Sr UX Product Designer

📍 Job Overview

Job Title: Sr UX Product Designer

Company: Mayo Clinic

Location: Rochester, MN, United States

Job Type: Full time

Category: UX/Product Design

Date Posted: 2026-08-27T23:34:10

Experience Level: 7+ Years

Remote Status: Remote Solely

🚀 Role Summary

• Design and plan user interactions for digital healthcare systems, focusing on patient and physician needs.

• Develop user experience strategies, including User Journeys, User Flow Diagrams, and Information Architecture.

• Collaborate with Product and Engineering teams to advocate for user needs and deliver seamless digital experiences.

• Create and deliver design artifacts such as Storyboards, Wireframes, Prototypes, and Design Specifications.

• Ensure digital properties meet WCAG 2.0 AA Accessibility Standards and adhere to Mayo Clinic's Digital Design Language.

📝 Enhancement Note: This role is positioned as a Senior UX Product Designer within Mayo Clinic's new Center for Digital Health, emphasizing the creation of a state-of-the-art integrated digital system. The focus is on human-centered design principles to ensure digital healthcare is accessible, scalable, and sustainable.

📈 Primary Responsibilities

• Analyze research findings and recommendations from human-centered design processes to inform design decisions.

• Plan and deliver Use Cases, User Journeys, User Flow Diagrams, Navigation Structures, and Information Architecture to optimize user experience.

• Partner with Product and Engineering teams to shape products that advocate for user needs, meet business requirements, and contribute to a best-in-class user experience throughout the product lifecycle.

• Design user interfaces and experiences for a variety of platforms including browsers, responsive web, native apps, smartwatches, kiosks, web-connected health monitoring devices, and other consumer and health interfaces.

• Create and deliver Storyboards, Wireframes, Interface Modules and Pages, Prototypes, and detailed Design Specifications.

• Evaluate designs against project-specific and enterprise standard metrics, ensuring alignment with Mayo Clinic's design standards.

• Understand and design to meet WCAG 2.0 AA Accessibility Standards, ensuring inclusivity and usability for all users.

• Collaborate with the broader Experience Design team to maintain, grow, implement, and refine Mayo Clinic's Digital Design Language, ensuring consistency and brand integrity.

• Facilitate Design Workshops, synthesizing divergent ideas into cohesive Design Proposals and driving consensus.

• Provide oversight and guidance to external vendors who may be assisting with Experience Design scope of work, ensuring quality and alignment with project goals.

📝 Enhancement Note: The responsibilities highlight a deep engagement in the entire product development lifecycle, from research and strategy to detailed design and vendor management. The emphasis on accessibility and a unified Digital Design Language signifies a mature design practice within Mayo Clinic.

🎓 Skills & Qualifications

Education: High School Diploma or GED required. A Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is highly preferred for a Senior level role.

Experience: A minimum of 7 years of progressive experience in User Experience (UX) Design, Product Design, or Interaction Design, with a strong portfolio demonstrating successful product launches and user-centered design solutions. Experience within the healthcare industry or for complex enterprise systems is a significant advantage.

Required Skills:

• Proven expertise in User Experience (UX) Design and Product Design principles.

• Strong understanding of Human-Centered Design (HCD) processes and methodologies.

• Proficiency in creating User Journeys, User Flow Diagrams, Information Architecture, and wireframing.

• Experience with prototyping tools (e.g., Figma, InVision, Sketch, Adobe XD) to create interactive mockups.

• Demonstrated ability to analyze user research findings and translate them into actionable design solutions.

• Deep knowledge of accessibility standards, specifically WCAG 2.0 AA compliance, and experience designing accessible interfaces.

• Excellent visual communication skills, with the ability to articulate design concepts clearly and persuasively.

• Experience facilitating design workshops and synthesizing diverse feedback into cohesive proposals.

• Familiarity with Agile and Scrum development methodologies, including collaboration with engineering and product teams. Preferred Skills:

• Experience in the healthcare technology sector, understanding patient and provider workflows.

• Proficiency with a wide range of design and collaboration tools, including Adobe Creative Suite, Sketch, Figma, Mural, and InVision.

• Experience in developing and maintaining a Digital Design Language or Design System.

• Ability to provide oversight and manage external vendors for design-related services.

• Experience with user research methodologies and conducting usability testing.

• Understanding of responsive web design principles and native mobile application design patterns.

📝 Enhancement Note: The requirement for a high school diploma/GED with 7+ years of experience suggests that practical experience and a strong portfolio are highly valued over formal education alone. The preferred skills point towards a need for a candidate who can hit the ground running with established tools and methodologies, while also contributing to the evolution of Mayo Clinic's digital design practice.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 significant UX/Product Design projects, with at least one project demonstrating a complex digital health or enterprise system.

• Each project case study should clearly articulate the problem statement, user research insights, design process, key design decisions, and measurable outcomes or impact.

• Demonstrations of wireframes, user flows, interactive prototypes, and final UI designs are essential.

• Evidence of applying human-centered design principles and accessibility standards (WCAG 2.0 AA) in your work.

• Include examples of how you have collaborated with cross-functional teams (product managers, engineers, researchers) and managed stakeholder expectations. Process Documentation:

• Showcase your ability to document design processes, including user journey mapping, information architecture diagrams, and detailed design specifications.

• Provide examples of how you have contributed to or maintained a Digital Design Language or Design System.

• Demonstrate your approach to iterative design, including how you incorporate feedback from user testing and stakeholder reviews.

• Include evidence of designing for multiple platforms (web, mobile, etc.) and understanding platform-specific design patterns.

📝 Enhancement Note: For a Senior UX Product Designer role, the portfolio needs to go beyond just showcasing aesthetics. It must demonstrate strategic thinking, a deep understanding of user-centered processes, problem-solving capabilities, and the ability to deliver tangible results within complex environments like healthcare. The emphasis on documentation and design systems indicates a need for a candidate who can contribute to scalable design practices.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Sr. UX Product Designers in Rochester, MN with 7+ years of experience, the estimated salary range is $141,000 to $204,500 annually. This estimate considers the cost of living in Rochester, MN, and the specialized nature of healthcare UX design within a renowned institution like Mayo Clinic.

Benefits:

• Medical: Multiple plan options available to suit individual and family needs.

• Dental: Choice between Delta Dental coverage or a reimbursement account for flexible dental care expenses.

• Vision: An affordable vision plan with access to a national network of providers.

• Pre-Tax Savings: Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible medical and dependent care expenses, offering tax advantages.

• Retirement: A competitive retirement package designed to secure your long-term financial future.

• Continuing Education: Opportunities for ongoing professional development, including courses, certifications, and advancement programs.

• Paid Time Off: (Assumed, standard for full-time roles) Generous paid time off for vacation, sick leave, and holidays.

• Life Insurance: (Assumed, standard for full-time roles) Employer-provided life insurance coverage.

Working Hours: 40 hours per week, with a standard Monday to Friday work schedule. The role is remote, offering flexibility in daily work patterns as long as core responsibilities and collaboration needs are met.

📝 Enhancement Note: The salary range is an estimation based on publicly available data for similar roles and locations. Mayo Clinic is known for its comprehensive benefits, and the listed items are explicitly mentioned in the job description, with additional standard benefits assumed for a full-time position at a major healthcare institution.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare, Medical Research, and Education. Mayo Clinic is a global leader in patient care, research, and education, renowned for its integrated practice and commitment to advancing health.

Company Size: Over 30,000 employees (as per LinkedIn data), indicating a large, complex, and well-established organization with extensive resources and a significant impact on healthcare.

Founded: 1889. This long history signifies stability, deep-rooted expertise, and a culture that values tradition alongside innovation.

Team Structure:

• Digital Health Center: The role is part of a newly established Center for Digital Health, suggesting a dynamic, growth-oriented environment focused on innovation and transformation.

• Experience Design Team: The UX Designer will collaborate closely with a dedicated Experience Design team, indicating a structured approach to design within the organization. This team likely comprises various design specialists.

• Cross-Functional Collaboration: The role explicitly mentions partnership with Product and Engineering teams, highlighting a highly collaborative ecosystem where UX designers work alongside technical and product stakeholders to bring digital solutions to life.

Methodology:

• Human-Centered Design: The core methodology for this role, emphasizing deep understanding of user (patient and physician) needs as the foundation for all design decisions.

• Agile/Scrum: Design work will likely integrate with Agile development sprints, requiring iterative design, rapid prototyping, and close collaboration with engineering.

• Data-Driven Design: Design decisions will be informed by user research insights, performance metrics, and accessibility standards, aiming for measurable improvements in user experience and health outcomes.

Company Website: https://www.mayoclinic.org/

📝 Enhancement Note: The establishment of a dedicated Center for Digital Health signals a significant strategic investment by Mayo Clinic in its digital future. This implies a culture that is increasingly embracing digital transformation, while still being grounded in its long-standing patient-first philosophy and established reputation. The UX Designer will be instrumental in shaping this new digital frontier.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Product Designer role, signifying a high level of expertise and autonomy. The individual is expected to lead design initiatives, mentor junior designers, and influence product strategy. The scope involves designing for complex, mission-critical digital health systems, requiring a blend of creative problem-solving and rigorous application of design principles.

Reporting Structure: The role likely reports to a Design Lead or Director within the Center for Digital Health or the broader Experience Design team. Collaboration will be extensive with Product Managers, Engineering Leads, UX Researchers, and other cross-functional stakeholders.

Operations Impact: The UX Designer's impact is critical to the success of Mayo Clinic's digital health initiatives. By creating intuitive, accessible, and effective digital experiences, they directly contribute to:

• Improved patient engagement and satisfaction.

• Enhanced clinical workflows and physician efficiency.

• Increased adoption and utilization of digital health tools.

• Better health outcomes through seamless access to care and information.

• Mayo Clinic's reputation as an innovator in digital healthcare delivery. Growth Opportunities:

• Leadership Development: Opportunities to lead design projects, mentor junior designers, and potentially move into a Lead UX Designer or Design Manager role within the Center for Digital Health.

• Specialization: Deepen expertise in specific areas of digital health UX, such as patient portals, telehealth platforms, remote monitoring, or AI-driven health insights.

• Skill Expansion: Develop skills in emerging technologies and design methodologies relevant to healthcare, such as personalized medicine interfaces or advanced data visualization for health analytics.

• Cross-Departmental Mobility: Potential to move into product management, UX research leadership, or other strategic roles within Mayo Clinic, leveraging a deep understanding of user needs and digital product development.

• Industry Influence: Contribute to shaping the future of digital healthcare design through presentations, publications, or participation in industry forums.

📝 Enhancement Note: The Senior title and the context of a new digital health center suggest a high-impact role with significant potential for professional growth. Mayo Clinic's commitment to employee development, as noted in the job description, further reinforces the opportunities for advancement and skill enhancement within this position.

🌐 Work Environment

Office Type: This is a fully remote position ("Remote Solely"). While there may not be a physical office for this specific role, Mayo Clinic's overall environment is one of a large, established healthcare institution committed to patient care and innovation.

Office Location(s): While the role is remote and based in the United States, Mayo Clinic has major campuses in Rochester, Minnesota; Phoenix/Scottsdale, Arizona; and Jacksonville, Florida, along with numerous Mayo Clinic Health System locations throughout the Midwest and international sites. This distributed presence means collaboration will occur across various regions.

Workspace Context:

• Remote Collaboration: The primary workspace will be a home office environment, requiring self-discipline and effective use of digital collaboration tools.

• Digital Tools: Access to a robust suite of digital design and collaboration tools (e.g., Figma, InVision, Mural, video conferencing) will be essential for seamless interaction with the distributed team.

• Team Interaction: Regular virtual meetings, design critiques, and team sync-ups will be crucial for maintaining connection and fostering a collaborative spirit within the UX and Digital Health teams.

• Focus on Output: The remote nature emphasizes a focus on deliverables, impact, and effective communication, rather than on physical presence in an office.

Work Schedule: The standard work schedule is 40 hours per week, typically Monday through Friday. While remote, maintaining consistent availability for core working hours and critical team meetings is expected to facilitate collaboration across time zones and with other departments.

📝 Enhancement Note: The fully remote nature of this Senior UX role signifies Mayo Clinic's embrace of flexible work arrangements for specialized positions. It requires a candidate who is highly self-motivated, adept at remote collaboration, and capable of maintaining productivity and team engagement without a traditional office setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience against the role requirements.

• Hiring Manager Interview: A conversation with the hiring manager to discuss your background, motivation for applying, and understanding of the role and Mayo Clinic's mission.

• Design Exercise/Case Study Presentation: You will likely be asked to present a detailed case study from your portfolio, walking through a specific project from problem definition to solution and impact. Alternatively, a practical design exercise may be given to assess your design thinking and problem-solving skills.

• Team/Cross-Functional Interviews: Interviews with members of the UX team, Product Management, and Engineering to evaluate your collaboration style, technical understanding, and cultural fit.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your senior-level skills, problem-solving abilities, and impact, particularly those involving complex systems or healthcare.

• Tell a Story: For each case study, clearly articulate the "why" – the user problem or business challenge – and your role in solving it. Detail your process, key decisions, and the quantifiable results or lessons learned.

• Highlight Process & Impact: Emphasize your human-centered design methodology, how you incorporated user research, accessibility standards, and how your design decisions led to positive outcomes.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Provide context for each artifact (wireframe, prototype, final UI).

• Accessibility Focus: Explicitly call out how you addressed accessibility requirements in your designs.

Challenge Preparation:

• Understand the Context: Research Mayo Clinic's mission, values, and their strategic focus on digital health.

• Prepare Your Narrative: Be ready to discuss your career path, your strengths as a Senior UX Designer, and why you are interested in this specific opportunity at Mayo Clinic.

• Anticipate Design Questions: Be prepared to discuss your approach to complex design problems, your experience with user research, and how you handle design critiques and feedback.

• Showcase Collaboration: Be ready to provide examples of how you've successfully collaborated with product managers, engineers, and other stakeholders.

📝 Enhancement Note: The interview process for a Senior UX role at a respected institution like Mayo Clinic will be rigorous. A strong portfolio that clearly demonstrates senior-level strategic thinking, process, and impact is paramount. Candidates should prepare to articulate their design philosophy and its alignment with Mayo Clinic's patient-first approach.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and its collaborative features), Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision.

• Collaboration & Ideation: Mural, Miro, Confluence, Jira.

• User Research & Testing: UserZoom, Lookback, Maze, or similar platforms for remote usability testing and feedback collection.

Analytics & Reporting:

• Familiarity with analytics platforms like Google Analytics, Adobe Analytics, or specialized healthcare analytics tools to understand user behavior and measure design impact.

• Ability to interpret data to inform design decisions and demonstrate ROI. CRM & Automation:

• While not a direct CRM role, understanding how design impacts user journeys within CRM or patient management systems (e.g., Epic, Cerner, or custom Mayo Clinic systems) is beneficial.

• Experience with workflow automation concepts to improve user efficiency within digital tools.

• Understanding of API integrations and how they can affect user experience.

📝 Enhancement Note: The technology stack emphasizes modern, collaborative design tools. Proficiency in Figma is almost a given for a role like this. Familiarity with the broader ecosystem of product development tools, including project management and analytics, is also crucial for a Senior UX Designer who needs to integrate their work seamlessly into the development lifecycle and demonstrate impact.

👥 Team Culture & Values

Operations Values:

• Patient First: This is the paramount value at Mayo Clinic, meaning all design decisions must ultimately serve the needs and well-being of patients.

• Integrity: Upholding the highest ethical standards in design and communication, especially critical in healthcare.

• Teamwork: A strong emphasis on collaboration across disciplines and departments to achieve shared goals.

• Innovation: A commitment to exploring and implementing new technologies and approaches to improve healthcare delivery.

• Excellence: Striving for the highest quality in all aspects of work, from design execution to user experience.

Collaboration Style:

• Human-Centered & Empathetic: The design team operates with a deep understanding and empathy for users, integrating user feedback and research into every stage of the process.

• Iterative & Agile: Design work is conducted in an iterative manner, embracing feedback, and adapting designs based on testing and stakeholder input within Agile frameworks.

• Data-Informed: While creativity is key, design decisions are substantiated by user data, analytics, and accessibility best practices to ensure effectiveness and usability.

• Cross-Functional Partnership: A collaborative approach with Product Managers, Engineers, Researchers, and Clinical Staff to ensure designs are technically feasible, strategically aligned, and clinically relevant.

📝 Enhancement Note: The culture at Mayo Clinic is deeply rooted in its patient-first mission. For a UX Designer, this translates to a role where empathy, integrity, and a commitment to quality are not just buzzwords but fundamental drivers of design practice. The emphasis on collaboration is also key, as digital health solutions require input from a wide range of experts.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Healthcare Systems: Designing for intricate healthcare workflows, diverse user needs (patients with varying tech literacy, busy clinicians), and stringent regulatory requirements.

• Balancing User Needs with Business/Clinical Goals: Effectively mediating between patient desires, physician workflows, technical constraints, and organizational objectives to create solutions that are both user-friendly and strategically sound.

• Driving Adoption of New Digital Tools: Overcoming potential resistance to change and ensuring that new digital health solutions are adopted and effectively utilized by patients and providers.

• Maintaining Design Consistency: Ensuring a cohesive and intuitive user experience across a wide range of digital touchpoints and platforms within a large, established organization.

• Navigating a Large Organization: Understanding and working within the established structures and processes of a major healthcare institution while driving innovation.

Learning & Development Opportunities:

• Specialized UX in Healthcare: Deepen expertise in UX for medical devices, patient portals, electronic health records (EHR) integration, telehealth, and digital therapeutics.

• Leadership and Mentorship: Opportunities to lead major design initiatives, mentor junior designers, and contribute to the strategic direction of the Center for Digital Health.

• Emerging Technologies: Explore and apply AI, machine learning, and advanced data visualization in healthcare design contexts.

• Industry Certifications: Pursue certifications in UX, accessibility, or healthcare informatics to further professional development.

• Continuous Learning: Access to Mayo Clinic's extensive educational resources, workshops, and opportunities to attend industry conferences focused on digital health and UX.

📝 Enhancement Note: The challenges presented are inherent to working in healthcare UX but also offer significant opportunities for growth. A Senior UX Designer who can navigate these complexities will gain invaluable experience and contribute meaningfully to the future of digital healthcare.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex user group with diverse needs and technical abilities. How did you approach understanding and meeting those needs?" (Focus on user research, empathy, and iterative design.)

• "How do you balance user experience goals with technical constraints and business objectives in a product development cycle?" (Highlight your collaboration with engineering and product, and your ability to find pragmatic solutions.)

• "Walk us through your process for ensuring accessibility (WCAG 2.0 AA) in your designs. Can you provide an example where this was critical?" (Demonstrate your understanding and practical application of accessibility standards.)

• "How do you stay updated on the latest UX trends and technologies, especially within the healthcare domain?" (Showcase your commitment to continuous learning and industry awareness.) Company & Culture Questions:

• "Why Mayo Clinic, and why this role in the Center for Digital Health?" (Connect your career aspirations and values with Mayo Clinic's mission and the innovative nature of this center.)

• "How do you align your design philosophy with a 'patient-first' approach?" (Articulate how empathy and user advocacy translate into practical design decisions.)

• "Describe your experience working in a large, matrixed organization. How do you navigate stakeholder management and gain buy-in for your design proposals?" (Provide examples of successful cross-functional collaboration and influence.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process you followed (research, ideation, design, testing), key decisions, and the measurable outcomes or impact.

• Quantify Where Possible: Use data and metrics to demonstrate the success of your designs (e.g., improved task completion rates, increased engagement, reduced errors).

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) to illustrate your design process and final solutions effectively.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, trade-offs made, and how you handled challenges or feedback.

• Highlight Collaboration: Emphasize how you worked with product managers, engineers, and other stakeholders throughout the project lifecycle.

📝 Enhancement Note: Interview preparation for a Senior UX role at Mayo Clinic should focus on demonstrating strategic thinking, a deep understanding of human-centered design, a commitment to accessibility, and the ability to collaborate effectively within a complex healthcare environment. Your portfolio is your primary tool for showcasing these capabilities.

📌 Application Steps

To apply for this Senior UX Product Designer position:

• Submit your application through the official Mayo Clinic careers portal via the provided link.

• Portfolio Customization: Tailor your resume and cover letter to highlight your 7+ years of UX/Product Design experience, emphasizing your work in complex systems, human-centered design, and accessibility. Ensure your portfolio is readily accessible and showcases projects most relevant to healthcare and digital transformation.

• Resume Optimization: Clearly articulate your achievements using action verbs and quantify your impact where possible. Integrate keywords such as "Human-Centered Design," "WCAG 2.0 AA," "Prototyping," "Information Architecture," and "Digital Health" naturally throughout your resume.

• Interview Preparation: Practice articulating your design process and presenting case studies from your portfolio. Be prepared to discuss your approach to solving complex user problems, your collaboration skills, and your understanding of Mayo Clinic's mission.

• Company Research: Deeply research Mayo Clinic's commitment to patient care, their strategic initiatives in digital health, and their core values. Understand how your role contributes to their overarching mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.