Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher ID84743

Company: AgileEngine

Location: Cali, Valle del Cauca, Colombia

Job Type: Full time

Category: User Experience Research / Operations Strategy

Date Posted: August 25, 2026

Experience Level: Senior (5+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end UX research initiatives for IT and Operations employee experience portfolios, focusing on AI-enabled self-service and enterprise tooling.

• Independently scope, execute, and synthesize mixed-method studies to drive actionable insights and inform strategic decisions.

• Maintain and evolve a Jobs-to-Be-Done (JTBD) framework to guide tooling evaluations and product roadmaps.

• Partner closely with product, service, and operational teams to validate tooling solutions before broader implementation.

• Develop clear, decision-ready recommendations and research artifacts for diverse stakeholder groups, including executive leadership.

📝 Enhancement Note: This role is positioned as a Senior UX Researcher, implying a high degree of autonomy, strategic thinking, and the ability to influence product and operational roadmaps. The focus on "IT and Operations employee experience portfolio" and "enterprise tooling" suggests a strong alignment with operational efficiency and internal process optimization, making it a critical role for GTM and RevOps enablement through better internal systems.

📈 Primary Responsibilities

• Design and execute comprehensive mixed-method research plans, encompassing both qualitative and quantitative approaches, to address ambiguous questions and deliver clear outcomes.

• Conduct user research focused on evaluating AI-enabled self-service experiences and improving IT support workflows for internal users.

• Design and moderate studies to test AI skill concepts, identify adoption barriers, and assess user trust and validation needs.

• Synthesize research findings into actionable recommendations, comprehensive research artifacts, and compelling stakeholder readouts that clearly articulate implications and next steps.

• Develop, maintain, and extend the Jobs-to-Be-Done (JTBD) framework, ensuring it accurately reflects user needs across various initiatives and links new tool evaluations to the endorsed tool suite.

• Produce detailed research plans, participant recruitment strategies, and study materials for key IT and Operations initiatives.

• Deliver decision-ready findings and recommendations related to AI-enabled self-service, AI skills, collaboration tools, and business process optimization opportunities.

• Collaborate with product managers, service owners, and operations teams to validate tooling decisions and ensure successful integration before company-wide rollout.

📝 Enhancement Note: The responsibilities emphasize a proactive and independent approach to research, with a direct link to validating and improving internal tools and processes. This requires a strong understanding of operational workflows and the impact of technology on employee productivity, which is crucial for a GTM/RevOps context.

🎓 Skills & Qualifications

Education: While specific educational requirements are not detailed, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for senior UX research roles. Equivalent practical experience will also be considered.

Experience: 5+ years of hands-on UX research experience at a senior individual-contributor level, with a proven track record of independently scoping, executing, and synthesizing research studies.

Required Skills:

• Expertise in Mixed-Method Research: Demonstrated ability to select, execute, and analyze both qualitative (e.g., interviews, usability testing, ethnography) and quantitative (e.g., surveys, analytics, A/B testing) research methods.

• Strategic Framework Application: Proven experience developing and applying a Jobs-to-Be-Done (JTBD) or comparable strategic research framework across multiple initiatives to drive product and operational decisions.

• Enterprise Tooling & Employee Experience Research: Experience researching enterprise internal tools, employee experience, complex cross-functional workflows, and IT support systems.

• Actionable Insight Generation: Ability to translate complex research findings into clear, concise, and decision-ready recommendations for product, design, and operational stakeholders.

• Stakeholder Management & Communication: Collaborative approach to stakeholder management across product, design, engineering, operations, and service teams. Strong written and verbal communication skills, including concise research readouts and executive-ready storytelling.

• Research Platform Proficiency: Familiarity with common research platforms for participant recruitment, moderated and unmoderated studies, surveys, and data synthesis.

• Workflow & Documentation Tools: Experience working within enterprise product, service, and operational workflows, and proficiency with research repositories and documentation tools (specific platforms to be confirmed).

• Collaboration Systems: Comfort using collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions.

• English Proficiency: Upper-intermediate English level for effective communication.

Preferred Skills:

• AI/Emerging Technology Research: Experience researching AI-enabled products, assistants, automation, or emerging technology adoption, with a focus on user reliance, trust, validation behavior, and rollout readiness.

• Employee Experience & IT Service Management: Experience with employee experience platforms, IT service management (ITSM) tools, self-service support portals, or digital workplace solutions.

• JTBD Framework Evolution: Experience applying or evolving a Jobs-to-Be-Done framework across multiple product or service areas to inform strategic direction.

• Impactful Research Delivery: Track record of shipping research that directly influenced enterprise tooling, AI adoption, or service experience decisions.

• Strategic Connection: Ability to connect individual research studies to an ongoing strategic framework and long-term vision.

• Process Streamlining: History of turning complex findings into actions that improve self-service, reduce user confusion, or streamline operational workflows.

• Post-Launch Support: Experience partnering through product launch phases and contributing to measurement strategies, beyond initial study delivery.

📝 Enhancement Note: The "Must Haves" and "Nice to Haves" clearly delineate the core competencies required for this Senior UX Researcher role, with a strong emphasis on strategic application of research frameworks like JTBD and experience with enterprise internal tools. This is highly relevant for operations roles that rely on efficient internal systems and processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Impact: Showcase 3-5 detailed case studies demonstrating independent scoping, execution, and synthesis of mixed-method UX research projects, specifically highlighting impact on enterprise tooling, internal processes, or employee experience.

• Methodology Demonstration: Clearly articulate the research methodologies employed (qualitative, quantitative, mixed-method) and the rationale for their selection in each case study.

• Strategic Framework Integration: Provide examples of how a JTBD or similar strategic framework was applied to inform research questions, analysis, and recommendations.

• Actionable Recommendations & Outcomes: Detail the specific, decision-ready recommendations provided to stakeholders and the resulting impact or influence on product/tooling decisions and operational improvements.

• Artifact Examples: Include samples of research plans, participant recruitment strategies, study materials, and synthesized findings/readouts to demonstrate research rigor and communication skills.

Process Documentation:

• Workflow Analysis & Optimization: Demonstrate experience in analyzing complex internal workflows, identifying pain points, and recommending improvements through research insights.

• System Validation & Implementation: Showcase projects where research was used to validate the effectiveness of new or existing enterprise systems and tooling before or during broader rollout.

• Metrics & Measurement: Present how research findings were connected to measurable outcomes or KPIs for internal tools and employee experience initiatives.

📝 Enhancement Note: For a Senior UX Researcher role, especially one focused on enterprise tooling and employee experience, a robust portfolio is crucial. It should not only showcase research skills but also the ability to translate those findings into tangible improvements for internal operations and productivity. The emphasis on JTBD and stakeholder impact is key.

💵 Compensation & Benefits

Salary Range: For a Senior UX Researcher in Cali, Colombia, with 5+ years of experience and remote work flexibility, a competitive salary range is estimated between COP 8,000,000 to COP 14,000,000 per month, or approximately USD $2,000 to $3,500 USD per month. This estimation is based on industry benchmarks for senior UX research roles in Latin America, considering the company's focus on tech and Fortune 500 clients, and the remote nature of the position which often allows for competitive compensation relative to local market rates.

Benefits:

• Growth & Development: Access to a dedicated annual learning budget, mentorship programs, and internal TechTalks to foster skill development and career progression.

• Competitive Compensation: Regular performance and compensation reviews ensure recognition of skills and impact.

• Remote Work Flexibility: 100% remote work arrangement with flexible hours, promoting autonomy and work-life balance.

• Impactful Projects: Opportunity to work on meaningful, modern technology projects for leading global brands.

• Collaborative Culture: A supportive, zero-micromanagement environment that values ideas and contributions.

• Well-being & Support: Access to local well-being programs and people-focused support tailored to the employee's location.

Working Hours: The role specifies flexible hours, supporting a healthy work rhythm and autonomy, with an estimated 40 hours per week typical for a full-time position.

📝 Enhancement Note: The salary estimate is based on a combination of general knowledge of tech compensation in Colombia and the specific requirements of a senior-level, remote role. Benefits are detailed as provided in the listing, highlighting growth, flexibility, and well-being, which are attractive to operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, IT Consulting, and AI/ML. AgileEngine operates across 17+ industries, creating award-winning software for Fortune 500 brands and startups, positioning them as a leader in application development and AI/ML. This diverse industry exposure means the operations and tooling are likely to be sophisticated and varied.

Company Size: AgileEngine is an Inc. 5000 company, indicating a significant growth trajectory and a mid-to-large size enterprise, likely with established processes and a structured approach to internal operations and tooling.

Founded: Founded in 2011, AgileEngine has over a decade of experience in software development, suggesting a mature organization with established operational frameworks and a proven track record.

Team Structure:

• The UX Research team likely comprises experienced individual contributors focused on specific product or portfolio areas, such as this IT & Operations employee experience role.

• Collaboration is expected across Product Management, Design, Engineering, and critical business functions like IT Operations and Service delivery.

• The reporting structure likely involves a Head of UX, Director of Product, or a similar senior leader who oversees research strategy and execution. Methodology:

• Data-Driven Decision Making: Emphasis on research findings to inform strategic and operational decisions, particularly concerning enterprise tooling and AI adoption.

• Agile & Iterative Processes: Given the company's nature and likely client base, an agile and iterative approach to research and product development is probable.

• User-Centricity: A strong focus on understanding user (employee) needs, jobs-to-be-done, and pain points to optimize experiences.

Company Website: https://agileengine.com/

📝 Enhancement Note: AgileEngine's profile as an Inc. 5000 company and its focus on Fortune 500 clients suggest a professional, results-oriented environment where operations and employee experience are critical for efficiency and client delivery. The "people-first culture" and "Best Place to Work" awards indicate a positive and supportive internal environment, which is attractive for long-term career growth.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Senior Individual Contributor level within the UX Research discipline. It requires a high degree of autonomy, strategic thinking, and the ability to lead complex research initiatives independently. The focus on an "IT and Operations employee experience portfolio" means the researcher will be instrumental in shaping the tools and processes that drive internal operational efficiency, directly impacting the company's GTM and revenue-generating capabilities.

Reporting Structure: The Senior UX Researcher will likely report to a Director or Head of UX Research, or potentially a Product Lead focused on internal platforms. They will collaborate extensively with Product Managers, Designers, Service Owners, and IT Operations teams, acting as a key strategic partner in validating and optimizing internal tooling.

Operations Impact: This role has a significant potential to impact operations by:

• Improving Efficiency: Researching and validating tools that streamline IT support, self-service, and general employee workflows.

• Enhancing Productivity: Identifying and recommending solutions that reduce friction and improve the user experience for internal enterprise tools.

• Informing Strategic Investments: Providing data-driven insights to guide decisions on technology adoption, AI integration, and the overall enterprise tooling roadmap.

• Reducing Operational Costs: By optimizing self-service options and improving tool adoption, research can indirectly lead to reduced support load and increased operational efficiency.

Growth Opportunities:

• Specialization: Deepen expertise in AI-enabled experiences, employee experience research, or strategic framework application (JTBD).

• Leadership: Transition into a lead researcher role, mentor junior researchers, or move into product management with a strong user research foundation.

• Cross-Functional Development: Gain deeper insights into IT Operations, Service Delivery, and Product Development processes, broadening understanding of the entire GTM and operational ecosystem.

• Strategic Influence: Grow influence over the strategic direction of internal tooling and employee experience initiatives.

📝 Enhancement Note: The career growth analysis highlights how this UX Research role is deeply intertwined with operational efficiency and strategic decision-making within a technology company. The emphasis on internal tooling and employee experience makes it a valuable position for individuals looking to impact core business operations.

🌐 Work Environment

Office Type: Fully Remote. This indicates a distributed workforce where collaboration and communication are primarily conducted through digital channels.

Office Location(s): While the role is based in Cali, Valle del Cauca, Colombia, it is a fully remote position, meaning employees can work from their preferred location within the specified region or country, adhering to local labor laws and time zone considerations.

Workspace Context:

• Digital Collaboration Hub: The primary workspace will be digital, relying on collaboration tools (e.g., Slack, Teams, Zoom) for communication, meetings, and project management.

• Access to Tools: Employees will have access to necessary research platforms, documentation systems, and collaboration tools required for their roles.

• Autonomy & Flexibility: The remote setup with flexible hours fosters an environment of autonomy, allowing researchers to manage their schedules to optimize productivity and work-life balance.

Work Schedule: Flexible hours are offered, supporting a healthy work rhythm and autonomy. While the role is full-time (40 hours/week), the flexibility allows for individual adaptation to peak productivity times and personal needs, provided core collaboration and availability for essential meetings are maintained.

📝 Enhancement Note: The fully remote nature of this role is a significant aspect, offering flexibility and autonomy. For operations professionals, this means a self-directed work environment that requires strong time management and digital communication skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience, with a focus on UX research methodologies, JTBD framework application, and enterprise tooling experience.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into your experience, research philosophy, and how you approach complex problems. Be prepared to discuss specific research projects and their impact.

• Skills Assessment / Case Study: You may be asked to complete a take-home assignment or a live case study simulating a research challenge. This will assess your ability to scope research, select appropriate methods, and synthesize findings into actionable recommendations. Focus on how you would approach evaluating internal tooling or AI-enabled experiences.

• Cross-Functional Team Interviews: Meetings with potential collaborators from Product, Design, and Operations teams to evaluate your communication, collaboration style, and ability to integrate research insights into their workflows.

• Final Interview: A concluding interview, potentially with a senior leader, to confirm cultural fit and overall suitability for the role.

Portfolio Review Tips:

• Showcase Impact: Prioritize case studies that demonstrate tangible outcomes and influence on product or operational decisions. Quantify impact where possible (e.g., "led to a 15% reduction in support tickets," "informed the selection of Tool X over Tool Y").

• Highlight JTBD Application: Clearly articulate how you've used or adapted frameworks like Jobs-to-Be-Done to drive research strategy and inform recommendations.

• Focus on Enterprise & Operations: Select projects that align with researching internal tools, employee experience, IT operations, or complex business processes.

• Demonstrate Mixed-Methods Expertise: Include examples that showcase your proficiency in both qualitative and quantitative research techniques and how you integrated them.

• Concise Storytelling: Present your projects clearly and concisely, using a narrative structure that highlights the problem, your approach, the findings, and the impact.

• Prepare for Deeper Dives: Be ready to discuss the nuances of your research process, participant recruitment challenges, and how you handled unexpected findings.

Challenge Preparation:

• Understand the Context: Familiarize yourself with AgileEngine's business, their client base, and the types of software they build. Consider the challenges of researching internal employee tools within a tech company.

• Research Frameworks: Be ready to discuss your understanding and application of JTBD, user journey mapping, and other relevant strategic frameworks.

• AI & Self-Service Focus: Prepare to articulate your approach to researching AI-enabled features, self-service portals, and user adoption barriers for new technologies.

• Stakeholder Communication: Practice articulating complex research findings and recommendations in a clear, persuasive manner suitable for diverse audiences (engineers, product managers, executives).

📝 Enhancement Note: The interview and portfolio review process is designed to assess not just research skills, but also strategic thinking, impact orientation, and the ability to work effectively within an operational context. Candidates should tailor their portfolio and preparation to highlight their experience with internal enterprise tooling and process optimization.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with common platforms for recruitment (e.g., UserTesting, Respondent.io), moderated/unmoderated studies (e.g., Lookback, UserZoom, Maze), and survey tools (e.g., SurveyMonkey, Qualtrics, Google Forms).

• Documentation & Collaboration: Experience with systems for maintaining traceable research artifacts, findings, and decisions. This may include tools like Confluence, Notion, Google Workspace (Docs, Sheets, Slides), or dedicated research repositories.

• Synthesis Tools: Familiarity with tools that aid in qualitative data analysis (e.g., Dovetail, NVivo) and quantitative data analysis (e.g., Excel, SPSS, R, Python for statistical analysis).

Analytics & Reporting:

• Survey Analysis Tools: Ability to analyze quantitative data from surveys to identify trends and patterns.

• Collaboration Software: Tools for creating and sharing research readouts and reports, such as Google Slides, PowerPoint, or dedicated visualization tools.

CRM & Automation:

• Internal Tooling Context: While not directly using CRM/automation tools for research, understanding how they function within an enterprise context (e.g., Salesforce, HubSpot, Jira, ServiceNow for IT ticketing) will be beneficial for understanding employee workflows and pain points.

📝 Enhancement Note: The technology stack emphasizes research-specific tools. However, for this role, understanding the broader enterprise technology landscape (like ITSM tools, CRMs, and collaboration suites) is crucial for contextualizing research findings related to employee experience and operational efficiency.

👥 Team Culture & Values

Operations Values:

• Data-Driven Impact: A core value is leveraging research data to drive meaningful improvements in employee experience and operational efficiency. Decisions are expected to be grounded in evidence.

• Collaboration & Partnership: Emphasizing strong working relationships across product, engineering, operations, and service teams to ensure research insights are integrated and acted upon effectively.

• Continuous Improvement: A commitment to ongoing learning, iterating on research methodologies, and refining internal tools and processes based on user feedback and data.

• Autonomy & Ownership: Individuals are empowered to take ownership of their research initiatives, from scoping to delivery, fostering a culture of responsibility and initiative.

• User-Centricity: A deep focus on understanding the needs, jobs, and pain points of internal users (employees) to create better tools and experiences.

Collaboration Style:

• Cross-Functional Integration: The role requires active collaboration with various departments, acting as a bridge between user needs and product/operational development.

• Transparent Communication: Open and honest communication regarding research plans, findings, and recommendations is essential for building trust and driving alignment.

• Feedback-Driven Iteration: A culture that values constructive feedback, both giving and receiving, to refine research approaches and the products/tools being developed.

📝 Enhancement Note: The team culture values data-driven decision-making and strong cross-functional collaboration, which are hallmarks of effective operations teams. The emphasis on autonomy and user-centricity aligns with the goal of improving internal processes and employee productivity.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity in Research Scoping: Navigating ambiguous initial questions from stakeholders and independently defining clear, researchable problems within the IT and Operations domain.

• Influencing Stakeholders: Effectively translating research findings into compelling recommendations that drive adoption and change within product and operational teams, especially when dealing with established enterprise tooling.

• Balancing Strategic Frameworks with Tactical Needs: Integrating the JTBD framework and broader strategic goals with the immediate, tactical research needs of various IT and Operations initiatives.

• Researching AI & Emerging Tech Adoption: Understanding and researching user trust, reliance, and adoption barriers for new AI-enabled tools and automation, which can be complex and rapidly evolving.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunity to deepen expertise in cutting-edge research techniques for AI, automation, and complex enterprise systems.

• Strategic Influence & Leadership: Developing skills in influencing product strategy and potentially mentoring junior researchers or leading research streams for major initiatives.

• Industry Exposure: Gaining deep insights into various aspects of enterprise operations, IT service management, and the impact of technology on employee productivity within a leading tech company.

• Continuous Learning Budget: Utilizing the dedicated annual learning budget for courses, conferences, or certifications relevant to UX research, AI, or operations.

📝 Enhancement Note: The challenges are typical for senior roles in operations-adjacent research, requiring strong problem-solving, communication, and strategic thinking skills. The growth opportunities are significant, offering paths for both deep specialization and broader leadership within the operations and product development spheres.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you independently scoped and executed a complex mixed-method research study for enterprise tooling or employee experience. What was the outcome?" (Focus on JTBD application, stakeholder collaboration, and actionable insights.)

• "How would you approach researching the adoption barriers and trust factors for a new AI-enabled self-service portal for IT support?" (Demonstrate understanding of AI research nuances and JTBD for this context.)

• "Walk us through how you would translate research findings into decision-ready recommendations for product and operational stakeholders. Provide an example." (Emphasize clarity, conciseness, and impact-oriented communication.) Company & Culture Questions:

• "What interests you about researching the employee experience for IT and Operations at AgileEngine?" (Connect your skills and interests to the company's mission and the specific role.)

• "How do you ensure your research integrates effectively with product, design, and operational teams?" (Highlight your collaborative stakeholder management approach.)

• "Describe your experience with or approach to using a Jobs-to-Be-Done framework. How have you seen it influence product or operational decisions?" (Showcase strategic thinking and framework application.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly present the problem/opportunity, your research objectives, methodology, key findings, actionable recommendations, and the impact/outcome.

• Highlight JTBD Integration: Explicitly show how the JTBD framework informed your research design and recommendations.

• Focus on Enterprise/Operations: Select projects that best demonstrate your experience with internal tooling, employee workflows, or operational processes.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your research and its influence.

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, participant recruitment, synthesis process, and how you handled challenges.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, a deep understanding of research methodologies, and the ability to translate insights into tangible operational improvements. Highlighting experience with JTBD and enterprise tooling will be key.

📌 Application Steps

To apply for this operations-aligned UX Researcher position:

• Submit your application through the provided link on the AgileEngine Zoho Careers portal.

• Tailor Your Resume: Optimize your resume to highlight your 5+ years of senior UX research experience, specifically mentioning experience with mixed-method research, JTBD frameworks, enterprise tooling, and employee experience. Use keywords from the job description.

• Curate Your Portfolio: Select 3-5 of your strongest case studies that best demonstrate your ability to independently scope, execute, and synthesize research impacting enterprise tools, employee experience, or operational workflows. Ensure each case study clearly articulates the problem, your approach (including JTBD), findings, and impact.

• Prepare Your Narrative: Practice presenting your portfolio, focusing on clear, concise storytelling that emphasizes the actionable recommendations you provided and the resulting impact. Be ready to discuss your experience with AI-enabled self-service and cross-functional collaboration.

• Research AgileEngine: Understand their business, client base, and company culture. Consider how your role contributes to their overall success and operational efficiency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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