Sr. UX Designer, People Engagement Experience Team

📍 Job Overview

Job Title: Sr. UX Designer, People Engagement Experience Team

Company: Amazon

Location: Seattle, Washington, United States / Atlanta, Georgia, United States

Job Type: Full-time

Category: User Experience (UX) Design, Human Resources Technology Operations

Date Posted: May 18, 2026

Experience Level: 7+ Years

Remote Status: On-site

🚀 Role Summary

• Drive end-to-end UX strategy and design for complex, AI-powered products and services impacting millions of Amazon employees, focusing on enhancing their work experience.

• Create intuitive user flows, wireframes, prototypes, and high-fidelity mockups, ensuring a user-centered approach across mobile and web interfaces.

• Champion human-centered design principles within AI-first experiences, prioritizing transparency, trust, and usability for employee-facing tools.

• Collaborate extensively with cross-functional teams including Product Managers, Engineers, Researchers, and Data Scientists to deliver innovative solutions.

📝 Enhancement Note: While the title is "Sr. UX Designer," the description emphasizes driving "UX strategy" for "complex products and services" and impacting "millions of Amazonians." This suggests a role with significant strategic influence and operational impact, aligning it closely with GTM and HR Tech Operations by shaping the employee experience, which is critical for productivity and retention. The focus on "AI-first experiences" also points to a forward-thinking operations function.

📈 Primary Responsibilities

• Develop and execute comprehensive UX strategies for complex products and services, with a strong emphasis on AI-powered features, ensuring alignment with user insights, business objectives, and technical feasibility.

• Rapidly iterate on user flows, wireframes, prototypes, and high-fidelity mockups, creating detailed visual design specifications for both mobile and web platforms throughout the entire design lifecycle.

• Design and implement AI-first experiences that leverage cutting-edge technologies while strictly adhering to human-centered design principles, ensuring transparency, trust, and optimal usability.

• Take ownership of design decisions for highly complex and ambiguous problems, effectively managing trade-offs, articulating rationale, and adapting approaches to satisfy diverse stakeholder needs.

• Actively advocate for user-centered design by partnering with UX researchers for user testing and independently conducting lightweight, rapid user testing to validate design solutions.

• Confidently present design work and strategic vision to cross-functional teams, stakeholders, and executive leadership, demonstrating clear articulation of business impact.

• Contribute to the evolution of Amazon's broader design community by developing and maintaining user experience design guidelines and best practices, particularly concerning AI integration and emerging technologies.

📝 Enhancement Note: The responsibilities highlight a deep involvement in the entire product development lifecycle, from strategy and research to implementation and presentation. This is crucial for operations roles that require a holistic view of process improvement and system design. The emphasis on AI and complex workflows suggests a need for a designer who can think operationally about scalability and efficiency.

🎓 Skills & Qualifications

Education: [Specific degree requirements are not explicitly stated, but a strong portfolio and practical experience are emphasized, typical for senior design roles.]

Experience: Minimum of 7+ years of professional design experience, with a proven track record in driving end-to-end UX strategies for complex products.

Required Skills:

• 7+ years of applied UX design experience.

• Demonstrated knowledge of general AI tools and concepts.

• Proficiency in creating user flows, wireframes, and high-fidelity mockups.

• Experience designing for both mobile and web interfaces.

• Strong understanding of human-centered design principles.

• Ability to think systemically and manage complex, ambiguous problems.

• Excellent communication and presentation skills, with experience presenting to senior leadership.

Preferred Skills:

• An online portfolio or work samples demonstrating end-to-end user-centered design solutions and patterns across desktop and mobile devices.

• Experience applying Scrum methodologies to visual or UX design processes.

• Proven experience with UX design of complex workflows.

• Experience in stakeholder management and planning/executing strategic programs.

• Expertise in defining and maintaining design patterns and UX standards.

• Direct experience working with developers for the implementation of designs.

• Knowledge of service design and user research methodologies.

📝 Enhancement Note: The "7+ years of design experience" and "knowledge of general AI tools" are key operational requirements. The emphasis on "complex workflows," "stakeholder management," and "design patterns" strongly indicates the need for a candidate who can operationalize design thinking into scalable, repeatable processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end user-centered design solutions and patterns, with a clear demonstration of how designs solved complex user problems.

• Include examples of mobile and desktop interface designs, highlighting the iterative process from concept to final implementation.

• Present case studies that illustrate systemic thinking and the ability to manage complex, ambiguous problems with measurable impact.

Process Documentation:

• Provide examples of how you've documented design processes, including user flows, wireframes, prototypes, and visual design specifications.

• Illustrate your approach to user testing and incorporating feedback into the design process, detailing how research informed iterative improvements.

• Showcase experience with Scrum or Agile methodologies, detailing how you've applied these to design workflows.

• Highlight any contributions to defining or maintaining design patterns and UX standards, demonstrating a commitment to scalable and consistent design systems.

📝 Enhancement Note: For operations roles, a portfolio is critical for demonstrating a candidate's ability to translate strategic thinking into tangible, executable designs. The emphasis on "end-to-end solutions," "complex workflows," and "design patterns" signals a need for candidates who can build and maintain scalable design systems that function as operational blueprints.

💵 Compensation & Benefits

Salary Range:

• Seattle, Washington: $137,800 - $186,400 USD annually

• Atlanta, Georgia: $137,800 - $186,400 USD annually

Benefits:

• Comprehensive Health Insurance (Medical, Dental, Vision, Prescription)

• Basic Life & AD&D Insurance with options for Supplemental Life Plans

• Employee Assistance Program (EAP) and Mental Health Support

• Medical Advice Line

• Flexible Spending Accounts (FSAs)

• Adoption and Surrogacy Reimbursement Coverage

• 401(k) matching program

• Generous Paid Time Off (PTO)

• Parental Leave

• Sign-on Payments

• Restricted Stock Units (RSUs)

Working Hours: Standard full-time work hours, typically 40 hours per week, with potential for flexibility depending on project needs and team collaboration.

📝 Enhancement Note: The salary range provided is for the specified locations (Seattle, WA and Atlanta, GA). The benefits package is extensive and typical for a large tech organization like Amazon, offering robust support for employees. The inclusion of sign-on payments and RSUs indicates a competitive compensation structure common for senior roles in operations and technology.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Cloud Computing, Digital Streaming, Artificial Intelligence, Consumer Electronics, and more. Amazon operates across a vast spectrum of industries, driving innovation and efficiency through technology.

Company Size: Amazon is a global technology giant with hundreds of thousands of employees worldwide, indicating a highly structured environment with ample opportunities for specialization and large-scale impact.

Founded: 1994, by Jeff Bezos. Amazon's history is marked by a relentless focus on customer obsession, long-term thinking, and operational excellence, which permeates its culture and approach to product development.

Team Structure:

• The People Engagement Experience Team is a multidisciplinary group of 40+ professionals, including UX Designers, UX Researchers, Visual Designers, and Copywriters.

• This team operates with a broad mix of experience levels, tenures, educational backgrounds, skills, and geographic locations, fostering a diverse and collaborative environment.

Methodology:

• Data-Driven Design: Leveraging user insights, research, and analytics to inform design decisions and measure impact.

• Iterative Development: Employing agile methodologies like Scrum to quickly prototype, test, and refine user experiences.

• AI Integration: Pioneering the use of AI to create innovative and efficient employee experiences.

• Cross-Functional Collaboration: Working closely with Product Management, Engineering, and Data Science to ensure holistic product development.

Company Website: https://www.amazon.com

📝 Enhancement Note: Amazon's culture is famously fast-paced and data-driven. For operations roles, understanding this environment means being comfortable with ambiguity, prioritizing impact, and constantly seeking ways to optimize processes and user experiences at scale. The People Engagement Experience Team's focus on employees directly impacts operational efficiency and employee satisfaction.

📈 Career & Growth Analysis

Operations Career Level: This role is designated as "Sr. UX Designer," indicating a senior individual contributor position. It requires a high degree of autonomy, strategic thinking, and the ability to mentor or guide junior designers. In an operations context, this translates to owning significant areas of the employee experience technology stack and driving process improvements.

Reporting Structure: While not explicitly detailed, senior designers typically report to a Design Manager or Director within a larger UX organization, and work closely with Product Managers and Engineering Leads for specific product initiatives. The People Engagement Experience Team's structure suggests close collaboration within the multidisciplinary team.

Operations Impact: The role directly impacts the operational efficiency and engagement of millions of Amazon employees by redesigning core workflows and leveraging AI. Successful UX design in this context leads to increased productivity, reduced friction in employee processes, and improved overall employee satisfaction – all critical operational metrics.

Growth Opportunities:

• Leadership in Design: Potential to grow into a Principal UX Designer or Design Lead role, taking on more strategic oversight and team leadership responsibilities.

• Specialization in AI/Employee Experience: Deepen expertise in AI-driven employee experiences and employee engagement technologies, becoming a subject matter expert.

• Cross-Functional Mobility: Opportunities to move into Product Management or related GTM/Operations strategy roles within Amazon, leveraging a deep understanding of user needs and system design.

• Mentorship and Community Involvement: Contribute to Amazon's broader design community, mentor junior designers, and shape design best practices.

📝 Enhancement Note: For operations professionals, this role offers a pathway to influence critical employee-facing systems. Growth opportunities are tied to strategic contribution, technical specialization (especially in AI), and the ability to scale operational improvements through design.

🌐 Work Environment

Office Type: This is an on-site role, implying a traditional office environment within Amazon's corporate campuses in Seattle or Atlanta. The environment is expected to be collaborative, fast-paced, and technologically advanced.

Office Location(s): Seattle, Washington and Atlanta, Georgia. These locations offer vibrant tech hubs with access to talent and resources.

Workspace Context:

• Collaborative Spaces: The office will likely feature open workspaces, meeting rooms, and dedicated collaboration areas designed to foster interaction among designers, researchers, product managers, and engineers.

• Technology-Rich Environment: Access to state-of-the-art design tools, hardware, and internal Amazon systems to support the design and development process.

• Team Interaction: Opportunities for regular in-person interaction with the multidisciplinary People Engagement Experience Team, facilitating knowledge sharing and ideation.

Work Schedule: The role is full-time (typically 40 hours/week). While on-site, Amazon often offers some flexibility in terms of start and end times, provided core working hours and collaboration needs are met. The emphasis on rapid iteration and complex problem-solving may require focused work blocks.

📝 Enhancement Note: The on-site requirement is typical for roles demanding high levels of collaboration and access to internal resources. For operations, this environment supports the direct engagement needed to understand complex systems and user workflows.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review your resume and portfolio for basic qualifications and experience.

• Hiring Manager Screen: A conversation with the hiring manager to discuss your experience, approach to design, and fit with the team's culture.

• Design Portfolio Review: A deep dive into your portfolio, where you'll present case studies demonstrating your UX strategy, problem-solving skills, and impact. Expect to discuss your process, rationale, and how you handled complex challenges and ambiguity.

• Cross-Functional Interviews: Interviews with team members (UX Researchers, Product Managers, Engineers) to assess your collaboration skills, technical understanding, and ability to work within a multidisciplinary team.

• Executive/Leadership Review: Potentially a final interview with senior leadership to assess strategic thinking and alignment with Amazon's leadership principles.

Portfolio Review Tips:

• Showcase Impact: For each case study, clearly articulate the problem, your role, your process, the solution, and most importantly, the measurable impact of your design. Use data and metrics wherever possible.

• Highlight Complexity and Ambiguity: Focus on projects where you tackled complex, ill-defined problems, demonstrating your ability to create structure and drive clarity.

• Demonstrate AI Integration: If possible, include projects where you've designed AI-powered features, explaining your approach to human-AI collaboration and trust.

• Detail Your Process: Walk through your design methodology, including user research, wireframing, prototyping, and iteration. Be prepared to discuss trade-offs and why you made specific design decisions.

• Tailor to Amazon: Research Amazon's design principles and leadership principles. Frame your experiences and examples to align with these values.

Challenge Preparation:

• Design Challenge: Be prepared for a take-home design challenge or an on-site design exercise. This will likely involve a complex problem requiring you to create wireframes, user flows, and potentially high-fidelity mockups.

• Focus on Process: Demonstrate a clear, logical design process, even if you don't have time to complete a high-fidelity visual design. Explain your assumptions and how you would validate them.

• Presentation Skills: Practice presenting your design challenge solution concisely and confidently, highlighting your strategic thinking and problem-solving approach.

📝 Enhancement Note: The interview process at Amazon is rigorous, especially for senior roles. For operations-focused design positions, expect to demonstrate not just design craft but also strategic thinking, problem-solving under ambiguity, and a clear understanding of how design impacts operational efficiency and user outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP. Proficiency in at least one major design tool (e.g., Figma) is essential.

• AI Tools: General knowledge and understanding of various AI tools and platforms relevant to user experience design (specific tools may vary and are often internal).

• Collaboration Platforms: Amazon's internal tools for communication and project management (e.g., Chime, internal wikis, task management systems).

Analytics & Reporting:

• Familiarity with analytics tools (e.g., Google Analytics, Adobe Analytics) to understand user behavior and measure design impact.

CRM & Automation:

• While not a direct CRM role, understanding how employee data is managed and how automated workflows impact user experience is beneficial. Familiarity with HRIS (Human Resources Information Systems) platforms or employee management software concepts would be advantageous.

📝 Enhancement Note: Proficiency in industry-standard design tools is a baseline. For this role, understanding how design integrates with AI, analytics, and potentially HR systems is key to demonstrating operational thinking and the ability to influence employee-facing technology at scale.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to understanding and serving the needs of Amazon employees, driving design decisions that improve their daily work lives.

• Bias for Action: A proactive approach to problem-solving, iterating quickly, and shipping solutions that deliver value, even in the face of ambiguity.

• Invent and Simplify: Continuously seeking innovative solutions and simplifying complex processes to create elegant and effective user experiences.

• Ownership: Taking full responsibility for design outcomes, from concept to implementation and impact measurement.

• Dive Deep: Thoroughly analyzing user needs, business requirements, and technical constraints to make informed design decisions.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with Product Managers, Engineers, Researchers, and Data Scientists to ensure a cohesive and effective product development process.

• Open Communication: Fostering an environment of transparent communication, where ideas are shared freely, and constructive feedback is welcomed.

• Mentorship and Knowledge Sharing: Contributing to the growth of the team and the broader Amazon design community through sharing expertise and mentoring junior colleagues.

📝 Enhancement Note: Amazon's Leadership Principles are central to its culture. For operations roles, demonstrating alignment with these principles—especially Customer Obsession (for employees), Ownership, Bias for Action, and Invent & Simplify—is crucial for success and cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Scale: Creating user experiences that are effective and intuitive for millions of diverse employees across various roles and global locations.

• AI Integration Complexity: Navigating the technical and ethical considerations of designing AI-first experiences, ensuring they are trustworthy, transparent, and genuinely beneficial.

• Ambiguity and Complexity: Tackling highly ambiguous problems with limited upfront definition, requiring strong strategic thinking and problem-solving skills.

• Balancing Stakeholder Needs: Effectively managing the expectations and requirements of multiple stakeholders (employees, business leaders, engineering teams) to deliver optimal solutions.

Learning & Development Opportunities:

• Deep Dive into AI in the Workplace: Become a leader in designing and implementing AI-driven solutions that enhance employee productivity and engagement.

• Advanced UX Strategy: Develop sophisticated UX strategies for large-scale, complex enterprise products.

• Cross-Disciplinary Learning: Gain exposure to product management, engineering, and data science, broadening your understanding of the product development ecosystem.

• Amazon Design Community: Participate in workshops, design reviews, and knowledge-sharing sessions to stay at the forefront of UX trends and best practices.

📝 Enhancement Note: This role presents significant challenges typical of large-scale operations and product development. Overcoming these challenges offers substantial growth opportunities, particularly in specializing in AI-driven employee experiences and strategic design leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex, ambiguous problem you solved using UX design. What was your process, what trade-offs did you make, and what was the measurable impact?" (Focus on demonstrating systemic thinking, ownership, and data-driven results.)

• "How would you approach designing an AI-first experience for [specific employee workflow, e.g., onboarding, performance review]? What are the key considerations for trust, transparency, and usability?" (Prepare to discuss human-centered AI principles and your process for addressing these.)

Company & Culture Questions:

• "How do you align your design process with Amazon's Leadership Principles, particularly Customer Obsession and Bias for Action?" (Research the principles and prepare specific examples.)

• "Imagine you're designing a new employee engagement tool. How would you ensure it's adopted and used effectively across different Amazon teams and roles?" (Demonstrate an understanding of user adoption strategies and operational deployment.)

Portfolio Presentation Strategy:

• Structure for Impact: Organize your portfolio around 2-3 strong case studies that best showcase your skills in strategy, complex problem-solving, and AI-driven design.

• Emphasize Your Role: Clearly define your contributions in each project, especially if it was a collaborative effort.

• Quantify Results: Use metrics and data to demonstrate the positive outcomes of your designs. If direct metrics aren't available, explain the rationale and expected impact.

• Narrative Flow: Tell a compelling story for each case study, guiding the interviewers through the problem, your process, your solutions, and the results. Be ready to answer detailed questions about your decisions.

📝 Enhancement Note: Preparing for Amazon interviews means being ready to articulate your thought process, justify your decisions with data and principles, and demonstrate how your skills translate into operational improvements and impactful user experiences.

📌 Application Steps

To apply for this operations-aligned UX design position:

• Submit your application through the Amazon Jobs portal at https://www.amazon.jobs/en/jobs/10422334.

• Customize Your Resume: Highlight keywords related to UX strategy, AI-first design, complex workflows, user-centered design, and cross-functional collaboration. Quantify achievements whenever possible.

• Curate Your Portfolio: Select 2-3 of your most impactful projects that demonstrate your ability to solve complex problems at scale, including any experience with AI or enterprise-level applications. Ensure clear articulation of your process, role, and results.

• Prepare Your Narrative: Practice articulating your design philosophy, your approach to challenging projects, and how your work aligns with Amazon's Leadership Principles. Be ready to walk through your portfolio case studies with confidence.

• Research Amazon's Culture: Understand Amazon's commitment to customer obsession (in this case, employee obsession), innovation, and operational excellence to tailor your responses to their values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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