UX Designer 2

📍 Job Overview

Job Title: UX Designer 2

Company: Pushpay

Location: Auckland, New Zealand

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: August 27, 2026

Experience Level: Mid-Level (3+ years)

Remote Status: Hybrid

🚀 Role Summary

• Crafting exceptional user experiences for community members and customers across desktop and mobile platforms, integrating AI-powered tools to accelerate delivery.

• Partnering closely with UX leads, product managers, engineers, and stakeholders in a collaborative, team-oriented environment.

• Designing scalable, user-centered solutions for projects of varying complexity, leveraging AI for rapid iteration while maintaining human-centered insights and best practices.

• Contributing to a cohesive and evolving product experience by aligning with UX direction, identifying cross-product consolidation opportunities, and actively participating in the design system.

📝 Enhancement Note: While the title is "UX Designer 2," the responsibilities and typical experience (3+ years) suggest a mid-level role. The emphasis on AI integration and iterative design points towards a forward-thinking UX function within Pushpay. The role's focus is on execution and contribution within a defined product area, rather than strategic leadership at this level.

📈 Primary Responsibilities

• Deliver world-class product design in a collaborative team environment, utilizing AI tools to accelerate iteration cycles while upholding design quality and user-centered outcomes.

• Solve user problems effectively and efficiently by partnering with Product Managers, Engineers, and UX Researchers to define insights-driven user problems, requirements, constraints, and scope.

• Plan and execute iterative, AI-accelerated design activities, including UX audits, heuristic reviews, design critiques, journey mapping, concepting/ideation, rapid prototyping (with AI assistance), user scenarios, user flows, information architecture, wireframing, low-fi and high-fi prototyping, visual design, copywriting, illustration, interactive UI design, animation, video/audio design, screen recordings, and UX metrics monitoring.

• Strategically integrate AI throughout the design process to generate design variations, explore concepts rapidly, synthesize research findings, identify patterns, create documentation and specifications efficiently, and accelerate delivery without compromising quality or user-centered principles.

• Partner with UX research to plan and conduct studies (generative, descriptive, validation) to validate designs, build user empathy, and contribute to organizational user intelligence, including research planning, recruiting, moderating, synthesizing findings (leveraging AI for pattern recognition and analysis), and communicating insights.

• Ensure cross-team shared understanding by facilitating collaborative design activities with diverse groups, such as presenting research insights, design planning sessions, concepting/ideation workshops, and design critique sessions, using AI-generated artifacts to accelerate communication.

• Contribute to a cohesive and evolving product experience by aligning with UX direction, identifying opportunities for cross-product consolidation and consistency, and actively using and contributing to the design system with modern component-based practices.

• Foster trust and synchronization through clear, no-surprises communication with upstream and downstream teams, experimenting with facilitation, storytelling, and presentation techniques, and using AI tools to create clear documentation and specifications.

• Improve UX practices in collaboration with the lead, particularly focusing on effective AI integration, new collaboration patterns, and maintaining quality at increased velocity.

• Build an insights-driven UX toolkit by experimenting with and refining AI-powered and traditional design activities/methods that enhance UX outcomes and deepen design thinking.

• Work with Customers, Users, Software Engineers, Product, QA Personnel, and other business units to review requirements and proposed solutions, providing input into ideation, algorithms, processes, and feature design, potentially producing intellectual property for Pushpay.

• Conduct research, analyze product and user trends, derive insights, and create user journeys, interactions, and UI designs (potentially including processes, designs, and automation in code, documentation, or scripts) that are incorporated into Pushpay products or the product development process, potentially producing intellectual property for Pushpay.

📝 Enhancement Note: The responsibilities clearly outline a hands-on UX design role with a strong emphasis on collaboration and process. The repeated mention of AI integration signifies a strategic initiative by Pushpay to leverage these tools for efficiency and innovation in their design workflows. The inclusion of intellectual property creation indicates a role where the designer's output directly contributes to the company's innovation and product development.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field is typically expected for a UX Designer role of this level. Equivalent practical experience will also be considered.

Experience: 3+ years of digital or product design experience, with a majority of that experience within a SaaS (Software as a Service) environment. Demonstrated experience or a strong willingness to learn and integrate AI-powered design tools effectively into the design process is crucial.

Required Skills:

• UX and Design Domain Knowledge: A solid understanding of core UX principles and practices, with a clear comprehension of how AI tools can augment, rather than replace, fundamental design thinking and human-centered methodologies.

• Interaction Design Expertise: Demonstrable knowledge of best practices in interaction design, including proficiency in creating user scenarios, user flows, and rapid prototypes. A strong understanding of user behavior is essential.

• AI-Powered Design Tools Proficiency: Proficiency with AI-powered design tools (e.g., Figma AI features, Claude, Gemini, or similar for design iteration, research synthesis, and documentation) and a proactive willingness to explore emerging technologies.

• Strategic AI Integration: Ability to strategically integrate AI throughout the design process to accelerate delivery while maintaining quality, encompassing using AI for design variations and concept exploration, leveraging AI for research analysis and pattern identification, and employing AI for efficient creation of specifications and documentation.

• Collaborative Teamwork: A strong team player who actively shares knowledge and experience with teammates, including best practices for AI tool usage and new collaboration patterns enabled by modern workflows.

• Learning Mindset: A continuous learning mindset and a hunger to grow, evolve, and develop excellence in lean, AI-enhanced, and deeply collaborative UX practices.

• User-Centered Design Principles: A strong grasp of user-centered design, including usability and accessibility concerns, with a clear understanding of how to validate AI-generated outputs against these principles.

• Iterative Design Capability: Ability to iterate designs and solutions efficiently and intelligently, using AI to explore more options faster while applying human judgment for final decisions.

• Communication Skills: Ability to identify and articulate user problems clearly. Effectively communicate design processes, ideas, and solutions to teams or stakeholders early, regularly, and with no surprises, leveraging AI-generated documentation for clarity.

• User Advocacy: Champion and facilitate frequent evaluation of design ideas with users at various stages of the product design lifecycle.

• Modern Design Systems: Understanding of modern design system practices and component-based design approaches that enable consistency at scale.

Preferred Skills:

• Visual Design & Micro-interactions: A passion for delighting users through design, with examples of micro-interaction work being crucial.

• Research Synthesis & Insights: Ability to synthesize research findings (potentially leveraging AI) to derive actionable insights and inform design decisions.

• Storytelling & Presentation: Ability to collaborate constructively with team members and stakeholders by taking them through the design journey via storytelling, efficient communication, and sound rationale.

• Innovation Drive: A strong desire to elevate user experiences by championing innovation and encouraging team members to push boundaries in product development and delivery.

• Enthusiasm for Latest Tech: Zest for the latest digital technology, including emerging AI capabilities and their application in enhancing the design process.

• Self-Management & Culture Contribution: Ability to be self-managed in projects and contribute to a fun-loving and blameless culture.

• Customer & Stakeholder Engagement: Experience in building rapport with team members and taking initiative to improve existing experiences, engaging with internal and external contacts such as customers, communities, and user groups.

📝 Enhancement Note: The requirements heavily emphasize both core UX skills and the strategic integration of AI. The "3+ years" experience level, coupled with the "UX Designer 2" title, aligns with a mid-level individual contributor role. The explicit mention of SaaS experience is a key differentiator. The emphasis on a "strong willingness to learn AI-powered design tools" suggests that while proficiency is desired, a proactive learning attitude is equally valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies Demonstrating Impact: Showcase 2-3 detailed case studies that highlight your end-to-end UX design process, from problem definition to final solution. For each case study, clearly articulate the user problem, your role, the design process followed, key decisions made (and the rationale behind them), and the measurable impact of your design solutions.

• AI Integration Examples: Include specific examples within your case studies demonstrating how you have strategically leveraged AI tools to enhance your design process, accelerate iteration, synthesize research, or improve documentation. Quantify the benefits where possible (e.g., time saved, increased exploration of concepts).

• User-Centered Design Focus: Evidence of applying user-centered design principles, including user research methodologies, usability testing, and accessibility considerations. Show how user feedback and data informed your design decisions.

• Prototyping & Interaction Design: Examples of interactive prototypes (low-fidelity to high-fidelity) that showcase your ability to design intuitive user flows and engaging interactions. Include examples of micro-interactions if possible.

• Design System Contribution: If applicable, demonstrate experience with or understanding of design systems, showcasing how you've used or contributed to component-based design to ensure consistency and scalability.

Process Documentation:

• Workflow Design & Optimization: Present examples of user flows, journey maps, or information architecture diagrams that illustrate your ability to structure complex information and design intuitive user journeys.

• Implementation & Automation: Showcase how your designs translate into functional products, perhaps through high-fidelity mockups, interactive prototypes, or by explaining your collaboration with engineers. If AI was used to generate specifications or documentation, include an example.

• Measurement & Performance Analysis: Detail how you have defined and tracked UX metrics to measure the success of your designs. Include examples of how you've analyzed data to identify areas for improvement and iterate on solutions.

📝 Enhancement Note: For a UX role, a strong portfolio is paramount. The emphasis on AI integration means candidates should actively showcase how they've used these tools. Demonstrating measurable impact and clear articulation of the "why" behind design decisions will be critical for evaluation. The inclusion of "potential intellectual property" in the responsibilities suggests that Pushpay values innovative contributions, so showcasing problem-solving initiative is key.

💵 Compensation & Benefits

Salary Range: Based on typical mid-level UX Designer salaries in Auckland, New Zealand, and considering the SaaS industry and the inclusion of AI tools, an estimated annual salary range would be NZD $80,000 - NZD $110,000. This estimate accounts for the experience level (3+ years), the specific skills required (including AI integration), and the cost of living in Auckland.

Benefits:

• Family Oriented Workplace: Comprehensive paid parental leave (primary & secondary caregiver), with no leave override for primary caregivers returning to work, ensuring full pay for annual holidays.

• Hybrid Work Model: Flexible hours and the option to work from home 2 days per week, promoting work-life balance.

• Generous Sick Leave: Sick leave accrues from the start date, with no waiting period.

• Volunteer Time Off (VTO): 16 hours of paid VTO annually to support community involvement.

• Advanced Gear: Provision of up-to-date technology and equipment.

• On-site Amenities: Unlimited snacks, drinks, and coffee available in the office.

• Employee Assistance Program (EAP): Confidential support services for employees.

• Health & Wellness: Free annual flu shots.

• Social Engagement: Regular fun social events throughout the year, including Friday in-office happy hours.

Working Hours: The role is likely based on a standard 40-hour work week, with flexibility offered through the hybrid model and flexible hours. This structure allows for effective integration of AI-assisted design workflows and collaborative sessions with teams across different time zones or with varying schedules.

📝 Enhancement Note: The salary estimate is based on general market data for UX Designers in Auckland, New Zealand, for a mid-level role. Pushpay's benefits package is quite comprehensive, with a strong emphasis on family support and work-life balance, which are attractive perks for professionals in the tech industry. The mention of "Advanced gear" is particularly relevant for a design role where up-to-date software and hardware are crucial.

🎯 Team & Company Context

🏢 Company Culture

Industry: Pushpay operates within the high-growth SaaS business sector, specifically focusing on providing mobile apps, management software, and giving technology solutions for organizations and communities, primarily churches, schools, and nonprofits. This industry context implies a focus on user-centric design that addresses the unique needs of these sectors, emphasizing ease of use, reliable functionality, and community building.

Company Size: Pushpay is a high-growth business with offices in both the United States and Auckland, NZ. While the exact number of employees isn't provided, the description suggests a substantial, scaling organization with established teams in both regions. This size indicates opportunities for impact and visibility, alongside the potential for a dynamic, fast-paced work environment.

Founded: Pushpay is a "high-growth Kiwi founded SaaS business." While the founding date isn't specified, its status as a "Kiwi founded" company implies a strong origin story and potential for a culture that values innovation and growth, stemming from its New Zealand roots.

Team Structure:

• Operations Team: The UX Designer will be part of a UX team, reporting to the Senior Manager, UX. This team collaborates closely with Product Managers, Software Engineers, SREs, and QA personnel.

• Reporting Structure: The role does not have direct reports, positioning it as an individual contributor within the UX function. The reporting line is to the Senior Manager, UX, indicating a clear hierarchy for guidance and development.

• Cross-Functional Collaboration: The role emphasizes extensive cross-functional collaboration with Product, Engineering, QA, Marketing, and Customer Success teams internally, and with Customers, Communities, and User Groups externally. This highlights a highly integrated approach to product development.

Methodology:

• Data-Driven Design: The role involves conducting research, analyzing product and user trends, and deriving insights to inform design decisions, suggesting a data-driven approach.

• Iterative & AI-Enhanced Workflow: The core methodology involves iterative design activities, significantly accelerated by AI tools, to solve problems early and clearly.

• User-Centricity & Collaboration: A strong emphasis is placed on user-centered design, empathy building through research, and fostering a collaborative environment for ideation and problem-solving.

Company Website: https://www.pushpay.com/

📝 Enhancement Note: Pushpay's focus on community-focused organizations suggests that their product design will likely prioritize accessibility, ease of use for diverse user groups (including non-technical users), and features that foster connection and engagement. The "Kiwi founded" aspect might hint at a culture that values innovation and a hands-on approach. The explicit mention of collaboration with SREs (Site Reliability Engineers) indicates a mature engineering practice that values operational stability and performance.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer 2 role represents a mid-level position within the UX design discipline. It signifies a designer who has moved beyond entry-level responsibilities and can independently manage design tasks for specific product areas. The scope includes contributing to design strategy, executing design processes with AI assistance, and collaborating effectively with cross-functional teams. It's a crucial step for developing specialized expertise in SaaS product design and AI-enhanced workflows.

Reporting Structure: The designer reports to the Senior Manager, UX. This provides a clear path for mentorship, feedback, and career guidance. The absence of direct reports means the focus is on individual contribution and skill development, rather than people management at this stage.

Operations Impact: The UX Designer's impact is directly tied to crafting exceptional user experiences that drive adoption, engagement, and satisfaction for Pushpay's customers (churches, schools, nonprofits). By solving user problems effectively and efficiently, the role contributes to customer retention, product value, and ultimately, Pushpay's growth as a leading SaaS provider. The integration of AI aims to amplify this impact by increasing design velocity and innovation.

Growth Opportunities:

• Specialization in AI-Enhanced Design: Deepen expertise in leveraging AI tools within the UX lifecycle, becoming a go-to person for best practices and innovative applications of AI in design.

• Cross-Product Design Leadership: Progress to leading design for larger, more complex product areas or initiatives, potentially influencing cross-product consistency and strategy.

• Mentorship & Skill Development: As a mid-level designer, opportunities exist to mentor junior designers and contribute to the overall skill development of the UX team.

• Contribution to Design System: Play a significant role in evolving and expanding Pushpay's design system, influencing the foundational elements of the company's product interfaces.

• Potential for Senior UX Designer Roles: Successful performance and demonstrated growth in this role can lead to opportunities as a Senior UX Designer, where greater autonomy, strategic input, and potentially team leadership responsibilities may be involved.

📝 Enhancement Note: The growth opportunities are geared towards deepening UX expertise, particularly in the burgeoning field of AI-assisted design. Pushpay's focus on SaaS and community platforms provides a niche for specialization. The path to a Senior UX Designer role is a natural progression, likely involving increased ownership and strategic input.

🌐 Work Environment

Office Type: Pushpay offers a Hybrid Work Model, allowing for a blend of in-office collaboration and remote flexibility. This suggests a modern approach to work that balances team cohesion with individual work preferences.

Office Location(s): The primary location for this role is Auckland, New Zealand. The company also has offices in the United States, indicating potential for cross-regional collaboration or exposure.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on team spirit suggest opportunities for dynamic collaboration with colleagues in the office, fostering idea exchange and problem-solving sessions.

• Tools & Technology: As a SaaS company, expect access to modern design tools, likely including industry-standard software like Figma, and potentially specialized AI design tools as mentioned in the requirements. The provision of "Advanced gear" further supports a well-equipped workspace.

• Team Interaction: The role encourages interaction with diverse internal teams (Product, Engineering, QA, Marketing, Customer Success) and external contacts (Customers, User Groups), providing a rich environment for learning and networking.

Work Schedule: The role likely adheres to a standard 40-hour work week, with flexibility in hours to accommodate the hybrid model and personal needs. This structure supports effective AI-assisted design workflows that can be leveraged at different times, while also ensuring availability for key collaborative meetings and team syncs.

📝 Enhancement Note: The hybrid model is a significant draw for work-life balance. The Auckland office likely serves as a hub for innovation and collaboration, with opportunities to connect with a global team. The emphasis on "fun social events" and "Friday in-office happy hours" suggests a positive and engaging office culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements, particularly experience in SaaS UX, core design skills, and any demonstrated use of AI tools.

• Hiring Manager/UX Lead Interview: A deeper dive into your experience, design philosophy, and how you approach problem-solving. Expect questions about your collaboration style, how you handle feedback, and your understanding of user-centered design.

• Portfolio Presentation & Case Study Review: A critical stage where you will likely present one or more case studies from your portfolio. This is where you'll demonstrate your design process, decision-making, and impact, with a specific focus on how you've integrated AI tools. Be prepared to discuss your rationale, challenges faced, and outcomes achieved.

• Cross-Functional Team Interviews: You may meet with Product Managers, Engineers, or UX Researchers to assess your ability to collaborate effectively within a cross-functional team, communicate design intent clearly, and understand technical constraints.

• Final Interview: Potentially with a more senior leader, focusing on cultural fit, long-term career aspirations, and overall strategic alignment with Pushpay's vision.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest case studies that best showcase your end-to-end UX process, problem-solving skills, and impact. Prioritize projects that align with SaaS products and demonstrate your ability to work with complex requirements.

• Highlight AI Integration: For each case study, explicitly call out instances where you used AI tools. Describe the tool, the task, the outcome, and any quantifiable benefits (e.g., "Used AI to generate 50 initial concept variations in 2 hours, which was previously a 2-day process").

• Focus on the "Why": Clearly articulate the user problems you were solving and the business objectives. Explain the rationale behind your design decisions, showing a logical progression from research to solution.

• Showcase Iteration: Demonstrate how you incorporated feedback (from users, stakeholders, or AI analysis) to iterate and improve your designs.

• Quantify Impact: Whenever possible, include metrics that demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores).

• Prepare for Storytelling: Be ready to tell a compelling story around your case studies, making it engaging and easy for interviewers to follow your thought process.

Challenge Preparation:

• Design Exercise: Be prepared for a potential design exercise, which could be a take-home assignment or an in-person/virtual whiteboard session. This might involve defining a problem, ideating solutions, or sketching out user flows for a given scenario relevant to Pushpay's products.

• AI Tool Application: If a design exercise is given, consider how you might leverage AI tools to accelerate your process or explore more options within the given timeframe.

• Process & Rationale Articulation: Focus on clearly explaining your thought process, the methods you're using, and the rationale behind your decisions, even if the output is a rough sketch.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also the candidate's ability to integrate new technologies like AI and collaborate effectively. The portfolio presentation is a critical component, and candidates must be prepared to articulate their AI usage and its benefits clearly.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Expect strong proficiency requirements, including its AI features.

• AI Design & Productivity Tools: Proficiency or strong willingness to learn and integrate tools such as Claude, Gemini, or similar AI platforms for tasks like design iteration, concept generation, research synthesis, documentation creation, and specification writing.

• Prototyping Tools: Beyond Figma, potentially other prototyping tools for specific needs (e.g., InVision, ProtoPie, depending on complexity).

• User Research Platforms: Tools for conducting and analyzing user research (e.g., UserTesting.com, Lookback, Maze, or internal tools).

Analytics & Reporting:

• Product Analytics Tools: Familiarity with tools like Google Analytics, Mixpanel, Amplitude, or similar to understand user behavior and track UX metrics.

• Data Visualization Tools: Ability to interpret and potentially contribute to dashboards (e.g., Tableau, Power BI, or internal reporting systems) to communicate UX performance.

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how UX design impacts CRM usage and customer engagement is beneficial. Familiarity with Salesforce or similar is a plus.

• Project Management Tools: Experience with tools like Jira, Asana, Trello, or Monday.com for managing design tasks and collaborating with engineering teams.

• Collaboration Tools: Slack, Microsoft Teams for daily communication and team coordination.

📝 Enhancement Note: The explicit mention of AI tools like Claude and Gemini, alongside Figma, is a key differentiator for this role. Candidates should highlight any experience with these or similar AI platforms. Pushpay likely uses a modern tech stack, so familiarity with common SaaS design and development tools is expected.

👥 Team Culture & Values

Operations Values:

• Innovation & Continuous Improvement: A drive to explore the latest digital technology, including AI capabilities, and find ways to enhance existing experiences and push product development boundaries.

• User-Centricity & Empathy: A deep care for users, demonstrated by championing user feedback, building empathy through research, and striving to create delightful experiences.

• Collaboration & Team Spirit: A commitment to working closely with product managers, engineers, and researchers, fostering a supportive and blameless culture where knowledge is shared freely.

• Efficiency & Velocity: Embracing lean methodologies and AI-powered tools to accelerate delivery without compromising quality or user-centered principles.

• Ownership & Accountability: Being self-managed in projects and taking initiative to improve products and processes.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with diverse internal teams (Product, Engineering, QA, Marketing, Customer Success) and external contacts to ensure shared understanding and alignment on design goals.

• Feedback Exchange: Openness to receiving constructive criticism and a willingness to share useful feedback with colleagues, fostering a culture of continuous learning and improvement.

• Knowledge Sharing: Proactively sharing insights, best practices (especially for AI tool usage), and new collaboration patterns enabled by modern workflows with team members.

📝 Enhancement Note: Pushpay's culture appears to value innovation, user focus, and a collaborative, fast-paced environment. The emphasis on AI integration suggests a forward-thinking approach to operational efficiency within the design process. The "fun-loving and blameless culture" is a strong indicator of a supportive and psychologically safe workplace.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid AI Integration: Effectively integrating rapidly evolving AI design tools into established workflows while ensuring quality and ethical considerations. This requires continuous learning and adaptation.

• Balancing Speed and Quality: Leveraging AI to accelerate design delivery without compromising user-centered principles, usability, or accessibility. This requires strong critical judgment.

• Cross-Functional Alignment: Ensuring consistent understanding and buy-in for design decisions across product, engineering, and other departments, especially when using AI-generated artifacts.

• Evolving Design Systems: Contributing to and maintaining a design system that scales and adapts to new features and technologies, including those influenced by AI.

• User Empathy at Scale: Maintaining deep user empathy and understanding when working with AI-assisted research synthesis and when designing for diverse community needs.

Learning & Development Opportunities:

• AI in Design Specialization: Opportunities to become an expert in applying AI tools to UX design, attending workshops, and potentially presenting on best practices.

• SaaS Product Design Mastery: Deepening expertise in designing for SaaS products, understanding the nuances of user engagement, retention, and value delivery in this sector.

• Cross-Disciplinary Learning: Gaining exposure to product management, engineering, and research methodologies through close collaboration.

• Mentorship: Receiving guidance from a Senior Manager, UX, and potentially mentoring junior designers as the role progresses.

• Industry Trends: Staying abreast of the latest UX trends, AI advancements, and best practices in the SaaS and community technology space.

📝 Enhancement Note: The primary challenge revolves around mastering the integration of AI into the design process. This also presents the greatest growth opportunity, positioning the designer as a specialist in a high-demand area. Pushpay's commitment to continuous learning and development will be key to navigating these challenges.

💡 Interview Preparation

Strategy Questions:

• AI Integration Strategy: "How would you strategically integrate AI into the design process for a new feature that requires rapid iteration and user feedback? Describe specific AI tools and techniques you would use, and how you would ensure quality and user-centeredness."

• Collaboration & Stakeholder Management: "Describe a time you had to present complex design ideas or research findings to a non-design audience. How did you ensure they understood your rationale and the user's needs, and what role did AI play in your communication?"

• Problem-Solving & Efficiency: "Walk me through a challenging user problem you solved. How did you approach it, what was your design process, and how did you leverage AI or other methods to arrive at an efficient and effective solution? What were the measurable outcomes?"

Company & Culture Questions:

• Company Operations & Culture: "Based on what you know about Pushpay and our focus on community organizations, what do you see as the key UX challenges and opportunities for our products? How would your design philosophy align with our values?"

• Team Dynamics & Collaboration: "Describe your ideal team environment. How do you contribute to a collaborative and blameless culture, especially when working in a hybrid model with cross-functional teams?"

• Impact Measurement & Innovation: "How do you measure the success of your UX designs, and how do you champion innovation within a product team? Provide an example of how you've pushed the envelope in product development."

Portfolio Presentation Strategy:

• AI Impact Storytelling: For each case study, clearly articulate the problem, your role, the solution, and specifically how AI was used. Quantify the benefits: "AI helped us explore 3x more design concepts in half the time, leading to a more robust final solution."

• Metrics-Driven Results: Present clear, concise data points that demonstrate the impact of your designs. Use charts and graphs where appropriate. Focus on metrics relevant to SaaS products (e.g., conversion, engagement, task completion, retention).

• Process Clarity & Rationale: Be prepared to walk through your entire process, explaining why you made certain decisions at each stage. Show how user research, AI insights, and stakeholder feedback informed your path.

• Interactive Demonstration: If possible, have interactive prototypes ready to showcase the user flow and micro-interactions. Be ready to demo them smoothly and explain the design intent behind each interaction.

📝 Enhancement Note: Interview questions will likely probe the candidate's ability to balance AI-driven efficiency with human-centered design principles. Demonstrating a clear understanding of Pushpay's mission and how UX contributes to their customer base (churches, schools, nonprofits) will be crucial. The portfolio presentation is the most significant opportunity to showcase practical application of AI in design.

📌 Application Steps

To apply for this UX Designer 2 position:

• Submit your application through the provided Greenhouse link.

• Portfolio Customization: Tailor your portfolio to highlight your most relevant SaaS UX projects, specifically emphasizing your experience with AI-powered design tools and any quantifiable impact you've achieved through their use.

• Resume Optimization: Ensure your resume clearly lists your years of SaaS experience, proficiency with Figma and AI design tools, and key skills such as interaction design, user research, and prototyping. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, especially your approach to integrating AI, and prepare compelling stories around your portfolio case studies. Be ready to discuss your understanding of user-centered design and collaboration.

• Company Research: Familiarize yourself with Pushpay's products, mission, and target audience (churches, schools, nonprofits). Understand how their technology serves these communities and how UX plays a role in their success. Research their recent news or product launches.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.