Specialist - UI UX Design. MTN Software Solutions (2 Year Limited Duration Contract))

📍 Job Overview

Job Title: Specialist - UI/UX Design (2 Year Limited Duration Contract)

Company: MTN Group

Location: Johannesburg, Gauteng, South Africa

Job Type: Full time, Contractor

Category: UI/UX Design

Date Posted: 2026-05-12

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive the accelerated delivery of digital products and services by improving efficiency and sprint velocity within an agile framework.

• Establish and maintain exceptional design quality standards across all digital platforms and products to ensure a consistent and polished user experience.

• Enhance the end-to-end customer experience by meticulously mapping and refining every user interaction and touchpoint.

• Lead design decisions through deep user research, including interviews, usability testing, and data analysis, ensuring a user-centered approach.

• Foster strong partnerships with internal stakeholders, aligning design initiatives with overarching business goals and objectives.

📝 Enhancement Note: This role focuses on enhancing customer experience and product delivery through UI/UX design within a telecommunications context. The "Specialist" title, combined with 5-10 years of experience, suggests a mid-to-senior level individual contributor role with significant autonomy in design execution and research. The limited duration contract implies a project-based need, likely focused on specific product enhancements or new feature rollouts.

📈 Primary Responsibilities

• Design and deliver intuitive, engaging, and visually appealing user interfaces for web and mobile applications, ensuring adherence to brand guidelines and accessibility standards.

• Conduct comprehensive user research, including user interviews, surveys, usability testing, and heuristic evaluations, to gather insights and validate design decisions.

• Develop detailed customer journey maps, user personas, wireframes, prototypes, and high-fidelity mockups to communicate design concepts effectively.

• Collaborate closely with product managers, developers, and other stakeholders in an agile environment to translate user needs and business requirements into innovative design solutions.

• Iterate on designs based on user feedback, A/B testing results, and performance data to continuously improve user satisfaction and product usability.

• Contribute to the development and maintenance of design systems and style guides to ensure consistency and scalability across all digital touchpoints.

• Champion user-centered design principles and best practices throughout the organization, advocating for the user in all design discussions.

• Analyze user behavior data and conversion metrics to identify areas for design improvement and measure the impact of design changes.

📝 Enhancement Note: The responsibilities are structured to emphasize a full-cycle UI/UX design process, from research and ideation to implementation and iteration. The focus on "accelerated delivery," "sprint velocity," and "agile environment" highlights the need for efficient workflow and rapid prototyping, common in fast-paced tech and telco environments.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Graphic Design, Interaction Design, Human-Computer Interaction (HCI), Computer Science, or a related field.

Experience:

• Minimum of 5 years of progressive experience in UI/UX design, with a strong portfolio demonstrating successful design projects.

• Proven experience working in agile development environments, understanding sprint cycles and iterative design processes.

Required Skills:

• User Experience (UX) Design: Deep understanding of UX principles, user-centered design methodologies, and information architecture.

• User Interface (UI) Design: Expertise in creating visually appealing, intuitive, and functional interfaces for digital products.

• Prototyping & Wireframing: Proficiency in tools like Figma for creating interactive prototypes, wireframes, and mockups.

• User Research & Usability Testing: Ability to plan, conduct, and analyze various forms of user research to inform design decisions.

• Customer Journey Mapping: Skill in mapping out customer interactions to identify pain points and opportunities for improvement.

• Agile Methodology: Familiarity with agile principles and experience working within agile teams and workflows.

• Data Analysis: Ability to interpret user data, analytics, and A/B test results to drive design improvements.

Preferred Skills:

• Responsive Design: Experience designing for various screen sizes and devices (desktop, tablet, mobile).

• Accessibility Standards (WCAG): Knowledge of and experience implementing accessibility best practices.

• Design Systems: Experience contributing to or utilizing design systems for consistent product experiences.

• Cross-functional Collaboration: Proven ability to work effectively with product managers, developers, and business stakeholders.

• Telecommunications Industry Experience: Familiarity with the specific user needs and design challenges within the telco sector.

📝 Enhancement Note: The experience requirement of 5-10 years positions this as a specialist role, not entry-level. The emphasis on Figma as a primary tool, alongside core UX/UI skills and agile methodology, is standard for modern design roles. The inclusion of "Customer Journey Mapping" and "Data Analysis" points to a strategic, data-informed approach to design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UI/UX design projects, demonstrating the candidate's ability to solve complex user problems and create effective digital experiences.

• Detailed case studies for at least 2-3 projects, illustrating the design process from problem identification and user research through to final design solutions and outcomes.

• Demonstration of proficiency in key design and prototyping tools, with a focus on Figma, showcasing interactive prototypes and high-fidelity designs.

• Evidence of applying user-centered design principles, including user research findings, usability testing results, and how these informed design iterations and improvements.

Process Documentation:

• Showcase examples of customer journey maps, user flows, and wireframes that clearly articulate the user experience strategy.

• Present documentation of user research methodologies employed, including research plans, participant recruitment, and analysis of findings.

• Provide examples of how design decisions were validated through usability testing, A/B testing, or other analytical methods.

• Illustrate how design standards, style guides, or design systems were utilized or contributed to, ensuring consistency and scalability.

📝 Enhancement Note: For a UI/UX Specialist role, the portfolio is paramount. The emphasis on case studies is crucial for demonstrating problem-solving skills, process, and impact. Highlighting collaboration and agile processes is key, as these are integral to modern product development teams.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Limited Duration Contract: This role is a 2-year contract position, offering focused project engagement.

• Professional Development: Opportunities for training and workshops related to UI/UX design tools and methodologies.

• Agile Work Environment: Exposure to modern agile development practices and cross-functional team collaboration.

• Contribution to Major Projects: The chance to work on significant digital transformation initiatives within a leading telecommunications company.

• Standard Contractual Benefits: May include contributions to medical aid and provident fund, depending on contract terms.

Working Hours:

• Standard full-time working hours are typically around 40 hours per week. While a hybrid work model is in place, flexibility may be required to meet project deadlines and sprint commitments, common in agile environments.

📝 Enhancement Note: Given the "2 Year Limited Duration Contract" status, benefits might differ from permanent roles. The salary estimate is based on typical specialist-level UX/UI roles in major South African cities, considering the telecommunications industry. It's crucial for candidates to clarify specific benefits and contract terms.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications. MTN Group is a major player in the African telecommunications market, offering a wide range of services including mobile, data, and digital solutions. This means the UI/UX work will likely impact millions of users across diverse demographics and regions.

Company Size: Large enterprise (MTN Group is a multinational corporation with tens of thousands of employees globally). This size implies structured processes, opportunities for cross-functional collaboration, and potential for impact at scale, but also a need for adaptability within established frameworks.

Founded: 1994. With a significant history, MTN has a well-established presence and brand, likely with a blend of legacy systems and modern digital initiatives.

Team Structure:

• The UI/UX Designer will likely be part of a Product Development or Digital Transformation team, working within an agile squad. This squad would typically include Product Managers, Developers (frontend/backend), QA Testers, and potentially Business Analysts.

• The reporting structure would likely be to a Design Lead, Head of Product, or Digital Transformation Manager, with direct collaboration across the agile team.

Methodology:

• Data-Driven Design: Emphasis on using analytics, user feedback, and A/B testing to inform design decisions and measure success.

• Agile Development: Working in iterative sprints, with a focus on rapid prototyping, continuous feedback, and adaptation.

• User-Centricity: Prioritizing the user's needs and experience throughout the design and development lifecycle.

Company Website: [MTN Group Website URL - e.g., https://www.mtn.com/]

📝 Enhancement Note: The telecommunications industry context is crucial. UI/UX in this sector often involves complex service offerings, diverse user needs (from basic mobile users to enterprise clients), and a strong focus on customer acquisition and retention through digital channels.

📈 Career & Growth Analysis

Operations Career Level: Specialist. This role is for an experienced individual contributor focused on executing UI/UX design tasks. It's not a management role but requires a high degree of autonomy and expertise in design principles and tools.

Reporting Structure: The Specialist will report to a Design Lead or Product Manager, working within a cross-functional agile team. This structure allows for direct contribution to product development while receiving guidance on strategic alignment.

Operations Impact: The UI/UX Specialist's impact is directly tied to improving customer satisfaction, increasing user engagement, driving conversion rates for digital services, and enhancing overall brand perception through intuitive and effective digital interfaces. Their work directly influences the success of digital products and services.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas like user research, interaction design, or design systems.

• Lead Design Projects: Potential to lead the design for significant new features or product initiatives within the contract period.

• Transition to Permanent Role: Depending on performance and business needs, there may be opportunities to transition into a permanent position within MTN.

• Exposure to Enterprise-Level Design: Gaining experience with the complexities and scale of design challenges within a large multinational corporation.

📝 Enhancement Note: The "Specialist" designation indicates a focus on deep skill execution rather than people management. Growth within this contract role would likely involve taking on more complex design challenges and potentially mentoring junior designers if present.

🌐 Work Environment

Office Type: Hybrid. This indicates a blend of remote work and in-office presence. The specific balance will likely be defined by team agreements and project needs, but it suggests opportunities for both focused individual work at home and collaborative sessions in the office.

Office Location(s): Johannesburg, Gauteng, South Africa. The physical office location provides a base for in-person collaboration, networking, and access to company resources. Specific details about office amenities and accessibility would be available upon inquiry.

Workspace Context:

• The hybrid model allows for flexibility, enabling designers to choose their environment based on the task at hand – quiet focus for detailed design work or collaborative spaces for brainstorming and team meetings.

• Access to standard office technology, including high-speed internet, meeting rooms, and potentially specialized design hardware, would be expected.

Work Schedule:

• A standard 40-hour work week is typical, with flexibility often available, especially within the hybrid model. However, adherence to agile sprint cadences and project deadlines may necessitate occasional adjustments to working hours.

📝 Enhancement Note: A hybrid environment in a large company like MTN suggests a structured approach to balancing remote efficiency with the benefits of in-person collaboration. This is common for roles requiring both deep individual work and strong team interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess fit against core requirements.

• Technical Interview/Portfolio Review: Candidates will likely present their portfolio, discussing specific case studies that demonstrate their UI/UX process, problem-solving skills, and impact. Expect questions about their design philosophy, tool proficiency (especially Figma), and experience with user research and agile methodologies.

• Design Challenge (Potential): A practical exercise may be given to assess design thinking, problem-solving abilities, and execution under time constraints, possibly involving a small design task or critique.

• Stakeholder/Team Interview: Meetings with potential team members (e.g., Product Manager, Lead Developer) to assess collaboration style, communication skills, and cultural fit within the agile team.

• Final Interview: Discussion with senior leadership or the hiring manager to finalize the offer.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best represent your skills and the requirements of this role. Prioritize projects that show a clear problem, your process, and measurable results.

• Tell a Story: For each case study, clearly articulate the problem statement, your role, the research and design process, key decisions made, challenges overcome, and the final outcome or impact. Use visuals effectively.

• Highlight Figma Proficiency: Be prepared to walk through your Figma files, demonstrating your workflow, component usage, and prototyping capabilities.

• Emphasize User-Centricity: Clearly explain how user research and feedback drove your design decisions and led to user improvements.

• Showcase Collaboration: If possible, illustrate how you worked with developers and product managers, and how you adapted to agile feedback loops.

Challenge Preparation:

• Familiarize yourself with common UI/UX challenges, such as redesigning a feature, improving a user flow, or creating a new interface based on limited requirements.

• Practice articulating your thought process clearly and concisely. Focus on understanding the problem first, then outlining your approach.

• Be ready to discuss accessibility considerations and responsive design principles.

📝 Enhancement Note: The emphasis on portfolio presentation and case studies is critical for UI/UX roles. Candidates should be prepared to "show, not just tell" their design capabilities and strategic thinking. The agile context means demonstrating adaptability and collaboration is key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for UI design, prototyping, and collaboration. Proficiency is essential.

• User Research Platforms: Tools for conducting surveys, interviews, and usability testing (e.g., UserTesting.com, SurveyMonkey, Google Forms).

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

Analytics & Reporting:

• Web/Mobile Analytics: Experience with tools like Google Analytics, Adobe Analytics, Mixpanel, or Amplitude for tracking user behavior and performance.

• A/B Testing Tools: Familiarity with platforms like Optimizely or VWO for hypothesis testing and design validation.

CRM & Automation:

• While not directly a CRM role, understanding how user data is managed and utilized from CRM systems or customer databases can be beneficial for informed design.

• Project Management Tools: Familiarity with tools like Jira, Confluence, or Trello for managing tasks within an agile framework.

📝 Enhancement Note: Figma is explicitly mentioned as a key skill, indicating its central role in the design workflow. The inclusion of analytics and A/B testing tools highlights the data-driven aspect of the role.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving the needs of MTN's diverse customer base through exceptional design.

• Innovation & Agility: Embracing new ideas, technologies, and agile methodologies to deliver solutions quickly and adapt to evolving market demands.

• Collaboration & Partnership: Working effectively across teams and with stakeholders to achieve shared goals and build strong working relationships.

• Excellence & Quality: Striving for high standards in design execution, user experience, and overall product quality.

• Data-Driven Decision Making: Utilizing data and insights to inform design choices and measure impact, ensuring designs are effective and efficient.

Collaboration Style:

• Cross-functional Integration: The role requires seamless integration with product management, engineering, and business teams, fostering a collaborative environment where design is a key partner in product development.

• Iterative Feedback: An open culture where feedback is regularly exchanged, and designs are iterated upon based on input from team members and users.

• Knowledge Sharing: Encouraging the sharing of design best practices, research findings, and tool expertise across the team and wider organization.

📝 Enhancement Note: The culture values align with modern tech and agile environments, emphasizing user focus, speed, collaboration, and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user requirements and business objectives into cohesive and impactful design solutions.

• Designing for Diverse Audiences: Catering to a wide range of users within the telecommunications sector, each with unique needs and technical proficiencies.

• Navigating a Large Corporate Structure: Adapting to established processes and potentially complex stakeholder landscapes within a multinational organization.

• Keeping Pace with Evolving Technologies: Staying current with new design tools, methodologies, and industry trends to maintain a competitive edge.

Learning & Development Opportunities:

• Advanced UI/UX Training: Access to workshops and courses focused on cutting-edge design techniques, tools, and user research methods.

• Industry Conferences: Potential to attend relevant design and technology conferences to gain insights and network.

• Mentorship: Opportunities to learn from experienced design leaders and product professionals within MTN.

• Cross-functional Exposure: Gaining a broader understanding of product development, business strategy, and customer operations within the telecommunications industry.

📝 Enhancement Note: The challenges and growth opportunities are framed to reflect the realities of working in a large, dynamic industry like telecommunications, emphasizing both problem-solving and continuous professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for tackling a new UI/UX design project from start to finish. How do you incorporate user research and feedback?" (Focus on your structured approach, mentioning specific research methods, prototyping stages, and iteration cycles).

• "How do you balance competing demands from stakeholders (e.g., product managers, developers) while advocating for the user?" (Highlight your communication, negotiation, and user-advocacy skills, using examples of how you’ve managed trade-offs).

Company & Culture Questions:

• "What interests you about working for MTN, specifically in the telecommunications industry?" (Research MTN's recent initiatives, market position, and any specific digital products or services that appeal to you from a design perspective).

• "How do you approach collaboration within an agile team, and what role do you see UI/UX playing in that dynamic?" (Emphasize your understanding of agile principles, your proactive communication style, and how you integrate with developers and product managers).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the solution, and the impact. Use a consistent framework.

• Showcase Figma Expertise: Be prepared to demonstrate interactive prototypes within Figma and discuss your workflow, component usage, and collaboration features.

• Quantify Impact: Whenever possible, use metrics (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores) to demonstrate the value of your designs.

• Be Ready for Questions: Anticipate questions about your design choices, alternative solutions you considered, and how you handled challenges or feedback.

📝 Enhancement Note: Interview preparation should focus on demonstrating both strong design craft and effective collaboration within an agile, data-informed environment. The portfolio is the central piece of evidence.

📌 Application Steps

To apply for this UI/UX Design Specialist position:

• Submit your application through the provided Oracle Cloud portal link.

• Curate Your Portfolio: Select 3-5 of your strongest UI/UX projects. Focus on case studies that demonstrate your process, problem-solving skills, user research integration, and impact, especially highlighting your proficiency with Figma.

• Tailor Your Resume: Ensure your resume clearly outlines your years of experience, key skills (UI/UX Design, Figma, User Research, Agile), and achievements relevant to this role. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on storytelling, clarity of process, and quantifiable results. Be ready to discuss your design philosophy and how you approach user-centered design.

• Research MTN: Understand MTN's business, its role in the telecommunications sector, and its digital presence. Consider how your design skills can contribute to their strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.