Senior UX Designer (m/w/d)

📍 Job Overview

Job Title: Senior UX Designer (m/w/d)

Company: Hellmann Worldwide Logistics

Location: Osnabrück, Germany (Also open to Hamburg, Germany)

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: May 27, 2026

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• This role is focused on shaping the user experience (UX) and interaction design for Hellmann's new Transport Management System, "HeRo," a critical component for European land transport operations.

• The Senior UX Designer will lead the entire design process, from initial user research and concept development to the ongoing support of the live product.

• Key responsibilities include facilitating cross-functional teams in understanding user needs, developing holistic UX concepts, and driving the evolution of the HeRo product's experience design.

• The position requires a strong understanding of complex web applications and mobile apps, with an emphasis on leveraging AI as a tool for research analysis, design generation, and feature conception.

📝 Enhancement Note: While the primary focus is UX/UI Design, the context of a Transport Management System (TMS) within a global logistics company like Hellmann Worldwide Logistics implies a need to understand complex business processes, B2B user flows, and operational efficiency. The "HeRo" system is replacing a legacy system, indicating a significant digital transformation project where UX plays a pivotal role in user adoption and system effectiveness. This role is crucial for driving product strategy through design.

📈 Primary Responsibilities

• Lead the end-to-end experience design for the HeRo Transport Management System, ensuring a user-centric approach from concept to operation.

• Conduct and facilitate user research, including user interviews and usability testing, to deeply understand the needs and pain points of logistics professionals.

• Develop comprehensive UX concepts, personas, process flows, and interactive prototypes using tools like Figma.

• Collaborate closely with Product Owners and development teams in an agile environment to integrate design decisions seamlessly into the product roadmap and development cycles.

• Act as a facilitator and enabler, empowering teams to empathize with users and translate their needs into effective design solutions.

• Utilize AI tools for various design tasks, including analyzing user research data, generating design variations, and conceptualizing new AI-driven product features.

• Drive the continuous improvement and evolution of the HeRo product's experience design, ensuring it remains competitive and user-friendly.

• Support the definition and refinement of design standards and best practices within the product development teams.

• Effectively communicate design rationale and strategic decisions to stakeholders across different departments.

📝 Enhancement Note: The description emphasizes the "complex domain" and "continuous questioning of one's own way of working." This suggests the Senior UX Designer will be expected to not only execute design tasks but also to strategically influence product direction, challenge existing processes, and champion user-centricity within a potentially traditional industry undergoing digital transformation. This goes beyond standard UI/UX execution.

🎓 Skills & Qualifications

Education:

• Successfully completed a degree with a focus on Design or a comparable qualification. Experience:

• Minimum of 5 years of professional experience in UI and Interaction Design for complex web applications and/or mobile apps.

• Proven experience working within agile development teams. Required Skills:

• Proficiency in design and prototyping tools, specifically Figma.

• Strong knowledge of common UX/UI methodologies, including:

  • Personas
  • Process Flows
  • Prototyping
  • User Interviews
  • Usability Testing

• Excellent creativity and communication skills, with the ability to articulate design concepts effectively.

• High level of initiative, reliability, and responsibility.

• Strong analytical and logical thinking capabilities.

• Business-fluent German language proficiency (Verhandlungssichere Deutschkenntnisse). Preferred Skills:

• Experience with AI tools for user research analysis, design generation, and feature conception.

• Experience in the logistics or transportation industry, or with complex B2B enterprise software.

• Ability to act as a facilitator and enabler for cross-functional teams.

• A proactive approach to questioning and improving existing workflows and methodologies.

📝 Enhancement Note: Given the "Senior" title and the role's focus on a complex, evolving system like "HeRo," candidates with experience in digital transformation projects, replacing legacy systems, or working in highly regulated/complex industries would be highly valued. The ability to mentor junior designers or influence design strategy within the team is likely expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing UI and Interaction Design for complex web applications and/or mobile apps.

• Include detailed case studies that highlight your process from initial user research and problem definition through to final design solutions.

• Showcase your proficiency with design and prototyping tools, particularly Figma, with examples of interactive prototypes.

• Present examples of how you've applied UX/UI methodologies such as Personas, Process Flows, User Interviews, and Usability Testing.

• Highlight instances where you've facilitated design thinking or user-centric workshops with cross-functional teams. Process Documentation:

• Provide evidence of your approach to user research and how you translate findings into actionable design requirements.

• Showcase examples of your workflow for creating and iterating on process flows and user journeys.

• Demonstrate how you have managed the design process within an agile development framework, including collaboration with developers and product owners.

• If applicable, include examples of how you have incorporated AI tools into your design workflow, detailing the benefits and outcomes.

📝 Enhancement Note: For a Senior UX Designer role, the portfolio should not just show final designs but critically, the process behind them. The emphasis on "complex domain," "user problems," and "integral part of product strategy" means the portfolio needs to articulate strategic thinking, problem-solving methodologies, and the impact of design decisions on business goals, not just aesthetics.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Senior UX Designer in Germany with 5-10 years of experience, particularly in a large logistics company, the estimated salary range is €65,000 - €85,000 annually. This can vary based on exact experience, qualifications, and negotiation. Benefits:

• Hellmann Spirit:

  • "You" culture throughout the company.
  • Regular team and company events.
  • Birthday ticket from the German Television Lottery.

• Work-Life Integration:

  • 39-hour work week.

• Financial Benefits:

  • Christmas and holiday bonus.
  • Company pension scheme.
  • Capital-forming benefits (Vermögenswirksame Leistungen).
  • Employee referral bonus up to €1,600 net for recommending new colleagues.
  • Discounts and offers for travel, leisure, and culture.

• Health & Well-being:

  • Company fitness program via Hansefit.

• Family Support:

  • Additional vacation days for caring for relatives and for special life events.

• Professional & Personal Development:

  • Newcomer Days for onboarding.

  • Further education and training opportunities through the Academy.

  • Access to a digital learning platform (LearningHub). Working Hours:

• The standard work week is 39 hours, indicating a structured but potentially flexible approach to daily scheduling within the on-site environment.

📝 Enhancement Note: The salary estimate is based on data from reputable German job market analyses for comparable roles and experience levels. The benefits listed represent a comprehensive package, typical for established German companies, with a strong emphasis on work-life balance, financial security, and employee development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logistics & Transportation. Hellmann Worldwide Logistics is a global player in freight forwarding and logistics solutions, operating in a dynamic and competitive market that increasingly relies on digital efficiency and seamless supply chain management.

Company Size: Approximately 10,000 employees worldwide, operating in over 200 locations. This indicates Hellmann is a large, established enterprise with structured processes but also the potential for significant impact and innovation within its various divisions.

Founded: The founding date is not explicitly stated in the provided text, but Hellmann is a long-standing company in the logistics sector, suggesting a heritage of reliability and deep industry expertise.

Team Structure:

• The role is part of a cross-functional product team working on "HeRo," the new Transport Management System.

• This team includes Product Owners and development teams, implying a collaborative, agile structure.

• The Senior UX Designer will operate within this team, likely reporting to a Design Lead, Product Lead, or Head of Product/Engineering, depending on the specific organizational setup.

• Collaboration is expected across various departments involved in logistics operations and IT. Methodology:

• The team operates using agile methodologies, emphasizing self-organization and continuous iteration.

• There's a strong focus on user-centricity, with an expectation to deeply understand user problems and integrate design as a core part of product strategy.

• The company is actively transforming its tools and working methods, particularly around the development of "HeRo."

• AI is being integrated as a standard toolset for research, design generation, and feature development.

Company Website: hellmann.com

📝 Enhancement Note: Hellmann's "FAMILY" culture and emphasis on values like "Caring, Entrepreneurial, Forward-Thinking and Reliable" suggest an environment that balances corporate stability with an open, collaborative spirit. The active development of a new TMS ("HeRo") positions the company as forward-thinking and invested in digital transformation, making this a role where a UX designer can drive significant change.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" UX Designer role, indicating a level of expertise and autonomy beyond junior or mid-level positions. The responsibilities extend to leading design efforts for a critical system, influencing product strategy, and facilitating cross-functional teams. This position is positioned to be a key contributor to the digital transformation of Hellmann's logistics operations.

Reporting Structure: The Senior UX Designer will work cross-functionally within the "HeRo" product team, reporting to a Product Owner, Team Lead, or potentially a Design Manager. The role involves close collaboration with developers and other stakeholders, requiring strong communication and influencing skills.

Operations Impact: The primary impact of this role is on the usability, efficiency, and user adoption of the "HeRo" Transport Management System. By improving the user experience for logistics professionals, the Senior UX Designer will directly contribute to operational efficiency, reduced error rates, faster processing times, and ultimately, enhanced customer satisfaction and profitability for Hellmann's European land transport division. The integration of AI also positions the role to drive innovative features that could lead to new operational advantages.

Growth Opportunities:

• Specialization: Deepen expertise in UX for complex enterprise software, particularly within the logistics and supply chain domain. Opportunity to become a subject matter expert for the HeRo system and its users.

• Leadership: Potential to mentor junior designers, lead design initiatives, and influence the overall design strategy for future digital products at Hellmann.

• Skill Development: Continuous learning in AI-assisted design, advanced UX methodologies, and agile product development within a large, established organization. Opportunity to leverage digital learning platforms and training programs.

• Cross-functional Advancement: Develop strong relationships and understanding across product management, engineering, and operations, potentially opening doors to product management or strategic roles within digital transformation initiatives.

📝 Enhancement Note: The role's focus on a critical, evolving system like "HeRo" offers significant opportunities for impact and growth. The emphasis on AI integration suggests a forward-looking approach, allowing the designer to build cutting-edge skills. The "Senior" title implies potential for future leadership roles within Hellmann's digital product teams.

🌐 Work Environment

Office Type: The role is on-site, indicating a traditional office-based work environment, likely within Hellmann's corporate offices in Osnabrück or Hamburg. This supports direct collaboration and team interaction.

Office Location(s): Osnabrück, Germany (primary) and Hamburg, Germany (potential alternative). Both are significant cities in Germany, offering good infrastructure and quality of life.

Workspace Context:

• The environment is described as cross-functional and collaborative, emphasizing teamwork with Product Owners and development teams.

• As a Senior UX Designer, you will likely have access to standard design tools and technology, including Figma and AI-powered tools, as part of the team's toolkit.

• The culture values positive, enthusiastic, and inspiring personalities, suggesting an engaging and dynamic office atmosphere.

• The "You" culture and regular team events foster a sense of community and belonging. Work Schedule:

• A 39-hour work week is standard, aligning with typical German labor practices. This provides a structured work schedule while potentially allowing for some flexibility in daily hours, common in agile environments.

📝 Enhancement Note: Being on-site in a large logistics company like Hellmann means the work environment will likely be professional and structured, with opportunities for face-to-face collaboration critical for complex design projects. The company's emphasis on "Hellmann Spirit" and "FAMILY" suggests a culture that values relationships and team cohesion, which can be highly beneficial for cross-functional collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your CV and portfolio to assess experience and alignment with requirements.

• Hiring Manager/Recruiter Call: A preliminary discussion to gauge cultural fit, motivation, and basic qualifications.

• Portfolio Presentation & Technical Interview: This is a crucial stage where you'll present your portfolio, walk through case studies, and discuss your design process, methodologies, and problem-solving approach for complex applications. Expect questions on your experience with Figma, UX/UI methods, and potentially AI tools.

• Cross-functional Team Interviews: You may meet with Product Owners and/or development team members to assess collaboration skills, understanding of agile, and ability to integrate into the existing team dynamics.

• Final Interview: Potentially with a higher-level manager or Head of Department to discuss strategic alignment and long-term fit.

Portfolio Review Tips:

• Focus on Process: For each case study, clearly articulate the problem, your role, the methodology used, your design decisions and rationale, and the outcomes (quantified if possible).

• Showcase Figma Proficiency: Include examples of your work in Figma, perhaps demonstrating complex prototyping or component-based design.

• Highlight Complexity: Emphasize your experience with complex web applications and enterprise systems, demonstrating an ability to navigate intricate user flows and business logic.

• User-Centricity: Clearly show how user research and testing informed your design choices.

• AI Integration: If you have examples of using AI in your design process, highlight them, explaining the tools used and the impact.

• Storytelling: Present your work as compelling narratives that demonstrate your problem-solving skills and strategic thinking.

Challenge Preparation:

• Be prepared for a design challenge, which might involve analyzing a hypothetical user problem related to logistics or improving an existing workflow.

• Focus on demonstrating your structured thinking, ability to ask clarifying questions, and your approach to problem-solving under time constraints.

• Practice articulating your design decisions concisely and justifying them based on user needs and business objectives.

📝 Enhancement Note: Given the "Senior" level and the focus on a complex system, interviewers will be looking for strategic thinking, not just execution. Be prepared to discuss not just what you designed, but why, and how your design decisions contributed to business goals or solved significant user problems. The emphasis on AI suggests being ready to discuss its application in design.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: A core requirement for UI and interaction design, prototyping, and collaboration. Proficiency is essential.

• AI Tools: Explicitly mentioned as a part of the toolkit for user research analysis, design variant generation, and AI-driven product feature ideation. Examples could include tools for AI-powered user research analysis, AI design assistants, or generative design platforms.

• Prototyping Tools: Figma's prototyping capabilities are key, but familiarity with other advanced prototyping tools might be beneficial.

Analytics & Reporting:

• While not explicitly listed as a primary tool for the designer, familiarity with how user data and analytics are used to inform design decisions would be advantageous. This could involve tools like Google Analytics, Amplitude, or specific TMS reporting dashboards. CRM & Automation:

• Understanding of how user data is managed within CRM systems or how workflows are automated within enterprise applications like a TMS would provide valuable context, even if direct interaction isn't a core responsibility.

📝 Enhancement Note: The explicit mention of AI tools is a significant differentiator. Candidates should be prepared to discuss their experience or willingness to learn and apply AI in UX design workflows, from research synthesis to ideation and iteration. Understanding the logistics domain and how a TMS functions will be critical for effective design.

👥 Team Culture & Values

Operations Values:

• Caring: Demonstrating empathy for users and colleagues, fostering a supportive team environment, and ensuring designs consider the human impact.

• Entrepreneurial: Taking initiative, proactively identifying design challenges and opportunities, and driving innovation within the product development process.

• Forward-Thinking: Embracing new technologies like AI, anticipating future user needs, and contributing to the strategic direction of the HeRo system.

• Reliable: Delivering high-quality design work consistently, meeting deadlines, and ensuring designs are robust and well-documented.

Collaboration Style:

• Cross-functional Integration: Working closely and collaboratively with Product Owners, developers, and other stakeholders to ensure design is an integral part of product strategy and execution.

• Facilitation & Enablement: Actively guiding and supporting teams in understanding user needs and adopting user-centric design principles.

• Agile Teamwork: Participating actively in agile ceremonies, providing design feedback, and adapting to iterative development cycles.

• Open Communication: Engaging in transparent dialogue, sharing design rationale, and being receptive to feedback from team members and users.

📝 Enhancement Note: Hellmann's core values are directly applicable to a Senior UX Designer. The emphasis on being "Forward-Thinking" and integrating AI highlights a company culture that is open to innovation and modern methodologies, which is crucial for a role focused on the future of product design.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Domain: Navigating the intricacies of the logistics industry and a Transport Management System requires significant learning and adaptation to understand the business context and user workflows deeply.

• Digital Transformation: Contributing to the successful rollout and adoption of a new, critical system ("HeRo") that replaces a long-standing legacy system, managing user change resistance and ensuring a smooth transition.

• AI Integration: Effectively leveraging AI tools in the design process, which may involve experimentation, learning new workflows, and demonstrating the value of AI to the team and organization.

• Balancing User Needs with System Constraints: Ensuring user-centric designs are feasible within the technical and business constraints of a complex enterprise application.

Learning & Development Opportunities:

• Deep Dive into Logistics: Gain in-depth knowledge of the transportation and logistics industry, a valuable niche skill.

• Advanced UX for Enterprise: Hone skills in designing for complex B2B applications, a highly sought-after expertise.

• AI in Design: Become proficient in using cutting-edge AI tools for UX research, ideation, and design generation.

• Product Strategy Influence: Contribute significantly to the strategic direction of a major digital product within a global company.

• Mentorship & Leadership: Potential to grow into a leadership role, guiding design strategy and mentoring other designers within Hellmann.

📝 Enhancement Note: The role presents a unique opportunity to blend deep UX expertise with a critical industry undergoing digital transformation. The proactive integration of AI positions this role at the forefront of design innovation within Hellmann.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex, regulated, or B2B enterprise system. What were the key challenges, and how did you approach them?" (Focus on your process, methodology, and problem-solving).

• "How do you integrate user research findings into your design decisions, especially when dealing with conflicting stakeholder priorities?" (Demonstrate your user-advocacy and communication skills).

• "How do you see AI evolving the role of a UX designer, and how would you incorporate AI tools into the design process for a system like HeRo?" (Show your forward-thinking approach and understanding of new technologies). Company & Culture Questions:

• "What excites you about Hellmann Worldwide Logistics and the opportunity to work on the HeRo system?" (Research Hellmann's values, mission, and recent news).

• "Our culture emphasizes Caring, Entrepreneurial, Forward-Thinking, and Reliable. How do you embody these values in your work as a UX Designer?" (Provide specific examples).

• "How do you approach collaboration within an agile, cross-functional team?" (Highlight your teamwork and communication skills). Portfolio Presentation Strategy:

• Structure: Select 2-3 of your strongest projects that best showcase your skills for this role. For each, cover: Problem, Your Role, Process/Methodology, Design Decisions/Rationale, Solution, and Outcomes/Impact.

• Figma & AI: Be ready to show specific Figma work (e.g., complex prototypes, component libraries) and discuss any use of AI tools.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• User-Centricity: Emphasize how user research and testing directly influenced your design choices.

• Conciseness: Practice presenting your work within a set timeframe, focusing on the most impactful elements.

📝 Enhancement Note: For a Senior role, interviewers will probe your strategic thinking and ability to influence. Be prepared to discuss not just your design output, but the business impact and how you navigated complex stakeholder environments. Your ability to articulate the why behind your design decisions is as important as the what.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on Hellmann's careers portal.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience with complex web applications, UI/Interaction Design, Figma, and any relevant UX/UI methodologies (Personas, User Interviews, Usability Testing, Process Flows). Specifically showcase projects demonstrating your ability to translate user needs into effective design solutions.

• Resume Optimization: Ensure your resume clearly states your years of experience in UI/Interaction Design and mentions proficiency in Figma and other relevant design tools. Use keywords from the job description such as "complex web applications," "interaction design," "user research," and "agile."

• Interview Preparation: Practice presenting your portfolio, focusing on your design process, strategic thinking, and the impact of your work. Be ready to discuss your experience with AI tools and how you would apply them in a logistics context. Prepare to answer behavioral questions related to the company's core values.

• Company Research: Familiarize yourself with Hellmann Worldwide Logistics, its services, its stated values (Caring, Entrepreneurial, Forward-Thinking, Reliable), and the "HeRo" project if any public information is available. Understand the logistics industry's challenges to better frame your design approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. The salary range is an estimate based on market data.