Sr. UX Designer

📍 Job Overview

Job Title: Sr. UX Designer

Company: Axos Bank

Location: Manila, Philippines

Job Type: Full time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-08-25

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Lead the design strategy and execution for complex, often undefined product initiatives, translating business and technical challenges into user-centered solutions.

• Drive design excellence by establishing and improving design patterns, standards, and methods, contributing to the adoption of enterprise-wide design systems and best practices.

• Influence stakeholders across various functions through compelling storytelling and data-driven insights, ensuring alignment and support for design strategies.

• Champion a holistic design process, focusing on user insights, business needs, and industry trends to deliver innovative solutions that drive business outcomes within the financial services sector.

📝 Enhancement Note: This role is positioned as a Senior UX Designer within a financial institution, implying a need for a strong understanding of complex workflows, regulatory considerations, and a data-driven approach to design. The emphasis on "product strategy and focus is not always defined" suggests a need for proactive problem-solving and the ability to define project scope and direction.

📈 Primary Responsibilities

• Influence stakeholders across product, development, and business units to gain buy-in and support for design strategies and user-centered initiatives.

• Drive the development of innovative, data-driven design solutions that address complex business and technical problems, particularly in areas where product strategy is not yet fully defined.

• Lead the creation and adoption of a holistic design process, a robust design system, or a comprehensive design language across multiple teams or products.

• Provide strategic direction and mentorship to other UX designers in creating compelling design concepts for product ideation, user research, and usability testing.

• Translate user insights, business requirements, and industry trends into actionable design solutions that directly contribute to achieving key business outcomes.

• Collaborate with engineering and product teams to ensure the feasibility of designs, delivering pixel-perfect specifications and dev-ready Figma files for seamless implementation.

• Contribute to and uphold corporate standards for design processes, execution, and deliverables, ensuring consistency and quality across the organization.

• Review vendor deliverables to ensure they meet Axos Bank's design quality standards and brand guidelines.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design execution, and cross-functional influence, typical of a senior-level UX role within a structured corporate environment. The mention of "vendor deliverables" suggests potential involvement in managing external design resources.

🎓 Skills & Qualifications

Education:

• Bachelor's degree preferred, with complementary training and demonstrated expertise in UX design specialties. Experience:

• 5+ years of collective, progressive experience in design disciplines including visual design, UX design, interaction design, and UX research.

• Proven experience applying comprehensive UX design processes from research and ideation through to detailed specification and delivery.

• Demonstrated experience designing and optimizing complex workflows, particularly within enterprise software or financial services applications.

• Hands-on experience with UX research methodologies, including competitive analysis, stakeholder interviews, and user testing.

• Experience specifically with the UX design of investment brokerage software applications is highly desirable.

• Proven ability to deliver pixel-perfect designs and detailed specifications to development teams, ensuring accurate implementation.

• Comfortable and effective working within a mid to large-sized, collaborative design team environment. Required Skills:

• Expert proficiency in design and prototyping tools such as Figma and the Adobe Creative Suite (Photoshop, Illustrator, etc.).

• Deep understanding and practical application of UX design processes and methodologies.

• Strong ability to design and optimize complex, multi-step user workflows.

• Proficiency in conducting and applying insights from UX research activities.

• Excellent visual design skills with a keen eye for detail at the pixel level.

• Strong storytelling and presentation skills, with the ability to influence stakeholders.

• Familiarity with design systems and their application in maintaining consistency and efficiency. Preferred Skills:

• Experience with investment brokerage software applications.

• Familiarity with Agile development methodologies and cross-functional team collaboration.

• Experience in defining and implementing design patterns and standards.

• Knowledge of accessibility best practices (WCAG).

• Basic understanding of front-end development principles to inform design feasibility.

📝 Enhancement Note: The requirement for 5+ years of "collective design experience" suggests that a combination of experience across different design disciplines (e.g., visual design, research) can be considered, not just pure UX design. The emphasis on investment brokerage software points to a specialized domain within FinTech.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• An available online portfolio is a mandatory requirement for consideration.

• Demonstrate a strong command of the end-to-end UX design process, showcasing your approach to problem-solving, research, ideation, prototyping, and final design delivery.

• Include case studies that highlight your experience with complex workflows and intricate system designs, ideally within the financial services or similar regulated industries.

• Showcase your ability to collaborate effectively with cross-functional teams (product managers, developers, researchers) and influence stakeholders through your design rationale.

• Present examples of how you've leveraged user insights and data to inform design decisions and drive measurable business outcomes. Process Documentation:

• Clearly articulate your design process within portfolio case studies, detailing the steps taken, methodologies employed, and rationale behind key decisions.

• Provide examples of how you've contributed to or worked within established design systems, design patterns, or design languages.

• Showcase your ability to produce dev-ready design specifications, ideally including examples of Figma files or similar detailed documentation.

• Highlight any experience in defining or refining design processes to improve efficiency and quality within a team or organization.

📝 Enhancement Note: The explicit requirement for an online portfolio and the emphasis on "dev ready Figma files" are critical for candidates to address. Portfolio content should focus on complex workflows and data-driven decision-making, aligning with the senior nature of the role and the industry.

💵 Compensation & Benefits

Salary Range:

• Given the Sr. UX Designer title, 5-10 years of experience, and location in Manila, Philippines, a competitive salary range is expected. Based on industry benchmarks for senior design roles in major Philippine business hubs, the estimated annual salary could range from PHP 1,800,000 to PHP 3,000,000. This estimate considers the specialized nature of UX design in financial services and the company's standing as a digital-first bank. Benefits:

• Comprehensive health insurance coverage, including medical, dental, and vision.

• Paid time off (PTO) including vacation leave, sick leave, and potentially personal leave days.

• Retirement savings plan or contributions (e.g., company-matched 401k equivalent).

• Opportunities for professional development, including training, workshops, and conference attendance.

• Potential for performance-based bonuses or incentives.

• Employee assistance programs (EAP) for mental and emotional well-being.

• Life insurance coverage. Working Hours:

• Standard full-time work schedule, typically 40 hours per week, aligning with business needs and team collaboration requirements. Flexibility may be offered based on team agreements and project demands, but the role is on-site, requiring consistent presence during core business hours.

📝 Enhancement Note: Salary is estimated based on typical senior UX designer compensation in Metro Manila, considering the financial services industry. Benefits are standard for a professional role at a bank, with an emphasis on health and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking (Digital-First)

Axos Bank operates in the dynamic financial services sector, distinguishing itself as a digital-first institution. This means a strong emphasis on technology-driven solutions, online customer experience, and efficient digital operations. For operations professionals, this translates to a fast-paced environment where innovation, data utilization, and seamless digital user journeys are paramount. The company's digital focus requires continuous adaptation to evolving technologies and customer expectations.

Company Size: Mid to Large (implied by the presence of a dedicated design team and enterprise-wide standards)

The job description mentions being "comfortable working within a mid to large sized design team" and the need to "contribute to the adoption of enterprise design standards." This indicates Axos Bank is a substantial organization with established processes and a structured environment. For operations professionals, this size suggests opportunities for specialization, career progression within defined hierarchies, and the chance to impact large-scale systems and processes.

Founded: 2000 (Axos Financial)

Founded in 2000, Axos Bank has a history rooted in digital innovation. This longevity in the digital banking space signifies a mature understanding of online financial services and a consistent commitment to technological advancement. For operations roles, this history suggests a stable company with a proven track record, likely possessing well-defined operational frameworks and a culture that values both established practices and forward-thinking improvements.

Team Structure:

• The UX design team is described as collaborative, valuing passion and mutual support, which is key for driving innovation in a specialized field.

• The Sr. UX Designer will likely report into a Design Lead or Head of UX/Product Design, with a dotted line to product and development managers for project-specific collaboration.

• Cross-functional collaboration is a core tenet, involving close partnerships with product managers, software engineers, UX researchers, and potentially business analysts and QA testers to ensure cohesive product development. Methodology:

• The role emphasizes a "holistic design process" and "data-driven solutions," indicating a systematic approach to design that integrates user research, business analysis, and performance metrics.

• Emphasis on "design systems," "design patterns," and "standards" points towards a structured methodology for ensuring consistency, scalability, and efficiency in design output.

• Strong focus on "storytelling superpowers" and influencing stakeholders suggests a methodology that prioritizes clear communication and persuasive articulation of design rationale.

Company Website: https://www.axosbank.com/

📝 Enhancement Note: The company's digital-first approach in banking is a critical context for operations roles. It implies a need for comfort with technology, data analysis, and process optimization within a regulated environment. The "mid to large" size suggests a structured career path and the potential for significant operational impact.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor / Design Lead

This role is clearly defined as a Senior UX Designer, placing it at a senior individual contributor level. It involves a high degree of autonomy, strategic input, and the expectation to mentor and guide other designers. While not a formal management role, it carries leadership responsibilities in driving design initiatives and influencing cross-functional teams. In a larger organization like Axos Bank, this position could serve as a stepping stone to Design Lead, Principal UX Designer, or even management roles within the UX or Product Design function.

Reporting Structure:

The Sr. UX Designer will likely report to a Design Manager, Director of UX, or Head of Product Design. They will work closely with Product Managers, Engineering Leads, and UX Researchers, forming project-specific teams. This structure allows for both focused execution within design and broad collaboration across departments, providing exposure to various aspects of product development and business strategy.

Operations Impact:

The Sr. UX Designer's impact is critical to Axos Bank's success, particularly given its digital-first strategy. By creating intuitive, efficient, and engaging user experiences for banking and investment products, this role directly influences customer acquisition, retention, satisfaction, and ultimately, revenue. Well-designed user journeys streamline operations, reduce support costs, and enhance the bank's competitive positioning in the digital financial landscape. The ability to translate complex financial products into user-friendly interfaces is a direct driver of business outcomes.

Growth Opportunities:

• Specialization: Deepen expertise in financial services UX, investment brokerage software design, or advanced UX research methodologies.

• Leadership: Transition into team lead or management roles, overseeing a portfolio of projects or a team of designers, focusing on people management and strategic direction.

• Cross-functional Mobility: Move into Product Management, UX Strategy, or even business operations roles within the bank, leveraging a deep understanding of user needs and product development lifecycles.

• Skill Enhancement: Continuous learning through industry conferences, specialized training (e.g., advanced Figma techniques, UX strategy frameworks), and contributing to the enterprise design system.

📝 Enhancement Note: The role offers significant growth potential beyond pure design, particularly into strategic product roles or leadership positions, given the company's digital focus and the senior nature of the position.

🌐 Work Environment

Office Type: Corporate Office / Business Center

The role is on-site at the "Axos Business Center, Corp" in Manila, Philippines. This suggests a professional, dedicated office environment typical of a financial institution. It implies a structured workspace designed for productivity, collaboration, and adherence to corporate standards.

Office Location(s):

• Manila, Metro Manila, Philippines. This location offers access to a large talent pool and a vibrant business ecosystem. The specific office address is not provided but is designated as the "ABC Manila Office." Workspace Context:

• The workspace is likely equipped with modern office technology, including reliable internet, computers, and standard office equipment necessary for design work.

• Expect a collaborative environment where designers work closely with product managers, developers, and researchers, fostering an iterative and communicative workflow.

• Access to necessary design software (Figma, Adobe Creative Suite) and potentially other collaboration tools will be provided. The emphasis on a "mid to large sized design team" suggests opportunities for peer learning and collaborative problem-solving within the immediate team. Work Schedule:

• The position is full-time, with standard working hours likely aligned with the 40-hour work week. While the role is on-site, there might be some flexibility in start/end times depending on team needs and local office policies, but core hours for collaboration are expected. The focus on delivering "dev ready Figma files" implies a need for consistent availability during business hours to support development cycles.

📝 Enhancement Note: The on-site requirement in Manila is a key differentiator. Candidates should be prepared for a traditional office setting and understand the collaborative dynamics inherent in such environments, especially within a regulated industry like banking.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Presentation: Candidates will be asked to present their online portfolio, focusing on 1-2 key case studies that best demonstrate their senior-level UX skills, problem-solving approach, and impact, particularly related to complex workflows or financial products.

• Hiring Manager/Team Interviews: Interviews with the hiring manager (likely a Design Lead or Director) and potentially other senior designers or product managers. These will delve deeper into design philosophy, technical skills, and behavioral competencies.

• Cross-Functional Interview: An interview with stakeholders from product management and/or development to assess collaboration skills and understanding of the product development lifecycle.

• Final Interview: Potentially a final interview with a senior leader in the department or a more senior executive to confirm fit and strategic alignment.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest, most relevant case studies that showcase your senior-level expertise, problem-solving abilities, and impact. Prioritize projects involving complex workflows, financial products, or significant business outcomes.

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process you followed, the challenges encountered, your solutions, and the quantifiable results or learnings. Use visuals effectively to illustrate your points.

• Highlight Data & Impact: Emphasize how you used user research, data analysis, and stakeholder feedback to inform your design decisions. Quantify the impact of your work whenever possible (e.g., increased conversion rates, reduced support tickets, improved user satisfaction scores).

• Showcase Figma Proficiency: Be prepared to walk through your Figma files, demonstrating your organization, component usage, and attention to detail in delivering dev-ready assets.

• Articulate Your Process: Clearly explain your UX process, including research methodologies, ideation techniques, prototyping strategies, and how you collaborate with cross-functional teams.

Challenge Preparation:

• Be prepared for potential design challenges or case studies that may be given during the interview process. These might involve analyzing a given problem, sketching out potential solutions, or discussing how you would approach a specific design scenario related to banking or investment products.

• Practice articulating your design rationale clearly and concisely, especially under pressure. Focus on demonstrating your problem-solving process and ability to think strategically.

📝 Enhancement Note: The emphasis on "storytelling superpowers" and presenting "dev ready Figma files" means candidates should prepare to not only show their work but also to narrate the journey and demonstrate technical proficiency in their chosen tools.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative workflows. Proficiency in creating design systems, components, and dev-ready files is expected.

• Adobe Creative Suite: Including Photoshop and Illustrator, for visual asset creation, image editing, and other design tasks.

• Prototyping Tools: While Figma often suffices, familiarity with other prototyping tools (e.g., InVision, Axure) might be beneficial for specific project needs.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and performance metrics.

• Experience interpreting data from A/B testing or user testing reports to inform design iterations.

• Ability to collaborate with data analysts to define key performance indicators (KPIs) for design initiatives. CRM & Automation:

• While not a direct CRM role, understanding how UX design impacts customer journeys within CRM systems (like Salesforce, if used by Axos) can be beneficial.

• Awareness of how automated workflows or customer communication tools might interact with the user interface designed.

• Familiarity with project management and collaboration tools such as Jira, Confluence, or Asana for workflow tracking and team communication.

📝 Enhancement Note: Figma is explicitly mentioned as a required expert tool. A strong understanding of how design integrates with analytics and potentially CRM systems is crucial for a data-driven role in a financial institution.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value driving all design decisions, ensuring that user needs and satisfaction are at the forefront of product development.

• Innovation & Digital Excellence: A commitment to leveraging technology to deliver cutting-edge financial solutions and a superior digital experience.

• Collaboration & Teamwork: Emphasis on a supportive, team-oriented environment where designers work together, share knowledge, and help each other succeed.

• Data-Driven Decision Making: Utilizing user insights, analytics, and business metrics to inform design strategies and validate solutions.

• Quality & Detail: A dedication to delivering high-quality, pixel-perfect designs and robust, well-defined user experiences.

Collaboration Style:

• Cross-Functional Integration: Proactive and integrated collaboration with product management, engineering, and research teams to ensure a unified product vision and execution.

• Open Communication & Feedback: A culture that encourages constructive feedback, open dialogue, and iterative design improvements through regular reviews.

• Knowledge Sharing: A willingness to share expertise, best practices, and insights within the design team and across departments to foster collective growth and elevate design standards.

📝 Enhancement Note: The values emphasize a blend of user advocacy, technological innovation, and collaborative execution, which are critical for success in a digital banking environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Navigating the highly regulated financial services industry while pushing the boundaries of UX innovation and user experience.

• Defining Strategy for Undefined Problems: Taking ownership and driving design direction for complex business and technical challenges where the product strategy is not yet clearly defined.

• Influencing Diverse Stakeholders: Gaining buy-in and alignment from various departments and leadership levels, each with potentially different priorities and perspectives.

• Maintaining Design System Consistency: Ensuring the consistent application of enterprise design standards and patterns across multiple products and teams, especially as the product suite evolves.

Learning & Development Opportunities:

• Specialized Financial UX Training: Opportunities to deepen expertise in UX for banking, investment platforms, and FinTech.

• Design System Leadership: Potential to take a leading role in evolving and expanding the enterprise design system.

• Mentorship Programs: Access to mentorship from senior design leaders and opportunities to mentor junior designers.

• Industry Conferences & Certifications: Support for attending relevant UX and FinTech conferences, and pursuing certifications to enhance professional skills.

📝 Enhancement Note: The challenges are specific to senior roles in regulated industries, requiring strategic thinking, strong influence, and adaptability. Growth opportunities lean into specialization and leadership within the UX domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to define the product strategy for a project where the initial scope was unclear. How did you approach it, and what was the outcome?" (Focus on your process for discovery, validation, and strategic definition.)

• "How do you influence stakeholders who may have conflicting priorities or are resistant to design recommendations? Walk us through a specific example." (Highlight your storytelling, data-driven persuasion, and negotiation skills.)

• "Imagine you're tasked with designing a new feature for our investment brokerage platform. What would be your first steps, and what research methods would you prioritize?" (Demonstrate your understanding of the financial domain and your systematic approach to UX research.) Company & Culture Questions:

• "What interests you about Axos Bank, specifically our digital-first approach in the financial services industry?" (Research Axos's mission, values, and recent initiatives.)

• "How do you contribute to a collaborative team environment, and what are your expectations for working with product and engineering teams?" (Align your collaboration style with the team's description.)

• "How do you measure the success of your design solutions and demonstrate their impact on business outcomes?" (Prepare to discuss KPIs, analytics, and user feedback.) Portfolio Presentation Strategy:

• Prioritize Impact: Select case studies that clearly demonstrate the business value and user impact of your designs. Quantify results whenever possible.

• Narrate Your Process: Walk through your design journey step-by-step, explaining the rationale behind your decisions and the challenges you overcame.

• Showcase Figma Mastery: Be prepared to navigate your Figma files, highlighting your organizational structure, component usage, and the clarity of your dev-ready specifications.

• Engage Your Audience: Make your presentation interactive, asking clarifying questions and being responsive to interviewer feedback.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, influence, and a deep understanding of the UX process within a complex, regulated industry like financial services.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Portfolio Customization: Ensure your online portfolio is up-to-date, easily accessible, and prominently features 2-3 of your most impactful case studies, ideally related to complex workflows, financial products, or data-driven design solutions.

• Resume Optimization: Tailor your resume to highlight the 5+ years of collective design experience, expert-level proficiency in Figma and Adobe Creative Suite, and specific experience with UX design processes, complex workflows, and UX research.

• Interview Preparation: Practice articulating your design process, problem-solving methodologies, and how you measure the impact of your work. Prepare to present your portfolio and answer behavioral questions, focusing on collaboration and stakeholder influence.

• Company Research: Familiarize yourself with Axos Bank's digital-first strategy, its position in the financial services market, and its commitment to innovation. Understand how your UX expertise can contribute to their business objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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