Sr. Manager, UX Designer

📍 Job Overview

Job Title: Sr. Manager, UX Designer

Company: The Institute of Internal Auditors Inc (IIA)

Location: Lake Mary, FL, US

Job Type: Salary Full-Time

Category: UX Design / Digital Experience Operations

Date Posted: 2026-08-05T14:40:00

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the strategic direction and execution of user experience (UX) design across the IIA's entire digital ecosystem, encompassing websites, member portals, learning management systems (LMS), certification tools, and event platforms.

• Champion user-centered design methodologies, translating complex user research, journey mapping, and usability testing findings into actionable insights that drive product decisions and enhance digital engagement.

• Develop and maintain high-fidelity interfaces, intuitive user flows, and robust information architecture using advanced design tools like Figma, ensuring scalability and adherence to accessibility standards.

• Collaborate extensively with Product Management, Marketing, Engineering, Content Strategy, and other cross-functional stakeholders to deliver elegant, user-centric digital solutions that align with business objectives and the IIA's global mission.

📝 Enhancement Note: This role is positioned as a "Sr. Manager, UX Designer" and is within the "Brand & Digital Growth" department, indicating a significant leadership and strategic responsibility within the operations of the IIA's digital presence. The focus on a "global mission" and a "digital ecosystem" suggests a need for scalable, data-informed design solutions that impact a broad user base, aligning with core Revenue Operations and GTM principles by driving engagement and accessibility.

📈 Primary Responsibilities

• Spearhead comprehensive UX research initiatives, including user interviews, usability testing, A/B testing, and customer journey mapping, to deeply understand the needs, pain points, and behaviors of members, prospects, and stakeholders across all digital touchpoints.

• Translate complex research findings into compelling personas, user stories, and data-driven design recommendations, effectively communicating these insights to influence product roadmaps and strategic decision-making with evidence-based design.

• Design intuitive and scalable user flows, information architecture, wireframes, interactive prototypes, and high-fidelity user interfaces (UIs) that optimize usability, accessibility (WCAG compliant), and overall user engagement.

• Contribute to and maintain the IIA's design system and component library in Figma, ensuring design consistency, reusability, and scalability across all digital products and platforms.

• Create detailed, implementation-ready design specifications and collaborate closely with engineering teams throughout the development lifecycle, including QA, to ensure accurate and high-quality execution of design vision.

• Partner effectively with Product Management, Engineering, Marketing, and Content Strategy teams to ensure seamless integration of UX considerations from concept through launch, fostering a collaborative and iterative design process.

• Present UX concepts, prototypes, research findings, and strategic recommendations to diverse stakeholder groups, actively incorporating feedback to refine designs and achieve consensus.

• Balance competing priorities, including user needs, business objectives, technical constraints, and budget considerations, to deliver exceptional digital experiences that drive key performance indicators (KPIs).

📝 Enhancement Note: The responsibilities emphasize a blend of strategic leadership ("lead user experience initiatives," "influence product decisions") and hands-on design execution ("Design intuitive user flows," "Create scalable, accessible designs"). The mention of "global mission" and "digital ecosystem" implies a broad scope of impact, requiring a sophisticated understanding of user segments and digital platform operations.

🎓 Skills & Qualifications

Education: Bachelor's degree in UX Design, Human-Computer Interaction (HCI), Graphic Design, Digital Design, or a closely related field. Equivalent professional experience will be considered.

Experience: 5+ years of progressive professional experience in UX design, with a proven track record in UX research, interaction design, information architecture, prototyping, and UI design.

Required Skills:

• Expert proficiency in Figma for wireframing, prototyping, and design system development.

• Deep understanding of user-centered design principles, methodologies, and best practices.

• Demonstrated experience in conducting user research, usability testing, and customer journey mapping.

• Strong knowledge of accessibility standards, including WCAG guidelines, and their practical application in design.

• Proficiency in designing for responsive and adaptive layouts.

• Experience collaborating with software development teams within Agile/Scrum frameworks.

• Ability to create and deliver clear, implementation-ready design specifications.

• Exceptional communication, presentation, and interpersonal skills for effective stakeholder management.

• Proven problem-solving abilities with a focus on delivering user-centric solutions. Preferred Skills:

• Experience in building, scaling, or contributing significantly to enterprise-level design systems and reusable component libraries.

• Familiarity with web analytics and user research tools such as Google Analytics, Hotjar, Maze, or similar platforms for data-driven insights.

• Prior experience designing digital experiences for membership organizations, professional associations, SaaS platforms, educational institutions, enterprise applications, or professional services firms.

• Working knowledge of HTML/CSS and an understanding of front-end development principles and their implications for design.

📝 Enhancement Note: The requirement for "5+ years of professional UX design experience" combined with "Sr. Manager" title suggests a candidate who can not only execute but also strategize and potentially lead smaller initiatives or mentor junior designers. The emphasis on Figma and design systems points to a need for efficiency and scalability in design operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5-7 diverse UX/UI projects, with a strong emphasis on projects that demonstrate problem-solving, user-centricity, and measurable impact.

• Detailed case studies for at least 2-3 key projects, illustrating the entire design process from discovery and research through to final UI and post-launch analysis.

• Clear articulation of the user problems addressed, the design decisions made, the tools and methodologies employed (e.g., Figma, user research techniques), and the outcomes achieved (e.g., improved conversion rates, increased engagement, reduced support tickets).

• Demonstration of proficiency in information architecture, user flows, wireframing, prototyping, and high-fidelity UI design, with examples of design systems or component libraries if applicable.

• Evidence of understanding and applying accessibility standards (WCAG) in design solutions. Process Documentation:

• Examples of how user research findings were translated into actionable design strategies and product requirements.

• Demonstration of iterative design processes, including how feedback was incorporated from stakeholders and users.

• Documentation of collaboration with development teams, including the handoff process and QA involvement.

• Case studies that highlight optimization efforts and how designs contributed to business objectives or operational efficiency.

📝 Enhancement Note: For a Senior Manager role, the portfolio should not only demonstrate design skills but also strategic thinking, leadership potential, and the ability to drive process improvements. The emphasis on "measurable impact" and "operational efficiency" is crucial for demonstrating value in a Revenue Operations or GTM context, even within a UX role.

💵 Compensation & Benefits

Salary Range: Based on the Senior Manager title, 5-10 years of experience, and the hybrid work arrangement in Lake Mary, FL, the estimated annual salary range for this role is between $110,000 and $145,000. This estimate considers regional market rates for UX Design leadership in the Orlando metropolitan area, factoring in the cost of living and the specialized skills required.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with employer matching contributions.

• Generous paid time off (PTO), including vacation, sick leave, and holidays.

• Opportunities for professional development, including training, conferences, and certifications relevant to UX and digital strategy.

• Hybrid work model offering flexibility between in-office collaboration and remote work.

• Access to a collaborative and purpose-driven work environment with opportunities to make a global impact.

• Employee Assistance Program (EAP) for personal and professional support.

Working Hours: Standard full-time, exempt position, typically requiring approximately 40 hours per week. Flexibility may be offered, but core business hours and responsiveness during critical project phases are expected.

📝 Enhancement Note: The salary range is an estimate for the Lake Mary, FL area for a Senior Manager UX Designer role with 5-10 years of experience. This is based on aggregated data from industry salary surveys and job market analysis for comparable roles in the region. The benefits listed are standard for full-time positions at organizations of this type and size, with specific emphasis on professional growth and work-life balance as indicated by the hybrid model.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Association / Non-Profit (Internal Auditing)

Company Size: The IIA is a global organization with a significant employee base, likely falling into the 250-1000 employees range globally, suggesting a structured yet potentially dynamic operational environment.

Founded: The Institute of Internal Auditors was founded in 1941, indicating a long-standing reputation and established operational processes within the internal audit profession.

Team Structure:

• The Senior Manager, UX Designer will likely be part of the "Brand & Digital Growth" department, a crucial area for driving member engagement and expanding the IIA's reach.

• This role will report to a Director or VP level within the Brand & Digital Growth or a broader Digital Product/Technology division, with direct collaboration with Product Managers, Marketing leads, and Engineering managers.

• The team structure will foster cross-functional collaboration, necessitating strong working relationships with content strategists, marketing specialists, web developers, and potentially external agencies. Methodology:

• The IIA emphasizes a "data-driven approach" and "innovation," suggesting that UX processes will be informed by analytics, user feedback, and a willingness to explore new digital solutions.

• Workflow planning and optimization will be key, especially in integrating new features or improving existing digital platforms to enhance user experience and drive organizational goals.

• Automation and efficiency practices will likely be explored to streamline digital operations and content delivery, supporting the "accountability" value.

Company Website: https://www.theiia.org/

📝 Enhancement Note: The IIA's values (People First, Integrity, Collaboration, Accountability, Innovation) provide a strong framework for understanding the expected work environment. For a UX role, "Innovation" and "Collaboration" are particularly relevant, suggesting an environment where creative solutions are encouraged and cross-functional teamwork is paramount. "Accountability" implies a focus on measurable results and process adherence.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level individual contributor with management responsibilities, often referred to as a "Lead" or "Principal" individual contributor track, or a foundational management role. It requires strategic thinking, end-to-end ownership of digital user experiences, and the ability to influence product strategy, aligning with leadership expectations in operations.

Reporting Structure: The Senior Manager, UX Designer will likely report to a Director of Digital Product, VP of Marketing, or a similar senior leader within the Brand & Digital Growth or Technology departments. This position will have significant autonomy in shaping UX strategy and will collaborate closely with peers in Product Management, Engineering, and Marketing.

Operations Impact: The UX Designer's impact is directly tied to the effectiveness of the IIA's digital touchpoints in attracting, engaging, and retaining members and stakeholders. By creating intuitive and valuable digital experiences, this role directly influences membership growth, learning platform adoption, event participation, and the overall perception of the IIA as a leading authority, thus contributing to revenue generation and operational efficiency.

Growth Opportunities:

• Leadership Development: Potential to grow into a Director-level role overseeing a larger UX/Product Design team, managing multiple projects and designers, and taking on greater strategic responsibility for the IIA's digital product vision.

• Specialization: Opportunities to deepen expertise in specific areas such as design systems management, advanced UX research methodologies, or accessibility consulting for complex digital products.

• Cross-Functional Leadership: Potential to lead UX strategy for major digital transformation initiatives, collaborating with executive leadership on high-impact projects that redefine the IIA's digital presence.

• Industry Influence: Contributing to the advancement of UX practices within professional associations and non-profits, potentially through speaking engagements or thought leadership.

📝 Enhancement Note: The "Sr. Manager" title implies a path for growth into more formal management or principal-level individual contributor roles, with a focus on strategic impact on digital operations and revenue-driving initiatives.

🌐 Work Environment

Office Type: Hybrid work environment, meaning a blend of in-office collaboration and remote work, based in Lake Mary, Florida. This suggests a modern approach to work that balances in-person team synergy with individual flexibility.

Office Location(s): Lake Mary, Florida. This location is part of the greater Orlando metropolitan area, providing access to a vibrant professional community and amenities. Specific details about the office layout and amenities would be best obtained from the hiring manager.

Workspace Context:

• The workspace is designed to foster collaboration, with potential for team meetings, design thinking workshops, and cross-functional brainstorming sessions when in the office.

• Access to industry-standard design tools and technology, including high-performance workstations and software like Figma, is expected.

• Opportunities for interaction with diverse teams (Product, Marketing, Engineering, Content) will be frequent, encouraging knowledge sharing and a holistic understanding of digital product development.

Work Schedule: A standard 40-hour work week is anticipated, with flexibility often afforded in hybrid models. However, responsiveness during core business hours and availability for critical project meetings and deadlines are essential for effective collaboration and project management.

📝 Enhancement Note: The hybrid nature of the role is a key aspect of the work environment, requiring candidates to be comfortable with both remote collaboration tools and in-person team dynamics.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, role understanding, and cultural fit.

• Hiring Manager Interview: A deeper dive into experience, skills, and approach to UX design, often including a review of past projects.

• Portfolio Presentation & Design Challenge: A critical stage where candidates present their portfolio, showcasing key projects and demonstrating their design process, problem-solving skills, and ability to articulate design decisions. A practical design challenge or case study may also be assigned.

• Cross-Functional Interviews: Meetings with key stakeholders from Product Management, Engineering, and Marketing to evaluate collaboration skills, communication style, and ability to work within a team environment.

• Final Interview: Typically with a senior leader (Director/VP) to assess strategic thinking, leadership potential, and overall alignment with the IIA's mission and values.

Portfolio Review Tips:

• Curate Strategically: Select projects that best highlight your senior-level experience, strategic thinking, and impact on business/user goals, especially those relevant to membership organizations or complex digital platforms.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process, the solutions, and the measurable outcomes (e.g., increased engagement, improved conversion, cost savings). Use visuals effectively.

• Highlight Process & Rationale: Emphasize your thought process, design decisions, and how you leveraged user research and data to inform your work. Explain why you made certain choices.

• Showcase Figma & Design Systems: Be prepared to discuss your experience with Figma in detail, especially your contributions to or creation of design systems and component libraries, demonstrating efficiency and scalability.

• Address Accessibility: Clearly demonstrate how you incorporate accessibility standards (WCAG) into your design process.

Challenge Preparation:

• If a design challenge is given, focus on understanding the core problem, asking clarifying questions, and documenting your assumptions and approach.

• Structure your response logically, outlining your research, ideation, design solutions, and rationale.

• Be prepared to present your solution concisely and defend your design choices, highlighting trade-offs and potential next steps.

• Practice articulating your thought process clearly and confidently, as if presenting to stakeholders with varying levels of design knowledge.

📝 Enhancement Note: The portfolio presentation is a cornerstone for UX roles. For a Senior Manager, it should demonstrate not just execution but also strategic foresight and the ability to drive meaningful change through design. Emphasizing how UX impacts business objectives (like membership growth and engagement) will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expert proficiency required for wireframing, prototyping, UI design, and design system development.

• Prototyping Tools: Experience with Figma's prototyping features; familiarity with other tools like InVision, Axure, or Adobe XD may be beneficial.

• Design System Management: Experience in building, maintaining, or contributing to design systems and component libraries.

Analytics & Reporting:

• Google Analytics: Preferred for understanding user behavior on websites and digital platforms.

• Hotjar / Maze / Similar: Familiarity with tools for heatmaps, session recordings, user feedback, and remote usability testing.

CRM & Automation:

• While not a direct CRM role, understanding how UX integrates with CRM data (e.g., Salesforce, HubSpot) and marketing automation platforms can be advantageous for ensuring a cohesive user journey.

• Familiarity with content management systems (CMS) like WordPress or similar platforms used for website management.

📝 Enhancement Note: The explicit mention of Figma and preferred analytics/research tools indicates the core technology stack the candidate will be expected to work with daily. Understanding how these tools contribute to the operational efficiency of digital platforms is crucial.

👥 Team Culture & Values

Operations Values:

• People First: Emphasizes a user-centric approach where understanding and serving the needs of members and employees is paramount in design decisions and team interactions.

• Integrity: Upholding ethical design practices, ensuring transparency in research findings, and maintaining the credibility of the IIA's digital offerings.

• Collaboration: A strong emphasis on working effectively with diverse teams, sharing knowledge, and building consensus through open communication and mutual respect.

• Accountability: Taking ownership of design outcomes, delivering on commitments, and demonstrating the impact of UX initiatives through measurable results and process adherence.

• Innovation: Encouraging creative problem-solving, exploring new design approaches, and leveraging technology to enhance digital experiences and drive continuous improvement in digital operations.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where UX designers work hand-in-hand with Product Managers, Engineers, Content Strategists, and Marketing specialists to co-create solutions.

• Process Review & Feedback: An open culture for sharing work-in-progress, receiving constructive feedback, and participating in design critiques to refine solutions.

• Knowledge Sharing: Encouragement of sharing best practices, new tools, and industry trends within the team and across departments to foster collective growth and improve digital operational standards.

📝 Enhancement Note: The IIA's stated values directly translate into expected behaviors and team dynamics. A candidate who can demonstrate alignment with these values, particularly "Innovation" and "Collaboration" in a UX context, will be a strong fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Needs: Designing for a diverse global membership base with varying cultural contexts, technical literacy, and language requirements.

• Legacy Systems Integration: Potentially integrating new UX designs with existing or legacy digital platforms that may have technical constraints.

• Driving Adoption of New Designs: Ensuring that new features and design improvements are effectively adopted by users and that the value proposition is clearly communicated.

• Measuring ROI of UX: Quantifying the direct business impact (e.g., revenue, efficiency) of UX improvements to demonstrate value to stakeholders.

• Keeping Pace with Digital Evolution: Continuously adapting UX strategies and skills to emerging technologies, user behaviors, and digital trends.

Learning & Development Opportunities:

• Advanced UX/UI Training: Access to courses and workshops focusing on cutting-edge UX methodologies, interaction design patterns, and emerging technologies.

• Design System Expertise: Opportunities to become a subject matter expert in design systems, potentially leading their expansion and governance.

• Industry Conferences: Participation in leading UX and digital product conferences (e.g., UXPA, IA Summit, SmashingConf) to gain insights and network.

• Mentorship: Potential to mentor junior designers or be mentored by senior leaders within the organization.

• Cross-Functional Project Leadership: Leading UX strategy for significant digital initiatives, offering exposure to broader business strategy and executive decision-making.

📝 Enhancement Note: The challenges highlight areas where strategic thinking and problem-solving are critical, offering significant opportunities for skill development and professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you influenced product strategy based on user research. What was the outcome?" (Focus on research methodology, stakeholder buy-in, and measurable results.)

• "How do you approach designing for a global audience with diverse needs and technical capabilities?" (Highlight your process for user segmentation, localization considerations, and accessibility.)

• "Walk us through a complex UX problem you solved. What was your process, and what were the key trade-offs you considered?" (Emphasize your structured problem-solving, design rationale, and ability to balance user needs with business constraints.)

• "How do you ensure your designs are accessible and compliant with WCAG standards?" (Be prepared to discuss specific techniques, tools, and testing methods.) Company & Culture Questions:

• "What do you know about The IIA and the internal audit profession?" (Research their mission, values, target audience, and recent initiatives.)

• "How do you see UX contributing to the IIA's mission of advancing the internal audit profession?" (Connect your UX expertise to their organizational goals.)

• "How do you typically collaborate with Product Managers, Engineers, and Marketing teams?" (Provide specific examples of your cross-functional collaboration style and how you manage feedback.) Portfolio Presentation Strategy:

• Structure: Begin with an overview of your most impactful projects. For each, clearly state the problem, your role, the solution, and the results.

• Narrative: Tell a compelling story for each case study, focusing on your thought process, challenges overcome, and the "why" behind your design decisions.

• Visuals: Use high-quality visuals (wireframes, mockups, prototypes) that clearly illustrate your design solutions.

• Metrics: Quantify impact wherever possible (e.g., "increased conversion by X%," "reduced task completion time by Y seconds," "improved user satisfaction scores").

• Tool Proficiency: Be ready to discuss your experience with Figma and how you leverage its features for efficiency and collaboration.

• Conciseness: Respect the allotted time. Practice your presentation to ensure it flows well and covers key points efficiently.

📝 Enhancement Note: Preparing specific examples that align with the IIA's mission and values, particularly demonstrating how UX can drive engagement and operational efficiency for a professional association, will be key.

📌 Application Steps

To apply for this Sr. Manager, UX Designer position:

• Submit your application through the provided ADP portal link.

• Curate Your Portfolio: Select 3-5 of your most impactful UX projects that showcase strategic thinking, end-to-end design process, and measurable results. Prioritize projects that demonstrate experience with membership organizations, complex digital platforms, or design systems.

• Tailor Your Resume: Highlight your 5+ years of UX design experience, expert Figma proficiency, experience with user research, accessibility standards, and cross-functional collaboration. Use keywords from the job description, such as "UX Research," "Interaction Design," "Information Architecture," "Design Systems," and "WCAG."

• Prepare Your Portfolio Presentation: Practice walking through your selected case studies, focusing on clear articulation of problems, solutions, your process, and quantifiable outcomes. Be ready to discuss your design rationale and how you contribute to business objectives.

• Research The IIA: Understand their mission, values, target audience, and current digital presence. Prepare to discuss how your UX expertise can support their goals and enhance member engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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