Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher

Company: AgileEngine

Location: Villavicencio, Meta, Colombia

Job Type: Full time

Category: UX Research / Product Operations

Date Posted: 2026-08-25

Experience Level: Senior (5+ years)

Remote Status: 100% Remote

🚀 Role Summary

• Lead end-to-end mixed-method UX research initiatives for IT and Operations employee experience portfolios, focusing on AI-enabled self-service and enterprise tooling.

• Independently scope, plan, and execute qualitative and quantitative studies to drive actionable insights and inform strategic decisions.

• Develop and maintain a Jobs-to-Be-Done (JTBD) framework to guide product development and operational tooling evaluations.

• Synthesize complex research findings into clear, decision-ready recommendations and impactful stakeholder readouts.

• Collaborate closely with cross-functional teams including product, design, engineering, and operations to validate tooling solutions prior to broader rollout.

📝 Enhancement Note: This role is positioned as a Senior Individual Contributor, emphasizing autonomy in research execution and strategic influence. The focus on IT and Operations employee experience, AI-enabled self-service, and enterprise tooling indicates a need for candidates with experience in complex, B2E (Business-to-Employee) environments. The emphasis on JTBD suggests a strategic approach to understanding user needs beyond surface-level requests.

📈 Primary Responsibilities

• Plan and conduct comprehensive mixed-method (qualitative and quantitative) research studies across priority IT and Operations initiatives, from initial problem framing to delivering actionable recommendations.

• Design and moderate research to evaluate AI-enabled self-service experiences and identify opportunities for improving IT support and employee productivity.

• Conduct user testing and concept validation for AI Skills initiatives, assessing adoption barriers, trust factors, and user needs.

• Synthesize research data into clear, concise reports, research artifacts, and compelling stakeholder readouts that highlight implications and recommended next steps.

• Maintain and evolve the Jobs-to-Be-Done (JTBD) framework, ensuring it accurately reflects employee jobs and guides the evaluation and selection of endorsed enterprise tools.

• Develop detailed research plans, participant recruitment strategies, and comprehensive study materials for critical initiatives.

• Deliver decision-ready findings and strategic recommendations related to AI-enabled self-service, AI Skills adoption, collaboration tools, and business process optimization.

• Partner proactively with Product Management, Service Delivery, and Operations teams to validate tooling decisions and ensure alignment with user needs before large-scale deployment.

📝 Enhancement Note: The responsibilities highlight a need for a researcher who can operate independently, manage complex projects, and translate research into tangible business outcomes. The focus on "decision-ready recommendations" and "validating tooling decisions before they scale" underscores the strategic importance of this role in influencing enterprise technology adoption.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field, or equivalent practical experience.

Experience: Minimum of 5 years of hands-on UX research experience, with a proven track record of operating at a senior individual-contributor level, demonstrating the ability to independently scope, execute, and synthesize research studies.

Required Skills:

• Deep expertise in selecting, executing, and analyzing both qualitative research methodologies (e.g., user interviews, contextual inquiry, usability testing, diary studies) and quantitative research methodologies (e.g., surveys, A/B testing, data analysis, statistical modeling).

• Proven experience researching enterprise internal tools, employee experience (EX), or complex cross-functional workflows within large organizations.

• Demonstrated ability to translate complex research findings into clear, actionable, and decision-ready recommendations tailored for product and operational stakeholders.

• Strong experience in developing, applying, and maintaining a Jobs-to-Be-Done (JTBD) or comparable strategic research framework across multiple initiatives, effectively linking user needs to product and operational decisions.

• Excellent stakeholder management skills, with a proven ability to collaborate effectively across diverse teams including Product, Design, Engineering, Operations, and Service.

• Exceptional written and verbal communication skills, characterized by concise research readouts, compelling executive-level storytelling, and clear documentation.

• Proficiency with a range of common research platforms for participant recruitment, moderated and unmoderated studies, survey deployment, and data synthesis.

• Experience working within established enterprise product, service, and operational workflows.

• Familiarity with research repositories and documentation tools (specific platforms to be confirmed with the hiring manager).

• Comfort and proficiency in using collaboration and documentation systems (e.g., Confluence, Notion, Jira) to maintain traceable research artifacts, findings, and decisions.

• Upper-intermediate English proficiency. Preferred Skills:

• Experience researching AI-enabled products, AI assistants, automation technologies, or emerging technology adoption, with a focus on user trust, validation behaviors, reliance patterns, and rollout readiness.

• Prior experience with employee experience platforms, IT Service Management (ITSM) tools, self-service support systems, or digital workplace solutions.

• Proven ability to apply or evolve a Jobs-to-Be-Done framework across multiple product or service domains, demonstrating strategic impact.

• A strong track record of delivering research that has directly influenced enterprise tooling decisions, AI adoption strategies, or service experience improvements.

• Ability to connect individual research studies to a broader, ongoing strategic research framework.

• Demonstrated success in transforming complex findings into actionable insights that improve self-service adoption, reduce user confusion, or streamline operational workflows.

• Experience participating in research through product launch phases and contributing to post-launch measurement and iteration.

📝 Enhancement Note: The "Must Haves" clearly define a seasoned researcher capable of independent work and strategic impact. The emphasis on JTBD and enterprise tooling experience is critical. Preferred skills indicate a strong advantage for candidates with exposure to AI and employee-centric technology solutions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct UX research projects, with at least one demonstrating end-to-end ownership from scoping to recommendation.

• Highlight projects specifically focused on enterprise tooling, employee experience, or internal process optimization.

• Include examples of how research findings directly influenced product decisions, tooling adoption, or operational improvements, ideally with quantifiable outcomes.

• Demonstrate proficiency in mixed-method research, with clear examples of both qualitative and quantitative approaches applied within single projects where applicable.

• Present a strong understanding and application of strategic frameworks like Jobs-to-Be-Done, illustrating how it was used to define user needs and product strategy. Process Documentation:

• Provide examples of research plans, including problem statements, research questions, methodology selection, and participant criteria.

• Include examples of research artifacts such as interview guides, survey instruments, or usability test scripts.

• Showcase synthesis artifacts, such as affinity diagrams, journey maps, personas, or JTBD frameworks, that clearly articulate user needs and opportunities.

• Demonstrate how findings were communicated through stakeholder readouts, presentations, or concise reports, emphasizing clarity and actionable recommendations.

📝 Enhancement Note: For a Senior UX Researcher role, the portfolio is paramount. It needs to demonstrate not just research execution but strategic thinking, impact on business decisions, and proficiency in frameworks like JTBD. The ability to document and communicate processes and findings effectively is key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Researchers in Colombia with upper-intermediate English proficiency and remote work capabilities, the estimated salary range is between $40,000,000 - $70,000,000 COP annually. This range is an estimate and will depend on the candidate's specific experience, skill set, and negotiation.

Benefits:

• Growth without limits: Access to mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget for professional development.

• Competitive compensation: Performance-based recognition with regular performance and compensation reviews.

• Flexibility: 100% remote work arrangement with flexible hours designed to support focus, autonomy, and work-life balance.

• Meaningful projects: Opportunity to work on impactful products using modern technologies for leading global brands.

• Collaborative culture: A supportive, non-micromanaged environment that encourages idea sharing and recognizes contributions.

• Well-being & support: Access to local well-being programs and people-focused support tailored to the employee's location.

Working Hours: Standard full-time hours, approximately 40 hours per week, with flexibility in scheduling to accommodate different time zones and personal needs, within the context of remote work.

📝 Enhancement Note: The salary range is estimated based on typical compensation for senior-level UX research roles in Colombia, considering the remote nature of the position and the company's stated focus on competitive compensation. The benefits package emphasizes professional growth, flexibility, and a positive work environment, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, IT Services, and Technology Consulting. AgileEngine operates across a broad spectrum of industries, creating software for Fortune 500 brands and startups, with particular strengths in application development and AI/ML.

Company Size: AgileEngine is an Inc. 5000 company, indicating significant growth and a substantial employee base, likely in the hundreds to thousands. This size suggests a structured organization with established processes but also the agility to innovate.

Founded: Founded in 2010, AgileEngine has over a decade of experience in delivering software solutions. This history provides a foundation of stability and expertise.

Team Structure:

• The UX Research function is likely embedded within product development teams or a central product organization, collaborating closely with Product Managers, Designers, and Engineers.

• As a Senior UX Researcher, you will likely operate as a key individual contributor, potentially mentoring junior researchers or leading research initiatives for specific product areas.

• Cross-functional collaboration is a cornerstone, with frequent interaction with IT, Operations, and Service teams to understand their needs and validate solutions. Methodology:

• AgileEngine emphasizes creating award-winning software, suggesting a commitment to quality and innovation.

• The "people-first culture" and "zero micromanagement" indicate a focus on autonomy, trust, and employee empowerment.

• The role's description points to a data-driven approach, using research to inform tooling decisions and drive efficiency.

• A systematic approach to research is expected, from scoping and planning to synthesis and delivering actionable insights.

Company Website: https://agileengine.com/

📝 Enhancement Note: AgileEngine's profile as a growing, award-winning software company suggests a dynamic environment where UX research plays a crucial role in product success and internal operational efficiency. The "people-first" and "zero micromanagement" culture implies a high degree of autonomy and trust for senior roles like this.

📈 Career & Growth Analysis

Operations Career Level: This role is defined as a Senior UX Researcher, indicating a level of expertise and autonomy beyond mid-level positions. It signifies a capacity to lead complex research projects, mentor others, and contribute strategically to product and operational roadmaps. Senior researchers are expected to tackle ambiguous problems and drive significant impact.

Reporting Structure: While not explicitly stated, a Senior UX Researcher typically reports to a Lead UX Researcher, a Director of Product, or a Head of Design/Research. In this role, the emphasis on "IT and Operations employee experience portfolio" suggests a potential reporting line that aligns with internal product or operational leadership, rather than external client-facing product research.

Operations Impact: The Senior UX Researcher will have a direct impact on improving the employee experience within IT and Operations. This includes:

• Enhancing the usability and effectiveness of enterprise tooling.

• Validating and optimizing AI-enabled self-service solutions to boost productivity and reduce support load.

• Informing strategic decisions about technology adoption that affect thousands of employees.

• Contributing to a more efficient and user-friendly internal technology ecosystem. Growth Opportunities:

• Skill Specialization: Deepen expertise in AI/ML research, employee experience (EX) research, or advanced quantitative methods.

• Leadership Development: Potential to move into a Lead UX Researcher role, manage a team, or take on strategic research leadership for larger initiatives.

• Cross-Functional Influence: Expand influence across different departments by driving research-informed decisions for critical operational tools and processes.

• Strategic Framework Development: Further develop and refine strategic research frameworks like JTBD for broader organizational application.

• Mentorship: Opportunity to mentor junior researchers and contribute to building the UX research practice within AgileEngine.

📝 Enhancement Note: The "Senior" title and the nature of the responsibilities suggest a role with significant autonomy and the potential for impactful contributions. Growth opportunities are geared towards deepening specialization or moving into leadership within the UX research domain.

🌐 Work Environment

Office Type: This is a 100% remote position. AgileEngine emphasizes a flexible work environment, allowing employees to work from their preferred location.

Office Location(s): While the job is listed in Villavicencio, Meta, Colombia, the remote nature means employees are not tied to a specific physical office for daily work. AgileEngine likely has a global presence or remote hubs, but this role does not require physical co-location.

Workspace Context:

• The remote setup allows for a highly autonomous work environment, where individuals can optimize their personal workspace for productivity and focus.

• Collaboration will primarily occur through digital tools, requiring strong communication and organizational skills to stay connected with distributed teams.

• Access to modern collaboration and documentation systems is implied, facilitating seamless teamwork despite geographical separation.

• Employees are expected to manage their own remote work setup, ensuring reliable internet connectivity and a suitable environment for focused work and virtual meetings.

Work Schedule: The role offers flexible hours, a key benefit of remote work. This allows individuals to structure their workday around peak productivity times and personal commitments, provided they can meet project deadlines and collaborate effectively with colleagues across different time zones.

📝 Enhancement Note: The 100% remote and flexible hours model is a significant aspect of the work environment. It caters to individuals who thrive with autonomy and seek to balance professional responsibilities with personal life. Effective digital collaboration and self-management are critical for success in this setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on your experience with UX research methodologies, enterprise tooling, and the JTBD framework.

• Technical Interview (Portfolio Review): This is a crucial stage where you will present selected projects from your portfolio. Expect to walk through your research process, decision-making, findings, and the impact of your work. Be prepared to discuss your approach to mixed-method research, stakeholder management, and strategic frameworks like JTBD.

• Hiring Manager Interview: A deeper dive into your experience, problem-solving skills, and how you would approach specific challenges within AgileEngine's IT and Operations context. Questions will likely assess your ability to work independently and drive impact.

• Cross-functional/Team Interview: You may meet with potential collaborators from Product, Design, or Operations teams to assess cultural fit, communication style, and collaboration capabilities.

• Final Interview/Offer: A final discussion with senior leadership, followed by an offer.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your senior-level expertise, particularly those involving enterprise tooling, employee experience, or strategic frameworks like JTBD.

• Tell a Story: For each project, clearly articulate the problem, your role, the research methods used, key insights, the recommendations you made, and the resulting impact or outcomes. Quantify impact whenever possible.

• Highlight JTBD: If you have strong JTBD experience, dedicate a portion of your presentation to illustrating its application and impact.

• Showcase Mixed Methods: Clearly demonstrate your proficiency in both qualitative and quantitative research, and how you integrated them for richer insights.

• Focus on Impact: Emphasize how your research led to tangible improvements, informed critical decisions, or influenced product/tooling strategy.

• Prepare for Ambiguity: Be ready to discuss how you handle ambiguous problems and translate them into well-defined research plans.

• Practice Your Presentation: Rehearse your walkthroughs to ensure clarity, conciseness, and confidence. Be prepared to answer detailed questions about your process.

Challenge Preparation:

• Anticipate potential case study or problem-solving exercises related to evaluating an internal tool, improving an AI self-service experience, or defining jobs for a new operational process.

• Practice articulating your thought process for tackling such challenges, focusing on how you would approach scoping, method selection, and synthesizing findings.

• Be ready to discuss how you would collaborate with stakeholders to gather context and validate your proposed solutions.

📝 Enhancement Note: The interview process heavily emphasizes the portfolio and your ability to demonstrate strategic thinking and impact. Preparation should focus on crafting a compelling narrative around your past work and articulating your research philosophy.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with common platforms for participant recruitment (e.g., UserTesting.com, Lookback, Respondent.io), moderated and unmoderated usability testing, survey creation (e.g., SurveyMonkey, Qualtrics, Google Forms), and data synthesis.

• Collaboration & Documentation: Experience with tools like Confluence, Notion, Jira, Miro, or similar platforms for maintaining traceable research artifacts, findings, decisions, and project documentation.

Analytics & Reporting:

• Familiarity with data analysis tools for quantitative research (e.g., Excel, SPSS, R, Python for statistical analysis) and dashboarding tools for visualizing research findings (e.g., Tableau, Power BI, Looker) may be beneficial. CRM & Automation:

• While not a primary focus for UX research, an understanding of how CRM systems (e.g., Salesforce) and workflow automation tools impact employee experience and operational efficiency can be advantageous.

📝 Enhancement Note: The role requires strong proficiency in core UX research tools and collaboration platforms. While direct experience with analytics or CRM tools isn't mandatory, an understanding of how these systems function within an enterprise context and impact employee workflows is a plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong focus on understanding and advocating for the needs of internal users (employees) to drive better tool adoption and operational efficiency.

• Data-Driven Decision Making: Relying on rigorous research and data analysis to inform strategic choices about technology, processes, and product development.

• Collaboration & Transparency: Working closely with cross-functional teams, sharing insights openly, and fostering a collaborative environment where ideas are valued.

• Continuous Improvement: A commitment to ongoing learning, iterative development, and optimizing processes and tools based on user feedback and performance metrics.

• Impact & Ownership: Taking initiative, owning research projects from start to finish, and driving research insights to tangible business outcomes.

Collaboration Style:

• Partnership: Working as a trusted partner with Product Managers, Designers, Engineers, and Operations teams to co-create solutions.

• Consultative: Providing expert guidance on research methodologies and user insights to inform strategic roadmaps and tooling decisions.

• Iterative Feedback: Engaging in a continuous feedback loop with stakeholders to refine research plans, interpret findings, and ensure recommendations are actionable.

• Knowledge Sharing: Actively participating in knowledge sharing through readouts, documentation, and potentially internal presentations to disseminate research learnings across the organization.

📝 Enhancement Note: The culture at AgileEngine, as implied by their "people-first" approach and the role's responsibilities, likely values autonomy, expertise, and collaborative problem-solving. The emphasis on employee experience research suggests a company that prioritizes its internal workforce's productivity and satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity in Research Scoping: Navigating complex, ill-defined problems within IT and Operations to establish clear research objectives and methodologies.

• Influencing Enterprise Tooling Decisions: Effectively translating research insights into actionable recommendations that influence significant investments in enterprise software and AI technologies.

• Balancing JTBD Framework with Evolving Needs: Maintaining and evolving the JTBD framework to remain relevant as business needs and technological landscapes change.

• Cross-Functional Alignment: Ensuring buy-in and effective collaboration from diverse stakeholders across product, engineering, and operations, who may have different priorities.

• Remote Collaboration: Maintaining strong connections and effective communication with a distributed team, ensuring research is integrated seamlessly into remote workflows.

Learning & Development Opportunities:

• AI/ML Research Specialization: Gain deeper experience in researching AI-driven products, user trust, and adoption challenges, a rapidly growing field.

• Employee Experience (EX) Expertise: Develop advanced skills in understanding and improving internal employee workflows, tools, and overall digital workplace experience.

• Strategic Framework Application: Lead initiatives to further refine and expand the application of the Jobs-to-Be-Done framework across AgileEngine.

• Mentorship & Leadership: Opportunity to mentor junior researchers, contribute to the growth of the UX practice, and potentially step into leadership roles.

• Industry Exposure: Work with modern technologies and leading brands, gaining exposure to diverse industry challenges and innovative solutions.

📝 Enhancement Note: The challenges presented are typical for senior-level roles in complex organizational environments, requiring strategic thinking and strong interpersonal skills. The growth opportunities align well with current industry trends in AI and employee experience.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you independently scoped and executed a complex mixed-method research study. What was the challenge, your approach, and the outcome?"

• "How would you approach researching the adoption barriers for a new AI-powered IT self-service tool?"

• "Walk us through your experience developing and applying a Jobs-to-Be-Done framework. How did it influence product or operational decisions?"

• "How do you ensure your research findings translate into actionable recommendations for product and operations teams?"

• "Describe a situation where you had to influence stakeholders with conflicting priorities based on your research. How did you manage it?" Company & Culture Questions:

• "What attracts you to AgileEngine and this specific role focused on employee experience and internal tooling?"

• "How do you approach working in a 100% remote and flexible hours environment?"

• "Describe your ideal team collaboration style, especially in a distributed setting."

• "How do you stay updated on the latest trends in UX research, AI, and employee experience?" Portfolio Presentation Strategy:

• Structure is Key: For each project, clearly outline: The Business/User Problem, Your Role & Scope, Research Questions, Methodology (Qualitative/Quantitative), Key Findings, Recommendations, and Impact/Outcome.

• Visual Storytelling: Use clear visuals – e.g., screenshots of research artifacts, key quotes, data charts, journey maps – to support your narrative.

• Focus on JTBD: If showcasing JTBD, explain the process of identifying and mapping jobs, and how it informed your recommendations.

• Quantify Impact: Whenever possible, present metrics that demonstrate the impact of your research (e.g., "Recommendation led to a X% increase in self-service adoption," or "Identified usability issues that were addressed, reducing support tickets by Y%").

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology choices, data synthesis process, and how you handled any challenges or unexpected findings.

📝 Enhancement Note: Preparation should focus on concrete examples that showcase senior-level expertise, strategic thinking, and direct impact, particularly concerning enterprise tools and employee experience.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on the AgileEngine careers portal.

• Tailor your resume: Highlight your 5+ years of hands-on UX research experience, with specific keywords related to mixed-methods, JTBD, enterprise tooling, and employee experience. Quantify achievements where possible.

• Prepare your portfolio: Curate 3-5 impactful projects that demonstrate your senior-level capabilities, strategic thinking, and research-to-impact narrative. Ensure it aligns with the requirements for enterprise tooling and employee experience research.

• Practice your presentation: Rehearse your portfolio walkthrough to ensure you can clearly articulate your process, findings, and impact concisely and compellingly.

• Research AgileEngine: Understand their company culture, values, and the types of projects they undertake to articulate your fit and interest effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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