and benefits offered by a leading healthcare institution like Mayo Clinic.

Benefits:

• Medical: Multiple plan options available to suit individual and family needs.

• Dental: Coverage through Delta Dental or a reimbursement account for flexible options.

• Vision: An affordable plan with a national network for comprehensive eye care.

• Pre-Tax Savings: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for eligible medical and dependent care expenses.

• Retirement: A competitive retirement package designed to secure employees' financial future.

• Continuing Education: Investment in ongoing learning and professional development.

• Advancement Opportunities: Clear pathways for career growth and progression within Mayo Clinic.

Working Hours: Typically 40 hours per week, with potential for flexibility given the remote-friendly nature of the role.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for senior UX roles in comparable US markets and the benefits package highlighted by Mayo Clinic. The specific salary will depend on the candidate's experience, qualifications, and negotiation. The benefits package is robust, reflecting Mayo Clinic's commitment to employee well-being and career longevity.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare, Digital Health Technology, Medical Research, and Education. Mayo Clinic is renowned globally for its patient care, research, and education, now expanding significantly into digital health.

Company Size: Extremely Large (Mayo Clinic is a major healthcare system with tens of thousands of employees across multiple campuses and international locations).

Founded: 1889. Mayo Clinic has a long-standing history of innovation and patient-first care, which now extends to its digital transformation initiatives.

Team Structure:

• This role is part of a new, growing Center for Digital Health at Mayo Clinic.

• The UX Designer will be embedded within product teams, working in close partnership with Product Managers, Engineers, Researchers, and other Experience Designers.

• The team structure emphasizes cross-functional collaboration and agile methodologies.

• Reporting likely goes through a Design Lead or Director within the Digital Health division. Methodology:

• Human-Centered Design (HCD): This is a core organizational value and design methodology, emphasizing deep understanding of patient and physician needs.

• Agile/Scrum: The team operates within Scrum Agile methodologies, focusing on iterative development and sprint planning.

• Data-Driven Design: Designs are evaluated against enterprise metrics, and insights from research and analytics inform design decisions.

• Collaborative Design: Design workshops and close partnership with product and engineering are key to synthesizing ideas and building cohesive solutions.

Company Website: https://www.mayoclinic.org/

📝 Enhancement Note: Mayo Clinic's culture is deeply rooted in its patient-first mission. The new Center for Digital Health represents a significant investment in innovation, blending a traditional, respected healthcare institution with cutting-edge digital solutions. The emphasis on HCD and collaboration is central to how design is approached here.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is for an experienced UX Designer who can independently lead design efforts, mentor others, and influence product strategy. It sits at a crucial point where deep design expertise meets strategic product input.

Reporting Structure: Likely reports to a Design Manager or Director within the Center for Digital Health, with close collaboration with Product Managers and Engineering Leads.

Operations Impact: The UX Designer plays a critical role in shaping the digital patient experience, directly impacting patient engagement, satisfaction, adherence to treatment plans, and the overall scalability and sustainability of digital healthcare services. Their work contributes to Mayo Clinic's mission by making healthcare more accessible and effective through technology.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX design, such as interaction design, information architecture, accessibility, or user research within the healthcare domain.

• Leadership: Transition into a Lead UX Designer or Design Manager role, overseeing design teams and strategic initiatives.

• Product Strategy: Grow influence in product strategy, contributing more significantly to roadmap planning and feature definition.

• Cross-functional Expertise: Develop a deeper understanding of healthcare operations, clinical workflows, and the technical aspects of digital health platforms.

• Mentorship: Continue to mentor junior designers, developing leadership and coaching skills.

📝 Enhancement Note: This senior role offers significant opportunities for both deep specialization in UX within a complex, impactful industry and for developing leadership skills. The growth potential is tied to contributing to Mayo Clinic's digital transformation and influencing the future of healthcare delivery.

🌐 Work Environment

Office Type: Hybrid/Remote-friendly. While Mayo Clinic has physical campuses, this role is noted as "Remote OK" within the US, suggesting a flexible work arrangement that may involve occasional travel to a Mayo Clinic campus for key meetings or workshops.

Office Location(s): Primarily Rochester, MN, but with the flexibility for remote work within the United States. Other major Mayo Clinic campuses include Phoenix/Scottsdale, AZ, and Jacksonville, FL.

Workspace Context:

• Collaborative Environment: Expect close collaboration with product, engineering, and research teams, likely utilizing digital collaboration tools.

• Operations Tools & Technology: Access to industry-standard design tools (Figma, Sketch, Adobe CS, Mural, Invision) and potentially internal Mayo Clinic design systems.

• Operations Team Interaction: Regular interaction with a growing team of designers, product managers, and engineers focused on digital health innovation.

Work Schedule: Standard full-time hours (approximately 40 hours per week) are expected, with flexibility often afforded to senior roles, especially those working remotely. The focus is on project delivery and meeting deadlines within agile sprints.

📝 Enhancement Note: The "Remote OK" designation within the US opens up the role to a wider talent pool. The work environment will likely be a blend of independent remote work and collaborative virtual or in-person sessions with the broader digital health team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on experience relevant to UX design, HCD, and healthcare.

• Portfolio Review & Screening Call: Candidates will likely be asked to present their portfolio, highlighting key projects that demonstrate their skills in problem-solving, design process, and impact. This will be followed by a call to discuss experience and fit.

• Technical Interview/Design Challenge: A practical exercise may be given, such as a small design challenge or a deep dive into a specific case study from your portfolio, assessing your problem-solving approach, design thinking, and ability to articulate rationale.

• Team/Stakeholder Interviews: Interviews with potential peers (other designers, engineers, product managers) and leadership to assess collaboration skills, cultural fit, and strategic thinking.

• Final Interview: May involve senior leadership or the hiring manager to discuss overall fit and compensation.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your skills for this specific role. Prioritize projects that demonstrate HCD, complex problem-solving, accessibility, and measurable impact.

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the design process you followed (research, ideation, prototyping, testing, iteration), the challenges encountered, and the final outcomes or learnings. Use visuals effectively to support your narrative.

• Quantify Impact: Whenever possible, include metrics that demonstrate the success of your designs (e.g., improved user satisfaction, increased task completion rates, reduced error rates, higher adoption).

• Highlight Healthcare/Complex Systems: If you have experience in healthcare or designing for complex systems, make this prominent. Emphasize your understanding of patient needs and data sensitivity.

• Accessibility Focus: Dedicate a section or highlight how you incorporate accessibility into your design process.

Challenge Preparation:

• Revisit HCD Principles: Be ready to discuss and apply HCD principles to hypothetical scenarios.

• Practice Design Thinking: Think through how you would approach a new problem from user research to final design.

• Articulate Rationale: Be prepared to explain why you made certain design decisions, backing them up with user needs, business goals, or design principles.

• Understand Mayo Clinic's Mission: Research Mayo Clinic's values, especially "the needs of the patient come first," and how this influences design.

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio and your ability to articulate your design process and rationale, especially within the context of healthcare. Demonstrating empathy, collaboration, and a data-informed approach will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop, After Effects), Invision.

• Collaboration & Ideation: Mural, Miro, or similar digital whiteboarding tools.

• User Research & Testing: Tools for usability testing, user surveys, and feedback collection (specific tools may vary).

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and measure design impact.

• Experience interpreting data to inform design decisions and iterate on solutions. CRM & Automation:

• While not a direct CRM role, understanding how user data is managed and how digital platforms integrate with broader healthcare systems (potentially including EHR/EMR interfaces) is beneficial.

📝 Enhancement Note: Proficiency in industry-standard UX design tools is essential. The ability to work with collaborative platforms and understand how design integrates with analytics and potentially broader healthcare IT systems is highly valued.

👥 Team Culture & Values

Operations Values:

• Patient First: This is the overarching principle guiding all work at Mayo Clinic. Designs must prioritize patient well-being, safety, and experience.

• Integrity: Upholding the highest ethical standards, especially concerning patient data privacy and security.

• Teamwork: A strong emphasis on collaboration across disciplines to achieve shared goals.

• Innovation: A commitment to finding new and better ways to deliver care through technology.

• Excellence: Striving for the highest quality in all aspects of work, from design execution to user experience.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work seamlessly with product managers, engineers, researchers, and clinical stakeholders.

• Open Communication: Encouraging open dialogue, constructive feedback, and shared problem-solving.

• Iterative Process: Embracing feedback loops and continuous improvement in design and product development.

• Knowledge Sharing: Actively participating in design critiques, sharing learnings, and contributing to the growth of the design community within Mayo Clinic.

📝 Enhancement Note: The culture is deeply aligned with Mayo Clinic's mission. Candidates should demonstrate empathy, a strong ethical compass, and a collaborative spirit, all focused on improving patient care through innovative digital solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Needs: Creating intuitive experiences for users dealing with serious and complex medical conditions requires a high degree of empathy, research rigor, and careful consideration of user states.

• Data Sensitivity & Security: Navigating the stringent requirements for patient data privacy and security within healthcare regulations (like HIPAA) while delivering user-friendly experiences.

• Legacy Systems Integration: Potentially integrating new digital solutions with existing, complex healthcare IT infrastructure.

• Cross-Disciplinary Alignment: Ensuring clear communication and alignment between design, product, and engineering teams, especially within a large, established organization undergoing digital transformation.

• Rapidly Evolving Digital Health Landscape: Staying ahead of technological advancements and user expectations in the fast-paced digital health sector.

Learning & Development Opportunities:

• Healthcare UX Specialization: Gain deep expertise in UX design specifically for the healthcare industry, understanding clinical workflows, patient journeys, and regulatory environments.

• Advanced Accessibility: Become a subject matter expert in digital accessibility for complex applications.

• Product Strategy Influence: Grow from a design executor to a strategic partner, influencing product roadmaps and business objectives.

• Mentorship & Leadership: Develop leadership skills through mentoring junior designers and potentially leading design initiatives.

• Industry Conferences & Certifications: Opportunities to attend relevant UX and healthcare technology conferences and pursue certifications.

📝 Enhancement Note: This role offers significant challenges that are also excellent growth opportunities. Overcoming these challenges will build highly valuable expertise in a critical and growing field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a user group with complex or sensitive needs. How did you approach understanding their challenges and ensuring your design was empathetic and effective?" (Focus on HCD, research, and empathy)

• "Walk us through a challenging project where you had to balance user needs with business requirements or technical constraints. What was your process, and what was the outcome?" (Focus on problem-solving, negotiation, and iterative design)

• "How do you ensure accessibility is integrated into your design process from the outset, rather than being an add-on?" (Focus on WCAG, inclusive design, and proactive implementation)

• "Imagine we're launching a new feature for patients to track their chronic condition at home. What are the first steps you would take as a UX designer?" (Focus on your initial approach, research methods, and strategy) Company & Culture Questions:

• "What interests you about Mayo Clinic and its mission, particularly in the context of digital health?" (Demonstrate research into Mayo Clinic's values and digital initiatives)

• "How do you approach collaborating with engineers and product managers? Can you give an example of a successful cross-functional collaboration?" (Focus on teamwork, communication, and shared problem-solving)

• "How do you stay updated on the latest UX trends and technologies, especially within the healthcare sector?" (Showcase continuous learning and industry engagement) Portfolio Presentation Strategy:

• Structure: For each project, clearly define the "Problem," "My Role," "Process," "Solution," and "Outcome/Impact."

• Emphasize Process: Don't just show final screens; explain how you got there. Highlight your research methods, iteration loops, and decision-making rationale.

• Quantify Results: Use data and metrics to demonstrate the effectiveness of your designs whenever possible.

• Accessibility & Empathy: Explicitly call out how you addressed accessibility and user empathy in your chosen projects.

• Be Prepared for Questions: Anticipate questions about your design choices, challenges, and how you would handle specific scenarios related to healthcare.

📝 Enhancement Note: Prepare to deeply articulate your design process, demonstrate empathy for healthcare users, and connect your work to Mayo Clinic's patient-first mission. Your portfolio and your ability to explain your rationale will be key differentiators.

📌 Application Steps

To apply for this Sr UX Product Designer position:

• Submit your application through the provided link on the Mayo Clinic Careers portal.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight experience in Human-Centered Design, complex problem-solving, accessibility, and designing for sensitive user groups, ideally within healthcare.

• Resume Optimization: Use keywords from the job description such as "User Experience Design," "Human-Centered Design," "Wireframing," "Prototyping," "Accessibility," "WCAG 2.0 AA," and specific design tools. Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process and project outcomes clearly and concisely. Prepare to discuss your approach to challenges and collaboration, and research Mayo Clinic's mission and digital health initiatives.

• Company Research: Thoroughly understand Mayo Clinic's commitment to patient care, its reputation, and its strategic direction in digital health. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.