Sr. UX Designer - CommercePoint

📍 Job Overview

Job Title: Sr. UX Designer - CommercePoint

Company: We Are Rosie

Location: Atlanta, Georgia, USA

Job Type: Contract

Category: UX/Product Design (Internal Tools)

Date Posted: 2026-08-14

Experience Level: Senior (7+ years)

Remote Status: Hybrid (1 day/week in office)

🚀 Role Summary

• Drive the user experience strategy and execution for the CommercePoint program, a critical suite of internal restaurant-facing products.

• Design intuitive, efficient, and consumer-app-like experiences for Team Members (primarily aged 16-25) who use these products extensively throughout their shifts.

• Conduct hands-on user research within restaurant environments to deeply understand Team Member workflows and pain points.

• Collaborate closely with engineering teams to translate design concepts into functional and polished product features, leveraging an existing design system.

• Advocate for user-centered design principles and influence decision-making to ensure products meet business outcomes and enhance the Team Member experience.

📝 Enhancement Note: While the raw job description focuses on UX Design, the context of "CommercePoint" and "Team Member facing products" in a quick-service restaurant environment strongly suggests a Revenue Operations or GTM Operations adjacent role, specifically focusing on the operational efficiency and user experience of internal tools that directly impact revenue generation and customer service delivery. The emphasis on "operational efficiency" and "winning the hearts of our Team Members with these products" positions this role as critical for optimizing front-line revenue-generating activities.

📈 Primary Responsibilities

• Design efficient, functional, and aesthetically pleasing user experiences for the CommercePoint product suite, ensuring they align with consumer application standards while meeting rigorous operational demands.

• Strategically and tactically explore multiple design concepts and trade-offs for new features and product enhancements across various platforms (Android native apps, web applications).

• Proactively engage with restaurant Team Members and Operators through in-person research, interviews, and observational studies to gather actionable insights into their daily workflows and challenges.

• Utilize Figma to create wireframes, detailed interactions, prototypes, and final design specifications, effectively leveraging and contributing to an established design system.

• Develop clear, concise, and user-friendly UI copy for interface elements, error messages, and user guidance to enhance product usability and comprehension.

• Actively participate in cross-functional collaboration with engineering teams, providing clear design direction and advocating for user-centered solutions.

• Influence product development decisions by presenting well-reasoned design recommendations that align user needs with business objectives and operational outcomes.

• Demonstrate a "scrappy" and proactive mindset, taking initiative to identify and address design opportunities and champion best practices in a fast-paced environment.

• Champion the brand's mission and purpose through thoughtful design, ensuring products reflect the company's commitment to guest service and Team Member satisfaction.

📝 Enhancement Note: The responsibilities listed heavily lean into product development and user experience, but the context of "CommercePoint" (implying commerce processes) and "Team Member facing products" within a restaurant chain suggests this role is crucial for optimizing the front-end operations that directly drive sales. The emphasis on "operational efficiency" and "influencing decision-making" to achieve "business outcomes" highlights its strategic importance in a GTM/Revenue Operations context, even if the title is UX Designer.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Human-Computer Interaction, Design, Computer Science, or a related field is often preferred for senior UX roles. Equivalent practical experience will also be considered.

Experience: 7+ years of dedicated UX design experience, with a proven track record of hands-on execution and delivery in complex product environments.

Required Skills:

• UX Design: Comprehensive expertise in user experience design principles, methodologies, and best practices.

• Figma Proficiency: Advanced skills in Figma for wireframing, prototyping, interaction design, and utilizing design systems.

• User Research: Demonstrated ability to plan, conduct, and synthesize user research, particularly with front-line operational staff in fast-paced environments.

• Mobile App Design: Strong experience designing for mobile platforms, with a specific emphasis on Android native applications.

• Wireframing & Prototyping: Proficiency in creating clear wireframes and interactive prototypes to effectively communicate design concepts.

• Interaction Design: Deep understanding of interaction design principles and their application in creating intuitive user flows.

• UI Copywriting: Skill in crafting clear, concise, and effective user interface text, including microcopy, error messages, and instructional content.

• Cross-functional Collaboration: Proven ability to work effectively with engineering, product management, and other stakeholders.

• Design Systems: Experience working with and contributing to established design systems, ensuring consistency and efficiency.

• Strategic Thinking: Ability to balance user needs, business goals, and technical constraints to arrive at optimal solutions.

• Stakeholder Management: Skill in managing expectations and communicating design rationale to diverse stakeholder groups.

• User-Centered Design: A strong commitment to user advocacy and embedding user needs throughout the design process.

Preferred Skills:

• Consumer-Facing Application Design: Experience designing products that mirror the intuitiveness and appeal of popular consumer applications.

• Enterprise/Operational Software Design: Familiarity with the unique challenges and requirements of designing software for operational environments.

• Agile Development: Experience working within Agile or similar iterative development methodologies.

• Visual Design: Strong visual design sensibility and ability to create aesthetically pleasing interfaces.

• Restaurant Operations Familiarity: A genuine interest in and willingness to learn about restaurant operations and Team Member workflows.

📝 Enhancement Note: The emphasis on "consumer-facing application design" for internal tools, combined with "enterprise or operational software design experience preferred," highlights a unique blend. For operations professionals, this translates to understanding how to make complex internal processes feel simple and intuitive, akin to consumer apps, which is a key differentiator for operational efficiency and user adoption.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A portfolio showcasing at least 3-4 detailed case studies that demonstrate a comprehensive UX design process from problem identification to solution implementation and impact.

• Process Visualization: Portfolio pieces should clearly illustrate the design process, including user research findings, ideation stages, wireframes, prototypes, and final UI designs.

• Figma Work Samples: Inclusion of work created in Figma, demonstrating proficiency with components, layouts, and interaction design.

• Design System Utilization: Examples of how the candidate has leveraged or contributed to a design system to ensure consistency and scalability.

• Metrics & Impact: Wherever possible, portfolio entries should include quantifiable results or qualitative feedback demonstrating the impact of the designed solutions on user behavior, operational efficiency, or business outcomes.

Process Documentation:

• Workflow Analysis: Demonstrated ability to document and analyze existing Team Member workflows, identifying bottlenecks and opportunities for improvement.

• Design Specification Creation: Experience in creating detailed design specifications and documentation for engineering teams, ensuring accurate implementation.

• Iterative Design Documentation: Evidence of how designs were iterated upon based on user feedback and testing, with clear documentation of changes and rationale.

📝 Enhancement Note: For a role like this, the portfolio is paramount. It needs to showcase not just aesthetic design skills but a deep understanding of how design impacts operational efficiency and user adoption within a specific business context. Operations candidates should highlight projects that involved simplifying complex processes, improving task completion times, or enhancing user satisfaction in operational settings.

💵 Compensation & Benefits

Salary Range: An estimated range of $80 - $88 USD per hour is provided based on the information in the job posting. This range reflects a senior-level UX design role with specialized application in an operational context, considering the Atlanta, Georgia location and the contract nature of the position.

Benefits:

• Lunch Provided: Meals are provided on-site during in-office work days.

• Snacks Provided: Snacks are available on-site during in-office work days.

• Contract Extension Potential: The initial 6-month contract has the possibility of annual renewal, offering potential for extended engagement.

• Professional Environment: Access to a professional work environment with opportunities for collaboration and on-site learning.

Working Hours: This is a full-time contract position, expected to be 40 hours per week. The schedule offers flexibility, with a requirement for in-office presence on Tuesdays and potential for additional on-site work in restaurants for research.

📝 Enhancement Note: The hourly rate is explicitly stated. The benefits are focused on on-site perks, which is common for contract roles. The potential for annual renewal is a key factor for contract professionals seeking stability. The salary range is based on the direct input from the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Quick-Service Restaurant (QSR) / Food & Beverage. The company is a "leading chain quick-serve restaurant brand known for creating category-leading customer experiences." This industry context implies a fast-paced, high-volume operational environment where efficiency and customer satisfaction are paramount.

Company Size: Not explicitly stated, but the mention of a "leading chain brand" and "Main Campus" suggests a large, established organization with significant operational scale.

Founded: The company's founding date is not provided, but its description as a "leading chain quick-serve restaurant brand" implies a history of growth and established market presence.

Team Structure:

• CommercePoint Program: The role is within the CommercePoint program, which focuses on internal Team Member-facing products.

• Design Team: The designer will work closely with two other CommercePoint designers, suggesting a small, focused design team within the broader product/engineering organization.

• Cross-functional Collaboration: Close collaboration is expected with engineering teams who handle both product and engineering responsibilities, and potentially with restaurant operators and Team Members for research.

Methodology:

• User-Centered Design: A strong emphasis on understanding and designing for the core users (Team Members aged 16-25).

• Agile/Iterative Development: The need to "move quickly from design specs and requirements to polished Figma execution" and a "scrappy" mindset suggest an iterative and fast-paced development approach.

• In-Person Research: A key methodology involves working directly in restaurants to understand operational realities and user needs.

• Design System Utilization: Adherence to and potential contribution to an existing design system for consistency and efficiency.

Company Website: [Company URL is not directly provided in the input, but the hiring company is We Are Rosie. The client company is a leading chain quick-serve restaurant brand.]

📝 Enhancement Note: The company culture is described as being "obsessed with delivering differentiated customer service" and building "hospitality into their brand." For a UX designer, this translates to a focus on creating positive and efficient experiences for both external customers and internal Team Members, recognizing that Team Member experience directly impacts customer experience.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer. This implies a high degree of autonomy, strategic input, and the expectation to lead design initiatives with minimal oversight. The "player-coach" environment suggests contributing directly to design work while also potentially mentoring or guiding less experienced designers if the team expands. The focus on influencing decision-making and advocating for user needs at a senior level is critical.

Reporting Structure: While not explicitly detailed, the role is within the "CommercePoint program" and will work closely with two other designers. This suggests a reporting line likely to a Design Lead, Product Manager, or Program Manager overseeing the CommercePoint initiative. The close collaboration with engineering indicates a flat, integrated team structure.

Operations Impact: The CommercePoint products are described as managing "every single order that comes through our restaurant." Therefore, the UX designer's work has a direct and substantial impact on:

• Revenue Generation: By making order-taking and fulfillment more efficient and user-friendly, the products can increase order volume and speed.

• Customer Satisfaction: Improved Team Member experience and streamlined service directly contribute to a better customer experience.

• Operational Efficiency: Intuitive tools reduce training time, minimize errors, and improve throughput, leading to significant cost savings and operational improvements.

• Team Member Retention: Designing enjoyable and effective tools can improve job satisfaction for young Team Members, potentially reducing turnover.

Growth Opportunities:

• Specialization: Deepen expertise in designing for operational environments and quick-service restaurant technology.

• Product Ownership: Potential to take on more ownership of specific products within the CommercePoint suite.

• Cross-Functional Leadership: Develop stronger influence and leadership skills by driving design strategy across product and engineering teams.

• Mentorship: Opportunity to mentor other designers and contribute to the growth of the design function within the company.

• Contract Extension & Transition: Successful performance could lead to contract renewals or potentially opportunities within the client company or We Are Rosie's broader network.

📝 Enhancement Note: The "player-coach" aspect is a significant indicator of senior-level growth potential, offering opportunities to develop leadership and strategic influence alongside hands-on design work. The direct impact on core business operations is a strong selling point for ambitious designers.

🌐 Work Environment

Office Type: The role is primarily Hybrid. It requires a minimum of one day per week at the company's "Main Campus" in Atlanta for in-person collaboration. Additionally, there will be days spent working directly within Atlanta-area restaurants to conduct research and testing with Team Members.

Office Location(s): The primary office location is Atlanta, GA. Occasional opportunities to visit restaurants across the United States may arise, but these are described as more optional.

Workspace Context:

• Collaborative Hub: The Main Campus serves as a hub for in-person collaboration, with lunch and snacks provided to foster a connected team environment.

• Real-World Immersion: Working directly in restaurants provides a unique, hands-on understanding of the operational environment and user context.

• Technology Integration: While not explicitly detailed, the use of Figma and Android native apps suggests a modern technology stack supporting design and development workflows.

• Team Interaction: The role emphasizes close interaction with engineering teams and fellow designers, fostering a communicative and supportive work atmosphere.

Work Schedule: The standard work schedule is 40 hours per week. The hybrid model offers a balance between focused individual work and collaborative team engagement. The requirement to visit restaurants adds a dynamic element to the work schedule, requiring adaptability.

📝 Enhancement Note: The hybrid nature, with specific in-office days and restaurant visits, provides a blend of structured collaboration and field-based immersion, which is ideal for understanding operational realities. This on-the-ground experience is invaluable for designing effective operational tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of resume and portfolio by We Are Rosie and potentially the client company's hiring team.

• Portfolio Presentation: A key stage will involve presenting a portfolio to showcase design skills, process, and impact. Be prepared to walk through case studies, explaining your role, challenges, solutions, and outcomes.

• Design Challenge: Expect a design exercise or a deep dive into a specific problem area relevant to CommercePoint products. This could involve evaluating existing designs, proposing solutions, or sketching out concepts.

• Behavioral & Cultural Fit: Interviews will assess collaboration style, problem-solving approach, adaptability, and enthusiasm for the brand and its mission. Questions about handling feedback and working in a large corporate environment are probable.

• Stakeholder/Engineering Interview: Conversations with engineering leads or product managers to assess technical understanding and collaboration capabilities.

Portfolio Review Tips:

• Focus on Impact: Highlight projects demonstrating measurable improvements in operational efficiency, user satisfaction, or business metrics. Quantify results where possible.

• Showcase Process: Clearly articulate your design process for each case study, from research and ideation to iteration and final delivery. Use visuals to support your narrative.

• Figma Expertise: Ensure your portfolio demonstrates strong Figma skills, including the use of components, auto-layout, and prototyping features.

• Restaurant Context: Frame your work within the context of operational environments. If you have prior experience with enterprise or internal tools, emphasize it. If not, demonstrate how you've approached understanding complex user needs.

• "Scrappy" Mindset: Be ready to discuss how you've made pragmatic decisions and delivered "B+" solutions when "A+" wasn't feasible due to constraints, showcasing your adaptability.

• User Advocacy: Provide examples of how you've advocated for users, especially in challenging situations with competing stakeholder interests.

Challenge Preparation:

• Research CommercePoint: Understand the goals of the CommercePoint program – improving Team Member experience, order efficiency, and operational effectiveness in a quick-service restaurant.

• Study Restaurant Operations: Familiarize yourself with the typical workflows in a fast-paced restaurant environment (order taking, food preparation, order fulfillment).

• Analyze Consumer Apps: Think about what makes apps like Spotify or Instagram intuitive and enjoyable, and how those principles might apply to internal operational tools.

• Practice Articulation: Be prepared to articulate your design decisions clearly and concisely, explaining the "why" behind your proposed solutions.

📝 Enhancement Note: The interview process heavily emphasizes portfolio review and practical application of design skills within an operational context. Candidates should prepare to demonstrate not just design talent but also strategic thinking, problem-solving abilities, and a genuine understanding of the unique challenges faced by front-line Team Members.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, prototyping, interaction design, and utilizing design systems. Proficiency is essential.

• Android Native Development Environment: While not designing code, an understanding of the constraints and capabilities of Android native applications will be beneficial.

• Web Application Development: Familiarity with designing for web applications (e.g., Control Point, CMT Catering Management Tool) is required.

Analytics & Reporting:

• User Analytics Tools: Experience with tools that track user behavior within applications (e.g., Amplitude, Mixpanel, Pendo) would be advantageous for understanding product usage and identifying areas for improvement.

• Performance Metrics Tracking: Understanding how to design for metrics that track operational efficiency (e.g., order completion time, error rates, throughput) is crucial.

CRM & Automation:

• Internal Systems: While not directly CRM, familiarity with how internal operational tools integrate with or support broader business systems (e.g., order management, inventory) would be valuable.

• Workflow Design: The ability to design for streamlined workflows that automate tasks or reduce manual effort is a key aspect of this role.

📝 Enhancement Note: The explicit mention of Figma is critical. For operations roles, understanding the technology stack is key to designing solutions that are technically feasible and integrate well with existing systems, thereby maximizing operational efficiency.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to creating excellent customer experiences, recognizing that Team Member experience directly influences guest satisfaction.

• Hospitality: A core value that permeates all interactions, extending from customer service to internal Team Member support.

• Efficiency & Speed: A necessity in the fast-paced QSR environment, valuing designs that enable quick and accurate task completion.

• Teamwork & Collaboration: Emphasis on working together across functions (design, engineering, operations) to achieve common goals.

• Data-Driven Decisions: Utilizing insights from user research and product analytics to inform design choices and measure impact.

• User Advocacy: Prioritizing the needs and experiences of the Team Members who use the products daily.

Collaboration Style:

• Integrated Teams: Designers work closely alongside engineers and product managers, fostering a highly collaborative and iterative environment.

• Open Feedback: A culture that encourages constructive feedback and open discussion of design trade-offs.

• Empathetic Approach: A focus on understanding and empathizing with the challenges faced by Team Members in their roles.

• Pragmatic Problem-Solving: A willingness to find practical, "B+" solutions that deliver significant value, even if not perfectly "ideal," given business and engineering constraints.

📝 Enhancement Note: The emphasis on "hospitality" and "customer obsession" for an internal tool designer highlights a unique company culture where Team Member well-being and efficiency are seen as integral to external success. This value system is crucial for candidates to understand and align with.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Consumer vs. Operational Needs: Designing products that feel like intuitive consumer apps while meeting the strict performance and efficiency demands of a fast-paced restaurant.

• User Base Diversity: Catering to a primary user base of young Team Members (16-25) with varying technical proficiencies and work styles, alongside potentially other user groups.

• Fast-Paced Environment: Operating in a high-velocity environment where rapid iteration and quick turnarounds are expected.

• Navigating Corporate Constraints: Balancing ideal design solutions with practical business or engineering limitations within a large corporate structure.

• Cross-Functional Influence: Effectively communicating and advocating for user-centered designs to influence engineering and product decisions.

Learning & Development Opportunities:

• Deep Operational Insight: Gain unparalleled understanding of quick-service restaurant operations and front-line Team Member roles.

• Advanced UX Design for Operations: Develop specialized skills in designing for operational efficiency and user adoption in enterprise-like internal tools.

• Design System Contribution: Opportunity to contribute to and evolve an established design system, enhancing scalability and consistency.

• Cross-Functional Skill Building: Enhance collaboration and communication skills by working closely with engineering and product teams.

• Career Path Expansion: Potential to transition into product management, lead design initiatives, or explore other roles within the client company or We Are Rosie's network.

📝 Enhancement Note: The challenges presented offer significant opportunities for growth, particularly in developing resilience, pragmatic problem-solving, and strong influencing skills within a complex operational context.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a product that needed to be both highly intuitive for new users and extremely efficient for experienced users. How did you balance these needs?" (Focus on your process, trade-offs, and outcomes, especially in operational contexts.)

• "How would you approach understanding the workflow of a 16-year-old Team Member taking orders during a lunch rush? What research methods would you employ?" (Highlight your empathy, research skills, and ability to adapt to specific user groups.)

• "Imagine an engineer proposes a solution that is technically feasible but not ideal for the user experience. How would you approach this situation?" (Demonstrate your communication, advocacy, and collaborative problem-solving skills.) Company & Culture Questions:

• "Why are you interested in designing for the quick-service restaurant industry, and what do you find appealing about our brand's focus on hospitality?" (Show genuine interest in the industry and alignment with company values.)

• "How do you approach working within a large corporate environment where practical solutions might sometimes take precedence over ideal ones?" (Discuss your adaptability, pragmatism, and ability to deliver value within constraints.)

• "Describe your experience working with or contributing to design systems. What is the value of a design system in a fast-paced environment?" (Highlight your understanding of consistency, efficiency, and scalability.) Portfolio Presentation Strategy:

• Storytelling: Structure your case studies as compelling narratives, clearly outlining the problem, your role, the process, the solution, and the impact.

• Quantify Success: Whenever possible, present metrics that demonstrate the positive impact of your designs (e.g., reduced task time, increased order accuracy, improved user satisfaction scores).

• Figma Walkthrough: Be prepared to show specific examples of your Figma work, explaining your use of components, prototyping, and collaboration features.

• Address Constraints: Discuss any constraints you faced (technical, business, time) and how you navigated them to deliver effective solutions.

• Highlight Adaptability: Emphasize your ability to be "scrappy" and adaptable, showcasing projects where you iterated quickly or made pragmatic design choices.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of strong UX fundamentals, an understanding of operational contexts, and the ability to collaborate and influence effectively within a corporate structure. The portfolio presentation is key to showcasing practical skills and impact.

📌 Application Steps

To apply for this operations-adjacent UX design position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Curate Your Portfolio: Select 3-4 of your strongest case studies that best demonstrate your UX design process, problem-solving skills, and impact, particularly highlighting any experience with operational tools or consumer-like applications for internal users. Ensure these showcase your Figma proficiency and understanding of user-centered design.

• Tailor Your Resume: Optimize your resume to highlight your 7+ years of UX design experience, specific skills in Figma, user research, mobile/Android design, and any experience relevant to operational efficiency or enterprise software. Use keywords from the job description naturally.

• Prepare Your Narrative: Practice walking through your portfolio case studies, focusing on your role, the challenges, your design process, the solutions, and the quantifiable or qualitative outcomes. Be ready to discuss your approach to user research and collaboration.

• Research the Brand: Familiarize yourself with the quick-service restaurant brand's mission, customer experience, and values. Understand the context of "CommercePoint" and its importance to restaurant operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.